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Fast Cover Travel Insurance

Fast Cover Travel Insurance

Comprehensive, Basics, Standard Saver, etc...
4.5 from 1,058 reviews

Reviews

(749)
(227)
(25)
(8)
(49)
  • Value for Money
    4.6 (306)
  • Transparency
    4.5 (213)
  • Customer Service
    4.6 (268)

Would Recommend

published

Would recommend this company hands down. I had absolutely no issues with them they were efficient, responsive and gave me my money back when I claimed. Making a claim with them was easy, although please be aware that they do ask for a lot of sufficient evidence and once I gave them all this evidence they happily refunded my claim which was for $4,500.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimOther
Claim Resolution Time1-2 months
Claim ApprovedYes
Insurance Cover ForAdult
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1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Renee, Thanks for taking the time to leave a review. We're glad we were able help you by paying your $4500 claim. Kind regards, Craig

Call centre help

published

Had to defer due to the Covid 19 problem re travel - the lady taking my call was excellent and gave me the guidance I was seeking. I look forward to using the cover in, I hope, in the near future

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Terry, Thanks for taking the time to leave a review, it really is appreciated, especially in this extremely busy time for us. We look forward to booking in your new travel dates when we can all start travelling again. - Regards, Craig

Satisfied customer

Satisfied customerIllawarra, NSW

FastCover means peace of mind

published

My policy for my holiday in Thailand was very economical,I have been a client for several years,and had to claim twice with excellent results.Claim form easy to fill in and efficiently dealt with.Would certainly recommend FastCover

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2020
Claim ApprovedYes
Insurance Cover ForSenior
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Sorry to hear something unexpected happened on your trip, but glad we could be here for you and pay your claims.
Regards, Craig

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chez

chezGreater Melbourne (Outer), VIC

  • 2 reviews

Did. Not want to pay a claim had to take it further disgusting customer service

published

Would never recommend fast cover to anyone there policy is false and the service and services you get are shocking
Would not recommend them to anyone
An awful company just shocking

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedNo
Insurance Cover ForAdult
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1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Very responsive in Virus Crisis

published

We took out this policy for the first time on the recommendation of a friend. It was value for money and included a medical condition that other companies charged an additional premium for. Due to Covid 19 we could not travel. This is, understandably, a difficult time for all in the travel industry attempting to help clients. In all the providers we had to contact Fast Cover were the quickest to reply, were able to offer a few options to us and answered our queries realistically both for us and their own business. We didn't make a claim so I can't comment on that aspect but we were able to credit our premium amount to use for future travel. With this experience, we will use them again

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Ludo

LudoPerth, WA

  • 3 reviews

Thanks for your help when I had to cancel my trip.

published

I cancelled my trip on holiday due to personal circumstances and I receive some kind help from staff. I will use Fast Cover again next time I go on holiday.

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
geordie

geordieGreater Melbourne (Outer), VIC

  • 2 reviews

fast indeed

published

Straight forward fast even handling 10,000 queeries due to the corona virus a little wait in the phone queue but answers and solutions came almost immediately not like other I have used before

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForSenior
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1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Supermum

SupermumGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Good customer service

published

Prompt customer service at a time where the phones would be very busy-impressed by the way in which I had my concerns addressed and resolved in a manner that showed some good will

DestinationEurope
Claim MadeNo
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Not Happy with Outcome

published

We took out Fast Cover Insurance for a year and were told that we could not recover any money for flights or hotel because the Corona Virus is a Pandemic. Really disappointed with this outcome - Thank God we were still in Australia when this happened or else we would have been liable to pay thousands of $$$ if we got sick while we were overseas. This cover costed us $621.00 and really it is for nothing .....

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
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Kyla

KylaSouth East Queensland, QLD

Not at all happy

published

My claim was not valued at all. No reply to my email. Never and won't again. Wouldn't ever use you again and will fight for my claim to be reviewed.

Transparency
Customer Service
Value for Money
DestinationEurope and New Zealand
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim ApprovedNo
Insurance Cover ForAdult
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3 comments
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Kyla
Kyla
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Thanks Kyla, Please allow us the time to review your situation and we will contact you accordingly.
Kind regards,
Tracey
Traveller Services Manager

paul

paul

  • 2 reviews

fantastic

published

great company have used them before I was set up and ready to go in minutes ,that is why I came back a second time , great value for money. staff on the phone were fantastic and very friendly

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Paul, thank you for your positive feedback on how quick and easy it was to purchase a policy with us as well as how positive your experience was with the customer service team! Kind regards, Jessica.

Sooney

SooneyGreater Melbourne (Inner), VIC

It has been the smoothest travel insurance experience for me

published

It was easy to organise and was able to get no excess and also an extension. My claims were handled swiftly within 10 business days. This was my first time using Fast cover.

Customer Service
DestinationEurope
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Insurance Cover ForSenior
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Sooney, thank you for your positive review on how well the claims team handled your claim. We really appreciate your feedback and remember, contact us directly for your next trip to receive your loyalty discount! Kind regards, Jessica.

Greg

GregPerth, WA

  • 2 reviews

Easy and Clear

published

We booked for a short 4 day cruise on the West Australian coast and needed enough just to cover our needs if an emergency should arise. Fast Cover was simple, easy to understand and use.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
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1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Martha P

Martha PSouth East Queensland, QLD

  • 3 reviews

Important to have Travel Insurance

published

I felt the policy was good value but had difficulty in choosing a lesser excess. It was difficult to find and then would not allow for a 0 excess and conceded to choose a $100 excess which I was not too happy about.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
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3 comments
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Martha P
Martha P

We have used Fast Cover many times and in the past ended up speaking to a consultant. I guess this time I might have missed out on my loyalty discount as I didn't know how to enter that I had one.

Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Martha, I was able to search your name in our system and I can confirm you have a discount applied. :-) Kind regards, Jessica.

Michele

MicheleSouth East Queensland, QLD

good and great

published

surprising when I first booked I was help out but wasn't right but when Margretta help me and so out the problem . I have always used the Fast cover every trip we have been on more than 15 cruises

DestinationMiddle East, New Zealand, Pacific Islands (e.g. Fiji, Vanuatu) and South America
Claim MadeNo
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
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K LL

K LLGreater Melbourne (Outer), VIC

Fantastic

published

Easy to get coverage and competitive pricing that you can tailor, I researched a few options. Also easy to make a claim. We got stuck in the typhoon in Japan. Will use again!

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Insurance Cover ForAdult and Teenager
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi traveller, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica

Thank you

published

Many times to remember will go out of there way to assist; yes it was good value . I was getting a little confused at what i should take after some discussion i finally made my mind up.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi happy traveller, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica

Wayne S.

Wayne S.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Easy and necessary

published

Excellent price and coverage, so easy online application, and full description of all cover, why would you go somewhere else, Joie of what you want and need, excellent value and support.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Wayne, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica

Review

published

Good value policy. I now used this company more then 10 times. Never had a claim. How they give me good service if I ever lodge claim. So far i had good service

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Tony, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica

Made a claim - disingenuous response

published

Bags were delayed at the airport which held up a six night yacht charter by three nights. We claimed delay of journey and the taxi fares to collect our bags from the airport. Fastcover declined both and covered a small amount for emergency clothes while we waited for the bags to arrive. We had the highest level of cover.I gave them an opportunity to respond to my review and was referred to Australian Financial Complaints Authority. I don't recommend Fastcover.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time3+ months
Claim DateOctober 2019
Insurance Cover ForAdult
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2 comments
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
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Questions & Answers

Simon G.

Simon G.asked

Travel Insurance

I'm trying to take out travel insurance for me and my girlfriend and was happy to find that you're offering travel insurance for couples on your website. I proceeded to put in the details to get a quote. Then, in the policy summary before payment, it explicitly states that only 1 adult traveller is covered. There's also no option to add another person. What's the purpose of a couples insurance if it only covers 1 person?

So, if you can't even get your products and sales process right, how can I trust you're getting anything right when I actually have to make a claim?

5 answers
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Simon, thanks for your feedback. I'm sorry you have not had a great purchasing experience. Our website is normally very user-friendly and an easy buy process to obtain one of our policies. We get loads of great positive feedback about it all the time. I'd really like to take a look at your quote, to see what went wrong, and would be most happy to help you with your policy purchase over the phone. I'll even throw in a discount for your trouble!
Feel free to call on Monday and ask to speak to me directly.
Kind regards,
Tracey
Traveller Services Team Manager
1300 409 322

Simon G.
Simon G.

Thanks for your offer! Luckily 1Cover had a similar policy and their checkout process worked fine. So we’re covered now.

Michele
Michele

We are both covered and happy with the out come and have always used fast cover on our trips

wendy keen

wendy keenasked

Travel Insurance

couldiget a quote please as was unable to put several destination
fly to London then to Italy for 8 day cruise then ona train to Zurich and back on train to dusseldorf fly from there home through London and then hong kong and home myhusband is 75 and iam59 years old can youplease help with a quote

1 answer
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Wendy,

Thank you for your enquiry!
Please email us directly at info@fastcover.com.au and we will be more than happy to assist you with a quote for your next trip :)

Kind Regards,
Jessica

Mark nicholls

Mark nichollsasked

Travel Insurance - Comprehensive

Will I get a policy sent to me

1 answer
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Mark, thanks for letting us know. Sometimes our policy emails end up in peoples Junk or Spam inbox, however I have resent your policy certificate to the email address on your policy. Please reach out to us again if you are having continued problems. You can also view or download a copy of your certificate at any time by logging into our website: https://fastcover.com.au/your-policy/login. If you have any further questions please don't hesitate to contact us! Happy travelling!
Kind regards, Margretta

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