Southern Cross Travel Insurance

Son caught an illness whilst overseas. Having used other providers in the past, I was dreading the claims process. However, with SCTI it was easy to make the claim, and the outcome came back within the stated time and with a favorable outcome. We will definitely go with them again in the future.

Request policy documentation to be sent three times but nothing received, when I tried to cancel the policy it was another two attempts to process, I don't recommend this company.

My wife and I travelled to Canada and unfortunately caught covid, thus needing to make a subsequent claim. Not only were SCTI one of the few companies offering covid insurance, they were competitively priced and when the time came to make a claim, it was incredibly quick and pain free compared to what I was expecting from an insurance claim. Communication was excellent and the team really seemed to care. Thanks so much.

Today I have purchased an International Travel Insurance Policy with Southern Cross again given that I have confidence in this Insurer in terms of the efficiency and effectiveness of its services. A few years ago when my wife's mobile phone was stolen during a trip to China, I lodged a claim and provided witness & supporting statements from the Tour Guide and a fellow traveler. Southern Cross paid the claim without any hassles. In addition, I have found the Southern Cross coverage policy is very comprehensive, clear and easy to understand yet the cost is very competitive.

The policy was expensive because I wanted Covid cover for a 2 week cruise.
But I had peace of mind knowing that I was covered.
I was so stressed out when my luggage was lost and called Southern Cross from Canada and the customer service was excellent and told me what to do. My claim was resolved within a week thanks So much

Weather problems with our Fiji holiday caused loss of a day and other travel options needed due to cancellation of transit flights. SCTI gave good service and result to our claim.

Tested positive to covid just before my trip. Claiming was very easy and had my claim paid within a fortnight. Very happy with the service and will use Southern Cross Travel Insurance again.

Lodged a claim due to a moped accident in Bali, the claim was managed and settled in less than a week.

Will be using again given the reasonable cost and claim management.

Easy way and cost effective to get travel insurance.
I am happy to use SCTI again. Fortunately I have not had to lodge a claim but I surmise it would be a easy straight forward process

I found the customer service telephone team very helpful, I was given options and I felt comfortable asking questions. The claim lodgement process was easy and my claim was approved without further contact.

The quotation offered good value; the purchase process was straightforward, clear and simple; the terms of the policy were comprehensive and very reasonable; specific pre-departure questions were promptly dealt with by their representative. I had no cause for complaint in any area and had confidence in the product. I would use SCTI next time without hesitation.

SCTI was able to support us during (on the phone) our flight cancellation in USA and helping us understand what our accommodation options are.

Claims process was a breeze. Employees are very helpful and empathetic and went out of their way to ensure we claimed back all we were entitled to.

Would have loved an online chat function or multi-country number to be able to contact without international minutes to call BACK to Australia.

We needed to contact SCTI after hours service due to challenges with flight changes and our insurance coverage. This contact was followed up on the Monday, and yet again the approach to helping us was warm and professional. Both consultants could not have been more personable and helpful. We could not recommend this company highly enough, we will certainly utilise their services in the future. Mischa and David.

We had all of our flights cancel less than a month before we were supposed to leave for Ireland. New flights cost us more than twice the original price, airline isn't expected to pay out for months and we cleared most of our savings we had for the trip to buy the new flights. Southern Cross were absolutely amazing. Quick responses to calls and emails, genuinely helpful, nice people and they even pushed our claim through so we have the money back before we leave. We could not be more grateful and I won't be using any other insurance companies going forward, their fantastic service has made an incredibly stressful time much easier for us.

Our claim dragged on for over a year and Southern Cross did all they could possible to avoid paying claim.

Would STRONGLY AVOID using Southern cross Travel insurance they are only interested in dragging out the claim tk burn you out and give up