Cheating, disgusting and unfriendly customer service
I went to your Coopers Plains store to ask for price matching on supa-peg 225mm tent peg.
1. The manager is refused as "there is not worth for them to match .29 cent cheaper at Snowy Store in Brendal". This is disgusting. Yes, as a customer, it is worth every single cents for me.
2. I contact the head office ask about their price match policy. The guy named Jarrod is very friendly and try to sort out the price match. They are happy to do it and ask me how many do I need and which store I will come to pay and collect it. I gave your Cooper Plains store second chance.
3. I came back to your Cooper Plains store, it looks like it has not been arranged as promised from the head office. No ones in this stores know about this. I show them the conversation between me and the head office. One staff said "the head office should not involve or interfere about this price match, let me talk to the manager". The staff went to Snowy website to check the price again and happy to do price matching at this time, $1.00 for each. He asked me how many do I need. I said I need 15 of them.
4. He come to collect and come back to the counter. The total is $15.00 for 15 of supa-peg 225mm tent peg.
5. I gave him the TW voucher $15.00, he is not happy at all and ask the manager about the acceptance. The manager said "just do it so he will not come back". This is disgusting again.
6. I paid and wrap all peg on the counter to work out the store as well as counting. This is my mistake. I pass the door I found there are only 13 of them. I came back straight away to confront him.
7. He said "there are 15 of them, he counted twice when he got them from shelf. You are welcome to snowy to buy other 2" and walk away. This is disgusting and cheating.
YES TentWorld, I will not come back to this store again.
disgusting & underhanded customer service
I called your Coopers Plains store to ask for your best price on a Joolca hot water system. The guys reply was to come to the store if serious to discuss hes best price. We drove 45 mins to the store to be told they don't do any discount pricing on Joolca. The attitude was very snide & condescending when we explained what we had been told over the phone. We have used Tentworld a lot over the years but wont be going back any time soon. As fortune would have it Joocla was doing a 10% off on e-bay so we took up this offer. Karma perhaps? If any one is chasing Joolca check e-bay first.
These guys go way beyond the ordinary!
In our 60's, I have been able to talk my husband into going camping again! The guys at Tent World were really helpful and understanding of our need for the odd bit of comfort. They went beyond what you would expect from great sales staff in helping us put together what we needed.
purchase oztrail fast frame dusk tent and coleman all terrain queen inflatable matress.
great staff at Townsville. helen was very helpful with info about tent and mattress. will be back again to check out other gear. store set out is great with plenty of room to move.
Bad customer service!!!
Bad customer service, spent nearly 2 K from store when wanted to return some band new product as it was faulty they didnt swap it for me. I would give them zero if I could.
Great store and helpful staff
The staff are so helpful. I had a lady,Kat(?sp?) and she knew exactly her stuff!!! The store is laid out in a logical manner and not all squeezed into a small space
Beware Beware Beware Online Store
I purchased an inflatable Thermarest Mondo King XXL mattress from Tentworld only to have the wrong item sent. I ordered an XXL but a L was delivered. When I contacted staff to question transaction I was told because it was a special order there was no refund or exchange policy. The XXL was on the same price as the Large for $399, so my question to them, "Why would I order the L when the XXL was exactly the same price." I feel somewhere between me ordering the item online and their processes an incorrect item code has been placed. Good luck getting any satisfaction. Now I am left with an expensive incorrect sized item just before Easter Camping. Not happy jan. NB: It appears that I am not the only person to have similar issues according to previous reviews.
"I purchased an inflatable bed from Tentworld only to have the wrong item sent."
Ordinary response to a warranty request.
Purchased 2 OUTDOOR Companion Rhino Lounge chairs in December 2018 @139.00 each, went to use them again last Wednesday 10/4/19 and found one had rusted on letting Tentworld know and sending them photos on my return ( i did not take the chair as rusty water was pouring out) . I did leave the chair outside for about 2 days but in saying this they are OUTDOOR chairs for gods sake and they shouldn`t have rusted in that amount of time. Tentworld and Companion will not cover any warranty.
Not really happy with any of there responses.
I ordered a tent online from Tent World and was very surprised how quick it was delivered. Only 3 business days. It was missing tent poles for the awnings however when I contacted them they had arranged a replacement pole set within 10 mins of me contacting them. I would highly recommend tent world as the service is great and nothing is a problem.
Roman Rapid X Quick Up 420 Instant Tent
Purchased tent 'Roman Rapid X Quick Up 420 Instant Tent'. First outing weather was windy and major centre support poles snapped. Tentworld would not refund. Wouldn't recommend tent or company.
Great customer service
Recently ordered Blackwolf Turbo 450 Cabin. It arrived with a small whole in the fly. I emailed a photo and after two days the team let me know that they had worked with Blackwolf to organise a replacement fly to be couriered straight to our house.
On one hand you might read this and say well that's exactly what we would expect as a consumer. Though so many times at other online stores i have been disappointed and ended up arguing the toss about how the damage occurred, can i send back the original item first, who pays for shipping etc...... I was pleasantly surprised!
Thankyou Tentworld, you have a loyal customer
Great product, excellent service
Ordered a Coleman Queen Size Double High with built in pump on 13.03.19, great product, inflated easily, comfortable and stays up with the odd top up required every couple of days which the manufactured states. Fantastic customer service and in particular a big shout out to Helen in Townsville who managed to sort out my purchase over the phone and went out of her way to get it delivered on time so I didn't have to sleep on the floor. I cant speak highly enough about Team Townsville ;-)
Issues with suppliers but Tentworld go the extra mile to resolve
Ordered a Roman instant up tent which arrived damaged, so tent world organised courier to collect & send replacement. 2nd tent arrived damaged in same place. Note do not buy Roman instant up tents the floor may as well be paper. Tent world removed it for sale from their website. Advised I’d pay extra for Coleman & they sent out new tent & arranged collection of the Roman Rubbish.
Coleman tent arrived but issue with misaligned pole, managed to bodge a temporary fix for camp trip whilst tentworld sent replacement pole. Pole arrived & fitted so happy at last.
Yes, My buying experience had issues but all were supplier issues not tent world. Check your purchases & try tents etc before using. Tent world did everything they could to rectify. That’s what you want from a retailer.
Tentworld Online Courier Service Is a Let Down
We visited a Tentworld store for a particular tent with excellent reviews online but they had none in stock. Made a few phone calls to other stores but they also had none in stock.
We decided to purchase online following the excellent reviews and fast delivery service.
I was really happy with the service online and everything was going smoothly including being able to track my order via their third party courier service.
As my order was extremely urgent, I was tracking it every day and then by the third day I called the courier service company around 2pm only to be advised that it must be on its way and the delivery is still within the ETA but if it's not delivered to call them after close of business.
I called them after close of business and the answering machine said they are now closed and to call back between the hours of 8.30am to 5pm. I submitted another enquiry online and I received an email stating that my order will now be investigated.
My family left to go on our camping trip and I am left behind to wait for our tent to be delivered with no guarantee of receiving my order.
Tentworld Online, your Courier service provider is letting you down!
My family and I returned from our camping trip yesterday (29 Jan) and I am now providing another update. I placed my order on the 19 Jan. According to Tentworld Online Customer Rep, my order was to be picked up from Tentworld Toowoomba by the courier company, 'Couriers Please' and delivered to my address (147km away). I didn't receive my order until the 24 Jan. Asked why a 2-hour delivery would take days, Tentworld Online replied with, "I don't know but I'll try and call them". Well, I tried to cancel my order but was advised that if I wanted to cancel, I would have to pay the delivery fee of $89. I tried to dispute the charge but was advised that courier companies are not liable for any loss or damage of goods and that a customer should obtain insurance. Well no, the online retailer is responsible for the parcel until it is delivered, instead of the Courier company; and insurance is not offered as an option when purchasing goods from your online store. Asked how can I be charged for the delivery fee if I haven't received the delivery? I was advised that I hadn't allowed a "reasonable amount of time". Asked what is considered a reasonable amount of time, and the reply was, "I don't know, about 10 days". In addition, if the order doesn't show up in 14 days, the Courier company will lodge a lost parcel in transit and only then can Tentworld Online refund my money.
I received a call two hours later from the same Tentworld Customer Rep advising that their manager had granted approval to waive the delivery service fee and instructed that I go to my local store and buy one (which means that I would be out of pocket by two x $600 tents), and when my original order arrives that I am not to open it but to return it to my local store.
I am disappointed, to say the least that this is Tentworld Online's best solution. I am very grateful that my original order did arrive and that I didn't have to gone down this path nor would I ever purchase from your online store again.
Today 2/01/2019 I bought a Yamaha Generator and I found the staff at Tent world Townsville very helpfull and were reasonably priced
I tried to buy almost $200 worth of camping gear , and on the website it says anything over $89 free shipment. Because i stay in WA , i can not get the free shipment , even though they have a shop in Midland. I would rather support another camping store. Good buy Tent world!!!!
Best shopping experience I’ve had in a LONG time.
We recently bought an old poptop camper and so are currently decking with everything needed for extended stays away from the rat race. We have visited most camping related stores throughout Townsville, pricing out our requirements. Until we walked into the new Tentworld Townsville store, we had come to conclusion that good old fashioned service was simply a thing of the past and that we should simply research the stuff we needed and then buy from the cheapest store (or online).
From the moment I walked into Tentworld I was VERY impressed by their beautifully decorated and laid out premises and how well stocked it was. Better still is that most things are actually set up or on display so you can look, touch and try things before laying out your hard earned money. This alone was impressive but then I met the staff. Everyone I have spoken to there has been extremely friendly, helpful. Each have gone above and beyond in making sure I had all the information I wanted or needed with never a hint of impatience (like a lot of other stores). These reasons alone had me sold on purchasing m gear here but then I checked the prices. In most cases, there prices where equal to if not better then the other stores!
All I can say is, go in and see for yourself if what I say is true. In the last two weeks I have purchased a fridge/freezer, three camp chairs, a kettle and some miscellaneous items totaling over $1300 and will be shopping there again very soon.
SO BEWARE. BEWARE BEWARE
I bought a shade, they had no display of so my only option was to open it and see what it was like. Absolutely "not" what i wanted so when I went to return it, in new condition in its packing a couple of days later,they wouldn't refund my money, this is there policy because it was opened
SO BEWARE. FIND SOMEWHERE ELSE TO SHOP THAT HAS A BETTER RETURN POLICY. I don't think I would shop there again!!!!!
Worst customer service!
If I could rate a negative star review I would. I went to the Tweed Heads store to look at a product I saw online, to see if it suited my needs. They didn't have it in stock but I was advised that it was in their warehouse. I ordered the product and paid, as instructed, by the sales person. When it arrived I collected the same and found it wasn't suitable. I returned to the store to find something better suited. A young fella helped me to find the right product but when it came to exchanging the products I was told I couldn't return my first order as it was a SPECIAL order. I'm a pensioner and I really couldn't afford both products but they wouldn't budge! They even sell Darche products in-store, so the return wouldn't have been out of place. Terrible company and shocking service. Unbelievably disappointed!
Great Customer Service - Black Wolf tent
I bought a Black Wolf tent through Tentworld - it was delivered very promptly. The first time I took it camping one of the fibreglass poles broke and I found a manufacturing defect in the floor of the tent that had left one of the seams with a hole in it.
On return I provided photos to Tentworld and explained the issues with the new product.
They immediately told me to return the damaged poles and tent inner and replaced them with brand new ones. They paid for the return shipping and sent the replacements within a couple of days.
Excellent customer service and great product support - thank you Tentworld for great work
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