KickAss Products was previously trading as Australian Direct until May 11th, 2022.
AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards KickAss Products is predominantly positive, with many customers praising the company's competitive pricing, diverse outdoor range, and helpful support staff. While the majority of buyers report smooth ordering and efficient warranty resolutions, a smaller group of reviewers experienced product reliability issues and encountered difficulties with return processes. Prospective buyers can generally expect supportive customer service, though experiences with item longevity and warranty policies can vary.
I was blown away by how responsive amd suportive the KickAss team was. Nothing was too much trouble and the whole experience was efficient and I felt thoroughly supported.
As the owner of several Kickass items, I was originally disappointed when the Large Popup Stool I had purchased collapsed one day when I was sitting on it. Contacting Kickass Support Team and the Warranty Team was ‘easy as’ online. They organised a new replacement for me which I’ll pick up in the coming days. I’m very happy with the service & response I received and a quick easy resolution.
I bought the 200 watt foldable solar panels and received a free hat! The service at the Toowoomba store was excellent, I recommend you visit when travelling through this area Show details
Reviews with attachments
The worst experience with customer service and returns, will never buy another product from them again. Returning a grill that is unsafe as it does not get to temperature. item was returned still no refund. support do not reply.
Rubbish product The mist sometimes it works don't waste your money
- +3
Outstanding service and even better products, I have a lot of kickass gear and will continue to use it for years to come.
Bought the 1200 watt power station. The inlet AC charger does not work. Customer service/warranty department directed me to use a multimeter on my 240volt outlet?? Very unsafe practice for someone who's not a electrician. Then advise to replace the fuse at my own expense. Still not working, it's been 5 days now with multiple emails and no response. Really poor admin/service/warranty claim department.
Don't buy there products – Brought there new portable air-conditioner what a joke had to wait almost a month to recieve it and it doesn't even work . Spoke to the head office in Brisbane and all I got was how sorry they are . Have to send it back to them for warranty claim so another month of waiting it looks like .. don't buy there product warranty is a joke and so is quality control
Being new to offroad adventure, I needed all the help I could find to equip my new Defender. Robert was able to put me on the right track by suggesting the appropriate power station. When I picked it up from the Laverton store in Melbourne, I met Brendan who helped me choose several other products. The thing I valued most was their expertise and… Read more
friendly approach. The positive experience was also matched by great pricing. I will definitely be back for more as my rig grows.
Bought a Kickass lithium powered portable vacuum sealer last year. Used it twice. Cleaned and put away properly each time... gone to use it on the 240v and it doesn't work, making strange noises and cuts out. Thought Kickass might be cheap and nasty rubbish, and it turns out I might be right. Anyhow, lesson learnt. Will never buy or recommend this… Read more
junk. Because of the lithium battery, which I'm sus on given how many catch fire, i think I'll just dispose of this pile of rubbish at the nearest lithium battery disposal place. Just not worth the risk.
I was looking at a power station and decided to order it , but at the last moment decided to do some more research . Roger rang ,but I missed the call and then got a email from him stating a quote for the power station at a much lower price . Product came promptly and am impressed with the build quality and performance, will be dealing with… Read more
KickAss again as I have in the past . Excellent customer service from a Aussie company . Well done KickAss, customer service and after sales help means everything these days .
Walked into the store at Laverton. Sales person greeted my wife and I with a smile and asked how she could help. Purchased our products,the sales person even pushed the trolly to our car. Fantastic customer service ( which you don’t see a lot these days). Will be highly recommend my friends or family members to visit the Laverton store . Show details
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KickAss KickCharge Swag 88 Portable Power Pack for Camping - 24,000mAh https://kickassproducts.com.au/products/kickass-kickcharge-24000mah-portable-power-bank-for-camping Does not charge IOS- Iphone. Very misleading information regarding outputs on the website (link above), it was between 1w and 2w output max no matter what cable we used. Apple… Read more
authentic, aftermarket, aftermarket fast charge. Would not accept back as faulty product when contacted online, wanted me to fill out warranty documents, ship it back to them, wait 2 weeks etc. Old mate online was very well versed in not accepting an faults, even when provided photos. I felt like he simply read a pre written document that summarized as we are great, its not our products that are bad it other companies issues. I mean of course Apple doesn't have technology equal to Kickass (insert eye roll)
I literally opened it and tried to get it to work for about an hour before concluding it was just a dud product. Drove to the store 45minutes away from work to return in person. Waited for approximately 45 minutes whilst they tested it on other phones, other speakers, other random USB C devices. Finally accepted that it did not work as advertised and said they would refund it. Refund arrived to account a week later.
Overall a terrible product, with extremely poor performance and shocking customer service. Australian owned and operated means nothing when it comes to not being a fair dinkum business. I would say the experience was about equal to a bad Facebook marketplace purchase. One star rating is generous
These guys are great and one of the best online and shop front businesses that I have used. They exceed customer support to ensure that the customer is always looked after. I have been using Kickass for the last 4 years and oven I've never been let down. They always give an opportunity to ensure that they have met your requirement to meet your… Read more
expectations. Hats off to kickass, and they're stores. Particularly a shout out to the Laverton North Store. Keep up the great work. Cheers Tony from Tassie
- +1
I’ve been running the 3000W inverter along with two 40A MPPT controllers in my van setup, and I’m really impressed with how well everything works together. I’ve got two 500W panels going into one MPPT and two 400W panels into the other, both linked via Cat5, charging a 600Ah battery system. The setup has been solid and performs exactly as I need… Read more
it to.
The inverter handles load without any issues, and the MPPTs have been consistent and reliable, even with varying solar input. It’s a flexible system and gives me confidence I’m getting the most out of my panels.
What really stands out though is the support. I’ve had to call a couple of times to better understand parts of the system, and every time the team has been patient, easy to talk to, and genuinely helpful. They never rush you and take the time to explain things clearly, which makes a big difference.
The whole 12V and solar space can get confusing quickly with all the different variables, so having a company you can call and actually speak to someone knowledgeable without long wait times is a huge plus.
Overall, great products backed by excellent service. Highly recommended.
They are selling 12V 1500A jump starter packs that you can’t use until you charge them according to the operators manual. But they don’t supply or stock the charger you need and tell me I need to buy my own somewhere else. I feel ripped off.
KICKASS FAST CHARGING 100W USB-C/A CAR CHARGER works fantastic bought 2 for my wife and myself a must for anybody who wants a great charger
I purchased the 3 in 1 sandwich maker. Extremely happy with my purchase and communication with the KickAss team. Thank you
Latest follow-ups
Great service, prompt replies for technical support, purchase process is streamlined and their products are fantastic. Highly recommend KickAss Australia.
Follow-up · Since the install of my set up I couldn't be happier. Set up was 230ah Ultra X slim battery. Large control hub with 40a dcdc charger and MPPT, Bluetooth battery sender, and all installed with heavy duty plug and play wiring kit. Also purchased Mycoolman 20l portable fridge in z store. System is going great, and the after sale support Always helps with questions on options. Well done Kickass.
Great company, great products, value for money and super fast postage. I have just purchased a gas hot water system and shower tent and can only say the exceeded my expectations. I have purchased various item over a period as in batteries, power boards etc and am totally satisfied.
Follow-up · I use Kickass products all through my canopy including 230 amp slimline lithium battery, power board, battery monitor and find it a excellent system, great quality and value for money. With the expansion of there foot print in Queensland they are showing that they believe in their product and are prepared to back it up. Well done to Kickass
Every product that I have purchased is more than capable of handling what I live with in my 12v lifestyle. I have lived this way for 15 years and I love the products that Kickass sell. New products are released regularly that are awesome. I have had… Read more
a run of bad luck recently, and the after sales service provided by Kickass far exceeds any company that I have ever dealt with.
Follow-up · Every thing ordered from Kickass is still going strong wish I could say the same thing for other so called camping/electrical stores.
Find out how KickAss Products compares to other Camping Shops
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Positive reviews
Kickass is quality. From its products and customer relations, its a proper business that flourishes due to excellent morals and ethics.. l know when l buy whatever, im guaranteed to be in great hands. Well done everyone. Richard Kesper Show details
Guys in the store were really helpful and knowledgeable. Store layout is good. A real highlight is the Kickass AI help on the website. It is stupidly good. Fast answers that are easy to understand. Sometimes forget that its AI. There is also a button prominently placed at the top of the page that gives you the option to chat with a human. Show details
Hey all, I operate an auto electrical business and started to use kickass product and to be honest the quality was so great I use recommend them to everyone when quoting
Negative reviews
Worst delivery system I’ve ever encountered. Just say they are coming in the next 24hrs, then come right on school pick up time every time, have no way to have it left without signature required. 3 times we have missed delivery despite staying home all day and only going to school pick up. Left a note to not come at 2:30-3:15 and of course they came between those times. Love there products but the delivery puts me off ordering again.
I ordered my stuff and 9 days later it had not left the depot (according to the companies website and the website of the courier) I could only communicate with offshore people who were little to no use as they could only see what I was seeing and… Read more
use [Content Removed]to placate me. I am terribly disappointed as I could have just purchased identical items locally but stayed with a company I had previously used.
Follow-up · I got some sort of reluctant apology and cancelled my order. I purchased the parts locally. A shame because my first order went well and the products I received were good.
Disappointing experience with KickAss Products. I purchased water pumps for a project, however due to delays in finalising the setup I wasn’t able to confirm suitability until recently. The pumps are completely unused, still boxed and in brand new condition. I contacted KickAss immediately once I realised they wouldn’t suit the application and… Read more
simply asked whether they would consider a return. They didn’t even offer a store credit or even a restocking fee arrangement like others in their industry would.
The response was a flat refusal because the purchase was outside their 30-day policy window, despite the products never being used.
I understand businesses need policies, but good customer service also requires a level of common sense and discretion, especially when the items are clearly resalable and the customer is acting reasonably.
Unfortunately this experience has left me in a position where I’m out of pocket and wouldn’t consider their products again.
Recent reviews
This review is based on my first-hand experience dealing with KickAss Products’ warranty process, and unfortunately, it has been extremely disappointing. To be fair, the product itself seemed good for the price. I will also acknowledge that there was a lapse on our end in not inspecting it immediately after purchase. However, what is far more… Read more
concerning is how KickAss handled our warranty claim once the defect was discovered.
My wife and I purchased a shower awning from their Eastern Creek store on Australia Day (Monday). Due to work commitments and an upcoming camping trip, I only had time to install it on Wednesday evening before we left for camping Thursday morning. When we finally used the awning, we immediately noticed several holes in the fabric. These were clearly defects, and my wife documented them with photos for warranty purposes. Since we were camping in a remote area without reception, we reported the issue as soon as we returned.
Their initial response was to immediately claim the holes were caused by wear and tear, despite the product being brand new and used for the first time. It felt like they were trying to dismiss the claim without properly considering the circumstances. After we explained our situation and provided evidence, they reluctantly agreed to proceed, but not before the staff member gave me a lengthy lecture about our “failure” to inspect the product immediately after purchase. While I acknowledged our oversight, the tone and approach were unnecessary and unprofessional, especially when dealing with a customer reporting a genuine defect.
What made the experience worse was the inconvenience they imposed. They initially required us to ship the awning back at our own effort (even if shipping was covered), instead of allowing a straightforward in-store inspection. We pushed back, and they eventually agreed for us to bring it to the Eastern Creek store.
We dropped it off on Saturday (Feb 14), and the staff member told us they needed one day to inspect it and would call us the next day. It has now been several days, and we have heard absolutely nothing. No update, no follow-up, nothing.
Trying to contact them has been equally frustrating. The Eastern Creek store does not have a direct phone number. All calls go through their Brisbane office, and they refuse to provide the store’s contact details. This makes it nearly impossible to follow up on a warranty claim for a product that is already in their possession.
The most disappointing part of this experience is not the defective product, but how poorly KickAss handles customer support and warranty claims. There seems to be little urgency, poor communication, and a lack of accountability once they have your money.
Based on this experience, I would strongly caution anyone considering buying from KickAss Products. The product may seem good value upfront, but if something goes wrong, be prepared for a frustrating and disappointing warranty process.
Great pre sales technical support in selecting the most appropriate induction cooktop for my needs. Tech Support covered inverter size, battery size and BMS minimum requirements.
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