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Tick Travel Insurance

Tick Travel Insurance

4.0 from 926 reviews

Fantastic company very helpful and quick with my recent claim thank you

Excellent value, in particular for cruising, and including pre existing medical.
Lodged a claim, from acceptance paid the same day
This is about 5 times with Tick and previously have used insureand go

Value for Money
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes

insurance for young at heart

At 86 years of age it is very difficult to obtain reasonable travel insurance. Tick offered insurance for what I wanted covered. and not over the top cost. I will use them again

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo

Great price for elderly

This is 3rd year bought insurance for my mum. Price is cheap and good value. Never lodged claim. Very good deal for elderly with pre_exist condition. Happy with it so far.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo

Exceptional Value

The policy I chose seemed to be exceptional value for the cover I required for a single trip to Asia with my wife. This must be the third time I have taken out Tick insurance. I have not had reason to make a claim but the online experience of purchasing cover has been easy to follow.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo

Way and perfect

This was so easy to do online and had the right options I could choose from.
I choose the standard option for my travel to Thailand. The value of what was offered was great . Right bang for my buck.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo

Easy to apply

Went on CHOICE recommendations for people of older age; with pre-existing medical conditions; and wanting good value. Checked a couple of others to verify, then went ahead. No problems with application. Hope we don't have to make a claim but, if we do, will review this review.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationAsia
Claim MadeNo

First time.

Selected the cover I felt best fit for my family. Seems good value, the real test is making a claim - hope I don't have to!
I will update if I ever have to claim, and give feedback

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAustralia/Oceania
Claim MadeNo

Every person needs cover if going overseas

Have used Tick a couple of times because mainly of their good price and value will have to wait and see if I ever have a claim hope I dont.

Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo

Easy to take out cover

Very easy to get a policy ,the price was competitive and the cover looks good. Will just have to wait and see if anything happens warranting a claim. Hopefully not!

Value for Money
Customer Service
Insurance TypeSingle Trip
Claim MadeNo

Do not get insurance with Tick!!!

The most disorganised, unhelpful insurance company I have EVER travelled with. I will NEVER be using Tick again. It took them over the 30 day limit to respond in final to all my emails about my claim because the website wasn't working for me to make an online claim.. After finally getting back to me after so much to-ing and fro-ing they told me my claim was unsuccessful which is ridiculous as I paid for insurance that was supposed to cover exactly what happened to me, yet they were literally no help at all.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateFebruary 2019
Claim ApprovedNo
1 comment
Hi Ana, I'm sorry you had such a frustrating experience claiming online, and we are currently taking steps to improve our online claims process to make it easier to use and more robust. In terms of your long wait for a response, I will definitely raise this with the relevant people, as 30 days is unusually long for us. With regards to the outcome of your claim, unfortunately I can't discuss the details of your claim on this public forum due to privacy reasons, but if you feel your claim was handled unfairly, you can email complaints@tickinsurance.com.au to lodge a formal complaint and request a review of your case. Thanks, Anna

Travel insurance without pain

As 2 seniors with pre existing health conditions it was difficult to find cover at a reasonable price. This was it, but as they say your never sure about insurance until you need to use it so time will tell

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationAsia
Claim MadeNo

Price is good

Easy to get quote. Responded to two enquiries within two days and happy with their response. PDS was reasonably conclusive and the two Enquiries I made were addressed appropriately. Yet to claim but fingers crossed.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationEurope
Claim MadeNo

The pay without complaint

I feel the policy is good value. When you make a claim they are very concerned about your medical condition but they don't always read your email correctly. I have made 2 claims and they have not argued about either. I just took out another policy for my next vacation. Yes I would recommend them

Value for Money
Insurance Cover For:Adult
DestinationAustralia/Oceania
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks

Seems ok just as good as expensive ones

Hope they stand to their word if I ever need to claim, easy to read and if ok will be using them for next few years on our travels over USA and Europe

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Claim MadeNo

Best priced for us

Have used about 16 times and was the best value each time,haven't lodged a claim but we all need travel insurance,we have shopped around numerous times but still revert back to tick

Value for Money
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo

Well priced travel insurance

First time with Tick my trip was cancelled. I claimed back the cost of the nonrefundable airfares with complimentary insurance from the credit card used to pay for them so Tick refunded my premium. Reason to use them again and again.

Value for Money
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo

Great prices, Excellent staff

Needed a bit of help by phone (need to change your call waiting) absolute shocker, we have tick several times,and have been extremely happy with the service and the price

Value for Money
Customer Service
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim MadeNo

Extremely helpful

Great value for money, first time I have needed travel insurance, took about 25 minutes from the time I rang the number. I’d recommend Tick insurance to my family and friends

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAustralia/Oceania
Claim MadeNo

travel insurance

reasonable price , good products , great services , easy understand , quicks, so i like your travel insurance company anyway . i hope will do more business with your company again and then i will tell my family and friends about your great company.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo

Best prices around

My partner is older than me but in great health. Other insurance companies add such a huge amount for older customers. Tick is affordable and easy. We use it every year and will continue. Thanks for not discriminating against your older customers Tick.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo

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Questions & Answers

Hi Anna, is there any specific list of pre-existing medical condition that will be covered or all pre-existing can be covered as long as we declared them? We will be travelling to South East Asia and our son has Angelman Syndrome with epilepsy condition. Thank you.
2 answers
Hi Stefanus, Sorry I cannot answer about your son's specific condition. I suggest a direct question to Tick or any other insurer you may be considering. BrianHi Stefanus, thank you for reaching out. Unfortunately, there isn’t a list of automatically covered conditions. All medical conditions can be declared in our customer journey online or over the phone. You will automatically get an answer if your conditions are covered and if there are any additional premium to cover them. Please note the medical screening process is done in the last step of the purchase journey and no medical certificates are required upfront. I hope this helps, and if you need anything else just let me know or call us on 1300 401 177 to discuss further. Thanks, Anna

Im having difficult to get on PDF for a copy of my policy, Would you advise me how u get a coy Candy regards jose
1 answer
Hi Jose, thank you for your message. You can request a printed copy by emailing your policy number to our team to info@tickinsurance.com.au Regards, Anna

Just wondering if there is any excess, apart from the stated policy excess for elderly travellers. A lot of insurers have an extra $3000 excess for over 80's?
2 answers
No i looked into a lot of travel insurance and Tick seemed to have just the normal excessHi Heather, thanks for asking, and thanks for helping out Maureen. I'm happy to report that Maureen is right, we don't charge an extra excess for elderly travellers. Should you make a claim for an event, you will just have the standard excess, applied per claim section, per person. There is an exception here - if you are taking part in certain sports or leisure activities e.g. mountain biking, playing amateur rugby, or taking part in martial arts, you would pay a higher excess - the higher excesses here range from $250-$500. But this is dependent on the activity, not your age. Hope this helps. Thanks, Anna

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