InsureandGo Australia

InsureandGo Australia

6,228 reviews · Statistics

78% · 4,8681,080 · 17%
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Claim Resolution Time
  • <1 week (61)
  • 1-2 weeks (115)
  • 2-4 weeks (161)
  • 1-2 months (166)
  • 3+ months (123)
Claim ApprovedYes (393) · No (255)
Value for Money
3.9 (2,549)
3.7 (2,013)
Customer Service
3.8 (2,203)
Competitive pricing
Easy to set up policy
Helpful, efficient customer service
Exclusions sometimes not made very clear


InsureandGo Australia6,228 reviews
  Domestic Travel Insurance - Gold

insurance claim was successful

Yes your policy was good value. I was refunded my claim in full, no questions asked. Claim was resolved in 14 days. Have used this company every time we travel, approximately 12 times. Show details
StuartWAPerth, WA
  Verified International Travel Insurance - Gold




I made a claim for very damage suitcase.
Because I did not have a receipt for a 4 year old suitcase, they refused to horror my claim.
This is unethical. Show details

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Terry O'Connell
Terry O'Connell
  International Travel Insurance - Silver


Being a Vietnam veteran obtained travel insurance through APOD. Insurance cover and premium cost were to my liking. Show details
Henry Tsang
Henry TsangNSWSydney, NSW
  Fair Incentive International Travel Insurance - Bare Essentials

Medical claim problem

Lodge medical claim through internet is very difficult and not successful. As the time limit of claim in 28 days, I worried about the deadline. Finally, I email your company and get the Claim Form to process the claim and finally. There was a lot of documents needed. It is sometime impossible to show the expense in bank statement as the medical fee is paid by cash because some doctor overseas did accepted credit card payment. Please make the claim simple and user friendly Show details
Simon M.
Simon M.
  International Travel Insurance - Gold Cruise

Great Service with a claim

I have Multiple Myeloma and a long list of pre existing conditions that were covered. I also claimed on this policy due to one of those conditions without any hassle. Easily claimed online with no fuss. Show details
Breeanna C.
Breeanna C.TASHobart, TAS
  Verified International Travel Insurance - Silver

Clear and easy coverage

I have used Insureandgo for several overseas trips. Now, do note, I have not had to make any claims as yet, which is great, but so this review is about the product itself.
I keep coming back to this company for my insurance needs, due to their easy yet comprehensive medical screening to ensure we are covered for our pre-existing conditions. I find the information provided to be very clear and upfront about what we are and aren't covered for. The price paid for the coverage given is very competitive and I like that there are multiple options available to cover for your own risk level. Based on my experiences to date, I believe if I did need to make a claim in future, this company would be fair to deal with. Show details
Value for Money
Customer Service
Michelle M.
Michelle M.
  International Travel Insurance - Gold

Prompt International help

Broken leg in Austria on Christmas eve. Prompt processing and nil issues with all claims. Certainly made an international medical issue far easier to deal with Show details
Lauren D
Lauren DWestern Australia
  International Travel Insurance - Gold

Very smooth claims process

Can’t fault this company. Our claim was approved and settled within 1 day and the reimbursement for our medical bills were back in my account within 6 days. Super easy to deal with, won’t go anywhere else. Show details
Sam A.
Sam A.
  International Travel Insurance - Silver

Asian policy

Amazing! Rates were the best. The person I spoke to was knowledgeable. Unfortunately had to make a claim but they were prompt and the claims team were extremely helpful! Thank you insureandgo!!! Show details
SteveNSWSydney, NSW
  International Travel Insurance - Gold

Shameful service and follow up

Steven is my husband who died while travelling in Japan. His death and the repatriation of his body formed the basis of this claim.
It was a very difficult and traumatic experience dealing with your claim personnel and I’m still recovering from this experience. Your customer service was appalling.
The fact that you have now sent a request for him to review your performance shows the quality of your insurance product.
You should be ashamed. Show details
Jude and Phil W.
Jude and Phil W.3 posts
  International Travel Insurance - Gold

Covid in Hawaii - great service!

When my husband was hospitalised in Hawaii with covid, I called insureandgo straight away. The people who were on the other end of the line were fabulous. I gave them my details and they were able to get the ball rolling immediately. They continued to be courteous and supportive whilst he was in hospital and the communication was excellent. Show details
Trevor Williams
Trevor WilliamsNSWHunter Region, NSW3 posts
  International Travel Insurance - Gold

Great experience in setting up the insurance and what is covered

This is the first time I have used Insure and Go, they have been easy to deal with so far and have also provided cover for us with some pre-existing health issues. We travel regularly so if this works for us we will use them again, so far very smooth, very impressed. Show details
Value for Money
Customer Service
Colvyn B.
Colvyn B.
  International Travel Insurance - Gold

Insureandgo is easiest to understand what you are getting

Comparing travel insurance alternatives is both complex and difficult. I choose Insureandgo because it was the easiest to assess what was included without endless extra cost of the alternatives and not being 100% of what I was getting. Show details
WendyWAPerth, WA4 posts
  International Travel Insurance - Gold Cruise

An easy peocess

Easy access. Most affordable on search. Seemed clear and comprehensive. I didn’t need to claim do can’t comment on any ongoing processes Show details
  International Travel Insurance - Gold
Value for Money
Customer Service

Questions & Answers

Doris · InsureandGo Australia

Hi I am looking at traveling solo to Italy next year, does your gold policy cover if a family member is sick prior to me leaving I can cancel my trip?

Shadi Ibrahim
Shadi Ibrahim · International Travel Insurance - Gold (Single Trip)

If baggage is Lost, do we have to provide a receipt for each item lost? or do we Receive a lump sum for the Lost goods?

Nonna-belle · International Travel Insurance - Gold

My husband and I have booked a trip to Japan for March 2024 and airfares are included. If we should have connecting flights, and were to miss a connecting flight, would we be covered under the insurance policy we plan to choose? Thanks, Kathryn

InsureandGo Australia
InsureandGo Australia   DM   

They wouldn’t “actually” pay out so don’t bother


Even if the airline canceled, goes bankrupt or decides to not refund, InsureandGo will still not reimburse you regardless of what their website says!

See all InsureandGo Australia questions


About InsureandGo Australia

InsureandGo Australia is a travel insurance company that has been operating since 2000.

The insurance provider offers:

  • One-trip travel insurance
  • Annual multi-trip travel insurance
  • Cruise travel insurance
  • Backpacker travel insurance
  • Domestic travel insurance

There are a range of policy upgrades and excess options available to customise your policy to suit your travel needs. InsureandGo also offers cover for dependents travelling with you on single or family policies at no extra cost, and has a 24-hour emergency medical help line.

Points of praise:

  • Most reviewers found that InsureandGo was great value for money, saying that it provided a great level of coverage at a competitive price.
  • They also said that it was easy to set up a policy.
  • According to reviewers, customer service representatives were helpful and efficient.

A point of pain:

  • Some reviewers expressed disappointment at the claims process, saying that exclusions weren’t made very clear from the outset and that they were constantly asked to keep submitting the same documentation over and over again.
Compare all InsureandGo Australia listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui Sumitomo
Maximum Age Covered 100 years old100 years old100 years old100 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedNot Included
Accidental Death$50,000$37,500$50,000$15,000
Emergency Dental500500500Not Included
Pregnancy (max weeks) 32 weeks32 weeks32 weeksNot Included
Resumption of Journey $3,000Not Included$3,000$3,000
Hospital Cash AllowanceUp to $75 per completed 24 hours up to $5,000Up to $75 per completed 24 hours up to $2,500Up to $75 per completed 24 hours up to $5,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedNot Included
Loss of Income$10,400 (maximum $1,733.33 per month)$5,200 (maximum $866.66 per month)$10,400 (maximum $1,733.33 per month)Not Included
Permanent Disability$50,000$37,500$50,000$15,000
Luggage & Personal Effects
Theft of Cash $500$250$500$500
Delayed Luggage $750 after 24 hours$500 after 24 hours$750 after 24 hours$500
Travel Documents / Passport $5,000$2,500$5,000Not Included
Maximum Single Item Limit $3,000 (electronic devices), $750 (single article/set of items)$2,000 (electronic devices), $500 (single article/set of items)$3,000 (electronic devices), $750 (single article/set of items)$3,000 (electronic devices), $750 (single article/set of items)
Luggage & Personal Effects $8,000$6,000$8,000$8,000
Personal Liability $5,000,000$2,500,000$5,000,000$1,500,000
Rental Vehicle Excess $4,000$7,500
Motorbike / Moped Coverage Not IncludedNot IncludedNot IncludedNot Included
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfOptional ExtraOptional ExtraOptional ExtraOptional Extra
CruiseNot IncludedNot IncludedIncludedNot Included
Adventure IncludedIncludedIncludedNot Included
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
ManualDownload manualDownload manualDownload manual
Compare all InsureandGo Australia listings
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Contact info for InsureandGo Australia

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Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
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