Tentworld

Tentworld

 Verifiedtentworld.com.au
Tentworld
4.4

904 reviews

PositivevsNegative
87% · 784101 · 11%
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Return Claim MadeYes · No
Product Quality
3.0
Shipping
2.8
Customer Service
2.4

Reviews

904 reviews
Belinda F
Belinda FSouth-Eastern Region, NSW3 posts
  Online store

Speedy Gonzales Does It Again

Day 1 Ordered! Confirmed and Paid!
Day 2 Dispatch Notice arrived via email
Day 3 Update via Tracking Number
Day 4 Onboard for delivery to the door and delivered!
Online experience with TentWorld always a joy! Thank you! Show details
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Leona Gordon
Leona GordonRichmond-Tweed, NSW
  Physical store
Product Quality
Customer Service
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oz_consumer
oz_consumer130 posts
  Tentworld
toyface78
toyface78
  Physical store

Store Itself

Ive visited it twice now .. in the last two years.
Both times cant even get a store person to help me.
Last year I walked around the store for 30 minutes without anyone coming up to me.
(was dressed in tracksuit and had $3K to spend)

This year .. same .. black Friday .. no staff wanted to come help me. Had to go to the service desk and ask for help ....won't be returning. Nasty customer service. Show details

Product Quality
Customer Service
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Julie T
Julie TGreater Melbourne (Outer), VIC14 posts
  Verified Online store
Product Quality
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Tentworld
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Sudarshan K.
Sudarshan K.Central Queensland, QLD3 posts
  Verified Online store
Tentworld
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Kim C.
Kim C.4 posts
  Verified Physical store
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dusty d.
dusty d.Perth, WA3 posts
  Physical store

Excellent service they stand by their products

I had a quality issue with an Australian manufactured product which I bought from Tentword Midland WA.
When the manufacturer couldnt remedy, Tentworld refunded me. I have complete confidence in Tentworld and will continue to use them as they have the best range on the floor and always an assistant to help. Show details ·  1
Disheartened
DisheartenedGreater Melbourne (Outer), VIC
  Physical store
Product Quality
Customer Service
Tentworld
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HenryM
HenryMGreater Melbourne (Metropolitan), VIC2 posts
  Physical store

Rejected warranty claim even though warranty period passed by just three weeks

I will purchased a Colemans Queen Double high air mattress and it started having an air leak just after two trips. Called Ferntreegully store and said can’t do anything about it as it is passed the warranty period although by only three weeks. Show details
Product Quality
Customer Service
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Michael Walker
Michael Walker3 posts
  Verified Physical store

Poor organisation

I bought an RX-5 tent. The floor seam pulled away when setting up. Took the whole thing back to them and asked for a warranty replacement. They informed me when the replacement was in and I went in and picked up the kit I left with them.

Went away the next weekend, there were no guy ropes or pegs. Couldn't use the tent in the windy conditions. In the process of getting the warranty replacement they had lost the pegs/ropes.

Went back to store they said I could buy more ropes as they 'didn't cost too much'. They ended up agreeing to get replacement pegs and guy ropes at no cost. I ended up going direct through Oztent as they were much more helpful and prompt. Show details

Product Quality
Customer Service
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Juzzy
JuzzyWide Bay-Burnett, QLD4 posts
  Online store

Fast delivery

I ordered during the Christmas new year period when all the public holidays were expecting that I would receive my item in a week or two but it was there in like 2 business days. Their customer service is outstanding I posted a query on their website and I no sooner hit submit and got a call back from them to assist me. They are always very prompt and have great advice for an item to suite my needs. Show details ·  1
trevor
trevor
  Physical store

Faulty product

Spent $250 on a knife and found that when it is put in and out of its sheath, it scratched and sliced the leather due to a sharp corner on its handle. Tolk it back and asked for a replacement or refund and was given a sarcastic response and told tough luck. Show details
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Olly
OllyGippsland, VIC
  Online store

Excellent

Great price and range, responsiveness to queries and fast service and delivery Show details ·  1
Username
UsernameRichmond-Tweed, NSW3 posts
  Physical store
Product Quality
Customer Service
Tentworld
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Questions & Answers

Jo Fenner
Jo Fenner · Tentworld

Can you tell me ! Does tent world have a member Card
That you scan with your purchase !
( receive points / discounts ???

Tentworld
Tentworld   DM   

Hi Jo, sorry at this time we do not currently run a membership rewards program. Kind Regards, Tentworld team.

TC123
TC123 · Online store

Hey Tentworld can you explain to me why you think it’s ok to ask a customer who received a damaged product from your warehouse to destroy the damaged product and sent photographic evidence that it has been destroyed to the point it is no longer able to be used before you send a replacement? Not very ethical if you ask me!

Tentworld
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TC123
TC123  
TC123
TC123  

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