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Between October 18th and October the 25th, 2019, Cigno Loans is offering reviewers a chance to win one $200 cash prize. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReviews Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Cigno Loans
See the Best Short Term Loans in 2019 as rated by Australians on ProductReview.com.au.
OttoWestern Australia
Illegally taken money out my account left me broke hungry and homeless
Taken money of $247 out off my account only to findout they have no rights to do so as my loan should have been finalised a fortnight earlier with my previous repayment. I'm on disability, and on my 40th birthday I been left broke an dx hungry and now I have been evicted from my home so I'm homeless. Monday just gone on my 40th bday, I had rung for a loan as on my last pay on the Thursday before Congo took $247 out of my account and come monday it still hadnt finalised my loan so i could reapply for another as its my 40th. Two working days ...Read more
for payments to clear but from Thursday to Monday and still couldn't get a loan, spent 3 hours on hold as I was hung up on 3 times and literally they just didn't care. I wanted my loan finalised after two working days so I could get another, on my fourth go I finally figure out why, my loan was already finalised the fortnight earlier and Congo helped them selves to another $247 already taken out before my pay so my account was in minus as my pay was about to go in. I couldn't stop this from happening. Untill late Monday after questioning all this, 2 different people apologised to me as I got hung up on again by the first and had to ring again from beginning. So on my 40th birthday, Monday the 2nd December, I had no cash, but was told that my $247 refund of overpayment would take 3/4 working days to be in my account, was told Friday the latest. And i had no other choice but to apply for another loan to have funds for the week. Since it was my 40th I had taken a $300 loan and have to pay $447 back on my next pay in 10 days time. Even though they illegaly stole from me and owe me $247 and left me broke. So they loaned me $300 within 2 hours it was in my bank, yet I'm waiting on a refund from them for 4 days. Friday comes and no $247. Im left hungry and broke, and have less then a week to move after being evicted. Now again i try ringing up and i was hung up on 3 times and on the 3rd time i was refused to speak to a manager. I was told 2 different stories each time I rang, I was laughed at, insulted and hung up on 4 times even by a manager by the end of this. Untill on the 4th attempt I got through to a manage who just didn't even care but spoke to me like a robot just repeating himself saying I will be reimbursed and they will process my refund in the next couple working days. That's what I was told on my birthday on the Monday, now Friday, and I'm crying on the phone as I'm hungry and have nowhere to move to as I m now homeless, apparently nothing he could do, that they are sorry and offered me a 10% discount on my interest on my last $300 loan i had to take on monday which out of my $447 repayment in 10 days time equals to $14.70 . So I only have to pay back $429.30. This insulted me even more. They owe me money after stealing to the point that i have to get a loan to get by from which they charge interest on and I'm now after 7 days still waiting on my refund from them thieving from me and there us nothing they can do. I told the manager my situation as I was hungry, havnt eaten in 2 days. No homeless and left still hungry over the weekend. I said I was suicidal over this situation as I had hunger pains and nowhere to move to or move my things. I begged them to even extend my loan limit by $ 40 so i can get a $40 loan and eat over the weekend. And no theres nothing he can do he repeated to me for over 20 minutes as i was again hung up on by this so called manager who sounded half asleep. Is this how in our coutry we treat people on a disability pension? Im about to do something that i really shouldnt have to do,, and go beg people to buy me a loaf of bread. While I'm being stolen fro. By this Congo company, humiliated, and they are making money from their apparently a mistake they call it, I call it stealing and charging me interest after giving me no choice but to make a loan, so I'm being absolutely used. Humiliated and laughed at by them, I have it all recorded as I recorded all these phone calls. How is this even legal??? Apparently they don't have to obey by our Australian laws that other loan places with low interest rates have to. I couldn't get a loan from like cashies or anyone else as I had claimed a hardship in the last 6 months. However the only ones Cigno were legally allowed to lend,.. . absolute finish, that people are being treated like this. Disgusting. I'm still hungry right now as I cannot feel up to begging for money and I'm unable to work.Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
RockyGreater Melbourne (Inner), VIC
Criminals
Hi all. Do not use these guys for a loan. I got a loan and had to repay more than double back. These guys are greedy crooks. Stay away from these bent crooks. Made my life hell
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Fair GoAU
- 2 reviews
Where is the government on this, no ware to be seen.
You ask the question "would you recommend Cigno Loans and if the answer is no, how could we improve?
Well, here are some suggestions,
Refund all the money you stole that wasn't strictly part of your filthy terms and conditions, you know stuff like charging dishonor fees and then dishonor processing fees days before the payment was even due.
And if you do take the payment on the correct nominated day how about only taking the agreed amount.
Send people actual payment schedules by mail.
Perhaps not continue to debit customers bank accounts...Read more
after there lone is settled in full, and on this matter not make customers chase and chase you to retrieve that money, and let's not even bother mentioning the lies you say about refunding the customer tomorrow, tomorrow and so on or that they have to wait for a bulk refund transfer day to come around. And If that customer is in financial distress because you wont refund the money, offering them another loan is a low life scum act by the way.Similar opinion? Write a review on ProductReview.com.au!
BokkerlessGreater Melbourne (Outer), VIC
- 6 reviews
- 1 like
One of the lowest forms of scum this company right here
Sell your soul... you will save money this not worth the headache I received a loan through company have not missed any repayments this company is virtually uncontactable Interest on the repayments is disgusting the way they take advantage of people is disgusting and aparently I have applied for a second loan over my dead bodys dead body!.........the fine print looks pretty and and the loan application process is quick but this all apart of their smoke and mirrors to get you in the door my warning would be to go over the agreement with a fine tooth comb or even better do not give this company your time of day!
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Best place for loans
Love everything about the place and how easy it is to recover a loan good and easy step by step instructions to receive your loan application I would refer all my friends
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The reviewer stated that an incentive was offered for this review
James TMetropolitan Adelaide, SA
- 13 reviews
Unethical and untrustworthy
These guys slug you fee after fee. I missed a payment they added a huge fee. I argued it with them and stopped paying to it was resolved which after 12 months it's still not and my $250 loan is now at $1300 to repay. They are not getting a cent more than What I originally owed despite the crap they are trying to pull. They are the most unethical lender I have ever had dealings with.
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gabi1959Connewarre, Victoria
- 17 reviews
Crooks
OMG. I cant believe this thieving company. I have proof via their emails and snapshots of zero balances but they keep adding fees. I have oaid extra but now i have withdrawn money from the bank theyve been stealing from. I have lodged a complaint with consumer affairs and ASICS. My mother is also having issues. These crooks dont want you to close your account. Look at the other comments here and you'll see they do this. They cam keep trying to withdraw as these mongrels arent getting anything more from me
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Super!
One of the best loaning companies possible especially when you are in need for emergency purposes and on the day! I can say I have had a good experience with them.
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The reviewer stated that an incentive was offered for this review
satanistcore
- 4 reviews
Very fast, if you are a snail that is
couldn't long into the member area to check anything even doing pass recovery it said the account was wrong they fast to pre approve but after that nothing another waste of time like wallet wizard
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SiaSydney, NSW
This company is a RIP OFF.
Never will i Loan from you again. I only borrowed $200 and i had to pay back almost $1000. Because was late with some payment you have added more interest. This company is a waste of time. You dont even have contracts you guys ARE RIP OFF'S
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Zoe RihariSouth East Queensland, QLD
- 4 reviews
- Verified customer
Scam never use
Never again will I use them, I got a $250 loan 2 payments of $198 I have now paid both payments. They are now saying I owe another 198 in a weeks time. Um no my loan repayment in total was $396. I have prof that payments have been made however on their records its saying Ive o lay paid $210...
good luck getting more money of me been to the bank and blocked them as well as reporting them for taking money thats no theirs!!
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Mitch554South East Queensland, QLD
- 5 reviews
The interest repayments are robbery
I took out a loan for $300 and ended up having to payback $550. I made all repayments on time but would definitely not recommend using Cigno for a loan. There are so many cheaper options out there. Cigno is borderline robbery.
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FlacallebPeel, WA
- 7 reviews
- Verified customer
Not Worth It
It didn't take much to get a loan with Cigno which is worrying. I prefer loan companies making sure you're able to afford the loan than stinging you later with costs because unable to make a payment.
I had some money coming in so I paid the loan out which luckily didn't cost any extra.
I ended up paying nearly double for what I borrowed, so unless you are seriously desperate and able to pay back double on time, I would stay away.
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Dont do it hard to call dont respond appropriately to emails i was desperate 3 loans each time they tried taking extra
Illegal interest rates absolutely disgusting they have screwed up every single loan i have had with them by taking extra payments instead of finalising the loan one time they didnt try taking a weeks payment then hit me with a $75 dishonour fee and $50 ontop for some letter they wouldnt fix their mistake and were rude on the phone i had the funds in my bank it was their fault then took out 338 out of my bank in one go i had previously done 2 $90+ payments for a 350 loan and they wanted one more payment ontop too absolute theives
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johnny
- 2 reviews
Stay away, don't believe me google them and read the news reports, shocking stuff.
They are disingenuous, they don't want you to pay it back and they are charging illegal interest rates. The maximum legal interest is 20% start fee and 4% monthly rate. They are using a loophole in the law to charge 1000% plus by saying they are a broker and referring people. this is illegal and they are about to be shut down, so do yourself a favour and run the other way they are skirting the law and will be shut down soon.
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AndreaGreater Melbourne (Metropolitan), VIC
They are the most reliable!
This company is the best one to go through! I have had nothing but satisfaction with them! They have helped beyond any other company and are flexible when you have issues!
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They helped me heaps when I didn't have any choice they are awesome
It was great can't lie and wouldn't I needed them they helped now it's like family to me such a great loan company really recommend that you should have a go
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The reviewer stated that an incentive was offered for this review
Tania LPerth, WA
- 2 reviews
- 1 like
Thanks so much !!!
I applied at 12.30pm today and the money was in my bank by 2:30pm.It took just 2 hours and I couldn't be happier. The application process was quick and easy. Thank you so much Cigno loans for helping me so quickly when I desperately needed it. You've just taken a huge load of my shoulders!!!
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Helping hand
I was struggling with paying my sons camp fees, with only 2 days till it was due i applied for for a loan on Cigno and I was approved and paid before noon the next day
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The reviewer stated that an incentive was offered for this review
There when you need them, fast & not judgemental
Cigno have saved me more than once & although interest rate is high, Cigno are very fair & willing to help where others will reject. As pensioner, I say good on you Cigno!
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Questions & Answers
Ottoasked
How dare you get away with takin gv money out of people's account when you already received the whole e loan repayment, and then take over a week to return mg money leaving me hungry and without a good over my head?
No answers
Pauline casked
My payment due tomorrow if I do payout do they take any more money
1 answer
My review is based on things thay did to my kids and feedback from other customers I have spoken to, thay don't do it to eveyone but by all accounts it's a common thing for them to do to customers that have finalized there loan. I gess just be mindful and keep a closs eye on you bank or even tell your bank when your loani s paid in full so the bank can stop any funny business thay might try. All the best Matt
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