Collins Clothing Co

This business is a scam! Now that I finally have my money back after having to engage SA Consumer and Business Services and do a credit card charge back through my provider, I can tell you this is one of the most disgusting businesses I have ever had the misfortune of dealing with. [Name Removed] is an habitual, pathological liar! SA Consumer and Business Services need to take enforcement action against him for his long running, unethical business practices.

I had ordered some work pants via their eBay store.

I later found I had accidentally selected the wrong size from the drop-down menu. My bad.

I contacted [Name Removed] to organise an exchange, to which I was told would incur a $25 fee to cover postage costs. I agreed and paid the fee in <24hrs. That was 22/09/2025.

This is where it all started going downhill.

It took over a month of chasing to be provided with a return postage label. It was eventually provided on 27/10/2025.

I packaged and sent the pants back the next day, 28/10/2025. I watched the AusPost tracking and noted by 10/11/2025, the item tracking showed it had been sitting in the Melbourne sorting facility since 31/10/2025 with no further updates.

I contacted AusPost, but they were unable to assist me due to privacy legislation as the return label did not have my name as the sender or the recipient. This was despite it having my home address in the sender details and me proving it was my address with my driver's license. The sender's name had been entered as someone else.

I contacted [Name Removed] on 13/11/2025 and forwarded him the information from AusPost and asked that he lodge an enquiry. This ended up going around in circles with excuses, being told to wait longer and extended periods of radio silence. This including following up on the 14th, 16th and 29th of November.

On 04/12/2025, I finally gave up and found and contacted the Australian distributor of the pants, Work Wear Group, directly. WWG responded and advised that a full credit had been issued to [Name Removed] on 24/11/2025 for the pants. I relayed this information to [Name Removed] and provided them with the WWG credit note number.

Again, this went around in circles for week with [Name Removed] denying receipt of the credit and, despite repeatedly asking him to contact WWG and sort it out, he didn't.

I contacted WWG again on 13/12/2025 as I was getting nowhere with [Name Removed]. WWG sent multiple emails and tried calling [Name Removed] multiple times to sort the matter out, but without success.

On 24/12/2025, [Name Removed], who was generally only responding after I CCed him in on any and all correspondence back-and-forth with WWG, continued to claim no credit had been received.

He went on to say he would supply the replacement pants, but said "Got a response from the Workwear Group however I need them to answer me a couple of other questions to make sure I am not going to incur other costs".

Just more lies and excuses. At this point, I started researching the company and Google reviews shows this is common practice from them.

I was also informed by WWG that they do not charge for size exchanges of unworn garments.

I responded to [Name Removed] requesting that they either provide tracking information for shipping of the correct pants by 31/12/2025 OR provide me with a full refund of the original purchase and the item exchange fee and that if they failed to do so, I would proceed with and SA Consumer and Business Services (Consumer Affairs) complaint and would commence PayPal and/or credit card charge backs proceedings.

On 28/12/2025, [Name Removed] responded and said he would look into it "tomorrow". He never came back to me.

On 06/01/2026, as I had had no further response, so I sent another email requesting a full refund and provided my bank details and lodged a complaint with SA Consumer and Business Services.

They got all the same nonsense, lies and promises from [Name Removed] as me.

Finally, on 15/04/2026, some 7 months after this all started, I got my money back through the credit card chargeback.