Southern Cross Travel Insurance

First time that we used, we don’t have any issues with our travel, but I am very impressed with they follow up, we never had received from the other insurance companies Show details ·  1

Bought travel insurance twice with Southern Cross Travel Insurance and this is the Ist time we claimed. My wife was sick and was admitted to hospital for 5 days in Malaysia recently and we also were forced to cancelled our tour to Japan from Malaysia. We contacted the Emergency Team and their respond was quick and helpful . They offer assistance… Read more ·  1

for my wife’s hospital admission and give us some helpful advice. They emailed us few times asking us any other service we need while we are in Malaysia. When we came home we submitted the claim online. The claim was easy and simple, the respond was very quick. We received our full claim within 10 working days as the promised. We are very happy and satisfy with Southern Cross Travel Insurance. We strongly recommend them. Roger & Sook Adelaide, Aus.

The good news. Very competitive pricing. The bad news: Their website is difficult. Mainly due to the fact that if you need a copy of the… Read more

quote, it can't be done.

At the end of filling in all the details, the only choice is to pay.

After searching for the quote, don't log out because it disappears.

Don't phone or try to get a copy because it's a very polite reply that it can't be done.

Not much point in emailing because the quote is somewhere in the ether

I spent a total of four hours trying to get it to work on a phone or tablet.

The buttons disappear under the bottom banner, whether in portrait or landscape.

In my opinion it makes for an unpleasant experience that made me worry that the whole or organisation could be dodgy.

I do however, believe that they are a good and trustworthy organisation that is let down by an amateur website.

There must be a reason they decided to design their site that way.

I did purchase a policy anyway and to their credit the certificate and pds arrived in my email almost immediately.

So it wasn't all bad.

Was in New Zealand when my wife was suddenly ill due to her pre-declared condition. We spent 1 day in hopsital, and had to cancel around $600 of planned activities as a result. SCTI were quick to respond and approved the claim without question.… Read more ·  1

They were also concerned about my wife's health and offered to fly us out the next day, however we already had flights booked a few days later, and she was feeling better, so we declined.

Customer support is great, and claim was approved. I always read the full DPS. Only downside is that the insurance is typically more expensive than others, but at least its not fake insurance.

My husband and I are keen travellers, especially when it comes to international travel. Securing travel insurance has always been our first priority when booking a holiday, with the hope of not having to make a claim. In preparation for a trip to Vietnam in March 2026, my husband and I, along with another couple who are our close friends and… Read more ·  1

frequent travel companions, paid for flights, put down a deposit on a holiday package, and took out travel insurance. Unfortunately, one of our travel companions received a serious illness diagnosis, which necessitated cancelling the trip. We were fortunate to have organised our travel insurance through Southern Cross Travel Insurance, who demonstrated exceptional diligence, professionalism, helpfulness, and compassion. The claim process, which was handled online, was straightforward and efficient. Our claim for out of pocket expenses was processed in under two weeks, and the funds were deposited into our account promptly. In contrast, our travel companions, who used a different insurer and submitted their claim a week before we did, are still awaiting resolution. We appreciate the excellent service provided by Southern Cross Travel Insurance.

Wow! What can I say! Our 18 year old daughter and her friend travelled through Europe for 4 months. Towards the end of their trip, our daughter became very ill on one of the Greek islands. To cut a long story short, she was in hospital in Athens for 5 days before flying home. My wife and I were worried sick about her and with much trepidation… Read more

about being let down again by yet another insurance company, we contacted Southern Cross to discuss our situation. Well, we were more than pleasantly surprised, elated in fact!

From the very first phone call to the last (and there were many (plus a considerable number of emails)), we were astonished at the reassuring, compassionate, helpful and professional approach of all of the staff. We spoke to 6 or 7 staff members throughout the whole process and EVERY single one of them was amazing. Your training program must be something else!!

Nothing was too much trouble. All of the medical bills were paid without question and without us having to get embroiled in any of the admin hassles. In addition, the staff were genuinely concerned about our daughter's well being which contributed considerably to the overall experience.

So, from the bottom of our hearts, we would like to express our gratitude to your company and to your staff. We cannot thank you enough and we now rave about you to everyone!! Keep it up, you are a breath of fresh air!

Best value travel insurance. Have been using SCTI for years and unfortunately had to make a claim recently. They were super friendly, knowledgeable and fair when assessing our claim. We received our claim within 10days and they kept us informed every stage of claim. Was very simple and easy. Well done SCTI, especially Andre who processed our claim! Show details ·  1

Great service - great value for money PLUS peace of mind. We had a flight cancellation and possible major travel delay. Customer support were great - answered all my questions. Fortunately we didnt have to make a claim but after that call I was confident that they would be helpful if we needed to claim. Show details ·  1

Seems good value. I only have one issue. Their contact numbers may not be easy in some parts of the world. You should not have to call an Australian number with the associated costs. There needs to be a free emergency number. Show details ·  1

Needed there services whilst overseas. Tried calling them on there 24/7 worldwide number and got an answering machine that told me i was calling outside of office hours. Would not use them again. Show details

I really do not know why we take out travel insurance this is now the second time they have not honoured a claim. T&C and small print really mean you are not covered for really anything like your jewellery being stolen. Please think twice before you go with this company Southern Cross they really are a wolf dressed as a lamb. And also they are not Australian owned so do not let the name also fool you! Show details

I have been waiting since the 7th April for a refund as my credit card had expired Southern Cross couldn't refund to that which I find amazing as other companies can , so I had to give my bank details instead and was told 5-7 days for the refund but NO it was 1-10 business days when the finance mob got my details which I emailed on the 7th April .… Read more

Southern Cross my of just said you will get back your money in 10 business from the 13th April because that is how long they made me wait. No very good customer service .

We found SCI provided the most competitive quote for our trip to NZ given our age and medical conditions. They were good in telling us what we needed to do if any claim was to be made. Follow up on return home was appreciated. Will use SCI again in the future. Show details ·  1

We chose this insurance as it provided good value cover. We found the whole process easy to navigate from the quote through to accepting the insurance. We had no reason to claim so cannot comment. This is the first time we have used SCTI and will definitely consider using them again when next we travel overseas. Show details ·  1

Booking was so easy, including multi stop and cruise specific cover. All of my pre existing conditions were listed in detail, including options of treatment/severity which gave me so much more confidence to know all was covered, at a reasonable price. Very satisfied. Show details ·  1

Online travel insurance, easy to set up, value for money. Regular but not over the top communication in the lead up to departure. Services not required while away so I cannot comment on customer service during claim. Show details ·  1

Travel Insurance is a evil necessity. We had booked a month long trip to South America for February this year (2026). We had added pre-existing medical condition (heart & urinary). Unfortunately I was required to have a double by-pass on my heart two weeks before we left. We lodged our claim with SCTI and to their credit they were excellent in… Read more ·  1

our dealing with them helping us with various issues with our claim. We received in an appropriate time the refund for the amount we claimed. I was very impressed & would recommend them to others.

After some initial issues getting through on the phone, I think something wrong with phone lines, they were very helpful. i wasn't sure about getting travel insurance especially for such a short trip. Was very scary being overseas with my young one injured. Thanks again for all your help Show details ·  1

This policy seemed comprehensive and covered me for my age-related medical conditions for a 13-day trip to Sri Lanka. On face value, they should get 5 stars, but the truth in these things comes out if you have to make a claim for anything. My trip was fantastic and event or disaster-free, so everything ended up sweet. Show details ·  1

Southern Cross insurance were amazing. Very easy to set up. This is the first time I have used them. And it definitely won't be the last. I thoroughly recommend this company. Thank you Show details ·  1

Second time I have used Southern Cross. The car hire excess on minor damage to offside rear mudguard was paid promptly on provision of details from the hire company with proof of payment. Show details ·  1

We didn't have to use the insurance thank goodness, that means everything went well. I do believe their policy. I think it is very good value.This is the first time I have used this product and would use it again. Show details ·  1