InsureandGo Australia

InsureandGo Australia

4.0

6,134 reviews · Statistics

PositivevsNegative
78% · 4,7981,059 · 17%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all reviewer photos
    Thumbnail
Value for Money
3.9 (2,479)
Transparency
3.7 (1,949)
Customer Service
3.8 (2,143)
Claim Resolution Time
  • <1 week (57)
  • 1-2 weeks (112)
  • 2-4 weeks (157)
  • 1-2 months (150)
  • 3+ months (117)
Claim ApprovedYes (375) · No (240)
Competitive pricing
Easy to set up policy
Helpful, efficient customer service
Exclusions sometimes not made very clear

Reviews

6,134 reviews
Andrew Crook
Andrew Crook Sydney, NSW · 2 posts

NIce and Easy low cost too

International Travel Insurance - Gold (Single Trip)
Shari
Shari Hunter Region, NSW

Great value for product offering

International Travel Insurance - Gold (Single Trip)
Value for Money
Transparency
Customer Service
Francisco
Francisco

So fat it is good...Insurance only turn up good or bad when claimed.

International Travel Insurance - Bare Essentials Cruise
Coral
Coral Sydney, NSW · 2 posts

Better to be safe than sorry

International Travel Insurance - Gold (Single Trip)
Travel Insurance

Find out how InsureandGo Australia compares to other Travel Insurance

Know better, choose better.

Compare all
Ian
Ian Quakers hill · 4 posts

so far so good

International Travel Insurance - Bare Essentials (Single Trip)
Barb
Barb

Easy website

International Travel Insurance - Silver (Single Trip)
Greg Crawley
Greg Crawley Metropolitan Adelaide, SA

Good value domestic travel insurance

Domestic Travel Insurance - Gold
Jeff S.
Jeff S. Sydney, NSW

Airline delays

International Travel Insurance - Gold (Single Trip)
Mark Kelly
Mark Kelly Greater Melbourne (Inner), VIC · 3 posts

great value

International Travel Insurance - Bare Essentials (Single Trip)
Travel Insurance

Find out how InsureandGo Australia compares to other Travel Insurance

Know better, choose better.

Compare all
Helen
Helen Sydney, NSW · 2 posts
 · Verified

Great value.

International Travel Insurance - Silver Cruise
pwk
pwk Hobart, TAS · 21 posts

Good pricing and cover options

Domestic Travel Insurance - Bare Essentials
Newlo
Newlo Sydney, NSW · 2 posts

We're using InsureandGo for the 4th time now..

International Travel Insurance - Gold (Single Trip)
Value for Money
Transparency
Customer Service
Travel Insurance

Find out how InsureandGo Australia compares to other Travel Insurance

Know better, choose better.

Compare all
Joanne Jones
Joanne Jones Sydney Surrounds, NSW

Used your company before - have never had a claim

International Travel Insurance - Gold (Single Trip)
Pavan G.
Pavan G.

Unbeatable deals and coverage

International Travel Insurance - Gold (Single Trip)
Value for Money
Transparency
Customer Service
Pam and David
Pam and David

Travel

International Travel Insurance - Gold (Single Trip)

Questions & Answers

Nonna-belle
Nonna-belle ·  · International Travel Insurance - Gold

My husband and I have booked a trip to Japan for March 2024 and airfares are included. If we should have connecting flights, and were to miss a connecting flight, would we be covered under the insurance policy we plan to choose? Thanks, Kathryn

InsureandGo Australia
InsureandGo Australia · 

Hi Nonna-Belle,

Thank you for your question. As per our Product Disclosure Statement, we provide a Travel Delay benefit which pays you up to $50 per completed 12 hours up to $1000 on our Silver policy, and up to $150 per completed 12 hours up to $3000 on our Gold policy. Please note that your scheduled connecting flight would require a scheduled stopover of at least 6 hours to be eligible for the Travel Delay benefit. We do not cover the cost of the missed flight or any other expenses you may incur by missing your connecting flight due to a delay.

To find out more about your policy and coverage, please go through the PDS available at - https://www.insureandgo.com.au/policy-wordings/

Regards,
Robert

Guest
Denis M.
Denis M. ·  · Domestic Travel Insurance - Bare Essentials

We are a couple who is going on a domestic cruise with P&O to Ailie beach and Cairns, then back to Brisbane via Willis Islands. We only wish to be covered for medical and medical emergencies. What can you offer?
Many thanks

InsureandGo Australia
InsureandGo Australia · 

Hi Denis,

Thank you for your question. For a quote, you can either call us on 1300 401 177 or visit our website on https://www.insureandgo.com.au/

Please let me know if I can help with anything else.

Regards,
Robert

Guest
Narelle09
Narelle09 ·  · International Travel Insurance

Phone number for Sydney please not malaysia

Leanne
Leanne · 

610296815274

Narelle09
Narelle09 · 

Thank you so much. It’s for a travel insurance claim.

InsureandGo Australia
InsureandGo Australia · 

Hi Narelle,

To reach our Emergencies & Claims team, call us on +612 9333 3999

Kind regards,
Robert

michelle dodwell
michelle dodwell · 

If I, a 64 year old female why do i get pregnancy included?

Guest

Get an answer from our members and InsureandGo Australia representatives

Select a listing for your question
InsureandGo Australia

Details

About InsureandGo Australia

InsureandGo Australia is a travel insurance company that has been operating since 2000.

The insurance provider offers:

  • One-trip travel insurance
  • Annual multi-trip travel insurance
  • Cruise travel insurance
  • Backpacker travel insurance
  • Domestic travel insurance

There are a range of policy upgrades and excess options available to customise your policy to suit your travel needs. InsureandGo also offers cover for dependents travelling with you on single or family policies at no extra cost, and has a 24-hour emergency medical help line.

Points of praise:

  • Most reviewers found that InsureandGo was great value for money, saying that it provided a great level of coverage at a competitive price.
  • They also said that it was easy to set up a policy.
  • According to reviewers, customer service representatives were helpful and efficient.

A point of pain:

  • Some reviewers expressed disappointment at the claims process, saying that exclusions weren’t made very clear from the outset and that they were constantly asked to keep submitting the same documentation over and over again.
Compare all InsureandGo Australia listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui Sumitomo
Maximum Age Covered 100 years old100 years old100 years old100 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedNot IncludedUnlimited
Accidental Death$50,000$37,500$15,000$50,000
Emergency Dental500500Not Included500
Pregnancy (max weeks) 32 weeks32 weeksNot Included32 weeks
Resumption of Journey $3,000Not Included$3,000$3,000
Hospital Cash AllowanceUp to $75 per completed 24 hours up to $5,000Up to $75 per completed 24 hours up to $2,500Not IncludedUp to $75 per completed 24 hours up to $5,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedNot IncludedUnlimited
Loss of Income$10,400 (maximum $1,733.33 per month)$5,200 (maximum $866.66 per month)Not Included$10,400 (maximum $1,733.33 per month)
Permanent Disability$50,000$37,500$15,000$50,000
Luggage & Personal Effects
Theft of Cash $500$250$500$500
Delayed Luggage $750 after 24 hours$500 after 24 hours$500$750 after 24 hours
Travel Documents / Passport $5,000$2,500Not Included$5,000
Maximum Single Item Limit $3,000 (electronic devices), $750 (single article/set of items)$2,000 (electronic devices), $500 (single article/set of items)$3,000 (electronic devices), $750 (single article/set of items)$3,000 (electronic devices), $750 (single article/set of items)
Luggage & Personal Effects $8,000$6,000$8,000$8,000
Ancillary
Personal Liability $5,000,000$2,500,000$1,500,000$5,000,000
Rental Vehicle Excess $4,000$7,500
Motorbike / Moped Coverage Not IncludedNot IncludedNot IncludedNot Included
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfOptional ExtraOptional ExtraOptional ExtraOptional Extra
CruiseNot IncludedNot IncludedNot IncludedIncluded
Adventure IncludedIncludedNot IncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
ManualDownload manualDownload manualDownload manual
Compare all InsureandGo Australia listings
Visit official website

Contact info for InsureandGo Australia

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.