Southern Cross Travel Insurance

We had to cancel our holiday due to the typhoon and Southern Cross rapidly assessed our claim and paid us the amount we requested.
We would definitely insure with them again.

We have used SCTI before but have never made a claim. This time we made 2 claims and both were assessed quickly and fairly and money deposited in our account.
We will definitely insure with them again.

Made a claim to reimburse my trip cancellation costs but got rejected. Saying it doesnt fit their definition of unexpected events. Its deliberately not stated in their policy so they can decide whatever suit them!!!

We incurred a large fee from a cruise company treating my wife for pneumonia. On our return to Australia we contacted SCTI with all the details and their response was extremely quick, very courteous and helpful. The refund was in our bank account asap. In comparison to other insurance companies I have dealt with over the past few years SCTI are far superior in terms of processing and customer service. Thank you SCTI :)

I was persuaded to use SCTI by the positive online reviews and it was fortunate I did. My husband had a bad accident in Corsica requiring surgery and ten days in hospital. The SCTI First Assistance team were excellent. They were helpful and efficient and demonstrated real medical expertise and understanding. Hospital bills were paid directly to the hospital and other expenses I claimed after arriving home were paid within two weeks. I have recommended them to family and friends and would not consider using anyone else in future.

The policy was easy to set up.
I had to make a claim due to unfortunate circumstances back home.
The people I spoke to over the phone were excellent to deal with very symaphetic to what had happened and steered me in the right direction of how to lodge my claim.
The result was made within 8 business days of me sending off the relevant documents with a public holiday included in there. So under 2 weeks of lodging the claim I have received payout with no fuss.
Can not recommend southern cross enough.
Have used them a few times now and will not be using anyone else in the future.
The best travel insurance company to deal with.

Suit case was destroyed, clothing damaged. Within 3 days the claim for replacement of the damaged clothing was settled. Impressed with the quick service, would recommend this company highly. Great value for money, certainly recommended over and above some of the well known Travel Insurance companies. My son who suffered tooth problems and required the services of a dentist also was insured with SCTI and he was fully reimbursed for the services provided in Holland. So, next time we travel we know where our choice of Travel Insurance will be made.

I have used this insurance company for a number of years. The first time was for a nine month stint in Spain, then multilpe trip insurance for this year and last. It was very easy to set up. Unfortunately, i've had to claim over that time for medical, dental, car rental damages and stolen items. The online claim procedure is easy and all claims have been paid. I've recommended this company to others and will never use any other. I spend 2 months twice a year in Spain and having this insurance takes the stress out of travelling.

Service for both taking out travel insurance and settling a claim was both quick and easy. Pricing is competitive making SCTI good value for money and with the one claim we made they responded quickly and fuss free.

SCTI is competitively priced & no fuss with all several previous policies. Have no claims, but airports have rough baggage handling practices resulting in some unfortunate baggage damage! We are satisfied with choosing SCTI in our future travel plans.

Used SCTI twice so far. Very easy to deal with, good value, quick response, minimum fuss & excellent personal phone assistance with questions. Never made a claim, but strong impression SCTI can be trusted to be genuinely helpful whereas other companies stress people by trying every possible fine print or reason to delay or avoid claim reimbursements.

We chose Southern Cross for their good reviews and value for money. We have now used them twice, each for extended travel overseas. We had to make a claim for medical expenses in the USA on one of those trips and Southern Cross was efficient, pleasant to deal with, and had paid or reimbursed all bills within 2 months. We are very happy to recommend them for travel insurance and will continue to use them in the future.

I was very impressed with the price, what was covered in the policy, the flexible and generous approach when I communicated with them, and the friendly, proactive follow up after I returned

Realistic cost for slightly older folk, with some good features (sensible hire car excess, clear understanding of pre-existing conditions, easy to get quote and complete form). Luckily, have not needed to make claim over 5 separate trips but process appears straightforward. However, overdue for a data-based emergency call number to fit modern communication.....need WhatsApp or similar.

Just had SCTI process my claim. They asked all the right questions to justify the claim and within a week the claim was approved. No fuss, no hassle. Recommend with confidence. Thanks SCTI.

We were happy with SCTI after the sign-up process was straight forward. We were extremely happy when the airlines cancelled our flights and we had to stay an extra day.

Have used SCTI on a number of occasions and haven't required any claims. On my most recent trip I broke the touch screen of my GoPro whilst hiking. Submitted a claim on my arrival home and, after providing the required documents, my claim was approved promptly along with a super friendly email from the team : )

It is super easy to set up a policy with Southern Cross. I haven't had any claims on my past few trips however I have made claims in the past and it was an easy process and my claim was resolved quickly. I have lost count of how many times I have used Southern Cross however it is probably around 10 times!

Excellent value have used before easy to follow on line.
Would highly recommend all covered items easy to follow and if needed items not covered not over expensive
Felt comfortable over seas with this cover