??!

Is a must when traveling!

Easy to set up on line.
I think this is a Good Value policy.
Have used this company several times for our travel to the U.K. and Europe.
Luckily never had to claim anything yet.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope, New Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi world traveller, thanks for the positive review about how fast & simple our family travel insurance is. Thank you for being a loyal customer and don't forget you'll receive a loyalty discount every time you travel and we have sales throughout the year. Happy & safe travels! Kind regards, Margretta

Ease of taking out Policy

I have used Fastcover a few times and find taking out a policy is very ‘no fuss’. I have never made a claim so cannot comment on that and I hope that I don’t need to.

Value for Money
Transparency
Insurance Cover For:Senior
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Patty, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. I hope you have a wonderful trip :). Happy & safe travels to you! Kind regards, Margretta

Good value for money, suits my needs for travel overseas

quick and easy to set up and good value for money.
Have used the company for most of my overseas trips and for cruises.
Make it easy to change and alter quote before buying

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeMulti-Trip
Claim MadeNo
1 comment
Hi Linda, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. I'm glad it was easy for you to make changes etc. Happy & safe travels to you! Kind regards, Margretta

Great company

My cover was so easy to organise and got exactly the cover I wanted! I have claimed previously and it couldn’t have been easier. This is my third holiday insurance with fastcover!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Tracy, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel and we have sales throughout the year. Happy & safe travels! Kind regards, Margretta

Efficient and good value

The webpage was easy to navigate. The policy we choose was great value for money. We have continued to use Fast Cover Insurance for many years due to great service.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Tracey, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels! Kind regards, Margretta

Quick and easy

Great value, easy site to work with. Very fast from start to finish took me less than 5 minutes to do the whole process. Thanks for the birthday discount cheers

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Ben, Happy belated birthday! Thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel - and a birthday discount every year ;). Happy & safe travels! Kind regards, Margretta

Very easy and fast

Estamos muy contentos de una vez mas usar esta compañia. Entendemos que es muy seria y aunque nunca hemos ninguna reclamacion suponemos que seria facil y eficiente. Muy bien. Gracias

DestinationAntarctica, Europe and South America
Claim MadeNo
1 comment
Hi Pedro, thank you so much for taking a travel insurance policy with us again for your travels. We hope you never have to make a claim, but if you do, feel free to contact us if you need assistance. Kind regards, Sally

Fast, simple and budget friendly

Fast and easy cover for travellers, with lots of options availble, simple to complete applications and much cheaper than competitors for same coverage. More money in our pocket to spend while away.

Value for Money
Transparency
Insurance Cover For:Adult and Teenager
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Janine, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you & your family. Kind regards, Margretta

Good customer service

The customer service was really good!
Fast response to my all questions and the hone call . The lady was giving me all the information I ask for and was very nice.

DestinationMiddle East
Claim MadeNo
1 comment
Hi Avitanmichal, thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you & your family. Kind regards, Margretta

Are you aware that any cancer you had in the past is judged as a pre-existing condition?

I had breast cancer in 2015 and had undergone double mastectomy and reconstruction. My treatment was finished. 3 years later I booked an early bird skiing trip in Japan for our whole family and while waiting for the departure date to come closer, I developed bone cancer, which was declared as metastasis from my breast cancer. I needed radical radiation and couldn't travel. Fast Cover refused to pay due to pre-existing condition!
P.S. My husband had to have 2 surgeries for kidney stones shortly before planned departure. They saved the day: the insurance finally paid! His kidney stones were worth their weight in gold! Fast Cover was delaying the outcome of this claim for more than half a year and I wouldn't trust them again!

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Claim Resolution Time3+ months
1 comment
Hi there traveller, Thank you for your feedback and review of your claims experience. I'm sorry that we've left you feeling disappointed in our service, however I'm glad that in the end, we were able to assist with your husband's claim! We will never discourage you from making a claim, try to delay your claim or avoid paying claims. Our PDS sets out the terms and conditions of our policies and we request the information we need to finalise your claim. We have purposely designed our Product Disclosure Statement (PDS) without any fine print so that nothing is ‘hidden’. All wordings in the PDS is in the same size font so answers to your questions are easy for you to find and understand. If you can't find the answer you're looking for, we welcome you to contact us via phone, email or chat. Our website and PDS clearly identify the list of 43 pre-existing conditions here https://fastcover.com.au/what-we-cover/pre-existing-medical-conditions. We also have a very informative FAQs page. If you choose to come back to us, we will gladly offer you a loyalty discount with your next policy. And if you wish to discuss this in private, you are welcome to call 1300 409 322 and ask for me. Kind regards, Tracey Traveller Services Manager

Cheaper than others

Have a great option for those needing insurance for IEC working holiday for Canada.

Couldn't give 5 stars as I haven't used it yet, but they were cheaper than other insurers and allows option the extend to two years to cover the work permit period.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Bec, thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you & your family. Kind regards, Margretta

Can't go without it!

The policy appears very competitive. The quote was very easy to obtain and the trip details needed were simplified to make application easy.This will be my first time but not the last.

Value for Money
Insurance Cover For:Senior
DestinationEurope and North America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Robert, thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you & your family. Kind regards, Margretta

Gre ast value for money

I recently travelled to Bali and took out the comprehensive cover & adventure pack. It was quick and easy to purchase after getting an online quote. Luckily i didnt need to use it but i had peace of mind knowing i was covered

Value for Money
Transparency
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
3 comments
Hi Kristie, thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you & your family. Kind regards, MargrettaIll actually be buying travel insurance again posdible today for a sputh America trip in 3 weeks. How do i use my loyalty discount?Hi Kristie! Easy :). Give us a call on 1300 409 322 and just tell us that you are a previous customer and we'd be happy to apply this for you. Alternatively, you can send us an email on enquiries@fastcover.com.au and we can assist you that way. Kind regards, Margretta

Easy cover

This is the third time I have used Fast cover. The process is very easy from the purchasing through to the claim process.it is well worth the money especially after shopping around.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationMiddle East
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Vio, thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you & your family. Kind regards, Margretta

Great Product, Excellent Service

The policy has some great benefits including remote location evacuation, coverage for bicycles and covers you to a higher altitude than most. Their Sydney based customer service centre offers excellent service.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeMulti-Trip
Claim MadeNo
1 comment
Hi Tom, it was lovely speaking to you! I hope you have a wonderful trip and let us know when you are travelling again and we'd be happy to apply your loyalty discount. We look forward to providing you with our great customer service again in the future. Thanks for choosing Fast Cover & taking the time to leave us a review, we really appreciate it. Happy and very safe travels! Kind regards, Margretta

So far so good!

I’ve used them for my past 3 policies. It’s easy to purchase and reasonably priced. I particularly like that I can add my own extras like rental car excess and adventure activities if I wish.
I haven’t had to make a claim so can’t comment on the effectiveness of the process.

Insurance Cover For:Adult
DestinationEurope, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Luisa, Thanks for choosing Fast Cover and taking the time to give us such a positive review about how easy, reasonably priced and flexible our travel insurance is. Remember you'll receive a loyalty discount next time you travel! Kind regards, Sally

Always good !

Never claimed ., hopefully never will have too !
Was easy to set up in less than 10 mins .
Good value . Have no problem recommending this insurance company to friends and family alike .

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Sharron, Thanks for your positive review about how fast & simple our travel insurance is to set up. We hope you'll never need to claim either, but if you do, please don't hesitate to contact us on 1300 409 322 if you need assistance. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels! Kind regards, Sally

Always easy to process

This is the third time I have used Fast cover. The process is very easy from the purchasing through to the claim process.it is well worth the money especially after shopping around.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimPersonal Liability
Claim Resolution Time<1 week
Claim DateApril 2019
Claim ApprovedYes
1 comment
Hi David, I'm so pleased you found your whole purchasing and claims experience with us so simple, fast & without complications! Thanks for choosing Fast Cover travel insurance again & taking the time to leave us a review, we really appreciate it. Kind regards, Sally.

Needed travel insurance

It was very easy to purchase online and the Terms and conditions very clear. I was able to choose the options I needed for my trip and feel confident I have all the cover I need.

Value for Money
Transparency
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Mandy, thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you & your family. Kind regards, Margretta

Good cover at the right price

Easy to understand. Good range of cover. Perfect for seniors who are taking a cruise as part of their holiday. Minor excess applies and the price was competitive with other companies.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Mike, Thanks for the positive review about how fast & simple our Senior travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you. Kind regards, Margretta

Page 1 of 43

Questions & Answers

We are trekking to Machu Picchu this year on an organised trek. Does Fast Cover travel cover altitudes of up to 4600 metres and evacuation?
2 answers
They do up to a certain altitude and provided no climbing equipment is used. Machu Picchu is definitely covered. This info is explained on tge fastcover website in the PDSHi Catherine, Thank you for your question! We sure do :). To be covered for trekking at altitudes of 3000metres to 6000metres (not higher) but only where specialist climbing equipment is not required. You will need to add on the Adventure Pack to either a Comprehensive or a Standard Saver policy. I hope that helps! Kind regards, Margretta

Is the River Cruise in Europe(Budapest to Amsterdam) classified as a cruise or just Ocean cruises
3 answers
Hi Dawn, Thank you for your message! The easiest way to know whether your river cruise is considered a 'cruise' which you will need travel insurance for is whether your cruise has a medical team on board. If your river cruise has a medical team on board then you will need to choose the cruise option for your trip. If there is no medical team then you do not need to specify cruise on your quote :). I hope that helps! Kind regards, MargrettaThank you Margretta. That clarifies my question clearlyHi Dawn, Not a problem :). I hope you enjoy your trip! Kind regards, Margretta

3 months ago I hurt my back at work as a volunteer with Red Cross. Had scan and having physio and all going well but not sure how this will effect my travel insurance policy.
1 answer
Hi Cavalierskye, thanks for your enquiry. Our policies cover a list of 43 Pre-Existing Medical Conditions which you view here: https://fastcover.com.au/what-we-cover/pre-existing-medical-conditions If you have a condition that is outside of this list, you would not be covered for any claims related to that particular condition. In the context of travel insurance, your back injury is considered a pre-existing condition and unfortunately it is something that is NOT covered under the insurance policy. However, you can still take out the policy with us and you would still receive medical benefits for claims that are unrelated to the pre-existing medical condition. If you have any further questions, please don't hesitate to contact us. Kind regards, Lindy

Details

Fast Cover Travel Insurance - ComprehensiveFast Cover Travel Insurance - BasicsFast Cover Travel Insurance - Standard SaverFast Cover Travel Insurance - Snow Sports PlusFast Cover Travel Insurance - Frequent Traveller SaverFast Cover Travel Insurance - Domestic Plus
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 1300 409 3221300 409 3221300 409 3221300 409 3221300 409 3221300 409 322
Email Address info@fastcover.com.auinfo@fastcover.com.auinfo@fastcover.com.auinfo@fastcover.com.auinfo@fastcover.com.auinfo@fastcover.com.au
24-Hour Phone Contact YesYesYesYesYesYes
Online Live Chat YesYesYesYesYesYes
UnderwriterHollardHollardHollardHollardHollardHollard
Maximum Age Covered 89 years old89 years old89 years old69 years old64 years old89 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedNot Included
Accidental Death$25,000Not IncludedNot Included$25,000$25,000$25,000
Emergency Dental$1,000$500$750$1,000$1,000Not Included
Pregnancy (max weeks) 23 weeks23 weeks23 weeks23 weeks23 weeks23 weeks
Resumption of Journey $3,000Not Included$2,000$3,000$3,000$3,000
Hospital Cash Allowance$5,000Not IncludedNot Included$5,000$5,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedNot Included
Loss of Income$10,400 (Max $400 per week up to 26 weeks)Not IncludedNot Included$10,400 (Max $400 per week up to 26 weeks)$10,400 (Max $400 per week up to 26 weeks)Not Included
Permanent Disability$50,000Not IncludedNot Included$50,000$25,000Not Included
Luggage & Personal Effects
Theft of Cash $250Not IncludedNot Included$250$250Not Included
Delayed Luggage $750Not IncludedNot Included$750$750Not Included
Credit Card Fraud$5,000 (combined with Travel Documents cover)Not Included$2,000 (combined with Travel Documents cover)$5,000 (combined with Travel Documents cover)$5,000 (combined with Travel Documents cover)Not Included
Travel Documents / Passport $5,000 (combined with Credit Card cover)Not Included$2,000 (combined with Credit Card cover)$5,000 (combined with Credit Card cover)$5,000 (combined with Credit Card cover)Not Included
Maximum Single Item Limit $3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)
Luggage & Personal Effects $15,000Optional up to $2,000$5,000$15,000$15,000$7,500
Ancillary
Personal Liability $5,000,000.00$1,000,000.00$2,500,000.00$5,000,000.00$5,000,000.00$5,000,000.00
Rental Vehicle Excess Optional, up to $8,000Not IncludedOptional, up to $8,000Optional, up to $8,000Optional, up to $8,000$5,000
Motorbike / Moped Coverage Included up to 50cc, optional for any vehicle over 50ccIncluded up to 50cc, optional for any vehicle over 50ccIncluded up to 50cc, optional for any vehicle over 50ccIncluded up to 50cc, optional for any vehicle over 50ccIncluded up to 50cc, optional for any vehicle over 50ccIncluded up to 50cc
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure Optional ExtraNot IncludedOptional ExtraOptional ExtraOptional ExtraOptional Extra
Snow / SkiNot IncludedNot IncludedNot IncludedIncludedNot IncludedNot Included

Visit official website - Download manual

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.