??!
1 photo
Tick Travel Insurance
4.1 from 1,207 reviews

Won't travel anywhere in the world before taking this insurance

I take tick insurance everytime i travel domestic or international. It's the cheapest , easy to use their website . I always recommend it to family and friends and they all happy how fast tick insurance process their claim.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia, New Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo

Good value travel insurance

Good value and was easy to purchase. This is the first time I have used this company and I am happy with the ease of the transaction and the cost of the insurance

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo

Good combination of price and features

This is the second time I have gone with Tick for overseas travel. Haven't needed to make a claim but the application was painless and the PDS easy to understand.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo

Are the extras worth it

As with many people these days travel insurance is taken as a must, but in the end other than medical cover anything else is not worth the paper it’s written on. Look at the fine print because if you loose anything luggage clothing or anything if you cannot provide receipts or proof of purchase forget it, we had clothing left in a Hongkong laundry unable to be picked up prior to departing the country due to a typhoon warning closing the city down and although the laundry provided photos of all items and emails from couriers trying to forward the items on to us without receipts the claim was declined.How many people do you know that keep receipts for the cloths they take away on holidays, I’m not saying don’t take out travel insurance what I’m saying is don’t pay for insurance you cannot claim on stick to the medical and delay cancelation types.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimOther
Claim Resolution Time2-4 weeks
Claim DateAugust 2019
Claim ApprovedNo

Reasonable price compared to the other rip off merchants, making a killing in this insurance sector.

This policy was hard to find, and it was difficult to establish if it covered Cruises, but once I found it I was pleased to find it reasonably priced. I haven't had to make a claim as yet but trust the insurer will honour its word and pay out.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo

Excellent coverage

Very good value compared with travel agents quote, and coverage covers everything.
Needed to chat online with a few questions, that was easy and my questions were answered promptly and helpful.
This is the third time I have used Tick travel insurance, no problems.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea) and North America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo

Holiday cover Norfolk Island

Easy to apply online as it offered a choice of over a dozen Insurance Companies.
First time used this company.
The hire car excess waiver was the main reason for choosing Tick. Price very competitive.

DestinationAustralia
Claim MadeNo

Great prices

Easy to apply for policy on line. Good prices always. I would like it if Tick offered annual policies. I have taken out 3 policies so far.and plan on using them again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Child and Senior
DestinationAustralia and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo

Best price when doing comparison

This was the best price when doing research and comparison. I must admit, I’m fairly examine about researching every purchase to ensure I get the best deal and best price. The only reason why I left out a star is that ‘natural disasters’ that were unknown were not included in the initial price comparison. I take away a star as I travel often and was actually stuck in Bali during the volcanos but had luckily purchase insurance far before the volcano was known about so it was covered (through a diff insurance company)- but I did not have to pick this as an ‘additional extra’ at that time like I had to this time with tick insurance. Things like floods, earthquakes, volcanos should be covered as one of the only reasons I purchase insurance when I travel to countries covered by the medical reciprocal agreement.

Value for Money
Insurance Cover For:Adult and Child
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeNo

Seniors - Use Tic and relax

Used Tic for first time on friends recommendations, Needed medical help while we were on a cruise, made claim, claim paid what more do you need?
I will carry on TICking.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateJune 2019
Claim ApprovedYes

My overall claim experience with Tick was excellent

* competitive pricing quoted and good value for money and easy to set-up.
* Claim payment accepted without dispute from either party but payment could have been quicker due to
one category payment being deposited into my account with the incorrect amount. This incorrect payment took many emails and calls to Tick to resolve over a period of 3 weeks. However, the overall experience with my claim was good and I delt with Charming Custodio as my single point of contact.

DestinationAustralia
Claim MadeYes
Type of ClaimMedical and Travel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateJuly 2019
Claim ApprovedYes

Ve.ry Happy with cover. Competitive price

Easy to set up. Good response and very competitive. Online product excellent. Have used TICK a couple of times now and have been very satisfied with the coverage. Would highly recommend Tick to Relatives and Friends

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationNew Zealand and North America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo

The proof of the pudding is in the eating

The selection of a policy was straight forward. However, whether the values offered for the various component of the cover is adequate is what is unknown. When comparing other travel insurance policies basically they all cover the same items but the amounts offered vary greatly, hence the differences in premiums. The gamble is are the various amounts offered suffice when a claim has to be made. Only experience can tell you that. In my research one thing was very evident, ensure that medical and hospital cover is unlimited. Hopefully we won't need to make a claim. When it comes to making a claim that is when one finds out how good any insurance provider is.

Insurance Cover For:Senior
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo

pleased

We always buy Tick insurance when going overseas. It is easy to set up. Thankfully we have not made any claims, but reading other reviews, people who have are generally happy with it

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo

Peace of mind at great price

This is 5th time I've used tick, great price, never made a claim hope I never need to. But have paid way more for same cover I ended up not using eithet

Value for Money
Transparency
Insurance Cover For:Adult and Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo

Wouldn't, shouldn't leave home without it!

It's really easy to sign up and get a quote. We've used Tick a number of times now and continue to keep coming back. We lodge a couple claims for small minor things and never have ;a issue claiming - easy and service is great.
This policy is good value and includes all that is needed when travelling. I certainly recommend Tick

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateJune 2019
Claim ApprovedYes

Covered all our requirements and competitve price

Both easy and quick to set up and consider it is a good value for the price which was competitive to similar insurance offers. This our first time with Tick Travel Insurance.

Value for Money
Insurance Cover For:Adult and Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo

The worst company I have ever dealt with.

The worst company I have ever dealt with. operators. Defraud honest people out of claims with loop holes. Why when as an Australian citizen I have purchased cover and suffer a bereavement of your father, Why does it matter where he lives? Does he not count because he does not live in Australia. Is it not considered important because he does not live in Australia??? Do you think it causes me less distress because he doesn't I've in Australia ???? Please ensure you respond to this posy.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Nicola, I'm very sorry for your loss. I'm also sorry your claim wasn't accepted, and I will be sure to pass on your feedback about coverage for Australian residents or those currently in the country. Kind regards, Anna

Price is cheap when you buy it, but they might reject your claim without even explaining anything

Tick travel insurance has the best prices, however the claim process is very poor. Their claim portal doesn't look professional, the link is not even secured. I submitted a claim and never heard back from them and suddenly when I check the status, it's rejected. There was no explanation or anything, no follow up.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateAugust 2019
Claim ApprovedNo
1 comment
Hi Andrias, I'm sorry your claim didn't have the outcome you had hoped for. Regarding being informed of your claim result and next steps, I have sent you a message which, among other things, gives directions on having your claim re-assessed by a independent internal dispute team. Thanks, Anna

Dodgy travel insurance ,stay away.

Stolen phone overseas, left country next day, rejected as no police report even though we supplied documents from hotel and telstra confirming stolen phone. Took seven weeks and worse travel insurance to deal with.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 months
Claim DateJune 2019
Claim ApprovedNo
1 comment
Hi Geoff, I'm sorry your claim didn't have the outcome you'd wanted, and I would recommend you get your case reviewed by emailing complaints@tickinsurance.com.au. I hope this helps. Thanks, Anna

Page 1 of 61

Questions & Answers

Are you Tick and Insure and Go the same company?
1 answer
Hi Peppa. Tick travel insurance and Insure and go are different companies. MS B

We have used Tick several times ,no claims ,no problems. This time we are a few days in Bali (PACIFIC ) then on a guided snorkelling trip to Raja Ampat (INDONESIA) So !!! Are we covered in BOTH areas, are w covered snorkelling ( we are 71 & 72 y/o )
3 answers
So I was emailed saying you have ‘asked a question’ and for me to response with an answer. Don’t see a question here... unsure why you ‘rated’ your insurance against my post? If the volcano goes in Bali right now and your stuck, you 100% absolutely will not be covered FYI.You will be covered for things like medical coverage - but not the most important things such as accomodation, new flights, extra meals etc.Hi Kel, Tick policies include cover for snorkelling and scuba diving. We also provide cover for Natural Disasters that are unknown at the time of purchase, you simply need to add Natural Disasters Cover in the last step of the purchase journey.

I have had 2 previous travel insurance policies with tick. No claims .Want to go to Thailand in Nov. whT can I expect to pay.I am 80 years. Regards Catherine Bruce
1 answer
Hi Catherine, thanks for reaching out. Unfortunately, I'm not qualified to give you price estimate, but if you visit our website you can get a quote in a few minutes. The online quote system will give you an exact price for your policy, and you are able to enter any pre-existing medical conditions online too. If you need any help with this, just let me know. I hope this helps. Thanks, Anna

Details

Tick Travel Insurance - International BasicTick Travel Insurance - International BudgetTick Travel Insurance - International StandardTick Travel Insurance - International TopTick Travel Insurance - Domestic BasicTick Travel Insurance - Domestic StandardTick Travel Insurance - Domestic Top
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Email Address info@tickinsurance.com.auinfo@tickinsurance.com.auinfo@tickinsurance.com.auinfo@tickinsurance.com.auinfo@tickinsurance.com.auinfo@tickinsurance.com.auinfo@tickinsurance.com.au
24-Hour Phone Contact YesYesYesYesYesYesYes
Online Live Chat YesYesYesYesYesYesYes
UnderwriterMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui Sumitomo
Maximum Age Covered 100 years old100 years old100 years old100 years old100 years old100 years old100 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedUnlimitedNot CoveredNot CoveredNot Covered
Accidental DeathNot IncludedNot Included$10,000$25,000Not Included$15,000$15,000
Emergency Dental$500$500$500$500Not IncludedNot IncludedNot Included
Pregnancy (max weeks) 32 weeks32 weeks32 weeks32 weeks32 weeks32 weeks32 weeks
Resumption of Journey Not IncludedNot IncludedNot Included$3,000Not IncludedNot Included$3,000
Hospital Cash AllowanceNot IncludedNot Included$75 per day, up to $1,500$75 per day, up to $3,000Not IncludedNot IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedUnlimitedNot CoveredNot CoveredNot Covered
Loss of IncomeNot IncludedNot Included$5,200$10,400Not IncludedNot IncludedNot Included
Permanent DisabilityNot IncludedNot Included$10,000$25,000Not Included$15,000$15,000
Luggage & Personal Effects
Theft of Cash Not IncludedNot Included$300$300Not Included$250$300
Delayed Luggage Not IncludedNot Included$300$400Not Included$250$400
Credit Card FraudNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot Included
Travel Documents / Passport Not IncludedNot Included$2,000$4,000Not IncludedNot IncludedNot Included
Maximum Single Item Limit $500 (Any Item)$1,000 (Laptops, Cameras or Mobile Phones)$2,000 (Laptops, Mobile Phones or Cameras)$3,000 (Laptops, Mobile Phones or Cameras)$500 (Any Items)$2,000 (Laptops, Mobile Phones or Cameras)$3,000 (Laptops, Mobile Phones or Cameras)
Luggage & Personal Effects $2,000$2,500$4,000$7,500$2,000$3,000$7,500
Ancillary
Personal Liability $1,000,000.00$1,000,000.00$1,500,000.00$3,000,000.00$1,000,000.00$1,500,000.00$1,500,000.00
Rental Vehicle Excess Not IncludedNot Included$2,000$4,000Not Included$2,000$4,000
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care Not IncludedNot IncludedNot Included$600Not IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncludedNot IncludedNot IncludedNot Included
CruiseIncludedIncludedIncludedIncludedNot IncludedNot IncludedNot Included
Adventure IncludedIncludedIncludedIncludedNot IncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional Extra

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.