2,775 reviews
AI reviews summary
Pros
Verdict
CoinSpot is widely regarded as a reliable, user-friendly cryptocurrency exchange well-suited for beginners and those looking for an Australian-regulated platform with clear AUD pricing. The majority of users report positive experiences regarding account setup, navigation, and local customer support. However, a subset of reviews highlights concerns regarding strict security holds, account verification processes, and occasional delays with withdrawals. Overall, it is seen as a structured and accessible option for managing digital assets, provided users are prepared for the platform's compliance protocols.
Really easy to setup account and customer support team were fantastic. I liked the extra measure they took to call me for security purposes. Website is clear and simple to use and navigate. Look forward to starting my crypto journey now ! Show reply
Reviews with attachments
I love the simplicity and easy layout, makes small investing such a less headache. Easy to see graphs over and period frame too. Show reply
Works great quick transactions I love the app it’s the most easy one to use for me Show details · 1
Very easy to join and I'm now an investor. I've started small until I gain a bit of confidence.
It’s a fast and smooth crypto app that lets you do a wide range of things with sending reviving and holding stock in a massive variety of coins Show details · 1
Very easy to learn for beginners. Already made money in just 1 day. Show details · 1
The platform is easy to use and trading is smooth. However, it currently doesn’t support perpetual trading, which would be a great addition in the future. Show details
CoinSpot is a solid, beginner-friendly Australian crypto exchange with a clean interface, strong local AUD support, and a reputation for being secure and easy to use. I’d give it a 7/10 for likeability: it does the important things well, but the higher fees on instant buys and some payment methods keep it from feeling exceptional.
Easy to setup and operate, has plenty of coins to monitor and invest/buy. I do however wish there was better sections for recent movers to monitor quick fluctuating coins. (The Dashboard does show 6 recent movers in the last hour but needs expanding) Show reply
- +1
I made a transaction on coinspot and was given a average buy rate price six hours later when returning to view my account my average buy rate had increased. Ive got screen shots of the transaction to verify when bringing the issue up with coinspot I was told to view the information to the way they conduct there transaction. In doing so it states… Read more
that the average buy rate is calculated instantly so back to have a chat with coinspot to be told no it is done periodically I informed them of what it states in their site to be told it is a mistake on the site and it's not done instantly and the information on the site will have to be changed and thankyou for informing them of this mistake. Nothing has changed on their site and every transaction I've done since the average is done instantly.
this is very unprofessionalism of online help desk.while customer is seeking help and asking emergency help the support team close the talks and behave very unprofessional way.i tried to call and reach out but they already closes the lines.very bad experience with coinspot
I will not recommend anyone using a coin Sport their are bl*ody thief gas fees up the roof I have withdraw the USDT send it to my different bullet waiting for review this is my money I can send wherever I want TO will be putting formal complaint to the fair Trading
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Latest follow-ups
So easy to use and always has the best price. I have used many other exchanges but CoinSpot is the best by far.
Follow-up · Still going strong, love the market order feature that gets me the best available BTC price. App layout is easy to navigate. Still very happy with CoinSpots service.
BUYER BEWARE - Coinspot only supports the crypto exchange they see fit according to disputable standards and their personal agenda. Their integrity is one-sided, that is, not your side! Your decisions can be easily overturned by them and freedom of… Read more
trade doesn't exist. If Coinspot decides you are trading with addresses they don't like, you will go through days of hassle to get your money back, they will cancel your transactions and block you from any trading that doesn't go through paying fees to them, let alone withdrawing your funds! to be clear, you will remain crippled without actual ability to move your funds away from them. The suited, well spoken white collar scammers at Coinspot are not loyal to free and comprehensive crypto trade, but to their fees and AU government control. Coinspot will take ownership of your money!! it's not as simple to retrieve it - if anything may take days of exhausting phone calls and email and online chats with bots and people and bots again, each time throwing you between different representative of their 'team', dedicated to wear you out. Back to working with Coinbase, equally simple to use without nannies taking over your funds and blocking you.
Follow-up · The funds were returned back to Coinspot platform, however I was blocked from doing any trade and could only withdraw it back to my bank account, or buy coins i'm not allowed to trade with. Catch 22! The fees were as per usual, and were returned in full to the platform along with the funds. The reason given was that Coinspot doesn't trust the… Read more
Hi Avishai, Thanks for taking the time to leave a… Read more (+3 replies)
Positive reviews
CoinSpot has been a great platform to use. The app is easy to navigate, transactions are straightforward, and everything is clearly laid out. I’ve found the overall experience smooth and convenient, especially when buying, selling and keeping track of my investments. Customer support has also been helpful whenever I’ve needed assistance. Overall, a reliable and user-friendly crypto platform that I’d happily recommend. Show details · 1
Easy platform to use with a simple interface and straightforward buying and selling process. Deposits and withdrawals have been quick, and the app is easy to navigate. Good range of cryptocurrencies and I’ve found the overall experience reliable so far. Show details · 1
So easy to set up. Using the App is intuitive and transferring money is effortless. The overview in the App is easy to understand. I am so excited about this and have already recommended it to several friends and family members. Show reply
Negative reviews
Be aware that the coinspot instant buy and sell prices are not as stated. The instant buy price is inflated by 2-3%+ on true market rates and the sell price is 2-3%+ below the advertised rate. Use the open market platform if you choose to use the app and always check the open market before you proceed with any buy/sell
Hi Paul, Thank you for taking the time to leave your… Read more (+2 replies)
if you want to loose money use this. my account was compromised just from my email alone and emptied. support were not in the least interested and blamed me. They obviously have security issues. just don't.
For a seasoned IT professional such as myself, the export dealing with coinspot was hair raising. Red flags galore. To give them credit, getting funds of any nature IN TO them is simple and instant. However, when trying to withdraw, that’s another… Read more
story. I had substantial problems getting them to authorise a withdrawal. When I initiated the withdrawal they immediately froze my account and said a rep would call within 24 hours … and they did… around 20 hours later and then I spent 45 minutes on the phone convincing them that the transaction was legitimate and authorised. They wanted me to basically give in that this must be some kind of fraud ….. I did not. They cancelled the transaction at my request putting the funds into coinspot again and then allowed me to return those funds to my nab account… two days later.
Sooooo many red flags
Follow-up · As an overall summary it goes like this: a) have some kind of problem B) fail to resolve due to lack of sensible reply from a human being C) complain somewhere online like trustpilot etc D) some “sozBot” apologises patronisingly while asking for more info which opens an automatic support ticket system in the same system you couldn’t get a human… Read more
Hi Zephyr, Thanks for taking the time to leave a review.… Read more (+1 reply)
Recent reviews
The platform is very professional and legitimate. Deposits and withdrawals are very smooth, and there are many options available. I love this platform; it's a fantastic choice. Show details · 1
Find out how CoinSpot compares to other Cryptocurrency Exchanges
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Very easy transactions and exchange rates! Love that this is Australian ran. The online team from support are very responsive and informative. All we need now would be a cold wallet option to make it perfect! Show reply
Easy to move and transfer between each coins. No long delays between transfers and buys/sells unlike other platforms. Available to youth who have a interest in trading! Extremely simple to use and very rewarding. Have made MANY transfers and buys with this app from my bank or from other sources and have ran into ZERO issues. Would recommened to people wanting to start trading or investing. Show details · 1
It is very easy to use this app for buying and selling crypto. There are low fees and it is a great app for people who are just starting their crypto trading journey! Show details · 1
Very simple to use (receive, send, swap etc.) for crypto currencies of all major alt coins. I would give this platform 5 stars, however, the UI needs a graphical update. The interface feels outdated compared to other major exchanges. Charts could also be better (but I use other programs for that kind of stuff). All in very good platform. Show details · 1
I’ve only recently started using CoinSpot and so far it’s been easy to set up and navigate. Buying and selling crypto is straightforward and the app is simple to understand for someone new to crypto. So far I’ve had a good experience and I’m looking forward to using it more. Show reply
I have been trading with Coinspot since my very first Crypto trade about 5 years ago. They have always been fantastic from the onboarding process, to completing trade to their awesome customer support. They have always been incredibly quick helping me with a by queries and when I swapped to my new mobile phone even reached out via phone call to… Read more · 1
ensure it was me that had logged in, in this day and age that gives me incredible piece of mind. There are many exchanges out there now, but I will always stick with Coinspot
I’m pretty new to crypto and have found CoinSpot easy to navigate. Everything is laid out clearly and I’ve been able to figure out buying, selling, transferring and managing my coins without too much confusion. I especially like that there is 24/7 support that is fast and helpful. So far it’s been a really straightforward experience for a beginner. Show reply
This is my first time purchasing digital coins. The CoinSpot app made is so simple to understand, navigate and make my first purchase. I would highly recommend this app if you are looking to getting into digital coin for the first time or if you are a seasoned purchaser. Brilliant! Show reply
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