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Swyftx
4.6

5,688 reviews

Positive vs Negative
93%7%
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Withdrawals ?Within 24 hours, 1-2 days, 3-4 days and Over a week
Transparency ?
4.6
Ease of Application
4.7
Rates and Fees
4.3

 AI reviews summary 

Pros
User-friendly interface: The platform offers a clean, intuitive, and easy-to-navigate layout on both mobile and desktop, making it particularly accessible for beginners.
Customer support: Reviewers frequently highlight the responsive, helpful, and polite support team, which includes access to both live human assistance and effective automated tools.
Fast transactions: Deposits, withdrawals, and general transfers to and from local bank accounts are consistently described as quick and seamless.
Educational and security features: The platform provides useful learning resources, demo modes, and strong compliance measures to help protect users and assist novices.
Verdict

Swyftx is generally viewed as a reliable and user-friendly cryptocurrency exchange, particularly well-suited for beginners and long-term investors in Australia and New Zealand. Users frequently praise the intuitive interface, quick local bank transfers, and responsive customer support. While a subset of reviews highlights frustrations regarding strict security checks, account verification requirements, and trading spreads, the overall sentiment remains overwhelmingly positive.

5,688 reviews
5  Giulio Bedei  · Clear and easy to use Fees are low and its perfect for everyday trading
5  Jahsian fox  · Very impressed with this exchange i highly recommend to everyone if they are thinking about swyftx I cannot fault it at all
4  Chlie B  · Loving my experience with Swyftx thus far !! Got long-term savings sitting nicely growing and another account for some extra pocket money.
5  Jackson  · It's been great to trade on, I would certainly recommend
5  Edd Symes  · Fast and effective trading platform. Like the function to change the background to night and day
5  Adam B  · Great for new users . Very good helpful customer support. I highly reccomend very fast immediate withdrawal and deposits.
Baha F.
Baha F. NSW 34 posts
   Verified

Trying to transfer just 100 USDT from Swyftx has been an absolute nightmare. Even moving a small amount of my own money comes with unnecessary hassle. A basic crypto transfer should be straightforward, but my experience has been frustrating and far more difficult than it should be. I’ve lost confidence in the platform and am looking to move my… Read more

crypto elsewhere. If you want convenient access to your funds and straightforward transfers, I cannot recommend Swyftx.

Chris M.
Chris M. NSW
 

The set-up process for our Self managed Super Fund account was so easy and intuitive. The support team were super helpful and clear with instructions and the SMSF account was up ready to trade very quickly. Since then I have been impressed with the platform (both the app and desktop versions) and making deposits and trading is so easy.

Ask the reviewer
Rikki R.
Rikki R.
   Fair Incentive

Amazing website to buy and sell crypto on. One of the few which allows bank transfer and debit card from New Zealand. Fast processing times and easy withdrawals. Great place to store and sell crypto. Very safe. Show details

Ask the reviewer

Reviews with attachments

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awaschxss4
awaschxss4 VIC
   Fair Incentive

Swyftx has been an amazing crypto wallet for me. They have many bonuses to withdraw, or you can even just sign up for the app and get 24/7 customer support. I highly recommend the use of Swyftx if you're looking to invest hundreds of dollars or even tens of dollars. Show details

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Byron S.
Byron S. VIC
   Fair Incentive  Verified

I've tried a lot of different exchanges and this one is the winner. It has the best layout its easy to use, they have low fees and everything you need build your portfolio. Show details

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Stacey R
Stacey R 2 posts
   Fair Incentive

Great site. Great support. 10/10 would reccomend! Love everything about this exchange. Show details

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Fitriani Hasanuddin
Fitriani Hasanuddin WA
   Fair Incentive

I love this app, so simple and easy to use.. I’m given our Australian crypto platform 10/10 Show details

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Hani
Hani 3 posts
   Verified

they block you and keep your money they still held my money over 1 year, I would not recommend to any one using the suspicious platform absolutely rubbish.

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ross h.
ross h.
 

My experience with Swyftx has been extremely frustrating. When I tried to transfer crypto from my Swyftx account to another wallet that I personally own, I was met with endless questions and requests for information. Despite the wallet belonging to me, I was repeatedly asked to provide proof that it was my account and explain in detail why I… Read more

wanted to make the transfer.

What should have been a simple transaction turned into a lengthy verification process. It feels like the moment you try to move your funds off the platform, your account gets restricted or delayed while more checks are carried out.

I understand that exchanges have compliance and security requirements, but the level of scrutiny and obstacles I encountered was excessive. As a customer, I expect to have reasonable access to my own funds without having to justify every transfer or provide endless documentation.

If you're planning to actively use your crypto and transfer it to your own wallets, be aware that you may face significant delays and additional verification requests. Based on my experience, I would recommend looking at other platforms that offer a smoother withdrawal and transfer process.

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Craig
Craig NSW 4 posts
 

They asked to verify ID when I last logged in. I did but then the system asked for photo ID and other forms of ID not relevant to my account. I said don't want to and they said if you don't then your account will be suspended. I said "no notice?" then they gave some. Very deceptive, not verification as I said I will update the ID I gave originally, however this was not acceptable. Bad experience for me, apart from the loss incurred :( Show details

Latest follow-ups

Zack
Zack QLD 3 posts
   Fair Incentive

Great app and setup, has great security options and chat bot can answer most concerns quickly. Show details

 Follow-up  · No withdrawal limits. Support is not the greatest mostly AI bots, fees are not hidden they explain on signup all fees involved just on transactions no ongoing fees

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George
George
 

Very unhappy. They simply closed my account without any explanation of why they want to do that, when I attempted to just buy a low value flimsy digital info product from an overseas (not associated with anything criminal or illegal) - this is… Read more

direct violation of a consumer rights and probably racism too, if they for some reason 'disliked' to origin of a country I was intending to purchase a book from. I lodged an official complaint to their own site as well as to FMA and ombudsman, regarding the discrimination. I hope they will be held accountable for this discrimination.

 Follow-up  · They just said they can't comment much and it is to their discretion to close users accounts if they deem it so. I hope their business goes down soon.

Find out how Swyftx compares to other Cryptocurrency Exchanges

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gtempo
gtempo ACT 28 posts
 

They failed at the most fundamental aspect of these exchanges. They blocked my money! – They failed at the most fundamental aspect of these exchanges to build trust. DO NOT BLOCK people's money! They allowed a transfer and then blocked the funds in my account. Then asked me to revert the transaction by depositing the funds back and… Read more

withdraw them. But then locked the deposit too! They've done it again: They allow a trade and then freeze the funds claiming they have to do KYC checks. That is not the way to do it. If the exchange needs further KYC, block the trade! Not the withdrawal!

 Follow-up  · What was the trade for? I can't recall, maybe around $10,000 How much money was blocked? All of it. How long was it blocked? Until I satisfied their mostly vague request for documents, statements. The point is that they blocked the withdrawal. If they are going to be so concerned about AML, which would be interesting given that the account is… Read more

Swyftx
Swyftx    

Hi there, sorry to hear your experience wasn't favorable!… Read more

Positive reviews

Sigrid
Sigrid
 

The SWYFTX is a genuine platform that I experienced compared to some other platforms I was scammed and fraudulent about investing that I have trust this platform and it maybe thinking to add on more money into my accounts.

warwick
warwick
   Fair Incentive

I have been using Swyftx for about 4 years, and have found the service to be faultless. I have never had a single interaction that has left me questioning their integrity, or the safety of my assets. And any challenges I've faced or unknowns; their help has been... helpful! Deposits are simple and straightforward, but equally, withdrawals have… Read more

never been a problem (with simple security steps that I'd imagine anyone would be glad exist!). Highly recommended, and it is my Aussie home base for crypto. I have been offered a very small incentive for leaving a review (no conditions attached!), but that hasn't changed my comments in the slightest... just pushed me to actually write them down here. So, this is my honest review of Swift exchange.

Stanga
Stanga VIC
   Fair Incentive

Excellent platform easy to use customer service is prompt and straight forward its anti scam detection is not intrusive but very clear which makes it easy for uou to follow up on ! Im happy with this platform!

Negative reviews

MP L.
MP L. QLD 2 posts
 

Extremely Frustrating – Difficult to Access and Transfer My Own Crypto Very disappointing experience with Swyftx. I recently tried to withdraw my USDT to a trading service that I personally use. Swyftx stopped my transfer and asked numerous questions about where I was sending my crypto, who introduced me to the platform, how I found it, and even… Read more

requested evidence of my previous trading activity and withdrawals.

Despite my concerns about sharing personal financial information, I cooperated fully. I spent a significant part of my day gathering and providing the information and withdrawal records they requested. After reviewing everything, Swyftx enabled my USDT withdrawals again, which gave me every reason to believe their checks had been completed and the issue was resolved.

I then submitted my USDT transfer. Instead of the transaction being completed, I waited approximately 24 hours only for Swyftx to reject it again.

This is unacceptable and extremely frustrating. Why enable my USDT withdrawal after reviewing all the information you specifically requested, allow me to submit the transaction, make me wait another 24 hours, and then reject it again?

At this point, it has become unnecessarily difficult for me to withdraw my USDT for my trading service. I understand that an exchange has legal, security and compliance obligations, but customers should not be repeatedly put through the same process after already cooperating with the requested checks.

This experience has wasted a considerable amount of my time and has seriously reduced my confidence in using Swyftx for future crypto transfers. Customers deserve clear reasons, consistent decisions and a transparent process when accessing and transferring their own assets.

Based on my experience, I cannot recommend Swyftx for anyone who needs reliable and timely crypto withdrawals.

ASP
ASP
 

Extremely disappointing experience with Swyftx. My experience dealing with an operator named Renz was unacceptable. I had already completed verification and provided my licence and requested details. Swyftx could see that I had deposited the money, and I even provided a screenshot showing the transaction, yet my funds were still withheld. I was… Read more

then asked to provide further information including bank statements and screenshots of my bank account before they would return my money. This felt completely excessive considering my identity was already verified and the deposit was clearly visible.

What made the situation worse was that Renz did not initially tell me that deposits to my account had been suspended on Swyftx's end. I only found this out after I specifically asked how long it would take to get my funds back.

The whole process felt deliberately difficult and lacking in transparency. At the time, it genuinely felt like my own money was being held to ransom while more and more personal financial information was demanded from me.

I am disgusted with how this was handled. I expected far better communication, transparency and customer service from a financial platform handling people's money. Based on this experience, I would not recommend Swyftx.

Justin
Justin SA 13 posts
 

So difficult and slow to deal with. Lock your money down & restrict how you use it and what you spend it on. Lazy service agents just send you links to resolve things. They don't have capable / skilled staff on out of hours so things are always ‘next day’ looked at. Never again, time to sell up & money back to eToro/other.

Recent reviews

Hardik
Hardik VIC
   Fair Incentive

Been using apps for buying shares and cryptos, always left disappointed with the interface and how tough it is to navigate through the app. The swyftx app is easy to use and to get a hang of how currencies work. Suggestion would be to start with the demo mode and within a week, ur all set and ready to trade on coins. The asset list, charts and… Read more

viewing stats per minute, hour and month on an app makes every move easy. Buy- sell- swap currencies on the go, with no bugs. Don't mind spending my time on this app, as its gonna get me profits. Been hinged to it. Would also like to add, Swyftx has the best customer service as well, hit them up with a request and the reply time would be in no less than 20minutes, any time of the day.

John B.
John B. WA
   Fair Incentive

I've been happy with my wallet since I first started trading I'm just a beginner I like the sessions for learning more about crypto I have a problem transfering to another wallet taking the I'd photos if just about sorted it out I do recommend the sight to other people and there happy Show details

Find out how Swyftx compares to other Cryptocurrency Exchanges

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Anna
Anna QLD
   Fair Incentive

I actually don’t have a problem using this app, it’s easy, and I am leaving some assets for them to grow, and the friendly support team are really helpful with me being new to this app.. Thanks guys.. Show reply

Venus H.
Venus H. WA
   Fair Incentive

I downloaded the Swyftx app. about 16months ago, at the time I thought it was too complicated, I couldn't understand how to navigate certain features. So I left it, fast forward to today, I love it. I guess I could have saved time if I just asked support, but I was afraid they might think I was stupid & shouldn't be using it. I enjoy using it, I have no issues with it so far, it certainly suits my needs right now. Big thanx Swyftx... Show details

Cas F
Cas F WA
   Fair Incentive

I recently had my money held while Swyftx performed their internal review of my account. I spoke to three different people and they were all super friendly and helpful! I’m new to this so most of the things they were asking me I had no idea what they were talking about but they talked me through it and gave great examples with photos and I even… Read more

learned that my phone has the ability to screen record! They gave me a timeframe of when someone else could assist and sure enough first thing Monday morning someone was there to take over and continue the review process. They were efficient and helpful through a process that can be quite frustrating if you don’t have the proper support. So thanks Swyftx team!

dub d.
dub d. NSW
   Fair Incentive

I made a mistake with my withdrawal (issue with what I copied into the bank sending fields) and the team helped me quickly to make sure my money showed up in my account with no dramas at all. Great work and very encouraging. Thanks. Show details

David R.
David R. NSW
   Fair Incentive

Swyftx has been easy to use from day one. The app is straightforward, deposits and withdrawals have been smooth, and customer support has always been helpful when I've needed it.

Tanya
Tanya
 

Once again. Swyftx Australia does not fail to deliver. Staff are well across the industry. I got assistance at 8pm last night, and a resolution for this type of issue, might take up to two weeks, 10am this morning, my Algo was back in its rightful place / in my Custody. Staff are polite, kind and highly skilled. 5 Stars for me. I wish I had found them sooner. Thanks a bunch Swyftx.

Pablo
Pablo Western Australia
 

very friendly and efficient service, thus far have had no issues in regards to slow transfers or account restrictions for no reason. fees are good as well, call me a nuthugger... but swyftx #1 Show details

kilo
kilo
   Fair Incentive  Verified

I’ve had a great experience with Swyftx! Trading has been smooth and straightforward, and the fast withdrawals are a big plus. It’s reliable, easy to use, and makes buying and trading crypto a great experience. Definitely recommend! Show details

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