2Tick Travel Insurance

Tick Travel Insurance

 Verifiedtickinsurance.com.au
2Tick Travel Insurance
4.0

2,884 reviews

PositivevsNegative
79% · 2,278488 · 17%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
4.2
Transparency
3.9
Customer Service
3.9
Competitive rates
Easy to set up

Reviews

2,884 reviews
Arneka G.
Arneka G.Sydney, NSW
  Tick Travel Insurance - Standard

BUYER BEWARE

BUYER BEWARE : Don't be fooled by this company's low prices. Unlike better known travel insurance companies, they bury their terms and conditions regarding flight cancellations so they don't honour claims made. Terrible communication and response time. I have lodged a formal complaint with the AFCA to reclaim my costs, plus have begun civil legal proceedings. You are much better off paying a bit more for genuine travel insurance who do what they say, not these con artists who seem to be profiting at the consumer's expense. Show details
Tick Travel Insurance
Tick Travel Insurance   DM   
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Hi Arneka, I am sorry to hear about your experience. If you're not satisfied with the outcome of your claim, please contact our complaints team by emailing complaints@tickinsurance.com.au and they will look into your case.

Kind regards,
Rachael

avedes m.
avedes m.
  Tick Travel Insurance - Standard

Never again Tick Travel

Do not waste your money and time with them, very poor service as low as it go. Show details
Tick Travel Insurance
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Therese
ThereseWagga Wagga11 posts
  Tick Travel Insurance - Standard

Best value for money around

I was amazed the price is amazing for what it offers. Easy online experience. We are members of 2 other insurers this came in $200 less for what we needed. That's massive!!!!! Show details
Ashish N.
Ashish N.7 posts
  Tick Travel Insurance - Basic
Mark M
Mark M
  Tick Travel Insurance - Standard

4 Star but actually 5 Star

I gave a four star because I feel everyone should always strive to improve but I actually believe I had a 5 star experience. I liked how I could compare by swiping side to side to see which was the better value. This our third policy and won’t be our last. Show details
LOUISE J
LOUISE J
  Tick Travel Insurance - Top

GREAT COMPANY

TICK insurance has an easy set up with all forms easy to follow.
I made a claim after I had injured myself whilst on my holiday overseas.
TICK insurance were fabulous, their service was professional and kept me up to date on the progress of my claim. I will definitely use TICK for all my travel insurance. I have just booked my third overseas trip with them. Show details
Cindy
CindySouth East Queensland, QLD6 posts
  Tick Travel Insurance - Basic

Easy travel with Tick

Tick staff member was very helpful and my application was made with ease. Thank you. This is my second time getting travel insurance with Tick. Definitely recommend them. Show details
travelss58
travelss58Sydney, NSW4 posts
  Tick Travel Insurance - Standard

All the benefits at a fraction of the price

If you travel you must have travel insurance. Very surprised benefits were identical to big names, but less 1/3 price. You have all my business now Tick Show details
DAVID J.
DAVID J.
  Tick Travel Insurance - Standard

Top quality travel insurance

good price and prompt payment on claim. Would recommend to anyone Show details
Gunta B.
Gunta B.Greater Melbourne (Inner), VIC
  Tick Travel Insurance - Budget

A very reassuring experience

This my second experience with Tick travel insurance. I have had nothing but an easy and great service from Tick. Easy to get insurance online at a reasonable price. Previously had to make a claim from London for cancellation of
flights and extended accommodation due to Covid. Tick were quick to respond and very helpful. Can't thank them enough! Show details
Transparency
Mary middleton
Mary middleton2 posts
  Standard

nothing to report except it was comfort knowing I had the insurance

Nothing to report with no need to claim or report Show details
William I.
William I.
  Tick Travel Insurance - Basic

Easy to deal with

Did a claim for missing flight and Tick was very easy to deal with. The policy was easy to set up and the claim process was straight forward and very quickly once I submitted the relevant documents. Will definitely use Tick insurance again. Show details
Christopher
ChristopherMetropolitan Adelaide, SA5 posts
  Tick Travel Insurance - Top
Christopher
Christopher  
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paulh3
paulh3AU20 posts
  Tick Travel Insurance - Budget

**WARNING AVOID** Terrible experience when trying to claim

**AVOID THIS COMPANY** Phone pick pocketed with cash, which was in the phone case. They deducted the $200 excess from the claim for the phone and denied the payment for the cash because it was under a "different section of the insurance and under the $200 excess". Warning their excess applies to each section. There are many sections so any incident involving many sections could easily result in them deducting over $1,000 from any claim.

The whole experience of making a claim, providing original reciepts, was painful and took many months and many emails. In the end I regretted bothering to claim on the policy.

Cheap insurance, buyer beware. I guess you pay for what you get, or in this case what you don't get. Show details

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Liz
LizPerth, WA
  Verified Tick Travel Insurance - Top

Great quality travel insurance

Really good insurance. A lot more competitive with their pricing than other companies. Also very quick to cover costs in my damaged items. Travelled around Europe with peace of mind. Show details

Questions & Answers

common_man
common_man · Tick Travel Insurance

If I get sick and admitted to a hospital. do I need to pay the hospital bill out of pocket and claim later?

Mikaela H.
Mikaela H. · Tick Travel Insurance

We are travelling to Thailand from Australia and my partner is taking his golf clubs. If for some reason they get lost in transport (airport) Is this covered by the top policy?

Charles
Charles  
Mikaela H.
Mikaela H.  

Thank you so much for the reply, i really appreciate it

Kimberly F.
Kimberly F. · Tick Travel Insurance

We are travelling to Canada (and a day or two in the states for day trips) and I have one son with Asplenia and one son who is neutropenic. Both of them have a fever protocol of 38C meaning they need to be seen in emergency for blood work and be put on iv antibiotics if necessary until blood work is clear. Does your policy cover this?

Tick Travel Insurance
Tick Travel Insurance   DM   
See all Tick Travel Insurance questions

Details

About Tick Travel Insurance

Tick Travel Insurance is a travel insurance provider that offers the following:

  • Domestic travel insurance
  • Single-trip travel insurance

The maximum trip length will depend on the level of cover you choose, your age, and your destination. The standard excess on Tick insurance policies is $200 per person, per event. You can have this waived for a premium.

Tick Travel Insurance is owned by Europ Assistance.

Points of praise:

  • Most reviewers found that Tick Travel Insurance offered competitive pricing, with many customers saying that it was good value, particularly for those with pre-existing medical conditions.
  • They also found that their policy was easy to set up, with a user-friendly online form.
Compare all Tick Travel Insurance listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui Sumitomo
Maximum Age Covered 100 years old100 years old69 years old79 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedUnlimited
Accidental Death$10,000$25,000Not IncludedNot Included
Emergency Dental500500500500
Pregnancy (max weeks) 32 weeks32 weeks32 weeks32 weeks
Resumption of Journey Not Included3,000Not IncludedNot Included
Hospital Cash Allowance$75 per day, up to $1,500$75 per day, up to $3,000Not IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedUnlimited
Loss of Income$5,200$10,400Not IncludedNot Included
Permanent Disability$10,000$25,000Not IncludedNot Included
Luggage & Personal Effects
Theft of Cash $300$300Not IncludedNot Included
Delayed Luggage $300$400Not IncludedNot Included
Credit Card FraudNot IncludedNot IncludedNot IncludedNot Included
Travel Documents / Passport $2,000$4,000Not IncludedNot Included
Maximum Single Item Limit $2,000 (Laptops, Mobile Phones or Cameras)$3,000 (Laptops, Mobile Phones or Cameras)$500 (Any Item)$1,000 (Laptops, Cameras or Mobile Phones)
Luggage & Personal Effects $4,000$7,500$2,000$2,500
Ancillary
Personal Liability $1,500,000$3,000,000$1,000,000$1,000,000
Rental Vehicle Excess $2,000$4,000Not IncludedNot Included
Domestic Pet Care Not Included$600Not IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseNot IncludedNot IncludedNot IncludedNot Included
Adventure Not IncludedNot IncludedNot IncludedNot Included
Snow / SkiIncludedIncludedIncludedIncluded
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  • ABN: 71140219594

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