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Tick Travel Insurance
3.9 from 1,601 reviews

Reviews

3.9

1,601 reviews
5
(804)
4
(402)
3
(83)
2
(33)
1
(279)
  • Value for Money
    4.1 (693)
  • Transparency
    3.7 (497)
  • Customer Service
    3.7 (599)
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Fiona

FionaSydney, NSW

  • 2 reviews

Worst Customer Service, Cannot Get Anyone to Respond to My Claim, Calls or Emails

published
Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim DateMay 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
3 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
Fiona
Fiona

Hi Anna, the policy number is 24317277. Claim number is 120012226

Tick Travel Insurance
Anna J.Tick Travel Insurance

Thanks Fiona, I have passed this on to the team. If you don't hear back soon, please reach out and I will continue to follow up. Thanks, Anna

Halley M.

Halley M.Greater Melbourne (Inner), VIC

No goodwill to elderly customers unable to use credit.

published

On the recommendation OF Tick, I filed a complaint regarding my grandmother's insurance ($600) for a flight that was cancelled as the credit is not usable. Have not received a reply to the Complaint, or the three emails sent since. My mother and I were even willing not to claim a credit on our insurance if it meant Gran could get a refund on hers. NO reply. Going to be making contact with ACCC and VCAT. No goodwill with this company. Very badly done. Will be sure to spread word of mouth extensively.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
3 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance

Dear Halley, I'm very sorry for the delay, and that you haven't received a response yet. If you could send me your policy number via private message, I will be able to follow up on your complaint. Thanks, Anna

Halley M.
Halley M.

Anna, I have sent a private message. Regards, Halley.

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Halley, unfortunately, I can't see it in the inbox. I have just sent a private message that you can reply to. Let me know if it works. Thanks, Anna

Deborah H.

Deborah H.Perth, WA

  • 3 reviews

Not happy, wont use them again

published
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateMay 2020
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
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Steph

Steph

  • 2 reviews

Waiting nearly 4 months for a reply

published

My trip in April was cancelled due to covid. Submitted everything in March. Still haven't heard back despite multiple emails. Looks like I will be contacting consumer affairs. Do not go near this insurance company!

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Claim DateMarch 2020
Insurance Cover ForChild
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Dear Steph, I'm very sorry for the delays you've been experiencing, and I understand your frustration. I would like to help you get an answer soon, so can you send me your policy number via private message so I can follow up for you? Thanks, Anna

Blayke

BlaykeGreater Melbourne (Inner), VIC

  • 2 reviews

I wish I could give 0 stars

published

Do NOT use this company, they took more than 6 months to process my claim, terrible staff to deal with, a FRAUD insurance, asking for the same information over and over again, did not receive the benefits I was entitled too and now going through the third claim process for the same incident with a lawyer and their fine print essentially prevents you from ever being able to claim anything. Waste of money. Trash, you should be ashamed of yourselves.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateAugust 2019
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
craig

craigMetropolitan Adelaide, SA

fraudulent Beware!

published

Unbelievably bad company. Extremely poor customer service, they never return phone calls. They always claim that they call back with in 24 to 48 hours.
I have also been disconnected on numerous occasions after waiting over 15 minutes.
Avoid this insurance company at all cost they will rip you off.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time3+ months
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Craig, I'm sorry for the difficulties you've had contacting us. If you could send me your policy number via private message, I can follow up on your case. Thanks, Anna

HansJuergen

HansJuergenHunter Region, NSW

  • 5 reviews
  • 1 like

Covid-19 Credit Request

published

Our overseas travel was cancelled due to Covid-19. Tick Travel Insurance has offered a credit towards our next travel insurance for which we are grateful. We will definitely use this towards our next travel insurance with this company.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
See all answers
Shan

Shan

  • 5 reviews

Don’t give up!

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim DateMarch 2020
Claim ApprovedYes
Insurance Cover ForAdult and Child
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Shan, I'm glad you were able to get a resolution. However, to clarify, each individual case is different, and so many customers would still not be eligible for a refund even when taking a case to AFCA. Thanks, Anna

Terrible.

published

A genuine health problem has not been accepted and my money has not been paid. No-one rings back to explain why it was rejected. I keep ringing but no Claims Officer contacts me.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Claim ApprovedNo
Insurance Cover ForSenior
See all answers
5 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
Disappointed
Disappointed

Claim Reference 120008683. Policy Number MS/TK/305143/24166895.

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi there, I have requested the claims team send you a letter explaining the decision on your claim. Thanks, Anna

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Phoebe

PhoebeNew South Wales

Terrible customer service

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimOther
Claim Resolution Time3+ months
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
3 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Phoebe, I'm sorry for the delays you've been experiencing, and I'd like to help. Would you be able to send me your policy number via private message, so I can follow up on your case? Thanks, Anna

Phoebe
Phoebe

120007005

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Phoebe, thanks for sending that to me, I have just followed up on your case with the claims team. Please reach out again if you need anything else. Thanks, Anna

Never again

published

Due to covid 19 our trip was cancelled, not by us, but by the govt.
My friends who booked with other travel insurance companies at least received a reply to their request for refunds or credit. I sent emails with the last one being on 28/3 at 9.17pm which I have yet to receive a reply. The previous ones were met with a blanket no, no refund.
We insured for 5 people over 3 policies.
NEVER AGAIN will I book with these people. It is terrible that this company has profited from peoples misfortune.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Isaacs, I sent you a message yesterday outlining an option that may be available to you. Thanks, Anna

Great customer service, easy to claim

published

I've had Tick insurance on a few previous international trips, and never had to use it. It was easy and quick to set up each time, and was an affordable option, even when I required the most comprehensive cover.

I needed to make a claim in May 2020 due to item theft. The representative from Tick, while ensuring that they received the appropriate documents, still delivered an excellent and timely response, with the amount deposited into my account soon after.

Would recommend for future purchases.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time2-4 weeks
Claim DateMay 2020
Claim ApprovedYes
Insurance Cover ForAdult
See all answers

Scam Insurance

published

Do not deal with this insurance company. Even though you legally can not travel during to covid restrictions, this fraudulent company will not refund your insurance because they say it is not their fault. So the government prevents you from travelling but this fraudulent company keeps your money. They should be prosecuted for fraud and theft. Never ever use this company!

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Alan-Paul, I'm sorry we weren't able to accommodate your refund request, and I would like to help you with this. I will follow up with you personally about another option that you may be eligible for. Thanks, Anna

Trip cancelled due to Covid no refund

published

Family trip cancelled due to world wide pandemic, contacted tick, was informed they were going to keep my money and offer nothing in return. Do not support this vial company!!

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Madison, I'm sorry we weren't able to help you with a refund, but I would like to help. I have just sent you some information via private message about an option that may be available to you, and how it applies in your specific case. Thanks, Anna

Dom

DomGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Tick Travel Insurance - love your money, especially when no travel occurred

published

My claim to Tick after my trip to China was cancelled was knocked back due to the so called travel agent offering a useless credit. I responded to Tick to see if I can at least get a credit on travel insurance, which was absolutely worthless given that I have not left Australia on the 29th May 2020. They did not even respond, great service. Great ethical business when they take your money with absolutely no risk on their behalf. I would not recommend or buy insurance from them again. I am sure that if this company was also under the name of insure and go, that I had purchased policies from them also.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Dom, I'm very sorry about the delays you've experienced, and I would like to help. I would like to share with you an option that you may be eligible for. I have sent you more information about this via private message. Thanks, Anna

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Pınar Ç.

Pınar Ç.Greater Melbourne (Outer), VIC

Stay away from these thieves!

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time3+ months
Claim DateApril 2020
Claim ApprovedNo
Insurance Cover ForAdult and Child
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Pinar, I'm sorry about the negative experience you've had here, and that the pro rata credit was not suitable for you. If you haven't already, I would dispute the outcome of your claim by emailing complaints@tickinsurance.com.au. Thanks, Anna

Claim Denied Again - Disappointed but not surprised

published
Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeYes
Type of ClaimOther
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForSenior
See all answers
3 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Nola, I'm sorry your claim didn't have the outcome you expected. You can lodge your complaint formally by emailing complaints@tickinsurance.com.au. Thanks, Anna

Nola G.
Nola G.
Nola G.
Nola G.
Anne

AnnePerth, WA

Easy to Apply

published

Lodged a claim back in March 2020 due to Mothers Death. Was refused claim due to her having Dementia which was not the actual cause of dearth. I disputed it and still have not heard back from them 3 months later. Will not use them again

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Claim Resolution Time3+ months
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Mary Heuzenroeder

Mary HeuzenroederMetropolitan Adelaide, SA

COVID19 Interruption to world Travel

published

Purchased Tick travel insurance for international travel in August/Sept .Premium $636.47. No refund on policy because of Covid19 and travel restrictions is totally unethical. Would not recommend Tick unless they reconsider this scenario.
We are very upset.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
keith forsyth

keith forsyth

  • 3 reviews
  • 1 like

Refund for cancelled trip

published

My trip was cancelled by the airline and they refunded the full amount to me by the airline ,as I am no longer traveling Tick offered me a credit of $87 on a policy that cost me $135 absolutely shocking, it’s just ripping people off and making a profit while doing it. I understand admin costs but really this is just robbery

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJune 2020
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
2 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Keith, I'm sorry the credit wasn't acceptable to you, and I will pass on your feedback. Thanks, Anna

keith forsyth
keith forsyth

Usual generic reply will never use this company again , I’m glad I didn’t have to make a claim I bet they would find an excuse not to pay out

Page 1 of 81

Questions & Answers

Lou

Louasked

Tick Travel Insurance - Top

Why is it that efficient attention has been given to my claim for additional costs and non-refundable fees has not been processed since late March 2020? The questions that have come back from officers within TICK have been simplistic, indicate failure to look beyond the last communication and indicate inepitude on the part of those individuals, e.g., not looking back to the full documentation and then asking inept questions. First officer appears to have forgotten the claim. My last communication thtrough the system answering their query by anotrher was lodged approximately two weeks ago, followed up by 'phone to ensure that it had been received and that the full files were visible which they were. Took over a week for the officer supposedly acting upon it to indicate "the file had been updated". I appreciate the very high current workload these people appear incompetent, so what does that say about management Lee P

3 answers
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Lee, I'm sorry your claim isn't progressing as you would like it to, and I'd like to help. Please send me your policy number via private message and I will follow up on your behalf and get you a meaningful update on your claim. Thanks, Anna

Lou
Lou

Hi Anna. My policy number is MS/TK/305144/23408455. Claim reference 120005383/322960. If you trace the claim file through you will see the inefficiency to which I refer and the claims personnel involved. Lee Pooley [Email and Phone Number Removed]

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Lee, thanks for sending this information. I have followed up on your case with the claims team. Thanks, Anna

Glenda Margaret

Glenda Margaretasked

Tick Travel Insurance

Our tick travel insurance policy is for travel not commencing until 28 October 2020. Nothing related to current travel restrictions but we are now unable to make this trip. We want to cancel the policy and get a refund so how do we stand? Thanks, Glenda M

1 answer
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Glenda, unfortunately, if you just want to cancel your policy for change of mind, we cannot give a refund, unless you are within the 14 day cooling off period. If you have had to cancel your trip due to unforeseen injury or illness, you may be eligible to lodge a claim, depending on when you purchased your policy, and if your policy featured cancellation before departure cover. Thanks, Anna

Flyinfish

Flyinfishasked

Tick Travel Insurance

Is Tick giving credit/refund on unused policies due to Covid-19 cancelled travel? I have contacted them several times, was always told no. Filed a complaint and have had no reply. Other insurance companies are doing the right thing.

5 answers
keith forsyth
keith forsyth

All they would give is a credit and less 30%

Tick Ins, use the Mantra that you have 14days to cancel when first undertaking the Policy. When O/S travel was stopped due to Covid19 it was no refund. Im suspecting due to many complaints they have changed their tune to partial remuneration to be used on next Policy.
As I know many others Insurance Companies are refunding policies it's a "bit stiff" Tick aren't doing likewise.

Graham
Graham

Hi Flyinfish,
It would appear Tick’s policy remains no refund, but they have released a credit system providing a partial refund only to eligible customers, but are not advertising the fact. To be eligible, your intended trip end date must be after 30.03.2020 and the start date before 17.09.2020. The credit is based on a complicated formula, but in my case, it equated to about 2/3, to be used on a further trip policy within 18 months from 30.03.2020, if you still have sufficient faith Tick & it’s products! Regards, Graham.

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