Tick Travel Insurance

Have been using Tick for every trip I do. I can't fault them in any way. Found that they always have a very competitive price. Recommended Tick insurance to all. Show details

Whilst the wrong name was on the policy it was quickly resolved and the correct policy was forwarded to me. Easy to determine exactly which was required . Show details

well priced and covers our requirements for this trip and will contact you for future travel Show details

Great insurance company to deal with and fantastic prices compared to other Insurance Companies. Highly recommended Show details ·  1

I take out basic insurance every Bali trip. I have not had to use it yet but its worthwhile to have with each trip. I'm covered for medical, hospital and repatriation. Show details

My wife, myself and our travelling family really appreciated not only the website usability but the personal input of Tick staff in organising our suitable current travel insurance. Without the personal staff help, we may have purchased the wrong product. Show details

Easy site to navigate, policy rates are competitive and inclusions are generous. Found them to have the most comprehensive and competitive rates on the market. Will use again for sure Show details

Claims handling fell well short of the standards set by the General Insurance Code, resulting in significant financial loss My experience, in simple terms: I was told to cancel → I relied on that advice → coverage had not been finally determined → the travel deadline passed → the claim was denied in writing 11 days after the travel deadline → I… Read more

suffered financial loss → I asked EAA to explain the handling against the Code → EAA declined to provide a further substantive response.

The General Insurance Code of Practice 2020 states at paragraph 21: “We, our Distributors and our Service Suppliers will be honest, efficient, fair, transparent and timely in our dealings with you.”

My experience raises serious concerns about how that standard was applied to my claim. On 10 November 2025, I was advised by TICK to cancel my future travel arrangements, obtain the resulting cancellation costs and lodge a claim. I relied upon and acted on that advice. I provided EAA with additional information as requested on 21 November 2025. I then had to contact EAA myself on 26 November 2025 to find out what was happening. I was verbally advised that there was no applicable policy covering the journey, and I requested urgent supervisor escalation. I followed this with a written escalation request on 27 November 2025, but no supervisor contacted me in response to that urgent escalation.

Despite EAA knowing of the 6 December 2025 travel date, I did not receive a definitive written outcome before that deadline. The claim was subsequently denied in writing on 17 December 2025. My complaint is therefore not simply that my claim was declined. It concerns the advice I was given, what happened to my claim afterwards, the lack of communication, my escalation requests, the delay in providing a definitive written position and the financial consequences.

EAA has itself acknowledged that aspects of the communication and handling did not reflect the level of care, responsiveness and empathy it seeks to provide, and that the definitive written outcome could have been communicated sooner.

I subsequently set out the chronology in detail, identified the specific provisions of the Code I considered potentially engaged, and asked EAA to explain how its handling was consistent with those obligations.

EAA has now declined to provide a further substantive response, stating that these matters formed part of the AFCA process. EAA and AFCA have treated the matter primarily as a “policy coverage” issue, rather than addressing the claims-handling concerns I raised.

I find it deeply concerning that a customer can identify specific concerns about the handling of a claim against the industry's own stated standards, provide the insurer with an opportunity to respond, and still be left without a substantive answer.

The financial loss I say resulted from this sequence is almost $6,000.

I also find it particularly concerning that a process of this kind can leave a customer, particularly someone already dealing with significant circumstances and financial consequences, feeling that the only remaining option is to pursue the matter through the courts simply to have the issues properly addressed.

Absolute trash of a policy. Firstly, a big thank you to Heidi and Colin who really tried to help me while I'm overseas with connection issues. However I purchased travel insurance with the belief that I would be helped should an emergency come up. Well it did, and I wasn't. Upon the sudden death of a family member, I've called them over 13 times… Read more

today. I've been directed to the online portal, which won't accept my policy number. I've been told they can't send me a link as it could take 24hours to send. The apparently 'reverse charge' phone number draining $$$ of credit as I keep having to top up and me getting hung up on as I wait for 50mins being transferred between departments. After hours of trying to get help I'm told that they generally need over 48hours to review claims (as I'm not in immediate danger) and so they can't get me home any sooner. What is the point of buying this travel insurance? Did the CANSTAR award come from people who never had to claim?

Easy to take out the insurance. Unfortunately we had to cut our 6 week trip short (after 15 days of being away) and come back for our daughter who broke both legs and was wheelchair bound. As soon as we found out we called Tick insurance and the customer service person told us to go ahead and pay for our flights home and we would get reimbursed… Read more

upon arrival in Australia. We had not booked anything ahead for the rest of the 4 weeks so the claim was pretty straight forward. Train fares to the nearest capital city and then air fares from Europe to Sydney. Claim was put thru asap and accepted and a claim manager assigned to me. The claim manager ask me to provide the same documents I had provided with the initial claim. I provided them again. Then radio silence. Upon following up I was assigned another claims manager who asked me to provide the same documents again. I did this further 3 times with new claims managers. It took a few stern emails and a lawyer's opinion to get them to honour the claim. Overall it took over 3 months to get our money back. Meanwhile i was paying interest on the extra amount i had to put on the credit card to get back home asap.

Tick covers everything I need at an affordable price. The website was easy to navigate and the coverage amounts were definitely above average value for money. This is the second time I've chosen Tick for my overseas travel insurance, and it will be my first choice every time too!! Show details

My brother recommended me Tick travel insurance 4 years ago, I have continued to use Tick travel insurance for both me and my wife, numerous times while travelling abroad, Highly recommended Peter Show details

As far as ease of purchasing goes, value and included options seems to be excellent. The only way we will know completely how good this is, is if we ever need to claim. Show details

Pretty happy with the policy I chose was easy to sort and set up would be happy to stay with tick all the time especially if they offered a discount as that is usually how I choose my travel insurance Show details

I originally chose the wrong insurance but after speaking to someone on the phone, who was incredibly helpful managed to swap or over to the correct service. Love this company, had many dealings with them and all positive, even when my mum fell in Sri Lanka and shattered her leg, they airlifted her home and were great to deal with then. Won't go any where else fir travel insurance. Show details

The online purchase of this product was quick and easy. I'm a regular traveler and know what I want, Trusted brand, good review, reasonable and competitive pricing, and easy to navigate online product offers Show details

I would never travel without insuring myself with Tick. Unfortunately I had to use my Tick insurance on a previous holiday. I had a life-changing disaster on snow (resulting in permanent disability) and Tick was there for me every step of the way home, from heli-rescue (I insured myself for on-piste snow sports) to surgery and hospitalisation, and… Read more

upgrade of flights home. I am now on my first trip overseas and have taken out the appropriate level of insurance for my activities. I completely recommend, and will always remain loyal to Tick. Proven performance.

The site is very easy to negotiate, plans are very clear so it’s easy to work out which is the plan that suits us the best, the cost is very reasonable especially in comparison to other companies, the questions for the health assessments (we have health issues) were very clear and straight forward. The process was so quick too. This is the second… Read more

time we’ve used Tick because they’re so efficient and claiming was very easy and fast the first time we used them when we had a medical issue. I highly recommend them.