1Cover Travel Insurance

Outstanding service, friendly staff, and clear terms. We had a claim for an international flight delay / cancellation that would have caused us to miss an already-booked cruise in Europe. After supplying the necessary evidence, all of which seemed reasonable and appropriate, the refund was processed. The staff at the call centre were extremely knowledgeable and helpful. What more could you ask for? I'll use them again next time for sure.

I had a two week policy for a New Zealand trip. On the second week two members of my party caught covid and we were required to isolate for a week. I went to the online policy to extend my cover and the portal would not allow me to do this. I sent an email as directed on the site and got an automated reply with a promise to respond in 72 hours. Four days later no reply and my cover had expired. So I emailed again and got the same automated reply. Five days later I get an email quoting an extra $21.00 for the extension which apparently they were...

The cover I took out did not cover me for my trip to Tassie.it only coverd me for100km from my home I live in WA
Tried cancelling but could not get a response from anyone
Dissatisfied would not recommend this company

When buying the policy you hope to cover yourselves in an event of travel blunder. Note 1cover due to many calls now has closed their call centre so the only contact is via email in which they "hope" to get back to you within 5 business days, i have found this to be more like 12 days, very inflexible with needing "more information". They hope you dont know your rights or yourll get fed up and close out your own claim. Sadly it just means you have to fight your case with the insurance ombudsman. I suggest for the similar cost to get your travel insurance through RACV.

Want to extend duration of travel insurance however online function through policy manager fails. Tried calling many times but no physical presence. I have messaged them 5 times now and even asked them to call me in those messages a couple of times.
Eventually 5 days later a response email wanting to overcharge us. Have a quote for entire duration of $380.46 yet they wish to charge $399.48. I have emailed them back saying I am happy to pay the rightful amount 4 days ago once again also asking them to call me. Still no response. I would rather cancel and go with someone else if this is how they do business.

Claim lodged in May 2020 still no contact from 1 Cover Insurance.
We're unable to log into claim manager as website for 1 Cover Insurance is out of service.
Unable to contact 1Cover Insurance directly as the company does not take any calls that is not an emergency and you have to be overseas. When I called the number for inquiry the automated machine stated that 1 Cover Insurance does not take calls due to COVID.
I strongly recommend any and all customers to buy Insurance elsewhere.
We have lodged an enquiry and awaiting response that apparently will only happen in 15 business days and if we have no response we have to contact the next email address for enquiry.

Can't upload photos to claim,
Electronics not covered
Nothing is covered on the policy DURING the travel, this way they do not have to accept responsibility. absolute rubbish and reviews fake. The way their policy is worded in the fine print, excuses them from any pay out. If my luggage isn't covered because it's not with me, is my car covered with insurance while I'm holiday?
If my house gets broken into while I'm on holiday, will my home insurance tell me "since all the items weren't with you, they're not covered?" Absolute joke.
Only reason I had to select no on the "was claim made" in this section was - no matter how big or small the photo was, it would not accept the upload. Convenient eh? Fake fake fake reviews.

I took out travel insurance with these guys,, took over a month to get claim through,,no phone support, had a tablet damaged and lost earbuds on plane,, NOT covered apparently!! WORST customer service,, AVOID AVOID AVOID

Purchased travel insurance a few months back for our month long trip to the UK.
On 16th June 2022 I was browsing the disclosures and realised I should have declared having breast cancer 22 years ago. I just had it in my head it really was irrelevant. Anyway 23rd was our start date and I quickly checked for contact info - no phone numbers for customer service. Had no choice but to complete a query. Received a standard response of someone getting back to me in 24-48 hours or 72 with weekends. After the weekend I received another similar response...

I did some research before buying and there prices were competitive and policies had good coverage. I became overseas and required hospitalisation and the claim was actioned promptly and bills were paid prior to leaving hospital. they kept in contact with me regularly and couldn’t have been more helpful and supportive of my situation.
I will definitely be using them again for all future travel and have already recommended them to friends for their travel

I paid for the quote, it timed out and I assumed the transaction failed. However, the amount was debited from my card and I've been trying for days to contact them via email as no option to call. No response and I'm travelling in 2 days time. Never again.

I bought the cover with this company for several years . On my last trip my computer got damaged and so I put a claim in. I had a very chirpy girl call me about the claim who concluded in writing that I was not eligible for the claim. So, like many insurance companies buying is easy but claiming is all in the interpretation. I will not purchase this insurance again.

Very disappointed with 1cover. I have been using this company for travel insurance for many years. I had paid for over $ 400 for a policy for an upcoming trip to Europe and then Covid happened and we were unable to leave our country due to travel restrictions. I tried to contact 1cover insurance but they took down their contact phone no. during the peak of the pandemic. So has zero customer service from them. I will use another company in the future as the $400 was a big loss.

I obtained a quote in March for travel insurance. I did a direct debit payment for the full amount on April 4 and as requested sent the screen shot of my payment
I expected policy documents via email but received nothing
I emailed on Wednesday 6 April no response
I emailed again last night Monday 11
As others have said if this is the response level I am nervous

took out a domestic insurance policy for a liveaboard fishing charter, my gear fell overboard whilst boat was in transit. Claim went through without any problems, then I get a summary of the payout.

$600 value of lost gear
$288 depreciation value (4yrs old)
$200 Excess

Final Settlement = $112

Requested a call back from 1cover to please explain how the claims officer concluded to depreciation value was calculated still awaiting for a reply.