Southern Cross Travel Insurance

Southern Cross Travel Insurance

 Verified🏆 2024 Award
Southern Cross Travel Insurance
4.7

3,094 reviews

PositivevsNegative
93% · 2,863182 · 6%
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Claim Resolution Time
  • <1 day
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
4.4
Transparency
4.4
Customer Service
4.4
Good value for money
Accommodating customer service
Transparent policies

Reviews

3,094 reviews
Frank Y
Frank YGoulburn Valley, VIC
  International Comprehensive

Why look anywhere else for travel insurance?

I have used SCTI for many years now, as have my family. We have always enjoyed their competitive rates and the ease of the on-line application process. In most cases our trips are completed without incident however we have had a couple of occasions where we have submitted claims. On each of these occasions SCTI have managed a straight forward and simple process and have settled our claims with a minimum of fuss. I wouldn't use anyone else for travel insurance. Show details ·  1
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Cris
Cris2 posts
  International Comprehensive

Good value, easy to set up travel insurance

Very easy to set up. Competitive price with good inclusions. I didn't need to make a claim (smooth, happy holiday fortunately), so I don't know what the claim process would be like. I would use Southern Cross again. Show details ·  1
Alex M.
Alex M.Perth, WA
  International Comprehensive

Good Aussie service

Have insured with SCTI for a few overseas trips and was happy with their prices for oldies but never had a claim . This time was different and had a claim over car hire and supplied all the paperwork and SCTI paid in full. As a retiree I can't say how that made me feel after being had by a large well known car hire firm. Show details ·  1
Jing Wang
Jing WangGreater Melbourne (Outer), VIC
  Fair Incentive International Comprehensive

Any trip always happen something you dislike but a good insurance makes you safe

holding a Travel Insurance makes me better and peaceful and I used this insurance company first time but the policy is good for me. Show details ·  1
Value for Money
Transparency
Customer Service
Ozziejoe
OzziejoeGreater Melbourne (Inner), VIC2 posts
  International Comprehensive

Good Travel insurance to deal with

Quick turnaround, Excellent followup and very clear communication.
Will definitely be using SCTI for my next overseas trip.
Happy to recommend SCTI. Show details ·  1
Value for Money
Transparency
Customer Service
Ruth gaff
Ruth gaffPerth, WA2 posts
  Southern Cross Travel Insurance

the perfect holiday

Happy with the cover i received however very disappointed that I had a $75 excess due to diabetes type 2 I have not been ill changed medication or had any problems in the past 10 years. Show details
Value for Money
Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   
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Greg E.
Greg E.4 posts
  Verified International Comprehensive
Value for Money
Transparency
Customer Service
Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   
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just1
just1
  International Comprehensive

Good value travel insurance

This insurance was easy to set up, the terms and conditions are clear, and it is good value in comparison to other options. We fortunately did not need to make a claim on this policy. Show details ·  1
Value for Money
Transparency
Customer Service
kensargood
kensargoodSydney, NSW
  International Comprehensive

Peace of mind travel insurance

I have used SCTI on many occasions. I found the app easy to use and the rates very competitive.
Fortunately I have not had to lodge a claim. Show details ·  1
Value for Money
Transparency
Customer Service
Daniel Craig F.
Daniel Craig F.Mid North Coast, NSW2 posts
  Verified International Comprehensive
Value for Money
Transparency
Customer Service
Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   
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Rob
RobAU4 posts
  International Comprehensive

Travel insurance at a cost

Whilst I understand "old" people maybe a higher risk category than younger people I am disappointed other factors are not taken into consideration like level of fitness, weight and condition of the client.As a very fit 73 year old I feel discriminated against by the insurance industry's risk algorithm's they use! Also, why charge extra for a cruise where you are pampered and where I haven't seen too many people requiring extra medical attention!Therefor I don't believe the policy is"good value" Show details
Value for Money
Customer Service
Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   
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Stevie V
Stevie VSydney, NSW4 posts
  International Comprehensive

Outstanding Travel Insurance

Easy to understand comprehensive travel insurance at very comfortable prices. Represents great peace of mind!! Show details ·  1
Michael
MichaelHobart, TAS
  International Comprehensive

Fairly easy prrocess

Easy to purchase
Relatively easy to extend (online extension and more than 12 months would be nice)

Never had to claim, so cannot advise on that. Show details ·  1

Value for Money
Transparency
Customer Service
Sheryn
SherynCentral West, NSW7 posts
  Verified International Comprehensive

SCTI - Top of the ‘pack’

Again always my first item packed when travelling no complaints and any queries are always fully answered thank you SCTI #1 Show details ·  1
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Happy
HappyNortheast, VIC2 posts
  International Comprehensive

Good value

Good value insurance for seniors. Didnt need to make a claim, but the application process was easy and the responses were good. Show details ·  1

Questions & Answers

Ecpaul
Ecpaul · International Comprehensive (Annual Multi-Trip)

If one has a pre existing condition (eg high blood pressure) but it is being successfully managed through medication, does it need to be listed as a pre-existing condition?

Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   
Rick
Rick · Southern Cross Travel Insurance

Hi can 2 travelers who are not related but travelling together do a combined policy and if so is it cheaper?

K R.
K R.  

I don't know for sure but you can call Southern Cross. My guess is no though. We got a family policy. Usually unrelated people need their own policies.

Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   
Iris Y.
Iris Y. · Southern Cross Travel Insurance

(a) Is the call from overseas to your helpline (1800-196-484) a reverse charge call or do I pay for the call?
(b) If the overseas hospitalisation expense is more than $2000 and approved by SCTI, does SCTI pay the hospital directly or do I pay first?
(c) Does your comprehensive travel insurance cover a new epidemic or pandemic that is NOT Covid?

Thanks.

Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   

Details

Features

  • To be eligible for domestic cover you must live in Australia permanently, be eligible for a Medicare card and travelling more than 100km (amongst other stipulated conditions).
  • The domestic policy covers: changes to your journey, cancellations, baggage and personal items, rental vehicle excess, cash allowance in hospital, expense for a loved one if you’re in hospital, pet services, childcare expenses, funeral expenses, personal accident and personal liability.
  • The international single trip policy covers one-off trips, while the international annual multi-trip option may be suitable if you travel frequently and up to 90 days at a time. Both policies are offered for either individuals or families. They include unlimited cover for medical costs and evacuation, cancelling or changing your journey before leaving, or after leaving, baggage and personal items, cash, bank cards, travel documents and passports, personal accidents, rental vehicle excess, personal liability, pet services, childcare expenses, and optional cover for cruises, mopeds and motorbikes, and skiing and snowboarding.
  • Some policy options may include cover for dependent children under 18, and or young adults aged 18-21 - provided some conditions are met.

Points of praise

  • Good value for money was one of the definite plus points about Southern Cross insurance policies.
  • According to reviewers, this insurer was accommodating about approving claims for cancelled trips due to COVID-19, including cancelled flights.
  • Points were awarded for the travel insurer's transparent policies, which were easy to understand.
  • The customer service is friendly, proactive and efficient. It makes this an easy company to deal with.
  • The claims process was reported to be quick and easy. Once approved, money was refunded into bank accounts quickly.
Compare all Southern Cross Travel Insurance listings
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CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterSouthern Cross Benefits LtdSouthern Cross Benefits LtdSouthern Cross Benefits LtdSouthern Cross Benefits Ltd
Maximum Age Covered 118 years old118 years old118 years old118 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedNot IncludedUnlimited
Accidental Death$50,000$25,000$25,000$50,000
Emergency Dental$2,000$2,000Not Included$2,000
Pregnancy (max weeks) 24 weeks24 weeks20 weeks24 weeks
Resumption of Journey Not IncludedNot IncludedNot IncludedNot Included
Hospital Cash Allowance$3,000$3,000$3,000$3,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedNot CoveredUnlimited
Loss of Income$6,500Not IncludedNot Included$6,500
Permanent Disability$50,000Not Included$25,000$50,000
Luggage & Personal Effects
Theft of Cash $500Not IncludedNot Included$500
Delayed Luggage $1,000Not Included$1,000$1,000
Maximum Single Item Limit $3,000 (Laptops, Tablets, Cameras)Not Included$750$3,000 (Laptops, Tablets, Cameras)
Luggage & Personal Effects $25,000Not Included$15,000$25,000
Ancillary
Personal Liability $1,000,000$1,000,000$2,500,000$1,000,000
Rental Vehicle Excess $10,000Not Included$6,000$10,000
Motorbike / Moped Coverage Optional add-on up to 200ccNot IncludedNot IncludedOptional add-on up to 200cc
Domestic Pet Care $1000Not Included$500$1000
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot Included
CruiseOptional ExtraNot IncludedNot IncludedOptional Extra
Adventure Not IncludedNot IncludedNot IncludedNot Included
Snow / SkiOptional ExtraNot IncludedNot IncludedOptional Extra
ManualDownload manualDownload manualDownload manualDownload manual
Awards 2018, 2019, 2020 and 2 more2018, 2019, 2020 and 2 more2018, 2019, 2020 and 2 more2018, 2019, 2020 and 2 more
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Contact info for Southern Cross Travel Insurance

Mon8:30 am - 5:00 pm
Tue8:30 am - 5:00 pm
Wed8:30 am - 5:00 pm
Thu8:30 am - 5:00 pm
Fri8:30 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 99133401939

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