??!
1 photo
Snowys Outdoors
4.7 from 615 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (155)
  • Return Claim MadeYes (15) · No (160)
  • Shipping
    4.6 (128)
  • Customer Service
    5.0 (3)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Brett

BrettSouth East Queensland, QLD

Snowys are Excellent online retailers

published

How can I give Snowys an 11 out of 10. YES, They are that good. Website is fantastic, images flawless, YouTube videos to assist my decision making was outstanding, checkout seamless, tracking and notifications sent to my inbox. The product was delivered in less than 24 hours. Wow! You'd be a fool to shop for camping goods anywhere else. Thanks Snowys, you have just gained a loyal customer.

Product Quality
Shipping
See all answers
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

We really appreciate your positive review, Brett, we look forward to helping with your future camping needs. Cheers. ~ Ben

Bruce H

Bruce HSydney Surrounds, NSW

  • 36 reviews
  • 34 likes

Too many stars

published

Recently my partner ordered Black Wolf backpack from Snowys to replace a broken pack. When the product arrived it appeared a though it was a customer return or ex display as the heat sealed plastic bag the product supplied in by Black Wolf was torn open. Given this time of Covid 19 receiving a second hand product is totally unacceptable. As I needed the backpack for a walk on the weekend I was unable to return the bag which Snowys offered. Snowy's staff could not explain why the pack was opened. Guys plenty of better online suppliers out there who understand customer service.

Product Quality
Shipping
Incentivised ReviewNo
4 comments
Snowys Outdoors
Snowys O.Snowys Outdoors
Bruce H
Bruce H
Snowys Outdoors
Snowys O.Snowys Outdoors
Iron

IronSydney

  • 23 reviews
  • 18 likes

looks good but not so good in reality

published

My only experience with Snowys was disappointing. I couldn’t get a look at a particular tent anywhere near my place, so relied on their online videos and descriptions, which didn’t work out in practice. Now I have a tent that doesn’t do very well in the wet, something I haven’t had to worry about for years, and should have been made obvious on the website.

Snowys’ customer support attitude was along the lines of ‘I am sure it will be fine’. I will buy another fly to make up for the poor design of the tent, but will buy it anywhere else.

Delivery was impressively fast, even during the holidays, but they do use Toll.

Product Quality
Shipping
See all answers
6 comments
Snowys Outdoors
Snowys O.Snowys Outdoors
Iron
Iron
Snowys Outdoors
Snowys O.Snowys Outdoors
Camping Shops

Find out how Snowys Outdoors compares to other Camping Shops

Know better, choose better.

Compare all
Tiptoes

TiptoesGreater Melbourne (Metropolitan), VIC

  • 12 reviews
  • 8 likes

Take order and payment, then no goods for 2 months

published

Placed an order, item showed as in stock. Paid, then 4 days later I received notification my goods won't be available for over 2 months. I would not have ordered if I knew this. Poor form to do this.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
Kirsty

KirstySydney Surrounds, NSW

Order never received

published

Buyer beware. I never received my order, the responses from Snowy's have been delayed woeful to my trying to find out where my product was, and now they are just saying bad luck. Very poor. I see other people have experienced this. Will be going to consumer affairs next.

Product Quality
Shipping
See all answers
5 comments
Snowys Outdoors
Snowys O.Snowys Outdoors
Kirsty
Kirsty
Snowys Outdoors
Snowys O.Snowys Outdoors
KayL

KayLGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Uses Toll IPEC couriers exclusively. Be prepared for lost parcels and delays

published

Snowys is fine as a supplier/seller, up to the point when it comes to delivering their goods. They only offer shipping via Toll Couriers, and not others such as AusPost/Startrack. Toll is awfully unreliable.

Shipping
Incentivised ReviewNo
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
Brad H.

Brad H.

  • 2 reviews

Great service, Price & prompt delivery

published

Obtained advice from the team on the phone. Then ordered online, simple, with delivery to Tasmania within 5 days. Thanks

Product Quality
Shipping
See all answers
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Cheers, Brad! Thanks for giving us a go. Laine

Sanic S.

Sanic S.Sydney, NSW

  • 2 reviews

Friendly service but poor stock experience

published

Ordered a clearance tent with 13 tents left on the website. Came back the next day and they were still showing stock of the tents online so I was sure I had been reserved one. A few days later and parts of my order were shipped without the tent. Had to call up to find why this had occurred and that there were stock shortages. Phone staff can't be faulted though, very friendly and helpful. Just had a poor experience with their stock count.

Incentivised ReviewNo
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
Philthy

PhilthyLeongatha

  • 2 reviews

It’s my go to shop for all camping and cooking equipment

published

The best products with the best price. Free postage and products turn up in matter of days. I have bought everything from snowy’s online. Camp chairs cookers ozpig and accessories to sleeping bags and inflatable mattresses

Product Quality
Shipping
See all answers
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Thanks for posting such a nice review, Philthy!

Cheers, Laine

Camping Shops

Find out how Snowys Outdoors compares to other Camping Shops

Know better, choose better.

Compare all

Roman Swift x3 instant shelter

published

Holes in shelter. Won’t get replacement before holiday, be forced to keep it or buy another shelter elsewhere. Delayed claim

  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Buying online

published

Good prices and very helpful staff. Delivery is unbelievable. I had the boots on my feet in Melbourne 20 hours after placing the order. I cannot speak highly enough of Snowy's. Thanks guys!

Product Quality
Shipping
See all answers
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Thanks for your positive review, xxxx, happy trails in your new boots. ~ Ben

Rick N.

Rick N.Perth, WA

  • 2 reviews

Best sales and support

published

I have bought a range of camping and hiking gear from Snowys over the past three years. They have always been excellent in processing, delivering and handling my queries. On the one occasion where I needed to return something faulty it was dealt with quickly and without dispute. These guys seem to really know the value of customer service.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

We really appreciate your feedback, Rick, thanks for shopping at Snowys. ~ Ben

Bob T

Bob TSouth East Queensland, QLD

Warranty Claim Disgrace

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
3 comments
Snowys Outdoors
Snowys O.Snowys Outdoors
Bob T
Bob T
Bob T
Bob T
Diggavf124

Diggavf124Sydney, NSW

  • 10 reviews

Excellent service, good prices...couldn't use online portal with an iMac

published

The web site wouldn't let me checkout on my iMac. Tried the iPad..nope. Seems there online shop isn't liking Mac Safari. So had to use wives Chrome or whatever on her iMac. Worked great. This little speed bump wouldn't stop me from buying again. Although it was annoying as I buy heaps using this browser. I like the fact they post videos of the more popular products.

Product Quality
Shipping
See all answers
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
Shane D

Shane DGreater Melbourne (Outer), VIC

  • 4 reviews
  • 3 likes

Incredible product/ incredible delivery

published

I purchased some walking boots from this company a few days ago. Shocked to see them arrive today (Saturday). Amazing shoes, as good as I’ve ever had. Can’t recommend Snowys high enough.

Product Quality
Shipping
See all answers
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Thanks for passing on your recommendation, Shane. Happy camping! ~ Ben

Camping Shops

Find out how Snowys Outdoors compares to other Camping Shops

Know better, choose better.

Compare all
mark n.

mark n.North Queensland, QLD

Warranty claim

published

I would like to state that Paul and the staff at Snowys were fantastic, in first finding my invoice no. to lodge a warranty claim, and then secondly actioning it so quickly, going over and above my expectations on the outcome. Well done Snowys on great customer service.

Incentivised ReviewNo
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Thanks for sharing your Snowys experience, Mark, it's great to know we were able to sort things out quickly for you. ~ Ben

Excellent Service, great product

published

Thank you Snowys for an excellent on line ordering website and an amazingly quick delivery service. Will definitely be buying from you again.

Product Quality
Shipping
See all answers
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Thank you for leaving your review, KCrabbit, enjoy using your new gear. ~ Ben

Luke J.

Luke J.

  • 3 reviews

Snowys is trash.

published

I spent $2000 in two weeks and my swag came with a cracked support pole, esky wasn’t as advertised, the cryvacer was falsely advertised as 12volt (didn’t work). I had that many parcels coming spread out over 3 weeks yet everything was in stock when I ordered.....just got back from my prosponed camping trip and felt like I’d been jolly Rodgered by SNOWYS OUTDOORS... And the customer service, let’s just say they are like lawyers, I’ll get some photos and video footage up of their lovely products

Product Quality
Shipping
See all answers
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
Thomas

ThomasAustralia

  • 11 reviews
  • 6 likes

Quick delivery if not ordering too much

published

I placed 2 orders
4 items of Backcountry freeze dried food (sachet)
and another order with 8 items of Backcountry freeze fried food (parcel)

The sachet came in 3 days to Hobart, Tas! still waiting for the parcel as it's transiting through VIC...

They had attractive prices and cheaper than other store out there

Product Quality
Shipping
See all answers
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Thanks for the five stars, Thomas. Happy trails! ~ Ben

Jason

JasonHunter Region, NSW

Snowys is excellent

published

Very well priced things online and some of the quickest deliveries I've ever had I have purchased multiple things from this store and they never dissapoint will be purchasing from this store again

Product Quality
Shipping
See all answers
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Thanks for your positive feedback, Jason. Happy camping with your new gear. ~ Ben

Page 1 of 31

Questions & Answers

Bwana

Bwanaasked

Online store

Greetings. I recently purchase a replacement dimmer for my yellow/white light setup. The new dimmer has got a different yellow connector (key locks)from my previous one and so doesn't connect up with the the 2 light bars through the Y connector piece. Please advise.

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

I assume you are referring to the Korr Camp Light Kits here Bwana?
If so, then as far as I am aware the fittings have always been the same. If you are still having problems here I'd suggest sending some photos of the fittings to service@snowys.com.au, we'll be in a better position to provide advice.
~ Ben

Ruby

Rubyasked

Online store

I bought the Coleman eventemp 3 burner stove. I want to use It with normal swap ‘n’ go gas bottle from garage. Do I need an adapter? If so, which type? There are so many to choose from.
Thanks,
Di

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

Hi Di, assuming you are connecting to the 9Kg Swap and Go bottles which have a POL fitting, you'll you would need is one of these hoses - https://www.snowys.com.au/gas-hose-colemanbomunef-to-pol.
You need to keep the regulator attached to the stove and connect the hose to the regulator, then you can attach the other end of the hose to the gas bottle.
I hope that helps.
~ Ben

Rochelle

Rochelleasked

Online store

Hi There, How much are the Hex Pegs?
Rochelle

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

Apologies for my delayed reply, Rochelle. You can see our Hex Peg range with pricing here - https://www.snowys.com.au/hex-pegs. ~ Ben

Get an answer from our members and Snowys Outdoors representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.