There are plenty of benefits to take advantage of with this Coles Mastercard, offering bonus flybuys points, no international transaction fee, and the ability to earn double flybuys points. This comes at the cost of a $99 annual fee and a 19.99% p.a. interest rate, but if you want to rack up those flybuys points, makes it worth your money.
- Flybuys Loyalty Program Earn Rate: Earn 2 points for every $1 on eligible spend
Offers and Perks:
- $0 in your first year.
- 20,000 bonus flybuy points when you spend $500 or more on eligible purchases within 60 days of approval.
- No international transaction fee. Save money by ensuring you don't pay any unnecessary foreign fees.
- Balance transfer offer: 0% p.a. balance transfer rate for 18 months. No interest free days apply when you have a balance transfer.
- Collect flybuys points when doing your everyday grocery shopping and get $10 off your Coles supermarket shop instantly at the checkout when you redeem 2,000 flybuys points.
What not to like:
- $99 annual fee
- Each time you make a payment to your account at Australia Post outlets by cash, cheque or EFTPOS, you'll have to pay a $2.25 over-the-counter transaction fee.
What are my other options if I want a Coles Mastercard, but this isn't for me?
|Category||Balance Transfer Credit Cards and Rewards Credit Cards|
|Benefits||Reduced First Year Annual Fee and Sign-Up Bonus Points Offer|
|Minimum Credit Limit||$2,000.00|
|Points Earn Rate||2 points per $1|
|Contactless Payments||Apple Pay and Samsung Pay|
|Rates & Fees|
|Purchase Rate||19.99% p.a.|
|Cash Advance Fee||3%|
|Late Payment Fee||$30.00|
|Annual Fee||$99.00 p.a.|
|Foreign Transaction Fee||2.5%|
|Overseas ATM Withdrawal Fee||$5.00|
|Interest Free Period||55 days|
|Cash Advance Rate||19.99% p.a.|
Receive 20,000 bonus flybuys Points when you spend $500 or more on eligible purchases within 60 days of approval.
Receive 0% p.a. on Balance Transfers for 18 months when you apply for a Coles Rewards Mastercard by 30 June 2021. Reverts to Cash Advance rate, 1.5% BT fee applies.
|Reduced First Year Annual Fee||$0.00|
|Balance Transfer Rates|
|Balance Transfer Period||18 months|
|Balance Transfer Rate||0% p.a.|
|Balance Transfer Fee||1.5%|
Reviewer Photos & Videos
Dont care about their long term loyal customers.
In early November a cash advance appeared on our Coles Mastercard statement. Neither my husband or I recognised it. In the ensuing 5 1/2 months we have been unable to get any answer froom Colres FS despite numerous phone calls, letter and emails. I even wrote to the GM of CFS and was handed back to a case manager, once again who promised to follow through by a cetain day and did not - i received yet another email from someone else (5th person in total now) saying he needed more time. Their staff do not respond by phone after stating they would...amd send form letters stating they are looking into the matter.I have 3 insurance policies with Coles, am a Fly Buys member and spend $200 approx every week at my local Coles supermarket. To be given the run around andd "dont care" attidue by Coles FS us appalling. $900 to us is a fair amount of money and we would be happy to honour the transaction if they could prove it was us but they are so far unable to give uys any correct details about the transaction. Terrible service Coles from a long term loyal cuystomer.
Impossible to understand the statements
Spent 2 months trying to get clarification on my account in 2021. Gave up and just paid and paid and paid. As at April 2022 I have been told I have overpaid my account by $500 but the next day told I still owe $150???. Paid the $150 today, wonder how much I will owe them tomorrow???
They hold onto payments for a few days leaving your limit in limbo
Their whole accounting process is pathetic. I payment made for example on the 10th doesnt get credited until the 12th with the balance then backdated to your original date of the 10th. If you wanted to use your limit within those 2 days you cant as it will show that payment as not being available on your account. Terrible citi group that now owns them.
This is terrible!
Coles MasterCard sent me an offer and I accepted it. But when I called Coles MasterCard I was told they wouldn’t give me this offer without any reason. This is terrible!
Terrible financial institution
Nothing but grief with customer service from phone connection, difficulty of payment and general enquires!! It’s an institution that has not got with the current age and is all about greed cold calling and poor business relations! Do yourself a favour go to any other financial institution other than coles and you will thank god you did
Terrible Application Process and Response
I'm just giving feedback referring to the disappointment of having my application for a credit card denied. Unfortunately with your application form, there is no way to give a true representation of our financial status.
My wife and I have held a Go Mastercard for approximately 15 years with a $10500 credit limit. Our annual spend is between 30k to 38k and we have missed only one payment in all that time. When we realized our error, we paid it immediately. We have no debt. We own our home (No mortgage) in Melbourne and have over 430k in other a...
Customer service woeful, app and website terrible. Continually "temporarily unavailable". No Google Pay. If you don't have Samsung or Apple, bad luck. No interest it seems in listening to customers.
The service to get a new ph number added to yr service is prehistoric. Have to write an actual letter on paper and send to them, in order for this to happen. Absolutely crap service. No wonder its a free card. Im paying it off and getting rid of the headache
Extremely inconvenient and zero communication
After using cokes MasterCard for a year or so and always paying up the full amount most months i hadn't had a reason to call. However I updated my address via SMS confirmed online action... And on new year's Eve they blocked the card funny thing is they didn't SMS or message or email or even call. I had to find out just as I was leaving for my holiday which I never got to go on. Lost my accommodation deposit and that was 5 days ago. I still have had no call back despite many attempts to get through via chat and phone. Apparently fraud and suspi...cious activity team r so busy blocking cards that have had no suspicious transactions that they can't clear up a problem and now it's cost me my only holiday for the year plus money lost and j spent Nye away from my family and the worst part is the status on my online account is as it had always said active and even when calling they told me there's no issue but again and again I embarrassed myself at the checkout declining after being told it was all good. How dare Coles stop your card and not give ANY FORM OF NOTICE. I'm closing my account they have gone days past redemption with no communication in sight . Disgusting
Shocking Customer Service
I've called in to change my address and phone number and have just been told that i will need to send in certified ID via post. It's 2021 not 1921. Why is it such a struggle to change these details over the phone, i can do it with all other companies. I want to close my accounts! I know my previous address and phone number, but they are saying they don't have enough ID to change anything. They didn't ask me for my DOB, but asked me for my Drivers Licence number - why ask for that if it's not going to help anything (now i'm worried about giving this info to a stranger on the phone). They also won't cancel my card until i change my address via post - that's convenient! Don't deal with Coles Financial Services.
Horrible customer service, dishonest
My husband applied for this card because of the promotional offer of $150 off a Coles shop. I took a screen shot of the offer because it's not uncommon for them to not honour these offers. Sure enough, Coles has given him only $100 off after meeting the conditions instead of the advertised $150. He contacted them to have them correct their error but they remain adamant that the offer was $100 despite him sending evidence of the offer he applied to. We've both had Coles credit cards in the past and this is another reminder why we always close them. The customer service is horrendous and it's not an honest company.
Beware Fraud Transaction being charged by Coles. Change the company
My wife used her Coles credit card to remit $5002.90 through Western union overseas. But I cancelled the transaction at Western union and was refunded back to the account within 2 days of transaction.
Coles being sweet (sarcasms) put in a payment plan with lower interest when the amount was deducted and started to charge me $105 for the plan (point to note this is charged after money was credited back to coles). which even customer care, complaint department couldn't explain as to why I am charged that amount.
Height of fraud is that Coles r...
- Everyday Expenses
Refuse to refund after Coles have refunded money for 3 months
Ordered Coles online and one bag was missing. Coles refunded the money immediately but the credit card company is holding the money and refuse to refund after over 3 months.
Not great customer assistance
It is impossible to speak to a person, rather than a robot, straight away-instead we go through the process of endless button pushing and "I am sorry, that is not a valid response"!!
I did eventually get to speak to an operator, [Name Removed], who resolved my issue regarding reporting an unauthorised transaction on the card. Those three stars relate to that outcome.
I am forced to go through this process because when I try and make contact through Facebook messenger and email, the Coles Mastercard Rewards app will not support it. Most unsatisfactory when we need such issues resolved quickly.
The worst customer service
I applied for the Coles Platinum MasterCard and received my cards in the mail. I tried to activate them online with no success. I then tried to call on 3 separate occasions and got told I would be called back within the day but they never did. The phone reception was terrible every time and I could barely hear what they were saying. In the end I cancelled the cards after 2 weeks. I wouldn't bother with this credit card. Terrible customer service and your personal info goes overseas.
Questions & Answers
Why is this site "product review offering $20 Cole gift cards??? Is Coles aware of this?? Or us this a scam that we need to involve the ACCC???
How do I get my $20 card for submitting 4 reviews??????????
As a LONG time customer with one of these cards, I've noticed dramatic changes since Citibank joined. For those who have switched to another credit card company...any good recommendations? I liked this one for the Flybuys.
If you are as crazy as I am gathering Flyby points, then I would stick to the Coles card 100% and reap as many points as possible. If you want to swap, I just became a Bank Australia customer and open...ed a number of accounts after closing all my CBA ones. They have a very good VISA card with no annual fee and only 12.39% and the same on cash advances. Check them out. We’re really happy with them.
@ Dave, thanks.... from all the reviews I've read, even closing your Coles Mastercard account is difficult! I might stick with them a bit longer and hope they pick up their game!! In the meantime, I'll check out Bank Australia.
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