1Cover Travel Insurance

1Cover Travel Insurance

 Verified1cover.com.au
4.3

4,771 reviews · Statistics

PositivevsNegative
84% · 3,998613 · 13%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Claim Resolution Time
  • <1 week (64)
  • 1-2 weeks (48)
  • 2-4 weeks (30)
  • 1-2 months (19)
  • 3+ months (16)
Claim ApprovedYes (115) · No (74)
Value for Money
3.7 (534)
Transparency
3.4 (462)
Customer Service
3.6 (520)

Reviews

1Cover Travel Insurance4,771 reviews
M.Mendi
M.Mendi
  Verified Comprehensive

Home away from home

I did not use my travel insurance but it was good to be covered and protected for any eventualities . Show details
Transparency
Customer Service
John T
John TSAMetropolitan Adelaide, SA
  Comprehensive

Terrible Claims Experience

Hopeless claims experience and very dissatisfied. I have been using 1Cover for years as it was good value and easy online. Until I had a claim. Unexpectedly ended up in hospital before departure and hence wasn't able to travel. That's when the fun began. God help anyone if you're overseas and require claims assistance. Sadly I would never recommend 1Cover again. Be warned. Show details
RootingKing
RootingKingOakden14 posts
  Travel Insurance

Not worth getting

Cruise insurance is more expensive. But as it turns out all of the things you pay extra for so you are covered are excluded.
The coverage does not include additional transport costs as a result of changes by the cruiseline.
Exceptionally poor value, poor service. Whats the point of insurance that doesn't cover the unexpected out of your control additional costs.
I have used this company for years, but first time claim is rejected. Won't be back... Show details
Debbie
DebbieWAPerth, WA2 posts
  Comprehensive

Disappointing customer service

I registered my claim for medical in November when I had a serious fall in Bali. My medical claim was dealt with urgently. However I registered a supplementary claim for broken sunglasses and lost pendant in early December. I was asked to pay my excess so my claim could be progressed but I have heard nothing since 22 December despite lots of emails and auto replies. Could somebody at 1cover please follow up on my claim and resolve one way or the other. Show details
Value for Money
Transparency
Customer Service
Soez
SoezVICGreater Melbourne (Outer), VIC
  Verified Comprehensive

Don’t travel without this travel insurance!

I was in need of emergency doctor when travelled overseas. Unfortunately the overseas number didn’t work so I emailed them and got very prompt response. I was feeling so at ease knowing I got the support I needed.
I will continue to use 1Cover for my travel. Thank you Show details
Rome T.
Rome T.
  Verified Medical Only

Great cost effective travel insurance

Cost effective travel insurance for the budget traveller. Great medical cover. Show details
Jack
JackWAPerth, WA
  Verified Comprehensive

You need to have it just in case

I didn't need it was a good trip but I had it any ways Show details
Value for Money
Stephen L.
Stephen L.2 posts
  Verified Comprehensive

Too many conditions

Too many conditions. You are unable to buy insurance for part of a trip - can only buy for the whole trip even when not required. Can only buy high risk activity options when you purchase the most expensive insurance option - you should be able to buy this option on the cheaper insurance and for a shorter time period than full trip. Show details
Value for Money
Kathryn
Kathryn
  Comprehensive
Value for Money
Transparency
Customer Service
Rick
RickQLDSouth East Queensland, QLD4 posts
  Verified Domestic

Great coverage considering airline delays and cancellations

We didn't have call to make a claim but the coverage gave us peace of mind and we had a very relaxing holiday. Show details
  • Thumbnail
Scott Ritchie
Scott RitchieQLDSouth East Queensland, QLD
  Verified Comprehensive

Insurance that covered every requirement

We didn't require to use the insurance but just in case we did the policy covered our needs perfectly. Show details
Sandy48
Sandy48NSWHunter Region, NSW2 posts
  Verified Comprehensive

A mst have document

Found the paperwork reasonably easy to decipher and complete. Did not go on and on, but short and concise compared to others I have used. Show details
Value for Money
Transparency
Customer Service
Russell S.
Russell S.NSWSydney Surrounds, NSW
  Verified Comprehensive

Piece of Mind

Having 1Cover is my piece of mind when travelling overseas and gives me the confidence that should something happen, I’ll get treatment and coverage without the hefty price tag. This is as essential as packing your toothbrush and passport! Show details
Deborah
DeborahWAPerth, WA2 posts
  Verified Medical Only

Outstanding

1Cover have been amazing. My husband had a serious accident in Bali and the insurance company not only covered everything they kept me informed and I could and did contact them all hours. Can not fault their service Show details
Not Happy Jan
Not Happy JanWAPerth, WA2 posts
  Comprehensive

Excellent Customer Service for Lorraine

Thank you for helping us to purchase this policy as we are a repeat customer. Unfortunately there was a problem with your website when I clicked “purchase now” button and it kept giving “Page Unavailable”. As we found out that your system was having a problem. Show details
Value for Money
Transparency
Customer Service

Questions & Answers

Roberto Sajonia
Roberto Sajonia · Travel Insurance

We purchased a travel insurance with 1Cover on our supposedly pilgrimage to Holy Land, Israel from 17/11/23 to 6/12/23. And because of the on going conflict in that region our travel has been cancelled. How we go about with our refund as this travel has not started yet? Policy#1C-AU-CPN3255083

1Cover
1Cover   DM   
Bethany Pedersen
Bethany Pedersen · Already Overseas Travel Insurance

I would like cover as I am currently overseas and my policy with Tick insurance expires on 13th September. I would like cover until December now as I am extending my stay.

1Cover
1Cover   DM   
Barbara E.
Barbara E. · Domestic Travel Insurance

Boat trip Vanuatu need quote

1Cover
1Cover   DM   
See all 1Cover Travel Insurance questions

Details

Compare all 1Cover Travel Insurance listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterLloyd'sLloyd'sLloyd'sLloyd's
Maximum Age Covered 101 years old101 years old74 years old74 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedNot CoveredUnlimitedUnlimited
Accidental Death$25,000$25,000$25,000Not Included
Emergency Dental$1,000Not Included$500$500
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
Resumption of Journey $3,000Not Included$3,000Not Included
Hospital Cash Allowance$5,000Not Included$5,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedNot CoveredUnlimitedUnlimited
Loss of Income$10,400Not Included$10,400Not Included
Permanent Disability$25,000Not Included$25,000Not Included
Luggage & Personal Effects
Theft of Cash $250Not Included$250Not Included
Delayed Luggage $250Not Included$250Not Included
Credit Card Fraud$5,000Not Included$5,000Not Included
Travel Documents / Passport Included as part of Credit Card Fraud Cover ($5,000)Not IncludedIncluded as part of Credit Card Fraud Cover ($5,000)Not Included
Maximum Single Item Limit $3,000 (Computer or camera)$3,000 (computer, video recorder or camera), $1,000 (mobile phones, tablets)$3,000 (Computer or camera)Not Applicable
Luggage & Personal Effects $15,000$15,000$15,000Not Included
Ancillary
Personal Liability $5,000,000$5,000,000$5,000,000$5,000,000
Rental Vehicle Excess $5,000 plus optional additional cover up to $8,000$5,000 plus optional additional cover up to $8,000$5,000Not Included
Motorbike / Moped Coverage Included for bikes up to 50ccNot IncludedIncluded for bikes up to 50ccIncluded for bikes up to 50cc
Domestic Pet Care $500Not Included$500Not Included
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot Included
CruiseOptional ExtraOptional ExtraOptional ExtraNot Included
Adventure Not IncludedNot IncludedNot IncludedNot Included
Snow / SkiOptional ExtraOptional ExtraOptional ExtraNot Included
Awards 2018 and 20192018 and 20192018 and 20192018 and 2019
Compare all 1Cover Travel Insurance listings
Visit official website

Contact info for 1Cover Travel Insurance

  • ABN: 91105954265

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.