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BrettSouth East Queensland, QLD
Snowys are Excellent online retailers
How can I give Snowys an 11 out of 10. YES, They are that good. Website is fantastic, images flawless, YouTube videos to assist my decision making was outstanding, checkout seamless, tracking and notifications sent to my inbox. The product was delivered in less than 24 hours. Wow! You'd be a fool to shop for camping goods anywhere else. Thanks Snowys, you have just gained a loyal customer.
1 comment
Bruce HSydney Surrounds, NSW
- 36 reviews
- 34 likes
Too many stars
Recently my partner ordered Black Wolf backpack from Snowys to replace a broken pack. When the product arrived it appeared a though it was a customer return or ex display as the heat sealed plastic bag the product supplied in by Black Wolf was torn open. Given this time of Covid 19 receiving a second hand product is totally unacceptable. As I needed the backpack for a walk on the weekend I was unable to return the bag which Snowys offered. Snowy's staff could not explain why the pack was opened. Guys plenty of better online suppliers out there who understand customer service.
4 comments
Snowys O.Snowys Outdoors
I am sorry you're unhappy with your purchase, Bruce.
We're more than happy to swap it over for you, which is usually only the case for damaged or faulty goods, but we can't accept used goods.
There ...
Ben, Please read my emails...I was clear in stating the bag as supplied by BW was in a heat sealed plastic bag. There is zero need for your staff to open the bag to access the suppler swing tickets a...
Read morend seriously, do you have a policy to QA a back pack that can be clearly examined without opening the clear plastic bag and a bag that has no parts etc that could be lost. If your staff did open it, is your policy just to rip it open with no care and not to re-seal it. Seriously!! The reason for the purchase as I mentioned to your staff was to use it as a replacement for a failed backpack. I have a trip this weekend. I have no intention of accepting what I believe is a second hand bag. Please read what you wrote, it is clearly inconsistent with the state of the product I received. Clearly we need to lodge a PayPal dispute.Snowys O.Snowys Outdoors
Hi Bruce,
Just confirming that we are more than happy to arrange for the bag to be swapped for you, but it needs to be in as new condition. If you use the bag this weekend then we will not be able to ...
IronSydney
- 23 reviews
- 18 likes
looks good but not so good in reality
My only experience with Snowys was disappointing. I couldn’t get a look at a particular tent anywhere near my place, so relied on their online videos and descriptions, which didn’t work out in practice. Now I have a tent that doesn’t do very well in the wet, something I haven’t had to worry about for years, and should have been made obvious on the website.
Snowys’ customer support attitude was along the lines of ‘I am sure it will be fine’. I will buy another fly to make up for the poor design of the tent, but will buy it anywhere else.
Delivery was impressively fast, even during the holidays, but they do use Toll.
6 comments
Snowys O.Snowys Outdoors
I'm sorry your experience with us was disappointing, Iron, it's not what we set out to achieve.
At the risk of asking you to repeat what you have already discussed with our customer service team, whi...
Hi Ben,
No need to repeat it again, as the tent has already been reviewed:
https://www.productreview.com.au/reviews/e5ed6bdd-500f-4ca8-bbb8-9ca28c7f557b
I think the information you have on your site...
Snowys O.Snowys Outdoors
Thanks for the link, Iron, I had a read of your review.
We've had really positive feedback on the Coleman Swagger Tents, so I'd like to throw my two cents in case it helps. Unlike uncoated canvas fabr...
Find out how Snowys Outdoors compares to other Camping Shops
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TiptoesGreater Melbourne (Metropolitan), VIC
- 12 reviews
- 8 likes
Take order and payment, then no goods for 2 months
Placed an order, item showed as in stock. Paid, then 4 days later I received notification my goods won't be available for over 2 months. I would not have ordered if I knew this. Poor form to do this.
1 comment
Snowys O.Snowys Outdoors
Hi Tiptoes,
Stock availability has been a challenge for us recently, there are long delays in product coming into the country, and we're doing all we can to keep information up to date, but I'd be nai...
KirstySydney Surrounds, NSW
Order never received
Buyer beware. I never received my order, the responses from Snowy's have been delayed woeful to my trying to find out where my product was, and now they are just saying bad luck. Very poor. I see other people have experienced this. Will be going to consumer affairs next.
5 comments
Snowys O.Snowys Outdoors
I'm very sorry to hear this, Kirsty.
I've just spoken to our customer support team, who've spent some time investigating the whereabouts of your order. We've been in regular contact with our courier, ...
They have not being replying to me.
Please can I get some answers.
...
Snowys O.Snowys Outdoors
Hi Kirsty,
There is an option when checking out on our website to instruct the courier what to do if no one is at the address when they arrive.
I apologise for any delay in reply with all these detail...
KayLGreater Melbourne (Metropolitan), VIC
- 3 reviews
Uses Toll IPEC couriers exclusively. Be prepared for lost parcels and delays
Snowys is fine as a supplier/seller, up to the point when it comes to delivering their goods. They only offer shipping via Toll Couriers, and not others such as AusPost/Startrack. Toll is awfully unreliable.
1 comment
Snowys O.Snowys Outdoors
G'day KayL,
I'm very sorry about this....
Read more We're aware of the current delays that some VIC customers are experiencing with larger parcels. We hope that Toll will start to get on top very soon - in the meantime, we've made sure to let everyone know before ordering with a notice across most pages on our website. Also to note, we're planning towards adding Australia Post as an option in our checkout. Again, I'm sorry about your experience - but I appreciate you letting us know how you felt, it'll help us get better. LaineBrad H.
- 2 reviews
Great service, Price & prompt delivery
Obtained advice from the team on the phone. Then ordered online, simple, with delivery to Tasmania within 5 days. Thanks
1 comment
Snowys O.Snowys Outdoors
Cheers, Brad! Thanks for giving us a go. Laine
Sanic S.Sydney, NSW
- 2 reviews
Friendly service but poor stock experience
Ordered a clearance tent with 13 tents left on the website. Came back the next day and they were still showing stock of the tents online so I was sure I had been reserved one. A few days later and parts of my order were shipped without the tent. Had to call up to find why this had occurred and that there were stock shortages. Phone staff can't be faulted though, very friendly and helpful. Just had a poor experience with their stock count.
1 comment
Snowys O.Snowys Outdoors
I'm sorry to hear that, Sanic. S... that's so frustrating.
We're on the verge of completing a major project that we expect will drastically improve our stock reporting. While this doesn't help your p...
Read moreoor experience, please know that it shouldn't happen again.PhilthyLeongatha
- 2 reviews
It’s my go to shop for all camping and cooking equipment
The best products with the best price. Free postage and products turn up in matter of days. I have bought everything from snowy’s online. Camp chairs cookers ozpig and accessories to sleeping bags and inflatable mattresses
1 comment
Snowys O.Snowys Outdoors
Thanks for posting such a nice review, Philthy!
Cheers, Laine
Find out how Snowys Outdoors compares to other Camping Shops
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- Online store
- Verified customer
Roman Swift x3 instant shelter
Holes in shelter. Won’t get replacement before holiday, be forced to keep it or buy another shelter elsewhere. Delayed claim
1 comment
Snowys O.Snowys Outdoors
G'day Michael,
I'm sorry about the delay with your warranty claim - despite our best efforts, the post-Chrissy period is chockablock for our team. Please expect a phone call or email, very soon....
Read more Cheers, LaineBuying online
Good prices and very helpful staff. Delivery is unbelievable. I had the boots on my feet in Melbourne 20 hours after placing the order. I cannot speak highly enough of Snowy's. Thanks guys!
1 comment
Snowys O.Snowys Outdoors
Thanks for your positive review, xxxx, happy trails in your new boots. ~ Ben
Rick N.Perth, WA
- 2 reviews
Best sales and support
I have bought a range of camping and hiking gear from Snowys over the past three years. They have always been excellent in processing, delivering and handling my queries. On the one occasion where I needed to return something faulty it was dealt with quickly and without dispute. These guys seem to really know the value of customer service.
1 comment
Snowys O.Snowys Outdoors
We really appreciate your feedback, Rick, thanks for shopping at Snowys. ~ Ben
Bob TSouth East Queensland, QLD
Warranty Claim Disgrace
My experience with Snowys has been abysmal: I purchased an Oztrail 450 Lodge LED from them. During my second outing the flysheet failed (the seams came apart), and we got wet. I contacted Snowys who were very reluctant to give me a refund. They said they would send me a new flysheet. It didn’t arrive, so I contacted them again, only to find that they hadn’t even sent it. When they finally sent it, they sent it to the wrong address. During my third outing, during pack up, a bolt in one of the knuckles snapped clean. I contacted Snowys again, and...
Read more asked for a refund. In three separate emails, Snowys claimed – without ANY proof whatsoever – that the bolt was ‘bent’, and was a result of user error, and flatly refused to give me a refund. After much back and forth with Snowys, they said that the most they could do was source me a replacement leg, and that they usually charge the customer, but on this occasion, they will replace it for free, implying that they were doing me a favour – disgusting! Even had they refunded me the tent, they refused at the beginning to refund me the 100$ for the two walls I had bought with it, because it didn’t meet their returns policy (they had been used once). Even were I to accept the replacement leg, I have lost absolute faith in the tent, and cannot afford to risk camping in a sub par product that has let me and my family – a pregnant wife, and 18-month old – down two out of the three time we have used it! I couldn’t agree more with Luke J who commented that Snowys were ‘like lawyers’ in his post ‘Snowys are Trash,’ posted 4 weeks ago. I’ll never shop at Snowys again.3 comments
Snowys O.Snowys Outdoors
I'm sorry you've been left feeling this way, Bob, we pride ourselves on providing reasonable outcomes for all our customers who come to us with a warranty concern.
We do apologise for the error in you...
OR it was a bad bolt! Mass produced parts are apt to fail - especially those which are likely produced in a Third-world country. I would also have thought, that given the knuckle itself is plastic, an...
Read mored had this been a result of excessive force, as again you claim, the knuckle would have failed first - or even the pole! I literally popped the front right leg down and the bolt on the front middle snapped. This is the third fast frame/instant-up tent I've owned, and the only one I've had an issue with. You can apologise all you want, it doesn't change a thing: I'm in possession of a poor quality product supplied by you that I can't rely on. I can't help but wonder whether the Warranty Claim Team, had reached it's quota for the month of October. If you're still not willing to provide a refund, then please don't belittle me with another wishy-washy apology. You can't put sorry in your pocket!Additionally, what you seem incapable of grasping is that it is not in my financial interest to ask for a refund because you won't accept the walls back anyway, so at best I'd be 100$ out of pocket. H...
Read moread I caused the bolt to break, it would have been much easier - so much easier when you think that this back and forth has been going on for over two weeks - to travel 7 mins down the road to my local Bunnings and buy a bolt. I could have it repaired in under 5 mins. Additionally, I also now need to buy another tent. That, however, isn't the issue, is it?! Snowys Outdoors has sold me a poor quality product, and refuse to take responsibility for it because Snowys can't claim the money back from the supplier! No doubt you also know that it really isn't worth the time or money for me to explore legal avenues for a tent that I paid 500$ for! So, you've got me by the short and curlies as it were, haven't you?! Buyers beware!Diggavf124Sydney, NSW
- 10 reviews
Excellent service, good prices...couldn't use online portal with an iMac
The web site wouldn't let me checkout on my iMac. Tried the iPad..nope. Seems there online shop isn't liking Mac Safari. So had to use wives Chrome or whatever on her iMac. Worked great. This little speed bump wouldn't stop me from buying again. Although it was annoying as I buy heaps using this browser. I like the fact they post videos of the more popular products.
1 comment
Snowys O.Snowys Outdoors
I'm sorry you had trouble with your iMac, Diggavf124, this is a problem that has come up a few times but identifying the glitch is like finding a needle in a haystack, I'll raise this with our devs ag...
Read moreain and hopefully, we can find that needle sooner than later. We appreciate your feedback. Happy camping! ~ BenShane DGreater Melbourne (Outer), VIC
- 4 reviews
- 3 likes
Incredible product/ incredible delivery
I purchased some walking boots from this company a few days ago. Shocked to see them arrive today (Saturday). Amazing shoes, as good as I’ve ever had. Can’t recommend Snowys high enough.
1 comment
Snowys O.Snowys Outdoors
Thanks for passing on your recommendation, Shane. Happy camping! ~ Ben
Find out how Snowys Outdoors compares to other Camping Shops
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mark n.North Queensland, QLD
Warranty claim
I would like to state that Paul and the staff at Snowys were fantastic, in first finding my invoice no. to lodge a warranty claim, and then secondly actioning it so quickly, going over and above my expectations on the outcome. Well done Snowys on great customer service.
1 comment
Snowys O.Snowys Outdoors
Thanks for sharing your Snowys experience, Mark, it's great to know we were able to sort things out quickly for you. ~ Ben
Excellent Service, great product
Thank you Snowys for an excellent on line ordering website and an amazingly quick delivery service. Will definitely be buying from you again.
1 comment
Snowys O.Snowys Outdoors
Thank you for leaving your review, KCrabbit, enjoy using your new gear. ~ Ben
Luke J.
- 3 reviews
Snowys is trash.
I spent $2000 in two weeks and my swag came with a cracked support pole, esky wasn’t as advertised, the cryvacer was falsely advertised as 12volt (didn’t work). I had that many parcels coming spread out over 3 weeks yet everything was in stock when I ordered.....just got back from my prosponed camping trip and felt like I’d been jolly Rodgered by SNOWYS OUTDOORS... And the customer service, let’s just say they are like lawyers, I’ll get some photos and video footage up of their lovely products
1 comment
Snowys O.Snowys Outdoors
Hi Luke, I'm sorry you've been left feeling this way.
We have been trying to get in touch but haven't had any luck.
The only record in our system that we can find is in relation to your icebox. We w...
ThomasAustralia
- 11 reviews
- 6 likes
Quick delivery if not ordering too much
I placed 2 orders
4 items of Backcountry freeze dried food (sachet)
and another order with 8 items of Backcountry freeze fried food (parcel)
The sachet came in 3 days to Hobart, Tas! still waiting for the parcel as it's transiting through VIC...
They had attractive prices and cheaper than other store out there
1 comment
Snowys O.Snowys Outdoors
Thanks for the five stars, Thomas. Happy trails! ~ Ben
JasonHunter Region, NSW
Snowys is excellent
Very well priced things online and some of the quickest deliveries I've ever had I have purchased multiple things from this store and they never dissapoint will be purchasing from this store again
1 comment
Snowys O.Snowys Outdoors
Thanks for your positive feedback, Jason. Happy camping with your new gear. ~ Ben
Questions & Answers
Bwanaasked
Greetings. I recently purchase a replacement dimmer for my yellow/white light setup. The new dimmer has got a different yellow connector (key locks)from my previous one and so doesn't connect up with the the 2 light bars through the Y connector piece. Please advise.
1 answer
Snowys O.Snowys Outdoors
I assume you are referring to the Korr Camp Light Kits here Bwana?
If so, then as far as I am aware the fittings have always been the same. If you are still having problems here I'd suggest sending some photos of the fittings to service@snowys.com.au, we'll be in a better position to provide advice.
~ Ben
Rubyasked
I bought the Coleman eventemp 3 burner stove. I want to use It with normal swap ‘n’ go gas bottle from garage. Do I need an adapter? If so, which type? There are so many to choose from.
Thanks,
Di
1 answer
Snowys O.Snowys Outdoors
Hi Di, assuming you are connecting to the 9Kg Swap and Go bottles which have a POL fitting, you'll you would need is one of these hoses - https://www.snowys.com.au/gas-hose-colemanbomunef-to-pol.
You need to keep the regulator attached to the stove and connect the hose to the regulator, then you can attach the other end of the hose to the gas bottle.
I hope that helps.
~ Ben
Rochelleasked
Hi There, How much are the Hex Pegs?
Rochelle
1 answer
Snowys O.Snowys Outdoors
Apologies for my delayed reply, Rochelle. You can see our Hex Peg range with pricing here - https://www.snowys.com.au/hex-pegs. ~ Ben
Details
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Snowys O.Snowys Outdoors
We really appreciate your positive review, Brett, we look forward to helping with your future camping needs. Cheers. ~ Ben