5,647 reviews
AI reviews summary
Swyftx is highly regarded as a user-friendly cryptocurrency exchange, particularly for beginners in the Australian and New Zealand markets. The platform is frequently praised for its intuitive interface, seamless bank transfers (AUD/NZD), and responsive customer support. However, a segment of users reports significant friction regarding strict security protocols and account restrictions during the withdrawal process.
Pros
Cons
Verdict
Swyftx is an excellent entry point for Australian and New Zealand investors due to its superior ease of use, local currency support, and helpful educational tools. While it excels for "buy and hold" users, those intending to frequently move assets to self-custody should be prepared for rigorous and potentially lengthy security verifications.
Good Trading platform. Needs cross device sync on indicators and that type of manual entries which I think should be standard with this type of platforms. I have no complaints. The support they offer is great!
Their support team is very prompt, accurate and helpful. They don’t do pairs and some newer but very significant coins are missing but overall it’s a great platform. Pretty clean interface, easy to navigate.
Very unhappy. They simply closed my account without any explanation of why they want to do that, when I attempted to just buy a low value flimsy digital info product from an overseas (not associated with anything criminal or illegal) - this is direct violation of a consumer rights and probably racism too, if they for some reason 'disliked' to… Read more
origin of a country I was intending to purchase a book from. I lodged an official complaint to their own site as well as to FMA and ombudsman, regarding the discrimination. I hope they will be held accountable for this discrimination.
Reviews with attachments
I've tried a lot of different exchanges and this one is the winner. It has the best layout its easy to use, they have low fees and everything you need build your portfolio. Show details
Great site. Great support. 10/10 would reccomend! Love everything about this exchange. Show details
I love this app, so simple and easy to use.. I’m given our Australian crypto platform 10/10 Show details
Hi I’m very happy to join Swyftx It’s very easy to manage to compare to others Some app is very complicated.im very satisfied with Swyftx Thanks Show details
Great crypto exchange as it easily has the lowest fees out of all Australian exchanges with the least spread too. I’ve attached screenshots of the difference between using CoinSpot and Swyftx. The customer support has always been super helpful and responsive when I’ve needed help.
They asked to verify ID when I last logged in. I did but then the system asked for photo ID and other forms of ID not relevant to my account. I said don't want to and they said if you don't then your account will be suspended. I said "no notice?" then they gave some. Very deceptive, not verification as I said I will update the ID I gave originally, however this was not acceptable. Bad experience for me, apart from the loss incurred :( Show details
A reasonably good exchange for entry level investors but too basic and little customization for advanced users with any history of any type of trading. Most importantly SWYFTX charges an advertised percentage but I feel they also make a large margin off the spread between the buy and sell price (They deny it) -SWYFTX claim its due to low liquidity… Read more
but you will even see a $2000 difference in Bitcoin price (Highest liquidity!!). Seems illegal! This means that your buy price is well above market and your sell price is well under market (spread is about 2%!!!) - In order to breakeven when selling you have to wait for crypto price to reach 2% above your buy price + SWYFTX brokerage fees. SWYFTX also maintain this spread for historical pricing - which is impossible! - There can only be one price at any point in time in the past. Triggered Trades are also executed very slowly and it is highly likely it will be executed at the wrong price!
Latest follow-ups
They failed at the most fundamental aspect of these exchanges. They blocked my money! – They failed at the most fundamental aspect of these exchanges to build trust. DO NOT BLOCK people's money! They allowed a transfer and then blocked the funds in my account. Then asked me to revert the transaction by depositing the funds back and… Read more
withdraw them. But then locked the deposit too! They've done it again: They allow a trade and then freeze the funds claiming they have to do KYC checks. That is not the way to do it. If the exchange needs further KYC, block the trade! Not the withdrawal!
Follow-up · What was the trade for? I can't recall, maybe around $10,000 How much money was blocked? All of it. How long was it blocked? Until I satisfied their mostly vague request for documents, statements. The point is that they blocked the withdrawal. If they are going to be so concerned about AML, which would be interesting given that the account is… Read more
Customer Support: Excellent (Fast & easily solved my problem) Bank Deposit Speed is fast (in my experience & Ensuring i followed the instructions given by website) = 20 minutes. Was expecting like 4 hours at minimum not 20 minutes.
Follow-up · What were the fees like? The lowest I can find for exchanges (0.6%) standard pricing - To purchase things like BTC, and free for bank deposits/withdrawals for exchanges to onramp or offramp NZD. for swyftx... I think spread is built into the buy/sell price, so you don’t always see it as a separate fee. What was the problem? I had issues with… Read more
Find out how Swyftx compares to other Cryptocurrency Exchanges
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Platform looks neat and professional. Since 7 Jan 2026 (or so) it will enable deposit through bank transfer from NZ and I hope it goes smoothly as I am looking forward to it.
Follow-up · Direct transfer from NZ bank account is working fine and just made a small amount of withdraw back to my bank account and is now completed within a day. Quick and easy. Gotta be careful on reference number when deposit to Swiftx as reference number is one off and does not repeat.
In-depth reviews
ATROCIOUS CS these days. 1. First you get a bot, then you seem to get a bot PRETENDING to be human. 2. Each answer takes about 3-5 minutes 3. They consistently provide some pre-written stock answer. 3. They also ignore your question, sending a stock answer with no relation. For example I asked: 'What happens if I don't do the VERIFICATION… Read more
process in time?' The fake-human-bot sent a stock answer about that process in GENERAL, FAILING to answer my ACTUAL question. If that WAS a human, maybe replace them with AI ANYWAY - it would answer BETTER!
They really wasted my time and added to my stress (see below) __________________________________________________________________________________________
POTENTIAL HACK AND [Content Removed] DATA LISTING
Since I've had such a mediocre experience, consumers may as well know this:
[Content Removed] __________________________________________________________________________________________
NOTE: My question was about having to provide them with ID or my funds would be frozen - a stressful topic for someone who values their PRIVACY and does not like being HACKED. NOT a good question to deal with with a BOT and have your actual Qs IGNORED!
Does anyone actually work at their office, or is it all run by BOTS now while they sit on the beach?
See yaz !
The app is well designed, intuitive and quick to load. The exchange has a good reputation when I did my research to select a coin exchange. They offer self managed superfund trust accounting. Since then, I have been delighted with how quick they are to respond to my questions. Swyftx's support material is well researched and I even earned a… Read more
few SATS reward completing their tax knowledge test. Their support material was also helpful to set up a cold storage wallet. Their transaction fees include a trading fee (0.6% which reduces as your trading volume increases) and a spread which is far more substantial (1.03% on BTC at the time of writing). I wish Sywftx would explicitly show the spread on their tax invoice for the transaction but it is 'hidden' in the difference between the on market price and the 'what you get price'. If you are investing AUD50,000 Sywftx offer an OTC (over the counter) service which I expect will reduce their spread. Overall: their service is excellent, more clarity is wanted on transaction documentation and their charges are competitive.
Absolute confidence that your on a secure platform and have genuine support no matter what your concern is. I've been using Swiftx for approx 1 yr and have used about 4-5 other crypto platforms in this period. None gave been at the level remotely close to Swiftx . After your initial transaction. deposits/withdraws are real time. I think the… Read more
longest I've waited was 30 secs. Their support staff are readily available 24hrs and they treat you with nothing other than courtesy and respect.
I've put some random queries their way and no matter how small they may be, the staff bend over backwards to assist. Not only do you get an actual answer, but they genuinely do everything they possibly can in closing off your concern by way of rectifying.
In a sector that's full of faceless people trying to take your money, often hiding behind ridiculous terms and conditions that they believe somehow negates their obligation to simply do the right thing, it's more than refreshing knowing your knowing that Swiftx staff have integrity.
They have earnt my total trust and I have completed confidence that my money is safe.
I've encountered one single issue which was a concern, and although they could have hidden and closed the door, they owned it and did more than what they were obliged to do.
Fees are on a tier system, which I think is actually fair when comparing to the rest.
Positive reviews
I’ve used them for several transactions now, absolutely brilliant! The team are super helpful and responsive! Good value on transfers transactions etc Thanks team all legends ! Show details
Swyftx is a solid crypto exchange for beginners in New Zealand and Australia. It offers an easy-to-use app, supports 400+ cryptocurrencies, includes a demo trading mode, and allows NZD deposits and withdrawals.
Super fast trades, support and easy to transfer crypto in and out! Would be great if add a fast/instant bank deposits/payments option instead of credit card deposits.
Negative reviews
This would have to be worst crypto exchange on the planet. Anyone rating them better than 1 is obviously new to crypto or does not trade much. Pretty much every time I try and withdraw to another wallet my account gets flagged and I have to go through a 2 day process which is like my mother grilling me on what I am using my pocket money for. If… Read more
you actually use Crypto and want to onboard and offboard in Australia, avoid these clowns like the plague.
Looking back, I realize I should have done more research before trusting that fake company. Reading reviews and verifying their legitimacy could have saved me a lot of stress and loss. I'm incredibly grateful that Lex Recoup Solutions listened, acted promptly, and proved they genuinely care about their clients. Their swift action brought me peace of mind, and I can confidently say they’re a company that stands behind their customers.
Find out how Swyftx compares to other Cryptocurrency Exchanges
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Not a 'Review' kind of person.. So I'll put this down as my good deed for the day. If you wish to buy & hold ONLY on the SWYFTX platform / exchange - It's average to ok, (although executing transaction(s) during times of market volatility often has 'unexplained' issues. If you wish to actually trade & move digital assets around without friction,… Read more
to self custody etc... You WILL encounter solid brick walls and instant account restrictions. The process following this is frustrating and so so messy. You'll end up being 'handed around' through several tiers of the hierarchy until a decision maker is on scene. Usually a bombardment of random screen shots containing your personal investment information from seperate entities is required to have any chance of success with lifting these restrictions. They'll say its all for investor protection etc.. Really goes against the grain of what crypto is all about in my opinion. They are dancing a fine line with regards to investor trust, rights & privacy. They behave more like a government agency than a business offering a paid service. I can lift restrictions on any of my accounts with the 'Big 4' financial institutions in Australia by simply replying to a message or confirming through the website / app that the transaction is valid. I'm in day 3 so far with these guys and restrictions are still in force - I cannot trade. If you're new to crypto - AVOID at all costs. If you're in the game and think you can mitigate this pain and frustration, I'll meet you back here in the review section.
Recent reviews
Great investment platform that is customer focus and easy to use, even for first time investors. Very responsive and good support with money transfers and incentives to stay active a grow your portfolio. Would be good to see their rewards program up and running again... however still 5 stars. Show details
I find the Swiftx app, as the most reliable and user-friendly. Swiftx also is a platform that supports Australian bank accounts, so buying and withdrawals are a breeze... i really love Swiftx. I am not affiliated with Swiftx and I am not paid by Swiftx. I have been using Swiftx for 4 years now and I'm happy with its performance.
I had a really positive experience with Swyftx when I needed to make changes to my personal details. The service was great, everything was quick and straightforward, and the platform has been easy to use. Overall, I’m really happy with how smooth the whole process was.
It's a good exchange with friendly and responsive staff that are from Australia and provide after ours support. They take feedback seriously so if you want something their app has a function for that. Show details
I used CoinSpot originally, and at first I thought I preferred their user interface. But then I tried Swyft because I realised the difference in fee was actually amounting to quite a bit. After using Swyft, I wished I’d tried it first. Trigger buys and sells are exceptionally easy to use. The charting is good, the spread is better too. I’m a… Read more
complete novice and after six weeks on Swyft I’m loving it. Also love the news feed and how regularly it updates.i get a ten dollar bonus in my account for this review, but that doesn’t even fuss me because im mostly doing this review to let you know there’s no point paying 1% trading fee with CoinSpot when Swyft is cheaper and easier to use.
Been using Swyftx for over a year now, great exchange, great customer service and better market prices than some of the other exchanges and app easy to navigate, would recommend
Swyftx is quite good. I have been using it for a few days now. I have transitioned from EasyCrypto (New Zealand exchange) to Swyftx. They made the transition quite easy, and I'm already using it to buy and sell crypto; their customer service is fast and good, too. We'll see how it goes in the future, but so far it works well :)
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Hi there, sorry to hear your experience wasn't favorable!… Read more