20,000 bonus flybuy points on offer
$0 Annual Fee in your first year
$10 off Coles supermarket shop at the checkout each time you redeem 2,000 flybuys points
Earn 2 flybuys Points per $1 on eligible spend
0% p.a. on balance transfers for 18 months
Relatively high $99 Annual Fee
$30 Late Payment Fee
1.5% Balance Transfer Fee
There are plenty of benefits to take advantage of with this Coles Mastercard, offering bonus flybuys points, no international transaction fee, and the ability to earn double flybuys points. This comes at the cost of a $99 annual fee and a 19.99% p.a. interest rate, but if you want to rack up those flybuys points, makes it worth your money.
- Flybuys Loyalty Program Earn Rate: Earn 2 points for every $1 on eligible spend
Offers and Perks:
- $0 in your first year.
- 20,000 bonus flybuy points when you spend $500 or more on eligible purchases within 60 days of approval.
- No international transaction fee. Save money by ensuring you don't pay any unnecessary foreign fees.
- Balance transfer offer: 0% p.a. balance transfer rate for 18 months. No interest free days apply when you have a balance transfer.
- Collect flybuys points when doing your everyday grocery shopping and get $10 off your Coles supermarket shop instantly at the checkout when you redeem 2,000 flybuys points.
What not to like:
- $99 annual fee
- Each time you make a payment to your account at Australia Post outlets by cash, cheque or EFTPOS, you'll have to pay a $2.25 over-the-counter transaction fee.
What are my other options if I want a Coles Mastercard, but this isn't for me?
|Category||Balance Transfer Credit Cards and Rewards Credit Cards|
|Benefits||Reduced First Year Annual Fee and Sign-Up Bonus Points Offer|
|Minimum Credit Limit||$2,000|
|Points Earn Rate||2 points per $1|
|Contactless Payments||Apple Pay and Samsung Pay|
|Rates & Fees|
|Purchase Rate||19.99% p.a.|
|Cash Advance Fee||3%|
|Late Payment Fee||$30|
|Annual Fee||$99 p.a.|
|Foreign Transaction Fee||2.5%|
|Overseas ATM Withdrawal Fee||$5|
|Interest Free Period||55 days|
|Cash Advance Rate||19.99% p.a.|
Receive 20,000 bonus flybuys Points when you spend $500 or more on eligible purchases within 60 days of approval.
Receive 0% p.a. on Balance Transfers for 18 months when you apply for a Coles Rewards Mastercard by 30 June 2021. Reverts to Cash Advance rate, 1.5% BT fee applies.
|Reduced First Year Annual Fee||$0|
|Balance Transfer Rates|
|Balance Transfer Period||18 months|
|Balance Transfer Rate||0% p.a.|
|Balance Transfer Fee||1.5%|
It’s great but has drawbacks
This card is great for points but it really ticks me off how they keep track of debits immediately but never show what you pay for days, if at all.
Just walk away. Fast.
Applied for this card, I have no credit issues, good salary, savings, but declined and all I got for my efforts even after a review of the assessment is an application listed on my credit file. Not sure why anyone would bother. No reason was given, just told I could apply again in the future. I dont think so!
Customer service is beyond awful
Can you please improve the customer service? Despite of the accent, it's really difficult even reaching the customer service centre on the phone. It hangs up automatically, there was once I had to call 5 times to get through, but even I got through, the operator didn't manage to help much either because of problem solving limitations.
Customer Care - As long as you don't want to talk
Call our Customer Care Team, spent 30 mins trying to talk to someone, consistently pushed around from computer to computer. Only people can speak to are in regard to possible fraudulent transactions but can't/won't help with service. One of the worst products I have used.
Nightmare to deal with
This was the first credit card I ever got around the age of 19, so I have had it around 26 years. About 3 years on holiday in Hawaii the hotel tried to charge the card and it was blocked. I couldn't pay on that card. When I tried to use it a few months later, it declined. I called them and they said they had blocked it, and I would need to cancel the card and reapply for a new one, despite not missing any payments on it at all and having mimimal balance owing. As I had other credit cards by this time I decided to not cancel and then reapply for...a sub-par credit card with crazy high interest rates. When I tried to pay the card out, which was around $25, yes $25, the Indian staff on the phone asked for my employers name (from 26 years ago) when I applied for the card so he could confirm my identity! He already had the card number, information from internet banking where I pay the card, my DOB, full name etc. So after a good 20 minutes on the phone trying to understand what he was saying I just hung up. I then tried to do it online, but as they need to send a code to a phone number (from 20+ years ago) which I don't have, I couldn't get the code either. So basically with a balance of around $25 I can't pay the card as apparently they can't confirm my identity. So disgusted and I would never use them again.
Disgusted & shocked
I was first with Myer card at the age of 18 then it went to Coles Myer card.. Due to a miscommunication with payments they completely cancelled my card. I got this card at 18 years old and am now 46, never did I miss payments till a medical incident that I wasn’t home to get my letters from them. In my eyes I was 100 percent sure we were on the same page and diddn’t need to pay nothing due to the conversation I had with them, well how completely wrong was I!!!!! Due to a misunderstanding on my end they stop my card and even thou there is money ...in there for me to use it has being cancelled forever. I know longer respected this company no longer so I would pay my repayments on my own accord due they already had made millions snd millions out of me in interest I received a phone call to state that my account was overdue I said yeah so. I explained to her my situation and she said to me if I pay my repayment of 250 ring up on the number she gave me and they will take the cancellation off the card because there was a misunderstanding I straight away paid what I owed I call them a they said no that’s not how it goes but let’s put an investigation in to see if we can take the cancellation off you card I received a email stating no sorry it’s not possible!!!! please anyone thinking of applying for this credit card do not if you want to be scammed millions of dollars in instrest... One distressed ex client that will be taking this to a current affairs. The lies and the false promises is just so wrong if I could give zero I would please don’t use they are a scam
Let down by substandard customer service centre
I got this card to take advantage of the flybuys points. They have since reduced the points accumulated by half. Then there was a fraudulent attempt made on the card, while it was good there were systems in place to safeguard, dealing with the customer service people was extremely frustrating. I realise that overseas call centres are the norm, but this one is terrible. The systems used cause whoever you are talking to voice to be distorted, this compounded with the thick accents makes communication comical, it is like you are in a scene from ...a Monty Python sketch. I have changed all my direct debits to another institution that is safer and will not put me at risk of defaulting on payments and who are able to give me advice if an issue occurs.
I noticed that I always pay extra. Just paid a due amount in full and the very next day I noticed my balance is negative $200 and I couldn't figure out where it is coming from.
From that point I have recorded my transactions and again with the new payment I am 137 dollars short that I don't know where it is coming from .
I suspect that there is fraudulent transactions going on here .
No transparency in transactions and information whatsoever.
Avoid at all costs !
Used to be tolerable for the extra flybuys points but has become a joke
I've had this card for several years and although the user friendliness of the website and app are mediocre, I put up with it because the pay off for the extra flybuys was worth it if you paid off the amount in full each month to avoid paying interest. Price protection was also a nice feature that I was able to use a few times to claim the difference if something I bought had a price reduction. Unfortunately customer service is a joke. The few times I opted to use the call centre I could barely understand the operator. I instead started utilizi...ng online messaging but you don't receive any notifications when you have received a response. The issues I started having that were aggravating were direct debits being rejected for no reason and then online payments being declined with more than sufficient funds. The latest incident which is the breaking point for me, is notifying them of yet more fraudulent charges that I'd noticed, one being for $200. I was told to try to raise the issue with the merchants first... Fraudulent charges... that I didn't make and had no idea who the merchants were.... I was baffled. As my card was due to expire in the next few months I requested my new card be sent out immediately to hopefully put an end to any further fraudulent payments. I went to use my current card the next day and it was declined. Attempted to log onto internet and app banking and was unable to. Obviously they cancelled my current card immediately, though that wasn't the request, and left me without my main payment method, with no notice! Save yourself the trouble and avoid, especially since the rewards are being reduced.
Worst application process.
I have other credit cards more then 10 years and I don't think I have any credit issue. I applied Coles credit card because they promoted flybuy points. I filled and uploaded all information that they requested in the application form online. A few days later, I got a call that request more document. After I emailed to them, I received another call and request more and more document. I have no idea why they did that. Their application form got enough information from customer completely. I don't feel secure that they got too much information from me. Ignore this card keep your privacy.
Excellent BUT : Transaction Alert
When Coles Financial Services emails me a Transaction Alert it states to "please call us on 1300 306 397 " BUT when I ring this number I could not find anyone to report to or any option that helped with this. Nor did I have any answers with the Online Service Centre. I finally tried the chat line, only to find that by this time the transaction had been completed , and I found it difficult and time consuming trying to so called "chat " to someone who seemed to have difficulty with English.
Unreliable, poor communication, harraasment
I have never had any issues applying for a credit card due to my high income and excellent credit rating. When I received an invitation to apply for this card I thought I would take up the offer. The application was straightforward enough. Upon completing the application I received a number of follow up phone calls and messages due to my unique name. I am quite busy at work but responded multiple times to advise yhem that the name submitted was my real name and i had uploaded pay slips and identification documents to support that. I was asked i...f I had any other alternative names to which I responded that the name I provided was my legal name. Why they would ask me if I had any alternative name is a mystery- did they expect me to lie on my application? After about the 4th call which was annoying enough they advised my application was fine and it would be successful. So I was surprised to receive a call at my workplace today where they called and asked reception if my name was real. After reception confirmed my details I was again asked if I had any other name. Again I asked what is the point of this question? Are people aupposed to use fake names on their application? At this point I was tired of the multiple phone calls and harassment at work and advised if they were unable to process the request the application be canceled if they just can’t communicate effectively or simplify the process. I can receive approval for other cards within 2 days without harassment. Don’t bother with this one
This is worst card i have had. statements hard to understand. Impossible to get help. Customer service a joke. Half the staff do not even speak english properly.
Would not recommend to anyone.
If they could improve service card would be ok.
Bunch of liars and misleading, stay away from them!!!
I had the worst experience with coles financial services, aweful company to deal with, applied 2 credit cards, bunch of liars, did not get the points, escalated to manager, Mary the manager showed no intention to help, now i am goint to financial ombudsman, stay away from them, wont recommend anyone!
BEWARE Major Changes in 2021 to Conditions of Use / Reduced Rewards / Flybuy Points (owner Citigroup P/L)
REMEMBER Coles Credit Cards are not owned or administered in any way by Coles (previously owned but sold off by Aussie company Wesfarmers Ltd sometime ago) but are all owned by USA conglomerate Citigroup Pty Ltd, who have no address in Australia except inaccessible high rise CBD locked door and you will be directed to overseas call centres (no jobs in Australia policy).
Citigroup Pty Ltd issued a letter to current Coles Platinum Credit Card customers dated 09 October 2020, notifying that there are changes to conditions of use. Current 2 Point...s per AU$1 spent (Platinum Card) will be terminated. As of 12 January 2021 you will only get 2 points on the first $3,000 per Statement Period (per month). After that it will be dropped to only 1 point per AU$1 spent - also even that will be "rounded down". The Platinum Card annual fee (now $99 per annum). Redeemable Flybuy point policy is 2,000 points = $10 $3,000 per month = 6,000 points 12 months = 72,000 points = $360 To get any (yet undisclosed) so-called special "Customer Offers" you will have to agree to receive the torrent of junk email correspondence you can currently prevent - though they do tend to (and have) abuse in any case.
Questions & Answers
Why is this site "product review offering $20 Cole gift cards??? Is Coles aware of this?? Or us this a scam that we need to involve the ACCC???
How do I get my $20 card for submitting 4 reviews??????????
As a LONG time customer with one of these cards, I've noticed dramatic changes since Citibank joined. For those who have switched to another credit card company...any good recommendations? I liked this one for the Flybuys.
If you are as crazy as I am gathering Flyby points, then I would stick to the Coles card 100% and reap as many points as possible. If you want to swap, I just became a Bank Australia customer and opened a number of accounts after closing all my CBA ones. They have a very good VISA card with no annual fee and only 12.39% and the same on cash advances. Check them out. We’re really happy with them.
@ Dave, thanks.... from all the reviews I've read, even closing your Coles Mastercard account is difficult! I might stick with them a bit longer and hope they pick up their game!! In the meantime, I'll check out Bank Australia.
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