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Citymove Removals

Citymove Removals

NSW, VIC, Brunswick, ACT, Kingston, etc...
4.2 from 439 reviews

See the Best Furniture Removalists in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
307
4 star
42
3 star
8
2 star
13
1 star
69

Rory

RoryVictoria

What a waste of a good move

published

After completing a big move, the company blew any advocacy they had with me after failing to resolve a double billing of the job. I get it, sometimes you make a mistake, but after weeks of contacting the company (including the CEO), I received no emails or calls offering a solution to the matter. It feels like they just don’t care at all, so my recommendation is to find someone else who will care.


Jan J

Jan JGreensborough

Efficient courteous service

published

The move was of a 3 bed house with a 15 minute drive between locations, starting and finishing on time.
The 3 removal men were excellent, hardworking, and careful, ensuring everything went to the right rooms all done with great courtesy and good humour.

Office LocationVIC, Melbourne
Mark

MarkSydney

  • NSW
  • Verified customer

Citymove Dodgy (Google it) DO NOT USE

published

https://www.smh.com.au/technology/australian-removalist-company-citymove-fined-for-posting-false-online-testimonials-again-20150730-giniyu.html

Apart from the ACCC fining this mob TWICE for fake reviews, (Google citymove dodgy), they were a disgrace to deal with. They quoted 4hrs for a job that they then took 8 hrs to do, doubling their bill. The "professional" removalists are backpackers, one barely able to speak English. Save yourself the pain and find another company.

https://www.news.com.au/finance/small-business/accc-cracks-down-on-fake-reviews/news-story/eb8d6c1fc7a2599a4ed4ec26ffe9fb2a

Office LocationNSW, Sydney
  • NSW
  • Verified customer

Percy and his team were amazing

published

My lovely Citymove team moved my mum and I to a three bedroom unit in the Inner West of Sydney. Luckily, the move was not far, but still daunting for my elderly mum. The three team members were extremely friendly, polite and efficient. We were very thankful for their wonderful work and attitude. Definitely service with a smile. On time, fast and efficient. We would definitely recommend them.

Office LocationNSW, Sydney

  • NSW
  • Verified customer

Great service and prompt communication

published

I had to move a few items from one location to another. The service from Citymove was prompt, professional and highly competent. The items were accounted properly and transported safely.

Office LocationNSW, Sydney

Great move!

published

The move was great. I moved from an apartment to another apartment and the guys were very efficient and quick. Everything went so well. The guys were on time and moved quickly from the beginning.

Office LocationQLD, Chermside

Very good service

published

2 bed room unit , short distance yes it started @8.15 and finished @ 12.15 we were very happy with the service we received. Thank you very much Coral Welsh

Office LocationQLD, Chermside

  • Verified customer

Smooth and efficient

published

Long distance (I don't drive so travel is difficult for me)
Move was started and completed in an appropriate level of time
Moving from a 4 bedroom house to 1 bedroom unit, however I do not have a great amount of property/belongings

Office LocationGold Coast QLD

They where very polite and professional

published

They arrived on time and communicated with a phone call when they left there premises to let you know they are on there way and on arrival. I would recommend them to family and friends with no hesitation.

Office LocationNSW, Marrickville

Personable, Careful and Hard Working

published

4 tonne truck packed to the brim.
The guys did an amazing job!
Didn’t give up to get the furniture out with the extremely tight squeeze and was extra careful not to damage the property.
Appreciated the rush I was in to get to my son for daycare pick up and went the extra mile to unload.
Friendliness was also a bonus!

Office LocationQLD, Morningside

Easy as

published

It was only a Small move a short distance. It Made life really easy. I’d use them again in the future.

Office LocationQLD, Morningside

  • NSW
  • Verified customer

Couldn’t have been any better!

published

Sebastian and Diego were lovely, careful and professional and deserve a bonus for the effort they put in today. You wouldn't have a business without these boys; two best movers we've ever had. Arrived at 7am on the dot; they finished a 1 bedroom studio apartment on the third floor (no elevator) in under 3 hours. No easy feat!

Give these guys a raise.

Office LocationNSW, Sydney

Liz

LizSydney

  • 3 reviews
  • 1 like
  • NSW
  • Verified customer

Be warned

published
Office LocationNSW, Sydney
1 comment
Liz
Liz

Jenna

JennaRYDE

  • NSW
  • Verified customer

Friendly & Efficient Team!

published
Office LocationNSW, Ryde
Steve

SteveMelbourne

Interstate a no-go

published
Office LocationVIC, Melbourne

Great service, fast and careful

published

Reasonable size move from apartment to apartment - added difficulty of busy complex and small lift/doors. Both movers were kind, efficient and effective.

Office LocationACT, Canberra, Kingston

Brad

Brad

  • 2 reviews

Move went well. Boys did a good job

published

Manuel and Renan were brilliant. They did what it says on the truck, moved my stuff with care. They even had plastic wrap to extra protect my king furniture. third time using them - always happy. They aren’t cheap though, but I’d rather a careful move than broken things.

Office LocationACT, Canberra, Kingston

  • NSW
  • Verified customer

Excellent service

published

Vinny was excellent. He deserves a raise. He was efficient, friendly and strong as an ox. This is the third time I’ve used city move and can’t fault them.

Office LocationNSW, Sydney

Convenient

published

We needed to storage 9 pallets on a 20 feet container. the distance was not to long since we are located in Marrickville. Everything went well but there was a 3 hours delay.

Office LocationNSW, Marrickville

Justin

JustinCanberra 2600, ACT

  • 3 reviews
  • 7 likes

Canberra - rude, broke my bed, and left a filthy mattress at my old place

published

I was moving one bedroom in a share-house. The move was only a few suburbs away. They were really rude, and didn't seem to care about my stuff. They broke a slat that connected my bed together (presumably) and when I went to put my bed together it was missing. They left a filthy mattress from a previous job lying up against the front wall of my old house.

The company twice tried to overcharge me, once on the phone at the time of booking, and again once the job was complete. Then when I complained, they promised me a $50 refund, then refused to honour that.

Office LocationACT, Canberra, Kingston

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Questions & Answers

Bokkie

Bokkieasked

Hi I would like a quote how do I go about requesting one?

1 answer
Citymove Removals
James R.Citymove Removals

Hi Michelle, we would love to help you. Please send an email to enquiries@citymove.com.au with the details of your move and include your phone number and someone will call you tomorrow morning with a quote. Alternatively call 1300 729994 after 8:30am AEST. Thanks James


Swiggs

Swiggsasked

Hello

I have sent several emails to citymove regarding a move on the 12/06/13. I have also left a detailed account of the events and incorrect noting of the insurance that I did purchase and all the items that were damaged in the move. I have yet to hear back. The customer solutions reply states a response within 2 business days.
Please advise of when I can expect to hear back?
Thanks
M.Swiggs

2 answers
Citymove Removals
James R.Citymove Removals

Hi M.Swiggs, Thankyou for your enquiry. Sincere apologies we did not reply to your admin emails within the promised time frame, although I'm glad I managed to have a chat with you yesterday, I have sent through the claim forms to your email. Please call the office as soon as possible if these have not been received. I look forward to resolving your claim these are complete.

Kind Regards, Customer Solutions.

kwv42
kwv42

And how many times do you have to ring me, before you accept and understand I don't want to use your service?


Get an answer from our members and Citymove Removals representatives

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