Southern Cross Travel Insurance

my policy was accepted on line, and was great value for money. I paid for twelve months not expecting to claim as I'm a reasonably healthy person, but with the current virus I couldn't travel overseas as planned in October. My claim has been viewed and settled within a few weeks. I'm so pleased.

will never use this company again. travell cancelled by government. encourages you to make a claim then denies claim. then wont refund unused policy . excuse , you made a claim.... disgusting way of taking peoples money.

Due to unforeseen circumstances it was necessary for us to lodge a claim. Because we took out our policy the moment we booked our trip our policy covered us fully.

Had to cancel insurance well in advance due to travel bans. No claims just no longer allowed to travel, ergo no need for insurance. Was charged 20 % to cancel. Nice little earner. Will not be using southern cross when I rebook travel.

Do NOT I repeat Do Not use this company for travel insurance...they will happily take your money & find every reason possible not to cover your travel claim. There are many other better travel insurance companies out there.

Had to cancel on 27th February at start of Coronavirus outbreak
Only took three weeks to resolve which
regarding the timing just fantastic Had one call for confirmation purposes
Have used before and will again when travel resumes and easy to set up

Had to cancel my policy with them as we were no longer travelling overseas due to the corona virus. They cancelled the policy with no dramas and even waived the cancellation fee

Took policy out in early Jan many emails to them requesting refund no reply only a notification that due to pandemic no refunds given absolutely disgusting company do not use this lot

I was a bit scared as never heard about SCTI before. But thanks to the people for the reviews helping me to decide. I am glad that we choose SCTI. Did lodged claim, which was approved within 1-2 weeks. Great customer service. Well recommended.

I have used SCTI before, but now regret buying travel insurance from SCTI for my upcoming trip to Europe as I find that they don't cover cancellation due to pandemic. I would suggest people considering travel insurance have a good look at the list of travel insurers compared in an article on the Choice website. https://www.choice.com.au
I will not use SCTI again. There are better products on the market.

Sick of sending emails and not getting a reply for my very simple claim, I’ve tried ringing but after waiting 40 mins I got sick of the wait. Policy was good value and they had good reviews, the the reality is far different

We purchased a policy form Scti to cover a cruise. We cancelled the insurance when we did not sail on the ship and would have expected a partial refund of the premium given that there was no risk of a claim from the date of cancellation.
SCTI is very difficult to contact and do not answer e-mails. They have denied a partial refund without any explanation. We have used SCTI for the past ten years as our insurer and had recommended them. We can no longer recommend them as they are too difficult to communicate with and there explanations don't pass the pub test.

We had a ski trip booked to Japan in February. Given that Japan was a high risk region for the Coronavirus, we decided to cancel our holiday. SCTI have denied our claim for reimbursement even though we bought the policy last year. I have used SCTI in the past but will NOT be using them in the future given their response.

Set my excess amount and was very happy with cost for the 6 days.

I have used SCTI before and have had to make a claim due to a lost phone and they resolved this very quickly for me.

I have used them for around 7 years (maybe 6) and will continue to use them.

Though the quote page allows for cancellation of a trip prior to departure, when I went to cancel I am not able to because of the exclusions built into this allowance. Its not a real cancellation allowance that a normal person would expect, be careful.

Also you are not covered for pandemics or quarantines even if you had the insurance before these events occured, I mean what is the point of travel insurance if not for those big 2 which are out of the travellers control?