I recently have contacted and emailed this loan corporation.
We agreed for a payout of $550.00 to finalise the loan, verbally and through email. Coming up 19/09/2019
They are now basically not giving me a straight answer.
They keep changing their words and what we agreed on in every email.
worst loan ever!!! DONT RECOMMEND
Ive got out a $200 loan out on the 21/05/19 Ive had repayment of $100 direct debit coming out fortnightly and have called through and received the worst customer service which i only accepted the loan because I was in financial hardship, it's now 13/09/2019 and I'm paying $200 a fortnight which I've paid out $700, worst loan ever!!! DONT RECOMMEND
Had the worst experience! Would not recommend
I told them what day to direct debit my account, they then proceeded to try and take the money on every other day besides that particular Day resulting in my account not having sufficient credit which then added extra charges to my account. A original loan of $250 ended up costing me over $1300
No stars for these theiving liers
Ok these people are money hungry idiots! I needed a very small loan to help pay off some medical bills as I have lots! I worked out a payment plan of $40 a week which they still have got $60 a week. They were told the day I got paid and that's the day they could take money out my bank acc but they didn't they tried on their days and then I would get 2 dishonour fees in one hit it happened a few times and my loan repayment went far too high I could of cried so we ageeed to me transferring it to them every Monday and I told them to not take my money out of my acc and well they didn't listen and keep taking my money leaving me with now no medications i really need it's a danger to my health without them I can't service my car and do rego which I need to get to my toddlers important app tomorrow. I even got my bank to block them from taking my money and the next day they have used something different to take money out which i didn't orthorise for this! It's illiegql. A single mum with so much stress has even more! Idiots should be shut down
I requested a loan of $350 for 2 weeks to repay back with $508.95, on the day of repayment I transferred the company the complete amount however they also took another $508.95 out of my account, doubling the amount without my consent. Complete disrespect and demonic attributes this company shows to its client never again will request anything from these guys.
Don't go thru them rip off!!! And told.me it was cancelled still put it and said I never tried cancel
Rip off and liar's! Im now with more stress on low-income and single mother scrums and can't even answer me back now $250 loan to pay back $460 in 4 payments
Even if you’re desperate - don’t get a loan with these guys
For example; if you get a loan for $500 you’ll end up having to pay $900 back. Pretty shocking to be honest. There are plenty of other legitimate loan agencies that have better repayment options.
Customer service is terrible. Hidden money
So I got a $350 loan. I made 2 payments on 08/07. The automatic payment and then an additional amount so I could pay it off faster. It’s now 06/09 and it still isn’t showing on my account statement. I have emailed over 30 times and every time I have called I either can’t wait any longer then 2 hours (due to having a life and a kid) or I get hung up on before even talking. One time they asked for my bank statement and I thought it would get sorted but I got an email saying I applied for another loan even though I didn’t. It’s honestly ridiculous and beyond a joke. I’ve now emailed them and notified that I have blocked additional payments and will deal with the debt collectors when the time comes cause I’m not letting them steal more money from my daughter and I.
$450 loan turned into $1011 and i cant work out why
They started taking $450 a week with out any notice and an old loan showed up that they debit from my account even though it's been relayed. Considering legal action.
Oh my god,now I am concerned with so many bad reports I've just got $350.00 approved for night ago my first payment come out last night it will be very interesting to see how the next two fortnight payments go ? By reading all these complaints I am very concerned and yes sounds like shark loans .
Got a loan for 300 paying out 1000. Qas ment to be 4 payments 6 months later still paying with extra fees
Will never ever loan from this place again. RIP offs break the contract just to make more money off me who justifys $1000 for $300loan. 0 stars if I could
I loaned $200 2 weeks ago and now I have to pay $615.65??!! And I can’t log in to portal member anymore. I’ve sent you an email but no reply
Loan never arrived
Applied for a loan of $500 which got "approved" but when I uploaded my bank statement, due to an admin error on their behalf (which was confirmed in a phone call), the loan got sent to the incorrect account. I rang them up to work out how to recover the money and as the "incorrect" bank account didn't have the right number of digits for an account number, the money would bounce back. Its been nearly a week and nothing has happened and the repayments start in a few days and I find it unfair that repayments are still going when I have not received the loan.
They were easy to deal with!!
The customer service was good,they answered all my questions,didn’t have to wait too long on the phone and they also got back to me promptly...
The money was in my account quickly!!
I am very upset with your system
youse have taken over $1000 for a $175 loan and are sending emails saying I can get another loan witch I'm ind esprit need of but on my acct youse are saying I still owe youse money I have payed out two lost off full payment this week alone I'm I've been in contact with a lower and if I do don't get my money back aw a every big new loan I will take action against your loan company
Never received my loan
Got "approved" for $200 and it said that the money would be in my account by 3pm qld time. Its now after 8pm in wa and still no money. Too bad if i needed it for life saving medication.... Wont bother next time. And if i get anymore money than agreed in the repayment plan debited from my account like a lot of people claim have happened to them, i will be taking the matter to court and asking for interest myself.
I’m pretty sure I have paid out my loan but the online account is saying I haven’t yet I have the bank statements to say when I made the payments.....PLS RECTIFY!!!
They helped me when nobody else would
I have used them on 3 separate occasions and even though they have very high interest rates I made my re payments on time and I never had an issue
Disappointed, unauthorised and random withdrawal
Very disappointed. Finished paying my loan over 20 days ago and Cigno randomly debited my account $350. Their process in rectifying this is very slow and I am still waiting to get my money back. This doesn’t seem to be the first time that this has happened to a Cigno customer. Also, they have not been able to advise me of what their internal complaints process is, and you have to wait 24 hours for a manager to call you back (I’m still waiting for a call back).
NEVER go near Cigno
It’s very simple - DON’T go near Cigno if you value your time and sanity.
I have tried finalising a short term loan on numerous occasions. I have even written correspondence as evidence of the finalisation dates. The latest finalisation date was yesterday, and guess what? Cigno made no attempt to take the payment and I watched my account like a hawk over the past few days. Today I have received notice that I have defaulted.
I think the simplest course of action here is to see a solicitor tomorrow for legal advice.
Cigno, you should be ashamed and embarrassed by the multiple complaints you have received. No one at Cigno answers phone calls, and emails are not read or replied to with any assistance. I will be contacting a solicitor and reporting this matter to the police and ASIC for fraud. Please do not respond with a condescending message telling me how you appreciate feedback and only want to help people. Cigno are nothing but common thieves.
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