Citibank Citi Prestige
Verified10 reviews
Was good now terrible – The card started out great with impressive features. The minute NAB bought them out, it went downhill. Most of the features have been removed or altered in such a way they are no longer useful. Priority Pass is ok if you don't fly business class, however, most airport lounges that participate are average at best. The insurances are ok, but you can… Read more
get the same on a no fee card. Their customer service is non existence. This card no longer justifies the yearly fee. Get an AMEX platinum if you want benefits.
great product, lack of knowledge from customer service – Great product but the customer service is one of the worst, attitude was great but they just don't know anything... they have to go to their own website to check what that is and still couldn't understand
Get the Citi Prestige Card at your own risk! – Citi Prestige Card - A Premium Offering? NOT! Citibank customer service in general is terrible. Every time I've called I seem to have an Indian person answer my call who I have trouble understanding (though all have been nice). I have tried to get my monthly statement on a specific date for the last two months with no luck. I even have… Read more
written confirmation letter from the Citibank Customer Advocacy Unit stating my statement cycle is the 13th of each month, but even today - the 13th of September, they still have not provided me a statement and apparently I will now not receive it until the 24th of September and no one can tell me why.
What makes it even more annoying is that via an Online Chat earlier in the day I was told I should receive it by the end of today (being the 13th of Sep) yet having just spoken to someone on the phone earlier today and this evening I won't get it until the 24th of September.
I mean, how hard is it to get a customer their Statement, especially after you've written it in a letter that they would receive it today. Is it common practice a bank makes their customers chase them to pay them?
When you pay a $700 Annual Fee, you have every right to expect a basic level of service - I mean it's not like I'm asking you to perform the impossible, surely.
In general, the card does come with a plethora of benefits which makes it attractive, however, the absence of adequate customer service at a base level overshadows what benefit the card offers.
If being treated with respect as a customer and not having to deal with team members who do not know their own product offerings is important to you, then I suggest you look elsewhere. If however, you are happy to never deal with anyone in person, on the phone, or via an online chat, this card may very well be something that works for you. As of today, I will be cancelling my card and moving to ANZ. RIP Citibank Prestige Credit Card.
Average over all – Card benefits for the Priority Club with guest is good, $700 fee a year really doesn't calculate to the benefits you should be getting out of a card like this. Customer service is the worst concierge I have ever dealt with,holding high end cards for over 20 years. Hard to get a hold of and certainly not there to service the customers. cant do a… Read more
thing unless you call them to sort and even then takes so long to get anything resolved. Points are average but been trying for months and months to transfer these to Kris flyer and nothing but excuses and issues, still can't get it resolved. over all the card is not worth the value, there are better cards and by far 10 times better service with a concierge that Citibank offers. When you email asking for assistance you always get the rule book with you need to do this or that, or not in time so they refuse to help you. seriously look at many other banks before Citibank as clearly not there for their customers.
worst customer service ever – Try to book hotel through prestige concierge to redeem the "4th night free": 1. called them - all calls are picked up by poor English speakers with strong acescent and bad telephone signals. 2. emailed them, no one reply after 3 business days..... 3. called them again, the number provided by "prestige concierge auto reply" is a wrong number..... Can anyone believe it? Are they going to shut down their business tmr? Show details
Good card, great value in sign up points, some good extras – I've held this card for 5 months, I agree with other posters that phoning the concierge service can be difficult, once you obtain their direct number life is easier. I generally email first and only call to pay for the service once happy. The 300,000 points obtained at signup more than offsets the $350 first year fee, even at the lowest value… Read more
redemption - redeeming for $$$$ off at coles, equates to $1500 back.
The priority pass is the highest level with the complimentary eateries as well, you can use it at several eateries at the one airport as well as lounges. Be aware that lounge access isn't guaranteed, airlines do favour their own rewards programs over PP.
I've used the transfer, it was handy, I've also used the 4th night free which allowed me to stay at a higher quality establishment than I otherwise would have on a recent trip.
Currently free Payall is a gamechanger, allowing you to deposit from your card to bank accounts, things like rent, bills, renovation expenses, this is time limited, but for those who can set it up before the fee comes in, the points received may be able to offset your annual fee.
The only real downside I've found is that the citi app is a little more outdated than other banks, it can be a little harder to track current spend totals.
Great card, but its like anything, if you are responsible with your spending, you can obtain great value beyond the sign up points.
The worst customer service I have ever experienced – Applied for a credit card. Did not receive any contact. Called 1 week later, and more documents were needed. Provided the documents. Did not receive any contact. Called 5 days later, and more documents were needed. Provided the documents. Did not receive any contact. Called 1 week later, and more documents were needed. I received NO contact!… Read more
Recommend applying only if you have lots of time on your hands, and like to take the lead on progress updates.
Living the "Prestige" life! – I'll say one good thing about Citibank Rewards Credit Cards in Australia.They certainly get some nice looking females to appear in their T.V. commercials.Where do they find those girls?Hubba!Hubba!(There already "are" 30 words in this text.How many more words do i have to think of before it goes through properly?) Show details
very poor customer service – I have been a high spend customer with visa card for over 10 years and when I say high spend, I mean high spend , with no default history. Lately I called them and asked them about Covid 19 situation and asked them to keep in mind any contingency we might face. It was a precautionary note to visa card. The consultant assured me of everything ,… Read more
that they will take of everything if need arises and gave me their assurance. Next think I found they blocked my card. It is a sad reflection on state of affairs , how visa card runs it's business.Instead of standing by my side , they simply blocked the card , unlike American Express , which has come to party. What a shame I have to write this review. Im sitting over 7illion points with them, which should give one an idea of the customer value,with no default of late payment history.
Misleading Promises, Disappointed with Complimentary Airport Transfers – For a very high yearly fee you expect Citibank to make it easy to live up to their sales pitch of extra benefits. In reality it's hard to even reach their concierge service. When you call their Citi Prestige Priority number there is no option for a concierge, you have to navigate through various voice prompts until finally you are given an option… Read more
to press Zero to speak to someone. This person won't be a concierge either, and will eventually transfer your call, so you can finally speak to someone after about 5-10 minutes if you are lucky. So much for a concierge service, sorry for assuming it was meant to be on stand-by.
Then it gets better. I've called to book an airport transfer, and after spending quite a bit more time to give them all the details they said that I have to give them 72 hours notice, but because I've called 48 hours in advance they will try to put my booking as urgent and let me know within another 24 hours whether I have a booking or not - wow, I guess maybe they are still using fax to send and receive data.
But wait, there is more, when I've asked to also book a return transfer, they said that only one transfer applies for each itinerary. It happens that my return flight is on a different itinerary with a different airline, but they said that their definition of itinerary is if you going somewhere and then coming back to where you've started, so no return transfer, sorry!
I was actually trying to book a transfer there and back so I don't have to take my car, but if I can book only one way, then on the way back I have to pay to get a taxi, and because I live far away from the airport that will cost me quiet a bit. Do I sense that the Citi is doing it to make it more difficult for people to utilise their 2 complimentary airport transfers?
Then, there is a further issue with their transfers, which is that it's limited by kilometres. And because I live about 50 minutes from the airport, I end up paying about $85 extra to the driver one way!
Given the high yearly fee, you would expect that the Citibank would actually try to accommodate for their highest tier (prestige?) credit card users, but surely doesn't feel that way to me. At the very least I would suggest to add a direct number to their concierge service, as I'm pretty frustrated spending a lot of time and not getting what I thought was promised to me. And yes, I'm sure that the retort to this is that we did have a fine print, but still..it makes me nervous when I think that I rely on their complimentary insurance and other things. Hopefully those are better.
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