Low $58 Annual Fee
Low 12.99% p.a. Interest Rate on purchases
0% p.a. on Balance Transfers for 15 months
flybuy Points can only be earned at Coles Supermarkets at a rate of 0.5 flybuy points per $1
2.5% International Transaction Fee
With a low annual fee of $58 and an interest rate of only 12.99%, this Coles credit card is a popular everyday card for people looking to earn flybuys points on a Coles shop, which can also be transferred to Velocity Frequent Flyer points.
What makes this a rewards card?
- If you're a member of the Coles flybuys loyalty program, you will earn 1 point for every $2 you spend at Coles Supermarkets (make sure your Coles Mastercard is linked to your flybuys membership).
- Have a Velocity Frequent Flyer account? Transfer flybuys points in multiples of 1,000 flybuys points for 500 Velocity points.
Any current offers or perks?
- Enjoy 0% p.a. on balance transfers for 6 months (reverts to cash advance rate) plus no balance transfer fee when you apply for a Coles Low Rate Mastercard by 30 June 2021.
- Collect flybuys points when doing your everyday grocery run and get $10 off your Coles supermarket shop instantly at the checkout when you redeem 2,000 flybuys points.
What to watch out for?
- If you frequently buy online from overseas retailers or are looking to go travelling, be wary of the 2.5% international transaction fee.
- Each time you make a payment to your account at Australia Post outlets by cash, cheque or EFTPOS, you'll have to pay a $2.25 over-the-counter transaction fee.
- Earning points for your flybuys account is only possible when you shop at Coles supermarkets
What are my other options if I want a Coles Mastercard, but this one isn't for me?
|Category||Low Rate Credit Cards, Balance Transfer Credit Cards and Rewards Credit Cards|
|Minimum Credit Limit||$2,000|
|Maximum Credit Limit||$60,000|
|Additional Cardholder Fee||$10 p.a.|
|Points Earn Rate||0.5 points per $1|
|Contactless Payments||Apple Pay and Samsung Pay|
|Rates & Fees|
|Purchase Rate||12.99% p.a.|
|Cash Advance Fee||3%|
|Late Payment Fee||$30|
|Annual Fee||$58 p.a.|
|Foreign Transaction Fee||2.5%|
|Overseas ATM Withdrawal Fee||$5|
|Interest Free Period||55 days|
|Cash Advance Rate||19.99% p.a.|
|Balance Transfer Rates|
|Balance Transfer Period||15 months|
|Balance Transfer Rate||0% p.a.|
|Balance Transfer Fee||0%|
|Release date||Feb 2012|
Worse call centre ever
Their call centre is off shore so their accent is sometimes hard to hear. I got hung up twice by the same guy. You also have to do the runaround just to get onto an operator. Now thanks to them, I will have to go to the bank and transfer money from my credit card back onto my savings account. Naturally there is a fee involved. Worse call centre I have ever come across. These people obviously get paid peanuts so they provide a peanut service. 3 times this guy has hung up on me!
I noticed that I always pay extra. Just paid a due amount in full and the very next day I noticed my balance is negative $200 and I couldn't figure out where it is coming from.
From that point I have recorded my transactions and again with the new payment I am 137 dollars short that I don't know where it is coming from .
I suspect that there is fraudulent transactions going on here .
No transparency in transactions and information whatsoever.
Avoid at all costs !
Overdrew bank accounts with extra payments not made
Worst customer service. Often overdraw my bank account by taking multiple payments after cancelling scheduled ones & being told by the customer service it won’t happen. When I cancelled my credit card they took another $3000 payment “by accident” & told me it would take over 10 days to fix & tried to sell me another credit card to fix the issue sooner. Never again!
Do not bother. Worst customer service ever.
My account is locked and it is impossible to get through to a real person to have it unlocked. I got pushed around on the phone by a robotic female voice for 20minutes. MAKE THIS EASIER. It is absolutely frustrating!
Applied during $100 off shop promotion. Met all criteria. No $100. Spent ages calling and chasing up, never called back like they said they would, have been chasing and chasing still no answers and no $100. Deceptive and misleading business practices, no service whatsoever through Citibank. Havw to pretend to be new customer just to speak to someone. Coles card app is always displaying inaccurate owing balance. Not worth the few extra flybuys points, go get a quality card from a reliable bank.
Can't setup direct debit to automatically pay card off.
This has been an issue for months now. This is a simple feature that people depend on to automatically pay off their account and keep their accounts in good standing.
Damaging your credit rating by Submitting Incomplete Card Application!
To ALL of you Out the with Complaints about Coles Mastercard...This is franchised by Coles and they have Nothing to do with its Issuance and Administration! The People you need to go to town on is Citi Group!. Trying to contact them is useless, the use an overseas call center. They reduced my credit rating after declining a card application which I abandoned in January, and then told me I had to sort it out with Eqifax to sort out my credit score. Here a sure fire was to gets results.
1. Contact Cole Customer Care, lodge a complaint about Citi ...
Account gets locked out for no reason and the card itself will be rejected for absolutely no reason, which is inconvenient when you're paying for dinner or standing at the counter trying to pay for your shopping, and you have to start fiddling around for another card to pay with. When I called Coles, they couldn't explain why the card was rejected, so I'll just wait for it to happen again and again. If you can't rely on it and have to carry a second card anyway, whats the point having this one?!
What happened to customer service?
Application process was easy enough. Received 2 emails, one stating my application was incomplete then one 2 hours later stating it was not approved. Tried to call but it's impossible to talk to an actual person and the online chat function is useless. Also tried to send 2 email inquiries through their online portal but said experiencing delays. Completely useless customer and after sales service, nothing like the Coles store I go to.
Get rid of this card if you have one
My pensioner father had a Coles Mastercard until his death in May last. He used to pay the full amount due at the end of every month. The estate received an overdue notice for $30 in July. As executor I offered to pay it out of my own funds but was just asked for a death certificate. Next thing my mother (also a pensioner) gets a demand from a debt collecting agency (Phillips and Cohen) for $2617, with no explanation of how they arrived at that figure. Even if the earlier demand was just for interest, at 20% interest that's a debt of of $150, n...ot over $2000. I've explained to them that my father's small estate was swallowed up by funeral expenses but they are still hounding my mother. I also asked Coles Mastercard to explain and got no reply. A very distressing situation for a bereaved family.
practically can not be contacted unless an emergency
The company closed most contact services currently. The phone system hangs up if not deemed emergency and the email system says try later mostly. I realise services may limited but you can’t ignore your customers for weeks. I have wasted too much time trying to resolve an issue.
Loved this card until...
I have had a Coles Mastercard for many years however since it has been taken over by Citibank I have been far from happy.
In fact I had been avoiding Citibank due to poor experiences previously.
Their website is horrible, their service is horrible.
As I write this I am about to close my account with them. There are no advantages having a Coles Mastercard just grief.
The worst! If you want a company who cancels your card for no reason leaving you with no credit card for 2 weeks.....
They cancel your card for no reason leaving you without a credit card. Have to setup all direct debits again. Terrible support, they cant understand you and have really poor telephone line
The best part is saying goodbye
The website is an absolute disgrace and I would think deliberately designed so that you cant keep track of what you owe. I dont understand why it is so hard for them to have an account statement that just says what the balance owing is, but of course if we knew that we would be less likely to use the card, wouldnt we?
After enduring this card for 3 years we managed to cancel it. Even that is hard because they tell you to call but there is no option for cancelling cards. So you have to pretend that you have lost it to get on to a human to ca...ncel it. More filthy tactics from the provider? But I would have to say that the feeling of elation cancelling the card is almost worth the misery of having it. I actually feel as though I have achieved something escaping from its clutches. So the best part of having the card is not having it any more.
I have been using coles credit cars for years now. perfect for our family, I have chosen the no annual fee card with paying the full amount owing every month. also, get a reward point for using the card, every dollar spent you got 0.5 points. meaning monthly you spent 3000 dollars, you will get 1500 points, over a year you got more than 100 dollars for just using the card. love this card. recommend to everyone
Questions & Answers
Trying to use my coles master card but system error 05 keeps coming up
Is this better than the AusPost mastercard?
How do I make payments on my card balance without setting up a direct debit for the due date?
Get an answer from our members and Coles representatives
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