InsureandGo Australia

Policy was good value and easy to set up. Haven't had to and hopefully won't need to lodge a claim. This is the second time I have used and will be using again shortly.

It was easy to select Insure and Go after review three other travel insurance providers. Everything was clear and explanations provided. This is the second time we have used them for a single trip insurance

good value for money, easy to set up, have not made a claim to date. Used this company in the past, without regrets. The real test with any insurance company, comes when one tries to make a claim.

We have used Insure and Go many times over the past 8+years, they have always been pleasant to deal with. Have only had 1 claim in this time, which was handled most efficiently.
Any problems regarding decisions we have had to make about the most appropriate policy to take, we have been shown great courtesy.

I have used Insure and go several times domestically and internationally without having to make any claims and I always thought it was a cheap policy but offered good value for money. My upcoming trip is for 20 days internationally. I stupidly did not read all 84 pages of the PDS word for word and failed to realise they only cover 15 days consecutive car hire. I feel this should be made clearer when they disclose the excess car cover in the front policy. The disappointing thing is the response from them when I called to see if I could pay more to extend the car hire cover and even more disappointed in the email they sent shutting me down.
Don’t make the same mistake I made. For an extra $18.00 I could have got a premium policy from RACV. Lesson learnt I will never use Insure and Go again. Customer service goes a long way......

I had a very good consultant who knew his product well. He called me back at an agreed time to set up my daughter’s policy. Very reliable. I have used this company many tines.

First time user, easy to set up, haven't travelled as yet, hopefully wont need to make a claim, covered my pr existing medical condition online, which was great. Happy me

We have Taken out annual multi trip travel cover with InsureandGo for 5 years now. We are happy with the cover and fortunately to date we have not needed to make a claim.

I have provided all documents requested and they are drawing out my claim for no reason. I was told it would be within 10 days, 6 weeks later still no answer after many phone calls. I am sick and unfortunately had to cancel my trip. I provided a doctor’s letter confirming that my symptoms started well after I took out the insurance and also that I am too unwell to travel. I also provided cancellation documents and receipts but apparently that’s not enough! They are now wanting to investigate my health history for the past 5 years! It’s stressful enough that I had to cancel my holiday let alone be stressed about not getting my money back! I’ve had terrible service and would never go through this company again. I’m very disappointed that somehow they have a good rating with choice and Canstar. It’s probably because they are cheap and say that they cover lots of things but in reality when you actually need to claim, they make it very hard! Why bother even having insurance!

So easy to set up a policy and best price after I compared a few. No excess for my daughter either who has a medical condition. My mother also uses insure and go, and we will keep using.

Policy was good value as wife has a medical condition which was fully disclosed, ( and paid a lot extra for). Claim lodged with all documents 3 weeks ago and still waiting result. This is the third time using this company, one no claim, one claim, ( less than policy cost ), one still unresolved.

Police apprehended the thief who stole the items who also made a confession and was subsequently jailed. Claiming for the stolen items was so difficult and had to be addressed by insureandgo internal disputes resolution department as per required procedures. The claim was paid out in part only after many emails. Insurers required original receipts or copies as proof of ownership and that the EDMI number for the mobile phone (which I had not heard of before) to be blocked and photos of items stolen were not accepted as proof either. The insurer also claimed an excess for each of which they termed different categories. I would not take out a policy with insureandgo again.

Was easy to set up and was reasonable value. Have used InsureandGo several times before. Fortunately, it has not been necessary to make a claim so cannot comment on this aspect.

Easy to set up and it has good value. I have used this insurance many times when I travel. Even though haven't really clsimed for any loss, I have clsimed for dental and it was easy. Can't remember how long it took.

Easy to see what you get good value and reputable company used many times all over the world there is far too much info required here its all just so much b****

Good value and very easy to setup a policy, especially if you aren't travelling as a couple. Luckily I have never had to claim. I have used them five times recently.

We spent $500 on our insurance. We missed our flight due to circumstances out of our control and had to fly two days later and we were advised we are not covered under our gold policy . This is one of the reasons we would take insurance. Do not buy insurance with this company. You can not check or read everything about everything but you would think this would be automatically be covered be careful.

Easy to apply & medical screening asked appropriate questions in relation to condition, quick and easy claim with no questions with all supplied receipts / information. Quick reponses to any queries submitted.

Policy value was okay, not able to be set up online due to existing conditions but staff member who helped was excellent.
I had to lodge a claim when I returned home and it was completely resolved in a month.
First time using InsureandGo and would not hesitate in using them again.

Our flight was delayed for 11 hours.

I placed in a claim, and sent in original documents, and flight delayed details from the airline. Now they are asking for receipts from the airport which I do not have.

Now I’m told that without any receipts a claim can not be made.

I’m not claiming for expenses but I am claiming for the delay. Why would I need receipts for this?

Poor customer service thus far but will update on my outcome.