Reviewer Photos & Videos
Best customer service I've EVER come across
I've been with Crazy Domains for at least 10 years and the customer service is always exceptional. I've had web developers try to get me to change providers that are apparently faster and cheaper but the stress when there's an issue just isn't worth it. (I feel my anxiety increase just thinking about interactions I've had with similar companies). Crazy Domains staff are knowledgeable, understanding, patient, helpful and so polite. They have even helped me with technical issues that aren't even in their scope! They have a 24/7 online chat service which is also very helpful. It's sad that quality customer service isn't the norm in many industries these days, but it is with the team at Crazy Domains. I highly recommend them for peace of mind.
Don't use Crazy Domains, and if you must, somehow cancel the bloody Website Builder
EDIT: They have contacted me and after a couple of telephone conversations, they have refunded me this amount. I don't know why this couldn't happen straight away before when I raised this issue with them through the chatbox. I had to leave a bad review on this website to get some attention.
I do appreciate their ability to quickly action this, but I still think there is a lot more to be desired as per my comments below hence I have put one more star on this.
I've had crazy domains account...for a long time but never really had to purchase any domains recently. I recently bought a domain and came with it a "website builder" and ".online" domain automatically enabled and attached. As I am a web developer myself, I knew I was going to never use this feature. It never even crossed my mind that they were going to charge me automatically for the website builder after 3 months is over. I didn't even realise that I had to opt-out of this at the shopping cart if I didn't want to be charged. After 3 months, I got charged for this $54.45 AUD exact and I received no prior warning in my Inbox.
Their live chat facility isn't perfect but they do persevere to resolve issues.
Their live chat facility process should you require assistance to solve an issue isn't always perfect but to Crazy Domain's credit their staff are always polite and they do persevere to resolve any issues.
- Verified customer
*Edit* Good Customer Support *Edit* Stay the hell away
*Edit* They have since gone above and beyond to help me and have since rectified my problem.
Rose was amazing and chased up every angle until my problem was solved. Was very happy in the end.
They are honestly the worst company to deal with, they make things overly complex and basically want you to pay for all the things that should just be included.
I needed to verify my domain for facebook, I have a second website on Godaddy this process took me two minutes was super simple.
Crazy domains pushed me for renewal and then I realised that ...you can't actually access the DNS unless you pay for premium, they then told me I couldn't get a refund because it was renewal and that I should just take it up with the company who hosts my website. I told them they lost a company and they sent me through how to get it sorted by amazon because that's who hosts my website, and that was my problem to fix.
THE WORST NIGHTMARE
A RIP OFF - NEVER USE CRAZYDOMAINS. So many issues, friendly customer team but they cannot resolve much. Impossible to escalate to senior technicians. You will have to explain your issue to different people every time you call. No-one will really own the issues. Things that should take minutes to solve take DAYS. I gave up. Moving hosting & SSL to a new provider. But even that, it is been a nightmare, they will use nasty tactics to make it almost impossible to move away, will send you invalid files. I just cannot afford to keep losing more visits and customers. It is been a nightmare and hours wasted on emails and calls.
renewal of web hosting
My webhosting was up for renewal and the sales person [Name Removed} sold me a cheaper option but did not tell me that my emails will be down for 24 hours and that my website will be down for more than 24 hours. My website www.lovethatenergy.com.au is still down since my renewal on the 9th. I was never advised of this, and I may have lost clients due to this. I requested to speak to a supervisor yesterday and no one has bothered to call but the technical support although they took time fixed my emails.
- Verified customer
Absolutely appalling Crazy Domains believes it has the right to auto renewal charges on a company account that is no longer trading. The previous employee that set up the functionality, logged in on their email address, we have evidence they no longer work for the firm, the firm has been closed and new administrator’s have been appointed.
However when I explained the situation they refuse to listen, they refused to assist and hide behind their generic email reply’s.
I highly recommend you NEVER use Crazy Domain who are quick to take your money for services null and void. Other providers such a namecheap were more understanding and refunded charges immediately.
Great customer service
Great customer service I highly recommend Jaselle - she was very patient and informative she answered all of my questions and solved how I could reset my password and buy and expiring domain I own. Crazy Domains they have great prices great services.
Questions & Answers
I am not able to access my emails so I went to go to the Crazy Domains web page and I cannot get in there either, not by my lap top nor by my phone.Do you know what is happening with the site?
Brand Manager B.Crazy Domains
Thank you for reaching out to us and we are sorry for your inconvenience. Can you please provide me with your domain name so we can check your account and check status of the service?
Brand Manager B.Crazy Domains
Thank you for your response. I understand the situation that you are unable to access our website www.crazydomains.com.au hence you are unable to log in to your Account Manager.
Have you tried accessing our website though a different browser or a different device? If you are still getting the same error, please let us know what is the error.
Have been uploading my jpegs without any problem, now I am not able to upload photos particularly jpegs to my 2 webpages I have with sitebeat. Help could not solve the issue and have passed it on to their developers. Anyone else experiencing this problem and is there a solution.
Brand Manager B.Crazy Domains
We apologize if you are experiencing such difficulties.
May we suggest to contact us through 1300 210 210, we are open 24/7. Our technical representatives will be happy to get back to you.
Thank you for reaching out CrazyDomains.
Online Review Manager
Migrated a client across to Crazy Domains last week. I was told by the client who contacted Crazy Domains that they do free migration service. This was not true so I ended up migrating the website myself.
Next thing you know they charge extra for SSL Certificate. So, I asked the client to purchase SSL Certificate and she accidentally entered '.com.au' instead of '.com'. I've went through 5 different people over live chat to change this for about 3 days. At the end, I gave up because it really felt exhausting. It felt like I was talking to a robot.
On the 4th day, I emailed the client saying, please give them a ring and talk to their manager and I've had enough. I've warned client number of times from the beginning about using another provider but that's another story. Anyways, SSL started working on the 5th day.
This time I started receiving emails for about 5 days from 5 different staff about how I found their service. It shows that this company operates based on individual case rather than 1 support ticket system per query. They kept sending automatic emails requesting a feedback to a state where I decided to add their domain to my emails block list.
I have never been so frustrated and disappointed about such a small thing in my life.
I highly doubt this business employs Australian staff. Not a chance!
For info, the staff you are interacting with are most likely in Singapore. The Australian contact details appear to just be an interface to the Singapore call centre. I call the first level customer support of Crazy Domains "scribes". All they seem to be able to do is respond to tickets without getting any action for the customer.
This might seem hard, but based on my recent experience of Crazy Domains, my advice would be to change providers. Crazy Domains is owned by Dreamscape and I would also not recommend any company owned by Dreamscape.
Thanks for sharing this information.
I would never use these providers and there are couple of other ones too which are linked to Singapore. This client I was trying to assist never listened to my suggestions for some reason. (Probably her mates were saying how good this company was and they never had issues).
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