Fast Cover Travel Insurance

I was pleasently surprised that it was easy to cancel the existing policy with refund and create a new policy with new destination, all within the one phonecall. Show details ·  1

Very simple process to complete application and identify previous medical conditions. Looks like good value for this short visit to Vietnam. We are really only wanting peace of mind for any illness that besets us overseas to get us back to Australia. Show details ·  1

The website was easy to understand , I was able to select a policy relevant to needs and our medical issues were covered therefore included in the cost. This is the second time that we have used FASTCOVER the customer service operatives are very… Read more ·  1

helpful, knowledgeable and considerate re our current claim and we feel reassured that this is almost at settlement date. This is a very efficient and effective service that I would highly recommend to anyone who may have health issues, previous or accident related, and who may be in the 'seniors' category as well as families and singles.

I recently returned from a holiday in Turkey. On my return I made a claim for some lost prescription sunglasses. I had top comprehensive cover. Apparently there is depreciation on sunglasses, so with that and an excess of $100 I received nothing.… Read more

What a scam! In ten years I have never made a travel claim. For the sake of a denied $300, claim they will never receive my $800 premium again. Doesn’t make business sense to me. What if it was a major claim? I can’t trust them.

I cannot speak highly enough of Fast Cover as a travel insurer. Firstly, the process for establishing the Fast Cover Domestic Plus policy was incredibly easy to understand and complete. The customer experience was the easiest of any insurance website I have used. Secondly, their approach to my claim was fast, well communicated and most… Read more ·  1

importantly they did not make and already stressful situation worse by requesting onerous amounts of information, like most insurance do!

I had natural disaster claim from my family’s holiday in the Whitsundays over January 2026. We were inundated with cyclonic rain and wind and decided to leave the island for safety. There were some complicated aspects to my claim and Fast Cover were very understanding of my position. They treated me like a customer. Not an imposition.

Upon my return I lodged a claim for loss and immediately I knew this was going to be straight forward, no nonsense resolution.

There was constant contact form the loss assessor, updates on the claim (which was resolved in days, not weeks) and once the detailed assessment letter arrived in my inbox and settlement was agreed, the money was in my account the next day.

It was a seamless and fair experience. I will be using them next time.

I would strongly caution anyone considering Fast Cover Travel Insurance to read the fine print very carefully before purchasing a policy. My mother, aged 86 and in excellent health at the time I booked our holiday, became seriously ill and was later diagnosed with a terminal condition shortly before our planned departure. As her sole caregiver, my… Read more

husband and I had no choice but to cancel our trip.

Regrettably, Fast Cover declined to cover any of our cancellation expenses, resulting in a personal loss of $25,000. The response we received lacked empathy or understanding and instead reflected a rigid application of policy terms without consideration for our circumstances.

Since then, I have learned that friends insured with 1Cover Travel Insurance faced similar situations but experienced no difficulty in having their claims approved.

It is deeply disappointing that a company in the business of providing support during unforeseen and distressing times could demonstrate so little compassion. I sincerely hope Fast Cover reflects on how it handles claims from families dealing with terminal illness in the future.

The service and attention to detail provided by your company as a result of my accident and subsequent hospitalisation in a foreign country, including medically assisted flights home to Australia were second to none. Your people who handled my case and dealt mainly with my son, who was travelling with me, could not have been more helpful. The… Read more ·  1

immediate and prompt responses to our queries and follow up on all things to do with the hospital and medical costs, as well as the organising of the medically assisted flights, were courteous, respectful, succinct and detailed, to the point where we knew exactly where we stood and what was being provided to us at all times. I cannot thank your organisation enough for your excellent service and fulfilling everything that was expected of you in the policy as stated. In an era where insurance companies are bearing the wrath of consumers for not delivering on what is stated in their policies, or are finding ‘loopholes’ to not payout on those policies, your company’s response to our queries and where we stood was exemplary. I have no hesitation in recommending your company and its’ services to anyone wishing to cover their future travel requirements. I remain available at any time to discuss further should you wish. Kindest Regards, Ross Bowden

The online form was easy to understand and fill out , ive got my travel insurance from this company for all my overseas travels, luckily havent had to use them but am glad i had it incase of emergency. Show details ·  1

Hans created a trusting environment for me through his thoughtful approach. The product was well defined and clarified. I understood my responsibilities and rights and I appreciated his personal approach. Overall, I feel confident about the choice and quality of the product I have purchased. Show details ·  1

I found the person who helped us to be very friendly, efficient and thorough. They made sure to check all our details several times and made everything easy to understand. Ours was a bit messy as my partner and I were taking out separate policies, due to age and health issues, however, the rep never made me feel it was any trouble. The quote was… Read more ·  2

competitive with other travel insurers, however, I had already decided to go with Fast Cover as I have used them before and found them to be excellent. I have not had to make a claim so I can’t speak to this. Great service.

The Policy specifically aimed at seniors . In my opinion it is NOT suitable for males over 60 years. My Reasonable Claim was denied as a result of unavoidable surgery connected with previous diagnosis of BPH. 75% of males over 65 have BPH it’s that common, only a small % require urgent surgery yet Fast Cover landed on the most generalised… Read more

definition of the condition ignoring the fact of imminent urinary failure. I am Out of pocket over $5,500. WARNING FAST COVER is not reputable and will not meet your reasonable claim expectations! On the face their Reviews look positive but look at how many are pre claim ! Fast Cover are experts at avoiding reasonable genuine claims !!! DO NOT BUY THIS TRAVEL INSURANCE IF YOU ARE A MALE SENIOR!

And yet again....you're insured until you go to claim! Buyer Beware of ALL the loop holes that allow this Insurance company to get your money for the policy until, such time, that you wish to make a claim! Never Again! Show details

I am writing this review for my elderly mother who had the absolute misfortune of having to submit a claim with FastCover for a trip we both went on recently. My mum made the claim and as to be expected of people of a certain age bracket she is not the most technologically savvy person in the world. Fast cover wont accept that though!! Having your… Read more

representatives scoffing down the phone and laughing at customers because they are old and don't know how to email a photo is appropriate how? Even said to her "how did you buy insurance if you can't even send an email"... WHAT! I am appalled at fast cover and the representative "natalie" and will be spreading the word to everyone about this company. DO NOT let your family buy this insurance especially if they are elderly!!!

Have not travelled yet but so far am impressed with how easy it was to complete over the phone, Very helpful and friendly consultant on other end of phone, Put up with my sense of humour and definitely put me at ease when I have not brought travel insurance independantly before (instead of through my travel agent.) I was most impressed to see… Read more ·  1

how easy it was and value for cost (no extra ) to cover my husbands umbilical Hernia -- this is what confirmed us choosing you over other Insurance companies. At this stage of the policy I would definitely choose you again on our next trip and reccomend to family and friends - due to Great Service/Brilliant Cost Effectiveness/and Fair Well Thought Out Judgement Over Medical Screening.

Process of purchasing Fast Cover travel insurance was very convenient, took only a few minutes and was easy to follow. It was the most economical travel insurance I found. Show details ·  1

Hans was brilliant. He listened patiently and with empathy to my somewhat complicated medical experiences over the past year and sought advice once he had gathered the necessary information. He answered all of my questions clearly and I felt the policy covered all of the essentials. Hans came across as genuine and honest. I ended up buying a… Read more ·  1

policy for a second trip while I was on line him. I trust that if I do need to claim that I will get the same level of courtesy and professionalism Hans showed today.

Super easy purchase, took out the required cover for my destination and didn’t need to buy unnecessary covers. Was also able to increase my excess to reduce premium. Show details ·  1

The travel insurance options were suitable for me and I could provide details of my pre existing medical condition to include in my cover. It was easy to navigate on the website. Show details ·  1

I thought I was dealing with Allianz, in whom I place a lot of confidence. It was fruitful speaking with Hans on the phone, who helped me work out what to buy. It was easy going through the process online. It would have been helpful to learn that this is an Allianz policy. This is the first time I have used Allianz for travelling. Show details ·  1

It's my second experience with Fast Cover. The online service works very well, with clear options and selection process. I think it is good value, but hope I don't have to make a claim Show details ·  1

I always use Fastcover, this time I didn't do the screening correctly, was able to call, and staff helped me finish the screening and make the additional payment, I refer all my family and friends onto Fastcover. Show details ·  1

I found the website very helpful. I did have a trouble trying to send the Quote but I think have been me (user error). After speaking to the Customer Service person it was all sorted and completed in just a few minutes. The Customer Service guy was lovely and explained everything so well. Show details ·  1

70 years old, lots of travelling plenty of insurances over the time...I found Fast Travel an absolute fantastic price much better than competitors, they also cover many existing illnesses without extra costings just make sure you list your existing conditions you will be surprised. Very easy online interface. Show details ·  1

To talk to a real person on the phone is the best experience. The very helpful team member help us select the right insurance for my family and answered all our questions. The premium was good and fair. Great experience all round. Show details ·  1