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1Cover Travel Insurance

1Cover Travel Insurance

4.4 from 4,184 reviews

Always Great

i have always used 1coer and never had a problem, even when I had to claim, all to easy. I have use 1cover for 8 trips in the last 10 years.

Insurance Cover For:Adult, Child, Senior and Teenager
DestinationNorth America
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateSeptember 2016
Claim ApprovedYes

Best travel insurance.

Great value, easy to contact if anything were to go wrong. This is my 5th time using 1cover and just about to use them again. All my friends use 1Cover too.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo

multiple claims, multiple excess

I didn't like that I had to make multiple claims meaning that excess was taken out of my return multiple times. I figured the $200 excess was $200 only not $200 x how many claims you make. I've never actually had to make a travel insurance claim so lesson learnt.

Value for Money
Customer Service
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMarch 2019
Claim ApprovedYes

Peace of mind

No issues. Communication excellent. Text to remind me of details of cover. No difficulty in locating policy. Cheap cover for pr existing conditions. Would like future no claims discounts for pre existing

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationAustralia/Oceania
Claim MadeNo

I didn't need it, but it sure felt good having it and so reasonably priced.

I think my title says it all. Compared to my health insurance company and other 'big' companies, this was so inexpensive. It's great to travel with this kind of security.

Value for Money
Insurance Cover For:Adult
DestinationAustralia/Oceania
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi MLB, I'm glad that you found our policies competitive and our service easy to use. Travel insurance is certainly the safety net every traveller needs. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover

makes peace of mind

easy to apply open clear assessment of what is covered . Competitive pricing give you value for money and peace of mind so you can relax and enjoy your travel .Knowing any emergency or mishap is covered.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationEurope
Claim MadeNo
1 comment
Hi Kevin, It's great to hear our policies helped provide you with peace of mind while on your trip. It's fantastic to know our customers can relax because of their cover. We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future. Sophie@1Cover

Never go with anyone else

My family have been using 1 Cover for years....and wouldn't use anyone else. Very easy to set up - and good value for money. I have lost count of how many times we have used....and just about to use again :) - Highly recommend to all my friends/family - who have also used.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia and Europe
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Mark, Big thanks for the kind words and continuing loyalty, it means the world to us. Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future. Sophie@1Cover

Good value travel insurance

It has been quite a few years since we used 1 cover as they had previously required medical certificates to cover pre existing medical conditions. Now that they have a self assessment medical section on the website it is a lot easier to apply for travel insurance [although the older you get the more expensive the cover will be]. The website was easy to follow so we shall use 1 cover again in the future as they have a good reputation from people we know that have used them before to obtain cover.

Value for Money
Insurance Cover For:Senior
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo
2 comments
Hi Rodgar, it's great to hear that you are happy with the changes we made to our medical assessments, we certainly aim to keep processes as simple and stress-free as possible. Happy customers are our number one goal! Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future. Sophie@1CoverThanks Sophie@1Cover-We shall certainly use 1Cover again on our next trip.

Good value and peace of mind

I've always used 1Cover for my travel insurance needs. It is affordable and great value when compared to other companies. The website is also very easy to navigate and easy to understand.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Andrew, Thank you for the kind words. It's always encouraging to hear that we are continuing to provide a reliable and affordable product. It's fantastic to hear from a satisfied and loyal customer. We are looking forward to providing you with legendary service for your next trip. Sophie@1Cover

This is perfect and so easy to organise online.

My travel insurance was good value, pre existing medical condition covered at no extra cost. (There are conditions of cause)
I have used 1cover for each trip I take. So many times highly recommend 1cover.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationNorth America
Claim MadeNo
1 comment
Hi Kenji, I’m glad you found our policies competitive and our service easy to use. It's always encouraging to hear such nice words from a satisfied and loyal customer. We hope you had a great time on your trip and we look forward to serving you again in the future. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover

1cover is good value

I have used this company before and have recommended it to others who have been paying sometimes double for the same cover with other companies. It was easy to set up and gave me peace of mind

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAustralia/Oceania
Claim MadeNo
1 comment
Hi Susan, I’m glad to hear that you found our policies competitive and our service easy to use. It means so much when we hear a customer tell us how happy they are with our service & pricing. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Sophie@1Cover

Peace of Mind Cover

My mother and I recently travelled to Tasmania on a Cruise, it was great to know we had cover if air lifted from our Ship unexpectedly. I didnt relise that although I was only traveling to Tasmania Australia that my health insurance wouldn't cover this. Thank you 1 Cover

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAustralia/Oceania
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Shaz, It's great to hear our policies helped provide you with peace of mind while on your trip. It's fantastic to know our customers can relax because of their cover. We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future. Sophie@1Cover

Great cruise cover.

Your online application could be easier to navigate.
It wasn't clear whether I was only covered for the actual cruise or from when I left home, as with my other insurers.
My insured dates were from leaving home to return, which in fact was 6 days longer than the cruise dates.

Insurance Cover For:Adult
DestinationAustralia/Oceania
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Kerrie, Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. I'm glad that you were happy with the extend of our cruise cover. We look forward to serving you again in the future. Sophie@1Cover

The best one

I have to say, the 1Cover is the best insurance company which I experienced.
Response was so quick. My inquiring by email always be answered in 30 mins. My God, I love it.
2 Months ago, I hit a kangaroo in evening when I was driving a rental car. After accident, the Herzt charged me a high excess fee. I asking some question to Herzt, they almost never have any response until email them twice or third. High excess fee is the profit to them as I know, why they still look like unhappy? However the 1Cover' attitude warmed me, and they paid quickly once I have claimed.
I will buy 1Cover Travel Insurance continued, I trust them.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAustralia/Oceania
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time<1 week
Claim DateMarch 2019
Claim ApprovedYes
1 comment
Hi David, Another positive review regarding our car rental excess cover! It's certainly a popular part of our policies. I’m glad you were pleased with your coverage and 1Cover's additional extras. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Sophie@1Cover

Peace of mind - value plus

1Cover Travel Insurance - I've used their Annual Multi Trip cover for the past 4 years and found it the most cost effective policy for my needs. Travelling several times a year, and mostly for 4 to 5 weeks at a time. Although I've never made a claim, their premiums are the best for the longer holidays over 30 days. For Worldwide cover (not including optional approx $50 for Americas), for about $570 a couple, and covers all medical costs and car rental excess cover up to $5K. This alone saves $100's when hiring a car in Europe/UK.
I wonder if they have a no claim bonus?

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia, Australia/Oceania, Europe and South America
Insurance TypeMulti-Trip
Claim MadeNo
1 comment
Hi Mike, Thank you for your continued support and for the confidence that you have placed in us, we appreciate your trust and loyalty. It's great to know that our policies helped provide you peace of mind while on your trips and saved you some $$ on rental excess. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it! Sophie@1Cover

Worth it!

I've been using 1Cover annual frequent cover 90 days for about 4 years now and for the first time have had to put in a claim when my flight was cancelled due to adverse weather conditions. I had to pay for accomodation and meals as the airline only covered for one day. When it happened, we rang 1cover and they advised to get a letter from the airline and to keep all receipts etc. Upon my return, we used the online claim form and attached all the documents required (Airline letter, original tickets, amended tickets, Hotel receipts, food receipts etc) and emailed it. I received a letter confirming the refund within 24 hours less the excess. I travel a few times a year sometimes for long periods. The annual cover is perfect as it covers for myself and husband even if we don't travel together and includes children under 21 years of age as long as they travel with either parent. It covers you for a year as long as each trip is no longer than 90days. It's excellent value for money and now with this claim and the quick service provided, can say, its more than worth it.

Value for Money
Customer Service
Insurance Cover For:Adult and Child
DestinationAustralia/Oceania
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateMarch 2019
Claim ApprovedYes
1 comment
Hi Lucy, IT's fantastic to hear that you've been so impressed with the value of our Frequent Traveller policy and that you were happy with the outcome of your recent claim. Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future. Sophie@1Cover

Highly recommend

Have always used 1Cover travel insurance, would highly recommend them. Never had a problem with claims, always quick and efficient with processing. Have used them for over 10 years and have been very satisfied.

Value for Money
Customer Service
Insurance Cover For:Adult and Teenager
DestinationAsia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical and Travel Delays/Cancellations
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
Hi Gaff, Thank you for the kind words. It's always encouraging to hear that we are continuing to provide a reliable and affordable product. It's fantastic to hear from a satisfied and loyal customer. We are looking forward to providing you with legendary service for your next trip. Sophie@1Cover

Great Insurance

Great value, wen i had to make a claim it was so quick and easy. I will recommend 1 Cover to all my friends. I have used 1 Cover 5 or 6 times and will continue to do so.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateOctober 2018
Claim ApprovedYes
1 comment
Hi ShonaB, I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. It's fantastic to hear from a satisfied and loyal customer. We are looking forward to providing you with legendary service for your next trip. Sophie@1Cover

Poor Policy

I was quite disappointed with the service. I was on an overseas holiday and my bag was damaged on an airline and my phone screen was damaged. I believe as this is the one holiday it should have been covered under the one excess however I was told that I would be charged two separate excesses as they are two different incidents. This seems ridiculous to me as it was the one trip and I had evidence to prove this. Will really make me second guess your service in the future as your policy is poor.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimPersonal Liability
Claim Resolution Time1-2 weeks
Claim ApprovedNo
1 comment
Hi LauraH, I'm sorry to hear that you were unhappy with the outcome of your claim, excess is applied per event on a policy. . However, you can choose to have your claim escalated and reviewed by an independent panel if you wish. To organise a review please email your policy details outlining your complaint to complaints@coffre-fort.com.au Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. Sophie@1Cover

Do not really know as we did not have to use it.

Yes, This is the reason we took it. We checked several others and yours seem good. I am over eighty and a lot of companies did not want to know me Jim

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationAustralia/Oceania
Insurance TypeMulti-Trip
Claim MadeNo
1 comment
Hi Jim, I’m glad to hear that you found our policies competitive and our service easy to use. We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future. Sophie@1Cover

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Questions & Answers

I would like a quote. . I'm going overseas roughly from the 13of may till the 10of September to Europe mainly Germany You should know all my history . Please make me a reasonable quote I e price Kind regards Fred Gabriel
1 answer
Hi Fred, From my information, you need to contact them directly for a quote. You're luck to be able to go overseas for such a long time. I think 1 Cover has a maximum period of 90 days. Budget Direct has only a 30 day max period..... Call them direct for a quote. Cheers, Mike

I was reading the one star reviews and 1Cover, repeatedly, asked people to escalate through the person who answered. Can 1Cover please indicate how many of these issues were resolved by the escalation process?
No answers

My wife and I are 77 and 75 respectively. We wish to travel to Europe on 23rd August this year for 49 days. I had a popliteal bypass in 2015 and a turp in November last year. Both are no problem. My wife suffers from aortic regurgitation in a mild form(no treatment advised) We would like a quote for travel insurance.
No answers

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