??!
1 photo
Coles Low Rate MasterCard

Coles Low Rate MasterCard Questions & Answers

1.6 from 532 reviews

45 questions from our users

ebonnieforster

ebonnieforsterasked

How do I make payments on my card balance without setting up a direct debit for the due date?

No answers

June S.

June S.asked

How to cancel this card please

No answers

ian t.

ian t.asked

how do i cancel my direct debit authorities

No answers

June S

June Sasked

How do I cancel my card please

No answers

Vicki C.

Vicki C.asked

Been on the phone for over 70 minutes waiting for customer service to answer

2 answers
John C.
John C.

I was accepted for the wrong card. They offered to downgrade the card but couldn’t promise that we’d get the free $100 shop. It was a waste of time and we felt that it was false advertising. We opted out.

John C.
John C.

I was accepted for the wrong card. They offered to downgrade the card but couldn’t promise that we’d get the free $100 shop. It was a waste of time and we felt that it was false advertising. We opted out. Even this site is questionable. I get “unexpected error, try again later”


Gillian Luchich

Gillian Luchichasked

Can you use your Coles/Myer/MasterCard anywhere?

No answers

Arra J

Arra Jasked

Can I use my Coles MasterCard anywhere?

1 answer
Mellie
Mellie

You can use your Coles Mastercard at anyplace that accepts Mastercard. It doesnt have to specifically say "Coles Mastercard" and you can use it overseas as well, not just in Australia


Yvonne N

Yvonne Nasked

Can I pay cash off my Coles card? Coles won't take it so where do I go?

1 answer
Steve P
Steve P

I can answer this question. I have paid mine with cash at Australia Post before.


Al M

Al Masked

Where can I make payments in Brisbane ??

1 answer
Kac
Kac

No idea!
That’s the problem I can’t physically speak or find anyone to answer questions. The automatic answering machine sent me ‘round the twist’ to be honest.


Penelope Hunter

Penelope Hunterasked

Hello
What stores apart from Coles
Accepts Coles Mastercards ?

2 answers
davil
davil

All stores, Coles credit card is like any other credit card. The difference is when you pay with that cc at a Coles shop you earn more Fly Buys point.

S Naq
S Naq

Accepted everwhere a credit card is accepted


Cmr

Cmrasked

How do you cancel a card. After speaking to 3 x people. Nothing has happened and I received yet another new card in the mail and a new flybuys card. Help.

4 answers
Jen
Jen

So far I have paid off everything I know I've spent. I'm waiting for my next statement to see if I've been charged interest of my purchases again. I will do what you did. I've never had to cancel a card before. You've helped me more than me helping you!

Mortified
Mortified

Utilising the message link in your online account gives you written proof of your request then you can follow up by telephone to confirm the cancellation. You would need to owe nothing and have nothing pending or otherwise transfer your balance to another credit card which would give you a little more time interest free. Direct debits need extra attention and this is why it's such a pain to change cards.I love my Flybuys and that's why I put up with the Citi nonsense even though I'd had bad experiences with them in my business Life. Good Luck

Mag
Mag

My card was maxed but was paying. I wanted out after lots probs. Was given fees but argued for months. Eventually about 90%were paid back. Every time wrote date, name of person and time and relayed to talker


Lisa R

Lisa Rasked

Where can you use your card to get a cab advance?

1 answer
Lisa
Lisa

Sorry no clue there...


Sharna

Sharnaasked

Does this card work anywhere?

1 answer
Mrbusman
Mrbusman

Yes Sharna ,no problem there,widely accepted as it is a mastercard . It is the support centre is the trouble and accessing your account is where the trouble begins.the paytag was my favorite method of payment it was glued to my mobil phone.


Bertie and Annie

Bertie and Annieasked

How can I receive an SMS with my one time pin when you don't even have my mobile no?!?!?!?
And there is nowhere on the website that allows me to give it to you. The site needs overhauling.
Do you want customers or not? I hesitate to phone that number because last week we had to phone it when we received a wrong (secondary) card. We were on the phone for so long trying to get some sense into the women at the other end. Had great difficulty understanding them and they don't answer the questions we ask.
Do something!!

1 answer
AlSm
AlSm

To add mobile number:
1. Log in online.
2. Click 'My Profile'.
3. Click 'My Account Settings'.
4. Scroll down to 'Contact Information'.
5. Click 'Edit'.
6. Add mobile number.
7. Click 'Save.'


Sandra

Sandraasked

Have been unable to get a list of recent transactions on my Coles No Annual Fee MasterCard. Any suggestions?

No answers

Kell

Kellasked

I've misplaced my card I know its somewhere around the house can I access cardless cash?

1 answer
Liz
Liz

i need a cash advanve


Mali

Maliasked

I've made a payment to the Coles mcard via BPay using the biller code and reference number on my feb statement and apparently since the migration my payments have not gone to my account. Calling the call centre is ridiculous, no idea. Have emailed and written to their complaints area to get an outcome. Has anyone else had a payment not appear since the new login has taken affect?

4 answers
Consumer
Consumer

Yes and then the multiple late fees and excessive interest appear. Was told it is a common problem and will be resolved within 48 hours. I am still waiting after a week.

Linny
Linny

Yes I have had the same problem my money was paid by bepay but $300 has just disappeared. So amgry

Grae M
Grae M

I have also had the same problem. Numerous BPAY payments have not been applied to my card. I got an answer to a complaint last week saying it would be rectified, but still nothing. This is not satisfactory


Dave244

Dave244asked

Is anyone having trouble using there coles mastercard for a purchase even though its active and has an available balance? I can only put it down to my ccv not working my cards active yet its declining purchases any info would be great. Only happened since the new changeover to citi

1 answer
Lauren R
Lauren R

Same thing happened to me today. Tried to book accomodation for a holiday and the payment wouldn’t go through even though there is ample credit..I did use it 2 weeks ago no problem


inez

inezasked

What do you think about the request to record your voice to use for security needs?

1 answer
Sunny
Sunny

No way Not for me! The voice recognition is answering YES... I get a phone call a week with some scammer trying to get me to say yes.


Confused

Confusedasked

Why do I have to provide my ATM pin, my credit card and cvv no. just to register online? I need to access my monthly credit card statement to enable me to pay. I have been trying to contact these nos. 1300552710 & 1300306397 but unsuccessful. Any suggestion how I can contact coles master card management?

2 answers
mac
mac

Got through to 1300 306 397 ok this morning (11 april) but no way I could understand the american accent. Asked her to speak slowly and clearly but that lasted for 1 sentence. Cannot access my card online any more.

Mellie
Mellie

Coles Mastercard sends me a monthly statement and minimum payment required via email. I never have to go onto their site to download it, so i dont understand why you have to do this.


Page 1 of 3

Get an answer from our members and Coles representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.