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Citymove Removals

Citymove Removals

NSW, VIC, Brunswick, ACT, Kingston, etc... (See All)
4.1 from 446 reviews · View Statistics
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Listing monitored by Citymove Removals

Reviews

  • Rates and Fees
    2.0 (1)
  • Job Satisfaction
    3.0 (1)
  • Timeliness
    1.0 (1)
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Think twice

published

I booked a straightforward local move in Melbourne. The removalists showed up 5 hours after the allocated arrival window I was given by Citymove. Whenever I rang up, the people in the customer service call centre kept telling me that the movers were on the way just to get me off the phone. Citymove outsources their removalist services to third parties and their call centre is based overseas, so it was clear that no one knew what was going on. It was an absolute shambles, and no one at the call centre rang me back when they said they would.

Update: Citymove responded to my email after I posted this review, and we have come to a resolution. I hope they can use this experience to improve their service.

Rates and Fees
2/5
Job Satisfaction
3/5
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Christina
Christina Sydney, NSW

Amazing removalists, whatever the job or the conditions.

published

David and Matteo approaches a difficult move with a ‘can do’ attitude and a smile. They offered me lots of choices, which made me feel comfortable, and they asked for advice before moving specialty items, which gave me confidence. They took great care with all of my possessions, regardless of value. They moved me during heavy rain, all day, and never complained, not even when moving my back-breaking pinball machine. Their encouraging comments throughout the move kept my spirits up, which is a godsend for anyone who is moving.

Incentivised Review No
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Pav
PavSydney, NSW
  • 2 reviews

Great work

published

3 bed apartment to a 3 bed split level apartment. On time and had to use lifts in both buildings. Caio and Juan where great , friendly and efficient with the move.

Incentivised Review No
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Amber
AmberIllawarra, NSW

Awful service. Slow, unfit, and inefficient.

published
Incentivised Review No
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Tom F
Tom FSydney, NSW
  • 4 reviews

Scamers, Liars, you will be sorry of you use Citymove, listen to the bad reviews, they are accurate

published

! bedroom being moved from Sydney to Melbourne. Lady by the name of [name removed] was on top of everything and persistent, then I booked and all down hill. [name removed] lied, when asked to speak to Operations manager, transferred me to another Filipino lady, feel this is run all off shore. Be very careful, when I advised new bed and a table had all been damaged, sent photos, was told by [name removed] 'its not our fault', if you go with this company, you will regret it. Very dodgy, ask to speak to the manager of the company.

Incentivised Review No
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Eva
Eva
  • 2 reviews

Do not use! You’ll regret it

published
Incentivised Review No
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Terrible! Avoid!

published
Incentivised Review No
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Sarah B.
Sarah B.South East Queensland, QLD
  • 2 reviews

Rip off. Inexperienced movers go slow and hide broken furniture

published
Incentivised Review No
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Rory
RoryVictoria

What a waste of a good move

published

After completing a big move, the company blew any advocacy they had with me after failing to resolve a double billing of the job. I get it, sometimes you make a mistake, but after weeks of contacting the company (including the CEO), I received no emails or calls offering a solution to the matter. It feels like they just don’t care at all, so my recommendation is to find someone else who will care.

Incentivised Review No
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Jan J
Jan JGreensborough

Efficient courteous service

published

The move was of a 3 bed house with a 15 minute drive between locations, starting and finishing on time.
The 3 removal men were excellent, hardworking, and careful, ensuring everything went to the right rooms all done with great courtesy and good humour.

Office LocationVIC, Melbourne
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Mark
MarkSydney

Citymove Dodgy (Google it) DO NOT USE

published

https://www.smh.com.au/technology/australian-removalist-company-citymove-fined-for-posting-false-online-testimonials-again-20150730-giniyu.html

Apart from the ACCC fining this mob TWICE for fake reviews, (Google citymove dodgy), they were a disgrace to deal with. They quoted 4hrs for a job that they then took 8 hrs to do, doubling their bill. The "professional" removalists are backpackers, one barely able to speak English. Save yourself the pain and find another company.

https://www.news.com.au/finance/small-business/accc-cracks-down-on-fake-reviews/news-story/eb8d6c1fc7a2599a4ed4ec26ffe9fb2a

Office LocationNSW, Sydney
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Percy and his team were amazing

published

My lovely Citymove team moved my mum and I to a three bedroom unit in the Inner West of Sydney. Luckily, the move was not far, but still daunting for my elderly mum. The three team members were extremely friendly, polite and efficient. We were very thankful for their wonderful work and attitude. Definitely service with a smile. On time, fast and efficient. We would definitely recommend them.

Office LocationNSW, Sydney
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Great service and prompt communication

published

I had to move a few items from one location to another. The service from Citymove was prompt, professional and highly competent. The items were accounted properly and transported safely.

Office LocationNSW, Sydney
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Great move!

published

The move was great. I moved from an apartment to another apartment and the guys were very efficient and quick. Everything went so well. The guys were on time and moved quickly from the beginning.

Office LocationQLD, Chermside
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Very good service

published

2 bed room unit , short distance yes it started @8.15 and finished @ 12.15 we were very happy with the service we received. Thank you very much Coral Welsh

Office LocationQLD, Chermside
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Questions & Answers

Bokkie
Bokkieasked
Citymove Removals

Hi I would like a quote how do I go about requesting one?

1 answer
Citymove Removals
James R.Citymove RemovalsSend a private message
Swiggs
Swiggsasked
Citymove Removals

Hello

I have sent several emails to citymove regarding a move on the 12/06/13. I have also left a detailed account of the events and incorrect noting of the insurance that I did purchase and all the items that were damaged in the move. I have yet to hear back. The customer solutions reply states a response within 2 business days.
Please advise of when I can expect to hear back?
Thanks
M.Swiggs

2 answers
Citymove Removals
James R.Citymove RemovalsSend a private message
kwv42
kwv42

And how many times do you have to ring me, before you accept and understand I don't want to use your service?

Get an answer from our members and Citymove Removals representatives

Citymove Removals

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