1Cover Travel Insurance
Comprehensive, Domestic, Already Overseas, etc... · See All
- 1cover.com.au
- ✓ Verified company
4,748 reviews · Statistics
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- <1 week (64)
- 1-2 weeks (44)
- 2-4 weeks (30)
- 1-2 months (17)
- 3+ months (15)
Disappointing as did not meet requirements
Comprehensive Travel InsuranceWe have been very disappointed with 1cover insurance as always trying to wriggle out of their insurance responsibilities and not pay out genuine customers!! Beware 1cover you are NOT covered !
- Destination: New Zealand
- Claim Made: Yes
- Insurance Cover For: Senior
- Claim Resolution Time: 3+ months
- Type of Claim: Medical
- Claim Date: October 2023
- Claim Approved: No
Great
Already Overseas Travel InsuranceCheap & includes what I want to be I d got
- Destination: South-East Asia (e.g. Bali, Vietnam, Thailand)
- Claim Made: No
Collected in partnership with 1Cover
Stolen goods
Comprehensive Travel InsuranceI had a trip to Thailand booked in September 2023 and had some person items stolen, to the approx value of $1500 aud. I lodged a claim on the 24th of September which was two days before heading back to Australia.
The first problem that I had encountered was that the first agent assigned to my claim had replied to my claim but had written my email ending in .con not .com, which I found pretty elementary. It took 1cover a total of 6 weeks to process my claim of which only $629.00 aud was refunded, as they depreciated items after I had already d
... Read moreepreciated them with the exact cost of the item if it was purchased today. I wasn’t trying to claim old for new, I just wanted my original items replaced with the same. The whole process was a total mess, I had a total of 5 different agents responding to me which just show you are just a number in line with this company as each agent had no idea of the back story to my claim or the claim process all together. Definitely will be shopping elsewhere in the future.- Destination: South-East Asia (e.g. Bali, Vietnam, Thailand)
- Claim Made: Yes
Don't go past 1Cover travel insurance
Comprehensive Travel InsuranceTook out our policy for travel to Bali with $100.00 excess, easy to do online. During my stay in Bali in June/July I contracted Dengie fever while in Bali. 1Cover was contacted & they were easy to deal with , were very understanding. Policy covered my 9 day hospital costs as well as my partner's extended stay ,flights etc. We had no trouble lodging claim & received our coast minus excess within 3 weeks. I have just returned from Bali after taking out another policy with 1Cover, they are the company we always use for overseas travel. Highly recommend them.
- Destination: South-East Asia (e.g. Bali, Vietnam, Thailand)
- Claim Made: Yes
- Insurance Cover For: Senior
- Claim Resolution Time: 2-4 weeks
- Type of Claim: Medical
- Claim Date: July 2023
- Claim Approved: Yes
Collected in partnership with 1Cover
Find out how 1Cover Travel Insurance compares to other Travel Insurance
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This insurance is essential, enjoy your holiday.
Comprehensive Travel InsuranceWe have used 1 Cover for cruising within Australia and overseas. 1 Cover are comprehensive on their cover and it’s very affordable. We sure did do homework to get the best cover especially after the Covid issues. 1 Cover are very easy to make claims with and have always had them accepted, even the dreaded missed port that a lot of travel insurance companies don’t seem to care about. Always 1 Cover, it’s the best.
- Destination: Australia, New Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
- Claim Made: Yes
- Insurance Cover For: Senior
- Claim Resolution Time: 1-2 weeks
- Type of Claim: Travel Delays/Cancellations
- Claim Date: March 2023
- Claim Approved: Yes
Easy travel insurance
Comprehensive Travel InsuranceEasy to purchase.Peace of mind when travelling,good value for money.
- Destination: South-East Asia (e.g. Bali, Vietnam, Thailand)
- Claim Made: No
- Insurance Cover For: Adult
Collected in partnership with 1Cover
Didn’t help when I needed
Comprehensive Travel InsuranceI have used 1cover several times over the past few years.
My last trip to Vanuatu was the first time a difficulty occurred and I needed to call on my insurance company to help. So I put in a claim.
I was stressed and worried but I was sure 1cover would look after me. Tell me things are ok and get things sorted.
That didn’t happen. I was left feeling more confused, more stressed and starting to feel very let down my the company I trusted to assist if I needed.
After 11 days and needing to sort things out myself, I still haven’t heard back from 1cover. Oh. They did get back to me quite quickly when I asked if I needed to extend my policy because I was STUCK in Vanuatu
Star rating for customer service at the claim end 0 (zero).
- Destination: Pacific Islands (e.g. Fiji, Vanuatu)
- Claim Made: Yes
- Insurance Cover For: Adult
- Type of Claim: Travel Delays/Cancellations
- Claim Date: October 2023
- Claim Approved: No
Highly Recommend 1Cover Travel Insurance
Comprehensive Travel InsuranceThis company was recommended by our travel agent and we have no complaints. We took out a policy for a trip to Lord Howe Island as flights there can be unreliable and found the set-up procedure to be very quick and simple even with some health issues and those questions were unobtrusive. A policy issued in a matter of minutes and the trip insurance wise was uneventful.
Have now taken out a policy for two months in Europe in 2024 which is a bit more expensive but very reasonable given our age and minor medical issues.
- Destination: Australia
- Claim Made: No
- Insurance Cover For: Senior
the best travel insurance
Comprehensive Travel Insurancewe used 1cover insurance for the last couple of years as previous insurance was not good. 1 cover easy to set up ,policy was good value .once we had to lodge a claim for large amount of money as we were not able to travel for medical problem ,our claim was resolved in 9 days and day 11 we received deposit in our bank account.
- Destination: Africa, East Asia (e.g. China, Japan, South Korea) and South-East Asia (e.g. Bali, Vietnam, Thailand)
- Claim Made: Yes
- Insurance Cover For: Adult
- Claim Resolution Time: 1-2 weeks
- Type of Claim: Medical
- Claim Date: April 2023
- Claim Approved: Yes
Collected in partnership with 1Cover
Find out how 1Cover Travel Insurance compares to other Travel Insurance
Know better, choose better.
Disappointing is an understatement
Comprehensive Travel InsuranceWe took out a comprehensive policy for a long overdue holiday. After taking out the policy, medical issues arose, and the doctors advised we should change our travel dates. We put in a claim to get at least part of the expense of changing dates back through the insurance but they will not pay. They have questioned our integrity and basically made me feel like i have somehow made up the whole situation just to get money from them. I feel utterly despondent. This is the first holiday my husband and I will have had alone in more than 21 years.
... Read more I was so looking forward to it. The attitude and behaviour of this company are unacceptable. I feel like i have been discriminated against and treated like i simply do not matter. Although we will still manage to take the holiday, the extra costs for the change of dates is adding up to almost what the whole holiday cost in the first place. Puts a real dampener on the excitement. I do not and will not ever recommend this company to anyone for insurance purposes.- Destination: New Zealand
- Claim Made: Yes
- Insurance Cover For: Adult
- Type of Claim: Medical
- Claim Date: November 2023
- Claim Approved: No
Quality cover for pre existing conditions
Comprehensive Travel Insurance1cover gave us solid travel insurance, both domestically and internationally. It was cheaper than other well known travel insurance companies. My husband has had previous health issues that have all been treated effectively and 1 cover were fare with their medical assessments. I only ever use 1cover now.
I also had very helpful advice with online chat to customer service operators who also completed the policy for me.
- Destination: Europe, New Zealand and South-East Asia (e.g. Bali, Vietnam, Thailand)
- Claim Made: No
Extraordinarily helpful professional great value
Comprehensive Travel InsuranceBooked but couldn’t go on trip so
messaged Jaz who rang me and sorted everything out. Very kind considerate
- Destination: Europe
- Claim Made: No
- Insurance Cover For: Senior
Find out how 1Cover Travel Insurance compares to other Travel Insurance
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1 Cover Travel Complete Cowboy Outfit and a disgrace to the Insurance Industry
Medical Only Travel InsuranceNever use this Insurance Company unless you are willing to give away money or you’re insane!
I do not usually write bad reviews as, as it is very hurtful to their integrity and its very difficult to get new customers and keeping hold of existing customers, I am an existing customer (but never made a claim as yet)! I had a holiday booked to the UK with my daughter (various stopovers traveling with various airlines) on the day of flying my daughter had an anxiety attack out of the blue, we fly the same trip the year before (she is still receiving
- Destination: Europe
- Claim Made: Yes
- Insurance Cover For: Child
- Type of Claim: Medical
- Claim Date: January 2023
- Claim Approved: No
No Liability Cover for ski-ing in Italy
Comprehensive Travel InsuranceBe aware, though you may opt for Ski-cover, Policy exclusions mean there is no Third Party Liability cover for ski-ing (especially important given Italy's requirement for 3rd Party Liability cover).
- Destination: Europe
- Claim Made: No
- Insurance Cover For: Adult
Hi Don, apologies, yes you are correct. Personal liability is excluded when participating in Winter Sports.
Best regards
Eva
contact feedback
Comprehensive Travel InsuranceThank you. Very helpful and efficient. I Would purchase again
- Destination: Europe
- Claim Made: No
- Insurance Cover For: Adult
Questions & Answers
We purchased a travel insurance with 1Cover on our supposedly pilgrimage to Holy Land, Israel from 17/11/23 to 6/12/23. And because of the on going conflict in that region our travel has been cancelled. How we go about with our refund as this travel has not started yet? Policy#1C-AU-CPN3255083
Hi Roberto,
Thanks for your query and apologies for the delay in response. The best way to communicate with 1Cover is directly through our online chat, email or our website. We have many communication channels, so a third-party website is not a priority for us.
Our policy (like all travel insurers) has a general exclusion when it comes to claims arising directly our indirectly due to Acts of War.
You can learn more here: https://www.1cover.com.au/travel-advice-news/
Please refer to the post of 13 October 2023.
We'd be happy to change the dates and destination of your policy should you wish to travel somewhere else.
I hope this answers your query.
Best regards
Eva | Customer Relations
I would like cover as I am currently overseas and my policy with Tick insurance expires on 13th September. I would like cover until December now as I am extending my stay.
Hi Bethany, thanks for your enquiry. You may be eligible for a 1Cover Already Overseas policy provided that:
- You purchase your policy within 5 days from either the date you departed Australia; or the expiry of any other travel insurance policy; and
- Your period of overseas travel does not exceed 15 consecutive months in total from the date you originally departed Australia;
- You also need to intend to return to Australia on the end date of your policy.
https://www.1cover.com.au/already-abroad-travel-insurance/
Please be sure to read the full eligibility criteria at the time of purchase. I hope this helps.
Best regards,
Eva
Boat trip Vanuatu need quote
Thanks for your enquiry. Unfortunately, we’re unable to issue quotes via Review Websites.
The best way to get a quote is online via our website https://www.1Cover.com.au. It only takes 2 minutes. That way you’ll be able to answer any of the relevant medical screening questions and review the declarations.
Otherwise you can email our customer service team at info@1cover.com.au and someone will get back to you within 48 hours.
You will need to provide the ages of travellers, the dates of travel, where you are travelling to, and whether there are any pre-existing medical conditions to declare.
Get an answer from our members and 1Cover representatives
Details
| Category | Travel Insurance | Travel Insurance | Travel Insurance | Travel Insurance |
|---|---|---|---|---|
| Underwriter | Lloyd's | Lloyd's | Lloyd's | Lloyd's |
| Maximum Age Covered | 101 years old | 101 years old | 74 years old | 74 years old |
| Medical Coverage | ||||
| Overseas Emergency Assistance | Unlimited | Not Covered | Unlimited | Unlimited |
| Accidental Death | $25,000 | $25,000 | $25,000 | Not Included |
| Emergency Dental | $1,000 | Not Included | $500 | $500 |
| Pregnancy (max weeks) | 24 weeks | 24 weeks | 24 weeks | 24 weeks |
| Resumption of Journey | $3,000 | Not Included | $3,000 | Not Included |
| Hospital Cash Allowance | $5,000 | Not Included | $5,000 | Not Included |
| Overseas Emergency Medical & Hospital Expenses | Unlimited | Not Covered | Unlimited | Unlimited |
| Loss of Income | $10,400 | Not Included | $10,400 | Not Included |
| Permanent Disability | $25,000 | Not Included | $25,000 | Not Included |
| Luggage & Personal Effects | ||||
| Theft of Cash | $250 | Not Included | $250 | Not Included |
| Delayed Luggage | $250 | Not Included | $250 | Not Included |
| Credit Card Fraud | $5,000 | Not Included | $5,000 | Not Included |
| Travel Documents / Passport | Included as part of Credit Card Fraud Cover ($5,000) | Not Included | Included as part of Credit Card Fraud Cover ($5,000) | Not Included |
| Maximum Single Item Limit | $3,000 (Computer or camera) | $3,000 (computer, video recorder or camera), $1,000 (mobile phones, tablets) | $3,000 (Computer or camera) | Not Applicable |
| Luggage & Personal Effects | $15,000 | $15,000 | $15,000 | Not Included |
| Ancillary | ||||
| Personal Liability | $5,000,000 | $5,000,000 | $5,000,000 | $5,000,000 |
| Rental Vehicle Excess | $5,000 plus optional additional cover up to $8,000 | $5,000 plus optional additional cover up to $8,000 | $5,000 | Not Included |
| Motorbike / Moped Coverage | Included for bikes up to 50cc | Not Included | Included for bikes up to 50cc | Included for bikes up to 50cc |
| Domestic Pet Care | $500 | Not Included | $500 | Not Included |
| Special Activities Packages | ||||
| Golf | Not Included | Not Included | Not Included | Not Included |
| Cruise | Optional Extra | Optional Extra | Optional Extra | Not Included |
| Adventure | Not Included | Not Included | Not Included | Not Included |
| Snow / Ski | Optional Extra | Optional Extra | Optional Extra | Not Included |
Contact info for 1Cover Travel Insurance
- ABN: 91105954265
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Hi Don,
Thanks for your comment. I don't have context of your feedback, but the based on the limited information. provided, the comment isn't accurate. 1Cover has a Ski Pack add-on which includes l
... Read moreiability cover for travellers under the age of 65 skiiing in Europe.