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CHI Travel Insurance
1.0 from 16 reviews · View Statistics

Reviews

1.0

16 reviews
5
(0)
4
(0)
3
(0)
2
(0)
  • Value for Money
    1.3 (4)
  • Transparency
    1.0 (4)
  • Customer Service
    1.0 (4)
  • Claim Resolution Time
    • 1-2 months (1)
  • Claim ApprovedYes (0) · No (2)
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CHI very disappointing

published

Our policy was a non event. We lodged our claim in April only to be told in June we can’t claim should have known better after reading reviews. Never again.

Value for Money
Transparency
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TCS

TCS

  • 4 reviews

Scammers

published

CHI insurance refuse to give any persons a refund on their insurance. Due to the coronavirus our travel was cancelled and they do not refund at all. So they keep thousands of people’s money for themselves. So disgusting and you would be crazy if anyone ever uses this company. Can’t believe how any company can prey on innocent and vulnerable people.

Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
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lgordon9

lgordon9VIC, 3196

  • 24 reviews
  • 14 likes

cone of silence do not use

published
Value for Money
Transparency
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F A R Que

F A R QueQueensland

Fraud

published

Paid for travel insurance. Due to COVID19 our cruise was cancelled.
CHI just continue to ignore us. Take money can’t provide service. Not our fault. Do the right thing.
Won’t reply. Fraudsters.

Value for Money
Transparency
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Omz S.

Omz S.Sydney, NSW

Stay away

published

What ever you do, do not even consider travel insurance with this fraudulent company. They don't pull through with anything. I was unable to travel due to my father being sick with stage 4 cancer, I provided every document you can think of, from scans to hospital letters and doctor reports.... And we made sure that the claim complies with the product disclosure statement as well as the terms and conditions to making a claim. We spent hours and hours gathering documents together in such a stressful time and they the just kept passing us on to someone else. Never ever use this company.
I would give a 0 star rating but unfortunately 1 star is the minimum on google. Stay away!!!!

Value for Money
Transparency
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Angie

Angie

  • 2 reviews
  • 1 like

Never Again!

published
Insurance claim madeYes
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This is the WORST company to deal with!!!

published

Lost some very valuable possessions e.g laptop. I would stay away from CHI Travel Insurance. They do not cover anything lost or left behind. They have disclosures for everything to cover themselves. Make sure you read all the small print. Their reason was because I left my luggage at the hotel which is classified as a 'public' place hence they did not want to cover me!!! Do yourself a favour and choose another company for travel insurance.

Insurance claim madeYes
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Worst Company Ever!

published

Worst company I've ever dealt with. Liars and thief. Paid $450 for my travel policy and they refuse to return my ticket. They tell you something and then when you need to take up a claim, they start making up excuses and tell you it's not covered. Basically nothing is covered under their top cover. Never will I ever book with them again. They wasted my time, my energy and efforts, not to mention made me lose $4000 because of their crap claims.

Insurance claim madeYes
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Absolutely Horrible

published

Never book with CHI travel insurance. Tried to make a claim and they never take forever and are really vague about what they are saying, hoping you will just give up trying to claim. So much for processed in 10 days, more like 2 months!

Insurance claim madeYes
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Narelle K

Narelle Knewcastle

Avoid CHI Insurance - dodgie set up

published
Insurance claim madeYes
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anne

anneNerang, Queensland

  • 2 reviews
  • 1 like

Avoid chi insurance

published

they are happy to take your money but try everything to get out of totally legitimate claim husband taken by hospital night b4 flight missed 5 days due to illness. and not being released from hospital. wanted extra paper work despite supplying all medical records. supplied that and they lost it, fortunately had copies of everything. they claim 10 days to do claims ?? ??? received weird letter form them about claim for amount under excess. Im still wating.... next stop ombudsman...they must do claims offshore I think

Insurance claim madeYes
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John M<

John M<Melbourne

Don't use CHI/Allianz for travel Insurance!

published
Insurance claim madeYes
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Frank Rose

Frank Rose

  • 2 reviews
  • 2 likes

Travel Insurance

published

Avoid CHI Travel Insurance at all cost. Does not cover for lost items whilst travelling. Surely this is one of the main reasons for travel insurance, but no, they have a disclosure in the small print that allows them not to cover lost items. You must read the small print!!!!!

Does not cover lost items whilst travelling

Insurance claim madeNo
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Frank Rose

Frank Rose

  • 2 reviews
  • 2 likes

Avaoid chi travel insurance!!!

published

Stay away from CHI Travel Insurance. They do not cover anything lost or left behind. They have disclosures for everything to cover themselves. Make sure you read all the small print. In other words they do not cover lost items whilst travelling. So why bother insuring in the first place. Totally unacceptable. Avoid at all costs

Does not cover lost items whilst travelling!!

Insurance claim madeYes
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james damar

james damarSydney, Australia

  • 2 reviews
  • 3 likes

Look for another company.

published

Went to china on a business trip. the taxi driver drove off with my bag, half my iphone, laptop, basically everything. this insurance company wouldnt accept the claim, because it was in transit they claim ??!!
what the point of having insurance then ??? mind you, I had all the police report and receipts for everything.
do you self a favour and find another company.

Insurance claim madeYes
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Very bad experience

published
Insurance claim madeYes
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Questions & Answers

Sandra West

Sandra Westasked

Basic

My employer has had to revoked leave previously approved due to requiring me at work during the week I was to be away. I will need to postpone my flight until I can have leave approved again. Do I contact CHI or my travel agent and airline to postpone flight?

No answers
Vivien P.

Vivien P.asked

CHI Travel Insurance

what classifies a pre existing condition

1 answer
Bigbird
Bigbird

Anything that you have had diagnosed or been to the Dr for in the past 2 years, even if its only a follow up check up with no medical intervention necessary.

Bomber72

Bomber72asked

CHI Travel Insurance

Why are they in business? Useless customer service people who have no idea.

No answers
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CHI Travel Insurance

Details

Compare all 10 CHI Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterAllianzAllianzAllianzAllianz
Maximum Age Covered 101 years old101 years old101 years old101 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedUnlimited
Accidental Death$25,000$25,000$25,000$10,000
Emergency Dental$1,000$1,000$1,000$500
Pregnancy (max weeks) 23 weeks23 weeks23 weeks23 weeks
Resumption of Journey $3,000$3,000$3,000$3,000
Hospital Cash Allowance$50 per day, up to $5,000$50 per day, up to $5,000$50 per day, up to $5,000$50 per day, up to $3,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedUnlimited
Loss of Income$10,400$10,400$10,400$5,200
Permanent Disability$25,000$25,000$25,000$10,000
Luggage & Personal Effects
Theft of Cash $250$250$250$250
Delayed Luggage $500$500$500$250
Credit Card Fraud$5,000 as part of Travel Documents cover$5,000 as part of Travel Documents cover$5,000 as part of Travel Documents cover$500 as part of Travel Documents cover
Travel Documents / Passport $5,000$5,000$5,000$500
Maximum Single Item Limit $3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)$750 (Any Items)
Luggage & Personal Effects $8,000$3,000$8,000$3,000
Ancillary
Personal Liability $5,000,000$5,000,000$5,000,000$1,000,000
Rental Vehicle Excess $3,000$3,000$3,000$2,000
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseIncludedIncludedIncludedIncluded
Adventure IncludedIncludedIncludedIncluded
Snow / SkiIncludedIncludedIncludedIncluded
Compare all 10 CHI Travel Insurance

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