Recently SCTI contacted us to organise a refund for the trip we will probably never do! So much better than the way the airline has treated us. Our family have used them before. Value for money with good cover. The policy is easy to read. One day we will use them again I hope.

Many years ago I used to be a travel agent so for one I recognise the importance of travel insurance and would never let myself or my family travel without it. Being an ex travel agent, I was used to only using one particular provider (Covermore) who were always great too, however are much more expensive than a lot of other providers - it's important to note that often you get what you pay for, and that not all policies are created equal, so I had not really shopped around.

However for a recent trip we had booked domestically within Australia ...

After receivig damage to my hire vehice I rang SCTI and received clear advice on making a claim. The claim was easy to make and finalised quickly and efficiently - very happy customer.

Have been using scti for a number of years while in Spain. Have had to make a number of claims. It has always been a straightforward process and quick payment.

After researching a few companies, we were impressed with the product offered by Southern Cross Travel Insurance. The base policy was good value and the additional payments for pre-existing conditions were reasonable. It was also cheap to remove the excess. Fortunately, we didn't have to lodge a claim. We will definitely consider Southern Cross Travel Insurance for coverage for future holidays.

I had to change flights within Australia due to Emirates temporarily suspending operations at some major airports in Australia for "operational reasons" as per Emirates' announcement. My claim for the additional cost of changing the flights was rejected by labelling Emirates decision as COVID-related. Well then currently anything and everything is COVID-related. This was an unexpected event as Emirates continued to operate throughout 2020.

Please be mindful of this when buying a policy with SCTI. How convenient for a travel insurer nowadays to change policies and find excuses to reject claims. I would have expected a more sensible resolution of the matter.

We travelled a lot over the years and for the last few years have used SCTI. In March 2020 we had to cancel a trip to the US for non-COVID related reasons. The process to have our airfares refunded was easy and quick. All up it was a painless experience, done online and by email instead of sitting on a phone for hours. For an insurance company, I was hugely impressed.

We are regular travellers and have used SCTI for many trips over several years. Initially we were drawn in by their competitive price but after making a few claims over this time we are now loyal customers. This time we had been waiting for some refunds to be approved for several non refundable fares with various airlines, these were approved only last weekend so we couldn't cancel our travel insurance until we knew we wouldn't be making a claim. However nothing could have prepared us for the email we received mid week asking us to submit a ref...

I have used SCI on 2 occasions. The big test of any insurer is when you make a claim and fortunately I have not had to do so with either policy but when I had to cancel my policy due to Covid restrictions, the communication was friendly, professional and they refunded my premium promptly and without issue. Their rates are competitive, their online platforms are easy to use and their communications have always been prompt. I will be using them for my next trip without question.

Have been a customer for many years, our claim was kept open until all our refunds came back from tour, air and cruise companies.
We were emailed monthly, to see how we were going with our refunds, our last refund was 0n 19/7/20, after emailing SCTI today, 21/7/20 we received our balance or shortfall this afternoon, same day !! For me, this is extraordinary for any insurance company, well done SCTI.
PS. thank you Sarah from claims !!!

we found ourselves having to pay for flights back to Australia due to Covid-19. Nothing back at all. Had to get AFCA to negotiate refund on unused Policy portion. The wording is so tight that everything got blamed on the pandemic. I’ve used them for the last 15 years. NEVER AGAIN.

Took out a policy with SCTI last September before anyone in the world knew about Covid-19, took out extra cover to cover cost of Trip which was 20K, claimed for accommodation in India and subsequent Flight home having being asked to leave India because all Tourists were being expelled, in the small print on an obscure page apparently it states that if a Pandemic is declared your insurance policy is voided, that's all well and good but at least we should receive a refund of the cost of the policy having taken out our policy as I said above in September everything is weighted in favour of your company and I for one will never use you company again, and I will inform anyone who will listen about how bad you have treated us

Bought Travel insurance before Pandemic was declared, travelled oversease. Had to return back to Oz due to Pandemic bought new tickets, etc.
SCTI refused to pay new expenses due to Pandemic. That's it. Ni one could predict a pandemic would be declared so quickly. Don't want to take any responsibility but they are happy to take your money when you pay the premium. Appealed through their internal processes to no avail.

DON'T ever bother to buy insurance with this company, waste of money and time trying to get my money back.

Have insured with SCTI over several years now. Applying remains simple and the cover is still great value. I have only ever needed to claim once but the cover is well worth the peace of mind.

Appreciate SCTI to refund our premium paid for as our trip was cancelled. It was refunded quickly as well as waiving the usual $35 admin fee. Appreciate companies that try to assist customers during bad times.