Fast Cover Travel Insurance

Fast Cover Travel Insurance

 Verified🏆 2024 Award
Fast Cover Travel Insurance
4.6

2,303 reviews

PositivevsNegative
94% · 2,158100 · 4%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
4.5
Transparency
4.5
Customer Service
4.6
Affordable premiums
Simple application process
Outstanding customer service

Reviews

2,303 reviews
Chris S
Chris SHunter Region, NSW11 posts
  Verified Comprehensive

Quick and easy

Was easy to get the quote and when I had an enquiry about the coverage the live chat was responsive and I got the answer I needed. Show details ·  1
Michael
MichaelMelbourne3 posts
  Comprehensive
Value for Money
Transparency
Customer Service
Fast Cover Travel Insurance
Fast Cover Travel Insurance   DM   
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Jess B.
Jess B.
  Comprehensive

Very bad experience- Fake Fake Fake…

Don’t go for this insurance.
Fake promises.
Don’t trust customers, harass customers.
Even if you provide all the paper work they still don’t give you the claim.
They just want money but they will not give you claim no matter what you say. Show details
Fast Cover Travel Insurance
Fast Cover Travel Insurance   DM   
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Sad
Sad2 posts
  Basics

Travel

Easily accessible, no long phone wait and very competitive for a senior Show details ·  1
Kerin S.
Kerin S.
  Domestic Plus

Great Australian company for Travel Insurance

I always use Fastcover as an alternative to paying higher daily rental premiums for hire car excess reduction. This time I actually had to make a claim after an incident with a kangaroo, whilst visiting family in SA. From start to finish, Sam and Christine from Fastcover were helpful and professional, providing clear information on what they needed me to do, resulting in my claim being approved, in a timely manner. Restores my faith in insurance companies, that's for sure!! I will always use Fastcover for my travel insurance. Did I also mention they are also Australian owned? Thanks Fastcover! Show details ·  1
G T
G TGreater Melbourne (Metropolitan), VIC16 posts
  Basics

Very friendly, fast communication, easy to deal with

I've used Fast Cover a few times. Very easy and clear website to book through. Very fast prompt replies from them too! Amelie responded to my email well after hours tonight after she clocked off for the day to get my second year cover sorted. Very great service, easy to deal with. Thank you! :) 5 stars! Show details ·  1
Melissa P.
Melissa P.North Western Region, NSW
  Comprehensive

Excellent

Best price for coverage. Site easy to navigate.
Clear guidelines . Quick service Show details ·  1
Alan W.
Alan W.Greater Melbourne (Metropolitan), VIC
  Comprehensive

Good value and easy to purchase

Excellent way of purchasing travel insurance. Good value and very clear understanding of what is included and what is not. Show details ·  1
Paul
PaulGreater Melbourne (Metropolitan), VIC4 posts
  Comprehensive

Good Website

Web site very easy to use, policy info was clear. Lets hope I don't have to claim! Show details ·  1
Value for Money
Astrid H
Astrid HSouth East Queensland, QLD3 posts
  Domestic Plus

Safe travels

Best thing is they actually answer the phone when you call… no machine doing multiple choice questions electronic voice …. One service question then a person!
Emma was very helpful they all are, this is my third time using them, never had to claim yet but if I did I feel they would be just as helpful. Yes I’d recommend them. Show details ·  1
Joyce
Joyce3 posts
  Basics

New Purchase Only

Well not bad so far. Easy web site to negotiate and study benefits and inclusions so as to make an informed decision. Insurance is only as good as when you go to claim and hopefully we will not have to do that and find out. Show details ·  1
Eric Carstensen
Eric Carstensen2 posts
  Basics

well thought out format with easy to understand options

Policy format was easy to understand and filling out the form was quick.
This is the first time I use your travel insurance company. Show details ·  1
Diane S.
Diane S.2 posts
  Comprehensive

Great customer service

Great Customer service. We had to change our travel insurance at the last minute due to changes in flights and accommodation. Fast Cover was very understanding and helpful. Show details ·  1
Robert S.
Robert S.
  Domestic Plus

Never travel without it

Excellent experience really easy to navigate, very impressed.great value. Quick set up. Have used many times. Show details ·  1
Drew W
Drew WDarwin, NT
  Comprehensive

easy experience

Simple to use website, no tricky little bits, held my quote for longer than anticipated, fourth or fifth time using these guys never had an issue. do recommend Show details ·  1
Value for Money
Transparency
Customer Service

Questions & Answers

Kylie.Brown2
Kylie.Brown2 · Travel Insurance

Hi I'm interested that there aren't many reviews about having to make claims through this company. Has anyone made a claim while they are overseas with their young family and did they feel supported and get help from this company?

Fast Cover Travel Insurance
Fast Cover Travel Insurance   DM   
Vero52
Vero52 · Travel Insurance - Basics

Hello, I am keen to purchase travel insurance cover from an Australian company for Vietnam and Cambodia. I have not come across any customer reviews whose claims have been neither accepted, resolved or denied. It's so easy to recommend an insurance company where there has been (luckily) no need to claim. Can you supply any reviews from customers who have had the misfortune of having to claim?

Anne
Anne  

That’s what I am after as well please

Fast Cover Travel Insurance
Fast Cover Travel Insurance   DM   
Mammie M.
Mammie M. · Travel Insurance

I would like to make sure that covid coverage is included in claim as I’m going on a cruise 4 days if I got sick on the boat and needed to see a doctor is that covered ? I ticked family quote as I’m travelling single parent 3 adult children one of those is a dependant not working studying full time dies that change the quote ?

Fast Cover Travel Insurance
Fast Cover Travel Insurance   DM   

Details

Features

  • Unlimited COVID-19 Overseas Emergency Medical, Hospital & Medical Evacuation Expenses and up to $5,000 COVID-19 Trip Cancellation & Disruption.
  • There are 5 types of cover - Comprehensive, Standard Saver, Basics, Snow Sports Plus, Domestic Plus and Frequent Traveller Saver (for multi-trips). You can also choose from their optional extras covers and pay an additional premium to include cover for example, by adding ‘cruise’ to your policy if you are going cruising, or the Adventure Pack if you are participating in more adventurous activities.
  • These policies are available for solo travellers, students, couples, families, groups and seniors up to 89 years of age.
  • There is a standard excess of $200, which can be reduced to $100 if you pay a more expensive premium. If you’re already overseas and purchase a policy, there is a $500 standard excess.
  • You can add dependents 20 years and younger onto a single or family policy. Grandchildren can be added to either a single or family policy.

Points of praise

  • Reviewers happily reported that Fast Cover provides good value for its policies. The insurer offers competitive premiums compared to similar policies with other brands.
  • It was easy to set up policies online, as the application process was quick and straightforward.
  • Customer service staff at Fast Cover were described as friendly, helpful and easy to deal with. The use of a local call centre that you can call was also appreciated by some policyholders.
Compare all Fast Cover Travel Insurance listings
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CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterLloyd'sLloyd'sLloyd'sLloyd's
Maximum Age Covered 89 years old89 years old89 years old89 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedNot Included
Accidental Death$25,000Not IncludedNot Included$25,000
Emergency Dental$1,000$500$750Not Included
Pregnancy (max weeks) 23 weeks23 weeks23 weeks23 weeks
Resumption of Journey $3,000Not Included$2,000$3,000
Hospital Cash Allowance$5,000Not IncludedNot IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedNot Included
Loss of Income$10,400 (Max $400 per week up to 26 weeks)Not IncludedNot IncludedNot Included
Permanent Disability$50,000Not IncludedNot IncludedNot Included
Luggage & Personal Effects
Theft of Cash $250Not IncludedNot IncludedNot Included
Delayed Luggage $750Not IncludedNot IncludedNot Included
Credit Card Fraud$5,000 (combined with Travel Documents cover)Not Included$2,000 (combined with Travel Documents cover)Not Included
Travel Documents / Passport $5,000 (combined with Credit Card cover)Not Included$2,000 (combined with Credit Card cover)Not Included
Maximum Single Item Limit $3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)
Luggage & Personal Effects $15,000Optional up to $2,000$5,000$7,500
Ancillary
Personal Liability $5,000,000$1,000,000$2,500,000$5,000,000
Rental Vehicle Excess Optional, up to $8,000Not IncludedOptional, up to $8,000$5,000
Motorbike / Moped Coverage Optional ExtraOptional ExtraOptional ExtraOptional Extra
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure Optional ExtraNot IncludedOptional ExtraOptional Extra
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
Awards 2022, 2023 and 20242022, 2023 and 20242022, 2023 and 20242022, 2023 and 2024
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Contact info for Fast Cover Travel Insurance

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  • ABN: 98143196098

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