Have been a customer for many years, our claim was kept open until all our refunds came back from tour, air and cruise companies.
We were emailed monthly, to see how we were going with our refunds, our last refund was 0n 19/7/20, after emailing SCTI today, 21/7/20 we received our balance or shortfall this afternoon, same day !! For me, this is extraordinary for any insurance company, well done SCTI.
PS. thank you Sarah from claims !!!

we found ourselves having to pay for flights back to Australia due to Covid-19. Nothing back at all. Had to get AFCA to negotiate refund on unused Policy portion. The wording is so tight that everything got blamed on the pandemic. I’ve used them for the last 15 years. NEVER AGAIN.

Took out a policy with SCTI last September before anyone in the world knew about Covid-19, took out extra cover to cover cost of Trip which was 20K, claimed for accommodation in India and subsequent Flight home having being asked to leave India because all Tourists were being expelled, in the small print on an obscure page apparently it states that if a Pandemic is declared your insurance policy is voided, that's all well and good but at least we should receive a refund of the cost of the policy having taken out our policy as I said above in September everything is weighted in favour of your company and I for one will never use you company again, and I will inform anyone who will listen about how bad you have treated us

Bought Travel insurance before Pandemic was declared, travelled oversease. Had to return back to Oz due to Pandemic bought new tickets, etc.
SCTI refused to pay new expenses due to Pandemic. That's it. Ni one could predict a pandemic would be declared so quickly. Don't want to take any responsibility but they are happy to take your money when you pay the premium. Appealed through their internal processes to no avail.

DON'T ever bother to buy insurance with this company, waste of money and time trying to get my money back.

Have insured with SCTI over several years now. Applying remains simple and the cover is still great value. I have only ever needed to claim once but the cover is well worth the peace of mind.

Appreciate SCTI to refund our premium paid for as our trip was cancelled. It was refunded quickly as well as waiving the usual $35 admin fee. Appreciate companies that try to assist customers during bad times.

Easy to set up. Easy to claim online when we supplied all the details required. Easy to clarify any questions we had over the phone. We rented a car for two months in New Zealand and unfortunately scraped one wheel against the curb. The rental company charged us and we made a claim on our travel insurance which was dealt with very efficiently to our satisfaction.

I really don't know why I bother with insurance. the excuse they came up with was the Government enforced a lockdown due to covid. so that is a general exclusion.

Used Southern Cross travel insurance for our Bali trip. My daughter required medical assistance whilst we were away. Came home, claimed online which was a very easy process. Received an email today saying the claim was approved and all medical expenses were refunded. It appears they chose to waive the $100 excess too. Thank you, I will definitely use Southern across for all future travel insurance (when the world goes back to normal!)

Would not use any other insurance company. Luckily did not need to claim on this trip. Unfortunately have claimed in the past and they were excellent to deal with; everytime we spoke with SCTI they were prepared : had liaised with medical teams overseas and had a plan of action in place. Communication was excellent.

First time we have used this inurance provider and found them excellent to deal with. Prompt replies to our queries. Would recommend them to anyone. Above our expectations. Great service.

Ive been using scti for all my previous travels and have never needed to make a claim, until my most recent trip to Vietnam! With the required information provided (receipts and police reports) I was able to have my claim processed within a few weeks and had my funds received within a months time

Booked flights in May 2019 before anyone knew anything about a pandemic (and bought travel insurance around the same time) only to now be informed they won’t even refund ONE of our flights. What is the point in buying insurance?! I understand this is a difficult time but now is the time you should be supporting customers not creating new documents so that you don’t have to assist them. Will definitely reconsider ever buying travel insurance with southern cross travel again.

I highly recommend SCTI. I disembarked early from a cruise ship because of the coronavirus fears and changing ports, put in a claim 3 weeks ago, and this morning was advised that they have covered all my costs. Sarah, the Claims Assessor, was excellent. Will only use SCTI for future travel insurance. Thank you

Spent $800 on this insurance for 4 months travel. They did not cover anything related to COVID-19 as they stated “We do appreciate that this was an unknown event for you, however, the policy does not cover such governmental restrictions” as QLD we’re closing their borders

Will never get an insurance from SCTI again. It was my first time to try SCTI but wont be using them again. I initially purchased from them upon seeing good reviews but alas, I was wrong. The airline canceled my flight and there's no point in going as threat of covid19 is increasing. They will not cover the cost or even half of the cost even though I purchased my insurance before the covid19 became a pandemic.

I highly recommend this company, prompt claims process, good value for money, even with existing medical conditions,great choice of coverage especially for cruisingextra cost very reasonable for two extra medical conditions.

my policy was accepted on line, and was great value for money. I paid for twelve months not expecting to claim as I'm a reasonably healthy person, but with the current virus I couldn't travel overseas as planned in October. My claim has been viewed and settled within a few weeks. I'm so pleased.