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Coles Supermarkets

Coles Supermarkets

2.5 from 1,470 reviews

Reviews

2.5

1,470 reviews
5
(264)
4
(206)
3
(166)
2
(193)
1
(641)
  • Value for Money
    2.6 (374)
  • Product Quality
    2.8 (379)
  • Return Claim MadeYes (25) · No (386)
  • Customer Service
    2.8 (343)
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Troy

TroyGreater Melbourne (Outer), VIC

  • 5 reviews

Over 100gr under weight

published

bought coles 500gr lamb shoulder, weighed 357gr including all added liduids.. how can Coles sell an item at top dollar and be well under weight?

Will never shop at Coles again

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store Locationberwick
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Casey

Casey

  • 6 reviews

Telephone....... Hello

published

You have millions for ads on TV but no one to answer the phone
at your Warringah mall location.
Busy is probably the excuse you'll use but not a reasonable one.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
See all answers
Chris

ChrisSydney, NSW

  • 5 reviews

Meat wastage

published

I purchased a tray of drovers choice rump steak for a casserole but could only salvage about half of it because the rest was fat & gristle, very disappointing with the whole pack, it all was actually no better than dog meat

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationWillowdale NSW
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Oliver F

Oliver FPerth, WA

  • 10 reviews

Great supermarkets near me

published

My local store looks inviting and very neat. The checkout staff are always very polite and happy to help. I wish the app was better and able to shop online from the app.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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Rip off

published

How can you justify selling cucumbers for $3.50 each? Crazy go to spud shed there only $1.50. Capsicum $10.00 a kg at coles at spud shed there $3.00 a kg. How crazy the difference from one shop to another. I don't understand how coles can charge these crazy prices. I don't shop a coles any more your stupid and crazy if you pay these prices

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationWarick
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James D.

James D.South East Queensland, QLD

  • 4 reviews

Coles Kippa-Ring refusing to pick up trolley from footpath - first requested this 5 days ago

published

We requested removal of their trolley 5 days ago. We keep following up and each person just says it will be forwarded to someone but obviously nothing is happening. The trolley is in Longland Street REDCLIFFE and if anyone would like a free trolley please help yourself.

Customer Service
Value for Money
Product Quality
Store LocationKippa-Ring
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Katie Teh

Katie TehSydney, NSW

  • 2 reviews

Happy customer

published

Overall quite happy. I shop at coles Lane cove from time to time and noticed the staff there aren't policing social distancing rules, for the customers.
Hope it will change once it's moved to the new plaza.

Shimona

ShimonaGreater Melbourne (Outer), VIC

Customer service

published

Everytime I ask a member at Coles for help finding an item they seem so rude, like I distruped their whole day by asking a question. Some are very nice but most are rude. Had to go Woolworths for what i wanted

Customer Service
Store LocationColes Lakeside Pakenham, Victoria
Adam

AdamGreater Melbourne (Inner), VIC

Treatment of people with disabilities suck

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationFitzroy Melbourne
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BATS666

BATS666Peel, WA

  • 3 reviews

Awful Coles own chicken & bacon pie

published

This is supposed to be a meal for 2.
Under the acceptable puff pastry topping is a greyish sludge. This sludge contained just one piece of chicken about the size of my thumbnail and a few tiny pieces of bacon.
A meal for two!?
If this is the standard of Coles own brand, I will never buy their produce again.
For a national supermarket chain this food was a disgrace worthy of a 3rd world country.
In fact, I've eaten better in a 3rd world country.

Value for Money
Product Quality
Return Claim MadeNo
Store LocationMeadow Springs WA
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CHRIS

CHRIS

  • 6 reviews

Convenient, but expensive

published

Coles is dearer than Woolies / Aldi, also not as fresh, but I live next door to Coles so I only go for the convenience, staff are in their own little world, not helpful, don't know anything.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationUMINA BEACH NSW 2257
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Mark s.

Mark s.Greater Melbourne (Inner), VIC

  • 2 reviews

Dreadful Operation

published

Rude staff, poor COVID compliance, dreadful store fit-outs, call centre rubbish. Woolworths every time from now on. Coles are the Telstra of Supermarkets, Woolworths are the Optus. Yes. Product quality is poor and no cheaper than Woolworths. The only thing that is cheaper is their brand (from people to uniforms to store fit-outs, marketing. Just dreadful. I cannot believe so many people shop there. Mind you, I cannot believe Trump is President of the greatest economy and Military in the World so......

Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Store LocationOn-line
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Coles vanilla wafers

published

L bought a few pack of wafers and noticed the colour is in dark brown l sent you a photo and haven’t got a reply .how long it takes to get a reply

Customer Service
Value for Money
Product Quality
Store LocationTaylor’s hill
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Peter

PeterSouth West, WA

  • 6 reviews

very good value

published

have tried shopping at other supermarkets but coles vasse is the best, great parking, they big easy to shop, very wide isle's, store plan layout is great, great location, very fair prices

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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a.ridgeway

a.ridgewayPeel, WA

  • 2 reviews

like ALDI

published

today 26th june 2020 i went to coles lakelands in perth at 7.25 am I was no 4th there 3 other elderly people 1 in his 80 has travelled over 40 klms we were pushed shoved by younger people and didnt get the oven we had gone there for , we had the same experience on wednesday 24t june at ALDI there was 8 at the store ,IM DISSGUSTED and really upset ,and putting this on FACEBOOK ????????????

Store LocationLAKELANDS MANDURAH west Aust
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Fully honest

Fully honestGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Good quality Coles brand products

published

Coles home brand products are of very high quality. They are comparable to those expensive branded product. I have purchased their long life milk, canned tuna fish, oats, frozen pea and ice cream. The best product is the chocholate cookies, so crunchy and so much chocholate.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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Jerryxxx

Jerryxxx

  • 2 reviews

Coles Westfield Doncaster

published

I have been to Coles Westfield Doncaster many times to purchase household items and found the customer service level deteriorating over the years. Staff especially silvana from the store management unhelpful, very rude and arrogant to customers. What a waste of resources for Coles to engage such incompetent and poorly trained staff to constantly damage its corporate image. Very unpleasant shopping experience.

Value for Money
Product Quality
Return Claim MadeNo

Shepard's Pie

published

Please add flavour, no herbs or spices very bland and needs work
Please add herbs, spices, cheese, garlic and add to very dry dinner
Sorry you don't review because it is short and no positive!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store Locationrunaway bay
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Unhappy Coles customer

Unhappy Coles customerGreater Melbourne (Metropolitan), VIC

Poor Coles Customer Service

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationColes Burwood East, Victoria, Burwood Highway & Blackburn Road
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PHILL

PHILLHunter Region, NSW

  • 3 reviews
  • 1 like

Worst chicken ever had

published

Bought a large 8 piece pack of southern fried chicken cooked as per instructions it was dark meat very very though crumbs had the right taste but the chicken must have been retired old egg layers . Come on get rid of it or fix it coles , oh buy the way we dumped it . Never Again

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationTanilba Bay NSW
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Page 1 of 74
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Questions & Answers

John H.

John H.asked

Coles Supermarkets

directed to the Coles Supermarket, Castle Towers-Castle Hill NSW.
what is the Store health & safety policy in respect of 'on the job tobacco smoking'?
employees -wearing Coles identity branded vests regularly gather at the entry from carpark to store (within the confins of the building) and eat & smoke. The area is the main access to the retail food & fast food halls.
correct me if i am wrong -- my belief is 'smoking'is prohibited within public buildings.
Last sighted 23rd & 24th May 2020.

6 answers
phillip head
phillip head

Have you complained to Coles or the centre management of Castle Towers or the health Dept. I dont know why you would be complaining here for in the1st place on a public review forum.

wingnut
wingnut

It happens in every shopping center across Australia If you are that worried about it use a different entrance or shop on line or stay home

I.P. Daily
I.P. Daily

Coles don’t respond here. What did Coles/Centre mgt say when you spoke to them ?

petto6555

petto6555asked

Coles Supermarkets

Why are toilet rolls still being sold in blocks of 32 rolls. Sizes of 8 or 10 may give everyone a chance to have some. I went to your randwick store. By the time the elderly went through the shop 7am to 8am they cleared it out again. Maybe 30 mins would be better. We also ended up buying a lot of our shopping also at harris farm while we waited until we could get into coles. These arrangements are bad for your business. Thank you for your time. Darryl.

2 answers
Fired Up
Fired Up

I agree.
Since Coles don’t reply why ask here rather than contact them directly ?
Please post their reply for the benefit of others.

micheal
micheal

ask the store

anne t.

anne t.asked

Coles Supermarkets

do you still have samsung galaxy j2pto for $89 and if so where?

2 answers
Fired Up
Fired Up

You need to ask them directly as they dont reply here

bill bayley
bill bayley

i havent but maybe coles does have you thought about asking at the store or contacting Coles

Get an answer from our members and Coles representatives

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