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Coles No Annual Fee MasterCard

Coles No Annual Fee MasterCard

3.1 from 171 reviews · View Statistics

Pros

  • No annual fee

  • $100 off a Coles supermarket shop when you apply by 30 June 2021

  • $10 off Coles supermarket shop at the checkout each time you redeem 2,000 flybuys points

Cons

  • Low flybuys points earn rate of 1 Flybuy Point per $2

  • 2.5% International Transaction Fee

  • Relatively high 19.99% interest rate

  • Reviewers mention poor customer service should an issue arise

Details

With no annual fee ever, up to 55 days interest free on purchases, and the ability to earn flybuys points on eligible spend (transactions not limited to spend at Coles Supermarkets), this Coles Mastercard offers a few perks that you don't have to pay for at all. Members of the Coles or Velocity Frequent Flyer loyalty program will benefit the most from this Coles credit card.

How do I earn points?

  • Flybuys Points Earn Rate: If have a membership with Coles' rewards program, flybuys, you will earn 1 point for every $2 on eligible transactions to your linked flybuys account.
  • Velocity Frequent Flyer Points: Transfer flybuys points to your Velocity account in multiples of 1,000 flybuys points for 500 Velocity points.

Any current offers or perks?

  • Receive $100 off a Coles Supermarket shop if you apply by 30 June 2021.
  • Collect flybuys points when doing your everyday grocery shopping and get $10 off your Coles supermarket shop instantly at the checkout when you redeem 2,000 flybuys points.

Are there any potential card charges that I should watch out for?

  • If you buy from overseas merchants or travel often, you'll have to pay a 2.5% international transaction fee.
  • Each time you make a payment to your account at Australia Post outlets by cash, cheque or EFTPOS, you'll have to pay a $2.25 over-the-counter transaction fee.

What are my other options if I want a Coles Mastercard, but this isn't for me?

CategoryNo Annual Fee Credit Cards, Balance Transfer Credit Cards and Rewards Credit Cards
Card TypeMastercard
Minimum Credit Limit $2,000
Maximum Credit Limit $60,000
Minimum Income $25,000
Additional Cardholders 4
Additional Cardholder Fee $0 p.a.
Minimum Repayments2%
Rewards Programflybuys
Points Earn Rate 0.5 points per $1
Points Conditions
  • Earn 1 point per $2 on eligible spend
Contactless PaymentsApple Pay and Samsung Pay
Rates & Fees
Purchase Rate19.99% p.a.
Cash Advance Fee3%
Late Payment Fee$30
Annual Fee$0 p.a.
Foreign Transaction Fee 2.5%
Overseas ATM Withdrawal Fee$5
Interest Free Period 55 days
Cash Advance Rate19.99% p.a.
Balance Transfer Rates
Balance Transfer Period 18 months
Balance Transfer Rate 0% p.a.
Balance Transfer Fee 1.5%
Visit official website

Reviews

  • Transparency
    3.7 (106)
  • Customer Service
    3.5 (109)
  • Rates and Fees
    4.1 (105)
  • Rewards
    3.8 (90)
  • Online Experience
    3.5 (104)
  • Application Process
    4.1 (91)
Previous
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Reviewer Photos & Videos

  • Thumbnail
John
John
  • 2 reviews

Customer Care As long as you don't want to talk

published

Call our Customer Care Team, spent 30 mins trying to talk to someone, consistently pushed around from computer to computer. Only people can speak to are in regard to possible fraudulent transactions but can't/won't help with service. One of the worst products I have used.

Customer Service
Incentivised ReviewNo
James
James
  • 2 reviews

Zero customer support and service

published

The customer service is non existent. When I tried to reset my password online it doesn't work. I contacted service centre and then got through but then the guy mention will transfer me to account to help me with the online password. After the transfer I have been on the phone for over 2 hrs and no response. I tried to submit request but the website say technical difficulties and can't submit request online as well.

Customer Service
Incentivised ReviewNo
Main Point of ContactPhone
PMC
PMCSouth East Queensland, QLD
  • 6 reviews
  • 6 likes

Cole's MasterCard - Citibank, allowed Woolworths Insurance - Hollard - to process a cancelled credit card

published
Transparency
Customer Service
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adf
adfCanberra Central 2601, ACT
  • 7 reviews
  • 13 likes

Beware - worst call centre team EVER!

published
Transparency
Customer Service
Andrew
AndrewSouth-East, TAS
  • 15 reviews
  • 5 likes

Avoid Coles Credit Cards

published

The card itself works ok, but the online account system is terrible, antiquated and doesn’t function properly. I am unable to contact customer service online due to constant error messages regardless of device, internet browser and time of day.

When I try and call, I can get through the automated menu but eventually the call just hangs up by itself when I’m about to connect to an operator.

I haven’t received the bonus flybuys points I am entitled to by signing up for the card, and the only way I can contact them is by sending a letter in the post.

Avoid all Coles Credit cards until they fix their useless systems out.

Transparency
Customer Service
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john
johnSydney, NSW
  • 2 reviews

Coles new owners Citibank annual fee

published

I spend over $70,000 a year with Coles Mastercard for the last 15 years. It irritates me to pay the $99 annual fee when the new owners Citibank are charging the sellers the usual merchant fee. They won't budge on the annual fee and service representative said not giving any concession so going to my ANZ banks visa card. Do your research well before going to this card providor as Citibank the new owner has now implemented their policies into the Coles credit card system. Will now also just shop at WW and IGA and give Coles a miss as well.

Transparency
Customer Service
Bob Bob
Bob BobSydney
  • 2 reviews
  • 1 like

Coles is a Citibank rip off card

published

I applied for a Coles card and was told I was preapproved. I then got a verification call and was told "Congratulations your Citibank Simplicity card has been approved". I advised the guy I applied for a Coles card and was then put through to someone else to verify my details. A few minutes later I get an email saying my application has been declined. I checked my application status yesterday and it's still "submitted". Don't waste your time with this card as Citibank cards are a rip off and charge you 20% interest. As you can read from above Coles don't really give a damn and probably just get a kick back from Citibank for selling to their customer base . Very poor customer service Coles !!

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Stunn
Stunn
  • 4 reviews
  • 5 likes

Poor Support Knowledge and Customer Service - ID verification madness

published
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Family Man
Family ManSydney, NSW

Useless Customer Service and Transaction Dispute process

published

My card was compromised with 5 to 7 illegal transactions from a porn online site. Its been over a year and a half and still no communications and resolution. I have called them more than 10 times and each time customer service officer says line is busy ,some one will call you back.

I have not received any call back from them. On 8th September, at 1315 hrs have called them again. The representative has advised he will call back after reviewing my case .Still waiting

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jaysblueausAU
  • 25 reviews
  • 10 likes

Great Card, if you are smart like me

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Raj
RajGreater Melbourne (Inner), VIC
  • 10 reviews
  • 6 likes

Fraudsters

published
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FMA
FMASydney
  • 3 reviews
  • 1 like
  • Verified

I wish there was a way to give Zero Rating

published

The worst possible customer service line I have ever experienced in AU. I am supposedly a Platinum customer as it says on my card. Everytime you call you have to wait for more than 30+ minutes. Feels like they only have 1 customer support rep working at a time and that too works out of India or Phillipines.

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Customer Service
Jess
Jess
  • 6 reviews
  • 6 likes
  • Verified

Impossible to contact

published

I have had this card for over a year and pay it off every month, no issues but have never needed to contact them. This month's statement had a mistake - direct debited me twice. I have been trying to contact them for a week and unable to get through to their customer service via phone. Live chat is useless, automated answers only. Will be cancelling

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Feebee
FeebeeGreater Melbourne (Inner), VIC
  • 6 reviews
  • 8 likes

Beware of their Direct Debit - it goes crazy

published
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Steve
SteveSouth East Queensland, QLD
  • 6 reviews
  • 3 likes

Coles Mastercard

published

Don’t waste your time, hopeless customer service and stupid credit scoring process. When are these companies going to start accessing applications properly. No questions to your saving history or assets, only interested in approving these cards for potential customers who can’t afford to pay off the balance by the due date.

You don’t met our criteria, what criteria have long term job earn over $100k with company vehicle, have more than $1.7 million in property, although can”t be approved for a $3000card absolute joke.

Finally received a response in writing 6 months later advising your application was unsuccessful???

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Questions & Answers

louise
louiseasked

how do I pay amounts that i choose to on this card so I can pay it off the way I can

No answers
Karwn
Karwnasked

Why can't customer service send me a closed account that I urgently need, 3 phone calls over 2 days and still waiting, why does it have to go to the back office as a request.

No answers
Littlebill10
Littlebill10asked

how do i apply?

3 answers
JACK T
JACK T

If you are a Flybuys member you should have received an email inviting you to apply via an online form. I stand to be corrected but I think you need to join Flybuys first before you can apply for the card. You can pick up a Flybuys application at Coles, Kmart or other FB partners. Or you can do it online.

Chris Reed
Chris Reed

Don't.

EMILY
EMILY

I agree.... don't apply!!!!!

See all Coles No Annual Fee MasterCard questions

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