1Cover Travel Insurance

We travelled to Japan and unfortunately ended up being faced with a large Typhoon and limited flights to get home early. Our only choice was to upgrade and claim back on insurance. The total amount was paid 2 weeks after returning home. excellent

I broke my knee in Montreal - 1Cover were excellent, and got me home in 48 hours via business since I couldn't bend my knee. My claim experience was fine - within 36 hours I received my money minus the excess. The best $114 I ever spent.

Have used ICover many times. Ist time have had to cancel an overseas trip. Claim handled efficiently with no issues at all. Would recommend ICover to anyone looking for good cover at respectable price.

We have been using !Cover for a number of years now for all our overseas trips but this was the first time we had to make a claim. Due to ill-health we hd to cancel the day of departure. The service was efficient & friendly & we were refunded the cost of the hotel & flights promptly.

We have been using 1 Cover for more than ten years (about 20 trips). The online buying process is straightforward and prices are competitive but more importantly, claims are handled quickly, with consideration and courtesy. Buying insurance is easy; the real test is if or when something goes wrong. We have had claims while travelling and also prior to travelling (medical cancellation) and both times everyone was helpful and the process was straightforward. Over the years we have recommended 1Cover to dozens of family and friends and all have been happy. About to book them again.

I've had to make two claims with 1Cover and they have been a delight to deal with each time. The first was covering car rental excess for damage which they paid without a problem. The second was when I broke my tailbone 7 days before I was supposed to get on a 28 hour flight home. They covered all my medical costs and made sure I was able to access a flight where I could lie down, as I was unable to sit. I will never go with any other travel insurance!

Reasonable value and easy to setup. Only downside is they do not have the option to pay by AMEX which is my main card. I would still recommend this insurance company to others as they are easy to deal with

I felt the policy was good value, and this was the 1st time we have used 1cover but it certainly won't be the last... I really liked how we were sent an email to extend our policy, if we extended our trip for any reason

The whole process from start to finish was very easy and pleasing to manage, I was able to navigate the website very clearly and the whole process was seamless and worthwhile

Website easy to use and application process simple, quick and can cover Cruise also. Had to cancel trip due to medical condition. Call Centre staff was polite and helpful. Claims officer was polite, helpful and efficient. Claim was processed within 10 business days as per policy and payment made next business day after approval. Impressed and happy with their service.

Always great value for money - website is easy to use - thankfully have never had to use the insurance but gives great peace of mind when travelling. Would recommend every time.

"If you can afford to travel, you can afford insurance!"
I did learn the hard way though, (See "Lou" review 12th Oct 2019 who's got it wrong!) that the hire car excess IS ONLY COVERED by 1Cover WHEN you actually take out the hire car company's insurance. (read the 1Cover "fine" print!) My example, hired a car in Brisbane (w/o extra rental car company insurance at the time of hire)... the car suffered hail damage and I was up for the repair cost. !!! 1Cover "cover" covers an "excess" from the rental car company but if you don't have rental company insurance in the first place, there IS NO EXCESS, it's just a full liability on your part!!! Beware!!! 1Cover would do well to "highlight" this "gotcha".

Have used One Cover Travel Insurance for several years. The first time we have ever made a claim for cancelled accommodation only to be declined as stated in a "clause" that absolves them from paying! Isn't this the point of insurance? Very disappointing.

Never had to lodge a claim yet but this package was the best we could find and great value for money we have used 1cover for the last 3 years

Yes, good value, easy to set up, will use again.
No claim to make, as nothing went wrong or stolen.
First time user of this Company, will use again next trip, thanks.

we used 1 cover for the first time after a recommendation from our credit union...someone who had lodged a claim and said it was hassle free and fast. nothing worse than insurance companies who are quick to take money, then ignore you or have dozens of excuses to reject a claim. the policy is reasonable value, but would like to see it a bit cheaper..especially for fit and healthy pensioners like me who have reached 70 and have to pay a bit more.....we had no claim, and this should be considered if we use again

My son was travelling overseas and his insurance ran out. I was able to take out a policy with 1Cover from Australia, plus renew it when my son extended his trip again, plus add extra countries, all with the touch of a button online. I also feel the policy was pretty good value, and thankfully we didn't have to make a claim.

We took out insurance, my husband wasn't able to go on our family holiday due to the bushfires, he didn't feel safe leaving our property. We took out the insurance four days before he was supposed to fly out, but because the day we took out the insurance it was deemed catastrophic we were told we weren't entitled to anything.

I have been using 1Cover for the past 6 years and have always found them to be professional, efficient and easy to obtain. Always there to assist especially when we were caught out with Ash Cloud.