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Costco QLD

Costco QLD

North Lakes, Ipswich
2.8 from 92 reviews

Reviews

2.8

92 reviews
5
(29)
4
(7)
3
(10)
2
(12)
1
(34)
  • Value for Money
    3.0 (29)
  • Product Quality
    3.0 (29)
  • Return Claim MadeYes (5) · No (29)
  • Customer Service
    2.6 (34)
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garry w.

garry w.South East Queensland, QLD

Not permitted to have my wishes carried out.

published

Purchased 2 new tyres y-day: product ok; price ok: i wanted them fitted to front of my front wheel drive vehicle: told no- costco policy, must be fitted to rear. Both rear tyres nearly 80% life left. Had to have them changed later. Not happy. Garry..

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorth lakes
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Michelle m.

Michelle m.South East Queensland, QLD

Terribly rude manager

published

Terrible rude manager left me in tears after getting the ok by multiple other staff that I could purchase an item and return it if I had problems again like I did the first round, did this and was made to feel like a criminal by Leonie an sent away with a tv that she had unboxed and shaken the crap out of which I’m then made to take back home.

Customer Service
Return Claim MadeYes
Store LocationNorth lakes
mpl

mplSouth East Queensland, QLD

poor customer service!

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store Locationcostco ipswich bundamba
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Lea

LeaAU

  • 2 reviews
  • 1 like

Return in an item

published

Thank you to the lovely girls who exchanged a solar light for me
Such great service
Even though I had to take it back
Thanks ladies you do a great job

Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Store LocationNorth Lakes
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Stephanie

Stephanie

  • 2 reviews
  • 5 likes

Rude Staff and STORE entry practice is NOT COVID SAFE

published

ENTRY TO GET INTO THE TAKEAWAY FOOD SECTION IS NOT COVID SAFE. Getting told by a staff member to walk through the entire store, which the only option to get there is to tightly squeeze through the cash register where people are being served, if this is not possible waiting in long ques... all this just to order food for takeaway is absolutely ridiculous. It was safer for me to walk through the exit door where the trolleys line up, walk past them to get through which I'm told today is not allowed, the blonde lady staff member attending the exit door is so big she's causing a blockage to the door herself!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNORTH LAKES
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Customer service 0

published

Went to costco to buy electrical goods, 4 staff standing around having an conversation, approached them to get some direction and information on an product, to which they looked at each other, after a long pause, someone pointed in a direction "over there, you'll have to read the box for the information" and continued on with their conversation, left frustrated in lack of service and knowledge, went to Jaycar, great customer service and knowledge, brought products

Customer Service
Return Claim MadeNo
Store Locationcostco North Lakes
Devonstone

Devonstone

  • 2 reviews

Don't go anywhere else for tyres

published

Recently had a full set of five tyres fitted on two of my vehicles, a 2020 Hilux SR5 and a 2016 FJ Cruiser. Replaced the o/e tyres with Bridgestone Duellers 697's. Service at Costco is excellent, staff attentive, polite and on both occasions the work was completed in under 40mins. The best is you cant buy these tyres cheaper anywhere else, believe me I have tried. They only stock premium brands at discounted prices.

I have had tyres fitted by Costco for over 5 years on all 6 of my vehicles, you just cant get a better deal or service.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorthlakes
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Luke

LukeSouth East Queensland, QLD

Terrible customer service

published

Some old fart that was on front door this morning was really rude because I showed her my membership and she said “that doesn’t look like you” and then I said “well it is” seems someone needs to go get there eyes checked

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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Fozzy

FozzySouth East Queensland, QLD

Tyre Centre

published

Got 4 new tyres put on my hilux. First time I’ve had them done at Costco, and I must say I’m impressed. Thanks Jamie and team for doing an awesome job, was the busiest time of day but got the job done in an hour. Will highly recommend you guys.
Thank you....... regards Fozzy.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorth lakes
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Jose santana

Jose santana

  • 2 reviews

Problem with Panasonic guaranteed

published
Return Claim MadeYes
Store LocationIpswich QLD
Robyn E

Robyn ESouth East Queensland, QLD

  • 2 reviews

Can you give us any update on stocks available?

published

I have to travel to get there. I'm not trying to hoard, just usual shopping, but I'm not sure if the shelves are stocked. Can Costco or another customer help?

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationIpswich
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jiminoz

jiminozDarling Downs, QLD

  • 62 reviews
  • 35 likes

Convenient, well stocked, affordable.

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco Ipswich
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Kapinka

KapinkaBrisbane

  • 23 reviews
  • 21 likes

Botched cake

published

Devasted when I went to collect my daughters bday cake, they accidentally put the wrong name. No special cake for our party. So sad, too late to get another cake.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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Is what it is

published

Been member 6 month now
You have to buy I’m bulk but why not your saving a lot and you don’t run out at home
All these people winging about undercooked chicken
Would you rather the falling apart chicken that’s so over cooked from most supermarkets
If it’s a little pink it’s fine and cooked perfectly
It’s nice to try some American products to some are just great some are not
I live alone and still buy bulk the things I use
I go every month always will

Customer Service
Value for Money
Product Quality
Store LocationIpswich
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Problem with a BBQ chicken

published

We bought a chicken today early for our dinner tonight and happened that was uncooked and very pinky colour. I took pictures of it if you need it. Is only a chicken but it cost us our dinner.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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Kirkland mix nuts

published

We have been buying this product for Several years and always been very pleased they have recently changed to having it packaged in Vietnam and the nuts are not the same . We feel that they are of a much poorer Quality , and they are now tasting stale. We will miss this treat very much!! Very sorry to see this change .....

Ton S.

Ton S.

  • 5 reviews
  • 1 like

Rude employees shouldn't be there

published

I was a member for the past 5 years, but decided not to renew my membership, because of the rude attitude of this particular employee in the food section. He is a male, probably between 45 = 50 years of age. Costco should look into this, otherwise you'll lose your members

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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Guan

GuanSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Aggressive staff at Ipswich fuel station

published

Teela is a very aggressive Ipswich Costco staff at their fuel station. She was not around to help when spill happened, but in time to come around loudly accusing customers who used and returned the towel from spill station stealing, while there is no sign saying customer can not touch the towels when they experiencing a fuel spill! Costco certainly need to train their staff on how to show basic respect without bias!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationIpswich Costco
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Mum

MumSouth Australia

Meat very very expensive

published

Meats to expensive for average families they look good quality but dont really know as to expensive to purchase to test. Avocados not cheap a lot of groceries arent affordable

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationNorth lakes
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Lou

Lou

  • 2 reviews
  • 6 likes

Appalling Customer Service

published

Tried to enter the store to look around before deciding if we wanted to join. Spoken to very rudely by the older, short blond woman guarding the entrance. We were not aware you had to be a member just to get a foot in the door, then when I turned to walk away and told my husband we needed to leave she accused me of 'getting my back up'. I am a manager in retail and if a staff member spoke to any customer like that they would be disciplined. If we had been thinking of joining, her attitude put us right off that idea.

Customer Service
Return Claim MadeNo
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