Great to deal with.
I would highly recommend SCTI, I found the whole process very easy. Before leaving I had a bit of a problem and after talking to SCTI it was easily sorted out and we could travel without worry. We were contacted before we left to make sure we had all the contacts and what to do if we had a problem, thankfully we didn't have a problem and since returning home SCTI have been in contact again to make sure everything was OK and if we had any claims. Great service.
When travel back to Australia from Ireland our flight was delayed before we even left, as a result we missed every connection flight. We had to book more flight to get home costing us thousands of dollars. We are very thank full for the quick turn around it was under 4 weeks from claim lodgement to claim settlement. We would recommend southern cross to anyone travel if and we will be using them again for our next trip. Thank you to our claims assessor Nikita.
Best Insurance Provider
I have gone with Southern Cross my last 5 trips, and have had to claim in my last 2. They were unbelievably helpful when I hurt myself overseas, they genuinely cared about the situation.
Both claims I’ve made have been seamless, I almost feel bad having to claim so much because of how great they’ve been.
Could not recommend any more!
Easy to book
Southern Cross Travel Insurance has been my go to for travel insurance for some time now. I find the website easy to use, just fill in the travelers name and ages and you get a price straight away. Everything is explained on one page which is easy to read. Its also even easier to pay. I also like the reminder emails you get before you leave on your trip so you don't have to worry about finding your policy details. Haven't had to claim yet, so unable to comment on that part but will book again.
This is the 3rd time I have taken out SCTI, the most recent a 1 week trip to Japan at the end of August 2019. It was easy to set up online, very good value and inexpensive to take out the no excess component. I have not needed to claim for any incident on any of these trips, however I was impressed by the positive reviews other reviewers have made when having to make a claim. I will definitely use SCTI again.
Great value, simple process and responsive to claims
Have been using SCTI regularly over past 10 years, initially based on price for comprehensive cover. Have made two claims in past 3 years, one simple medical and one for travel disruption/change. Both claims settled quickly and no fuss. Highly recommend SCTI to friends and family and they have had similar experience.
I travel 4 times per year roughly and had to claim twice in two years.
Once it was for a theft (Electronic Items and medical equipment) and the second time for a small accident which I had with a rental vehicle.
Both times Southern Cross Travel insurance paid without major hassle.
Both claims took roughly 2-3 weeks from the date of lodgement to be completed.
My policy was easy to setup. I had to lodge a claim because I was sick during my last holidays (USA - Colombia - Canada). Since I started the claim it was reasonable quick to get resolved. I have been using SCTI in the last three holidays.
Although we didnt use it this trip, my son has made a significant claim previously and that was honored with no hassle. We felt confident we would be treated similar if the need arose.
Southern Cross offered a great price, the policy was quick to set up online, and after having had to make a claim previously with no drama, we surely wouldn't go anywhere else!
Trip to the Uk in July/August.
You were efficient right from the word go - we appreciated all your emails just before we left for the UK and on our return - we had a wonderful holiday and will most certainly use your services again - we are going on a cruise to Tasmania in January and will contact you once we have paid the final amount.
Claim for China Holiday
We are very pleased with both the setting up and lodging a claim for our holiday to China. Our claim was settled within a fortnight with very specific explanations of payment. This is the third time we have used this company and are more than pleased
Couldn’t rate Southern Cross travel insurance high enough!
I found that SCTI was a very good value travel insurance which I have used a few times in the past years. I have had to make a claim from my recent travel and the claim process was very straight forward and the claims processor Marielle was super helpful. I would without question insure SCTI again. 5 star rating!
Great insurance at a fair price
Set up online. Good comparison tool. Fair price. Full cover.
Used Southern Cross in the past and had great service, so it was a no-brainer to use them again. I will do so again in future as well
Such a relief to deal with credible insurance company
After a disastrous 12 months a quickly arranged trip to Tokyo was a respite trip...which actually wasn't in the end. it turned out to be a long weekend in Tokyo...(yes ohhh)...with yet another distaster on my hands...I had to jump into superwoman mode. After navigating my way through a task list a mile long to leave I arrived home tired and worn out I nervously contacted SCTI. welll what a wonderful surprise. My experience was absolutely fantastic. I cannot thank the contact touch points enough for your calming, efficient responses. Having never needed to claim after many trips both business and vacation I now will only recommend SCT I.......yes I wont use the word use as I dont want to become familiar with your process ...lol.. a big Thank you to all.
best travel insurance
I have used this company 8 times and have only made 1 claim, which was settled immediately.I have complete faith that they will always do the right thing and have been singing their praises to all my friends and family
Easy to understand during purchase of policy. Fortunately all went well ,so no need to claim anything this time, although I have previously and it was a positive outcome for us.
Great to know of the backup if required. Great communication. Will use again.
Great value and easy to use. Easy of mind if anything went wrong. Used before and will use again and recommend to family and friends. Offered better value than other travel insurance companies.
Efficient. Quick. Responsive.
I suffered a couple of accidents and while they responded promptly they always were in control of the situation.
I felt comfortable despite the incidents and well taken care.
Great insurance. Thanks.
Over 50's travellers
Took the stress out of a difficult time
We have been using SCTI for travel insurance since 2011 for a total of four overseas trips to Europe and the US and found them to be good value for money, even covering diabetes for a small extra fee.
Having never had to make a claim it's been hard to know for sure whether SCTI is any good or just another insurance company out to find ways to decline your claim.
This year we got to find out after running into difficulty whilst in Switzerland and had to pay for an unexpected hospital visit, ambulance and additional accommodation needed at the last minute. We called the global assistance number at the time and found them helpful and provided advise on what to do.
After getting the all clear from the hospital we were able to resume and complete the remainder of our holiday and upon returning home lodged a claim and submitted all requested documentation. There were a few follow-up emails for additional information before the claim was promptly settled the full amount less the excess and all in less than three weeks. The additional information was mainly that we had paid all bills and then copies of the credit card statements so we could be refunded the actual amount we were charged in Australian dollars rather that Swiss Francs.
I can't praise SCTI enough, I was kept up to date during the process and then advised once it was settled. One thing I found out was that they were happy to take the medical reports in German and that was fantastic, If you read some other insurance terms you have to provide documentation translated into English by a professional translator at your own expense.
So all up a very happy customer, the fine print in travel insurance policies can be difficult to wade through and difficult to understand and I have to admit I didn't read it all that thoroughly in the past but pleased SCTI didn't give us the run around and settled the claim promptly.
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