1,008 reviews
AI reviews summary
Coinstash is highly regarded by its users for providing a streamlined, Australian-based platform that caters effectively to both beginners and experienced traders. The sentiment is overwhelmingly positive, with significant praise for the intuitive mobile interface, rapid transaction speeds for deposits and withdrawals, and a comprehensive rewards program. While the vast majority of users report a seamless experience, a small segment of high-volume or "Tier-based" users have flagged intensive compliance hurdles and security concerns.
Pros
- User-Friendly Interface: The mobile app and website are frequently described as intuitive, clean, and exceptionally easy for beginners to navigate.
- Efficient Transactions: Users consistently highlight near-instant PayID/Osko deposits and fast withdrawal times to Australian bank accounts.
- Comprehensive Reward System: The platform offers a highly popular gamified loyalty program, including sign-up bonuses and tiered trading discounts.
- Responsive Local Support: The Australian-based customer service team is praised for quick response times via live chat and helpfulness in resolving errors.
Cons
- Complex Verification Tiers: Multiple users reported significant delays (up to 7 days or more) when attempting to upgrade account tiers to allow for external wallet transfers.
- Intrusive Compliance Requirements: Some users expressed frustration over sudden account freezes and requests for sensitive financial documents (pay slips/bank statements) to prove the source of funds.
- Performance Stability: Recurring mentions of the app being "slow," "glitchy," or "freezing" at times, alongside a UI that some find "clunky" on specific devices.
- Security and Policy Rigidity: Isolated but serious reports detail dissatisfaction with 2FA protocols during account breaches and strict policies regarding funds sourced from external gambling sites.
Verdict
Coinstash is an excellent choice for Australian investors seeking a simple, regulated, and rewarding entry point into cryptocurrency. However, users intending to move large volumes or transfer to cold storage should be prepared for a potentially lengthy and document-intensive identity verification process.
Reviews with attachments
Great product nice customer service appreciate it thanks Coinstash evening.
Very easy to use an navigate threw the app an quick withdrawal under half an hour Show details
Its a great platform guys. Less trading and you can trade any shares
Good app easy to use Allround good app give it a try
great app easy to use nothing bad to say about it Show reply
Good app pre straight forward application to use cheers mate. Good job Show details · 1
- +3
Good morning i like this app wallet fastb with drawal
During the recent artificial crash when so many other exchanges went down, Coinstash remained up and responsive throughout. I was able to buy back lower when my stop losses were triggered and profit rather than getting wrekt. I could talk about great features, but let's be honest. This is what truly matters. Show details
Good exchange I swear they are awesome I like it
I give Cointash 5 stars for being to most easy to use, user friendly crypto platform with friendly support ready to answer any questions Show details
Great Awsome , A must for your elec bit money. It’s a must Show details
Easy sign up and easy trading. 100% recommend it. 2 easy. Show details
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They have been a pleasure. Made it easy to sign up, deposit, trade and withdraw. They also have a very responsive support chat Show details
Amazing easy to use. Great support network one of the best Australian apss Show details
Latest follow-ups
Love the platform, easy to use although it doesn't remember the settings I use on my charts.
Follow-up · I like to use MACD, RSI & Stochastic RSI but once you add them to your chart, if you then head back out to your portfolio and then back to the chart those tools will have to be added again. Every other exchange I've tried remember these tools on your charts even if you add lines and markers or even close out of the platform, they remember… Read more
Positive reviews
Great site to learn at all levels, personally I found it helpful to learn about how to invest in crypto to keep my funds safe as well as start to grow my investments!
Great crypto platform for Australians. The interface is simple, deposits are fast, and buying crypto is very straightforward. I’ve had a smooth experience so far and customer support has been helpful when needed. Highly recommend Coinstash. Show details
I’m really loving the ease of use and the fact that it’s Australia’s #1 , gaining trust in the bank & legal sectors, making it accessible. Educational tools & knowlege is a must as there is always a potential high risk in losing assets. So far I’m very happy!
Negative reviews
Possibly the worst exchange with the worst security I have encountered. They allowed someone to change my email and withdraw all my crypto to an external wallet without notifying my 2FA. They are refusing to do anything about this. Absolute joke of a company with the worst security measures you could imagine. AVOID AT ALL COSTS. Show details
Heed this warning! Don’t listen to all the reviews. They must be for people that invest only small amounts. Coinstash seem ok at the start. They offer Tier 1 to Tier 4 categories. Tier 1, you can deposit and purchase your desired crypto but you can’t make a withdrawal or transfer. You are met with a [Content Removed] long (in this day & age),… Read more
7 day wait until someone from their “so called” team confirms your details. Which is, I will say it again, [Content Removed]!
Then and only after the 7 (business) days wait can you transfer any purchases to your cold storage.
But you’re limited to the amounts subjected to their Tier system you are on at the time.
I played the game and after making quite a few purchases then again needing to wait to move to up to Tier 3 to transfer to cold storage. Every upgrade in their Tier category system requires from 1 to 7 business days.
If you think of making a deposit via a bank account direct deposit into your CoinStash account on a weekend or a public holiday, think again.
You’re subjected to their Monday - Friday general business hours for any deposit to be confirmed or for any support you need you will have to wait to be answered via their only between certain hours support and restrictively slow system.
Their chat or email system is the only way to make contact. No direct phone number. No real conversation with a confirmed real person just a chat and email system.
I didn’t make any purchases for a couple of weeks. After said time I made another deposit and purchased a different coin. The next thing I know is they have unilaterally without warning, preempted indication or any type of correspondence froze my Tier 3 account and moved me back to Tier 1.
Meaning, I can not transfer my purchase to a cold wallet.
They subsequently requested not only bank account statements but pay slips and other personal financial documents. Including a required statement of why I purchased crypto and for what purpose. Indicating or insinuating via their chat system, they need me to prove I am not a criminal!
How dare you!
Obviously they have never heard of the premise and legal standing of innocent until proven guilty. They evidently work on the motto of guilty until proven innocent!
Stay right away from this company!
They are basically acting like an unscrupulous ransom cartel and will only create stress in your life.
If you’re a simple honest and hard working law abiding citizen that is lucky enough to be in the position to be able to purchase more than most struggling working class these days. They will make you feel like you’re a criminal and basically blackmail you to forfeit private and personal financial documents. To unjustifiably prove your innocence.
Which could subject you to issues of personal data breaches and ultimately personal financial safety.
To appease their overreaching, self grandiose and abhorrently [Content Removed] overstep and boundaries. They fail to protect the sanctity of customers financial and personal data safety in how they seemingly have treated this customer or client.
This all without having actually ever spoken to a real person. Just a chat system. No phone number to speak with a real person. For all I know it could be a chat bot I have spoken to on multiple occasions when requesting support over the weeks I have been a customer.
Multiple times I have had to dumb simple questions down, as the supposed support person could not understand or [Content Removed]. Which possibly confirms my new analytical theory of being only support chat bots.
If you have any real savings and any desire and ability to purchase more than a small amount.
I would warn against CoinStash as they will certainly give you sleepless nights and angst. Holding your purchase or deposits to ransom.
How dare they (a bot, an algorithm or a muppet on the other line of a chat system) request personal & private financial details. That could ultimately breach personal privacy and safety and could place customers in an unsavoury [Content Removed] and future hell.
In my experience, they have treated me like I’m a criminal and they are a law enforcement agency. How dare you!
They are acting just like a [Content Removed] business trying to make a profit on the backs of their clients with the elevated spreads and fees. Which seems to indicate no regard to the personal private financial safety of its customers.
Avoid this company, App or website like the plague!
Haven’t had much time using the platform yet so can’t fully form my opinion, easy enough to set up, good interface but the whole “premium account” stuff gives me a little bit of hesitation
Find out how Coinstash compares to other Cryptocurrency Exchanges
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Recent reviews
A intuitive platform and easy to use App to trade digital assets. Best part is that it is Australian . Fair and transparent transaction costs unlike some other providers I have encountered in the space. I will be transferring and transacting much more with CoinStash going forward. Show details
I’m new to using Coinstash, but so far I’m really happy with it. The app is easy to navigate, everything feels straightforward, and transactions are impressively fast. Great experience so far
Best place to find the most coin listings good incentives for loyalty and trading discounts working up through the tiers. Fast withdrawals to bank account instant Show details
Been a member for about a year now and I have to say they have excellent choice of crypto growing often, trade, swap, buy, sell and a very promising rewards program for customers, very satisfied with coinstash.com.au , they offer near instant PayID/Osko deposits and withdrawals, finances are kept safe and they adhere to Australian legislation in it's entirety so you have that additional guarantee on top of my personal experience!
Have been using Coinstash for a few months and have had to contact support twice maybe three times, all with fantastic response time/super helpful and lovely responses from staff! Easy app to use, beginner friendly, overall super happy with my experience so far Show details
Straight forward, simple and beginner friendly! Doesn’t get much easier to buy/sell crypto, if your new to crypto this platform is perfect! Suitable for all levels of experience. Show details
Excellent Experience with Coinstash! Coinstash has been absolutely excellent to use. The platform is easy to navigate, secure, and very reliable. Transactions are smooth and quick, and their customer support is always friendly and helpful. I really appreciate how transparent and professional they are — it makes trading and investing feel safe and simple. Highly recommended to anyone looking for a trustworthy crypto exchange in Australia!
Challenging is an understatement when dealing with their support team. I was online with their chat for hours trying to sort out why my transactions and Tier was downgraded from 3 to 1. It has been 4or 5 days and I am no clearer. Abysmal support don’t waste your time with this mob.
nothing has changed
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