Dont waste your money
Joined this gym last week and went twice in the first week of membership and both times the virtual class froze and did not work NO staff on the premises to assist. Called head office only to be told I have to speak to the manager Ryan when he was back in the Gym. When speaking with Ryan he assured me there was a staff member in the gym at the time however they must have been hiding, as I could not find one and the air conditioner contractor that was working there said there was no staff on the premises. By Ryan continued to tell me I was wron...g and there was staff on site or I was lying. Club Lime is refusing to pay a refund and cancel membership without a 28 day notice!!!! When it fact they are not providing the service that I signed on to use?? Waiting for area manager Maddy to call back.
Can't cancel subscription
I have a membership at Club Lime in Mitchell, Act.
When Covid forced the closure - accounts were suspended.
Then, following the lockdowns the local Gov announced that GYM facilities could reopen. My membership was then automatically reinstated - I was unaware and I did NOT receive their email informing me that my membership is now active. - they even say they can see that my email wasn't opened!
Still they charge me for a service I didn't use.
I asked the membership team to cancel, however they refuse to do so until all monies are paid.
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