2,817 reviews
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- 1-2 weeks (37)
- 2-4 weeks (64)
- 1-2 months (93)
- 3+ months (54)
Reviews
Simple, easy and good value for money
Have used Tick Travel Insurance a couple of time now. The process is simple to arrange a quote, including adding in preexisting conditions. Fortunately, I haven't had to make a claim as yet however, so cannot comment on the process from here. Show detailsValue for money and peace of mind
Excellent value and so easy to set up, A few clicks and it was all done, gets my Tick of approval. Show details · 1Never Again, Policy effectively Worthless
Bought policy and have used them some 7 times but never made a claim. Unfortunately, my trip was cancelled due to lack of numbers and consequently made a claim for my airfares and hotel accomodation. My travel provider gave me my deposit back and Singapore airlines refunded all taxes and admin .charges. I made a claim on the policy and provided all the necessary documentation. Told it would take 2/5 days.Then the fun started and I spelt a rat, no response, so I stared to chase things up ,but was fed information was going to assessor, then la... Read moreter management . I kept querying and no immediate answer. After feeling frustrated I sent off another polite and accomodating email asking ( 14 March 24) for a time line or asking if my documentation was sufficient or lacking. This afternoon , 15 March 2024, I received an email with an attachment dated "26th February 2024' rejecting my claim under certain provisions of the PDS. Simply you need to be either dead, accident, family death....... before any payment. It does provide for cancellation even though the Web sign up provides the appearance of cover. The lack of professionalism and business practice with regards to timing , what was the hold up, I made many enquires but you left me like a cat sitting on a hot tin roof. Never again with Tick Travel Insurance and as we all know with car and household insurance the fighting one has to do is endless to make a claim. After many months/years many unfortunates never have a satisfactory resolution. I have learnt my lesson but I hope my experience will educate others of Tick Travel Insurance.
Tick for WV
Tick travel insurance was quick and easy and also cheap. Let’s hope that if I have a claim to make is will be just as quick and honest, but I hope that I want have any claim to make. Show details · 1Never Again
I would like to make travellers aware to stay CLEAR fromTick insurance as im not sure how they have so many positive reviews as that was the reason i purchased this for my partner .It's been 7 months since a claim have been lodged and then to be rejected .
This claim was due to my partner sons sudden passing whilst my partner was overseas for her to return asap .
The claim the she lodged was under Tick insurance Cutting The Trip Short .
I do need to say the claim officer that emails went to was very responsive can't complain there and had emp... Read moreathy towards what my partner was going through . Tick insurance always gave a positive vibe through this 7 month email process until they found a loop hole and rejected the claim and not really sure why . This claim was only a 1 way early airfare claim no accommodation no vehicle hire etc just a airfare worth nothing to Tick but alot to my partner with ongoing funeral costs . So that's why I recommend not to take insurance after reading glossy reviews best on recommendation through someone you know . I will make sure not to recommend Tick to anyone .And finally I'd like to say that other relatives had no problems claiming through their insurances with the same claim .
Easy to navigate
We have used Tick Insurance several times now, easy to use, cannot comment on further service as we have never made a claim. Show details · 1Avoid!!
Avoid at all costs!! Worst customer service ever. Had an issue and wrote to them three times and all emails/correspondence was ignored. Just as well it wasn't an emergency or else I would have been in a bind. They simply don't care and did not apologise for the poor customer service. I will never use them again. Show detailsWorst travel insurance
Tick Travel Insurance is useless. My flight was delayed then cancelled due to mechanical issues. But the insurance didn't cover the expenses during the delay period because mechanical issues is not covered.I wasted $120 this time. But I save thousand of dollars in my future travel.
Strong recommend don't waste your money on Tick Travel Insurance. Show details
Hi Justin, I am sorry to hear about your experience. We value your feedback and have escalated it internally for review.... Read more
If you're not satisfied with the outcome of your claim, don't hesitate to get in touch with our complaints team by emailing complaints@tickinsurance.com.au and the team will look into your case. Regards, RobertVery Happy
We have used Tick Travel Insurance for all our travel over a number of years and are extremely happy with it. In the many trips we have taken, and compared, Tick has always been competatively priced, very simple to see exactly what we are buying with nothing hidden. We have also had an occasion to make a claim and again Tick delivered with simple claim system with a minimum of fuss. We have recomended Tick to all our friends as well. Show detailsBest travel insurance
Simply in terms of just a few regions of cover especially if one travel a few countries.premium is very reasonable and claims was straight forward & fast.
Highly recommended. Show details
2024 trips
We were looking for 2 policies for seperate trips this year and Tick made it easy to find what we are after. We have used Tick on a couple of occasions now and find the website so easy to navigate. Show detailsLast minute insurance
Easy to follow and very reasonable. Will definitely use again. Show details · 1International Travel Insurance
Easy web site to navigate and competitive cost with good benefits. Show detailsHoliday
Good price haven't travelled yet but it was easy to setup Show detailsTravel insurance claim
Tick Insurance were so efficient and quick to resolve my claim; I was very impressed. Their customer service was exemplary. It was a stressful time for me, as while I was overseas my husband had a heart attack and I had to cut my trip short. I was refunded in full all parts of my trip that I was not able to use. Thank you specifically to Cara who looked after my claim - she was so friendly, pleasant and easy to communicate with. I will absolutely be using Tick travel insurance on my next trip. Show detailsQuestions & Answers
We are travelling to Canada (and a day or two in the states for day trips) and I have one son with Asplenia and one son who is neutropenic. Both of them have a fever protocol of 38C meaning they need to be seen in emergency for blood work and be put on iv antibiotics if necessary until blood work is clear. Does your policy cover this?
Hi Kimberly, Thank you for your question. To determine your eligibility, please consider either the Top or Standard levels of coverage. Next, you will need to complete the medical screening process un... Read more
der the 'Pre Existing Medical Condition' section to declare any pre-existing conditions. It's important to declare all pre-existing medical conditions. Once declared, the system will assess if we can provide cover and if there's any additional medical premium required. If we're unable to provide cover, the system will notify you accordingly. Once this process is completed, the system will provide you with an indication of coverage. If you have any other questions, please don't hesitate to reach out. Kind regards, RobertHi, I'm heading to Japan for a ski trip and I have searched through numerous insurance companies. Tick Travel Insurance appears to be substantially cheaper than most companies and I am curious as to why that is the case?
Hi Mauve, Thank you for your question.
At Tick Travel Insurance, we offer a range of coverage options that are suited to specific needs, such as the Winter Sports cover that you are inquiring about.... Read more
Yes it does seem incredibly cheap. So how did they get the Canstar rating. In all our travel I have only had to make one claim. It took 8 months to settle so I am not sure they are so different. It is extremely difficult once you get home especially if you don't have all the required documentation even thoughyou think you do. . In our case they question the hire company's excessive charge to us. They were right to do so. They were made to produce receipts and they were profiting from it.I also question the excess per person per event. That doesn't seem legal via consumer law in Australia. It certainly does make one think.
Details
About Tick Travel Insurance
Tick Travel Insurance is a travel insurance provider that offers the following:
- Domestic travel insurance
- Single-trip travel insurance
The maximum trip length will depend on the level of cover you choose, your age, and your destination. The standard excess on Tick insurance policies is $200 per person, per event. You can have this waived for a premium.
Tick Travel Insurance is owned by Europ Assistance.
Points of praise:
- Most reviewers found that Tick Travel Insurance offered competitive pricing, with many customers saying that it was good value, particularly for those with pre-existing medical conditions.
- They also found that their policy was easy to set up, with a user-friendly online form.
Category | Travel Insurance | Travel Insurance | Travel Insurance | Travel Insurance |
---|---|---|---|---|
Underwriter | Mitsui Sumitomo | Mitsui Sumitomo | Mitsui Sumitomo | Mitsui Sumitomo |
Maximum Age Covered | 100 years old | 100 years old | 69 years old | 79 years old |
Medical Coverage | ||||
Overseas Emergency Assistance | Unlimited | Unlimited | Unlimited | Unlimited |
Accidental Death | $10,000 | $25,000 | Not Included | Not Included |
Emergency Dental | 500 | 500 | 500 | 500 |
Pregnancy (max weeks) | 32 weeks | 32 weeks | 32 weeks | 32 weeks |
Resumption of Journey | Not Included | 3,000 | Not Included | Not Included |
Hospital Cash Allowance | $75 per day, up to $1,500 | $75 per day, up to $3,000 | Not Included | Not Included |
Overseas Emergency Medical & Hospital Expenses | Unlimited | Unlimited | Unlimited | Unlimited |
Loss of Income | $5,200 | $10,400 | Not Included | Not Included |
Permanent Disability | $10,000 | $25,000 | Not Included | Not Included |
Luggage & Personal Effects | ||||
Theft of Cash | $300 | $300 | Not Included | Not Included |
Delayed Luggage | $300 | $400 | Not Included | Not Included |
Credit Card Fraud | Not Included | Not Included | Not Included | Not Included |
Travel Documents / Passport | $2,000 | $4,000 | Not Included | Not Included |
Maximum Single Item Limit | $2,000 (Laptops, Mobile Phones or Cameras) | $3,000 (Laptops, Mobile Phones or Cameras) | $500 (Any Item) | $1,000 (Laptops, Cameras or Mobile Phones) |
Luggage & Personal Effects | $4,000 | $7,500 | $2,000 | $2,500 |
Ancillary | ||||
Personal Liability | $1,500,000 | $3,000,000 | $1,000,000 | $1,000,000 |
Rental Vehicle Excess | $2,000 | $4,000 | Not Included | Not Included |
Domestic Pet Care | Not Included | $600 | Not Included | Not Included |
Special Activities Packages | ||||
Golf | Included | Included | Included | Included |
Cruise | Not Included | Not Included | Not Included | Not Included |
Adventure | Not Included | Not Included | Not Included | Not Included |
Snow / Ski | Included | Included | Included | Included |
Contact info for Tick Travel Insurance
- ABN: 71140219594
Extra Information
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Hi Lisa, I am sorry to hear about your experience. Could you please send me a private message with your policy/claim number so I can look into this... Read more
? Regards, Robert