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Reviews

Review distribution

5 star
2,906
4 star
850
3 star
143
2 star
111
1 star
320

So easy and straight forward

published

I used 1cover for domestic travel.
It was good value and easy to set up.
I didn't need to use it but was glad I had it for peace of mind.

Will use again when I travel next.

Value for Money
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover


B Serret

B SerretSydney Surrounds, NSW

Resolving our claim

published

Excellent value full comprehensive cover for our overseas trip to Fiji unfortunately Husband had an accident and we couldn't go on our holiday the whole claim process was simple and easy lodged the claim scanned in the document's that were requested and it was approved within a week then paid a week later so easy with no stress.
I use 1Cover all the time and will never change.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimOther
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
1Cover
Customer Service R.1Cover
RobertD

RobertDSydney, NSW

Comfortable with our cover needs

published

First time users. Very easy to set up. We felt that the policy covered our needs for our travels. Very easy to read all the inclusions and exclusions. Will certainly use 1Cover again.

Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi Robert, thanks for your great review! It's amazing amazing to hear from satisfied customers. We look forward to covering you again in the future! Kind Regards, Sophie, Customer Service

Review collected in partnership with 1Cover

Richard G

Richard GSydney, NSW

Happy

published

Policy was good value, we didnt have any issues and therefore no claims. Received update in event we extended our stay. Have used 1Cover previously, no issues encountered at al

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi Richard, thanks for your great review! We're glad to hear you had a smooth and incident-free trip but rest assured we're always here to help should you ever have any hiccups or questions. Kind regards, Sophie, Customer Service.

Review collected in partnership with 1Cover


sp

spSydney, NSW

  • 2 reviews
  • 2 likes

Nightmare

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

John W

John WSouth West, WA

Medical claim

published

I submitted a medical claim online and attached the appropriate paperwork. I was then contacted to get further paperwork from my doctor in Australia which I felt was not necessary, so I rang to query why. My query was followed up by the employee. I sent a further email outline why I thought it should be a straight forward claim. A day later I was texted and emailed that my claim was approved and the money would be paid into my account within 15 days.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover


Great service highly recommended

published

Have used this travel insurance before and got great service both times will use again when I next travel in the next couple of years plus phone calls offer great service also

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope and North America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi Myra, thanks for your great review! It's amazing amazing to hear from satisfied customers. We look forward to covering you again in the future! Kind Regards, Sophie, Customer Service

Review collected in partnership with 1Cover


BradH

BradHRichmond-Tweed, NSW

Great Value for Piece Of Mind

published

So easy to register my family with Comprehensive Cover when we travelled to Bali. This is the 3rd time we have used 1Cover. Will continue to use them, it's just convenient. Yet to claim for anything - which is a good thing I guess!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi Brad, It's great to hear our policies helped provide you with peace of mind while on your trip. We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future. Kind Regards, Sophie, Customer Service.

Review collected in partnership with 1Cover

Very easy to use online

published

The cover is always really good value, Ive never actually had to claim on my travel insurance but I do feel more relaxed having it. Particularly good for insuring against a hire car excess, better value than the car hirers insurance. Medical questions were clear and understandable, although a couple of things werent covered it was easy to do. This is the third time I have used 1 cover and its so easy to do online.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi Lou, thanks for your great review! We're glad to hear you had a smooth and incident-free trip but rest assured we're always here to help should you ever have any hiccups or questions. Kind regards, Sophie, Customer Service.

Review collected in partnership with 1Cover

JanA

JanAGreater Melbourne (Metropolitan), VIC

Happy

published

1Cover is good value and easy to set up. Glad that I didn't have to make a claim , but it's always safe to have the insurance policy in case. Have used 1cover 3 times and would use again when traveling.

Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
2 comments
1Cover
Customer Service R.1Cover
JanA
JanA

Thanks for that. I would certainly use 1 cover when I travel again and would recommend to friends to use. A friend referred me to your company and I always believe word of mouth is the best form of advertising.

Review collected in partnership with 1Cover


Ms Brown

Ms BrownQueensland

Don't leave Australia without it.

published

. Policy was good value and easy to apply for.
. My claim was dealt with efficiently, considering the time lapse between countries.
. I've used 1Cover every time I've travelled in last 5 years.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateFebruary 2019
Claim ApprovedYes
See all answers
1 comment
1Cover
Customer Service R.1Cover

Very good insurance with prompt responses. Took the stress out of the situation completely.

published

Expectations of insurer clear at outset & easily enacted (called them on 24 hour line as soon as there was an issue & instantly reassured). Good options for reducing excess as well.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateMarch 2019
Claim ApprovedYes
See all answers
1 comment
1Cover
Customer Service R.1Cover

DonnaL

DonnaLHunter Region, NSW

  • Verified customer

great to have even greater that I didn't have to make a claim.

published

good value, no claim involved. used your company twice over 5 years.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi Donna, thanks for your amazing review! We're glad to hear you had a smooth and incident-free trip but rest assured we're always here to help should you ever have any hiccups or questions. Kind regards, Sophie, Customer Service.

Review collected in partnership with 1Cover


MelanieL

MelanieLLitchfield, NT

Excellent product

published

very easy to apply and prompt response
awesome updates regarding possible upgrades or extensions
easy to understand policy
fairly priced with options to break down to the cover you require
Friendly follow up to ensure I was happy with the product

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Teenager
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Hi Melanie, thanks for your great review! It's amazing amazing to hear from satisfied customers. We look forward to covering you again in the future! Kind Regards, Sophie, Customer Service

Review collected in partnership with 1Cover

Chris L

Chris LSydney, NSW

Good communication

published

Good communication on travel insurance peace of mind but a little better your company should be on pricing I use 1 cover travel insurance every year it is a good website and easy to apply

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeMulti-Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover

Saved the holidays

published

1 Cover is our travel insurance of choice. My wife was diagnosed with a serious condition that needed to have treatment that went well into our planed overseas travel so had to cancel. Once the documents were in place we received a payment from 1 cover for the part of our holiday that was not refunded. Would continue to use 1 cover.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover


Carol

CarolPerth, WA

  • 8 reviews
  • 21 likes

Select The Best and forget the rest!

published

I have used 1Cover for my last three overseas holidays.
The online quote and subsequent cover was extremely good value and very simple to set up.
Unfortunately on one occasion I had reason to claim for damaged artwork and on another occasion I needed to postpone my travel arrangements due to a bereavement. Both instances were handled promptly and professionally and were completely hassle free, unlike a horrible experience I had with another insurance company prior to my daughter in law recommending 1Cover.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover


SuzanneH

SuzanneHIllawarra, NSW

Don't leave home without it!

published

We always use 1Cover comprehensive insurance for our travels. Easy to obtain, reasonably priced, excellent service when we needed to cancel a trip a couple of years ago. The team are great for queries on the phone. Highly recommended.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover


Tommy

TommySydney, NSW

Only Just OK

published

I completed the questions for travel insurance online, and the web said a premium of $89, then without an ability to review final payment it took out $80 Plus $89, from my credit card. Very cheeky and misleading .
I wish them good luck, they got their $89, and never again from me.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover


nofry

nofrySydney, NSW

  • 2 reviews
  • 2 likes

All ways an ease of mind knowing your covered if something happens.

published

The policy is good value and very easy to apply for and when away its great knowing that if something goes wrong that your a phone call away from having help.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
1Cover
Customer Service R.1Cover

Review collected in partnership with 1Cover


Page 1 of 217

Questions & Answers

Michelle

Michelleasked

Already Overseas Travel Insurance

Already over seas can i get insurance now

No answers

Michelle

Michelleasked

Already Overseas Travel Insurance

I forgot to get travel insurance and am already away can i get now

No answers

Ann G

Ann Gasked

Comprehensive Travel Insurance

I am going on a cruise from March 23 through April 6. and will visit several countries. How do I start this to get a quote?

1 answer
1Cover
Customer Service R.1Cover

Hello Ann,
Firstly go to our quote page www.1cover.com.au. Enter all the countries you intend on visiting, including where the cruise will stop at. Enter your travel dates and ages and click Next Step. At this point, if you scroll down the page, you are then able to add the Cruise Cover option which will cover you whilst onboard the ship. If you need assistance with this quote, a friendly consultant can assist if you call the centre on 1300 192 021. Regards, Sophie.


Get an answer from our members and 1Cover representatives

Details

1Cover Medical Only Travel Insurance

1Cover Medical Only Travel Insurance

7 reviews
1Cover Comprehensive Travel Insurance

1Cover Comprehensive Travel Insurance

529 reviews
1Cover Essentials Travel Insurance

1Cover Essentials Travel Insurance

4 reviews
1Cover Already Overseas Insurance

1Cover Already Overseas Insurance

8 reviews
1Cover Domestic Travel Insurance

1Cover Domestic Travel Insurance

48 reviews
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 1300 192 0211300 192 0211300 192 0211300 192 0211300 192 021
Email Address info@1cover.com.auinfo@1cover.com.auinfo@1cover.com.auinfo@1cover.com.auinfo@1cover.com.au
24-Hour Phone Contact NoNoNoNoNo
Online Live Chat YesYesYesYesYes
UnderwriterLloyd'sLloyd'sLloyd'sLloyd'sLloyd's
Maximum Age Covered 74 years old101 years old74 years old74 years old101 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedUnlimitedNot Covered
Accidental DeathNot Included$25,000Not Included$25,000$25,000
Emergency Dental$500$1,000$500$500Not Included
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks24 weeks
Resumption of Journey Not Included$3,000Not Included$3,000Not Included
Hospital Cash AllowanceNot Included$5,000Not Included$5,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedUnlimitedNot Covered
Loss of IncomeNot Included$10,400Not Included$10,400Not Included
Permanent DisabilityNot Included$25,000Not Included$25,000Not Included
Luggage & Personal Effects
Theft of Cash Not Included$250Not Included$250Not Included
Delayed Luggage Not Included$250Not Included$250Not Included
Credit Card FraudNot Included$5,000$1,000$5,000Not Included
Travel Documents / Passport Not IncludedIncluded as part of Credit Card Fraud Cover ($5,000)Included as part of Credit Card Fraud Cover ($1,000)Included as part of Credit Card Fraud Cover ($5,000)Not Included
Maximum Single Item Limit Not Applicable$3,000 (Computer or camera)$3,000 (Computer or camera)$3,000 (Computer or camera)$3,000 (computer, video recorder or camera), $1,000 (mobile phones, tablets)
Luggage & Personal Effects Not Included$15,000$5,000$15,000$15,000
Ancillary
Personal Liability $5,000,000$5,000,000$5,000,000$5,000,000$5,000,000
Rental Vehicle Excess Not Included$5,000 plus optional additional cover up to $8,000Not Included$5,000$5,000 plus optional additional cover up to $8,000
Motorbike / Moped Coverage Included for bikes up to 50ccIncluded for bikes up to 50ccIncluded for bikes up to 50ccIncluded for bikes up to 50ccNot Included
Domestic Pet Care Not Included$500Not Included$500Not Included
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot IncludedNot Included
CruiseNot IncludedOptional ExtraNot IncludedOptional ExtraOptional Extra
Adventure Not IncludedNot IncludedNot IncludedNot IncludedNot Included
Snow / SkiNot IncludedOptional ExtraNot IncludedOptional ExtraOptional Extra

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