Snowys Outdoors

Ordered items and received the next day in Melbourne, good range of products.

waiting on a waveman+ called when it hadn’t arrived was today they would chase it up and never did and didn’t hear back from them till today when I received an email wanting a review won’t pitches from here again

I've bought a number of items from Snowys after some bad experiences with other retailers. They've been really great on all fronts. The prices are competitive but it's more about the customer service. They honestly review their products (sometimes they say the product isn't as good as another one or will dispute the manufacturer's own marketing, for example saying a sleeping bag isn't as warm as what the manufacturer claims). They process and deliver the items quickly. I like their range of products.

I think they choose to only sell products t...

The only online shopping I don’t get nervous about. Staff are A1 I’ve bought multiple camping things cheap and expensive from Snowys and after the first time the next purchases using Snowys again was a no brainer. In my opinion the best camping and out door shop around.

Was looking for a Led Lenser H19R today. Snowys Price $449. Anaconda's price (and in stock) $349. I was intending to to to Snowys anyway so rang and tried to avail myself of the "If you find one of our products cheaper with any other Australian retailer, we’ll match it.' representation on their website - only to be told the Anaconda price was below Snowys cost.

So much the the price guarantee representation I thought - but if you scroll down from their promotional blurb it states 'Please know that from time to time there are prices that ...

Brought an online item sunday afternoon. Paid $15 for extra quick delivery. Had it in my hands in Melbourne Tuesday lunchtime!!! Awesome Snowys! Thank you

I’ve purchased a solar charging string lights and the solar charging panel was not functional. Ive been in contact with S on warranty department and she has confirmed that the item is faulty but has been unresponsive for two weeks or more. I filed another warranty claim since S hasn’t responded to my follow up emails and has not had any response to this matter. Warranty claim- 18764 & 19007. Very frustrating to have to deal with this when the only item ordered was unfunctional.

Update: Lachlan has been in touch after filing the second warranty...

Placed an order and left an item out. I had paid for express delivery and with afterpay it was dead on 530pm when I called (I work retail and that's to close to beer o'clock) Hats off to Tara who answered the call processed the extra peice over the and sent new invoice.
Guy's your customer service is fantastic.
Thank You

Got one of the two parcels delivered and still waiting after a month for the second item that apparently left the depot over a month ago. They use Aramex delivery service which is atrocious just google them and have a read while your blood boils. Don’t blame covid as that is now officially a cop out.

I've bought a heap of gear from Snowys recently, as I kit up for some camping and travelling. I haven't found better prices anywhere and the gear has arrived quickly and in great condition. I've been really impressed. Highly recommended.

The tent I ordered online had 2 broken buckles on arrival. Snowy very promptly replied on my warranty claim and resolved the issue by replacing the faulty items which arrived within days. Very good service.

I ordered two running packs on 18/2. Was advised that one was out of stock (maybe don’t have it available to buy) and the other was shipped. It apparently arrived at my local depot on 22/2. It’s now 18/3 and it still hasn’t been delivered. I am not in a flood affected part of the country, it’s business as usual here. I have offered to pick it up repeatedly. The event I purchased it for has been and gone. When I enquire, they just send a template email back. It doesn’t matter how great Snowys is if they use a dodgy courier and send indifferent responses. I’m having to investigate consumer rights now.

Today I rang Ralph he found the part.
Said it was covered under warranty.
I am very happy with the product and great service from Snowys.
You can't please everyone.
But I am very very happy. Thank you Snowys.

Bought an oztent RV5 plus it arrived without poles tried messaging snowys multiple times no response happy to take your money but if there’s an issue don’t expect them to help

Snowy’s has been very communicative between me and a third party delivery company.

After the delivery company lost my item, Snowy’s followed up the missing item with the delivery company. After some time passed without Snowy’s nor me getting anywhere with the whereabouts of my item, Snowy’s has offered me a refund or re-send.

I’m stoked with their customer service and communication throughout the whole process and the overall positive solution they have come to.

I would recommend Snowy’s to anyone that asks, and will 100% be shopping there in the future!