Commonwealth Bank Low Fee

Concerns re CBA BANK actions and regulations re accounts and Credit cards – PLEASE PERSEVERE AND READ THIS AS WHICH BANK HAS CHANGED! Seems long term customers are no longer rewarded. Also that some staff are not at all helpful not consist as this card utlised for a few years, has had the regulations changed. Given the Reserve interest Bank rate fell some time ago and with it savings accounts, the same did not happen… Read more

with credit cards. The interest remaining at 13.99% and a whopping 21% if anyone wanted a cash advance!! Savings stuck on 0.05% on pensioner accounts and 0% on cheque accounts. In mid 2023 information was that there would not only be an increase in card fee but also that the new cost annually be $72 but charged monthly at $6 and every month charged on the card? Not only is it a nuisance if zero balance for a couple or three months in paying up $6 or else interest it is presumed and if spreading a couple of purchases over a couple of months. Mid this year another message was received stating credit card paper statements would cease and info sent via email. ( While the internet and email is a great tool, should power fail or internet not working to enable obtain balances, and needing to rely on paper statement it EMAIL IS NOT SECURE SHOULD SOMEONE SCAM OR THE STATEMENT NOT ARRIVE AND NO KNOWing WHERE IT HAS GONE?

Following a call and checking on line the options changing it back to paper, the statement did not arrive, the call stating I required paper statement leaving me not knowing the details even after accessing statement on line which would not download full statement only a list of credits and debits. No opening balance or closing balance, specific statement period dates, interest rates. I contacted the bank and a helpful assistant rectified the problem and reimbursing the monthly fees for August and September, October and November on the general statement pages. However the September / October statement failed to appear in the mail. November arriving in the post but no credits listed of the card fee. This despite request a complaint had be lodged directly with CBA. When the October / November 2024 statement arrived ( still no Sept one but the check on line only debits and credits) on forensic accounting in checking through the statements to ascertain the amount owed by a certain date so as not to incur a hefty late payment fee of interest charges, was able to determine that every statement since August was incorrect in balance. ( 4x $6 credited to online accoount not appearing on statements ...counts not marrying up re dates.

I lodged a compliant with AFCA who promptly made contact in response and then a CBA officer who deals with such.. they would take the matter up with the bank but no guarantees this understanding officer at the bank offering as a resolution a small remuneration re the future fee charges and assurance of paper delivery including copies of corrected statements as when checked on line showed as active. I accepted this " goodwill payment" applied to the credit card and which is expected to appear on the next statement. However the new statements requested when arriving were still not corrected as refunds applied three months ago were NOT Listed. After speaking with the bank again and three different operatives who stated different reasons such as the credits were applied after the statements had been sent ( which wasnt so), that they will appear on the December 2024 statement due ( $24 or 4x$6) and that they had been credited on the 8th Nov?? So why three months to credit it to the paper statements? This such that my statement balance is $24 shy and should I not include that in amount owing be short in payment if clearing balance by end of months and incurring interest? One suggestion from CBA is that I change my credit card to a better option. On reviewing the cards an option of one ( if spending $300 a month on card but only a $3 fee monthly is totally unacceptable) "a seemingly catch you out " option re ones financial management. other alternatives offering cards at 20.99% interest charges. As to offer of usage purchases of $ 1000? a year as someone stated then no annual charge . Financial manipulation?? Am angry as we have been associated with this bank for many decades, since a child, home loans, credit cards and accounts into which we placed money for safe keeping. Recently a scam debit appeared on Complete Access account from an overseas company not ever known or utilised, the card not used here in recent times or scanned by anyone else or cheque written, but no reason as to how or why... as to amount pending on cheque account which CBA failed to provide feedback but the amount sitting there for almost a month when funds were transferred out of that account to reduce balance so to deter loss given a pending amount eventually disappearing?

I am very concerned that this major bank ( once government owned but privatised/ sold off) is changing their regulations to suit their agendas but which seemingly unethical and outside the requirements of adequate provision of detailed information with limited care or consideration for their customers, re security . This costing more for a service but reducing those services but when customers call, are told some spin about difference in time / appearance between statements and transitional records when any intelligent humanbeing knows that they should be accurate and correlate, not requiring hours of calculation and cross checking when on line these accounts DO NOT SHOW A RUNNING BALANCE, WHEN PAYMENTS AND PURCHASES CREDITS AND DEBITS MADE ONLY A CURRENT BALANCE ? This agreed with by the CBA agent dealing with AFCA agreed. One might say, change banks. However this is not always an easy option and why should customers be intimidated in changing their banking institution at loss to them when onus SHOULD rest with banks to provide a fair and equitable service. Is why I am posting this to increase awareness of what is happening in this country.

Cheap tactic by commonwealth credit card – I am using comm low rate Gold card nearly year. Suddenly, last month statement small letter specifying your international transaction rate increased 0 to 3.5%. Who reads statement in details? Better to have communication email like other banks. It cause 200 plus additional international transection charges. It happens, no complain, but spreading awareness on cheap banking tactics. Show details

Customer Support is very lacking – I purchased items from overseas using this credit card. It was my first time I've had a credit card with CBA. Unfortunately the seller was dishonest and I wanted to lodge a dispute the transaction as they never sent me the product. With most other banks, in this situation, I could send a copy of the disputed transaction along with my contact… Read more

history with the seller, and they could investigate and reverse the transaction.

Sadly, with CBA they do not offer any such service. I contacted them multiple times, was referred to call them (could not get through, over an hour waiting), was referred to use their chatbot (which went no where), and then messaged their customer service team who simply referred me to phone their call centre.

I then lodged a complaint, and their "Customer Relations" "investigated " my situation and their conclusion was also to refer me back to their call centre.

CBA offered no support at all and only wanted to fob me off. I would not recommend the CBA for credit cards as you will have no protection or access to customer service at all.

Check your statement carefully! – Overall I'm happy with this card, I pay the balance in full each month so don't care about the interest rate, only care that it has no annual fee if you spend at least $1000 a year on it, which I do anyway. So I was not happy to see on my latest statement an annual fee of $29.00, especially as the same thing happened a year ago. Rang them and… Read more

told them my problem, the guy who answered checked and said I'd only spent (about) $160. Told him I had my latest statement in front of me where the balance due for the month was over $1400. He put me on hold for a while... when he came back he was very apologetic and said I would be credited the $29 and said something about "system error"..... as it's happened two years in a row I can't help wondering if they do it on purpose, hoping it won't be noticed??!!

I guess I shouldn't complain as effectively I have a free credit card - just so long as I don't mind spending an age on hold when I ring up each year about the incorrectly charged annual fee!

Very good with low fees – Very easy to use the card and also card less transactions with Comm bank. Easy to make payments and transfer money. I will recommend this card to my friends and family. however it would be best if the card included some extra features like travel insurance (while travelling overseas) etc. Show details

Excellent card for the budget conscious – I have held this card for more than 30 years now and I have never looked back. Its a credit card, nothing else, what you see is what you get. No frills, no rewards program, no bonus points. But ALSO: No annual card fee, variable credit limit, reasonable interest free period and an interest rate that compares well to other cards. I have always… Read more

kept a positive balance in the card account so I have not paid any interest or incurred any costs in all the years I have had the card. I have twice had to cancel it due to unauthorised third party transactions after I had used the card overseas. The 24/7 support I received was excellent, with a new card issued within days each time and no financial loss i.e. instant refunds of the unauthorised transactions. I can only highly recommend this card, you get exactly the same service and benefit as you would from other cards which charge substantial fees.

Credit card for first time user – I got this card after a promotion event. There is no annual fee for the first year and can be waived if you spend 1000 per year. However, the credit is pretty low so I still need to use my debit card. Show details

Glad I was able to recover the money I lost – Last year I lost quite a huge some of money  after my account got hacked.. the bank turned a blind eye. Was honestly such a horrible experience but I'm glad to say that i've finally been able to recover all the money i lost huge thanks to Payback Service. I've always been skeptical about asset recovery companies but i'm glad i gave them a chance. If you've also lost money online you should check them out to help you get your money back

Terrible service by commbank – Expensive and the customer care service is extremely bad. Would not recommend them at all. The application is slow and their web ui was broken. Took more than 10 days to process an application. Show details

Good No Frills Card – With No annual fee on a low yearly spend this is a good no frills card if you are not interested in earning points or having any other added options. Show details

Pretty good – I got this card for a promotion of cashback after $500 spend, with no annual fee. It worked well for the time I used it, and I received the cashback quickly. Show details

Great Credit Card for Everyday Use – I use this credit card for everyday grocery shopping, travel tickets. If you spend $1000 per year, the $29 annual fee is waived off. I really like this Mastercard credit card. It has high international transaction fees so not really good for international shopping. Show details

Good for salary packaging purposes, but keep in mind no rewards – Essentially a no-fee credit card for me as it's easy to spend $1000 per year and have the fee waived, but it doesn't come with any rewards schemes. Useful for salary packaging living expenses on credit card repayments. I don't use this card overseas because it'd incur 3% international transaction fees. I did not transfer my balance to this card. Show details

I had this for a year and it was great – I've always banked at Commonwealth and I often get emails about their low free credit card. I signed up when they had $300 cash back offer. Since I am banking with CBA, it is very easy to pay the credit card. I can transfer the money and it's deposited right away into my credit card. Customer service care is excellent, I love their online chat. Show details

Good first credit card low fee – Got this card when got my first proper job. Because of trend, everyone need a credit card etc. I recommend this for anyone that want to own a credit card when they don’t really need it. Low fees. However, interest bit high imo. Pay off every month, you good to go. Show details

Fine, not great – Pros: • Lets you lock down international transactions, set limits. • No annual fee if you spend more than $1000. • Haven't had a problem with fraudulent transactions. Cons: • No rewards programme. • High interest rates. Show details

love it, so handy – It is a very handy card, with no annual fee (spending $1000 a year is just too easy), I use it for every day purchases. It's very useful to monitor my spending, and I can accumulate some interest in my savings account before I pay off the bill. When I got a charge I did not recognise I got my money back easily, within a couple of days after I made the complaint. Show details

Best value card I’ve found! – It doesn’t have any rewards program, but does have 55 days interest free on purchases and the $39 annual fee is waived if you spend more than $1000 each year. Show details

Very handy for daily use – I never used this card in overseas as I am not interested in paying international charges. Also I never transferred my balance to this credit card. I use this for daily uses. Show details

Good card – Able to accommodate my needs, haven’t used other credit cards but happy with this one so far. Gets 59 aud annual fee. I get a reminder for me to pay my fees on time via text which is good but can be annoying at times Show details

Great card, have no complaints! – the card does what u need it to do, no problems inside or outside Australia. Transferring money is also perfect. I've had it for 3 months now, got it just before travelling and haven't had a single issue. Show details

Great Value Card – Great Card for daily activities. Low Fees makes it better. Have this for last 3 years and never changed the mind to go with any other provider. Now with Apple Pay, it is even better Show details

Basic credit card with good app – Found the CBA app really user friendly compared with other banks. I haven't used this card overseas to avoid the transaction fees. The negative is that this card doesn't have any points nor international insurance so it is only good for using within Australia. Show details

Does everything I need it to do – We needed an emergency credit card for bills mainly & this suited my needs. No annual fee if you spend over $1000 in the year. But no perks unfortunately which may be a problem for most. Show details

Commonwealth credit card – This card suits me down to the ground as it is easy to track types of expenditure to see where my money is being spent. I would definitely recommend this card. Show details

Good no issue so far – My credit card got compromised once somehow, lodged a claim/report and CBA refunded straight away so, so far so good. Also forgot to make my repayment once and CBA was understanding enough to waive the late fees. Show details

Really awesome – This credit card has really LOW rates and I moved all my money to westpac but kept one account with commonwealth because of the really low rates and I mainly use it for cheap purchases Show details

Its a good credit card but needs to be used properly – I have been using this card over a period of time and has found it very handy,But unfortunately have never used this card overseas.I have only used this card for my flight ticket bookings and to pay the bills. Show details

This card is good to use – Whenever I used this credit card for payment, I transfer back the amount I used from the CommBank app immediately. It is good that sometimes I do not have enough money on the debit card and lazy to transfer the money on the spot, therefore this is an alternative way to use it. Show details