Costco QLD

I don't usually do this but ,I just love good customer service, so last week I was at Costco and I do like to see if Kathy is working as she always happy and no matter how busy , Anyway for the past 2 years people have been trying to get me to join… Read more

as an executive member, but it was to hard to understand. Until Kathy the super sales person explained it to myself and daughter and made it sound so good.. yes I joined Thanks Kathy for making things so simple and exciting.. Your always make shopping at Costco a delight Paul

Have been trying to buy XL golf gloves for 3 months. If their waiting for the SML size to sell out, they are going to miss $$$ in sales. Clear the small sizes so you can get a new pallet in. Other than this, I like the store. Show details

This place is a joke. Its really not cheaper to shop here. I just tried to enter the s t ore with my 4 teenage kids 2 of them with specail needs and was denied entry because I only had one membership card. I am not leaving my kids unattended outside… Read more

in this heat alone just to go shopping. They expect me to purchase another $60 membership 1 really isn't worth it let alone 2!!! We're in the worst financial state ever and you've got retailers like cosco double dipping. I will never renew my membership ever. I'll take my business elsewhere! Cosco you ought to be ashamed!

Partly my own fault, my objective when I go into Costco is to get through the human crush asap, thats not their fault, the dude who created Costco came up with a great business model. On my recent visit, I was lured into placing a drone into my trolley, not that I was looking to buy a drone as my wife reminds me, but my interest was because the… Read more

price tag was $199. My fault, got to the checkout and in my desperation to avoid the human crush I didnt pay attention to the reciept or the amount I was charged. Upon my arrival at home, my wife asked me why I spent $2k at Costco. I looked at the receipt and saw that they had charged me $1500 for the drone. I called expecting to be told tough it was my fault, but I was assured that they would refund me for the cost of the drone and acknowledged the placing of the $199 ticket could have caused confusion. I said that I had opened the box, they said that was ok and for me to bring it in. I did, and to their credit they refunded me the $1500. Thank you Costco for doing the right thing and as my wife has reminded me Im not allowed to go to Costco without her.

Kim the lovely worker – We talked to Kim today at the registers and she was nothing but lovely and helpful, with a constant smile on her face and kind attitude. Show details

Excellent Optometrical Examination – I have visited many Optometrists (National & International) and believe that Peter at COSTCO Optometrical is one of the most thorough, professional & personable professionals that I have met. I can HIGHLY recommend his excellent eye examination - Thank You Greg R

As a first time online Costco customer, I am very disappointed. I ordered an LG 65" oled TV from Costco on the 3/01/26 and the shipping date was suppose to be on the 8/01/26. I called Costco on the day and I was told that the TV hasn't left the warehouse yet. I asked for a tracking number and I was told that I will get one at a later date. I … Read more

got the tracking number finally and to no surprise, it doesn't work. Today I received a message that the TV will be delivered tomorrow between 9:00 and 12pm . This is not good enough, it's an other broken promise from another big American corporation .

Never buy anything on line from these people. Back in mid October we purchased a couch online. After two weeks we contacted them and enquired when the delivery was going to be, then they sent us a link to the transport company (page not found). Finally we got onto them and they gave us a delivery date. We notified them that we were going to be… Read more

interstate, so we organised a different date, to which they were happy with. Then whilst in Sydney we get a text saying that it's out for delivery?. [Content Removed], then we confirmed with Costco about the different date. So we organised for it to come out on the 12th. You guessed it nothing arrived. We contacted the transport call centre in the afternoon on this date and they assured us that it was still coming on the 12th. Never arrived. No call, no text, no nothing. Contacted Costco and the transport company again, promised delivery tomorrow. Just got a call then from the transport cancelling tomorrows delivery because they don't have a truck. Trouble is we are now going overseas. No one will be home. Money back please Costco, this is dreadful service. After 30 years in transport and distribution I've never seen or experienced anything this atrocious. Avoid at all cost.

I'm not expecting any response as I see how difficult it is to leave feedback on the Costco website. My brother is a member and he bought two trays of oysters and a few kilos of large peeled prawns for our first meal to be devoured on K'Gari Fraser Island (mid October) He had the fridge in the back of the car and loaded them directly into the… Read more

fridge so they were kept icy cold from store to table. Once we attempted to eat them, there was one tray of oysters that were severely off. A couple of us ended up eating one each before we realised. The rest were definitely rotten and we had to throw them. The prawns were very big and we were looking forward to them as well. ALL the prawns were severely undercooked and raw in the middle. Overall, an expensive seafood meal was grossly disappointing. I would suggest they ensure large prawns are cooked longer than small ones and better quality control be used in the display and sale of the oyster trays. The seafood meal is something we always have on our annual trek to the Island and we have now decided it will not be on the menu in the future. Would love to hear a response, but expect I'll hear crickets.

I bought 4 pair of jeans today, but I could not try it on without paying for it first. After queueing up for nearly 30min, I paid for the jeans and tried them on. Unfortunately, after following the sales assistant's advice to get a size down as they are big, I had to change to a bigger size. To achieve this, I had to queue up at the Members… Read more

counter (another 25min!) for a refund as they don't do exhanges, and had to get the right size and queue up again at the general counter to pay for the jeans, another nearly 30 min! Seriously Costco, this is easy to remedy by creating a less than 10 or 5 items counter, or give you customer a card or something that would allow them through the general queue so they can have the exchange at the Members counter. You don't seem to care about customer service and how long we are spending in the queues!

Let me start on a positive note - I am a regular purchaser of discount petrol, well done Costco. Now to the bad - I visited Costco Bundamba just now to try to buy some dishwashing gloves. Tried to find out online if you had them first. The online shopping functionality is next to useless. Pls do better. I asked three different Costco staff and two… Read more

of them pointed me in different directions, neither correct. A third was able to direct me to latex examination gloves (not what I wanted but fairly close). In the end I wasted 25 mins trying to find something that maybe you didn't have, or at least your staff don't know about. Terrible experience. At least I could skip the extremely long and time wasting queues because I didn't buy a thing.

After so many issues with Costco in the past (including being out of pocket around $350 and losing over 10 hours of my time dealing with new hearing aids) I decided to cancel my membership. I called on the 14th of October and was told that my subscription would be refunded to my card. After not receiving the refund, I called again today (21st… Read more

October) and was told I can’t cancel or receive a refund because I’m not the primary cardholder.

I explained that the primary cardholder is my ex-husband, who now lives overseas. We originally opened the account while running our business, but we’re both retired now. I was the one actively using the membership and making the payments, yet they still refused to process the refund. I even suggested they keep his card open and simply close and refund mine, but they declined.

So, just a word of warning - despite Costco advertising “100% satisfaction guaranteed” and offering refunds on memberships, this may not apply in all cases. There’s no mention of this restriction for business memberships anywhere that I could find. I’m relieved to be done with it and won’t be purchasing anything from Costco again!

Disgraceful service from Vivian (ViVi) on her name tag, “Seon W” on the receipt. She called me “lazy” and barked that the barcodes of EVERY item must face up, even threatening to refuse service. She then loudly and repeatedly mocked me with sarcastic “have a nice day” taunts while the entire checkout and food court section watched. Absolutely… Read more

disgusting, bullying behaviour — I don’t pay $130 a year to be treated like trash. With multiple negative reviews about her, it’s clear Costco accepts and approves this abuse, but customers deserve far better.

Well. I’ve been going to Costco for over 4-5 years now, but have to say this time( 1 week ago and my 2nd visit this year) . Thoroughly disappointed. Fuel is usually always cheapest. This time, it’s was at 1.64 when filling stations - Caltex 7 /11… Read more

offering $1.59 and further 4 cents off. Chocolate croissants extremely dry. Bagels were horrible. Fish prices astronomical and so was all butter. I bought very little. Wont be renewing my membership when it expires. 90 % of your produce is cheaper in supermarkets . Tariffs are hitting. !! I think ethically don’t want to support American companies so win / win to stop shopping there

We came to get air in tyre and park in front of the mechanic area were everybody normally parks we parked in the spot and there was a mechanic who wanted to drive so we moved when he was driving in he beeped and looked at us with a very mean expression it was a horrible experience. Show details

Costco Fraud !!! Costco is cheating its customers !!! I had renewed my membership on 8/24/2014. I paid the full price for 12 months!!! And Costco backdated my membership !!! My membership ends on 6/30/25 !!! I paid for 12 months and I'm supposed to pay dues again after 10 months!!!! This is a scam!!!

When they first came in Costco's croissants were outstanding. If you bought one packet, you bought many more. They were excellent quality and became very popular very quickly. Sadly, the ingredients have been changed and they're no longer exceptional. Why spoil a perfect product for a few dollars more? Show details

Unfortunately, my experience with Costco eggs wasn't great. When I cracked the eggs open, I found that they contained embryos. This was concerning to me, as I expected store-bought eggs from a large retailer to be free of embryos. The taste of the eggs was normal, but finding an embryo inside was unpleasant.

Costco proudly state they offer wholesale prices to the public by charging a membership fee. Fuel prices are generally 14p -16p cheaper than regular forecourts, as they have staff costs and a shop to run. I paid $1.827 a litre at North Lakes today only to find my local BP station in Cooroy is selling diesel for $ 1.78 a litre What’s going on, another consumer con??

The store itself is alright but for gods sake open up more than 3-4 registers! No matter when I go during the day / arvo or at night the lines are massive and staff are just standing around. The standards have dropped from once working at Costco

Do not buy car battery from this place, I buy new car battery and they give me dead battery, take it back , instead of give me new battery they just do refund and i need to wait up to 10 working days until the refund money available on my back account then i can buy new battery,