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Citymove Removals ACT, Kingston

Citymove Removals ACT, Kingston

4.4 from 17 reviews

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Great service, fast and careful

Reasonable size move from apartment to apartment - added difficulty of busy complex and small lift/doors. Both movers were kind, efficient and effective.

Office LocationACT, Canberra, Kingston

Move went well. Boys did a good job

Manuel and Renan were brilliant. They did what it says on the truck, moved my stuff with care. They even had plastic wrap to extra protect my king furniture. third time using them - always happy. They aren’t cheap though, but I’d rather a careful move than broken things.

Office LocationACT, Canberra, Kingston

Canberra - rude, broke my bed, and left a filthy mattress at my old place

I was moving one bedroom in a share-house. The move was only a few suburbs away. They were really rude, and didn't seem to care about my stuff. They broke a slat that connected my bed together (presumably) and when I went to put my bed together it was missing. They left a filthy mattress from a previous job lying up against the front wall of my old house.

The company twice tried to overcharge me, once on the phone at the time of booking, and again once the job was complete. Then when I complained, they promised me a $50 refund, then refused to honour that.

Office LocationACT, Canberra, Kingston

Good service!

I’m very satisfied with Citymove service. I got Manuel and one other staff to help with moving and they did a good job. They took great care of my furnitures, none of my stuffs got any damage. I would give them a solid 9/10 and i will recommend Citymove to my friends and family.

Office LocationACT, Canberra, Kingston

Efficient and careful move

Thanks for an easy move boys. Turned up on time, friendly, worked hard and the move was all done carefully and efficiently.

Office LocationACT, Canberra, Kingston

Removalist review

Moved a three bedroom town house to a three bedroom house, short distance move. They started on time, completed the job as quickly as possible. Communicated the process well and ensured everything was safe for the move. Would definitely recommend them to anyone in the Canberra area. Great service for a much lower cost than a lot of quotes we'd had.

Office LocationACT, Canberra, Kingston

Great simple movers

City move are on time, efficient and reasonably priced. I've moved 3 times with them now and would recommend them to everyone in Canberra.

Office LocationACT, Canberra, Kingston

Cheap, efficient and friendly!

I used Citymove to move from Canberra to Sydney and they were fantastic. They turned up on time, were really friendly and moved everything out very quickly. They were organised and took care to tick each item off at both pick up and delivery.

They were also the cheapest by far!

Office LocationACT, Canberra, Kingston

Instant quote; no hidden costs; efficient service

I used Citymove for my recent move this past weekend. They were easy to book, the actual rate and additional expenses were exactly as quoted, they explained all of the fees ahead of time as well as again on the day, they charge by the minute (which save heaps in comparison to most companies, who charge per hour), and the staff were friendly, efficient, experienced, and took great care of my items during the move (especially considering they had to load the truck in a downpour of rain!). I have already booked in Citymove for my partner's upcoming move next weekend and will definitely use them again in the future. After this experience, I don't plan to ever hire a truck and move myself ever again - pretty sure my mates appreciate that as well ;-) Thanks Citymove!

Office LocationACT, Canberra, Kingston

Excellent Removalists

Easy admin process, really helpful office team. Excellent service from the Canberra removalist team. Arrived early, explained process thoroughly. Friendly, professional, fast and so respectful and careful with my furniture in difficult move (narrow, winding stairwells). No task too hard for them. Took the stress out of the entire moving experience. NO hidden costs, be hard to beat price wise. Would definitely use them again and will recommend them to everyone.

Office LocationACT, Canberra, Kingston

Highly recommended

They made moving so easy! Citymove were very good to deal with - I had several confirmation calls/emails and everything was explained upfront with no dodgy surprises at the end of it all. This was a local move in Canberra. Everything was done in just over two hours and I couldn't be happier with the guys - Matt & Matt. They were friendly, careful, and happy to help in any way they could. I would recommend them to anyone.
Reliable, efficient, friendly, great service

Office LocationACT, Canberra, Kingston

Canberra City Move - great service!

I was moved by City Move for a North Canberra local move. The team were two wonderful guys, both called Matt. There is nothing that could have been done better; 'The Two Matt's', as I have nicknamed them, were cheerful, organised and approachable, as well as professional and efficient. The company and the Team Leader called me the day before my move and arrived early. Nothing was too much trouble. These guys are an asset to City Move. I would highly recommend people to especially ask for 'The Two Matt's' for their Canberra move!
Reliable, efficient and professional, great communication.

Office LocationACT, Canberra, Kingston

Terrible value for money and damaged furniture and walls

I booked '2 men and a truck' to move my apartment. When the removalists turned up, there was one man and one young kid (can't have been over 16) who struggled to move my items of furniture. As a result, the move took an excessively long time (almost 2 hours to move dining table, fridge, 2 bookcases, bed and a few boxes from my first floor apartment to the truck, even though they used the lift!). My glass dining table top was dropped and the corner badly smashed because the younger removalist could not hold the weight of it. My partner had to step in and replace the younger removalist when we got to the second location because of the younger removalist's inability to lift items. Despite this, they charged us the full rate - over $600 (a lot considering the move was only 2 suburbs away). In addition, they dropped my bed base and took a large chunk of plaster out of the wall.

Citymove paid for us to have the wall fixed, but they offered us only half the value of my dining table, which was in 100% perfect condition before they got their hands on it. They also refused to replace the glass top.
Completely unhappy with the service I received, the handling of the damage caused and I would not recommend them. Terrible value for money.

Terrible value for money, did not get what i paid for, damage not appropriately compensated.

Office LocationACT, Canberra, Kingston
2 comments
Hi Laura, thank you for your feedback. We are sorry your expectations were not met on your recent move. As you had not taken out any insurance on your move, which was offered, we were not obligated to replace your table at its original price. As a gesture of goodwill, even though you had not taken out insurance, we still offered $400 compensation. The reality is this table should not have been attempted to be moved by 2 men as it was extremely fragile and heavy, and had a more experienced team been on your job, they probably would have called head office to request a 3rd man. In resolution of your complaint I found similar tables to yours selling on ebay for only $215, and still offered $400 as compensation on the table. This was more than enough to get a new table of a similar design and age, when considering its online market value. For any claims to be processed at Citymove, we do require that the bill on the day be paid in full, unless an agreement is made as full and final settlement with the removalists. Considering your move cost was $600, and you were compensated in total $550, on a move with no optional 3rd Party insurance, we do feel that the settlement of this case, which you agreed to was generous. Had an agreement been made on the day you would have needed to pay the balance.To Citymove official: Customer insurance is for inadvertent damage, not damage caused by negligence by Citymove, which is what occurred in my case. Accordingly it is irrelevant that I did not take out insurance. The $215 table you located on ebay was absolutely nothing like my $1000 Sean Dix replica table (much cheaper materials, poor quality, not designer). Considering the outcome of the move for me is a damaged table, which was formerly in perfect condition, this is a highly unsatisfactory. Citymove was negligent in sending people who were not able to perform the job I booked. I will also be making a complaint to the ACCC.

Excellent service

I hired the Canberra Citymove's team and the move was amazing. We had a large 3br house move to go from one side of our suburb to another. Prior to the move I received up to date information and confirmation. On the day I received an sms saying they would be there at 12.30 and at 12.29 they arrived. The two men did not stop and the whole move was completed with the utmost of care within 4hrs. I would recommend the Canberra crew anytime. The cost worked out about half other quotes I received.
Reliability, efficiency and economy

Office LocationACT, Canberra, Kingston

Wonderful fast move!

I was only moving a relativity short distance and I only needed the large awkward items moved. I hired city move as they seemed to be most reasonably priced for Canberra. I was sent a 4T truck and 2 removalists and they were fantastic. Both we're polite (but with a sense of humour) and seemed happy to move the items I needed moved dispite the awkward steps and landing. My booking was for 7.30am but they called in advance and were 30mins early which was wonderful. They loaded and unloaded the truck quickly and all my items arrived in the same condition as when they left.
Fast, reliable, reasonable priced

Office LocationACT, Canberra, Kingston

Good Move

A flawless move on 8/12/2012 - just the way we had hoped. I was dubious about charges by the minute but the blokes worked well together and I did not feel ripped off. We moved a 4 bedroom house in Canberra from one suburb to another (10 km). We had packed everything ourselves and had the furniture and standard sized boxes ready to go when they arrived. It took 5 blokes (plus myself and a mate helping with moving some stuff in to the driveway) with two vehicles 3 hours (13:0016:00) and cost $815.00. I did not take the insurance and luckily nothing was broken.
Reliable.

Office LocationACT, Canberra, Kingston

Very happy

Extremely happy with the service provided by citymove Canberra. Two guys and a van showed up on time and no time was wasted. Guys started packing things and all my house was moved in two hours. Nothing was broken and would highly recommend to anyone. Have already sought a quote for next move.
Fast and efficient
Mattress wasn't wrapped

Office LocationACT, Canberra, Kingston

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