Coates Hire - yes, you can hire but don't ask them to deliver if you don't have the capacity to pick up!
I have been very kind to Coates in Burnie Tasmania in this rating as they don't even deserve a one-star rating! This is what I received back as a reply regarding my enquiry about hiring a tall ladder - (me stating in my enquiry that we do not have the capacity with our ordinary 6-cylinder sedan to pick it up from Burnie, we living in Smithton, Tasmania, a one hour's drive each way on an open country highway) - words to the effect that the hire of the ladder is $45.69 per day and transport is $275 inc each way, so the total would be $595.69 an...d that if I want to organise my own transport I can. Coates obviously must use a limousine service to do deliveries! How ridiculous! How can they even suggest such an outlandish and exorbitant price for delivery when Bunnings can deliver for $40 from Burnie to Smithton! And Allans Nursery in Launceston charges $30 from Launceston to Smithton! Wake up Coates! If you can't be bothered doing deliveries, just say so, and don't resort to writing such ludicrous contents in return emails. That being said, I will never consider using your business again - and, of course, I will tell all my friends of my experience with you and advise them of the same!
Great customer service
I hired a scaffold for domestic use. I was a bit intimidated by the idea of dealing with a big blokey impersonal company but I was completely wrong. Coates staff was friendly, helpful and easy to communicate with. The scaff was easy enough for two people to assemble and operate.
- Verified customer
Good Customer Service
I hired a 2 man post hole digger to dig 10 x 1metre x 200mm holes to erect 10 x 2.4M posts in a flood damaged farm fence in the country. Coates quoted a good "higher price", also, they allowed me to collect the unit on Friday afternoon to enable me to start very early on Saturday morning. We managed to get 4 posts set up, no problems.
On the 5th hole the digger started to "play-up". It started turning the auger very slowly, therefore, we had to help it by crow-baring the hole so that the machine would lift the dirt out of the hole. As we progr...
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