300 reviews
Been a year since installation and I have to say it was money well spent, purchased my first replacement filters which are inthink a bit expensive at around 350 dollars for 4 but the water still tastes great, so il will hold off replacing for another month, given the amount of bottled water i was buying at around 500 dollars a year the breakdown… Read more
may take a few years but thats not considering the other benefits such as less chemicals and minerals while showering, washing clothes and delicious coffee. Installation was quick, the installer knowledgeable and cleaned up after himself and explained the units operation, yes the whole thing is expensive but I think worth it
The Filtration system is great. From the first time you use it, the difference is noticeable. The water straight from the taps is so good and there is no chemical taste at all. The glass shower screen is also clearer. I highly recommend the Complete Home Filtration system if you are considering installing a filtration system. Show details · 1
The consult and installation was quick and easy. The plumber installs the unit at mutual agreement after the assessment and recommendations is done. The result is instant, after installation the chlorine level is tested straight away. We are happy with the purchase and install so far. The water definitely feels fresher and cleaner. Highly recommend it. Show details · 1
Reviews with attachments
Great service quality product great tasting water excellent support along the way Show reply
Finally I have filtered water. Paul did a good job! Show details · 1
⭐⭐⭐⭐⭐ Highly recommend! Installing a home water filtration system is one of the best decisions I've made. I've taken control of looking after my family's health, and the difference has been incredible. The water tastes so much better, there's no more skin irritation, and the unit is neatly wall-mounted, making it easy to maintain the area around it. Excellent service, professional installation, and worth every cent. Show details · 1
From quote to install was quick and easy, thanks to complete home filtration my water tastes soo much better no more Chlorine smell, plumber was really quick and did a nice job installing even putting back my pavers and cutting around new piping Show details · 1
2 weeks into our journey with CHF we are loving the purity of the water, shining hair, and soft fluffy towels. Our water bottles can taste the difference. Show details · 1
What I have noticed is the water does taste better, but i have not noticed much else. Show details · 1
The system itself is really good. Very happy with it. Michael was very helpful/excellent and did not feel pressured into signing and the plumber was also good. My only comment is their referral system… i was referred by a friend from Perth and when i was asking for this, they said that since i did not tell them about it when i booked (eventhough… Read more · 1
on my 1st consultation i told them about it) they refuse to give the friend the referral bonus(?) - i hope they change their mind about this Now i referred a friend and she mentioned this when she booked and when she spoke to Michael, her system has been installed and i am just waiting for my referral bonus … wonder when that will be
Excellent product. Quick turn around for installation and all round good service . Price of product it’s self, a little pricey . But very happy overall. Show reply
Worst after sale service. The filter housings split ( after warranty of coarse) and had to purchase new ones. Obviously a cheap product. Should be way more durable for the price. Also you cannot buy generic filters as their design doesn’t allow anything other than their filters. There are equally good products available that are much cheaper as i… Read more
have found out. Plus they are in WA so anything you need takes weeks to get to you. This system is Certainly not value for money.
Find out how Complete Home Filtration Complete Home System CHF-6000 compares to other Water Filters
Know better, choose better.
The filtration system seems to be great. Installation was the issue. The plumbers had to pull up pavers to do the install. I accept they’re plumbers, not pavers, but CHF needs to take responsibility for making good on jobs and get a paver on their books for finishing the job. As it stands, a heap of sand has been removed (which the plumber was… Read more
shovelling into the garden before I stopped him), the pavers are all uneven, and there’s a paver removed for me to deal with.
I’ve now got a future issue with sinking pavers, bricks I’ve got to lift back up, and one or two that I’ll have to cut.
CHF could have spent $200 on a contractor to “make good” here and preserve their reputation, but they’re not that type of company. Buyer beware.
Thank you for your feedback Michael.… Read more (+1 reply)
Latest follow-ups
Definitely not as good as I heard it was. Been a month now and still not noticed a difference in the taste, hardness of water or anything. Show reply
Follow-up · I expected the water to taste more like rain water, but it tastes like chemicals. It has dried my scalp out so badly. I’m definitely not happy with it. I’ve also found the after care people extremely rude.
Follow-up · Dave from Complete Home Filtration came out in August to assess my system. He was incredible. He tested my water and changed one of the filters for a different type. Immediately I could taste the difference in the water. It was no longer tasting of… Read more
Have found that we use less shampoo and soaps as water is much softer Show details · 1
Follow-up · water pressure is great, my skin is less flakey, and the clothes are rinsing out better
Professionally fitted and on time. The 3 filters are very well made. Show details · 1
Follow-up · I didn't really notice any difference in the water quality but I am of the belief knowing that I have chosen a good quality system delivering clean and unadulterated water.
Positive reviews
Installation was seamless ontime very polite, but more importantly quick, knowledgeable and clean. Product is as advertised clean fresh efficient water no hassles and family notice the change immediately. These days they now prefer drinking water. Show details · 1
Have filter system for couple of weeks now, Probably a bit early to notice anything at the moment, tho we have noticed a bit of a drop in the water pressure, still happy with purchase Show reply
The filtration system really makes our water softer and silky feeling in the shower, and it's great we can drink from our tap and not have to deal with big spring water boxes. Show details · 1
Negative reviews
COMPLETE RIP-OFF — DO YOUR RESEARCH BEFORE BUYING I purchased a three-stage 15" filtration system from Complete Home Filtration around four years ago, and looking back, I feel I was given misleading information and significantly overcharged for both the system and replacement filters. I was told that the filters do not taper off or lose… Read more
filtration performance over time — essentially that they would filter consistently from day one through to the end of their service life. with no evidence to back it up.
The system was also advertised at the time as being capable of filtering PFAS, but that claim is no longer advertised on their website. That raises some serious questions about the information I was given when I purchased the system.
Then there is the ongoing cost.
Replacement filters for the 15" system cost over $900.
I recently purchased a premium 20" three-stage system using premium European-designed filters for around $600 — less than the cost of simply replacing the filters in my Complete Home Filtration system. Replacement costs for all three filters in the new system are under $200.
The reverse osmosis system is another example. I paid approximately $1,200 for the system, yet the same unit is now advertised elsewhere for around $600, almost four years later. Complete Home Filtration also quoted me over $400 for replacement filters, while I can purchase premium-grade replacement filters elsewhere for under $200.
I also experienced issues with the installation process. When I placed my original order, I was told there was a 4–5 week wait for installation. However, after I started asking questions and comparing their filtration systems and filter designs with European alternatives, my system was suddenly installed within one week.
After doing considerably more research into filtration systems, filter media, replacement costs and alternative suppliers, I feel that I paid far too much for what I received.
My advice: do your research before buying from Complete Home Filtration. Compare the actual filter specifications, filtration claims, replacement costs and the systems themselves rather than relying solely on what you're told during the sales process.
For me, the experience has been extremely disappointing, and I would not recommend Complete Home Filtration based on my experience.
Thank you for sharing your feedback. … Read more
We were genuinely interested in purchasing a water filtration unit and paid the required $400 deposit to proceed. Shortly afterwards, our lives changed dramatically when my father was diagnosed with advanced-stage cancer. I had to travel overseas urgently to care for him, which resulted in significant hospital bills, travel expenses, and the loss… Read more
of my income after leaving my job to support my family during this difficult time.
Our intention was to finance the purchase through Bright Finance. However, after speaking with Bright Finance, we were advised that our application was unlikely to be approved because they required current payslips from both applicants. Due to my circumstances and having left my job to care for my father, I was unable to meet those requirements.
We explained our situation in full to Alistair from Complete Home Filtration as well as to Bright Finance. Despite providing a genuine explanation supported by our circumstances, Complete Home Filtration refused to show any compassion or flexibility. We were informed that our $400 deposit would be forfeited.
After numerous follow-ups, Alistair advised that the deposit would only be refunded if we obtained a formal rejection letter from Bright Finance, despite Bright already advising us that our application could not proceed because the required documentation was unavailable.
Given the exceptional circumstances surrounding my father’s illness and the financial hardship our family experienced, retaining our $400 deposit is unfair and unreasonable. We believe Complete Home Filtration has failed to act with empathy or fairness, despite being fully aware of our situation. In our view, withholding the deposit under these circumstances is an unjust business practice and has left us feeling extremely disappointed.
Thank you for your feedback. We note… Read more
Find out how Complete Home Filtration Complete Home System CHF-6000 compares to other Water Filters
Know better, choose better.
We were genuinely interested in purchasing a water filtration unit and paid the required $400 deposit to proceed. Shortly afterwards, our lives changed dramatically when my father was diagnosed with advanced-stage cancer. I had to travel overseas urgently to care for him, which resulted in significant hospital bills, travel expenses, and the loss… Read more
of my income after leaving my job to support my family during this difficult time.
Our intention was to finance the purchase through Bright Finance. However, after speaking with Bright Finance, we were advised that our application was unlikely to be approved because they required current payslips from both applicants. Due to my circumstances and having left my job to care for my father, I was unable to meet those requirements.
We explained our situation in full to Alistair from Complete Home Filtration as well as to Bright Finance. Despite providing a genuine explanation supported by our circumstances, Complete Home Filtration refused to show any compassion or flexibility. We were informed that our $400 deposit would be forfeited.
After numerous follow-ups, Alistair advised that the deposit would only be refunded if we obtained a formal rejection letter from Bright Finance, despite Bright already advising us that our application could not proceed because the required documentation was unavailable.
Given the exceptional circumstances surrounding my father’s illness and the financial hardship our family experienced, retaining our $400 deposit is unfair and unreasonable. We believe Complete Home Filtration has failed to act with empathy or fairness, despite being fully aware of our situation. In our view, withholding the deposit under these circumstances is an unjust business practice and has left us feeling extremely disappointed.
Thank you for taking the time to speak… Read more
Recent reviews
QLD, change in our water has been amazing , we lived off tank water for over 30 years , was fresh and tasted great , we sold our acreage & moved into the suburbs , the town water was horrible , the smell & the taste , i just couldnt do it after 4 mths we had to do something so we found this filtering system , was installed with ease in less than a week , i can drink water again from our tap , best thing we have done Show details · 1
Love my new filter. Jordan the sales rep was super friendly and informative and not at all pushy. We also had Jordan the plumber who was very helpful on where to put the system and made our water supply a little faster and not at all slower which I first was worried about. Thx guys! Show reply
Excellent service from the Trades, on installation & a very efficient handover, on the operating of the unit, Very noticeable difference in the taste and quality of the drinking water & tea/coffees Show details · 1
Very happy with my Complete Home Filtration. Customer service was amazing. Darren was amazing let me know when he was on his way, explained everything to me with the installation of my replacement filters. He was very polite, professional and did a wonderful job. Highly recommend this company and Darren for your home water filtration. Show details · 1
Really happy with our new Complete Home Filtration system. It’s only been a few weeks, but we’ve already noticed a genuine difference in the quality and taste of the water throughout the house. The whole process from initial enquiry through to installation was professional, straightforward and well explained. The installation was neat and the team… Read more · 1
were great to deal with. Very pleased we made the decision to install it and would happily recommend CHF to anyone considering whole-home water filtration.
We purchased the home filtration system plus the drinking water under sink system and living both. Having filtered drinking water at the flick of a tap is so convenient, and our skin and appliances are loving the whole house filter :) Show reply
Fantastic customer service. Feels so nice to be able to drink straight from the tap. Noticed such a big difference straight away. Very impressed with the service from initial contact and quality of the setup. Show details · 1
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Jason Thank you for taking the time… Read more