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can't fault their service so far
Just signed up to Crazytel this week and I must say...so far my dealings with them have been flawless, time will tell whether or I'm going to keep using their service
Misleading DID prices, dissinterested support not willing to fix.
Signed up to crazytel - and this is my experience so far;
-Purchased DIDs on the 25th and 26th - paid $1 each
-On 27th was charged $1 again for each DID
- Support says too bad, it is the anniversary of your first DID purchase, we dont prorata. This is very misleading advertising as the signup indicates per month, not on an anniversary date which happens to be 2 days away.
- Cant find the coupon code section under my account to enter the whirlpool code
-When they debited the DID balance from my prepaid account balance the account suspends and n...
Solid performance and excellent help desk
Other than a few teething issues with the ATA the service has been faultless. Call quality, reliability has been excellent and the help desk for all my stupid questions have been wonderful. I started with the pay as you go option with the expectation that I would go to the "all you can eat $10 per month option" as my usage increased but the calls are so cheap that I haven't exceed $10 per month yet. This service is highly recommended and my family are all changing to Crazytel as their existing landline contracts expire.
Re: VOIP service
I lodged a simple billing dispute via my Paypal account for my VOIP service and rather than respond with an explanation they completely closed my account without even consulting me.
The billing system they use is not user friendly and complaint handling process seems non-existent.
Extremely disorganised & unprofessional.
Easy-ish to use, mobile app good but fails overall
The Crazytel portal isn't the easiest of interfaces to manage. Lots of menus then the submenus. Options after options. It's Crazy to manage. Took me 15 minutes just to work out "where" my new number I had just purchased was.
The Crazytel Android app, easy to use. You get, run it, and then once found the part on the crazytel website, click the QR code, and it's up and running. MAJOR problem was, as soon as I minimised the Crazytel App or returned to the home screen, it logged out and went offline. I raised this issue with support, but weeks late...
You get what you pay for
The service works as it should. No service issues. Have had multiple billing issues.
Issues were resolved but what a waste of my time for such a menial service, I thought it was supposed to an easy product.
Awful customer service
Unfortunately, I have nothing positive to say about them. Signed up, went ages before I heard from them to get things rolling, turns out they were calling the wrong number despite details being correct when I signed up.
Had some issues/questions while getting set up, emailed them, super slow reply, actually from memory I didn't even get a reply :(
Then when I decided I had enough, requested they cancel the plan. Nothing. They charged me again, replied, again reminding them to cancel the plan and refund what they just charged. Eventually got ...a reply where they said they refunded it. Included in the reply details of the bank transfer for the refunds, which is great as I never gave them my bank details, they sent it somewhere else, not to me. Reply to that, no reply, nothing, zilch, not a sausage. A month later they have now debited my card again, so not only did they not refund it correctly, they didn't cancel it correctly. Reply again 4 days ago giving a final warning to deal with the issues.... yep, you guessed it, no reply.
Billing issues .....
Good web site, reasonable price and good call quality......
Billing issues surface during my trial period however ......
Basically calling records/charges went missing in the portal for more than a week undetected by Crazytel, and this make it looks like your money disappear (in the portal).
After contact, Crazytel found the record and put it back in. Yet support staff could not explain the strange status of the added record (see image below)!?!
When ask why such error went unnoticed, the reply is ......
Basically this is deemed a rare error by Crazytel and won't do anything about it to prevent/detect it!
On Whirlpool there is another user with similar issue as well ........https://forums.whirlpool.net.au/thread/90y0wlp3 So if you decide to go with this service, please double check their billing records regularly!
Good for the technically inclined
I think that before moving over to a VoIP phone provider like Crazytel, its important to make sure that you are prepared to do the work to understand what you are buying. A telephone nowadays is no longer like in days of old where you plugged it into the wall, got a number from Telecom and started dialing.
Big telcos will hide this from you so that the mass market consumer doesnt get horribly confused. But if you are willing to spend a couple of hours learning something new (and Crazytel is more than happy to respond to queries), then I can co...mpletely recommend Crazytel as a great way to get a quality phone service that is far and away more flexible, independent of any 'bundling' with stuff you dont need, and where you can provide your own hardware rather than being forced to use crippled ISP hardware. Just be prepared to learn and be exposed to some complexity, knowing there IS a path through.
Glad i stumbled upon them
After seeing the name Crazytel being thrown around in some forums online i decided to choose them as my VoIP home phone provider after switching from ADSL to NBN. Boy am i glad i did! Their services come off as enterprise grade and this is present within their semi-complicated sign up & porting process; as such i wouldn't recommend Crazytel for anyone who isn't familiar with VoIP or computers. Reliable service with a Pay-As-You-Go model.
Questions & Answers
Anyone experience issues waiting for receipt of 6 digit security text messages from eg. PayPal- but never receive the text message? So unable to authenticate.
Having this issue with another provider (CallHippo) so don't want to swap/Port if going to have same problem.
I have been having these issues with Optus from a number of apps requiring SMS security text including eBay, and some Govt apps. Too much traffic these days for the network perhaps????
Get an answer from our members
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