InsureandGo Australia
- insureandgo.com.au
- ✓ Verified company
6,134 reviews · Statistics
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- <1 week (57)
- 1-2 weeks (112)
- 2-4 weeks (157)
- 1-2 months (150)
- 3+ months (117)
Reviews
NIce and Easy low cost too
International Travel Insurance - Gold (Single Trip)I travelled with the assurance that any issues I encountered were likely to be covered
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Great value for product offering
International Travel Insurance - Gold (Single Trip)I shopped around for travel insurance this year…. I take an annual trip to the snow and my new policy saved me almost $300, and I had a lower excess and higher coverage! I wasn’t sure that maybe I was missing something, but I called through and asked about everything. The team were helpful, and confirmed the items I wasn’t sure about.
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So fat it is good...Insurance only turn up good or bad when claimed.
International Travel Insurance - Bare Essentials CruiseToo early to say...it is uncleared yet how this insurance go...
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Better to be safe than sorry
International Travel Insurance - Gold (Single Trip)Fortunately I have not needed to claim on my travel insurance but I have peace of mind while I am holidays that if something does go wrong I am covered. I have had four trips in the last 12 months and have used One Cover each time
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so far so good
International Travel Insurance - Bare Essentials (Single Trip)so far it's been good, but I haven't left yet on holidays.
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Easy website
International Travel Insurance - Silver (Single Trip)Found what I was looking for and felt it was a reasonable amount for the policy.
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Good value domestic travel insurance
Domestic Travel Insurance - GoldGood value domestic travel insurance. Easy to obtain the quote and set up the policy online.
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Airline delays
International Travel Insurance - Gold (Single Trip)Your prepaid accommodation and holiday expenses are NOT covered by this insurance gold policy if the delay cancellation is caused by the airline. They only cover out of pocket expenses to $150. Not worth the risk as I believed their sales pitch that I was covered.
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great value
International Travel Insurance - Bare Essentials (Single Trip)needed insurance...i travel frequently and do not carry expensive items
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Great value.
International Travel Insurance - Silver CruiseI did a deep dive into the competition and found the best option for me was InsureandGo. After the discount code 15% as I hold a NSW Senior Card the price was even better. It also has coverage for COVID.
I found it very easy for me with no tech knowledge to complete it online. The offer is there also to speak with a HUMAN. 1st time user and have yet travelled to comment on a claim
Good pricing and cover options
Domestic Travel Insurance - Bare EssentialsSeems to be a good overall policy for us and additional optional cover is useful if needed for specific conditions for peace of mind.
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We're using InsureandGo for the 4th time now..
International Travel Insurance - Gold (Single Trip)It is easy to apply for, very competitively priced, and a claim due to a Covid-19 cancellation in 2020 was a relatively easy process. We'll keep using InsureandGo for future trips!
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Used your company before - have never had a claim
International Travel Insurance - Gold (Single Trip)To be covered adequately during my travels while travelling around the world at a reasonable price
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Unbeatable deals and coverage
International Travel Insurance - Gold (Single Trip)Used many different providers over the years and they do say you only know a providers true colours when it comes to claims and Insure and Go didn’t disappoint.
Post coverage, Insure and Go were the most transparent about their dos and donts , cheapest, highest amounts of coverage relative to the price compared to their competitors, well mannered and knowledgable staff and easy to navigate website.
And the last time I made a claim and multiple enquiries during covid and disrupted travel, the process was quick, easy and associated credits were very quick to be processed.
What more could you want from a insurer.
Travel
International Travel Insurance - Gold (Single Trip)Yes, policy was good value and easy to do considering the number of pre existing conditions
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My husband and I have booked a trip to Japan for March 2024 and airfares are included. If we should have connecting flights, and were to miss a connecting flight, would we be covered under the insurance policy we plan to choose? Thanks, Kathryn
Hi Nonna-Belle,
Thank you for your question. As per our Product Disclosure Statement, we provide a Travel Delay benefit which pays you up to $50 per completed 12 hours up to $1000 on our Silver policy, and up to $150 per completed 12 hours up to $3000 on our Gold policy. Please note that your scheduled connecting flight would require a scheduled stopover of at least 6 hours to be eligible for the Travel Delay benefit. We do not cover the cost of the missed flight or any other expenses you may incur by missing your connecting flight due to a delay.
To find out more about your policy and coverage, please go through the PDS available at - https://www.insureandgo.com.au/policy-wordings/
Regards,
Robert
We are a couple who is going on a domestic cruise with P&O to Ailie beach and Cairns, then back to Brisbane via Willis Islands. We only wish to be covered for medical and medical emergencies. What can you offer?
Many thanks
Hi Denis,
Thank you for your question. For a quote, you can either call us on 1300 401 177 or visit our website on https://www.insureandgo.com.au/
Please let me know if I can help with anything else.
Regards,
Robert
Phone number for Sydney please not malaysia
610296815274
Thank you so much. It’s for a travel insurance claim.
Hi Narelle,
To reach our Emergencies & Claims team, call us on +612 9333 3999
Kind regards,
Robert
If I, a 64 year old female why do i get pregnancy included?
Get an answer from our members and InsureandGo Australia representatives
Details
About InsureandGo Australia
InsureandGo Australia is a travel insurance company that has been operating since 2000.
The insurance provider offers:
- One-trip travel insurance
- Annual multi-trip travel insurance
- Cruise travel insurance
- Backpacker travel insurance
- Domestic travel insurance
There are a range of policy upgrades and excess options available to customise your policy to suit your travel needs. InsureandGo also offers cover for dependents travelling with you on single or family policies at no extra cost, and has a 24-hour emergency medical help line.
Points of praise:
- Most reviewers found that InsureandGo was great value for money, saying that it provided a great level of coverage at a competitive price.
- They also said that it was easy to set up a policy.
- According to reviewers, customer service representatives were helpful and efficient.
A point of pain:
- Some reviewers expressed disappointment at the claims process, saying that exclusions weren’t made very clear from the outset and that they were constantly asked to keep submitting the same documentation over and over again.
| Category | Travel Insurance | Travel Insurance | Travel Insurance | Travel Insurance |
|---|---|---|---|---|
| Underwriter | Mitsui Sumitomo | Mitsui Sumitomo | Mitsui Sumitomo | Mitsui Sumitomo |
| Maximum Age Covered | 100 years old | 100 years old | 100 years old | 100 years old |
| Medical Coverage | ||||
| Overseas Emergency Assistance | Unlimited | Unlimited | Not Included | Unlimited |
| Accidental Death | $50,000 | $37,500 | $15,000 | $50,000 |
| Emergency Dental | 500 | 500 | Not Included | 500 |
| Pregnancy (max weeks) | 32 weeks | 32 weeks | Not Included | 32 weeks |
| Resumption of Journey | $3,000 | Not Included | $3,000 | $3,000 |
| Hospital Cash Allowance | Up to $75 per completed 24 hours up to $5,000 | Up to $75 per completed 24 hours up to $2,500 | Not Included | Up to $75 per completed 24 hours up to $5,000 |
| Overseas Emergency Medical & Hospital Expenses | Unlimited | Unlimited | Not Included | Unlimited |
| Loss of Income | $10,400 (maximum $1,733.33 per month) | $5,200 (maximum $866.66 per month) | Not Included | $10,400 (maximum $1,733.33 per month) |
| Permanent Disability | $50,000 | $37,500 | $15,000 | $50,000 |
| Luggage & Personal Effects | ||||
| Theft of Cash | $500 | $250 | $500 | $500 |
| Delayed Luggage | $750 after 24 hours | $500 after 24 hours | $500 | $750 after 24 hours |
| Travel Documents / Passport | $5,000 | $2,500 | Not Included | $5,000 |
| Maximum Single Item Limit | $3,000 (electronic devices), $750 (single article/set of items) | $2,000 (electronic devices), $500 (single article/set of items) | $3,000 (electronic devices), $750 (single article/set of items) | $3,000 (electronic devices), $750 (single article/set of items) |
| Luggage & Personal Effects | $8,000 | $6,000 | $8,000 | $8,000 |
| Ancillary | ||||
| Personal Liability | $5,000,000 | $2,500,000 | $1,500,000 | $5,000,000 |
| Rental Vehicle Excess | $4,000 | $7,500 | ||
| Motorbike / Moped Coverage | Not Included | Not Included | Not Included | Not Included |
| Domestic Pet Care | Not Included | Not Included | Not Included | Not Included |
| Special Activities Packages | ||||
| Golf | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
| Cruise | Not Included | Not Included | Not Included | Included |
| Adventure | Included | Included | Not Included | Included |
| Snow / Ski | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
| Manual | Download manual | Download manual | Download manual | |
Contact info for InsureandGo Australia
| Mon | 9:00 am - 5:00 pm |
|---|---|
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
Extra Information
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