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Crazytel

Crazytel

3.1 from 10 reviews · View Statistics
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Reviews

3.1
10 reviews
  • Value for Money
    3.4 (7)
  • Transparency
    3.0 (8)
  • Customer Service
    3.0 (9)
  • Adequate Speeds Yes (3) · No (1)
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Reviewer Photos & Videos

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Liss
LissSouth East Queensland, QLD
  • 5 reviews

can't fault their service so far

published

Just signed up to Crazytel this week and I must say...so far my dealings with them have been flawless, time will tell whether or I'm going to keep using their service

Transparency
5/5
Customer Service
5/5
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Tubbs
Tubbs
  • 19 reviews
  • 16 likes
  • Verified

Misleading DID prices, dissinterested support not willing to fix.

published
Value for Money
4/5
Transparency
3/5
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Rob
RobBrisbane
  • 4 reviews
  • 1 like

Solid performance and excellent help desk

published

Other than a few teething issues with the ATA the service has been faultless. Call quality, reliability has been excellent and the help desk for all my stupid questions have been wonderful. I started with the pay as you go option with the expectation that I would go to the "all you can eat $10 per month option" as my usage increased but the calls are so cheap that I haven't exceed $10 per month yet. This service is highly recommended and my family are all changing to Crazytel as their existing landline contracts expire.

Value for Money
5/5
Transparency
4/5
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Disorganised

published

Re: VOIP service

I lodged a simple billing dispute via my Paypal account for my VOIP service and rather than respond with an explanation they completely closed my account without even consulting me.

The billing system they use is not user friendly and complaint handling process seems non-existent.

Extremely disorganised & unprofessional.

Value for Money
1/5
Transparency
1/5
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Fred
FredSouthwest, VIC
  • 3 reviews
  • 2 likes
  • Verified

Easy-ish to use, mobile app good but fails overall

published
Value for Money
3/5
Transparency
3/5
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SKN
SKNSydney, NSW
  • 4 reviews
  • 1 like
  • Verified

You get what you pay for

published

The service works as it should. No service issues. Have had multiple billing issues.

Issues were resolved but what a waste of my time for such a menial service, I thought it was supposed to an easy product.

Value for Money
2/5
Transparency
2/5
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Nick
NickPerth, WA
  • 8 reviews
  • 10 likes
  • Verified

Awful customer service

published
Customer Service
1/5
Incentivised Review No
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Related Articles

Previous
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
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Chances
ChancesSydney, NSW
  • 10 reviews
  • 22 likes
  • Verified

Billing issues .....

published
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Value for Money
5/5
Transparency
2/5
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Graham
Graham
  • 5 reviews
  • 4 likes

Good for the technically inclined

published
Value for Money
4/5
Transparency
4/5
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Internet Service Providers

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William
WilliamSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Glad i stumbled upon them

published

After seeing the name Crazytel being thrown around in some forums online i decided to choose them as my VoIP home phone provider after switching from ADSL to NBN. Boy am i glad i did! Their services come off as enterprise grade and this is present within their semi-complicated sign up & porting process; as such i wouldn't recommend Crazytel for anyone who isn't familiar with VoIP or computers. Reliable service with a Pay-As-You-Go model.

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Questions & Answers

Jamie G.
Jamie G.asked

Anyone experience issues waiting for receipt of 6 digit security text messages from eg. PayPal- but never receive the text message? So unable to authenticate.
Having this issue with another provider (CallHippo) so don't want to swap/Port if going to have same problem.

1 answer
Rob
Rob

I have been having these issues with Optus from a number of apps requiring SMS security text including eBay, and some Govt apps. Too much traffic these days for the network perhaps????

Get an answer from our members

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