2,321 reviews
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Reviews
Great Service
Great service & easy to set up. Received an email prior to our trip which provided information if we needed to make a claim or what to do if required assistance in an emergency which I thought was very important & thoughtful on their part. Show details
WHOO HOOO
Very easy and quick to follow through the application process.Straight forward Show details · 1
The form completion process
Online form was pretty straight forward, though you needed to be thorough in checking all the boxes necessary to make sure you could close out.One suggestion for you - when two people are travelling, it is easy to get through the form for the primary person (me), but the online form/declarations don't seem to automatically take you to the other traveller in order to complete their medical and other important information. You have to navigate back to the section where it shows the two travellers and tick the second person. I think this could be designed better. My comments are intended to be constructive not a criticism. Thanks Lindsay Show details · 2
Safe travels within Australia
Easy to navigate web page. Great prize for peace of mind. Show details · 1
Wonderful Service
Chris the man I spoke to was absolutely wonderful.He was very understanding and caring and listened as I explained the Error I did last night when I was tired and did not understand carefully what I was really doing.
Thank you so very much for Recruiting your Excellent Staff Member congratulation once again.
I thank you so very much for assisting & explaining All my errors that I had done. Show details · 1
Simple
Used them 5 times. Easy. I double paid (2 policies..computer glith at my end) simple matter to resolve. Friendly staff. Show details · 1
Good service
I was able to organise world travel insurance for a year. The operator was friendly and efficient and got me sorted out quickly Show details · 1
Fast Cover Insurance made easy
All good simple to fill out and receive Medical Cover Show details · 1
Starting point of cruise
Would of been good to be able to cover just the actual cruise from London, instead of having to have the cruise starting from Sydney!!!! Obviously this just cost me more money. Show details
Value for money
Have used Fast Cover insurance a few times, for both on land and cruises, easy to set up and the response was immediate, sending the certificate of insurance by email too. Show details · 1
No problems, very happy
Once again I didn’t need to claim, but having the peace of mind to know that I was covered, should anything happen makes my holiday a lot more pleasurable. Thanks. Show details
Easy Peasy
Fast and easy to navigate. Very happy with the price. Show details · 1
Easy online experience
Easy process to take out a policy. Rang and spoke to representative to clarify something with the policy and happy with the outcome. Good value for what I was after. First time user. Show details · 1
Easy process
Very easy process. Easy to lodge pre existings rather than have to stay on the phone and try to describe proceedings to someone who quite often has no idea. A big expensive after the declaration, but overall, good. Show details · 1
A great experience
Very helpful and pleasant service and prompt. I hope it all goes well Show details · 1
Questions & Answers
Hi I'm interested that there aren't many reviews about having to make claims through this company. Has anyone made a claim while they are overseas with their young family and did they feel supported and get help from this company?
Hi Kylie, Thank you for reaching out! You may refer to our website at external link , and scroll down to the bottom to see our ''Traveller Case Studies''. This section provides examples of claim... Read more
outcomes. You can also filter reviews to view our claim reviews. Hope this helps! Warm regards, Pal
Hello, I am keen to purchase travel insurance cover from an Australian company for Vietnam and Cambodia. I have not come across any customer reviews whose claims have been neither accepted, resolved or denied. It's so easy to recommend an insurance company where there has been (luckily) no need to claim. Can you supply any reviews from customers who have had the misfortune of having to claim?
That’s what I am after as well please
Hi Vero52 and Anne, Thanks for your enquiry.
Product Review allows you to filter reviews and only view those that have submitted a claim with us.... Read more
You can finds such reviews here: https://www.productreview.com.au/listings/fast-cover-travel-insurance?6c4c7781-6e7a-4350-9d03-9284b0a7b896%5B0%5D=5ec253e8-5e6a-4285-9d2c-d1d295d3c898 Hope this helps! Kind regards, Chai
I would like to make sure that covid coverage is included in claim as I’m going on a cruise 4 days if I got sick on the boat and needed to see a doctor is that covered ? I ticked family quote as I’m travelling single parent 3 adult children one of those is a dependant not working studying full time dies that change the quote ?
Hi Mammie M, Thanks for your enquiry.
With regards to COVID-19 cover, if Cruise cover is specified on the quote there is unlimited COVID-19 medical cover if you were to unexpectedly test positive whi... Read more
le aboard the ship. Cover is subject to the policy terms, conditions, limits and exclusions in the PDS: https://fastcover.com.au/pds Our policies have a maximum of 2 adults (over 20 years old) on each policy. Based on your travel plans, you will need to take a DUO policy for your 2 adult children and a Single policy for yourself with 1 dependant listed provided they are younger than 21 years old. If you need assistance obtaining a quote, please call 1300 409 322 or email info@fastcover.com.au Kind regards, ChaiDetails
Features
- Unlimited COVID-19 Overseas Emergency Medical, Hospital & Medical Evacuation Expenses and up to $5,000 COVID-19 Trip Cancellation & Disruption.
- There are 5 types of cover - Comprehensive, Standard Saver, Basics, Snow Sports Plus, Domestic Plus and Frequent Traveller Saver (for multi-trips). You can also choose from their optional extras covers and pay an additional premium to include cover for example, by adding ‘cruise’ to your policy if you are going cruising, or the Adventure Pack if you are participating in more adventurous activities.
- These policies are available for solo travellers, students, couples, families, groups and seniors up to 89 years of age.
- There is a standard excess of $200, which can be reduced to $100 if you pay a more expensive premium. If you’re already overseas and purchase a policy, there is a $500 standard excess.
- You can add dependents 20 years and younger onto a single or family policy. Grandchildren can be added to either a single or family policy.
Points of praise
- Reviewers happily reported that Fast Cover provides good value for its policies. The insurer offers competitive premiums compared to similar policies with other brands.
- It was easy to set up policies online, as the application process was quick and straightforward.
- Customer service staff at Fast Cover were described as friendly, helpful and easy to deal with. The use of a local call centre that you can call was also appreciated by some policyholders.
 | | | | |
|---|---|---|---|---|
| Category | Travel Insurance | Travel Insurance | Travel Insurance | Travel Insurance |
| Underwriter | Lloyd's | Lloyd's | Lloyd's | Lloyd's |
| Maximum Age Covered | 89 years old | 89 years old | 89 years old | 89 years old |
| Medical Coverage | ||||
| Overseas Emergency Assistance | Unlimited | Unlimited | Unlimited | Not Included |
| Accidental Death | $25,000 | Not Included | Not Included | $25,000 |
| Emergency Dental | $1,000 | $500 | $750 | Not Included |
| Pregnancy (max weeks) | 23 weeks | 23 weeks | 23 weeks | 23 weeks |
| Resumption of Journey | $3,000 | Not Included | $2,000 | $3,000 |
| Hospital Cash Allowance | $5,000 | Not Included | Not Included | Not Included |
| Overseas Emergency Medical & Hospital Expenses | Unlimited | Unlimited | Unlimited | Not Included |
| Loss of Income | $10,400 (Max $400 per week up to 26 weeks) | Not Included | Not Included | Not Included |
| Permanent Disability | $50,000 | Not Included | Not Included | Not Included |
| Luggage & Personal Effects | ||||
| Theft of Cash | $250 | Not Included | Not Included | Not Included |
| Delayed Luggage | $750 | Not Included | Not Included | Not Included |
| Credit Card Fraud | $5,000 (combined with Travel Documents cover) | Not Included | $2,000 (combined with Travel Documents cover) | Not Included |
| Travel Documents / Passport | $5,000 (combined with Credit Card cover) | Not Included | $2,000 (combined with Credit Card cover) | Not Included |
| Maximum Single Item Limit | $3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items) | $3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items) | $3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items) | $3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items) |
| Luggage & Personal Effects | $15,000 | Optional up to $2,000 | $5,000 | $7,500 |
| Ancillary | ||||
| Personal Liability | $5,000,000 | $1,000,000 | $2,500,000 | $5,000,000 |
| Rental Vehicle Excess | Optional, up to $8,000 | Not Included | Optional, up to $8,000 | $5,000 |
| Motorbike / Moped Coverage | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
| Domestic Pet Care | Not Included | Not Included | Not Included | Not Included |
| Special Activities Packages | ||||
| Golf | Included | Included | Included | Included |
| Cruise | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
| Adventure | Optional Extra | Not Included | Optional Extra | Optional Extra |
| Snow / Ski | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
| Awards | 2022, 2023 and 2024 | 2022, 2023 and 2024 | 2022, 2023 and 2024 | 2022, 2023 and 2024 |
Contact info for Fast Cover Travel Insurance
| Mon | 24 hours |
|---|---|
| Tue | 24 hours |
| Wed | 24 hours |
| Thu | 24 hours |
| Fri | 24 hours |
| Sat | 24 hours |
| Sun | 24 hours |
- ABN: 98143196098
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