Coles Rewards Mastercard

In early November a cash advance appeared on our Coles Mastercard statement. Neither my husband or I recognised it. In the ensuing 5 1/2 months we have been unable to get any answer froom Colres FS despite numerous phone calls, letter and emails. I even wrote to the GM of CFS and was handed back to a case manager, once again who promised to follow through by a cetain day and did not - i received yet another email from someone else (5th person in total now) saying he needed more time. Their staff do not respond by phone after stating they would...

Spent 2 months trying to get clarification on my account in 2021. Gave up and just paid and paid and paid. As at April 2022 I have been told I have overpaid my account by $500 but the next day told I still owe $150???. Paid the $150 today, wonder how much I will owe them tomorrow???

Their whole accounting process is pathetic. I payment made for example on the 10th doesnt get credited until the 12th with the balance then backdated to your original date of the 10th. If you wanted to use your limit within those 2 days you cant as it will show that payment as not being available on your account. Terrible citi group that now owns them.

Coles MasterCard sent me an offer and I accepted it. But when I called Coles MasterCard I was told they wouldn’t give me this offer without any reason. This is terrible!

Nothing but grief with customer service from phone connection, difficulty of payment and general enquires!! It’s an institution that has not got with the current age and is all about greed cold calling and poor business relations! Do yourself a favour go to any other financial institution other than coles and you will thank god you did

I'm just giving feedback referring to the disappointment of having my application for a credit card denied. Unfortunately with your application form, there is no way to give a true representation of our financial status.
My wife and I have held a Go Mastercard for approximately 15 years with a $10500 credit limit. Our annual spend is between 30k to 38k and we have missed only one payment in all that time. When we realized our error, we paid it immediately. We have no debt. We own our home (No mortgage) in Melbourne and have over 430k in other a...

Customer service woeful, app and website terrible. Continually "temporarily unavailable". No Google Pay. If you don't have Samsung or Apple, bad luck. No interest it seems in listening to customers.

The service to get a new ph number added to yr service is prehistoric. Have to write an actual letter on paper and send to them, in order for this to happen. Absolutely crap service. No wonder its a free card. Im paying it off and getting rid of the headache

After using cokes MasterCard for a year or so and always paying up the full amount most months i hadn't had a reason to call. However I updated my address via SMS confirmed online action... And on new year's Eve they blocked the card funny thing is they didn't SMS or message or email or even call. I had to find out just as I was leaving for my holiday which I never got to go on. Lost my accommodation deposit and that was 5 days ago. I still have had no call back despite many attempts to get through via chat and phone. Apparently fraud and suspi...

I've called in to change my address and phone number and have just been told that i will need to send in certified ID via post. It's 2021 not 1921. Why is it such a struggle to change these details over the phone, i can do it with all other companies. I want to close my accounts! I know my previous address and phone number, but they are saying they don't have enough ID to change anything. They didn't ask me for my DOB, but asked me for my Drivers Licence number - why ask for that if it's not going to help anything (now i'm worried about giving this info to a stranger on the phone). They also won't cancel my card until i change my address via post - that's convenient! Don't deal with Coles Financial Services.

My husband applied for this card because of the promotional offer of $150 off a Coles shop. I took a screen shot of the offer because it's not uncommon for them to not honour these offers. Sure enough, Coles has given him only $100 off after meeting the conditions instead of the advertised $150. He contacted them to have them correct their error but they remain adamant that the offer was $100 despite him sending evidence of the offer he applied to. We've both had Coles credit cards in the past and this is another reminder why we always close them. The customer service is horrendous and it's not an honest company.

My wife used her Coles credit card to remit $5002.90 through Western union overseas. But I cancelled the transaction at Western union and was refunded back to the account within 2 days of transaction.
Coles being sweet (sarcasms) put in a payment plan with lower interest when the amount was deducted and started to charge me $105 for the plan (point to note this is charged after money was credited back to coles). which even customer care, complaint department couldn't explain as to why I am charged that amount.
Height of fraud is that Coles r...

Ordered Coles online and one bag was missing. Coles refunded the money immediately but the credit card company is holding the money and refuse to refund after over 3 months.

It is impossible to speak to a person, rather than a robot, straight away-instead we go through the process of endless button pushing and "I am sorry, that is not a valid response"!!
I did eventually get to speak to an operator, [Name Removed], who resolved my issue regarding reporting an unauthorised transaction on the card. Those three stars relate to that outcome.
I am forced to go through this process because when I try and make contact through Facebook messenger and email, the Coles Mastercard Rewards app will not support it. Most unsatisfactory when we need such issues resolved quickly.

I applied for the Coles Platinum MasterCard and received my cards in the mail. I tried to activate them online with no success. I then tried to call on 3 separate occasions and got told I would be called back within the day but they never did. The phone reception was terrible every time and I could barely hear what they were saying. In the end I cancelled the cards after 2 weeks. I wouldn't bother with this credit card. Terrible customer service and your personal info goes overseas.