3,843 reviews
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Tick insurance is not legit. Don't trust reviews here. They are a total con and they offer no "unlimited"policy. I was st^pid and gullible enough to trust fake reviews here of people who never made a claim. Some maybe offered rewards to write fake positive reviews or maybe employees. When I fell sick abroad, they didn't contact me. I paid money to… Read more
hospital and return ticket and when I returned to Australia, they told me "you did not proof of travel" and I had given them tickets, copies of visas, transit hotel in Singapore and its in public record the Abu Dhabi Air space was closed on 3/03/2026, yet they paid nothing. I got abused and bullied for filling a claim and may have to go to court. Would be good for class action by others who got injured
Very User Friendly – Easy to complete, able to add Disaster Insurance at a small additional cost, very competitive pricing. Documents emailed to you quickly once purchase goes through. Show details
Easy to book online. Not in my account though as it won't recognise my exsisting date of birth not sure why. All good when re- entered in the online portal. Thanks you still a good company to deal with. Show details
Reviews with attachments
Good value for the length of the trip. The information is set out clearly to make the informed choices required. Show details
Easy process to follow to select the plan I needed. No issues with the process at all. Show details
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Great service, value and easy to pick . 3 reasons why you should travel with TICK!! Show details
I did not have to use the insurance as my trip went very smoothly. Signing up was easy. Show details
very easy to use it explains what is available and cost is very good compared to others. I used the compare the market .com Show details
Ive travelled alot and looked through alot of different policies. Ive found tick the best value and very easy to deal with. I will continue using tick for my travel insurance Show details
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Great value for money . I didn’t need to claim but I’m sure if I did Tick would be there . I have booked another 2 trips for 2026 and have booked Tick Travel Insurance for both of these trips. Show details
Quick easy quotes. Good value for money.giving peace of mind. Show details · 1
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I have travelled frequently in recent years, and choose Tick every time. Yes their prices are the best, but also the options they have, with differing levels of coverage to suit my needs. I made a claim once, and it was resolved promptly. Show details · 1
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Easy to use online site and great value for money. Show details · 1
A Lifesaving Experience: Our Unforgettable Journey with Tick Travel Insurance Our recent 10-day family holiday to Thailand was truly wonderful, until the very last day when our 7-year-old son suddenly fell gravely ill. He couldn't keep any water down and was rapidly dehydrating, a terrifying situation for any parent, especially in a foreign… Read more · 1
country. We were immediately advised to get him a blood test and an IV to rehydrate him. The initial costs were massive, but with our son's health as the priority, we proceeded.
The blood test results confirmed our fears: a dangerously high white blood cell count indicated a serious infection requiring immediate hospitalization. Tick Travel Insurance took over from that moment on. An ambulance was arranged to transport us to a hospital three hours away. Our biggest anxiety was that our son would be in a shared, potentially traumatic room. To our immense relief, the hospital room provided was absolutely amazing. It featured a large TV with kids' movies, a comfortable low-level double bed for our son, and an adjoining room for us to sleep in. The toilet and shower room was clean and luxurious. Our son received excellent care and good food throughout his stay.
Tick Travel Insurance handled every single detail seamlessly. They communicated directly with the hospital, ensured all bills were paid, and facilitated a swift discharge once our son was well enough to travel. Beyond the medical expenses, they covered all additional costs incurred: changes to our flights, two nights of extra accommodation, and all our meals. They even arranged our two-hour transfer from the hospital directly to the airport, ensuring a stress-free journey home.
Our flight back to Australia was comfortable, and knowing that every aspect was covered by Tick Travel Insurance brought immense peace of mind. All of this, for a premium of just $170. It was a payment we will happily remember and be grateful for for the rest of our lives. Tick Travel Insurance didn't just provide coverage; they provided unwavering support and ensured our son received the best possible care during a very difficult time. We cannot recommend them highly enough.
Hello fellow Australians, A big warning for your travels. I travelled from Brisbane to Bali with Batik Air, then onward to India. I purchased travel insurance from Tick Travel Insurance. Due to Batik Air delaying my flight from Brisbane by more than 5 hours, I missed my connecting flight from Bali to India. As a result, I had to stay overnight… Read more
in Bali and purchase a new ticket to India with a different airline at my own expense.
I submitted a claim to Tick Travel Insurance for these costs, but they refused the claim, stating that the flight delay did not meet their requirement of a 12-hour delay.
This condition was not clearly highlighted at the time of purchase. The insurance was paid for, and only afterward was a disclosure statement sent with the invoice. Had I known about this 12-hour delay requirement beforehand, I would not have purchased this insurance.
In my view, this is misleading to consumers. Please be very careful and read all the fine print before purchasing travel insurance from Tick Travel.
Latest follow-ups
Have used Tick on several occasions - good value, good inclusions and good service from the company. Would highly recommend to give peace of mind when travelling. Show details
Follow-up · Unfortunately Tic Travel proved to be just another ordinary service provider that used the fine print to cover their asses. When problems with travel arose due to conflict in the Middle East they fell behind the clauses of WAR and INSURRECTION to not cover any problems. Have to wonder if travel insurance provides any protection?
Hi Graham, Thank you for your 5-star… Read more
It was easy to apply for Easy to set up And easy to understand Show details · 1
Follow-up · I haven't used them this year as I'm not travelling overseas
I like Tick. I have used it many times and I have made one claim. I wish I could renew my policy while overseas ... even if there was an extra premium it would be convenient. I like Tick's style of policy ... I am not interested in making minor claims; I really just want cover for major injury/illness. I am happy to self insure for other things. Show details
Follow-up · Experience has been excellent .. I recently was unable to travel due to being hospitalised ... Their response to email questions has been prompt and fair. I could get a partial refund immediately or a 100% credit on purchase of a new policy. I will take the latter. For the moment, we have agreed to defer any action.
Positive reviews
Unfortunately needed to claim due to devastating diagnosis of family member. TICK paid quickly once documents forwarded, unlike my wife's credit card claim, which was tortured and slow. I cannot recommend highly enough Show details
I have used Tick travel insurance several times & find cover offered, price & ease of application excellent.Tick was recommended to me by a friend & I now recommended to others. Show details
needed to change a policy prior to traveling. A tick consultant couldn't have been more helpful. Gave me advice on what was needed to ensure cover was complete then spent a lot of time online re-doing a new policy with changes. Great customer service Show details
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Negative reviews
Injured overseas? No cover back in Australia! I had snow sport injury abroad and made a claim. They needed a lot of evidence which was difficult to obtain in a foreign country. Unfortunately after returning to Australia my injuries were not yet healed/resolved and I have had to see a physio multiple times, a chiro many times, have remedial… Read more
therapy and x-rays back in oz.
To my surprise the PDS specifically says "...not covered for..." .... "Any treatment, medication or any other additional expenses as detailed under section B1 that occur after you return back to Australia."
I guess that's how most insurance companies are but I was surprised. I was covered by insurance when I had my injury but only expenses overseas were covered. If I had known that I would have had seen more medical professionals there.
They did cover the overseas bills, but they were a small amount compared to the other bills.
I was injured by an animal while travelling overseas and contacted Tick Travel Insurance for assistance. Instead of covering the hospital expenses directly, I was told to pay everything myself and submit a claim later for review by their medical team. This left me significantly out of pocket, and honestly, if I hadn’t had enough money available at… Read more
the time, I don’t know what I would have done.
The claims process was also time-consuming, stressful, and exhausting while dealing with an injury. To make matters worse, when I returned home and needed follow-up injections related to the overseas injury, they refused to cover them, saying treatment after returning home was no longer included.
I was injured overseas, and I expected support until I had fully recovered — not to be left handling ongoing medical costs alone. Very disappointing experience and poor customer care. I won’t be using Tick Travel Insurance again.
Hi there, I’m sorry to hear about your… Read more (+3 replies)
I paid for top-tier travel insurance expecting support when it mattered. What I got instead was slow, unhelpful service and zero real assistance. I never ended up using the policy, but when I reached out, it became clear very quickly that this company is not set up to support customers properly. Communication was poor, responses lacked clarity,… Read more
and there was no sense of urgency or accountability.
If you are charging premium pricing, then the experience needs to match. This didn’t come close.
I’ve since requested a refund because there is no value in keeping a policy with a provider I don’t trust to deliver when needed.
I won’t be using this company again and I would not recommend them based on this experience.
Hi Jim, I’m sorry to hear about your… Read more
Recent reviews
We always choose Tick Travel Insurance for our holidays. We have had a Tick policy for the last 4 holidays. They have very competitive rates, give you multiple choices for the type of cover and are good value. Policies are super easy to select and purchase. I don’t compare insurers anymore, I just pick Tick Travel. Show details
I have booked my Insurance with Tick before. I have not made any Claims but I find the website easy to follow and their Prices are very competitive especially for older clients. Show details
I was really impressed how easy it was to adjust my insurance policy. The lady on the phone was super helpful. Also extra point for not needing to wait fowever to talk to a human. Quick and easy Show details
Have used Tick traavel insurance before. This time, had to make a change from my original cover purchased. Tick travel quickly addressed the issues and instructed me on how to make the change.. Thank you. Trip now completed, and did not need to claim on my insurance. Best way to end the trip. Show details
I have used Tick insurance a number of times. They have always been best for price and or inclusions. I have not had to make a claim as yet. (Hopefully I never will). If I had experience of making a claim then TICK could well have received a 5 star review from me. Show details
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Hi Luke, I’m sorry to hear about your… Read more