1Cover Travel Insurance

1Cover Travel Insurance

Comprehensive, Domestic, Already Overseas, etc... · See All

4.3

4,748 reviews · Statistics

PositiveNegative
84% · 3,981609 · 13%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all reviewer photos
    Thumbnail
Claim Resolution Time
  • <1 week (64)
  • 1-2 weeks (44)
  • 2-4 weeks (30)
  • 1-2 months (17)
  • 3+ months (15)
Claim ApprovedYes (112) · No (71)
Value for Money
3.6 (517)
Transparency
3.4 (447)
Customer Service
3.6 (505)

Reviews

Andrew
Andrew Greater Melbourne (Inner), VIC · 2 posts

Disappointing as did not meet requirements

Comprehensive Travel Insurance

We have been very disappointed with 1cover insurance as always trying to wriggle out of their insurance responsibilities and not pay out genuine customers!! Beware 1cover you are NOT covered !

  • Destination: New Zealand
  • Claim Made: Yes
  • Insurance Cover For: Senior
  • Claim Resolution Time: 3+ months
  • Type of Claim: Medical
  • Claim Date: October 2023
  • Claim Approved: No
Review your last purchase on ProductReview.com.au
Kathy
Kathy Perth, WA · 2 posts
 · Verified

Great

Already Overseas Travel Insurance

Cheap & includes what I want to be I d got

  • Destination: South-East Asia (e.g. Bali, Vietnam, Thailand)
  • Claim Made: No

Collected in partnership with 1Cover

Daniel
Daniel Greater Melbourne (Inner), VIC

Stolen goods

Comprehensive Travel Insurance
  • Destination: South-East Asia (e.g. Bali, Vietnam, Thailand)
  • Claim Made: Yes
  • Thumbnail
Review your last purchase on ProductReview.com.au
Helen
Helen Greater Melbourne (Outer), VIC
 · Verified

Don't go past 1Cover travel insurance

Comprehensive Travel Insurance

Took out our policy for travel to Bali with $100.00 excess, easy to do online. During my stay in Bali in June/July I contracted Dengie fever while in Bali. 1Cover was contacted & they were easy to deal with , were very understanding. Policy covered my 9 day hospital costs as well as my partner's extended stay ,flights etc. We had no trouble lodging claim & received our coast minus excess within 3 weeks. I have just returned from Bali after taking out another policy with 1Cover, they are the company we always use for overseas travel. Highly recommend them.

  • Destination: South-East Asia (e.g. Bali, Vietnam, Thailand)
  • Claim Made: Yes
  • Insurance Cover For: Senior
  • Claim Resolution Time: 2-4 weeks
  • Type of Claim: Medical
  • Claim Date: July 2023
  • Claim Approved: Yes

Collected in partnership with 1Cover

Travel Insurance

Find out how 1Cover Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
Signet19
Signet19 Sydney, NSW · 8 posts
 · Verified

This insurance is essential, enjoy your holiday.

Comprehensive Travel Insurance

We have used 1 Cover for cruising within Australia and overseas. 1 Cover are comprehensive on their cover and it’s very affordable. We sure did do homework to get the best cover especially after the Covid issues. 1 Cover are very easy to make claims with and have always had them accepted, even the dreaded missed port that a lot of travel insurance companies don’t seem to care about. Always 1 Cover, it’s the best.

  • Destination: Australia, New Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
  • Claim Made: Yes
  • Insurance Cover For: Senior
  • Claim Resolution Time: 1-2 weeks
  • Type of Claim: Travel Delays/Cancellations
  • Claim Date: March 2023
  • Claim Approved: Yes
Review your last purchase on ProductReview.com.au
Lisa
Lisa
 · Verified

Easy travel insurance

Comprehensive Travel Insurance

Easy to purchase.Peace of mind when travelling,good value for money.

  • Destination: South-East Asia (e.g. Bali, Vietnam, Thailand)
  • Claim Made: No
  • Insurance Cover For: Adult

Collected in partnership with 1Cover

Deanne W.
Deanne W.
 · Verified

Didn’t help when I needed

Comprehensive Travel Insurance

I have used 1cover several times over the past few years.
My last trip to Vanuatu was the first time a difficulty occurred and I needed to call on my insurance company to help. So I put in a claim.

I was stressed and worried but I was sure 1cover would look after me. Tell me things are ok and get things sorted.

That didn’t happen. I was left feeling more confused, more stressed and starting to feel very let down my the company I trusted to assist if I needed.

After 11 days and needing to sort things out myself, I still haven’t heard back from 1cover. Oh. They did get back to me quite quickly when I asked if I needed to extend my policy because I was STUCK in Vanuatu
Star rating for customer service at the claim end 0 (zero).

  • Destination: Pacific Islands (e.g. Fiji, Vanuatu)
  • Claim Made: Yes
  • Insurance Cover For: Adult
  • Type of Claim: Travel Delays/Cancellations
  • Claim Date: October 2023
  • Claim Approved: No
Review your last purchase on ProductReview.com.au
Dogbait
Dogbait Southwest, VIC · 4 posts
 · Verified

Highly Recommend 1Cover Travel Insurance

Comprehensive Travel Insurance

This company was recommended by our travel agent and we have no complaints. We took out a policy for a trip to Lord Howe Island as flights there can be unreliable and found the set-up procedure to be very quick and simple even with some health issues and those questions were unobtrusive. A policy issued in a matter of minutes and the trip insurance wise was uneventful.

Have now taken out a policy for two months in Europe in 2024 which is a bit more expensive but very reasonable given our age and minor medical issues.

  • Destination: Australia
  • Claim Made: No
  • Insurance Cover For: Senior
Review your last purchase on ProductReview.com.au
tatiana
tatiana Sydney, NSW
 · Verified

the best travel insurance

Comprehensive Travel Insurance

we used 1cover insurance for the last couple of years as previous insurance was not good. 1 cover easy to set up ,policy was good value .once we had to lodge a claim for large amount of money as we were not able to travel for medical problem ,our claim was resolved in 9 days and day 11 we received deposit in our bank account.

  • Destination: Africa, East Asia (e.g. China, Japan, South Korea) and South-East Asia (e.g. Bali, Vietnam, Thailand)
  • Claim Made: Yes
  • Insurance Cover For: Adult
  • Claim Resolution Time: 1-2 weeks
  • Type of Claim: Medical
  • Claim Date: April 2023
  • Claim Approved: Yes

Collected in partnership with 1Cover

Travel Insurance

Find out how 1Cover Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
Barmyfarmers
Barmyfarmers Greater Melbourne (Outer), VIC · 11 posts
 · Verified

Disappointing is an understatement

Comprehensive Travel Insurance
  • Destination: New Zealand
  • Claim Made: Yes
  • Insurance Cover For: Adult
  • Type of Claim: Medical
  • Claim Date: November 2023
  • Claim Approved: No
Review your last purchase on ProductReview.com.au
Seasoned traveller
Seasoned traveller Northeast, VIC

Quality cover for pre existing conditions

Comprehensive Travel Insurance

1cover gave us solid travel insurance, both domestically and internationally. It was cheaper than other well known travel insurance companies. My husband has had previous health issues that have all been treated effectively and 1 cover were fare with their medical assessments. I only ever use 1cover now.
I also had very helpful advice with online chat to customer service operators who also completed the policy for me.

  • Destination: Europe, New Zealand and South-East Asia (e.g. Bali, Vietnam, Thailand)
  • Claim Made: No
Review your last purchase on ProductReview.com.au
Noelle
Noelle Melbourne · 4 posts

Extraordinarily helpful professional great value

Comprehensive Travel Insurance

Booked but couldn’t go on trip so
messaged Jaz who rang me and sorted everything out. Very kind considerate

  • Destination: Europe
  • Claim Made: No
  • Insurance Cover For: Senior
Review your last purchase on ProductReview.com.au
Travel Insurance

Find out how 1Cover Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
colin s.
colin s.

1 Cover Travel Complete Cowboy Outfit and a disgrace to the Insurance Industry

Medical Only Travel Insurance
  • Destination: Europe
  • Claim Made: Yes
  • Insurance Cover For: Child
  • Type of Claim: Medical
  • Claim Date: January 2023
  • Claim Approved: No
  • Thumbnail
Review your last purchase on ProductReview.com.au
Don
Don Sydney, NSW · 2 posts

No Liability Cover for ski-ing in Italy

Comprehensive Travel Insurance

Be aware, though you may opt for Ski-cover, Policy exclusions mean there is no Third Party Liability cover for ski-ing (especially important given Italy's requirement for 3rd Party Liability cover).

  • Destination: Europe
  • Claim Made: No
  • Insurance Cover For: Adult
Value for Money
Transparency
Customer Service
Review your last purchase on ProductReview.com.au
1Cover
1Cover · 
1Cover
1Cover · 

Hi Don, apologies, yes you are correct. Personal liability is excluded when participating in Winter Sports.

Best regards
Eva

Carmel Loughney
Carmel Loughney

contact feedback

Comprehensive Travel Insurance

Thank you. Very helpful and efficient. I Would purchase again

  • Destination: Europe
  • Claim Made: No
  • Insurance Cover For: Adult
Review your last purchase on ProductReview.com.au

Questions & Answers

Roberto Sajonia
Roberto Sajonia ·  · Travel Insurance

We purchased a travel insurance with 1Cover on our supposedly pilgrimage to Holy Land, Israel from 17/11/23 to 6/12/23. And because of the on going conflict in that region our travel has been cancelled. How we go about with our refund as this travel has not started yet? Policy#1C-AU-CPN3255083

1Cover
1Cover · 

Hi Roberto,

Thanks for your query and apologies for the delay in response. The best way to communicate with 1Cover is directly through our online chat, email or our website. We have many communication channels, so a third-party website is not a priority for us.

Our policy (like all travel insurers) has a general exclusion when it comes to claims arising directly our indirectly due to Acts of War.

You can learn more here: https://www.1cover.com.au/travel-advice-news/
Please refer to the post of 13 October 2023.

We'd be happy to change the dates and destination of your policy should you wish to travel somewhere else.

I hope this answers your query.

Best regards
Eva | Customer Relations

Guest
Bethany Pedersen
Bethany Pedersen ·  · Already Overseas Travel Insurance

I would like cover as I am currently overseas and my policy with Tick insurance expires on 13th September. I would like cover until December now as I am extending my stay.

1Cover
1Cover · 

Hi Bethany, thanks for your enquiry. You may be eligible for a 1Cover Already Overseas policy provided that:
- You purchase your policy within 5 days from either the date you departed Australia; or the expiry of any other travel insurance policy; and

- Your period of overseas travel does not exceed 15 consecutive months in total from the date you originally departed Australia;

- You also need to intend to return to Australia on the end date of your policy.

https://www.1cover.com.au/already-abroad-travel-insurance/

Please be sure to read the full eligibility criteria at the time of purchase. I hope this helps.

Best regards,
Eva

Guest
Barbara E.
Barbara E. ·  · Domestic Travel Insurance

Boat trip Vanuatu need quote

1Cover
1Cover · 

Thanks for your enquiry. Unfortunately, we’re unable to issue quotes via Review Websites.

The best way to get a quote is online via our website https://www.1Cover.com.au. It only takes 2 minutes. That way you’ll be able to answer any of the relevant medical screening questions and review the declarations.

Otherwise you can email our customer service team at info@1cover.com.au and someone will get back to you within 48 hours.

You will need to provide the ages of travellers, the dates of travel, where you are travelling to, and whether there are any pre-existing medical conditions to declare.

Guest

Get an answer from our members and 1Cover representatives

Select a listing for your question
1Cover Travel Insurance

Details

Compare all 1Cover Travel Insurance listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterLloyd'sLloyd'sLloyd'sLloyd's
Maximum Age Covered 101 years old101 years old74 years old74 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedNot CoveredUnlimitedUnlimited
Accidental Death$25,000$25,000$25,000Not Included
Emergency Dental$1,000Not Included$500$500
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
Resumption of Journey $3,000Not Included$3,000Not Included
Hospital Cash Allowance$5,000Not Included$5,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedNot CoveredUnlimitedUnlimited
Loss of Income$10,400Not Included$10,400Not Included
Permanent Disability$25,000Not Included$25,000Not Included
Luggage & Personal Effects
Theft of Cash $250Not Included$250Not Included
Delayed Luggage $250Not Included$250Not Included
Credit Card Fraud$5,000Not Included$5,000Not Included
Travel Documents / Passport Included as part of Credit Card Fraud Cover ($5,000)Not IncludedIncluded as part of Credit Card Fraud Cover ($5,000)Not Included
Maximum Single Item Limit $3,000 (Computer or camera)$3,000 (computer, video recorder or camera), $1,000 (mobile phones, tablets)$3,000 (Computer or camera)Not Applicable
Luggage & Personal Effects $15,000$15,000$15,000Not Included
Ancillary
Personal Liability $5,000,000$5,000,000$5,000,000$5,000,000
Rental Vehicle Excess $5,000 plus optional additional cover up to $8,000$5,000 plus optional additional cover up to $8,000$5,000Not Included
Motorbike / Moped Coverage Included for bikes up to 50ccNot IncludedIncluded for bikes up to 50ccIncluded for bikes up to 50cc
Domestic Pet Care $500Not Included$500Not Included
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot Included
CruiseOptional ExtraOptional ExtraOptional ExtraNot Included
Adventure Not IncludedNot IncludedNot IncludedNot Included
Snow / SkiOptional ExtraOptional ExtraOptional ExtraNot Included
Compare all 1Cover Travel Insurance listings
Visit official website

Contact info for 1Cover Travel Insurance

  • ABN: 91105954265

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.