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Snowys Outdoors

Snowys Outdoors

4.7 from 660 reviews · View Statistics
Listing monitored by Snowys Outdoors

Reviews

  • Product Quality
    4.5 (187)
  • Return Claim MadeYes (20) · No (189)
  • Shipping
    4.4 (160)
  • Customer Service
    3.3 (7)
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Great to deal with

published

Ordered items and received the next day in Melbourne, good range of products.

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Snowys Outdoors
Snowys O.Snowys OutdoorsSend a private message

Thanks for the five stars, Orhan. Happy camping! ~ Ben

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Trc H.
Trc H.Hunter Region, NSW

Didn’t receive

published

waiting on a waveman+ called when it hadn’t arrived was today they would chase it up and never did and didn’t hear back from them till today when I received an email wanting a review won’t pitches from here again

  • Product Quality
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  • Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys OutdoorsSend a private message
Trc H.
Trc H.

Didn’t receive the item or the email so that a lie

Snowys Outdoors
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The reviewer stated that an incentive was offered for this review

SLC2283
SLC2283Hunter Region, NSW
  • 55 reviews
  • 20 likes

The best in the business for camping supplies

published
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Flynn
FlynnSydney, NSW
  • 2 reviews

Trust is key with Online shopping.

published

The only online shopping I don’t get nervous about. Staff are A1 I’ve bought multiple camping things cheap and expensive from Snowys and after the first time the next purchases using Snowys again was a no brainer. In my opinion the best camping and out door shop around.

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Snowys Outdoors
Snowys O.Snowys OutdoorsSend a private message

Thanks for your positive review, Flynn, it's music to our ears to hear a customer say they have trust in us. Happy camping! ~ Ben

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CBP
CBPMetropolitan Adelaide, SA
  • 2 reviews

Snowys Price Guarantee is misleading (and non existent)

published
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  • Customer Service
  • Incentivised Review No
  • Store LocationKeswick SA
Snowys Outdoors
Snowys O.Snowys OutdoorsSend a private message
CBP
CBP

Thats OK Anaconda is just around the corner

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Annie
AnnieGreater Melbourne (Inner), VIC
  • 2 reviews

Ultra quick delivery

published

Brought an online item sunday afternoon. Paid $15 for extra quick delivery. Had it in my hands in Melbourne Tuesday lunchtime!!! Awesome Snowys! Thank you

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Snowys Outdoors
Snowys O.Snowys OutdoorsSend a private message

Thanks for the five stars, Annie, it's much appreciated. ~ Ben

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Faulty item, unresponsive customer service

published
  • Product Quality
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  • Incentivised Review No
Snowys Outdoors
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Related Articles

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Michael S.
Michael S.Sydney, NSW

Fantastic service 100% recommend

published

Placed an order and left an item out. I had paid for express delivery and with afterpay it was dead on 530pm when I called (I work retail and that's to close to beer o'clock) Hats off to Tara who answered the call processed the extra peice over the and sent new invoice.
Guy's your customer service is fantastic.
Thank You

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys OutdoorsSend a private message

Thanks for your positive feedback, Michael, I'll make sure I share it with the whole team. This will give Tara some extra bounce in her step today. Happy camping! ~ Ben

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Alfie
Alfie
  • 3 reviews
  • 1 like

Got half the order

published

Got one of the two parcels delivered and still waiting after a month for the second item that apparently left the depot over a month ago. They use Aramex delivery service which is atrocious just google them and have a read while your blood boils. Don’t blame covid as that is now officially a cop out.

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Snowys Outdoors
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Stuart R.
Stuart R.Greater Melbourne (Inner), VIC
  • 2 reviews

Highly recommended

published

I've bought a heap of gear from Snowys recently, as I kit up for some camping and travelling. I haven't found better prices anywhere and the gear has arrived quickly and in great condition. I've been really impressed. Highly recommended.

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Snowys Outdoors
Snowys O.Snowys OutdoorsSend a private message

Thanks for your positive feedback, Stuart, it's truly appreciated. ~ Ben

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Eric
EricGreater Melbourne (Inner), VIC

Excellent resolution of warranty claim

published

The tent I ordered online had 2 broken buckles on arrival. Snowy very promptly replied on my warranty claim and resolved the issue by replacing the faulty items which arrived within days. Very good service.

  • Shipping
  • Incentivised Review No
Snowys Outdoors
Snowys O.Snowys OutdoorsSend a private message

We appreciate your review thanks, Eric. I apologise for the hassle but I'm glad we were able to sort things out quickly for you. Happy camping! ~ Ben

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Still not delivered after a month

published

I ordered two running packs on 18/2. Was advised that one was out of stock (maybe don’t have it available to buy) and the other was shipped. It apparently arrived at my local depot on 22/2. It’s now 18/3 and it still hasn’t been delivered. I am not in a flood affected part of the country, it’s business as usual here. I have offered to pick it up repeatedly. The event I purchased it for has been and gone. When I enquire, they just send a template email back. It doesn’t matter how great Snowys is if they use a dodgy courier and send indifferent responses. I’m having to investigate consumer rights now.

  • Shipping
  • Incentivised Review No
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Snowys O.Snowys OutdoorsSend a private message
Helena
Helena
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Mark
MarkMetropolitan Adelaide, SA

Got a great deal and great service

published

Today I rang Ralph he found the part.
Said it was covered under warranty.
I am very happy with the product and great service from Snowys.
You can't please everyone.
But I am very very happy. Thank you Snowys.

  • Product Quality
  • Incentivised Review No
Snowys Outdoors
Snowys O.Snowys OutdoorsSend a private message

Thanks for the five stars, Mark. We may not be able to please everyone but it is what we set out to achieve.
Happy camping! ~ Ben

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jesse
jesse
  • 2 reviews
  • 3 likes

No customer service

published

Bought an oztent RV5 plus it arrived without poles tried messaging snowys multiple times no response happy to take your money but if there’s an issue don’t expect them to help

  • Product Quality
  • Shipping
  • Incentivised Review No
Snowys Outdoors
Snowys O.Snowys OutdoorsSend a private message

Sorry about the hassle, Jesse, something must be going astray though because this should be an easy fix for you. Did you get in touch via email? I'll reach out to the team to see if they can track down your communication. ~ Ben

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Snowys O.Snowys OutdoorsSend a private message
jesse
jesse

I submitted a warranty claim I was emailed and told it’s going to take 10 days to even have someone look at it. I have a trip coming up soon so doubt it will get sorted out before then

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Logan
LoganIllawarra, NSW

Customer Service

published

Snowy’s has been very communicative between me and a third party delivery company.

After the delivery company lost my item, Snowy’s followed up the missing item with the delivery company. After some time passed without Snowy’s nor me getting anywhere with the whereabouts of my item, Snowy’s has offered me a refund or re-send.

I’m stoked with their customer service and communication throughout the whole process and the overall positive solution they have come to.

I would recommend Snowy’s to anyone that asks, and will 100% be shopping there in the future!

  • Incentivised Review No
  • Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys OutdoorsSend a private message

Thanks for the five stars, Logan! I'm terribly sorry for the mess up with your order and any inconvenience it caused, it's not what we aim to achieve. I'm glad we were able to come to a resolution though. Happy camping! ~ Ben

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Questions & Answers

john W.
john W.asked
Physical store

What is Best Tent For Camping On The Beach? https://affordablemag.com/best-tent-for-camping-on-the-beach/

1 answer
Snowys O.
Snowys O.
Tony
Tonyasked
Online store

We recently purchase a 200 watt croc skin armour solar panels , and noticed that it only comes with a 15 amp regulator ,when 200 watts =16.67 amps will the 15 amp regulator handle the extra amperage?cheers, Tony

1 answer
Snowys Outdoors
Snowys O.Snowys OutdoorsSend a private message
Bwana
Bwanaasked
Online store

Greetings. I recently purchase a replacement dimmer for my yellow/white light setup. The new dimmer has got a different yellow connector (key locks)from my previous one and so doesn't connect up with the the 2 light bars through the Y connector piece. Please advise.

1 answer
Snowys Outdoors
Snowys O.Snowys OutdoorsSend a private message
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Extra Information

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