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Outbax
4.1 from 438 reviews

Reviews

(317)
(28)
(8)
(2)
(83)
  • Product Quality
    2.9 (29)
  • Return Claim MadeYes (11) · No (23)
  • Shipping
    3.3 (15)

Reviewer Photos & Videos

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Chris

ChrisSydney, NSW

  • 3 reviews

Extremely poor service

published

I paid $500 for a spa outbax said we shipped it hunter express said they didn't been waiting and waiting no communication won't be dealing with this company ever again

Product Quality
Shipping
Return Claim MadeNo
4 comments
Outbax
Official R.Outbax
Chris
Chris

000005851

Chris
Chris

I was told by your company it has been shipped I was told by hunter express it hasn't been shipped I'm going to fair trading as I paid $500 to u guys and I get no info no product and told lies

The reviewer stated that an incentive was offered for this review

John

JohnSouth West, QLD

  • Verified customer

Very bad quality do not buy from these shonks.

published

Purchased 2 Maxray 10w solar panels, both were faulty. Panels were supposed to have MPPT built-in controllers .. they had very poor quality PWM instead, with intermittent output. Very poor quality the stand and hinge are woefully weak The wires were frayed and only soldered by one strand. The Aligator clips fell off the first time they were used . Tried to get them replaced They gave me the runaround for weeks, ended up resoldering the wiring. and replacing the solar regulators myself with Jaycar versions in order to make the panels usable.

Product Quality
Return Claim MadeYes
1 comment
Outbax
Official R.Outbax

Hi John,
Really sorry to hear that. Our team should resolve this very quickly and easily, I'd like to take a look into why that didn't happen. Can you please share your order number and I will take a look.
Gavin

Pete Anderton

Pete AndertonSouth East Queensland, QLD

ideal for camping or powercuts

published

had the 3.3 gennie now for 3 yrs and has never let me down,powers up the caravan for free camping and charges the solar batteries.it was delivered in 2 days

Product Quality
Shipping
Return Claim MadeNo
1 comment
Pete Anderton
Pete Anderton

it goes everywhere we go

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One of the best customer service

published

Bought an inflatable spa last night and realised the next morning couldn't house it. Went online to the their live chat, was talking to a real person in 2 minutes. They went through the options and I received a full refund within 5 minutes. Very friendly and helpful team!

Return Claim MadeYes

They use Hunter Express, if you like slow shipping then go ahead.

published

They use hunter express which is known to be, well check reviews. They are asking me to wait until the 14/02/20, was ordered on 24/01/20, when it is sitting an hour away from my location since 30th/01/20. If you buy anything bulky then expect it to take weeks.

Shipping
Return Claim MadeNo
6 comments
Outbax
Official R.Outbax
Shift
Shift

Mate iv talked with online support, there is 0 you can do all I get is "we are waiting for Hunter express to get back to us" which has been 3 days waiting for a reply. Here it is 000004015

Outbax
Official R.Outbax
Marty V.

Marty V.South East Queensland, QLD

Advertising fraud

published

I purchased two 100 watt flexable panels and both struggle to get to 50 watts on a clear summer day facing directly into the sun.
There are no output ratings anywhere on the panels or packaging or manufacturers details.
Unless they are the most efficient mono cells yet made they are physically too small to be 100 watts in perfect conditions.
They have offered a refund but i need to keep them to justify my claims are truthful.
They say they have sold hundreds of them with NO complaints but somehow there are no reviews for the product on their site, not even the one I have left(suprise).
I have lodged a complaint with the ACCC and urge all of you to do the same, it is very easy. Help get rid of dodgy businesses breaking the advertising laws.

Return Claim MadeNo
2 comments
Outbax
Official R.Outbax

Hi Martyn,
We are really not doing what you claim. I have sent a direct message to get order details and find out more.
Brendan

Marty V.
Marty V.
Ronnie

RonnieGreater Melbourne (Outer), VIC

  • 8 reviews

Excellent spa. Initial problem professionally resolved.

published

Ordered through outbax.com.au. The water pump seemed defective. The seller, Outbax, send us some instructions to analyze the issue. Bestway delivered a new pump the week after.
Excellent service by Outbax, which contacted us nearly every day about progress and good warranty by Bestway.

Dave D.

Dave D.Far North Queensland, QLD

Great Company to deal with

published

I bought some Christmas lights (trees & stars, etc). Two of the trees stopped working when they got water inside the controllers. Returned the products and because they had run out of that stock they gave me a full refund. No hassles or drama. A pleasure to deal with and will definitely use them again in future.

Return Claim MadeYes
bob mcqueen

bob mcqueenMurray Region, NSW

  • 2 reviews

incredible service

published

I bought a 3.5 kva remote start 9 months ago. after discussion with jules from outbax ,I sent it back, for there tech guys to sort a few problems. end result,outbax gave me a full refund .I kept waiting for the no , not our problem ,but it has been incredible service. they just couldn't do enough . from start to finish they are an excellent company to deal with and jules is a wizard. first review ever on anything and I cant say enough about the service

Product Quality
Return Claim MadeYes
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Kieran

KieranTownsville

  • 2 reviews

Fake Solar

published

Got a fold out 300w solar panel. Said it has mppt regulator but its only pwm and the panel is only 150w. Also has bad quality hinges, handles and other hardware.

Product Quality
Return Claim MadeNo
1 comment
Outbax
Official R.Outbax

Hi Kieran,
Would love to help. I couldn't find your order details from our history. I have private messaged you to get more details.

This is good

published

I would deal with again.No problems with the product or the service I received, I will let my family and friends know to shop at this online store a pleasure to do business with.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Works exactly as described

published

Pretty simple, works exactly as it is supposed to, item in perfect new condition, delivery as always was fast and hassle free. Will not hesitate in using them again, thanks.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Lee S.

Lee S.Far North Queensland, QLD

  • 2 reviews
  • Verified customer

Bad service the second time around

published
Product Quality
1 comment
Outbax
Official R.Outbax

Hi Lee,
Our team not responding to an Email would be super strange.
I have directly messaged you to get some personal details so that I can look into this for you.
Brendan

Robert

RobertWide Bay-Burnett, QLD

  • Verified customer

Generator

published

Unfortunately I can't be positive about this company. I will never buy from them again. Purchased a 2KW generator from them in 2018. It had trouble with choking in oil from first use. As we were travelling at the time it was difficult to keep in touch with them. Their solution was to only half fill the the oil in the sump.!!!! The same generator was being sold by another seller who didn't deal with this generator for very long. Does that tell a story. Yet Outbax kept on selling this generator to unsuspecting customers. The generator has low hours and now has an oil leak. It will get binned before our next trip!! They never offered a refund.

Product Quality
Return Claim MadeYes
13 comments
Outbax
Official R.Outbax
Robert
Robert
Robert
Robert

I doubt the generator has done more than 50 hours work. All light to medium duty.

RonB22999

RonB22999South East Queensland, QLD

  • 10 reviews
  • 5 likes

Perfect for our needs

published

On oxygenation so needed reliable, and easy start for emergency. This company recommended
GenTrax 3.5kW Remote Start Pure Sine Wave Petrol Invert er Camping Generator.

It is magnificent runs more than we need, not only performs well, looks good.

Product Quality
Shipping
Return Claim MadeNo
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ygazza

ygazzaBrisbane

  • 2 reviews

Service Rating - Generator

published

Unfortunately I had problems with my generator at first use but was very pleasantly surprised with the considerate response at Outbax and the readiness with which they speedily resolved the matter and issued a refund. It was great to deal with a company that put customer satisfaction ahead of other considerations. Their attitude deserves acknowledgement and makes it easy to deal with them again

Return Claim MadeYes
Savvygirrrl

SavvygirrrlSouthern and Hills, SA

  • 2 reviews

Awesome support

published

I purchased a spa from Aldi but these guys were so supportive with after purchase care (non-existent if purchasing from a supermarket!). They gave me details on how to get information from manufacturer in Sydney including a phone number. I have not been able to find this on the Internet. I did not purchase the spa from this company but they have gone above and beyond with customer service, tying me into anyone that might be able to help me with after-sales issues. If you are looking to purchase and support an Australian company USE THEM!!!

Product Quality
Return Claim MadeNo
Sam Duncanson

Sam DuncansonSouth East Queensland, QLD

Great service

published

I recently Purchased the 75cc cut off saw Thursday morning, got a email later that day saying it had been shipped.
The saw had arrived by lunch time the following day!
Can’t say I’ve ever had such an easy online purchase with crazy quick delivery.
Highly recommend these guys

Product Quality
Shipping
Return Claim MadeNo
Owen

OwenSouth West, WA

Product going strong...Fast efficient seller Quick response to my inquiries.

published

Purchased 6 x 250 watt solar panels which arrived with amazing speed considering my location, have had continuous use from these for more than a year now and have proven to be 100% dependable. Very satisfied with my communication with the staff at Outbaxcamping. Overall happy.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

David S.

David S.Hunter Region, NSW

Poor customer service and ethic

published

I bought a solar panel from Outbax. I received a courier notice the same day of purchase. After a week I had to chase up the panel - said they would get onto it straight away. Two days later I had to chase them up again and they then found it'd been lost in transit. I did receive a refund but noticed they'd taken the panels down from their website. Suspect they never had, nor posted a panel which I needed quite quickly. Poor inventory management or courier and quite unethical. If you actually need an item reliably - do not deal with Outbax.

Product Quality
Shipping
3 comments
Outbax
Official R.Outbax
David S.
David S.
Outbax
Official R.Outbax
Page 1 of 22

Questions & Answers

Marty V.

Marty V.asked

How do you varify the output of your solar panels before you advertise their output. Seems many of them under perform and have no output rating marked on them or their packaging, only in your advertising. It is your responsibility to be sure what you advertise in Australia is correct.

No answers
dayfarms2

dayfarms2asked

Has anybody used there 105 ah lithium battery?

No answers
Peter H.

Peter H.asked

have purchased the 320 Max glass fold out solar panel and max output at full sun is only 150W,I am camping at the moment and it simply is not living up to its advertised output. Have used to a watt meter under charging conditions and not once has it every gone over 160w Max. I am an industrial electrician and can certify this panel is not 300 watts can you please explain, as there is no watt information or max-min output current on the label is highly unusual

5 answers
Outbax
Official R.Outbax

Hi Peter, we can help out on this.
I will need to get some order details to take a look into the solar panel issue.
I have contacted you direct to share those.
Brendan

Peter H.
Peter H.

Have sent you my order details. Thanks for the speedy response

Kieran
Kieran

What amps are you getting? I'm only getting 7ah max out of my "300w" system

Get an answer from our members and Outbax representatives

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