Snowys Outdoors

I bought Oztrail RV shade awning on 02 October 2020. I found a small hole on the awning when I first tested it. 22 January 2021 the awning was broke during the second time use. The broadcast showed that It's a beautiful day with mild wind 2 to 13 km/h. I contacted with the after sales service and representor told me that Oztrail could not repair as the required part was out of stock. I wait and wait. 4 months later, June 16, I contact Snowys again. Unfortunately there is still no response

I have purchased multiple orders through snows in store and online. Typically I have found them great, however I had an order sit on backlog for 10 months before being cancelled. If a product is not available then don’t take payment for it.

Hi, purchased a 6 Ltr Sea to Summit water bladder which lasted 6 days on a hike before leaking. Returned to Snowies who examined & refused an exchange as they classified it being punctured by a sharp object which warranty will not cover. $50 badly spent. Disappointed in the product ,& customer service.

Been using snowys for a few years spent over a $1000 with these guys.

Bought a 24pc 360 deg dinner set and had the knife snap whilst I was putting a spread on my toast.

Snowys reply was sorry warranty doesnt cover accidental damage.

Hardly call using a knife for the purpose its made accidental damage.

So they have lost my business over a $3 knife.

360 deg haven't even bothered to answer my email so I will no longer use their products either.

When I called their customer service about my order with “fast delivery in 1-2 business days” to find out whereabouts 3 days later when not delivered and nil tracking status, was basically told bad luck, no refund/cancellation and it’s my fault. Very, very surprised by this poor level of service.

Shipping option at checkout clearly states “Fast delivery (1-2 Business days)”. When my goods still hadn’t arrived after 3 days and a search of the Toll tracking number showed the item still not left their warehouse, something was not right.

Snowys ...

Snowys has the best range of quality gear at reasonable prices.

They also have a great support team handling claims and issues with delivery. They are only let down by Toll (their courier service). Toll was failing to deliver to my apartment 3 days in a row and they eventually left the parcel at a completely different house number. I was lucky enough to have good neighbours in a great neighbourhood who checked the boxes, went to the nearby house, called me on the intercom and let me in to pick up the boxes. I should note though that I was rea...

I've bought numerous camping items on many occasions from Snowys in the past 18 months. They're the friendliest, most reliable and helpful store. They have so much helpful advice online, including instructional videos and walkthroughs, reviews and Q&A sections for every item that they sell. They're also available over the phone if you have other questions, and are always friendly, thorough and practical. They have great product knowledge and are not salesy.

Their prices are always competitive, they have a wide range of goods, delivery (Adelaide to Melbourne) is always quick, safe and free, and they're quick and reasonable to fix things if they ever go wrong.

I wish all online shopping was this simple, reliable and straightforward.

Only 4 days to Rural Darwin, boom it was here! Amazing. Easy online process. Thank you so much. I bought an MSR 2pot set. Am also surprised by Toll service even calling me later on after leaving a note at the gate. (I ticked to take to depot when nobody is home) Good service that was too. Good choice to use them.

High quality gear at great prices and their delivery is lighting fast! I've purchased a number of times now and the experience has been consistent each time.

I called the online sales team yesterday to confirm that a product was in stock which they promptly informed me was. I ordered it online and it has just arrived 24 hours later.

Amazingly fast delivery. Ordering could not be more simple. Both orders I have made with Snowys were posted out on the same day of the order and delivered swiftly. Prices are very competitive, my items were well below or equal to other stores, in addition there were no delivery fees. Very happy with this company and I highly recommend them.

How can I give Snowys an 11 out of 10. YES, They are that good. Website is fantastic, images flawless, YouTube videos to assist my decision making was outstanding, checkout seamless, tracking and notifications sent to my inbox. The product was delivered in less than 24 hours. Wow! You'd be a fool to shop for camping goods anywhere else. Thanks Snowys, you have just gained a loyal customer.

Recently my partner ordered Black Wolf backpack from Snowys to replace a broken pack. When the product arrived it appeared a though it was a customer return or ex display as the heat sealed plastic bag the product supplied in by Black Wolf was torn open. Given this time of Covid 19 receiving a second hand product is totally unacceptable. As I needed the backpack for a walk on the weekend I was unable to return the bag which Snowys offered. Snowy's staff could not explain why the pack was opened. Guys plenty of better online suppliers out there who understand customer service.

My only experience with Snowys was mixed. I couldn’t get a look at a particular tent anywhere near my place, so relied on their online videos and descriptions, which didn’t work out in practice. The tent was really poor in the wet, something I haven’t had to worry about for years, and should have been made obvious on the website. It took a long time, but Snowys did finally resolve the issue, which was reasonably complicated.

Delivery was impressively fast, even during the holidays, but they do use Toll.

Placed an order, item showed as in stock. Paid, then 4 days later I received notification my goods won't be available for over 2 months. I would not have ordered if I knew this. Poor form to do this.