Coles No Annual Fee MasterCard

Coles No Annual Fee MasterCard

 Verified
Coles No Annual Fee MasterCard
3.1

181 reviews

PositivevsNegative
50%12%39%

Transparency
3.6
Customer Service
3.4
Rates and Fees
4.1
Rewards
3.8
Online Experience
3.5
Application Process
4.1
No annual fee
$10 off Coles supermarket shop at the checkout each time you redeem 2,000 flybuys points
Low flybuys points earn rate of 1 Flybuy Point per $2
Relatively high 19.99% interest rate
Reviewers mention poor customer service should an issue arise

Details

With no annual fee ever, up to 55 days interest free on purchases, and the ability to earn Flybuys points on eligible spends, this Coles Mastercard offers a few perks that you don't have to pay for at all.

How do I earn points?

  • Flybuys Points Earn Rate: If have a membership with Coles' rewards program, Flybuys, you will earn 1 point for every $2 on eligible transactions to your linked Flybuys account.
  • Velocity Frequent Flyer Points: Transfer Flybuys points to your Velocity account in multiples of 1,000 flybuys points for 500 Velocity points.

Are there any potential card charges that I should watch out for?

  • If you buy from overseas merchants or travel often, you'll have to pay a 2.5% international transaction fee.
  • Each time you make a payment to your account at Australia Post outlets by cash, cheque or EFTPOS, you'll have to pay a $2.25 over-the-counter transaction fee.

Other features

  • 0% p.a. on balance transfers for 12 months.
  • $10 off your Coles Supermarket shop each time you redeem 2000 Flybuys points.
  • Complimentary insurance on items you purchase with your card.
CategoryNo Annual Fee Credit Cards, Balance Transfer Credit Cards and Rewards Credit Cards
Card TypeMastercard
Minimum Credit Limit $2,000
Maximum Credit Limit $60,000
Minimum Income $25,000
Additional Cardholders 4
Additional Cardholder Fee $0 p.a.
Minimum Repayments2%
Rewards Programflybuys
Points Earn Rate 0.5 points per $1
Points Conditions
  • Earn 1 point per $2 on eligible spend
Contactless PaymentsApple Pay and Samsung Pay
Rates & Fees
Purchase Rate19.99% p.a.
Cash Advance Fee3%
Late Payment Fee$30
Annual Fee$0 p.a.
Foreign Transaction Fee 2.5%
Overseas ATM Withdrawal Fee$5
Interest Free Period 55 days
Cash Advance Rate19.99% p.a.
Balance Transfer Rates
Balance Transfer Period 18 months
Balance Transfer Rate 0% p.a.
Balance Transfer Fee 1.5%
Visit official website

Contact info for Coles No Annual Fee MasterCard

Reviews

181 reviews
N G.
N G.Sydney, NSW2 posts
 

What a mistake this was signing up to a coles Mastercard

Do not get this product. How hard can it be to close and pay an account? Thrash app, thrash customer service. All round just terrible Show details
Transparency
Customer Service
Application Process
lakemac
lakemacHunter Region, NSW4 posts
 

Terrible app, customer service and card. Less than 1 star

Terrible card. App logs you out and if you can manage to log back in tells you nothing. My account was mysteriously deleted without notice and I had to jump through 2 hours of hoops to a call centre to reactive, only for it to vanish again. I have been through this multiple times, if I did not get the free fly buys for it, I would ditch it straight away. Show details
Rates and Fees
Rewards
Application Process
Karen
KarenSouth East Queensland, QLD4 posts
 

Worst card ever

Can’t contact them ,can’t access statements ,can’t log in ,can’t ring them ,can’t continue with this crap! Show details
Application Process
rumj
rumjSydney, NSW49 posts
  Verified
Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
rumj
rumj  
More
Glen M
Glen MSydney, NSW13 posts
 

Debiting transactions twice should be illegal

Coles Mastercard are not able to account for Pay pal transactions properly. When an authorisation is processed via Pay pal the amount is debited and is marked as pending. When the actual charge goes through a few days later the amount is debited and appears in normal transactions, but the amount in pending remains.
I made a complaint and received an insulting response saying how Coles Mastercard regretted that I didn't understand how a credit card works. In fact, Coles Mastercard are not able to understand when a transaction is debited twice it adds up to a horrendous error.
Currently I have two transactions dated 6th March and 7th March that are deducted once per the date, but also debited again as pending transactions. Show details
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Guy
GuySydney8 posts
 

God awful service

The phone doesn't get answered for ages, you are put on hold endlessly, they send you a one time password and still make you ID yourself anyway, they have charged an annual fee on their "no annual fee ever" card and this is still within the ever window....had a flight ticket charged but not delivered and 6 months later I am still down $6k despite them agreeing the refund is due. If they improved dramatically they would still be dreadful Show details
Rewards
Online Experience
Application Process
Lee
LeeGreater Melbourne (Metropolitan), VIC19 posts
 

Good at times & hopeless at other times!

I am happy with them in regards to myself finally now but in regards to my Brother I am fed up with the inability to contact them due to an overwhelming end of useless OTPs! Sadly I lost my credit card today and had to ring them so after a lot of questions I hope they will send me a new credit card in the mail soon???? Show details
Transparency
Customer Service
Rates and Fees
Online Experience
Application Process
Gia
GiaGreater Melbourne (Metropolitan), VIC6 posts
 

Sneaky fees

I am never late with repayments so never used to pay any fees. I only use the card to rake up FlyBuys points. Got a call asking me to go on a payment plan for a large purchase that I made even though I told them I didn’t need to and would be able to clear the debt soon. They said you can always go on the payment plan and then pay it off early. I was not told that I would incur early repayment fees! So I did just that and was surprised when I saw on my statements that I was charged fees for cancelling my payment plans because I had paid off my debt early! And the fees weren’t a few dollars, one of them amounted to more than a hundred dollars! All for paying off my debt sooner! Show details
Raja A.
Raja A.8 posts
  Verified

One of the best credit cards you can get!!

A truly amazing card with truly amazing features. This is the only credit card I know of that gives you complimentary insurance without monthly or annual fees. The card has no annual fee and you get a lot of flybuy points when you get use it so great rewards. Excellent app to manage the card from and very fast delivery and great customer service. Definitely a 10/10 credit card ! Show details
Michelle
MichelleSouth East Queensland, QLD4 posts
 
Rates and Fees
Rewards
Application Process
Bob
BobGreater Melbourne (Inner), VIC
 
Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Sara Jane H.
Sara Jane H.
 

Good for flybuys but nothing else. Beware the direct debit!

Do not use the direct debit if you intend to make payments manually. I did this and instead of them debiting the balance on that date, they overdrew my account by debiting the full statement amount without consideration of the payments already made. I was told by Customer service to either withdraw the excess credit or wait up to two weeks for a refund of my extra payments. I received a refund for one amount but 2 weeks later and I am still waiting for the remainder, which they say they don’t know why it’s still unprocessed. Just spent 30min of the phone waiting to speak to a supervisor and told there isn’t one available. We’ll see if I get the promised call back tomorrow. Show details
Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
The best customer
The best customerSouth-Eastern Region, NSW5 posts
 
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John
John2 posts
 

Customer Care As long as you don't want to talk

Call our Customer Care Team, spent 30 mins trying to talk to someone, consistently pushed around from computer to computer. Only people can speak to are in regard to possible fraudulent transactions but can't/won't help with service. One of the worst products I have used.
James
James3 posts
 

Zero customer support and service

The customer service is non existent. When I tried to reset my password online it doesn't work. I contacted service centre and then got through but then the guy mention will transfer me to account to help me with the online password. After the transfer I have been on the phone for over 2 hrs and no response. I tried to submit request but the website say technical difficulties and can't submit request online as well.  Show details

Questions & Answers

louise
louise

how do I pay amounts that i choose to on this card so I can pay it off the way I can

Karwn
Karwn

Why can't customer service send me a closed account that I urgently need, 3 phone calls over 2 days and still waiting, why does it have to go to the back office as a request.

rumj
rumj  
Littlebill10
Littlebill10

how do i apply?

JACK T
JACK T  
Chris Reed
Chris Reed  

Don't.

EMILY
EMILY  

I agree.... don't apply!!!!!

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