1Cover Travel Insurance

1Cover Travel Insurance

 Verified1cover.com.au
1Cover Travel Insurance
4.3

4,814 reviews

PositivevsNegative
84% · 4,031621 · 13%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.7
Transparency
3.5
Customer Service
3.6

Reviews

4,814 reviews
TME
TME3 posts
  Verified Comprehensive

Quick, easy and affordable travel insurance

Web site has easy to understand coverage and options, with the cost being very competitive. We use twice a year for overseas holidays. The one occasion we claimed it was again straight forward and resolved fairly swiftly. Our preferred travel insurance Show details
Mario Simic
Mario SimicSydney, NSW2 posts
  Verified Comprehensive
Transparency
Customer Service
Tracey M.
Tracey M.
  Fair Incentive Verified Comprehensive

Good insurance company

I had a nasty fall in Cambodia my arm is still healing after 4 weeks even though I didn’t use the service it’s peace of mind knowing I have insurance if needed Show details
Sandra
SandraSydney Surrounds, NSW
  Verified Comprehensive

Very reasonable overseas insurance coverage

Cover was good value for money. I give it a 4 as luckily I didn't have to make a claim. so I can't rate it on that service. I found it easy to apply and get the documents and also understand the pds. I could also cover specific conditions. I highly recommended, but as always do your own research as this product may not be suited to your individual needs. Show details
Transparency
Customer Service
Bernie G
Bernie GHunter Region, NSW
  Comprehensive

No harm done

My matter and inquiry were dealt with quickly and effectively.
I have used 1Cover exclusively every year for well over 10 years and have only recently made a claim of which was denied. I eventually withdrew my claim as In the end my holiday was refunded by others.
1Cover partially refunded my premium.
I will continue to use 1Cover in the future as I believe they have integrity. Show details
Value for Money
Transparency
Customer Service
Jana H.
Jana H.South East Queensland, QLD
  Comprehensive

Excellent service and prices

Mia was fantastic to deal with, quickly answered all my questions, I will keep insuring with this company. Excellent service and prices. Thank you! Show details
alisong
alisong10 posts
  Verified Comprehensive

Brilliant and so easy to deal with!

1Cover were brilliant from start to finish! 2 days before I was due to leave for Europe I had scan results which prevented me from travelling. 1Cover communicated efficiently, kept me in the loop at all times and assessed my claim fairly and reasonably. It was approved and within a few days the money was in my account. I could not fault them. They were responsive and easy to deal with. I can't recommend them highly enough! Show details
Value for Money
Transparency
Customer Service
Sharon
SharonSouth East Queensland, QLD
  Domestic

Staff experience

We are awaiting to go on our holiday and god willing we don't need insurance however to staff have been very helpful. Show details
Value for Money
Transparency
Customer Service
Maria P
Maria PSouth East Queensland, QLD
  Verified Comprehensive

When your travel dreams become nightmares!!!

Highly responsive, caring and professional service. Exceptional cover for a competitive price. Claim resolved satisfactorily within two weeks. Thank you to Daniel, Amy, Morgan and Scout. Show details
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Sheryl Linco
Sheryl LincoDarwin, NT
  Verified Comprehensive

Good product

1Cover was well priced and provided the cover I required for travelling overseas. The online process was easy and clear. I was happy with this product. Show details
VVG
VVGGreater Melbourne (Outer), VIC
  Verified Comprehensive

Happy Traveller

1Cover is excellent value for money, and l did claim last time and was well looked after by them, many thanks Show details
Janet Coetzer
Janet CoetzerPerth, WA2 posts
  Comprehensive

Great disappointment

Whilst on a vacation in South Africa, my travel partner, who is my sister, fell and broke her hip. This resulted in an extended stay for myself in order to look after her in the short time I could. Additional costs included hotel accommodation, car hire and meals for an additional six days. When I phoned 1Cover, they informed me that they only covered travel companions either of Australian or New Zealand citizenship. I find this to be absolutely ridiculous. We live in a multicultural country, who is to say that the only time you can go and travel is with an Australian or New Zealand citizen, this is absurd. I will not be using 1Cover again and will not recommend your company to upcoming travellers. Show details
Liza Burrows
Liza Burrows
  Domestic

Great customer service

I dealt with Mia who was awesome. There was some back & forth over a couple of days & she resolved my issue. It was really nice to deal
with a person on the live chat & not a computer!!!! Show details
Maria
MariaVictoria2 posts
  Comprehensive

Insurance made easy

I chose 1cover based on a recommendation by my friend who has never had a bad experience with your service and she mentioned the convenience and ease to apply as well as the affordability of insurance cover. That's why I chose 1cover and I would recommend you to my family and friends given the chance. Show details
Value for Money
Transparency
Customer Service
Carolyn - Lilydale
Carolyn - LilydaleGreater Melbourne (Outer), VIC2 posts
  Verified Comprehensive

Great value cover for family with adult dependent children

Wide ranging comprehensive cover at a competitive price. One of only a few companies that would offer a policy to cover 3 adults from the one family - most would only cover 2 adults and dependents under 18. Quick and easy to organise online. Fortunately didn’t need to make any claims so can’t comment on that side of things. Show details

Questions & Answers

Roberto Sajonia
Roberto Sajonia · Travel Insurance

We purchased a travel insurance with 1Cover on our supposedly pilgrimage to Holy Land, Israel from 17/11/23 to 6/12/23. And because of the on going conflict in that region our travel has been cancelled. How we go about with our refund as this travel has not started yet? Policy#1C-AU-CPN3255083

1Cover
1Cover   DM   
Bethany Pedersen
Bethany Pedersen · Already Overseas Travel Insurance

I would like cover as I am currently overseas and my policy with Tick insurance expires on 13th September. I would like cover until December now as I am extending my stay.

1Cover
1Cover   DM   
Barbara E.
Barbara E. · Domestic Travel Insurance

Boat trip Vanuatu need quote

1Cover
1Cover   DM   
See all 1Cover Travel Insurance questions

Details

Compare all 1Cover Travel Insurance listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterLloyd'sLloyd'sLloyd'sLloyd's
Maximum Age Covered 101 years old101 years old74 years old74 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedNot CoveredUnlimitedUnlimited
Accidental Death$25,000$25,000$25,000Not Included
Emergency Dental$1,000Not Included$500$500
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
Resumption of Journey $3,000Not Included$3,000Not Included
Hospital Cash Allowance$5,000Not Included$5,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedNot CoveredUnlimitedUnlimited
Loss of Income$10,400Not Included$10,400Not Included
Permanent Disability$25,000Not Included$25,000Not Included
Luggage & Personal Effects
Theft of Cash $250Not Included$250Not Included
Delayed Luggage $250Not Included$250Not Included
Credit Card Fraud$5,000Not Included$5,000Not Included
Travel Documents / Passport Included as part of Credit Card Fraud Cover ($5,000)Not IncludedIncluded as part of Credit Card Fraud Cover ($5,000)Not Included
Maximum Single Item Limit $3,000 (Computer or camera)$3,000 (computer, video recorder or camera), $1,000 (mobile phones, tablets)$3,000 (Computer or camera)Not Applicable
Luggage & Personal Effects $15,000$15,000$15,000Not Included
Ancillary
Personal Liability $5,000,000$5,000,000$5,000,000$5,000,000
Rental Vehicle Excess $5,000 plus optional additional cover up to $8,000$5,000 plus optional additional cover up to $8,000$5,000Not Included
Motorbike / Moped Coverage Included for bikes up to 50ccNot IncludedIncluded for bikes up to 50ccIncluded for bikes up to 50cc
Domestic Pet Care $500Not Included$500Not Included
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot Included
CruiseOptional ExtraOptional ExtraOptional ExtraNot Included
Adventure Not IncludedNot IncludedNot IncludedNot Included
Snow / SkiOptional ExtraOptional ExtraOptional ExtraNot Included
Awards 2018 and 20192018 and 20192018 and 20192018 and 2019
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Contact info for 1Cover Travel Insurance

  • ABN: 91105954265

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