Problem with Panasonic guaranteed
I bought a Panasonic oven at Costco Ipswich on December 3rd. It cost $ 590, it worked 2 months and it was damaged, this oven is conventional. I made a loaf of bread for 20 minutes and opened the oven. wait about 4 minutes. remove everything, leave the oven empty and closed. I went to work for a space of 10 hours when I returned I could not heat a coffee because the oven floor was like when a glass is gently smashed, and a semicircular mark. the next day I went to costco with the oven. and they just gave me an email and a phone number from...panasonic. after a long month they reply that the oven has no guarantee for that damage, which was an accumulation of heat. And what do I have to do with it! I do not know nor was I given a manual to handle a heat accumulation! this is terrible! incredible! that costco does not respond directly with the guarantees. Those are arrangements that you must make with companies and not put customers to do a thousand things for a guarantee that rather seems to be the way to wash their hands and not comply with their customers. I keep sending this email everywhere. , and since panasonic has places to fix its products. nor have they informed us. and so from one side to the other of unanswered emails. the warranty will simply expire. this doesn't seem fair to me
Can you give us any update on stocks available?
I have to travel to get there. I'm not trying to hoard, just usual shopping, but I'm not sure if the shelves are stocked. Can Costco or another customer help?
Convenient, well stocked, affordable.
We have been members of Costco for many years, but Costco Ipswich is our closest store now. It is similar to any Costco with bulk buying for those who have large families or room for storage. They stock many items not available elsewhere in Australia with sharp prices and a wide ranging and changing inventory.
We have always been treated with courtesy and efficiency by staff. Warehouse stores like Costco do not have many employees roaming the stores to answer questions and probably no experts in areas like electronics. Prices are good an...d for those who do their homework real bargains are available. We have found excellent deals in furniture, sporting goods, tools, and clothing. This is in addition to their excellent variety of food items. We buy most of our meat at Costco. The only area in which we have not been terribly impressed was in fruits and vegetables. It is not bad, but not anything special. We are also not impressed with the food court though prices are very affordable. The Kirkland signature products are almost universally excellent. We have bought their food which is top shelf. Vitamins, personal care products, clothing, paper products, and cleaning supplies are of high quality and good value. We have bought eyeglasses which have saved us hundreds of dollars. The return policy is extraordinary exceeding any business I have used. Though we have not returned many items, when we have the refund was made promptly and without quarrel. Costco is, in our opinion, the greatest shopping experience in Australia and certainly the most interesting. The Ipswich store is on par with the other Costco stores in Australia and because of its location will continue to be our "go to" store.
- QLD, North Lakes
- Verified customer
Devasted when I went to collect my daughters bday cake, they accidentally put the wrong name. No special cake for our party. So sad, too late to get another cake.
Is what it is
Been member 6 month now
You have to buy I’m bulk but why not your saving a lot and you don’t run out at home
All these people winging about undercooked chicken
Would you rather the falling apart chicken that’s so over cooked from most supermarkets
If it’s a little pink it’s fine and cooked perfectly
It’s nice to try some American products to some are just great some are not
I live alone and still buy bulk the things I use
I go every month always will
Problem with a BBQ chicken
We bought a chicken today early for our dinner tonight and happened that was uncooked and very pinky colour. I took pictures of it if you need it. Is only a chicken but it cost us our dinner.
Kirkland mix nuts
We have been buying this product for Several years and always been very pleased they have recently changed to having it packaged in Vietnam and the nuts are not the same . We feel that they are of a much poorer Quality , and they are now tasting stale. We will miss this treat very much!! Very sorry to see this change .....
Rude employees shouldn't be there
I was a member for the past 5 years, but decided not to renew my membership, because of the rude attitude of this particular employee in the food section. He is a male, probably between 45 = 50 years of age. Costco should look into this, otherwise you'll lose your members
Aggressive staff at Ipswich fuel station
Teela is a very aggressive Ipswich Costco staff at their fuel station. She was not around to help when spill happened, but in time to come around loudly accusing customers who used and returned the towel from spill station stealing, while there is no sign saying customer can not touch the towels when they experiencing a fuel spill! Costco certainly need to train their staff on how to show basic respect without bias!
Meat very very expensive
Meats to expensive for average families they look good quality but dont really know as to expensive to purchase to test. Avocados not cheap a lot of groceries arent affordable
Appalling Customer Service
Tried to enter the store to look around before deciding if we wanted to join. Spoken to very rudely by the older, short blond woman guarding the entrance. We were not aware you had to be a member just to get a foot in the door, then when I turned to walk away and told my husband we needed to leave she accused me of 'getting my back up'. I am a manager in retail and if a staff member spoke to any customer like that they would be disciplined. If we had been thinking of joining, her attitude put us right off that idea.
Poor customer service dont care for disabled family members
Today I took my daughter to have her eyes tested we presented our membership card and medicare card her eyes were tested and found that she required glasses medicare was charged for the consultation our healthcare provider was charged for the glasses my wife attempted to pay the difference and we nave been told that my daughter has to purchase another membership ( my daughter is 20 and is disable we are her full-time carers and she lives with us a supervisor was called and this was explained to my wife upon hearing this i have gone to the ...counter to have my membership canceled . Cosco has acted fraudulently 1 medicare should never have been billed as we are not able to purchase glass and no script has been given 2 Our heath fund should not have bee billed for a service that has clearly not been provided 3 We were sold the membership as a business membership and told all members of the house hold will be covered ( My daughter would never use the benefits of another full members i can understand her having to purchase if she was living in a different address or receiving an income which she doesn't ) Can you please contact me as to how Cosco is going to respond as i will be contacting both Bupa and Medicare and also raising this to the local Media on the way Cosco deal with families with disable children I also made a purchase last week for some prescription Glasses i would like the transaction canceled and refunded to myself and to Bupa as Iam no longer a member
the absolute best I've ever used
HARPIC FRESH POWER tropical blossom toilet cleaner.
Works like magic and smells pleasant. Very easy to spot
on the shelf. Look for the bright pink bottle. I will buy it again.
Love this shop
My family and friends love this shop have saved much money meat is great prices and hot chooks are always welcome with your great salads. And seafood is great prices. Loving saving money with petrol and having more in my wallet. Buying alot of xmas things from costo bumdamba before December. There is always something different to see and try love the free samples. Staff friendly. Always leave happy.
Never use the Optical Service
Paid over $600 for a pair of glasses, They constantly come loose and fall off my head. I have had them fixed constantly, and they were sent to the factory to be repaired. Still they are not usable.
22th September, 3:00pm. Extremely rude staff
My family and i entered Costco with a bright spirit after a great day out to only be destroyed by the lady at the front door with short blonde hair, old and wears glasses. I’m aware she’s doing her job HOWEVER, she can tell us about customer policy in a polite manner. As an asian family I don’t appreciate her breaking her words down in syllables- assuming we don’t understand english. We were unaware of the policies, she pointed at us saying ‘you, you and you’ (indicating how many people can come in with one card) and glared her eyes. This did n...ot happen to just our family but numerous others. I’ve seen many reviews of many of your staffs disgusting attitude. Fix this. One lady at the exit door today (5pm) was extremely welcoming and kind and i hope the rest of your staff learn a thing or two from her.
The staff are so rude
I would like to report one of your workers. On Saturday 7th September 12 noon ish, while checking out, my 2 year old son touched the receipt machine. My husband immediately told my son to not touch the machine. The operator, your employee, Dillon said to my son “I’ll cut your finger off!”. Dillon then paused realising what he had said and apologised. I don’t think this is appropriate behaviour or language for an employee of Costco to direct towards a 2 year old child. I would like a representative of your store to contact me via phone as soon as possible to discuss the matter further and provide me with feedback regarding your actions to rectify this behaviour in your staff. Kind regards, Melissa 0417979545
They dont answer their phone ???
Just trying to call them to ask a few quick questions, but they dont even answer their phone, same with the Ipswich store. Must be company policy to be arrogant, as usual with companies like these.
Bought a cooked chicken great price but not cooked properly red in near the bones of the legs and wings and pink still on the breast staff need to learn to cook them properly
Could be great but too much friction in too many ways
After you make a purchase you have a long wait to get out as there are lines of people pushing and jumping in front of each other to get their receipt checked off. The registers seem well manned and managed I dont know why they need this extra check exiting. Last weekend I spent 10mins waiting at the registers to finally go to pay. After that I waited another 10mins in the line to get out and be checked and there was a lot of pushing in front of each other and awkward moments. Really ruined the shopping experience so much that I will only go th...ere now on off peak times which means I cant go there when I want. Today my wife and I were busy working and we needed to get a few things we couldnt get on the weekend due avoiding the peak time rushes. So we told our son to grab our card and get what we needed. He was stopped at the front and our card was confiscated. So this means we can now only shop there when my wife and I have the time to go shopping. So now we cant have a good experience at peak times and can only shop there when my wife and I are free. These points of friction are increasing to the stage that the initial great experience and referring to many of my friends has now changed to I prefer going to Coles and Woolies and am telling friends and family to do the same. Shame could be such a better experience.
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