InsureandGo Australia

InsureandGo Australia

 Verifiedinsureandgo.com.au
InsureandGo Australia
4.0

6,345 reviews

PositivevsNegative
78% · 4,9641,098 · 17%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.9
Transparency
3.7
Customer Service
3.8
Competitive pricing
Easy to set up policy
Helpful, efficient customer service
Exclusions sometimes not made very clear

Reviews

6,345 reviews
Margaret
MargaretGreater Melbourne (Inner), VIC
  Domestic Travel Insurance - Silver

I found the communication was not free flowing

Many emails back and forth for information. No verbal communication. Show details
Sarah T.
Sarah T.2 posts
  Fair Incentive International Travel Insurance - Silver Cruise

Great experience!

Easy to organise and they delivered everything well. Great experience :) Show details
Phil
PhilSydney, NSW2 posts
  International Travel Insurance - Gold

Woeful service and communication from this Travel Insurance Co

Setup and paid for a travel insurance policy on their website using C/card, but when a confirmation was recvd many mistakes were found in the documentation. Emailed them next day (11 Apr) and recvd auto-email back saying I should hear from them in 3 business days. No repsonse so emailed again, crickets.... Called on 2 May and after long wait, cancelled policy and told 3-5 days refund. Two sttatement period later and still o refund. Called today (5 June) and still no refund. Cant imagine what my experience would be if I had to claim on this policy such is their lack of communication. Would never recommend this company for travel insurance. Never. Show details
InsureandGo Australia
InsureandGo Australia   DM   
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BelindaS
BelindaS
  Fair Incentive International Travel Insurance - Gold

The ONLY travel insurance to use

Definitiely the best price and coverage for specific items that I needed!
Super easy to get quote and purchase online Show details
Jonathan Speck
Jonathan Speck
  Fair Incentive International Travel Insurance - Bare Essentials

NZ Trip May 2024

Insurance was easy to arrange online and price was competitive Show details
SandyD
SandyDHunter Region, NSW5 posts
  Domestic Travel Insurance - Gold

Great value

Very pleased with the insurance cover that we took out, considering that we are both over 70 years, the price and inclusions were very good. Definitely use InsureandGo again. Show details
Robyn
RobynCentral Highlands and Goldfields, VIC3 posts
  International Travel Insurance - Gold

Great value, simple process

I have no experience of claiming against this insurance policy but the process of acquiring it and the price offered was very simple and great value Show details
Tony L.
Tony L.Perth, WA3 posts
  Fair Incentive International Travel Insurance - Gold Cruise

InsureandGo claims process

I have purchased a total of 16 policies with InsureandGo over the past several years. The litmus test of any insurance company is their claims process. For the first time I was required to make a claim for a cancelled trip. InsureandGo dealt with my claim professionally, diligently and promptly. The claim was approved, and the funds deposited in my bank account in just over 24 hours of approval. Show details
Bob
Bob4 posts
  International Travel Insurance - Gold

Avoid InsureandGo travel insurance. Wish we knew their history on claims

We had Gold Cover with InsureandGo. InsureandGo underwritten by Mitsui Sumitomo Insurance Company. InsurandGo Advertising states "InsureandGo offers unlimited cancellation policy under our gold cover" Our flights were cancelled. No other flight alternatives. Holiday cancelled. Claim for flights, accomodation and expences denied. This attitude/decision by this insurance company not only effects us finacially and emotionally but also destinations that rely on tourism to survive. Pathetic InsureandGo. I suggest when reading Product Review for this company that you read the reviews "Rating Lowest" to get a true understanding of their ethic. Show details
InsureandGo Australia
InsureandGo Australia   DM   
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Ianb
Ianb
  Fair Incentive International Travel Insurance - Silver

Good VALUE

All in one place with realistic levels of cover. Broad range of cover as well Show details
Amanda D.
Amanda D.
  Fair Incentive Verified International Travel Insurance - Gold

Great

Insure and Go were very competitive pricing, included moped riding as long as you had a IDP, when i did call to clarify something i spoke with an Australian, not an outbound call centre. We had no incidents so we didn't make any claims, but i feel confident they would be easy to deal with as you are speaking to Australians in Australia Show details
HSC
HSC
  Fair Incentive International Travel Insurance - Gold

I wished to have known about InsureandGo earlier

No fuss and easy to apply travel insurance with simple to understand instructions. Per-existing medical conditions check are straightforward and reasonable. Show details
Lillian
LillianSouth East Queensland, QLD3 posts
  International Travel Insurance - Silver

Great priced travel insurance

So far have not travelled, cannot comment on product yet but definitely a competitive price Show details
Value for Money
Transparency
T.Mckay
T.MckayGreater Melbourne (Outer), VIC27 posts
  Verified International Travel Insurance - Gold Cruise
T.Mckay
T.Mckay  
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Kununurrafella
KununurrafellaGreater Melbourne (Inner), VIC6 posts
  International Travel Insurance - Gold

Avoid like the plague

Missed our flight due to a medical emergency and broke our camera on the trip. Despite providing all the documentation several times they didn't honour the reimbursement of the fares (we had to catch a later flight). It also took 4 moths for them to make the decision. Slow to respond and asked several times for documents already sent. Also, they depreciated the camera 20% per year so a 5 year old camera was worth nothing. Save your money and either don't take out insurance (if they're all this bad) or at least avoid these shysters. Show details
InsureandGo Australia
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Questions & Answers

Amy B.
Amy B. · InsureandGo Australia

I am flying Jetstar to Hawaii and worried that they will cancel or delay our flight. If this does occur, is the accommodation that we paid for (but miss out on due to later than expected arrival) covered?

Ray
Ray  
Amy B.
Amy B.  

Its so hard finding a policy that has a good cancellation clause.

Raylene
Raylene · International Travel Insurance - Silver (Single Trip)

Hi there, my husband and I plan on going on a trip Alaska / Canada in sept 2024. Can you tell me if I should report (on behald of hubbie) a valve replacement heart surgery which took place in 2008. He is fine and has no ongoing treatment, just on medication.
thanks

John K
John K  
InsureandGo Australia
InsureandGo Australia   DM   
Doris
Doris · InsureandGo Australia

Hi I am looking at traveling solo to Italy next year, does your gold policy cover if a family member is sick prior to me leaving I can cancel my trip?

Recent traveller
Recent traveller  

DO NOT USE THIS COMPANY

See all InsureandGo Australia questions

Details

About InsureandGo Australia

InsureandGo Australia is a travel insurance company that has been operating since 2000.

The insurance provider offers:

  • One-trip travel insurance
  • Annual multi-trip travel insurance
  • Cruise travel insurance
  • Backpacker travel insurance
  • Domestic travel insurance

There are a range of policy upgrades and excess options available to customise your policy to suit your travel needs. InsureandGo also offers cover for dependents travelling with you on single or family policies at no extra cost, and has a 24-hour emergency medical help line.

Points of praise:

  • Most reviewers found that InsureandGo was great value for money, saying that it provided a great level of coverage at a competitive price.
  • They also said that it was easy to set up a policy.
  • According to reviewers, customer service representatives were helpful and efficient.

A point of pain:

  • Some reviewers expressed disappointment at the claims process, saying that exclusions weren’t made very clear from the outset and that they were constantly asked to keep submitting the same documentation over and over again.
Compare all InsureandGo Australia listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterMitsui SumitomoMitsui SumitomoMitsui SumitomoMitsui Sumitomo
Maximum Age Covered 100 years old100 years old100 years old100 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedNot Included
Accidental Death$50,000$37,500$50,000$15,000
Emergency Dental500500500Not Included
Pregnancy (max weeks) 32 weeks32 weeks32 weeksNot Included
Resumption of Journey $3,000Not Included$3,000$3,000
Hospital Cash AllowanceUp to $75 per completed 24 hours up to $5,000Up to $75 per completed 24 hours up to $2,500Up to $75 per completed 24 hours up to $5,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedNot Included
Loss of Income$10,400 (maximum $1,733.33 per month)$5,200 (maximum $866.66 per month)$10,400 (maximum $1,733.33 per month)Not Included
Permanent Disability$50,000$37,500$50,000$15,000
Luggage & Personal Effects
Theft of Cash $500$250$500$500
Delayed Luggage $750 after 24 hours$500 after 24 hours$750 after 24 hours$500
Travel Documents / Passport $5,000$2,500$5,000Not Included
Maximum Single Item Limit $3,000 (electronic devices), $750 (single article/set of items)$2,000 (electronic devices), $500 (single article/set of items)$3,000 (electronic devices), $750 (single article/set of items)$3,000 (electronic devices), $750 (single article/set of items)
Luggage & Personal Effects $8,000$6,000$8,000$8,000
Ancillary
Personal Liability $5,000,000$2,500,000$5,000,000$1,500,000
Rental Vehicle Excess $4,000$7,500
Motorbike / Moped Coverage Not IncludedNot IncludedNot IncludedNot Included
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfOptional ExtraOptional ExtraOptional ExtraOptional Extra
CruiseNot IncludedNot IncludedIncludedNot Included
Adventure IncludedIncludedIncludedNot Included
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
ManualDownload manualDownload manualDownload manual
Visit official website

Contact info for InsureandGo Australia

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed

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