Best Camping Shops

Over priced Chinese garbage stamped in Australia, better to shop anywhere else, worst after sales and support. They will take your money and nothing else, you've been warned.

Excellent products customer service price Loyal customer Kindest Regards Gregory McCann

A camping shop that can’t deliver a tent is a bit like a bakery that forgets the bread. That was my experience with Snowys. I paid extra for express… Read more

shipping, which clearly stated 2-day delivery. After two days, only the accessories arrived — the actual tent (the main thing I ordered) didn’t. I called them and was told “it was too big for the truck” and that it would arrive “tomorrow.”

Tomorrow came. No tent.

I called again. This time it was “the next day.”

Then Friday came, and suddenly the story changed to “it will arrive in 5 days.” At that point I asked if I could simply pick it up from the depo, since clearly shipping wasn’t happening. Their response? “Maybe, we’ll let you know.” They never did.

After all that, they offered a refund. Fine. But when I called the next day to check on it, they told me I would need to post the accessories back myself, wait for them to receive them, and only then would they process the refund.

So let’s recap the adventure: • Paid extra for express shipping • Didn’t receive the main item • Given different promises every day • No follow-up to help me • Then told I need to spend more time and effort returning items just to get a refund for their mistake

This was an incredibly frustrating experience. For a well-known Australian outdoor retailer, the logistics, communication, and customer service were shockingly poor.

Camping gear is supposed to help people get outdoors — not trap them in a customer service loop.

Very disappointing. Purchased a sleeping bag that did not meet the published standards. When I raised this with them I received a number of long emails trying to justify the poor performance and no support. Buyer beware. I won't be back

Guys in the store were really helpful and knowledgeable. Store layout is good. A real highlight is the Kickass AI help on the website. It is… Read more

stupidly good. Fast answers that are easy to understand. Sometimes forget that its AI. There is also a button prominently placed at the top of the page that gives you the option to chat with a human.

Got my MIRA safety CM-6M gas mask today its sweet as I'm totally satisfied thank you very much appreciated cheers

Dometic box awning was well priced and delivered quickly into SA (tracking number didn't work, but that was the shipping company). Would happily use them again.

installed them on a draw and One of my sliders was faulty so doesn’t slide properly

Great reseller to deal with. Helpful after sales and technical support. Always happy to price match. Can't go wrong with My Generator.

Dwayne was very helpful - great customer service - had a problem with an item and Dwayne fixed it to my satisfaction instantly. Thank you.

Worst customer service I've ever received from an Australian company,waited 2 months for a product that was supposed to ship in 7 days,received zero… Read more

communication from them ,sent multiple emails for again zero replies and waited a minimum of an hour for them to answer my calls. Steer clear.

Kulkyne Kampers great service and great products – Part of my order was unavailable and there was a small delay, Kulkyne’s communications were very professional that emailed and called me on my mobile… Read more

to let me know how long the delay was and to offer me the option of waiting for the items to come in and send everything in one package or receiving the items they had now and sending the outstanding items as soon as they came in. I took the second option with no extra costs for two deliveries. The first package came with good tracking and the correct items, Mandy called and emailed to let me know the second package was on it’s way ( in the time frame I was originally told) all items were as described and very well made and packaged. It has been a pleasure to do business with a company that provides a great level of service and goes the extra mile to do what they say they will do.

We wanted a better travel toilet solution; the traditional porta-potty chemical toilet was stinky and a pain to deal with for waste disposal. The old… Read more

unit often leaked, gross and disgusting.

The Joolca GottaGo toilet has been a major upgrade. First, it is incredibly well designed and built. Very solid in construction, fit and finish. Comfortable to sit on and the waste compartments well sealed. We chose the Eco option and are very happy. The separation of urine and solid waste is great which makes disposal and cleaning very simple. We have experienced no unpleasant odors with the GottaGo toilet.

Mounting the unit was a very easy operation following the DIY guidance on their website.

Where Joolca really shined was when I had a question on the mounting and details on their website. I reached out through chat, well after normal business hours, and they go back to me almost immediately! The tech was very knowledgeable and responsive and solved my questions quickly. They were friendly and provided me most excellent customer service. In fact the level and quality of their service and product is what prompted me to take the time to write this review.

I am a very pleased and satisfied customer and have no doubt I’ll look to Joolca if I have other needs for which they make products. Thanks Joolca!!

For the last 5 years I have been a loyal customer purchasing various items from the Fortitude Valley store in Brisbane. Today on August 11th, 2026 I… Read more

decided to do shopping and as I went into the store the person greeting me was totally rude and inconsiderate. When I started shopping I was followed around like I was a criminal and then they started saying nasty things behind my back. This is the last time I ever shop at "Paddy Palin" again and because there is another camping store on the same block virtually next door, I will instead shop with them instead.

Botanex are great to deal with. Amazing price for the product I purchased, helped by customer service to make sure I'd ordered the right product for… Read more

my needs. Delivered fast, then went above and beyond to resolve a problem created by the carrier damaging the goods in transit. Amazing service, don't hesitate.

Good website, fast service & freight & lots of great products, well packed & delivered.

Finally found a local Aussie shop that actually knows their gear! Cosy Camp has a cracking range of products that actually stand up to the conditions… Read more

out here. I had a few questions about my setup and the customer service was top-notch—friendly, helpful, and clearly experts. Great to be able to support a local business that supports the camping community. Highly recommend!

Very impressed. Products are well priced and fast efficient service. Everything arrived quickly, well packed and in perfect condition. Many thanks Mega boutique. I’ll be back again.

The products the send are good, however, if you have any issues with the products, good luck trying to get in touch with them! They don’t answer… Read more

their phone when you call them, they don’t respond to you via their text messaging service which is their recommended contact preference. Essentially this company ghosts you and you will never get a response! So if you buy something from them and you want to return it within the 30 days as per their policy, good luck because you’re now stuck with the item. When you buy stuff from this, use a pay service such as PayPal or something similar

Don't usually leave reviews but feel like I should. Have a few Hardkorr products, favourite being my Tri Colour Awning Kit, had it just over a year… Read more

and a one small section of x3 white diodes died in one strip, contacted Hardkorr and within the same day sent out a replacement strip even though it's just out of warranty by a couple months, definitely a lifetime customer!

Very bad experience. Lack of professionalism and helpful customer service. Never again.

Best value survival kits, with awesome service – I bought Bushman Tactical Survival Kit, it was and continues to be fantastic. Has everything I could want or need. Right down to the smallest… Read more

details. I particularly love the wax tinder ropes. They just make starting campfires and cooking so much easier out side as they don't blow out like a match.

Awesome service and grate products, I would happily recommend to others.

Returns policy is questionable. Wondering why we need to cover the cost of returning faulty items? Makes no sense. Sending back bulky items is not cheap!

Prompt and professional – Bought two osprey bags. Shipped the next day, delivered the day following. Bags as described and well packaged. 10/10 from me!

Products are good. Staff friendly. Return on new item refused because there wasn’t a box which had been left at the store when purchased. … Read more

Customers service rapidly turned when Manager arrived and the reason for denying an exchange for a larger size changed to ba about having been worn for ten minutes. Whilst young staff and central customer service were helpful the store manager went out of his way to be unhelpful and unreasonable. A lifelong customer lost

Curtis was so helpful and went out of his way to make the delivery straight forward and on time. I secured the My Coolman aircon at the very best price, so I'm a happy camper.

Ordered product 2 weeks ago tried all day to find out what is happening with product the receptionist was very helpful and kept trying to get them to… Read more

contact me also sent numerous texts still no reply tracking says it has not been sent this is the worst customer service I have ever had I will never do business with them again I just want a refund

I have bought a fair number of Olight products and accumulated loyalty points. Unfortunately these points have become almost useless as Olight… Read more

withdraws items worth aiming to get for my rewards points and instead only offers items that are not even torches. Also the spin the wheel for a prize is so fixed with the outcome of the spin invariably set at 50 coins. No ethics in thei company and there are definately torches by other companies that outperform and cost less than Olight products

Missing items from order. Rang several times, emailed several times. No response. Part of the order was delivered quickly although I did pay the extra postage cost for express delivery. Really bad customer service.

Brilliant customer service! – I ordered a scope but they didn't have it in stock. They called me the same day I ordered it to apologies and said it would be a couple of weeks to… Read more

get in or they could refund me - I chose the refund. They refunded me there and then over the phone and I had my money back the next day. I will shop there again!