Puratap

Turned up, did the thing, water still comes out, house remains intact. Friendly bloke and got it sorted quickly. Couldn't ask for more. ⭐️⭐️⭐️⭐️⭐️

Great friendly service. Best prices in town for beautiful clean water

Puratap is so much nicer to drink than tap water. I use it for cooking, when I buy flowers I use it in the vase, it seems to make the flowers las a bit longer, I have even noticed a difference in my hair when I use it in a spray bottle. Couldn't be happier with Puratap.

Even though it’s been 9 years since my puratap was installed, Puratap never disappoints me. I had an issue with my tap recently and they booked me straight away. The issue is fixed now and here I’m writing about my positive experience with them. Show details

Abby was extremely thorough, accurate, efficient & hard-working. He made me feel like a valued Pura Tap customer. I highly recommend Abby. Thank you, so much I'ts extremely appreciated. Show details

We have used puratap fo the last 20 years give or take and we have been very happy with the service and quality of the product. We have them change our filters every year.

My Serviceman was so nice, happy, on time, we had a little chat, he explained that my 10yr warranty was overdue and why it actually mattered, so I did the extra stuff, happy days, in/ out and done. Love my Puratap and the service that comes with it Show details

I do not recommend this company or their products. Since having an annual filter change by a Puratap tradesmen four days ago, we have a terrible smell in the cupboard where the new filter is located. We have tried running the filtered tap multiple times for 10 to 15 minutes and the disgusting smell persists. I attempted to discuss this with… Read more

Puratap at their call centre four days after the filter change. The phone operator was extremely rude and unhelpful. She asked me repeatedly what the bad smell smelled like and kept talking over me when I tried to answer her questions. I told her repeatedly that it was a disgusting smell that smelt like garbage or sewage, and told her it was difficult to describe the smell other than it was disgusting. Instead of listening to me, she kept asking me what the bad smell smelled like. She then told me she would not continue with the phone call claiming that I was raising my voice. I denied raising my voice and told her that the call was on speaker whilst I was doing other things. She became ruder and ruder and again threatened to not speak with me despite me explaining that I was not raising my voice with her. I eventually asked her out of complete exasperation, was she going to help me resolve this problem or would I need to take it to the ACCC. She told me that I was welcome to take my complaint to the ACCC. So thanks a lot for your lack of help from a long-term customer Puratap. I called you with a legitimate problem that was not present before your tradesmen changed the tap filter. And instead of receiving consumer support under your warranty, your phone operator was not only rude and unhelpful, but told me to escalate my complaint to the ACCC. I am absolutely disgusted with your bad customer service and refusal to honour your product warranty. I wasn’t even provided with a receipt by Puratap for the filter change done four days ago until I requested a receipt in a formal complaint to Puratap today after the rude and unhelpful phone call to their call centre (not providing a receipt is another breach of Australian Consumer Law). So I will complain to the ACCC as well as Consumer and Business Services SA and you have lost a long-term customer who will never recommend your company again.

Very good service and product, I recommend it because it's quality water with a reasonable price. There are many water purifier companies around so I hope Puratap is the very best, at least as good and beneficial as any of the other sources around. I've got trust in the product and as water is by far my most taken fluid intake I am wrapped in both… Read more

the quality and quantity of what can be had. I love water and Puratap is a very worthwhile investment if you love water as much as I do. Healthy, fresh and clean water on tap for a good price is great. Good luck when you decide to install Puratap!

Have used Pura Tap for as many years as I can remember. Staff are always prompt, polite and friendly. Yes it is another expence but worth it to know our water is clean. Many in the Hills complain their water tastes vial. Ours is fine. I have renewed the tap in 2024. Show details

We had our Puratap tap replaced (it was old) but it was leaking. It only took two days from our phone call for a rep to come and replace it. Happy with the service.

Love Puratap. We’ve had the double filter one a long time and have it serviced yearly. The technician is always friendly and on time and replaced anything required. It’s a much better system than anything else we have researched.

The serviceman arrived within the advised window of time. He was very friendly, asked how my morning has been, and very efficient with the Puratap service. A great Customer Experience! Unfortunately I didn’t get his name, but please pass on my Thanks and above comments to him. Any interaction I have had with Puratap, via phone, SMS or in person has always been great! Kind regards, Wayne D

Having moved to SA from interstate where I had very good drinking water I could not handle the taste of SA water. Have had a puratap for going 14 years and can not imagine going back to normal tap water Get my scheduled filter change every 12 months at a fixed price barely changes year to year Show details

We have used puratap for many years, I have tasted water from other brands however only puratap gives you that clean fresh water taste. 100% worth the investment. Show details

I am extremely disappointed with the service from PureTap. They installed a filtered water system at my property this morning. A few hours after the installation, we discovered a significant leak under the kitchen sink. Before this installation, there had never been any leaking issues — the property has been well maintained for years. When I… Read more

contacted PureTap to report the problem, the customer service team refused to send anyone to fix it, insisting that “nothing was wrong” and that their plumber had explained everything to my mother. This is completely untrue. The plumber did not communicate anything at all — he simply completed the job and left.

The leak clearly started only after the installation, yet PureTap took no responsibility and offered no support or solution. This is extremely disappointing, unprofessional, and unfair, especially when the issue was caused shortly after their work.

I would not recommend PureTap to anyone based on this experience. Poor workmanship and even worse customer service.

Very aggressive sales tactics. They always call one month before unit is due for replacement; and then demanding they attend when it suits them, and not you. Husband and I are disabled and cannot bend over. The technician took out cleaning products from under the sink to get to and replace the filter, and then just left them scattered on the… Read more

floor. He pushed and pushed us to upgrade the unit saying the new one filtred out 3 "dangerous" chemicals. When I asked him to write down the names of the chemicals he simply refused. We have been with Puratap since the company started up. This will be our last year with them. Will go elsewhere for cheaper and better service.

Plumber left a mess under my sink, water on my floor, put unit in wrong place which affected my storage system & then tap leaked all over bench tops as soon as he left. Had to get him to come back & replace tap & move unit. I was offered $10 off my next service which goes nowhere near to the time lost and inconvenience caused to me. The tap was unlucky, the rest just shoddy work. Be very wary folks.

I have been reading all these reviews right back to the 2011 review and no, Puratap is not listening Adelaide, as they state. They still call a month earlier than they should so year on year the filter gets changed earlier and earlier. They still do harass you with text messages and I am now done with them.

Constantly upselling and saying that you need new taps etc and giving inaccurate information re last tap change etc. Service was an hour later than booked but the service person did ring to let me know that he was coming from the opposite side of town to me. Feel like the company holds its customers hostage to its products. Then got a survey from… Read more

the company only allowing positive feedback to be submitted. Poor form and am looking at getting it removed from the premises

Disappointed – We have been with puratap for over 10 years, we had the same tech..for years friendly then 2 years ago another tech not so friendly last week we had another tech turn up for our yearly change, he stank wasn't friendly and seemed rushed..so anyway after the deterioration of service..adios pure tap..

Puratap all in one is too expensive to maintain – Have the all in one tap system. Washer soon went. Had it repaired by a plumber because the warranty had just run out. I've had it replaced a second time and it's leaking again. Talking to puratap they are happy to fix it for a price. The previos puratap lasted years with trouble free service but this new system coats $80 a year for filters and… Read more

about $60 a year to have the washer replaced. Im having it replaced with a self install hiflow system from bunnings.

Puratap RIP! – Why do Puratap think it's OK to book you in for a filter change at 11months. When I rang and said I would like it done at the end of the next month putting it 2 weeks over 1 year. The customer service agent reminds me about the SPECIAL price! I asked why it's OK for them to rip me 2 weeks but it's not OK for me to book 2 weeks out and still get… Read more

the special price. Is that not what customer loyalty is???? Time to look for another filter company if this is how they want to operate there business! Garbage service Puratap! You should show more loyalty than that to your customers!