Reviewer Photos & Videos
Snowys are Excellent online retailers
How can I give Snowys an 11 out of 10. YES, They are that good. Website is fantastic, images flawless, YouTube videos to assist my decision making was outstanding, checkout seamless, tracking and notifications sent to my inbox. The product was delivered in less than 24 hours. Wow! You'd be a fool to shop for camping goods anywhere else. Thanks Snowys, you have just gained a loyal customer.
Too many stars
Recently my partner ordered Black Wolf backpack from Snowys to replace a broken pack. When the product arrived it appeared a though it was a customer return or ex display as the heat sealed plastic bag the product supplied in by Black Wolf was torn open. Given this time of Covid 19 receiving a second hand product is totally unacceptable. As I needed the backpack for a walk on the weekend I was unable to return the bag which Snowys offered. Snowy's staff could not explain why the pack was opened. Guys plenty of better online suppliers out there who understand customer service.
looks good but not so good in reality
My only experience with Snowys was disappointing. I couldn’t get a look at a particular tent anywhere near my place, so relied on their online videos and descriptions, which didn’t work out in practice. Now I have a tent that doesn’t do very well in the wet, something I haven’t had to worry about for years, and should have been made obvious on the website.
Snowys’ customer support attitude was along the lines of ‘I am sure it will be fine’. I will buy another fly to make up for the poor design of the tent, but will buy it anywhere else.
Delivery was impressively fast, even during the holidays, but they do use Toll.
Take order and payment, then no goods for 2 months
Placed an order, item showed as in stock. Paid, then 4 days later I received notification my goods won't be available for over 2 months. I would not have ordered if I knew this. Poor form to do this.
Order never received
Buyer beware. I never received my order, the responses from Snowy's have been delayed woeful to my trying to find out where my product was, and now they are just saying bad luck. Very poor. I see other people have experienced this. Will be going to consumer affairs next.
Uses Toll IPEC couriers exclusively. Be prepared for lost parcels and delays
Snowys is fine as a supplier/seller, up to the point when it comes to delivering their goods. They only offer shipping via Toll Couriers, and not others such as AusPost/Startrack. Toll is awfully unreliable.
Great service, Price & prompt delivery
Obtained advice from the team on the phone. Then ordered online, simple, with delivery to Tasmania within 5 days. Thanks
Friendly service but poor stock experience
Ordered a clearance tent with 13 tents left on the website. Came back the next day and they were still showing stock of the tents online so I was sure I had been reserved one. A few days later and parts of my order were shipped without the tent. Had to call up to find why this had occurred and that there were stock shortages. Phone staff can't be faulted though, very friendly and helpful. Just had a poor experience with their stock count.
It’s my go to shop for all camping and cooking equipment
The best products with the best price. Free postage and products turn up in matter of days. I have bought everything from snowy’s online. Camp chairs cookers ozpig and accessories to sleeping bags and inflatable mattresses
- Online store
- Verified customer
Roman Swift x3 instant shelter
Holes in shelter. Won’t get replacement before holiday, be forced to keep it or buy another shelter elsewhere. Delayed claim
Good prices and very helpful staff. Delivery is unbelievable. I had the boots on my feet in Melbourne 20 hours after placing the order. I cannot speak highly enough of Snowy's. Thanks guys!
Best sales and support
I have bought a range of camping and hiking gear from Snowys over the past three years. They have always been excellent in processing, delivering and handling my queries. On the one occasion where I needed to return something faulty it was dealt with quickly and without dispute. These guys seem to really know the value of customer service.
Warranty Claim Disgrace
My experience with Snowys has been abysmal: I purchased an Oztrail 450 Lodge LED from them. During my second outing the flysheet failed (the seams came apart), and we got wet. I contacted Snowys who were very reluctant to give me a refund. They said they would send me a new flysheet. It didn’t arrive, so I contacted them again, only to find that they hadn’t even sent it. When they finally sent it, they sent it to the wrong address. During my third outing, during pack up, a bolt in one of the knuckles snapped clean. I contacted Snowys again, and...asked for a refund. In three separate emails, Snowys claimed – without ANY proof whatsoever – that the bolt was ‘bent’, and was a result of user error, and flatly refused to give me a refund. After much back and forth with Snowys, they said that the most they could do was source me a replacement leg, and that they usually charge the customer, but on this occasion, they will replace it for free, implying that they were doing me a favour – disgusting! Even had they refunded me the tent, they refused at the beginning to refund me the 100$ for the two walls I had bought with it, because it didn’t meet their returns policy (they had been used once). Even were I to accept the replacement leg, I have lost absolute faith in the tent, and cannot afford to risk camping in a sub par product that has let me and my family – a pregnant wife, and 18-month old – down two out of the three time we have used it! I couldn’t agree more with Luke J who commented that Snowys were ‘like lawyers’ in his post ‘Snowys are Trash,’ posted 4 weeks ago. I’ll never shop at Snowys again.
Excellent service, good prices...couldn't use online portal with an iMac
The web site wouldn't let me checkout on my iMac. Tried the iPad..nope. Seems there online shop isn't liking Mac Safari. So had to use wives Chrome or whatever on her iMac. Worked great. This little speed bump wouldn't stop me from buying again. Although it was annoying as I buy heaps using this browser. I like the fact they post videos of the more popular products.
Incredible product/ incredible delivery
I purchased some walking boots from this company a few days ago. Shocked to see them arrive today (Saturday). Amazing shoes, as good as I’ve ever had. Can’t recommend Snowys high enough.
I would like to state that Paul and the staff at Snowys were fantastic, in first finding my invoice no. to lodge a warranty claim, and then secondly actioning it so quickly, going over and above my expectations on the outcome. Well done Snowys on great customer service.
Excellent Service, great product
Thank you Snowys for an excellent on line ordering website and an amazingly quick delivery service. Will definitely be buying from you again.
Snowys is trash.
I spent $2000 in two weeks and my swag came with a cracked support pole, esky wasn’t as advertised, the cryvacer was falsely advertised as 12volt (didn’t work). I had that many parcels coming spread out over 3 weeks yet everything was in stock when I ordered.....just got back from my prosponed camping trip and felt like I’d been jolly Rodgered by SNOWYS OUTDOORS... And the customer service, let’s just say they are like lawyers, I’ll get some photos and video footage up of their lovely products
Quick delivery if not ordering too much
I placed 2 orders
4 items of Backcountry freeze dried food (sachet)
and another order with 8 items of Backcountry freeze fried food (parcel)
The sachet came in 3 days to Hobart, Tas! still waiting for the parcel as it's transiting through VIC...
They had attractive prices and cheaper than other store out there
Snowys is excellent
Very well priced things online and some of the quickest deliveries I've ever had I have purchased multiple things from this store and they never dissapoint will be purchasing from this store again
Questions & Answers
Greetings. I recently purchase a replacement dimmer for my yellow/white light setup. The new dimmer has got a different yellow connector (key locks)from my previous one and so doesn't connect up with the the 2 light bars through the Y connector piece. Please advise.
Snowys O.Snowys Outdoors
I assume you are referring to the Korr Camp Light Kits here Bwana?
If so, then as far as I am aware the fittings have always been the same. If you are still having problems here I'd suggest sending some photos of the fittings to email@example.com, we'll be in a better position to provide advice.
I bought the Coleman eventemp 3 burner stove. I want to use It with normal swap ‘n’ go gas bottle from garage. Do I need an adapter? If so, which type? There are so many to choose from.
Snowys O.Snowys Outdoors
Hi Di, assuming you are connecting to the 9Kg Swap and Go bottles which have a POL fitting, you'll you would need is one of these hoses - https://www.snowys.com.au/gas-hose-colemanbomunef-to-pol.
You need to keep the regulator attached to the stove and connect the hose to the regulator, then you can attach the other end of the hose to the gas bottle.
I hope that helps.
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