I got what I wanted (I think)
The process was efficient and speedy. The only issue for me was when I was progressing through the form to payment, the form appeared to select Domestic Plus for me without an obvious decision or choice from me. Also, when it summarized what the cover was, it included Snow cover. This puzzled me and I had to call to find out that the Snow cover was "automatic" for a domestic policy and at no additional charge. Puzzling since my trip is to North Queensland.
Fortunately/hopefully, no claim yet since I haven't had the trip yet.
Was just perfect in that it suited our needs.
1st time user but found the process quick and easy to follow and organize. We will definitely follow up in the future if the policies suit our needs going forward.
Good price; suitable coverage.
The price is very good, as is the coverage. I did not need to use it, so I cannot comment on that, but I have no reason to believe it is not also fine.
Piece of mind at a great price
Excellent value; set-up process seamless; ideal for older travellers and adventurers with the adventure package add-on appropriate and great value. Repeat customer so information necessary for the assessment of my quote already stored.
Professional and helpful, no hassles
yes, haven't left yet but the initial contact has been very professional and helpful, cancellation of the policy due to Covid was simple and then the requote using the credit note was simple.
- Travel Insurance - Comprehensive
- Verified customer
Brooke was so easy to talk to and knew her product.
Great policy covering all my needs for remove areas to be travelled. Easy to set up once I outlined my requirements. I will definitely be using Fast cover for my next trip to the Kimberleys.
The policy seems to be good value and was easy to set up. I need it to cover any issues in the event of a car hire mishap and it is certainly much cheaper than using the car hire companies insurance (especially given it also covers other issues which can occur on holiday). Hopefully I wont need to make a claim but nice to know I have it and it wasn't too costly.
Sally and Mary were very helpful with my enquiry and selecting the right travel insurance.
Taken out this policy with your company for the first time. No experience as yet. Holiday is planned for February 2021. I can't make a full report as have not travelled yet!
Very simple online
Every time I get a policy I can't open the document. Seems good value for the money. Thankfully I've never made a claim with fast cover. I would recommend this travel insurance.
A Necessary Evil
We have held a Worldwide Multi-Trip Annual Travel Insurance Policy for many years but did not renew this year due to Covid-19. Booked our first post-lockdown trip and found that no-one is providing Multi-Trip policies at the moment. We only hold travel insurance to cover hire car Excess and now needing to do this trip by trip will be way more expensive than we have had in the past!
- Travel Insurance - Comprehensive
- Verified customer
I am glad that I chose Fast Cover for my mother before she went on board on a P&O cruise ship for an Asian tour. The online purchase was easy to process and fees was fair. When part of the passengers were not allowed enter Singapore due to COVID-19, my mother had to get off the ship at Cairns and flew back to Sydney. When I contacted Fast Cover, the customer service was friendly and helpful. They considered the situation and refund the part of premium within a few days. It is a insurance company does care about their customers.
Policy covered what I needed
I haven’t used this company before however the option of cruises being cancelled is a possibility I hope not therefore I choose this in case I need to cancel given the current climate the cruising world is not a done deal
Trip planned for July 2021
Easy to Understand Insurance
First time we have used Fast Cover. The process to take out the policy was easy and quick. My questions were answered to assure me we were taking the correct policy.
So Easy and stress free
Speaking with the Lady on the phone, who explained everything clearly and I felt immediately put at ease that this was the best policy for us, Thank you for making this experience trouble free.
It was great to talk to someone based in Australia who understood my needs and could answer my questions knowledgeably! I would not hesitate in recommending Fast Cover Travel Insurance to family and friends!
Could not make changes
As the insurer you may haved ASSMUED that I required snow cover and car rental. That was fine but I should have been given the chance to remove those entras and tyhat may reduced the amount I paid.
Great for what we needed
Great value we have used them in the past had no problems easy to access on the internet and easy to understand would recommend this company to anyone for travel insurance
We haven't yet travelled!
Not much to compare and the added constraint of the pandemic limited choice but we hope the cover meets our expectations. We also hope not to need it. After all, it is insurance!
One of the worse
One of the worse company 100% non of the people I know will be buying insurance from your guys. Definitely 1000 plus staff of Singapore airline will be highly advised against buying from your rubbish company
Very unhappy customers
An error at a hospital causing serious problems somehow became a pre existing condition. A very long bow pulled here. It was akin to going to emergency with a sore toe. Staff cut off toe by mistake but insurance company say 'You had the sore toe in the first place'.A lot more serious in our case. Legitimate claim we believe. We can't travel and would have liked our $10,000.00 reimbursed. Patient still suffering and will be ongoing. Communication from company very poor. Had to chase them up constantly.
Questions & Answers
Can I get cover on a campervan rental?
I'm trying to take out travel insurance for me and my girlfriend and was happy to find that you're offering travel insurance for couples on your website. I proceeded to put in the details to get a quote. Then, in the policy summary before payment, it explicitly states that only 1 adult traveller is covered. There's also no option to add another person. What's the purpose of a couples insurance if it only covers 1 person?
So, if you can't even get your products and sales process right, how can I trust you're getting anything right when I actually have to make a claim?
Fast Cover T.Fast Cover Travel Insurance
Hi Simon, thanks for your feedback. I'm sorry you have not had a great purchasing experience. Our website is normally very user-friendly and an easy buy process to obtain one of our policies. We get loads of great positive feedback about it all the time. I'd really like to take a look at your quote, to see what went wrong, and would be most happy to help you with your policy purchase over the phone. I'll even throw in a discount for your trouble!
Feel free to call on Monday and ask to speak to me directly.
Traveller Services Team Manager
1300 409 322
Thanks for your offer! Luckily 1Cover had a similar policy and their checkout process worked fine. So we’re covered now.
couldiget a quote please as was unable to put several destination
fly to London then to Italy for 8 day cruise then ona train to Zurich and back on train to dusseldorf fly from there home through London and then hong kong and home myhusband is 75 and iam59 years old can youplease help with a quote
Fast Cover T.Fast Cover Travel Insurance
Thank you for your enquiry!
Please email us directly at firstname.lastname@example.org and we will be more than happy to assist you with a quote for your next trip :)
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Maximum Age Covered||89 years old||89 years old||89 years old||69 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||Unlimited||Unlimited|
|Accidental Death||$25,000||Not Included||Not Included||$25,000|
|Pregnancy (max weeks)||23 weeks||23 weeks||23 weeks||23 weeks|
|Resumption of Journey||$3,000||Not Included||$2,000||$3,000|
|Hospital Cash Allowance||$5,000||Not Included||Not Included||$5,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Unlimited||Unlimited|
|Loss of Income||$10,400 (Max $400 per week up to 26 weeks)||Not Included||Not Included||$10,400 (Max $400 per week up to 26 weeks)|
|Permanent Disability||$50,000||Not Included||Not Included||$50,000|
|Luggage & Personal Effects|
|Theft of Cash||$250||Not Included||Not Included||$250|
|Delayed Luggage||$750||Not Included||Not Included||$750|
|Credit Card Fraud||$5,000 (combined with Travel Documents cover)||Not Included||$2,000 (combined with Travel Documents cover)||$5,000 (combined with Travel Documents cover)|
|Travel Documents / Passport||$5,000 (combined with Credit Card cover)||Not Included||$2,000 (combined with Credit Card cover)||$5,000 (combined with Credit Card cover)|
|Maximum Single Item Limit||$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)||$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)||$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)||$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)|
|Luggage & Personal Effects||$15,000||Optional up to $2,000||$5,000||$15,000|
|Rental Vehicle Excess||Optional, up to $8,000||Not Included||Optional, up to $8,000||Optional, up to $8,000|
|Motorbike / Moped Coverage||Included up to 50cc, optional for any vehicle over 50cc||Included up to 50cc, optional for any vehicle over 50cc||Included up to 50cc, optional for any vehicle over 50cc||Included up to 50cc, optional for any vehicle over 50cc|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Adventure||Optional Extra||Not Included||Optional Extra||Optional Extra|
|Snow / Ski||Not Included||Not Included||Not Included||Included|
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