??!
1 photo
Southern Cross Travel Insurance

Southern Cross Travel Insurance

4.7 from 2,630 reviews

Great to deal with.

I would highly recommend SCTI, I found the whole process very easy. Before leaving I had a bit of a problem and after talking to SCTI it was easily sorted out and we could travel without worry. We were contacted before we left to make sure we had all the contacts and what to do if we had a problem, thankfully we didn't have a problem and since returning home SCTI have been in contact again to make sure everything was OK and if we had any claims. Great service.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAfrica
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Ken, thanks for the lovely feedback and for taking the time to share this with others. I'm happy you could travel with peace of mind, knowing you were covered by SCTI. All the best, Pepper@SCTI

Flights delayed

When travel back to Australia from Ireland our flight was delayed before we even left, as a result we missed every connection flight. We had to book more flight to get home costing us thousands of dollars. We are very thank full for the quick turn around it was under 4 weeks from claim lodgement to claim settlement. We would recommend southern cross to anyone travel if and we will be using them again for our next trip. Thank you to our claims assessor Nikita.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateAugust 2019
Claim ApprovedYes
1 comment
Hi Camo, I'm sorry to hear about your travel delays, I can image how frustrating that must have been for you! Thank you for taking the time to provide us with feedback. I hope we've helped put some extra spending money back in your pocket! All the best, Pepper@SCTI

Best Insurance Provider

I have gone with Southern Cross my last 5 trips, and have had to claim in my last 2. They were unbelievably helpful when I hurt myself overseas, they genuinely cared about the situation.

Both claims I’ve made have been seamless, I almost feel bad having to claim so much because of how great they’ve been.

Could not recommend any more!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea) and North America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical and Other
Claim Resolution Time<1 week
Claim DateJanuary 2019
Claim ApprovedYes
1 comment
Hi Gabe, I'm pleased we could offer our support during this stressful time. Thank you for taking the time to share your feedback with the Product Review community. All the best, Pepper@SCTI

Easy to book

Southern Cross Travel Insurance has been my go to for travel insurance for some time now. I find the website easy to use, just fill in the travelers name and ages and you get a price straight away. Everything is explained on one page which is easy to read. Its also even easier to pay. I also like the reminder emails you get before you leave on your trip so you don't have to worry about finding your policy details. Haven't had to claim yet, so unable to comment on that part but will book again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Cathy J, thanks for the five-star review! It's great to hear you were happy to receive our emails. We look forward to covering your future travels, Pepper@SCTI

Great value

This is the 3rd time I have taken out SCTI, the most recent a 1 week trip to Japan at the end of August 2019. It was easy to set up online, very good value and inexpensive to take out the no excess component. I have not needed to claim for any incident on any of these trips, however I was impressed by the positive reviews other reviewers have made when having to make a claim. I will definitely use SCTI again.

Value for Money
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi KB, Thank you for the lovely feedback and for taking the time to share this with others. All the best, Pepper@SCTI

Great value, simple process and responsive to claims

Have been using SCTI regularly over past 10 years, initially based on price for comprehensive cover. Have made two claims in past 3 years, one simple medical and one for travel disruption/change. Both claims settled quickly and no fuss. Highly recommend SCTI to friends and family and they have had similar experience.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
1 comment
Hi Thomas, thank you for your kind review and continued loyalty. All the best, Pepper@SCTI

Exceptional service

I travel 4 times per year roughly and had to claim twice in two years.
Once it was for a theft (Electronic Items and medical equipment) and the second time for a small accident which I had with a rental vehicle.
Both times Southern Cross Travel insurance paid without major hassle.
Both claims took roughly 2-3 weeks from the date of lodgement to be completed.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimCar/Rental Hire Excess and Lost/Stolen Property
Claim Resolution Time2-4 weeks
Claim DateJuly 2019
Claim ApprovedYes
1 comment
Hi Milan V, I'm sorry to hear about the circumstances leading to your claims, but I'm pleased we were able to help you out! We hope to hear from you when you're planning your next trip, Pepper@SCTI

Great outcome

My policy was easy to setup. I had to lodge a claim because I was sick during my last holidays (USA - Colombia - Canada). Since I started the claim it was reasonable quick to get resolved. I have been using SCTI in the last three holidays.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii) and South America
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateMay 2019
Claim ApprovedYes
1 comment
Hi Betty, I'm sorry to hear that you were unwell on your last holiday, I hope you're recovering well. Thank you for taking the time to share your feedback with the Product Review community. Thanks for choosing us, Pepper@SCTI

Great cover

Although we didnt use it this trip, my son has made a significant claim previously and that was honored with no hassle. We felt confident we would be treated similar if the need arose.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth America
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Steve, thanks for sharing your experience, it's great to hear that your claiming experience was a positive one. All the best, Pepper@SCTI

Simply awesome!

Southern Cross offered a great price, the policy was quick to set up online, and after having had to make a claim previously with no drama, we surely wouldn't go anywhere else!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAfrica
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi TerraTerrano, thank you for your kind review and continued loyalty. All the best, Pepper@SCTI

Trip to the Uk in July/August.

You were efficient right from the word go - we appreciated all your emails just before we left for the UK and on our return - we had a wonderful holiday and will most certainly use your services again - we are going on a cruise to Tasmania in January and will contact you once we have paid the final amount.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Barbs, thanks for the lovely feedback, I'm happy to hear you had a great time in the UK! We look forward to covering your future adventures, Pepper@SCTI

Claim for China Holiday

We are very pleased with both the setting up and lodging a claim for our holiday to China. Our claim was settled within a fortnight with very specific explanations of payment. This is the third time we have used this company and are more than pleased

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
1 comment
Hi William, thank you for your feedback. It's good to hear that your claiming experience was a positive one. All the best, Pepper@SCTI

Couldn’t rate Southern Cross travel insurance high enough!

I found that SCTI was a very good value travel insurance which I have used a few times in the past years. I have had to make a claim from my recent travel and the claim process was very straight forward and the claims processor Marielle was super helpful. I would without question insure SCTI again. 5 star rating!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateAugust 2019
Claim ApprovedYes
1 comment
Hi Ashleigh, it's great to hear that you found the claiming process straight forward! Your feedback is much appreciated and I'll pass it onto Marielle. All the best, Pepper@SCTI

Great insurance at a fair price

Set up online. Good comparison tool. Fair price. Full cover.

Used Southern Cross in the past and had great service, so it was a no-brainer to use them again. I will do so again in future as well

DestinationNorth America (inc. Hawaii)
Claim MadeNo
1 comment
Hi Craig, thanks for sharing your experience - it's great to hear your feedback. All the best, Pepper@SCTI

Such a relief to deal with credible insurance company

After a disastrous 12 months a quickly arranged trip to Tokyo was a respite trip...which actually wasn't in the end. it turned out to be a long weekend in Tokyo...(yes ohhh)...with yet another distaster on my hands...I had to jump into superwoman mode. After navigating my way through a task list a mile long to leave I arrived home tired and worn out I nervously contacted SCTI. welll what a wonderful surprise. My experience was absolutely fantastic. I cannot thank the contact touch points enough for your calming, efficient responses. Having never needed to claim after many trips both business and vacation I now will only recommend SCT I.......yes I wont use the word use as I dont want to become familiar with your process ...lol.. a big Thank you to all.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateJuly 2019
Claim ApprovedYes
1 comment
Hi Helen, I'm sorry to hear about your troubles in Japan, I can image how stressful that must have been! Thanks for your lovely feedback, I'm pleased that our team were able to guide you through the process and make it as stress-free as possible. We look forward to covering your future adventures, Pepper@SCTI

best travel insurance

I have used this company 8 times and have only made 1 claim, which was settled immediately.I have complete faith that they will always do the right thing and have been singing their praises to all my friends and family

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia, Europe, North America (inc. Hawaii), Pacific Islands (e.g. Fiji, Vanuatu) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time<1 week
2 comments
Hi NolaB, thanks for the five-star review! It's great to hear that your claiming experience with us was a positive one. We hope to hear from you when your planning your next adventure, Pepper@SCTIyou will

Excellent

Easy to understand during purchase of policy. Fortunately all went well ,so no need to claim anything this time, although I have previously and it was a positive outcome for us.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Barb, I'm glad to hear that your recent trip overseas went smoothly and you didn't need to claim. Thank you for taking the time to share your feedback with the Product Review community. All the best, Pepper@SCTI

Great to know of the backup if required. Great communication. Will use again.

Great value and easy to use. Easy of mind if anything went wrong. Used before and will use again and recommend to family and friends. Offered better value than other travel insurance companies.

DestinationEurope
Claim MadeNo
1 comment
Hi John, thanks for the great review! I’m happy you could travel with peace of mind, knowing you were covered by SCTI. All the best, Pepper@SCTI

Efficient. Quick. Responsive.

I suffered a couple of accidents and while they responded promptly they always were in control of the situation.
I felt comfortable despite the incidents and well taken care.
Great insurance. Thanks.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimOther
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
1 comment
Hi Giulio P, I'm sorry to hear about your accidents overseas, I hope you're recovering well. I'm pleased we could offer our support during this stressful time. All the best, Pepper@SCTI

Took the stress out of a difficult time

We have been using SCTI for travel insurance since 2011 for a total of four overseas trips to Europe and the US and found them to be good value for money, even covering diabetes for a small extra fee.

Having never had to make a claim it's been hard to know for sure whether SCTI is any good or just another insurance company out to find ways to decline your claim.

This year we got to find out after running into difficulty whilst in Switzerland and had to pay for an unexpected hospital visit, ambulance and additional accommodation needed at the last minute. We called the global assistance number at the time and found them helpful and provided advise on what to do.

After getting the all clear from the hospital we were able to resume and complete the remainder of our holiday and upon returning home lodged a claim and submitted all requested documentation. There were a few follow-up emails for additional information before the claim was promptly settled the full amount less the excess and all in less than three weeks. The additional information was mainly that we had paid all bills and then copies of the credit card statements so we could be refunded the actual amount we were charged in Australian dollars rather that Swiss Francs.

I can't praise SCTI enough, I was kept up to date during the process and then advised once it was settled. One thing I found out was that they were happy to take the medical reports in German and that was fantastic, If you read some other insurance terms you have to provide documentation translated into English by a professional translator at your own expense.

So all up a very happy customer, the fine print in travel insurance policies can be difficult to wade through and difficult to understand and I have to admit I didn't read it all that thoroughly in the past but pleased SCTI didn't give us the run around and settled the claim promptly.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical and Travel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateJuly 2019
Claim ApprovedYes
1 comment
Hi Over 50's travellers, I'm sorry to hear that you had to visit the hospital while you were in Switzerland. I hope you had a speedy recovery. I'm pleased that our team were able to guide you through the process to make it as stress-free as possible. Your feedback is much appreciated and I'll pass it on to the team here at SCTI. All the best, Pepper@SCTI

Page 1 of 132

Questions & Answers

We are travelling to England 2020 in spring return end May Two seniors, age 78/80 we not concerned about medical, in uk.just if we can’t go on the or return dates, selected as we Want to book soon What would be our cover. Or is best to get annual policy. Also are you in Australia Thank you Julia
1 answer
Hi Julia, Thanks for considering Southern Cross Travel Insurance! Cover under Section D2 – Cancelling or changing your journey before you leave begins from the moment you buy the policy. If you need to cancel or change your trip due to an unexpected event, like falling ill, you can claim for the costs under this section up to the cancellation cover amount chosen at time of purchase. We are a New Zealand based company and sell our policies on our website to Australians going overseas. You can get a quote, or learn more about our policy, by visiting our website: www.scti.com.au If you have any other questions, please feel free to give us a call on 1800 196 484 or email us at info@scti.com.au Thanks, Terina@SCTI

We always use SCTI when travelling overseas & are going to Bali for the first time. Can you please tell me what your policy is for any disruption to travel due to any volcano eruptions/earthquakes.
1 answer
Hi GLK, Thanks for your loyalty to our brand. Our policy provides cover for new and unexpected volcanic eruptions and earthquakes (also known as natural events) which affect your travel during your period of insurance. We expect you to seek any help, refunds or any credit you’re entitled to receive from your airline or service provider first. However, please know that events related to Mt Agung volcano in Bali aren’t currently covered under our policy. Mt Agung is still experiencing volcanic activity, with the exclusion zone and alert level 3 remaining in place. For more information, you can refer to the travel alert on our website here: https://www.scti.com.au/travel-advice/mount-agung-bali/ or https://www.scti.co.nz/travel-advice/mount-agung-bali/.” If you have any other questions, please don't hesitate to contact us. All the best, Pepper@SCTI

I am travelling out of Perth tonight. Can I still purchase this insurance.
1 answer
Hi Criste, Thanks for your question. If you’re already outside of Australia, you won’t be able to purchase a policy with us as it must be purchased before leaving on your overseas trip. I understand that this may not be the answer you were hoping for. Thanks, Terina@SCTI

Details

Southern Cross Travel Insurance
CategoryTravel Insurance
Contact Number 1800 196 484
Email Address info@scti.com.au
24-Hour Phone Contact No
Online Live Chat No
UnderwriterSouthern Cross
Maximum Age Covered 101 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death$15,000
Emergency Dental$750
Pregnancy (max weeks) 20 weeks
Resumption of Journey Not Included
Hospital Cash Allowance$3,000
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of Income$6,500
Permanent Disability$25,000
Luggage & Personal Effects
Theft of Cash $500 (as part of Travel Document cover)
Delayed Luggage $1,000 per person, $5,000 per journey
Credit Card FraudNot Included
Travel Documents / Passport $1,000
Maximum Single Item Limit $3,000 (Laptop, Tablet, or Camera)
Luggage & Personal Effects $25,000
Ancillary
Personal Liability $1,000,000.00
Rental Vehicle Excess $5,000
Motorbike / Moped Coverage Optional for motorbikes up to 200cc
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseIncluded
Adventure Not Included
Snow / SkiOptional Extra

Visit official website - Download manual

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.