Costco NSW, Auburn

Bought 4 Lobster Tails last month, and they had virtually gone off. When I opened it, it was all slimy green and black, and it was soft when you put your finger into it. When I rang back immediately, they said someone would call you,but no one did. I returned it for a refund 3 days later. Show details

You Can't Go Past Costco Auburn for acquiring high quality hearing aids at affordable prices! – Top marks to Costco Auburn hearing aids department. The audiology testing was the most thorough I had received in recent years when compared to other suppliers. The audiologist also recommended that I see a ENT specialist to check out a problem that had been revealed by the test, which I did as it proved excellent advice in the circumstances. I… Read more

then decided to order from Costco top quality hearing aids manufactured by a EU supplier at a price point thousands of dollars below that recommended by other audiologists. The follow-up customer service by the COSTCO team was first class and exceeded my expectations. The $65 joining fee proved highly advantageous; annual renewal by me is a no brainer given the benefit of complimentary service visits as may be required. COSTCO benefits from 'word of mouth' advertising. I mentioned this service level to a friend who also approached the company for hearing aids and he too is a highly satisfied customer!

Not to be compared with the major supermarkets – It took me a good 10 years to decide if I want to join Costco, now I have been a member for over 2 years. While Costco do have its own fresh produce, bakery and deli section with fresh meats and everything a supermarket would offer, it is not an ordinary supermarket. You can find a lot of things you will not find outside the doors of a Costco… Read more

Warehouse. They have clothing and book section, they also have furniture, bed linen, rugs, electronics, even jewellery. But they do tend to surprise you sometimes with things you simply don't expect to find in Australia. Almost everything you can find from Costco comes in bulk. Giant sized bags of flour, enormous boxes of breakfast cereal, industrial size bags of shredded cheese, 1.5kg Nutella, and toilet paper bulk pack large enough to use as a side table. I could go on, but you get my point.

As I have mentioned before, Costco has its own "supermarket" like sections that offers fresh food, but the range is limited and not necessarily cheaper than your Coles and Woolies. But we don't go to Costco expecting it to be like Coles and Woolies, it's more of a supplementary shop of sorts. We buy the bulk sized meat for weekly meal prep for 2, the large bags of frozen berries for breakfast smoothies/oats, 1kg bag of edamame as healthy snacks. The bulk sized cheap olive oils is good as a hobbyist soap maker. The Casula and Marsden Park warehouses have a petrol station where you can fill up with 98 for better price than anywhere else with the location of the petrol stations as the only con. If you find enough things you need, $60 per year would easily pay for itself.

They are, after all, a warehouse, and they constantly rotate stock on the floors, so things you want might not always be in stock (or it's wrapped up on the higher shelves).

Oh, and not to mention you can go to any Costco store around the world with your Costco membership. It was interesting to go visit warehouses in other countries early last year - one more thing to look forward to after the pandemic.

So all in all, even with just the 2 of us, my partner and I find Costco membership to be worth it. With some minor inconveniences

Great on quantity, meh on variety – I wanted to buy the Vornado 660 in Costco through my friend who was a member. But we live far apart and I didn't want to make her travel so I ended up getting a membership myself. I thought why not have a look. Like most people say, almost everything is sold in bulk quantities...I live in a shared house some distance away with my bf and I have… Read more

no car, so I almost have no business here. But there were still items I wanted to look out for. I saw big tubs of Nuttelex Original but not Buttery. I saw Australia's Own Organic Soy Milk sold in huge quantities, but it was the only brand of soy milk that they have. I didn't find Bonsoy soy milk which is the only thing I'm willing to save through buying in bulk. They have a lot of things but not many brands to choose from for one particular item.

I think that Costco is probably worth it for large families, who have a car, and who have space in their house to spare. And it's also good enough for people who don't care too much for different brands and variety. Unfortunately they didn't carry the items I would be interested in other than the Vornado 660.

Needless to say I asked for a cancellation and refund of membership on the same day. And why did I give it four stars? Because they honoured their membership satisfaction guarantee and the membership application/cancellation process was quick and smooth. They also made it clear that all warranties on electronics/white goods are void if I choose to terminate my membership so I don't get nasty surprises later on, fyi. In that short period of 1 hour of membership I got my Vornado 660 $30 cheaper than the cheapest elsewhere, that's satisfying enough for me.

Cheesecake – The cheesecake from the cheesecake factory was bought frozen and defrosted 3 nights later overnight in the fridge to have at a barbecue. I didn’t realise the slices were precut & there was paper separating them- what a great surprise. No need to find something to cut or serve it- just pass it out and yum, much better than expected. Very creamy and the portions were very generous. Show details

The BEST place to shop! – Costco have such a huge variety of goods, its so well organised and so many products. In addition to the alcohol is much better prices then others. Show details

Best warranty – best warranty you can get on any gadget or appliance. never buying anything from JB hifi again. best deals best prices best sales the food as also good so is the pizza also i like the samples

NEVER buy Costco mud crab – We purchased a 3-pack of mud crabs from Costco’s seafood section for a family meal, but it was a complete disaster. There was literally nothing to eat—not a single bit of meat, not even in the claws! It was shocking and unacceptable from Costco, given their usual quality standards. This was a total waste of money, and we had to throw everything out. I will never buy mud crabs from Costco again.

Unprofessional woman staff behaviour – Today, 6th September 2024, I went to Costco to buy apples there are 8 apples in the box and some of them are 9 apples in the box, so I choose 9 in the box and from counter woman staff said you can't have 9 apples they are all 8 apples, then she took 1 each apples from box. I said to staff there are 8 and 9 apples in the box then I went with male… Read more

staff and showed. from top I found 6 boxes with 9 apples should be more at the bottom, then male staff asked manager and manager said there are 2 kg each box so if apples small then should be 9 in the box. Male staff told counter woman but she still not believe and she didn't say sorry to me. that woman so rude and unprofessional staff how can she treated as a thief for one apple. so disappoint from Costco training staff poorly.

Service was terrible – The service was terrible. I bought a computer from Costco and returned it next week. Because of 90 days to return, it should be no problem to return. But it took nearly two hours to complete the return. Most of the time was waiting for inspection from computer sale men.you could not find anyone in the computer section, even microphones could not locate the sales team of computer section. Show details

DON'T buy any Fresh Fruit from COSTCO Auburn – Both trays of fruit were un-eatable. When you cut them they were black inside and soft around the core the outside looked perfect. A waste of $22 Never again lesson learnt - don't BUY produce from Costco Auburn. You will be sorry after you do because you don't get what you pay for..

Costco hot pizza outlet crap service – You pay for your pizza and we waited more than 45 minutes before it was ready, they gave you a receipt with a number on it. No one called your number out, people had to bang on the window to get the staffs attention and they didn't give a stuff. There was no direction, instruction or guidance from any supervisor. Truly a disgraceful place to go for hot take away food. Please avoid it

fix your website – Useless website, actually its the only cheap thing about Costco. Not worth being a member. Price for alcohol no cheaper than dan Murphy . Wheres all this buying power to give members a cheaper price?

You're kidding right ? – COSTCO Australia reports record profits for 2023 and then ups it's business membership by over 15% - you're kidding right ? Sure a modest increase may be necessary to maintain growth but 15% ? Yet another example of corporate greed.

Poor hygiene – All refrigerated food areas are like a madhouse , shoppers handle and partially open packagings,at times it is impossible to get to these areas as shoppers linger on opening packagings! Show details

Useless staff and management at Costco auburn – Useless staff and management at Costco auburn, I ordered a $299 progressive lenses 6pm 17/01/2023, I tried to add the transition coating 10am 18/01/2023 but failed . So disappointed, so useless and helpless. Waste time!!! Show details

Useless and helpless staff – Useless staff and management at Costco auburn, I bought a $240 Vodafone sim plan at $99 , I tried to activate the SIM card couple of days ago since the current plan expired but it failed , I googled and found Costco auburn forget to register the promotional SIM cards at the point of sale which usually could be done automatically if you buy sims at… Read more

Coles or Woolworths. I went there this afternoon and customer found that can only be refunded and I could not get another one since there was no one. So disappointed, they started to sell the sims for ages, but the checkout staff could not do it properly, I clearly remember I went there at 10 am when they just opened, there was no other customer at all, so useless and helpless. Waste time!!!

Refund Desk Staff Illegally to Block My Membership Card – I was trying to return the breadcrumbs that I bought some time ago. The return was declined as the return desk staff, Val said it was already expired. I walked away to go to the warehouse to keep shopping. When I scanned my membership card in the checkout, and the cashier told me that my card was blocked. I felt so upset as Val did that on my… Read more

back, I talked to the store manager and I was told that my membership card was blocked as Val left a note on my card. The Costco Auburn has no customer service and they will not admit when they did something wrong. The global brand is badly damaged by those people!

Terrible service – Who can give them a good score? I have a sore arm. I asked the trolley on the front of the store, some staff said to wait so I waited an hour I asked other staff but she didn't want to see me. Costco employees act like we're buying things without paying for them.

Poor customer service – Myself and my partner were not allowed in as apparently 1 person can shop at a time even thou lady had regularly let family's and couples regularly walk in together without question poor customer service!!!! Show details

Bread that doesn’t taste like Aussie bread – Bread that doesn’t taste like Aussie bread Bought a big bag of small bread rolls Very disappointing Horrible taste ! Baker needs to change ingredients  Show details

Products on special were out of stock – I went there this afternoon for some products on special on the coupon 28.01-31.01.But they were all sold out, and new stock will come next Monday or Tuesday.What's the point for the special but no stock?It really wasted my time,I am very disappointed.