Commonwealth Bank Awards

The Commonwealth Bank Awards gift card choice have been cut back drastically. Making billions of dollars every year is not good enough, they want more. I will now be looking at other bank awards programs and banks.

Apr26 - more of the saga ... it appears CBA decided to discontinue physical Awards cards and not replenish them when they ran out. It looks like it was about 5 months between this decision and when they actually removed them as a choice from Website… Read more

- interesting insite into CBA agility & internal coordination !!! To top it off they don't plan to offerr BP Awards cards as Digital. They also deleted Ampol cards. Looks like their Awards program is shrinking. I blame AI :):):) Mar26 - Supply of BP card very intermittent. When you try to choose it you get “We can’t find any Awards matching your selection. Please try again using another option.” The only way you can find out that means they are out of stock is to ring CBA. That error message was written by and tested and approved by an organization which has no empathy with the customer. Angus Sullivan - get your guys tapped into the customer. CBA can't tell you when they will have stock. Australia's biggest bank. What a joke.

Excellent customer service – I ordered garden equipment using my award points. All items arrived except the leaf blower. When I inquired, to my surprise, i was told the item was delivered 10 days back to my address. As I did not get it, I asked for the acknowledgement for the delivery. I was then told due to the current epidemic deliveries are not acknowledged and I almost… Read more

lost hope of getting it. However, the awards team within two days arranged the delivery and I received it yesterday. I am extremely pleased with the way they handled my case.

Great. Love the rewards program – Great card. Always pay by the die date, therefore no interest charges plus the benefit of rewards. Benefit of supplementary card for an additional $10 and only $59 annual fee Show details

Decent Card – I have been using the CBA card since 2013. It's quick in transferring money to this credit card and the customer service is impeccable. Its a decent card to have . Show details

Avoid using the Travel Booking service under the award program, they are charing 30% higher than the hotel, and when i present the hotel invoice to their customer service, they refused to do any refund, it was a fraud, I will cancel all Commonwealth award credit cards. Show details

The entire online package from CBA is the worst user experience I have encountered from any banking app or rewards program. I don't know what drugs were being consumed at CANSTAR when they awarded 'Digital Banking Bank of the Year', but I'm guessing the execs at CANSTAR never have to worry about home loan interest rates on their Commbank mortgages… Read more

ever again.

You have to buy physical cards (ahhh, it's 2025 team- the internet has been around for quite some time now) and wait for them to be mailed to you...that is if you can get the checkout process to work. I can't even add cards to my cart.

Don't worry, they offer online help with live chat, but don't hold your breath while waiting for a response there either. I've been waiting for a response for 33 minutes now, even though they state average response times of 3 minutes.

You get bounced between the app and the browser when trying to complete certain tasks, which triggers 2FA verification processes. That's not a bad thing in itself, but you'll get booted from both 50% of the time during the 2FA process.

Can't wait to get rid of this rubbish and go back to Macquarie.

Non Existent Service – Non existent service. I recently approached CBA credit cards regarding a purchase I made where the product received isn’t what was advertised. The investigator did nothing but reject my claim even though I provided irrefutable evidence to back my claim. The investigator said it’s because I willingly provided my credit card details to the vendor.… Read more

This is absolutely ridiculous, I thought I had buyer protection when using CBA credit cards, APPARENTLY NOT!

Max free – Ive Maxed out my limit. Soo paying the upmost in interest possible and they have the audacity to let me spend past the limit and then charge me per transaction there past a further $10 for no apparent reason. No extra workload on their behalf but considerably more detriment just for me (like it was a punishment). Far king are souls. Lone sharcs Show details

Bad product and impossible to return – I have spend 6 weeks trying to return a shaver that does not work. It is impossible to do. I have lost pints and 3 hours of my life I will never get back Show details

GOODBYE CBA!!! – Only one word to describe this credit card application: TERRIBLE!!!! From the start of application, it was a painful. Too much unnecessary documents asked and at the end, they just ignored them. I DID SENT all the requested documents a few times, I called customer service a lot of time and still NO RESULT. They just ignored them. My confidential… Read more

documents that I sent just disappear somewhere. The customer service was very slow to follow up and they did not cooperate each other. One person said to resend the documents, the other person just decided to close my application and did not approve it. Consider I was a long time customer , I was pretty upset and I decided to move far away from this bank. The best decision in my life. How come the big and famous bank does not realize that customer service is always no. 1 . Very bad experience and I would never come back. There's so many other banks out there who give bigger rewards than this credit card and hassle free application and the important thing is that, they have much better customer service. Goodbye CBA!!!

Fuel Card Redeemed With Points Is A Dud - Awards Points Wasted – I redeemed my awards points for 2 BP fuel cards. 1 was used by my wife which was fine, the other was rejected when attempting to use. Commbank advises me that the card issuer (BP) says it is an old card which is impossible as I do not hold onto old cards. They can tell you anything they want and you cannot dispute what they say. They will not… Read more

cancel and re-issue or fix the problem. My advice to anyone thinking of using this service is to photograph the card on the day you receive it, however, if you cannot use the card Commbank will not help you and you will have to wait on the phone for very long periods to get through to anyone.

Great until you make a mistake - then unable to help :( – I accidentally ordered too many of an item with my awards points. This was on the weekend - outside of business hours, so I couldn’t call to rectify this. Called the next business day - I was very politely informed that it was too late; sorry, already processed and nothing they could do. Very disappointing. I made a mistake, but there was no avenue to rectify it. A very unforgiving system. Show details

Inability to communicate or deliver. 'Escalation process' is a joke – I made a mistake and ordered the wrong colour... So i tried to cancel the order, which you can't online. This is the first thing that is very poor about CBA awards program. Called to cancel. I was told yes its cancelled. So I ordered the right colour item on the 10th. Next day the first wrong coloured item was delivered. So now it needs to be… Read more

returned. Call up, how do I return an item? I was given 4 different avenues all contradictory and none based in any real world. So I still have the product I don't want... and 12 days past there delivery window of 10 days I still haven't seen the correct order. I think this could be the worst service I've seen from the bank. I've been with them for 30 years and my dad for 65. This is the first time where I'm contemplating leaving as clearly they don't care... at all. Needless to say very unhappy with the awards program. Yes easy to accumulate and spend... nothing else works. Avoid with extreme prejudice.

Low minimum credit limit – Good entry level card. The low minimum credit limit of $500 makes it accessible for those times when you need an actual credit not debit card for hotel stays etc. Not really any other benefits of this particular card to mention. Show details

Does the job – The great thing about the CommBank awards card is the convenience in online mobile banking. The awards themselves arnt that interesting for the amount you have to spent to redeem them. Show details

Commonwealth credit card – You would pay Standard fees. Easy to transfer balance to credit card Rewards given by commonwealth credit card are minimum Not very satisfied with rewards and points scheme. Try getting offers from other banks

Fantastic Awards – Been with Commbank my whole life and would never change. Based on my experience using Commonwealth Awards creditcard makes it easier. The cons would be the international fee charge which is quite high! I find it relatively easy to transfer my balance to the creditcard. The app is super! Satisfied with the costumer service (answered all my… Read more

queries), conveniency with Commonwealth bank (branches nearby), getting rewarded for using it and claiming the awards made easy. It is easy to accumulate points and simple to redeem them.

Functional and straightforward – I have been using the CBA card since 2013. It's quick in transferring money to this credit card and the customer service is impeccable. but I'm not too happy with the annual fee. Show details

Good Card – I have been using the CBA card for the 4 years. The customer services is good but I don’t like annual fee. Also CBA used to give for Amex 2 points for $1 spent but they get rid of it. Show details

Reliable and instantaneous response when used – Works well in multiple scenarios such as for eftpos machines or vending machines using PayPass application of payment in addition to the standard swipe or insert and pin method of use. Show details

Easy to use – I have been using this card for years and find it simple to use. The bank app makes it very convenient and it is easy to transfer money to the card and do your banking. I like the points, good way to treat yourself. Show details

Great card from a great bank! – I've been banking with CBA for all of my financial life and my awards card has helped me reward myself with a range of different items! App is user friendly :)

Reliable services – Good bank with a lot of youth incentives that help you manage your money more efficeiny. As a result I am able to manage and finance my money now at an important age Show details

Accrue points for everyday usage – I simply use the Awards card for my everyday grocery to apparel shopping. The amount that I would have spent from my Debit card , I spend the same with my credit card and accrue points for the usage. Its a pretty good card for me till now. Show details

Absolutely rubbish now days!! There is nothing worthwhile having. You can’t even get a TV. Used to be a great system – There just ain’t anything with spending your points on. I used to live comm bank rewards and looked forward to shopping with my points. No it’s not worth it. Seems like no one is trying anymore. It’s going to cost them a lot of customers. Show details

A simple and beneficial CBA Awards MasterCard – I used this card with $5000 limit to pay all my bills and purchases. Initially a bonus reward of 30,000 points was given which I used to purchase $150 worth of Caltex fuel cards. Every month I have been given more reward points to purchase many gift cards. Annual fee also low and have a 55 days interest-free period. Show details

Good card for Lots if Rewards – My Commonwealth Bank Rewards card is easy to use. I have had this card for many years. All you need to do is pay for anything every time you shop and watch your points accumulate on your card. These points are great for all sorts of rewards and are very handy when you want to redeem for different things. I particularly like to redeem… Read more

supermarket vouchers like Coles and Woolies. These rewards are also handy for special occasions like Birthdays and Christmas. The supermarket vouchers are available straight away via e-gift cards. Other rewards such as electrical, outdoors and more generally take between 2-4 weeks to arrive depending on their availability and where they are coming from.

Love CBA standard Visa – How good are CBA ... they send me a text three days before my payment is due reminding me to pay on time and if that is not enough I have been informed that they have waived the annual fee this year. No complaint from me. And I don't even have a CBA bank account. Show details