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Coles Supermarkets

Coles Supermarkets

2.4 from 1,610 reviews · View Statistics

Reviews

  • Value for Money
    2.5 (483)
  • Product Quality
    2.6 (485)
  • Return Claim MadeYes (37) · No (502)
  • Customer Service
    2.8 (440)
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Dee

DeeGreater Melbourne (Outer), VIC

  • 3 reviews
  • 4 likes

Early morning stale bread

published

Coles Karingal
I brought bread this morning at 8.30am and the bread was stale. This is not a one off. Their bread is always stale. I also brought shredded cheese which was mouldy. Something needs to be done because it is giving Coles a bad name.

Customer Service
Incentivised ReviewNo
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Diane S

Diane SCentral Queensland, QLD

  • 4 reviews
  • 4 likes

Disappointing

published

Coles Chicken sausages with Sage and Thyme, very disappointing, thought these would taste great but no chicken taste at all, overpowered by the sage with a bitter flavour and can't taste the thyme. Sage is far too strong for chicken. Please don't make anymore, just use thyme.

Value for Money
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Bridgette K.

Bridgette K.South East Queensland, QLD

Coles Miami Gold Coast

published
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GH403A

GH403A

  • 2 reviews

Who Do You Customers Think You Are !

published
Customer Service
Incentivised ReviewNo
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Bumper

BumperMelbourne

  • 8 reviews
  • 9 likes

Sinew galore.

published

My wife cooked us lamb loin chops. They should advertise them as lamb sinew cc hop and not lamb loin chops. Out of three chops, I thrown out the equivelant of one and a half chops, and I am being kind with the portion thrown out. Coles to me is engaging in false advertising when they advertise their meats. I told my wife to dump Coles completely because this is not the first time she bought meat from Coles and it was the same full of sinew chops. I would say the chops are not fit to feed to a dog no matter for human consumption.

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pradeep chandak

pradeep chandakCentral Highlands and Goldfields, VIC

  • 5 reviews
  • 3 likes

Shocking Services and no feedback from Coles

published
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Tommys

TommysSouth East Queensland, QLD

  • 2 reviews

Used to be good

published

I have lodged a complaint with Coles feedback service which so far has being a waste of time. The complaints area claim they have contacted the regional manager who was suppose to contact the manager of the store but after 4 days, the manager of the store claims he hasnt had a complaint coming from from head office. (very strange indeed). The air conditioning doesn't work at my local Coles and despite many calls they will not fix it. In a humid and hot climate such as Brisbane this isnt acceptable. I spend $400.00 per week and I even even noticed the mince isn't as good quality anymore. I have changed to Woolworths who are far superior in everyway

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Scott

ScottRichmond-Tweed, NSW

  • 2 reviews

Grasshopper Spinach!!

published

Grasshopper in 280g Coles Spinach! Made me spew!! Further action will be taken on this one! Absolutely annoying poor yet again from Coles

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AIR

AIRSydney, NSW

  • 3 reviews
  • 3 likes

Coles Master chef knives scam

published

Coles supermarket s master chefs knives give a way was a big scam. I collected my 20 points well before the end date and searched for it from stores from Macquarie Park to Wollongong. Funnily it was not available this was 26th of Jan. I emailed coles customer care on the day and the following day they replied asking for more inform which i provided immediately and followed up constantly. They waited till the end if the promotion and replied back on the 12th saying sorry the promotion ended on the 9th. This is disgusting behaviour

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Mario

MarioMelbourne

  • 3 reviews
  • 1 like

Unreliable

published

Chicken breast stunk - purchased at Hawthorn store. Seven days before listed expiry date. This has happened to me before at the same store. Has anyone experienced this? The store looks nice though.

Product Quality
Incentivised ReviewNo
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ron

ron

  • 8 reviews
  • 7 likes

Rude and obnoxious

published

Checked a price with a staff member - then charged a different price at checkout - original staff member then refused to tell checkouts the price because she was finishing. Then called a liar at the checkouts - toss in covid restrictions when buying for disabled family member and items removed from basket and you get an unacceptable shopping experience.

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Eash A

Eash ASouth East Queensland, QLD

  • 4 reviews
  • 6 likes

Unfair MasterChef Knife promotions being run, poor customer treatment

published
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Chris

ChrisSouth East Queensland, QLD

  • 4 reviews
  • 3 likes

Out of date again!

published

Thanks again Coles at Southport Park! Purchased today , 1-2-21 but noticed when about to cook tonight it's use by date is 31-1-21. Typical of both Coles stores near me. Often out of date "not fresh" meat and vegetables. I usually collect the out of date bags of salad and drop them off to an employee who always says there are never enough staff to maintain the shelves. Should have checked the meat though as you can't rely on it being fresh.

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Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouthport Park QLD

Disappointed but not surprised

published

Don’t expect much customer service from Coles it doesn’t exist! I’m just hoping Aldi increases their range so I can leave Coles . Even IGA fruits are getting better and prices so I’ll definitely be putting my money towards a company that treats there customers right! Hopefully others will do it too?! Soon things will go back to normal and then, maybe then customers will spend wisely with company's that care?! Maybe then arrogant Coles will try harder to help rather then ignore

Customer Service
Incentivised ReviewNo
USED

USEDCentral West, NSW

  • 5 reviews
  • 5 likes

KITCHEN KNIFE PROMOTION

published

Shopped at Coles and when we had enough credit surprise, surprise Coles has no stock of the knives. What really annoyed us off is Coles does not care, just say well we only got so much stock. Shame Shame Shame!

Incentivised ReviewNo
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Agnes

Agnes Sydney, NSW

20 points for a free knife promotion.

published

I was disappointed as they run out of knives long before the promo finished. I went a few times and still no stock.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationChatswood
Davide I.

Davide I.Sydney, NSW

  • 2 reviews
  • 2 likes

tastless ready meals DO NOT BUY!

published
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Yummy, Coles Tropical Snapper fillets

published

Sounded delicious, looks can, and in this case were definitely deceiving.
$12 for 250 grams of tasteless rubber substitute.
This is by far the worst fish I've ever tasted.
Surely Carp tastes better than this crap.

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Michael

Michael

  • 2 reviews
  • 3 likes

Coles in Decline.

published

Coles closed our delicatessen and replaced it with pre-packaged plastic items. Certainly more expensive. Chicken is now more $2 more expensive if you buy 2 breasts instead of four. You must buy 4 sticks of cabanossi etc. Pre- packaged capsicum $24 a kilo lol! Many staples have recently been replaced with trendy niche products e.g. can't buy pears and peaches in cans from Australia or grapefruit juice without sugar. I try to avoid wherever possible. Woolies and Aldi now far superior.

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Absolutely disgusting- do not go

published
Incentivised ReviewNo
Store LocationTaigum QLD
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Questions & Answers

George T

George Tasked

Coles Supermarkets

My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.

2 answers
danny
danny

thats right no more returns been like that for a while

scottym1982apps
scottym1982apps

Research and know, its common sense during covid that they dont refund as much, blame filthy disgusting hoarding scum for this

Ash

Ashasked

Coles Supermarkets

Which coles brand icecream are vegetarian as well as alcohol free

1 answer
wingnut
wingnut

have a look at the container

Chong

Chongasked

Coles Supermarkets

The products for Hong Long Dim Sum Kitchen has never been replenished after 10am during the promotion period. Should not share this in the catalogue since it is always out of stock.

No answers

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