- Sign in
- Write a review
Crazy Domains
Reviewer Photos & Videos
Best customer service I've EVER come across
I've been with Crazy Domains for at least 10 years and the customer service is always exceptional. I've had web developers try to get me to change providers that are apparently faster and cheaper but the stress when there's an issue just isn't worth it. (I feel my anxiety increase just thinking about interactions I've had with similar companies). Crazy Domains staff are knowledgeable, understanding, patient, helpful and so polite. They have even helped me with technical issues that aren't even in their scope! They have a 24/7 online chat service which is also very helpful. It's sad that quality customer service isn't the norm in many industries these days, but it is with the team at Crazy Domains. I highly recommend them for peace of mind.
1 comment
Similar opinion? Write a review on ProductReview.com.au!
AndrewGreater Melbourne (Metropolitan), VIC
Don't use Crazy Domains, and if you must, somehow cancel the bloody Website Builder
EDIT: They have contacted me and after a couple of telephone conversations, they have refunded me this amount. I don't know why this couldn't happen straight away before when I raised this issue with them through the chatbox. I had to leave a bad review on this website to get some attention.
I do appreciate their ability to quickly action this, but I still think there is a lot more to be desired as per my comments below hence I have put one more star on this.
----------------------------------------------------
I've had crazy domains account...Read more
for a long time but never really had to purchase any domains recently. I recently bought a domain and came with it a "website builder" and ".online" domain automatically enabled and attached. As I am a web developer myself, I knew I was going to never use this feature. It never even crossed my mind that they were going to charge me automatically for the website builder after 3 months is over. I didn't even realise that I had to opt-out of this at the shopping cart if I didn't want to be charged. After 3 months, I got charged for this $54.45 AUD exact and I received no prior warning in my Inbox.1 comment
Brand Manager B.Crazy Domains
Hi Andrew,
We are devastated to hear you feedback. We would like to apologize for your experience, we did not want this to happen and it is never our intention for you to feel this way. We appreciate... Read more
you bringing this to our attention and we hope that you will allow us to further work on this case and address it accordingly.Similar opinion? Write a review on ProductReview.com.au!
JonathonMetropolitan Adelaide, SA
- 3 reviews
- 14 likes
Their live chat facility isn't perfect but they do persevere to resolve issues.
Their live chat facility process should you require assistance to solve an issue isn't always perfect but to Crazy Domain's credit their staff are always polite and they do persevere to resolve any issues.
1 comment
Brand Manager B.Crazy Domains
Hi Jonathon,
Thank you for your review. We thank you for allowing us to help you and address your concern in the most suitable way. We put customer experience and satisfaction as our priority thus t... Read more
hank you for your appreciation and fir trusting us with your business.Similar opinion? Write a review on ProductReview.com.au!
Find out how Crazy Domains compares to other Services
Know better, choose better.
Good assistance
I just had an online chat with customer care Adonis, he is really helpful, handled my case in a timely manner, and professional. feeling nice and easy to communicate with the online help service.
1 comment
Brand Manager B.Crazy Domains
Hi Jin,
Thank you for your review. Nothing pleases us more than to know we were able to help you with your business. We appreciate you mentioning our great customer service, especially Adonis, who wa... Read more
s able to assist you with your concern. We will make sure to commend him for a job well done.Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Lachlan
- 4 reviews
- 8 likes
- Verified customer
*Edit* Good Customer Support *Edit* Stay the hell away
*Edit* They have since gone above and beyond to help me and have since rectified my problem.
Rose was amazing and chased up every angle until my problem was solved. Was very happy in the end.
They are honestly the worst company to deal with, they make things overly complex and basically want you to pay for all the things that should just be included.
I needed to verify my domain for facebook, I have a second website on Godaddy this process took me two minutes was super simple.
Crazy domains pushed me for renewal and then I realised that ...Read more
you can't actually access the DNS unless you pay for premium, they then told me I couldn't get a refund because it was renewal and that I should just take it up with the company who hosts my website. I told them they lost a company and they sent me through how to get it sorted by amazon because that's who hosts my website, and that was my problem to fix.2 comments
Brand Manager B.Crazy Domains
Hi Lachlan,
We would like to apologize for your experience, we did not want this to happen and it is never our intention for you to feel this way. We are sorry for not meeting your expectation at fir... Read more
st and we appreciate you bringing this to our attention .I would like to thank you for your help and support on this matter, you have well and truly resolved my problem and have helped me get back on track and allowed me to get the problem fixed related to ... Read more
the FB domain verification. Your consistent help and follow-through is truly appreciatedSimilar opinion? Write a review on ProductReview.com.au!
RobGreater Melbourne (Inner), VIC
Do not use them for webmail!!!!
Terrible product that is slightly cheaper than any other service and it is extremely slow clunky and soooo undersized.
Stay away at all cost. There are so many better options out there.
2 comments
Brand Manager B.Crazy Domains
Hi Rob,
We are truly sorry to hear about your feedback and most of all for your inconvenience. This is not what we have expected to happen and we regret that we have not met your expectation. We than... Read more
k you for bringing this to our attention and we thank you for attending to our call.More empty apologies! The worst webmail in history for the most expensive price. Stay away and do not get sucked in!!!!!!!
Similar opinion? Write a review on ProductReview.com.au!
Mau E.South East Queensland, QLD
THE WORST NIGHTMARE
A RIP OFF - NEVER USE CRAZYDOMAINS. So many issues, friendly customer team but they cannot resolve much. Impossible to escalate to senior technicians. You will have to explain your issue to different people every time you call. No-one will really own the issues. Things that should take minutes to solve take DAYS. I gave up. Moving hosting & SSL to a new provider. But even that, it is been a nightmare, they will use nasty tactics to make it almost impossible to move away, will send you invalid files. I just cannot afford to keep losing more visits and customers. It is been a nightmare and hours wasted on emails and calls.
1 comment
Brand Manager B.Crazy Domains
Hi Mau,
We would like to apologize for your experience, we did not want this to happen and it is never our intention for you to feel this way. We are sorry for not meeting your expectation and we ap... Read more
preciate you bringing this to our attention and we hope that you will allow us to further work on this case and address it accordingly.Similar opinion? Write a review on ProductReview.com.au!
renewal of web hosting
My webhosting was up for renewal and the sales person [Name Removed} sold me a cheaper option but did not tell me that my emails will be down for 24 hours and that my website will be down for more than 24 hours. My website www.lovethatenergy.com.au is still down since my renewal on the 9th. I was never advised of this, and I may have lost clients due to this. I requested to speak to a supervisor yesterday and no one has bothered to call but the technical support although they took time fixed my emails.
2 comments
Brand Manager B.Crazy Domains
Hi Lalini,
First of all, we would like to extend our most sincere apology for your experience and the inconvenience that this has caused you. We have never intended to put you at this situation and w... Read more
e are truly sorry for what had happen. We thank you for bringing this to our attention and we hope that you will allow us to help you address the concern accordingly.HI Rose,
Thank You for taking the time to respond. I received a phone call from Marie offered to fix the issue. This is not the first time I have encountered issues with your staff members not knowing... Read more
Similar opinion? Write a review on ProductReview.com.au!
Adam J.Greater Melbourne (Metropolitan), VIC
Fantastic service!
Service was fantastic, I was given step-by-step guidance by Adonis through the chat function which allowed me to quickly point my domain at a new website with very little effort.
1 comment
Brand Manager B.Crazy Domains
Hello Adam,
Thank you for your review. We are glad that our team responded and helped you promptly to with your concern. We aim to aim to deliver an excellent customer service and reading your review makes us proud.... Read more
Thank you for trusting us with your business. If you need help in the future, you can always call us at +65 6914 7888 or send me a message at support@vodien.com. We are available 24/7 to help you. Have a great day! Von D Online Review ManagerSimilar opinion? Write a review on ProductReview.com.au!
Find out how Crazy Domains compares to other Services
Know better, choose better.
Steve SPerth, WA
- 2 reviews
CHAT SOLVED ISSUE VERY QUICKLY
Adonis solved my DNS setting issues very quickly. Great service thank you crazy domains.
This was done through the chat line and the reaction time was instant.
Would recommend crazy domains for sure.
1 comment
Brand Manager B.Crazy Domains
Hello Steve,
It warms our hearts whenever we read great compliments from our valued customers. Thank you for finding time leaving this review. We thank you for finding our service responsive and easy to deal. ... Read more
Do not hesitate to contact us at 1300 210 210, as we are open 24/7. Or simply email us at help@crazydomains.com.au. We look forward hearing from you soon. Thank you for trusting Crazy Domains! Sincerely, Von D Online Review ManagerSimilar opinion? Write a review on ProductReview.com.au!
Excellent Support for our Motel Accommodation
The technical support from Adonis at Crazy Domains was of great assistance to our business;
Casa Nostra Motel Mackay
30 Nebo Rd, Mackay QLD 4740
(07) 4951 1288
Thanks again for the prompt support Crazy domains.
1 comment
Brand Manager B.Crazy Domains
Hello Benjamin,
We are delighted with your review, thank you for leaving us a 5-star rate. The exceptional service, and personal touches that our team gives our customers demonstrate our commitment t... Read more
o helping our customers succeed online. Thank you for entrusting us with your business.Similar opinion? Write a review on ProductReview.com.au!
A Huge Relief
As someone new to topics like C Names , DNS, A Records I was so relieved to get help from Crazy's Support. My support guy Adonis was fast , effective, patient and courteous.
1 comment
Brand Manager B.Crazy Domains
Hello Andrew,
We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful.... Read more
We aim in delivering great experiences consistently. If you have further inquiries, please know that we are here to assist 24/7 you can call us at +65 6914 7888 or send me an email at von@crazydomains.com. Have a lovely day! Von D Online Review ManagerSimilar opinion? Write a review on ProductReview.com.au!
Emails back working..
Thanks for the fast support getting my emails back online and working, all done for me with out the hassle of me doing anything as I am not very tec savy.
1 comment
Brand Manager B.Crazy Domains
Hello Ian,
... Read more
Nothing pleases us more knowing that we were able to help you with your email concern. We appreciate you mentioning our great customer service, especially Von who was able to assist you on your concern. Thank you for trusting us with your business. If you have any questions in the future, you can always call us at +6569147888 or send us a message at support@vodien.com .We are available 24/7 to help you. Have great day! Best Regards, Von D Online Reviews ManagerSimilar opinion? Write a review on ProductReview.com.au!
Domain Transfer
Had problems to transfer my domain. With the expert advice and assistance Crazy domains had fixed my problems. They knew exactly what the issue was and gave excellent advice. Thanks for all you help.
1 comment
Brand Manager B.Crazy Domains
Hello Tiaan,
We are delighted with your review, thank you for leaving us a 5-star rate. The exceptional service, and personal touches that our team gives our customers demonstrate our commitment to h... Read more
elping our customers succeed online. Thank you for entrusting us with your business.Similar opinion? Write a review on ProductReview.com.au!
Wolf F.
- 2 reviews
Chat solved my problem almost instantly
I needed some instructions on how to change some profile details, and as it turned out it wasn't anywhere as difficult as I thought. Adonis on chat set me straight, easy as falling off a log. Thank you chat support
1 comment
Brand Manager B.Crazy Domains
Hi Wolf,
Thank you for your review and for sharing your experience. We are delighted that Adonis delivered a prompt and excellent support to help you. We aim to deliver great customer service, thus thank you for your appreciation.... Read more
We will strive to deliver great experiences consistently. For your further inquiry, you can all us at 1300210210 or send us an email at help@crazydomains.com. We are available 24/7. Have a wonderful day! Best Regards, Rose R Online Reviews ManagerSimilar opinion? Write a review on ProductReview.com.au!
Find out how Crazy Domains compares to other Services
Know better, choose better.
EDDSydney, NSW
- Verified customer
AUTO RENEWAL
Absolutely appalling Crazy Domains believes it has the right to auto renewal charges on a company account that is no longer trading. The previous employee that set up the functionality, logged in on their email address, we have evidence they no longer work for the firm, the firm has been closed and new administrator’s have been appointed.
However when I explained the situation they refuse to listen, they refused to assist and hide behind their generic email reply’s.
I highly recommend you NEVER use Crazy Domain who are quick to take your money for services null and void. Other providers such a namecheap were more understanding and refunded charges immediately.
1 comment
Brand Manager B.Crazy Domains
Hi EDD,
... Read more
We are truly sorry to hear about your feedback and most of all for your inconvenience. This is not what we have expected to happen and we regret that we have not met your expectation. We thank you for bringing this to our attention and we hope that you will allow us to help you address the concern accordingly. Kindly provide your account details (domain name / customer ID /email address /invoice number) so we can check your account further and provide a suitable resolution to your concern. You can reply your account details or send it to me via rose@crazydomains.com. We are looking forward for your response. Sincerely, Rose R Online Review ManagerSimilar opinion? Write a review on ProductReview.com.au!
Leo V.South East Queensland, QLD
Great customer service
Great customer service I highly recommend Jaselle - she was very patient and informative she answered all of my questions and solved how I could reset my password and buy and expiring domain I own. Crazy Domains they have great prices great services.
1 comment
Brand Manager B.Crazy Domains
Hi Leo,
Thank you for leaving such a wonderful review. We are glad that you loved our services, Jaselle will be pleased to learn of your high praise. She work very diligently everyday. Your acknowle... Read more
dgement will provide him with great encouragement to keep doing what she is doing.Similar opinion? Write a review on ProductReview.com.au!
Good real time help
Jaselle responded promptly and was able to assist with the setup of my website very effectively. She provided very good support. Crazy Domains provide an easy to use service, would reccomend.
1 comment
Brand Manager B.Crazy Domains
Hi Jason,
Thank you for leaving us such a wonderful review and for your recommendation. We are thrilled that your problem has been solved promptly our team will definitely be happy to read what you w... Read more
rote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We will surely commend Jasele for a job well done.Similar opinion? Write a review on ProductReview.com.au!
ShaunSouth East Queensland, QLD
- 2 reviews
Always Great Tech Support
Tech Support team at Crazy Domains have always been great to deal with - Jaselle had my questions and issues answered/resolved in minutes! Always 10/10 support and I've experienced alot of providers!
1 comment
Brand Manager B.Crazy Domains
Hi Shaun,
Thank you for your 5 star review. It feels so great hearing such a wonderful praise from our valued customer. We are pleased to know the service we provided is exceptional. Thank you for trusting us with your business.... Read more
For your further inquiry, you can all us at 1300210210 or send us an email at help@crazydomains.com. We are available 24/7. Have a wonderful day! Best Regards, Rose R Online Reviews ManagerSimilar opinion? Write a review on ProductReview.com.au!
KieranSouth East Queensland, QLD
Brilliant live chat with Adonis
a quick live chat with Adonis and my email was set up on my iphone. Didn't expect it sorted so quickly & am extremely pleased with the service. Will definitely use live chat again
1 comment
Brand Manager B.Crazy Domains
Hi Kieran,
Thank you very much for your positive review of our services and chat support! We are glad they were able to help you efficiently and that you found them prompt and helpful.... Read more
We really pride ourselves on having excellent first contact support with our customers. If you ever need anything, we are available 24/7 to help you, you can contact us at 1300210210 or send us an email at help@crazydomains.com . Have a great day! Best Regards, Rose R Online Reviews ManagerSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Mellyasked
Good Afternoon,
I am not able to access my emails so I went to go to the Crazy Domains web page and I cannot get in there either, not by my lap top nor by my phone.Do you know what is happening with the site?
4 answers
Brand Manager B.Crazy Domains
Hi Melly,
Good day!
Thank you for reaching out to us and we are sorry for your inconvenience. Can you please provide me with your domain name so we can check your account and check status of the service?
Thank you!
Regards,
Rose
Crazy Domains
northerntasmaniaweddings.com.au But it is the crazy domains web site that I cannot bring up
Brand Manager B.Crazy Domains
Hi Melly,
Thank you for your response. I understand the situation that you are unable to access our website www.crazydomains.com.au hence you are unable to log in to your Account Manager.
Have you tried accessing our website though a different browser or a different device? If you are still getting the same error, please let us know what is the error.
Thank you!
Regards,
Rose
Crazy Domains
Sharon Casked
Have been uploading my jpegs without any problem, now I am not able to upload photos particularly jpegs to my 2 webpages I have with sitebeat. Help could not solve the issue and have passed it on to their developers. Anyone else experiencing this problem and is there a solution.
1 answer
Brand Manager B.Crazy Domains
Hello Sharon,
We apologize if you are experiencing such difficulties.
May we suggest to contact us through 1300 210 210, we are open 24/7. Our technical representatives will be happy to get back to you.
Thank you for reaching out CrazyDomains.
Von D
Online Review Manager
Johnasked
Migrated a client across to Crazy Domains last week. I was told by the client who contacted Crazy Domains that they do free migration service. This was not true so I ended up migrating the website myself.
Next thing you know they charge extra for SSL Certificate. So, I asked the client to purchase SSL Certificate and she accidentally entered '.com.au' instead of '.com'. I've went through 5 different people over live chat to change this for about 3 days. At the end, I gave up because it really felt exhausting. It felt like I was talking to a robot.
On the 4th day, I emailed the client saying, please give them a ring and talk to their manager and I've had enough. I've warned client number of times from the beginning about using another provider but that's another story. Anyways, SSL started working on the 5th day.
This time I started receiving emails for about 5 days from 5 different staff about how I found their service. It shows that this company operates based on individual case rather than 1 support ticket system per query. They kept sending automatic emails requesting a feedback to a state where I decided to add their domain to my emails block list.
I have never been so frustrated and disappointed about such a small thing in my life.
I highly doubt this business employs Australian staff. Not a chance!
4 answers
For info, the staff you are interacting with are most likely in Singapore. The Australian contact details appear to just be an interface to the Singapore call centre. I call the first level customer support of Crazy Domains "scribes". All they seem to be able to do is respond to tickets without getting any action for the customer.
This might seem hard, but based on my recent experience of Crazy Domains, my advice would be to change providers. Crazy Domains is owned by Dreamscape and I would also not recommend any company owned by Dreamscape.
Thanks for sharing this information.
I would never use these providers and there are couple of other ones too which are linked to Singapore. This client I was trying to assist never listened to my suggestions for some reason. (Probably her mates were saying how good this company was and they never had issues).
Thanks for this. Yes, Crazy Domains is becoming quite heavy-handed. Any recommendations for a good provider, other than GoDaddy? Have the most amount of illicit WEB pages from their service.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Brand Manager B.Crazy Domains
Hi Karen,
Thanks you for taking the time to share your prestige opinion on Crazy Domains. We take pride in giving outstanding service every customers and we are overjoyed to receive such great compliments and appreciation. ... Read more
If you need help in the future, you can always call us at 1300210210 or send me a message at help@crazydomains.com. We are available 24/7 to help you. Have an amazing day! Best Regards, Rose R Online Reviews Manager