Snowys Outdoors
- snowys.com.au
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675 reviews · Statistics
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Reviews
Did not deliver both parts of my order
Online storeOrdered 2 items on line, Snowys failed to deliver one of the items and then asked me to photograph the packaging long after they lead me to believe that the order was sent in 2 separate shipments. Zoe I can't get this photo, how about you guys doing a stock take and see if the count tally up?
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No free return for shoes
Online storeJust horrible how they handle returns for shoes. Not happy with the shoes size you ordered? No problem, just pay to return it. Unless you live close to their physical store, there’s no point buying shoes here if you don’t know your exact shoe size. Buy somewhere else to save you the headache.
I'm sorry you've been left feeling this way, Chris.
We don't claim to offer free return of shoes, the cost to offer such a service doesn't make good business sense.
We are, however, looking into a mo
Great service . Great product
Online storeBought a pair of Keen presidio shoes at half the price of stores near me and other online stores. The service was amazing. Posted the same day I ordered said it would be 3- 6 days but arrived in 2 days. Will buy again from this company. I was glad I had checked product review because some other sites offering cheap prices for Keen products had awful product reviews.
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Always reliable
Online storeI have bought from Snowys many times. A few years ago I purchased an Outdoor Connection 3 person Howqua tent with 5 year warranty. It has been fantastic. I use it a lot - approx 12 weeks per year. One of the poles broke and I contacted Snowys. I was initially told that pokes were not included in the warranty, however with some persistance they were replaced under warranty. Once I got onto the right person it was very easy. The new set came very quickly. I would highly recommend buying from them.
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When things go wrong
Online storeThings don't always go right in life or for a business. Snowys had some excessively long delays processing warranty claims recently.
You'd think I might post less than 5 stars, but they way a company handles things even when they get it wrong speaks highly of their integrity.
They turned what could have been a very painful experience into the best one possible given the circumstances. So 5 stars for the communication, being up front, perks to help ease the pain, and for coming good.
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Horrendous customer experience
Online storeI bought a table from them, really excited to get away with the family. 2-3 days shipping. I allowed 5, should have been fine. On the day were supposed to leave it finally leaves their warehouse interstate. Now I understand things get delayed, but now I have to go and buy another one for the weekend. I ring and explain the situation. And their response...not really our problem, we had delays in our warehouse so it got held up. I was told to read the T&Cs, and if you want a return, you work out how to get it back to us at your cost, bad luck.
All it would have taken is a bit of understanding. Wanted to give you guys a go, ill go back to the big guys, who actually seem to care about their customers.
I'm sorry you have had this experience, Ben, our customer service team member was following the guidelines they have to work but, but were obviously running behind the 8-ball in dispatching orders ear
... Read morely this week. I've been in contact with the relevant team leaders and they will organise to have the table returned to us. We need one thing from you however and that is to let us know when it arrives at your address so we can make the arrangements. Apologies again for the mess around here. ~ BenAppreciate the response, and the resolution!
Great Range of Outdoor Products and Excellent Customer Service.
Online storeI have ordered at least half a dozen items from Snowys now and in spite of them having to ship to Melbourne from Adelaide, I have always found the process smooth and seamless. I have had need to contact Snowys a few times via the phone re corrections to orders and addresses etc and have always found them prompt to answer, friendly and fast in providing solutions. I also love the great range of Products/Brands that they stock especially supporting Aussie made brands as well. The best price guarrantee is another great feature of the Snowys offering. Can't recommend highly enough.
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Ordered after Christmas, but never got package delivered and now they are fighting it.
Online storeNeeded a gas hose. Snowy had it on special.
Normally I would price match with the local BCF and be done with it but this time I figured I'll pay postage and wait for it to arrive into the mail.
Bad move. Snowys took too many orders when they where on break and now can not process them all. They have given ever excuse, to public holidays, to the courier.
Sounds like some old guy who owns the business dropped the ball and is now mad.
My package has not arrived. They tell me it has, I tell them it hasnt. They don't know what is going on because they are "so busy".
Just price match them at BCF, or Anaconda or Tent World and save yourself the bull.
... Read moreSnowys claim delivery of package with gps from courier. I don't know where package is but Snowys considers it is delivered and is washing there hands of the situation.
If you google the courier company they literally have hundreds of 1 star reviews.
... Read more Worst customer service I've ever had to deal with. Don't buy from them. Tell your family not to buy from them, tell your friends, tell the people you work with not to buy from them. Stop people in the streets and tell them as well.I'm really sorry your order has turned out like this, Anonymous.
The courier driver provided photographs at your house, so it seems that it went missing between the courier delivering your parcel and
I get a couple of packages delivered almost every other week and never had any drama.
I had a box of wine (12 bottles) sat at my front door in full view of the street for a week when we were away once and no issues.
... Read more The picture snowys shared was from within a van, with multiple packages on the dash. It is not a picture of my package at my front door like you would expect. Snowys need to change the courier they use. They have hundred of 1 star reviews with complaint after complaint from people. I had to ask Snowys for the couriers number (they gave me a link to the website) to see if I could follow up because snowy "considers this delivered now". I hope next time you go camping your mattress deflates, you get sand in your sleeping bag and your tent leaks in the rain. Which is a good chance with the junk that Snowy sells. It took them almost a week to get around to replying to this complaint. Worst customer service ever. Don't go near them. They will take your money and run.
Amazing staff that are knowledgeable and friendly
Physical storeAlways receive excellent service from staff that know their stuff AND their everyday prices are far better than the supposed sales at the bigger chains
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So far, so fantastic.
Online storeEvery purchase I’ve made from Snowys has arrived within 3 business days, from Adelaide to Nelse. The courier has been Toll, so the combination of quick dispatch from Snowys warehouse, and decent couriers has been great for us. Please don’t change!
Customer service has always been honest and straight forward, once recommending a cheaper product that was more suited to our use.
Warranty claims, (there has only been one), was dealt with promptly and without fuss. Replacement of a DOA rechargeable lantern.
I always research prices. If the big A ha
Loyal customer for years but cannot take shoddy products or service anymore
Online storeI've been a loyal customer for years, spent thousands (around $3,000 in the last 6 months alone) but their shocking customer service, incorrect listings, impossible returns process where they make you pay for shipping a broken item to you, the fact that their website stock numbers and delivery dates are constantly wrong and the shady practice of claiming items are on sale when they clearly aren't (I research items and know when they are on sale and when they are not) I have given up - saving a few buck is not worth the hassle, especially when
... Read moreyou don't get what you ordered and can't get help when they get things wrong. The latest issue was purchasing a $100 item that is not what is described. Significant difference in features and packaging and apparently a previous model rather than the current one (according to manufacturer’s website). On top of that, the item was delivered to the wrong address, then lost (no help or communication from Snowys to fix the issue with THEIR courier) and it would have been the 2nd thing in a month I had to go through the returns process and just could not be bothered. The last return was for an item that had been opened, sealed plastic in box had been opened then closed up with a cable tie (obvious massive tear was still visible) and one of the screws was stripped. This was clearly a returned item that was shipped as new. Snowys refund the PURCHASE price but not the postage for an item they themselves wrote off and told me to “dispose of responsibly” even though I offered to drop it off to the store for them. Got an email from [Name Removed] saying he wanted to flick me a quick email to say thank you, that there had been a review of their entire customer database to recognise those who’ve supported us the most and I was one of those people. He went on to say that, to show our appreciation for the support I’d shown them, to please accept a 5% off discount code on my next purchase over $50… no strings attached. Just make sure to use it before the end of next month (Oct 2022). Well obviously, those are strings [Name Removed], seriously, there two right there and when I tried to use the discount in store it turns out there’s a 3rd, it had to be used online. The email went on to say “Oh, and while I’ve got you… if you have any advice on how Snowys can be a more enjoyable place to shop, please email me personally…”. I did, twice, no response. Both my emails stated both things I loved and things that I really felt needed improvement but obviously he really didn’t give a stuff. Given he has the same surname as the managing director my guess is he doesn’t have to give a stuff as his job is not reliant of customer satisfaction and there won’t be repercussions if someone complains about him. The cheaper prices used to be worth it for name brands whose quality was proven but you don’t get what you ordered or when you do, it’s been returned and resent or it’s out of stock and it takes them a week to tell you despite the website still staying it’s in stock – it’ just not worth the stress.
Hi Kate, hopefully you caught my response on Friday night to your Google review, I'm following this up this morning.
With regard to our reviews, I understand that you would only be taking my word for
Buy from their Ebay store so you get better price and Best Price Guarantee
Online storeI bought 2 x Exped Megamat 9 days ago from Snowys website at $350 each, during the shopping I chatted with the customer service team and asked if there is any future promo which been told there is none.
Yesterday they are running an eBay Promo for 10% Off and it literally $100 less.
Emailed customer service again and hope they can price-match the difference, but obviously, it is against their policy, and the answer is No.
I would suggest anyone buy from their Ebay store instead of from their own site.
I'm sorry to hear that, Yan. Our prices are the same everywhere - however, eBay can occasionally run their own promotions, on their own dime without telling us, in which case you technically could sav
... Read moree a few more dollars off of our already low prices. I hope that makes sense. ~ BenI am running an E-commence website also selling on Ebay and AMZ.
I have no interest to argue with you If eBay "run their own promo and not telling the seller".
Tell the people on OZB and see if anyone would believe that.
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They are trying to help
Online storeThey delivered a brand new and completely broken product, but they are helping to replace it.
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Quality goods, impeccable service
Online storeImpeccable service. Quality goods arrived promptly, good communication,. Definitely recommend.
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Great Service Again
Online storeOrdered a Coleman easy up shower tent on Sunday, goods were shipped on Monday and received in regional Victoria on Wednesday. I have purchased a few items from Snowy's and service has been fantastic every time. The price was very competitive also.
Questions & Answers
Does trangia burning metho release CO toxic fumes?
What is Best Tent For Camping On The Beach? https://affordablemag.com/best-tent-for-camping-on-the-beach/
Sorry for the delayed reply here, John. The best tents for the beach are those that have really strong frames or are more aerodynamic, The Oztent and Black Wolf Turbo tents have strong frames, and good quality dome tents, or air pole tents, will offer better aerodynamics to handle persistent ocean winds. ~ Ben
We recently purchase a 200 watt croc skin armour solar panels , and noticed that it only comes with a 15 amp regulator ,when 200 watts =16.67 amps will the 15 amp regulator handle the extra amperage?cheers, Tony
G'day Tony,
200W only equals 16.67A at 12v.
These panels are 18v, so the max output is 11.11A.
Hope that helps!
~ Lauren
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I just followed this up, Bret, it sounds like it's all been sorted out. Apologies for any hassle. ~ Ben