With no annual fee ever, up to 55 days interest free on purchases, and the ability to earn flybuys points on eligible spend (transactions not limited to spend at Coles Supermarkets), this Coles Mastercard offers a few perks that you don't have to pay for at all. Members of the Coles or Velocity Frequent Flyer loyalty program will benefit the most from this Coles credit card.
How do I earn points?
- Flybuys Points Earn Rate: If have a membership with Coles' rewards program, flybuys, you will earn 1 point for every $2 on eligible transactions to your linked flybuys account.
- Velocity Frequent Flyer Points: Transfer flybuys points to your Velocity account in multiples of 1,000 flybuys points for 500 Velocity points.
Any current offers or perks?
- Receive $100 off a Coles Supermarket shop if you apply by 30 June 2021.
- Collect flybuys points when doing your everyday grocery shopping and get $10 off your Coles supermarket shop instantly at the checkout when you redeem 2,000 flybuys points.
Are there any potential card charges that I should watch out for?
- If you buy from overseas merchants or travel often, you'll have to pay a 2.5% international transaction fee.
- Each time you make a payment to your account at Australia Post outlets by cash, cheque or EFTPOS, you'll have to pay a $2.25 over-the-counter transaction fee.
What are my other options if I want a Coles Mastercard, but this isn't for me?
|Category||No Annual Fee Credit Cards, Balance Transfer Credit Cards and Rewards Credit Cards|
|Minimum Credit Limit||$2,000.00|
|Maximum Credit Limit||$60,000.00|
|Additional Cardholder Fee||$0.00 p.a.|
|Points Earn Rate||0.5 points per $1|
|Contactless Payments||Apple Pay and Samsung Pay|
|Rates & Fees|
|Purchase Rate||19.99% p.a.|
|Cash Advance Fee||3%|
|Late Payment Fee||$30.00|
|Annual Fee||$0.00 p.a.|
|Foreign Transaction Fee||2.5%|
|Overseas ATM Withdrawal Fee||$5.00|
|Interest Free Period||55 days|
|Cash Advance Rate||19.99% p.a.|
|Balance Transfer Rates|
|Balance Transfer Period||18 months|
|Balance Transfer Rate||0% p.a.|
|Balance Transfer Fee||1.5%|
Reviewer Photos & Videos
Very poor customer service
I had an unusual transaction pop up on my account so I called Coles Mastercard and they said we can cancel your card or be patient and see what happens as it was only a pending transaction. I decided to wait and see what happened as I put my pay into my coles Mastercard and having it cancelled what have been very inconvenient and last time my card stopped working it took them 2 weeks to send me a new one.
The unusual transaction did disappear off my pending transactions but all my money had not returned to my account. I had been taking picture...
Worst customer service ever
I had a fraudulent charge made on my card, and the customer service was terrible. Phone calls were a waste, and they gave contradicting information (my money would be refunded when the new card was issued, that never happened). They make you wait weeks, until the resolution of the investigation, and I had to pay the balance of the fraudulent charge. The messaging service via website (only real way to get into contact) is soooo buggy. It won't messages with special characters, but when they reply, the coles service team uses them, and then when ...I hit reply, I of course couldn't send the message (it had special characters). I couldn't even delete them, because they were part of the "replied message" which was uneditable. I have never ever seen anything so badly planned. I am still waiting on my money. As soon as I can, I cancelling my card.
Good for flybuys but nothing else. Beware the direct debit!
Do not use the direct debit if you intend to make payments manually. I did this and instead of them debiting the balance on that date, they overdrew my account by debiting the full statement amount without consideration of the payments already made. I was told by Customer service to either withdraw the excess credit or wait up to two weeks for a refund of my extra payments. I received a refund for one amount but 2 weeks later and I am still waiting for the remainder, which they say they don’t know why it’s still unprocessed. Just spent 30min of the phone waiting to speak to a supervisor and told there isn’t one available. We’ll see if I get the promised call back tomorrow.
A great card apart from the barrage of nuisance calls
I really have no problem with the product itself. It does what it says, its a no annual fee credit card and has a nice app, and its linked to fly buys. There are very few no annual fee credit cards left in the market and this one is not too bad. The only down side is the sales calls from overseas (Citibank). There are so many calls that you just get sick of them and then have to block them. Luckily they always come from the same number so you can block them. The opt out procedure needs to be easier. And no I'm am not going to spend ages filling...out your opt out form and then sending it in, you should have the preferences under my profile in the app so I can just uncheck the checkbox. In the mean time I will just keep blocking your crap marketing calls.
Customer Care As long as you don't want to talk
Call our Customer Care Team, spent 30 mins trying to talk to someone, consistently pushed around from computer to computer. Only people can speak to are in regard to possible fraudulent transactions but can't/won't help with service. One of the worst products I have used.
Zero customer support and service
The customer service is non existent. When I tried to reset my password online it doesn't work. I contacted service centre and then got through but then the guy mention will transfer me to account to help me with the online password. After the transfer I have been on the phone for over 2 hrs and no response. I tried to submit request but the website say technical difficulties and can't submit request online as well.
Cole's MasterCard - Citibank, allowed Woolworths Insurance - Hollard - to process a cancelled credit card
Woolworths Insurance insurance policies have an ' automatic' renew clause.
Our house insurance with them, became due. We rang Woolworths to tell them we didn't want it. (There is a 14 day cooling off)
Initially, they wanted our credit card details, and then we realized, that card had expired. Woolworths Insurance said, 'it may not go thru, if it's expired'. But it did. And then the dance began. Then they wanted our New credit card details to refund it. We said no. You magiced it out, you can magic it back in again.
We contacted Cole's MasterCar...
Beware - worst call centre team EVER!
The card itself is fine however my main issue is the customer service! I’ve been having technical issues when accessing Coles MasterCard online and have raised it 3 or 4 times with the 1300 number to no resolve. Every person gives you a different answer and advises that I’ll get a call back which never actually happens. Their call centre is operated somewhere overseas and can be very hard to understand and follow. I’ve been hung up on by call centre operators for no reason and I had one call centre operator even transfer my call to another numb...er that had absolutely nothing to do with Coles MasterCard! Honestly people please be warned that Coles MasterCard’s customer service is the worst of the worst (Coles MasterCard’s are issued through Citibank who are notorious for terrible customer service)! As soon as I’ve completed my current statement cycle I will definitely be closing my account....
Avoid Coles Credit Cards
The card itself works ok, but the online account system is terrible, antiquated and doesn’t function properly. I am unable to contact customer service online due to constant error messages regardless of device, internet browser and time of day.
When I try and call, I can get through the automated menu but eventually the call just hangs up by itself when I’m about to connect to an operator.
I haven’t received the bonus flybuys points I am entitled to by signing up for the card, and the only way I can contact them is by sending a letter in the post.
Avoid all Coles Credit cards until they fix their useless systems out.
Coles new owners Citibank annual fee
I spend over $70,000 a year with Coles Mastercard for the last 15 years. It irritates me to pay the $99 annual fee when the new owners Citibank are charging the sellers the usual merchant fee. They won't budge on the annual fee and service representative said not giving any concession so going to my ANZ banks visa card. Do your research well before going to this card providor as Citibank the new owner has now implemented their policies into the Coles credit card system. Will now also just shop at WW and IGA and give Coles a miss as well.
Coles is a Citibank rip off card
I applied for a Coles card and was told I was preapproved. I then got a verification call and was told "Congratulations your Citibank Simplicity card has been approved". I advised the guy I applied for a Coles card and was then put through to someone else to verify my details. A few minutes later I get an email saying my application has been declined. I checked my application status yesterday and it's still "submitted". Don't waste your time with this card as Citibank cards are a rip off and charge you 20% interest. As you can read from above Coles don't really give a damn and probably just get a kick back from Citibank for selling to their customer base . Very poor customer service Coles !!
Poor Support Knowledge and Customer Service - ID verification madness
I am fed up with this coles master card support team and their incompetent ID validation system that can't validate legal documents like licence and passports compared to rest of the banks where they accept original scan of documents that can be validated online. They forced to get certified copies from a JP during a lock down as the only way, without proposing that I could get Australia Post validate the ID through the ID verification form submission at an outlet. Took over almost a couple of months of frustration following up on the phone and...decided to cancel the application. If you can't accept proofs for additional card holders at the time of original application by the primary account holder, why ask to upload documents (licence and medicare) at the time, where did they go? Why can't you tell me promptly, instead of me having to follow up after a month to find out your system validation failed? And then ask me to send email of new Id(passport) the same and then keep quiet until I follow up to find out the new Id proof (passport) also somehow not validated by your system? I ask what was wrong and you support simply said it fails sometimes and no specific reason. They were able to validate medicare somehow because they didn't ask for that again.. Ridiculous turn around times and lack of updates to keep the customer in the loop!!! Their attitude seems to be if it hurts let them call and find out! Lesson learnt!
Useless Customer Service and Transaction Dispute process
My card was compromised with 5 to 7 illegal transactions from a porn online site. Its been over a year and a half and still no communications and resolution. I have called them more than 10 times and each time customer service officer says line is busy ,some one will call you back.
I have not received any call back from them. On 8th September, at 1315 hrs have called them again. The representative has advised he will call back after reviewing my case .Still waiting
Great Card, if you are smart like me
I have noticed some facts may not be correct, as the minimum credit is $1000, not $2000, as what you had stated, as I have a $1,000 credit limit. Interest fees may be high, but you do get up to 55 days interest free on purchases, if you pay it off in full then you do not get charged any interest. You may get higher flybuys reward points on some of their over cards, but you have to pay an annual fee of $58 and $99 for the two others, where you pay no annual fees for this one. I have never had an issue with this card, and it will have a popu...p popup online for some purchases, and ask you to enter a code, that has been sent to you via sms, making this card quite secure, which I like. They wanted to send me a different card, which may because they are not making that much money out of me. I highly recommend this card. So what with 19.99% interest, when you still get some flybuys rewards, no annual fee, 55 days interest free on purchases. Only fools draw actual cash from a credit card, as with them all you are charged interest from day one. regardless which credit card you use. I have used customer service few weeks ago and they were absolute wonderful.
My experience with Coles Credit Card has been nothing short of nightmare. First of all Coles system is ridiculous. I had a statement of AUD 900 in which AUD 350 was an accident payment as i tried to schedule a BPAY via my card and the system stated an error in processing the transaction. To my surprise this transaction went ahead but, This was reversed in the next cycle by the vendor but coles charged me intrest on the payment on account of the fact that full payment was not made on my account. Called customer care and was incorrectly advised t...hat no action is required from my side and I wont be charged intrest again but in June I was again charged intrest and customer care washed off from its responsibility. I have henceforth made full payment and have closed my account with Coles vowing never to go back to any financial product offered by Citibank and personally black listing them.
Questions & Answers
how do I pay amounts that i choose to on this card so I can pay it off the way I can
Why can't customer service send me a closed account that I urgently need, 3 phone calls over 2 days and still waiting, why does it have to go to the back office as a request.
how do i apply?
If you are a Flybuys member you should have received an email inviting you to apply via an online form. I stand to be corrected but I think you need to join Flybuys first before you can apply for the ...card. You can pick up a Flybuys application at Coles, Kmart or other FB partners. Or you can do it online.
I agree.... don't apply!!!!!
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