The first and only time I will get insurance here. I got the top of the line policy, the policy said, covers $7500 excess on rental vehicle, however the only vehicle that was covered is a sedan, I had a camper with minor damage to a window. No where was there any mention in the lead up to buying the policy that said a specific type of vehicle. There is a clause buried in the product description that describes the vehicles covered, this only list sedans as a covered vehicle. There was no * next to the excess cover to indicate I should check if c...

Please do not use insureandgo. I payed $186 dollars for my trip to Thailand in 2019 for gold travel insurance 9 months before covid 19. And when my trip got cancelled insureandgo only were prepared to give myself back $12.60 cents credit back,not my $ 186 dollars which i already payed. They are a total disgrace of a company.

This was the first time we have used this company and choose it because it was CHOICE reccomended at the time! We took this insurance out for a special European trip, which we unfortunately had to cancel due to COVID. They were unprofessional, disinterested, repetitive in their requests for Information. Constantly asking for information that had already been emailed. Finally after many months and many phone calls we received a letter advising they were only prepared to pay a few hundred dollars in settlement of our claim!

Purchased policy in September 2019 for travel in June/July 2020.
Claim denied stating that I should have accepted travel vouchers. I have no intention of travelling in the future and made this clear to insureandgo at first contact email. I provided official cancellation letters from hotels stating nonrefunded amount. I have no vouchers and do not intent to travel. Jumped through all the hoops only to have legimate claim denied.
Insure and go have been dodgy from the beginning. In my first phone call I was encouraged to travel to Italy despi...

I have used Insureandgo a number of times for both domestic and international travel. Their online application is easy and their prices are competitive. Fortunately on those earlier trips I did not need to claim. This time was different when I had to cancel my round the world trip due to the COVID pandemic. Despite fighting for and receiving refunds for almost all of my trip I am left almost a year later with insureandgo refusing to process my claim for the 2k I could not recover. I paid over $900 more than two years ago but have been met with a stubborn refusal to read or respond to my emails. Great travel insurance..unless you need to claim.

It is to be hoped that Insure&Go doesn’t have the word “integrity” in its Mission Statement!
After almost 4 months since my travel insurance claim (approx. $5k) was lodged and the ensuing 2-stage process of MAPFRE complaint/dispute assessment after rejection, I&G has paid. The policy included cancellation due to pandemics. The insurance company stated that I should have accepted vouchers/credits even though I had stated that we were not intending to travel internationally post-Covid, and that the policy period was for an event with end-date.
I can only assume that my genuine and earlier threat to refer the claim to the AFCA (ombudsman, arbitrator) was the factor, so I&G probably used the “try-on” first. So “buyer beware” of this company!

The policy was great value. My wife had a brain bleed whilst overseas in Japan and had emergency surgery to take part of the scull out. Insureandgo made sure that the financial side of things were being sorted which was a relief to me as I was concentrating on my wife’s injury. When the time came to fly out Insureandgo paid the hospital bill so we could go home to Australia. When we got back home they had paid me out for all my bills within 2 weeks of returning. I recommend InsureandGo to everyone who is going overseas.

We booked and paid for a trip through parts of Europe and the UK, taking out a policy with InsureandGo well before covid 19 struck. When it did, our trip was cancelled by each of the service providers and tour operators. They offered us a partial refund or alternatively offered credits for future travel. As we were unsure that the pandemic would be over by the travel vouchers' expiry dates, we opted to accept the partial refund and claimed the balance from Insure and Go. Our claim was originally denied because they said WE cancelled the trip, w...

Assured by staff over the phone twice before leaving Sydney we were covered for pandemic, so this conversation should have been recorded. Trip curtailment due to pandemic after we had left Singapore, yes they paid partial refund of airfare back from quarantine in WA to Sydney under duress. Have claimed for cruise balance not used and they cannot even respond. Never use this company again, customer service is just emails stating why they couldn’t even pay airfare home. Never recommend to anyone.

Despite purchasing our travel insurance in early 2019, when we requested a refund of the policy amount due to Covid cancelling our trip, we were offered $42 of the over $200 we paid for the policy. This is despite the fact the company did absolutely nothing for us when our trip was cancelled. We organised all our refunds through P and O, who were brilliant. If this Insurance company acts in this way over a refund of the policy amount, I believe they would be terrible to try to obtain a claim payment from. We've used the company a number of times before, needless to say we won't be using them again.

We requested a refund due to Covid cancelling our trip. First we were told no refund was possible, despite no claim being made on the policy, which was purchased months before the Pandemic. Now they're offering less than 25% of the premium as a refund. Penny-pinching in this way doesn't bode well if you need to make a claim, so we won't be insuring with them again now that we're rebooking our trip.

Pre covid travel insurance purchase, expect to receive only approximately 2 thirds of purchase price. Obviously we will not choose this company for future travel. Text requires more words so blah blah blah.

We booked an International Gold insurance plan on January 12, before the COVID 19 travel restrictions were even mooted, for US travel in September 2020.
Obviously the trip had to be abandoned which we advised to the company over 3 months prior to scheduled departure date.
However, despite the trip never having been taken, and no claim having been made on the policy, they refuse to provide a full refund of the $316 premium, offering only a 75% pro-rata refund. They have given no satisfactory reason why this is so, and will no longer discuss the issue.
I will never use or recommend this company again.

We bought the gold option for an international trip to japan in December...before Covid was announced. The trip was supposed to go ahead in March and was in peak cherry blossom season. The company cancelled a few days before we were to embark. I rang Insure and go. and was told to check out the companies involved first and then they would make up the difference. I did that ... taking months to get answers. I rang again Insure and go... waiting an hour and a half to speak to someone. The woman gave me details and we sent in the necessary paper ...

I canceled my trip 1 month before going because of covid, not my choice travel company canceled. Wanted to change dates but NO, they gave me a $77 refund on next trip , i paid $280 . Never again would i insurance with them again . I travel alot but . Rip of company