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Tick Travel Insurance

Tick Travel Insurance

4.0 from 923 reviews

Way and perfect

This was so easy to do online and had the right options I could choose from.
I choose the standard option for my travel to Thailand. The value of what was offered was great . Right bang for my buck.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo

Easy to apply

Went on CHOICE recommendations for people of older age; with pre-existing medical conditions; and wanting good value. Checked a couple of others to verify, then went ahead. No problems with application. Hope we don't have to make a claim but, if we do, will review this review.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationAsia
Claim MadeNo

First time.

Selected the cover I felt best fit for my family. Seems good value, the real test is making a claim - hope I don't have to!
I will update if I ever have to claim, and give feedback

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAustralia/Oceania
Claim MadeNo

Every person needs cover if going overseas

Have used Tick a couple of times because mainly of their good price and value will have to wait and see if I ever have a claim hope I dont.

Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo

Easy to take out cover

Very easy to get a policy ,the price was competitive and the cover looks good. Will just have to wait and see if anything happens warranting a claim. Hopefully not!

Value for Money
Customer Service
Insurance TypeSingle Trip
Claim MadeNo

Do not get insurance with Tick!!!

The most disorganised, unhelpful insurance company I have EVER travelled with. I will NEVER be using Tick again. It took them over the 30 day limit to respond in final to all my emails about my claim because the website wasn't working for me to make an online claim.. After finally getting back to me after so much to-ing and fro-ing they told me my claim was unsuccessful which is ridiculous as I paid for insurance that was supposed to cover exactly what happened to me, yet they were literally no help at all.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateFebruary 2019
Claim ApprovedNo
1 comment
Hi Ana, I'm sorry you had such a frustrating experience claiming online, and we are currently taking steps to improve our online claims process to make it easier to use and more robust. In terms of your long wait for a response, I will definitely raise this with the relevant people, as 30 days is unusually long for us. With regards to the outcome of your claim, unfortunately I can't discuss the details of your claim on this public forum due to privacy reasons, but if you feel your claim was handled unfairly, you can email complaints@tickinsurance.com.au to lodge a formal complaint and request a review of your case. Thanks, Anna

Travel insurance without pain

As 2 seniors with pre existing health conditions it was difficult to find cover at a reasonable price. This was it, but as they say your never sure about insurance until you need to use it so time will tell

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationAsia
Claim MadeNo

Price is good

Easy to get quote. Responded to two enquiries within two days and happy with their response. PDS was reasonably conclusive and the two Enquiries I made were addressed appropriately. Yet to claim but fingers crossed.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationEurope
Claim MadeNo

The pay without complaint

I feel the policy is good value. When you make a claim they are very concerned about your medical condition but they don't always read your email correctly. I have made 2 claims and they have not argued about either. I just took out another policy for my next vacation. Yes I would recommend them

Value for Money
Insurance Cover For:Adult
DestinationAustralia/Oceania
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks

Seems ok just as good as expensive ones

Hope they stand to their word if I ever need to claim, easy to read and if ok will be using them for next few years on our travels over USA and Europe

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Claim MadeNo

Best priced for us

Have used about 16 times and was the best value each time,haven't lodged a claim but we all need travel insurance,we have shopped around numerous times but still revert back to tick

Value for Money
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo

Well priced travel insurance

First time with Tick my trip was cancelled. I claimed back the cost of the nonrefundable airfares with complimentary insurance from the credit card used to pay for them so Tick refunded my premium. Reason to use them again and again.

Value for Money
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo

Great prices, Excellent staff

Needed a bit of help by phone (need to change your call waiting) absolute shocker, we have tick several times,and have been extremely happy with the service and the price

Value for Money
Customer Service
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim MadeNo

Extremely helpful

Great value for money, first time I have needed travel insurance, took about 25 minutes from the time I rang the number. I’d recommend Tick insurance to my family and friends

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAustralia/Oceania
Claim MadeNo

travel insurance

reasonable price , good products , great services , easy understand , quicks, so i like your travel insurance company anyway . i hope will do more business with your company again and then i will tell my family and friends about your great company.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo

Best prices around

My partner is older than me but in great health. Other insurance companies add such a huge amount for older customers. Tick is affordable and easy. We use it every year and will continue. Thanks for not discriminating against your older customers Tick.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo

Good Value

Have used this company a number of times and found Tick to be very competitive with other insurances. Have not had to claim as yet.Would happily recommend them to friends.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationAsia and Europe
Insurance TypeSingle Trip
Claim MadeNo

Just what we needed!

Policy was easy to organise, and we thought it very good value for what it covers. It was so easy to apply online and the application went in straight away.I have pre-existing medical problems and the information made it easy to complete.

Value for Money
Insurance Cover For:Senior
Claim MadeYes
Type of ClaimOther
Claim DateFebruary 2019
Claim ApprovedNo

Easy and instant medical declarations.

We have used Tick insuarance three years in a row, every time we travel this is our go to company. I have a medical condition that requires a declaration to be made and Tick offer a very quick and easy process to do this and get cover. I just wish they offered multi trip annual cover!

Insurance Cover For:Senior
DestinationNorth America
Claim MadeNo

Review as requested!!!

Long and involved process about obtaining insurance for the first time.. Time will tell if it is repeated next year when we travel OS again as in the case of other insurance companies
Please have your programme which requests info from customers designed by a Software engineer rather than a directly written by a programmer - they ARE NOT software engineers as much as they think they are on a par!!!

Claim MadeNo

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Questions & Answers

Im having difficult to get on PDF for a copy of my policy, Would you advise me how u get a coy Candy regards jose
1 answer
Hi Jose, thank you for your message. You can request a printed copy by emailing your policy number to our team to info@tickinsurance.com.au Regards, Anna

Just wondering if there is any excess, apart from the stated policy excess for elderly travellers. A lot of insurers have an extra $3000 excess for over 80's?
2 answers
No i looked into a lot of travel insurance and Tick seemed to have just the normal excessHi Heather, thanks for asking, and thanks for helping out Maureen. I'm happy to report that Maureen is right, we don't charge an extra excess for elderly travellers. Should you make a claim for an event, you will just have the standard excess, applied per claim section, per person. There is an exception here - if you are taking part in certain sports or leisure activities e.g. mountain biking, playing amateur rugby, or taking part in martial arts, you would pay a higher excess - the higher excesses here range from $250-$500. But this is dependent on the activity, not your age. Hope this helps. Thanks, Anna

If we take out top cover for our cruise around Asia, does this cover us if we needed to be taken off of the ship by helicopter to a hospital?
3 answers
Hi Nannankat, thanks for getting in touch. Yes, we would cover the cost of a helicopter to bring you to hospital and any other repatriation expenses, if it was medically necessary and a reasonable requirement in the situation. All our policies cover unlimited overseas medical expenses. If you have any pre-existing medical conditions, please make sure you declare all of them in the last step of the journey to make sure we provide you with the right level of cover. Thanks, AnnaHi Anna, thankyou so much for getting back to me, it is much appreciated xMy pleasure Nannakat, let me know if there's anything else I can help you with. Thanks, Anna

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