Coleman Australia
VerifiedABN: 740916811959 reviews
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The 3.6x3.6 gazebo is rubish in wind or rain don't bother it collapsed on me in 3 days cost $300 and was complete rubish not enough supports it couldn't handle any rain so a waste of time really Show details
Amazing service – Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of… Read more
quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders! Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns. It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Pin snapped in first use and ripped a hole in the tent – We purchased this Coleman dark room instant tent on 10/2/2024. On the first use on we had one mild Storm that resulted In one pin snapping that cause the entire tent to collapse and fold in on itself. In the process of collapsing it pinched the side of the tent and flu and ripping it. ( see photos ) Please beware Coleman do not accept any… Read more
responsibility for any weather damages on brand new never used before despite claiming wind tested for advanced storm conditions
We called anaconda Bennett Green the girl who answered transferred the call to another girl LAUREN who explained that nothing could Be done as that’s the ‘joys of camping’ the risk of tents getting damaged and not to bother bringing it in as it is too hard to get anything fixed with Coleman. There was a zero care factor, zero resolution except too bad so sad you’ve just wasted $450 club price usually retails for $699.99 There was never discussion or options given to replace, repair or refund or even store credit just told don’t bother bringing it in and unfortunately that’s what happens when you go camping in a Coleman tent
Our friends were in a 15 year old oz trail instant tent and it easily withstood the mild conditions of the storm at the same time. Absolutely disgusted at the lack of customer service provided on the phone call treated as if it was too hard for the Anaconda store to deal with Coleman. Will never shop at Anaconda EVER AGAIN!!! I would have thought there would be a basic warranty for replacement or credit when a brand new tent has been installed as instructed reinforced where needed but ultimately broke in the first use
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13 months . No longer usable – Coleman led heat shield gazebo every plastic linkage is cracked . Coleman consider this normal wear and tear will not replace anything. These are fatigue cracks not stress cracks there is no discolouration in the plastic. Very disappointed. Show details
Great product but no ability to purchase new screen walls – I purchased this gazebo about 2 years ago after looking at a number of different products. This one was chosen for the inbuilt LED lights, detachable screen walls and the additional size 3.6m square). I also chose this as it was a Coleman product and I have always been happy with their quality. We have used this gazebo a number of times now and… Read more
have been really happy with it. Unfortunately on the last trip one of the zips broke on the screen wall. Was not too concerned as it is a Coleman product and still on sale so figured I would be able to purchase a new set of walls. I approached Bunnings, as that is where I bought it from, but after a couple of days they advised that there were no spares for this product. So I approached Coleman directly. After a couple more days Coleman responded to advise they do not supply the screen walls for this gazebo. After several emails to understand this properly they again confirmed that they only supply this gazebo as a package and while they still do supply and sell it (through Bunnings) they are unable to sell the screen walls separately. A little bit dumbfounded by this I asked how I was suppose to replace the walls, which was one of the selling features, and was told to take it to a tent repairer to see if they could fix it. I was also advised to next time call them before I buy one of their products to see if spares are for sale separately.
We currently have a number of Coleman products (tents, esky's etc) but given the disappointing response and after sales service from Coleman on this occasion I cannot see that I will be purchasing Coleman in the future.
Fails to support products with spare parts – I purchased a Coleman water heater on the basis that a big brand would support its products with spare parts. They were kind enough to link me to someone who will though, so there is that. They don't. Don't waste your money.
Zero support for defective product – Shade tend was great when new, and is now approx 2 years old and been used around 15 times . All 4 corner support clips have broken, roof lining has holes developed and Coleman don’t have any parts available, nor are they getting any. Warranty period is 12 months so a $400 gazebo only lasts 1 year. Disgraceful. We have looked after this as well,
No spare parts for any of their stoves in Australia – It's the second time I contact Coleman (Newell Brands) customer support looking for spare parts for a Coleman Stove. The first time I had a Coleman EvenTemp 3 which is one of the most expensive they've got, the stove was good however the lid would not lock, which means that every time I would try to carry it around, it would open and everything… Read more
in it would fall. I contacted Coleman asking for a solution and also suggesting one, just in case if they did not have a solution yet however they answered saying they did not have a solution as the lock on the Coleman EvenTemp 3 does not work in any of them (shouldn't they do a recall on the faulty product??) but they just do not care about it. I end up swapping it for a Coleman Triton 2 Burner Stove (thanks to Anaconda that just swapped it for me) as it was a smaller one, still pretty good for cooking and had no issues with the lid lock. But again, now I have contacted Coleman customer support seeking help as I lost one of the stove Knobs due to the fact that it is just loose there, comes off really easy, and once more Coleman have no stock for spare parts and what they've suggested was to buy it out of a USA website, I did check the website but after you pay for the product and shipping fee the cost is almost the same as a brand new stove in Australia.
I am really disappointed with Coleman and Newell Brands and from now on I will not be purchasing any of their products anymore, which is a shame as I really like Coleman products, I got an instant up tent and gazebo, mattress, sleeping bag and many more products and I've also made a lot of friends buy the same products.
Zero stars for a company that doesn't support its products or customers – I bought my Coleman Instant Up EVO 4P Gold Series Tent online from Freddy's not long after Coleman released this updated version (Dec 2020) of its popular but discontinued 4P gold series tent. The main reason for buying it was the advertised "detachable oversized 3 pole (included) awning which can be attached to both left and right sides (so you… Read more
can follow the shade)." When I unpacked my tent I found out the 3 poles and detachable awning the tent was advertised as having was not actually a feature of the new 2020 EVO tent. To extent the awning, customers' only option is to buy an additional zip-on awning (an extra $159). I emailed both Freddy's and Coleman Australia to say that the specifications advertised with the tent are false (this misleading spec is on a couple of sites so I suspect Coleman has distributed incorrect production information to its retailers). Seven days passed and I received no response from either company. I sent a follow-up email asking for a response from either company (the only response from Coleman is the automated 'we received your email and will get back to you in 24-48 hours. Freddy's then removed the false specification on their website and responded saying that they had referred my email to Coleman for a reply but had also received no response and that they had been busy in the lead-up to Christmas (the reason why they didn't respond sooner). Freddy's lack of any accountability and Coleman's inability to even respond has meant I will not be buying Coleman products again or shopping at Freddy's. Aussie retailers are worried about how COVID has impacted their small businesses. Bad customer service and misleading advertising is the real reason why a lot of retail businesses fail. I'm off to Tentworld to buy the rest of my camping gear, which won't be Coleman branded.