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Commander Office Phones
Business Line, SIP Trunk, Hosted PBX (Commander Phone) (See All)
It must be a joke company. If anyone is reached by them and offered for cheaper business phone line or broadband, STAY AWAY from this company. (Seriously...)
You will be dealing with the most incompetent, unprofessional and unresponsible people on earth. Maybe its nothing to do with the people, maybe just management or how this joke company is structured (Its a joke company anyway)
Let me tell you my story,
I run restaurants, in one of the restaurant, we had 2 phone line with hunt group numbers with Commander. It means that anyone calls bu...
Read moresiness's advertised number, both phones will ring and we can deal with 2 or more customers at once. After implementing new systems, we no longer needed the service, and we told them to cancel the service we will only need one phone line with business's advertised number. This was December 2021. Its already late Feb 2022, they still haven't figured it out yet. Last week, they have disconnected our main phone number without notifying us. Naturally, we call tech support and they tells me they don't know what happened, so I need to call back on next business day. They couldn't divert calls because our business phone number was not registered or with commander (what does this mean?) I was told that the business phone number was with other phone company so I needed to contact them to release the phone number to commander (huh??)
I requested that a phone number be taken off line hunt
Commander disconnected the line by mistake
It was a main business line
The best commander could offer was over 24hrs to fix it
Once it was reconnected the phone line was call forwarded to a mobile at our request
To change it back to another line is a 24hours lead time....to change a call forwarding !
I am typing this as I have been on hold for 1hr and 15 minutes with no resolution.
They dont care about your businesss
They dont care that they stuffed up
But be a day late with a bill and they are pretty quick to react....
Hi Rachel,
I'm sorry to see this has happened. I'll send you a DM now so we can get you sorted.
Mike @ Commander
I have been told that my phone cannot be diverted for 24 hrs. This is ridiculous
If you can reply to my DM with your details, I can escalate the problem for you.
We have a small business that signed up in 2007. Their offerings for a post-ISDN world were either too expensive or not what we wanted. (On a side note, we wanted to maintain a legacy ISDN system for a little while longer for which they quoted over $10k. Our IT contractor installed a Patton VoIP gateway and we were good to go for $1,700).
So we decided to move away from Commander and during that process they disconnected our business because of, as they said, 'billing errors'. They reconnected us only to disconnect us again during the portin...
Read moreg process. They explained this was some other error. Our business was stranded, we spent endless hours on the phone to their customer activation support team. Hours and hours of talking to people who would start you at the beginning each time. Woe betide if you ring after 5 ... you'll only get sales. Try to escalate or speak to a team leader .... not going to happen. At one stage they admitted their records had changed since 2007 and they could not identify us to Telstra. We are no longer with them and, with respect, if you run a business and need a cost-effective telco in a post ISDN/PSTN world that can provide good local support, go elsewhere. Ours was a dreadful and costly experience. Support in the Philippines might save them money, but it is a dysfunctional mess.Hi Josh,
Thank you for your feedback....
Read more We are truly sorry for the inconvenience caused as this is not the type of experience that we wish for our customers. This has been very poor from us and is something that we will need to improve on. Once again, we apologise for our performance and are disappointed to see you go. Cheers, Shak
- 3 reviews
Our small business had internet, multiple SIP trunks a fixed line and a phone system (local PBX system) with Commander.
Nearly every month we had problems with the service and support is so inefficient that it is hard to believe that they can retain any customers.
Speaking of support:
The local dealers are just sales men trying to lure you into a long term contract and the purchase of a phone system. They have no knowledge and intention to help you fix problems.
The overseas support is inefficient and you will spend an average of 5 phone calls...
Hi Muckl,
Thank you for sharing and sorry for all the inconvenience caused....
Read more This is certainly not the type of experience that we wish for our customers and is something that we will need to improve on. Once again, we apologise for our performance and are disappointed to see you go. Cheers, Shak
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They deserve 0 star rating. 1 star rating is too generous.
I have been commander for 2.9 years using PTSN lines. I wanted to port out my phone number. Multiple phone calls to complete this basic task and in the process, they lost my phone line for 1 day. They said that I cancelled it. After threat to call telecommunications ombudsman, my line was reinstated. During that day where they cut my line, they had the gall to sell me their SIP trunking product. I pay for bills by direct debit. They sent me a bill for $55.50 which they said was overdu...
Read moree despite having direct debit in process for more than 2 years plus issued a late payment fee. Commander contacted and they acknowledged that they did indeed have a direct debit order in place but their system failed. They are completely incompetent and will harm your business by cutting your lines with no warning. They will also try to make it difficult for you to transfer your business to another provider. The best thing is to avoid this company all together. If you have an account with them, transfer out ASAP and document every fault they make in the process so you can successfully litigate and refer it to the telecommunications ombudsman.Hi Dr Poon,
Thank you for reaching out and really sorry to hear about your experience. If you can please send me a direct message with your account details and we’ll sort this out for you....
Read more Cheers, Shak
This is a standard reply that is copy and pasted to complaints. I have closed the account. Thank god I do not have to deal with this bunch of incompetent people. Avoid this company at all costs.
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Details
 Commander Business Line1.0(4) | Commander SIP Trunk1.0(1) | Commander Hosted PBX (Commander Phone)No reviews yet | |
|---|---|---|---|
| Category | Home Phone Service Providers | Home Phone Service Providers | Home Phone Service Providers |
| Phone Services Offered | Business | Business | Business |
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Hi K.Apple,
I'm really sorry to hear that you've had trouble with your phone lines. Please DM me your full name, account number, best contact number and best time to call and we will escalate the matter for you....
Read more Thanks Kim@Commander