Crazy Domains
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Reviews
Very speedy customer service!
Jaselle was extremely fast and knowledgeable and I am very appreciative of the assistance today. Thank you!
Dodgy as. Have been charging me for services I never wanted or used
I gather as part of falling for registering for an .au domain in addition to the .com.au domain I have, they have cunningly subscribed me to website hosting as part of that set up.process. Have been slugged many $49,95 3 months renewals for a product I have never used or was even aware of and of course their online chat doesn't work.
Crazy Domains locked transfer a domain, customer cannot leave
Crazy Domains locked transfer a domain to AWS, I have to request CD to transfer a domain. But Crazy Domains did not provide authorization code to me during me repeated day by day.
This is last way I have to move out from Crazy Domains, Crazy Domains locked customers into a very difficult situation.
Firstly, I cannot log in to the cPanel for operation when cPanel be locked. Crazy Domains were misleading customers for months and still not solving the problem. Crazy Domains force me to renew host with 2 months left when I want to get out of CD.
Hello Julia,
Thank you for raising this issue to our attention. We truly value your feedback and are dedicated to providing you the best possible service. We want to assure you that we are actively i
... Read morenvestigating the matter and working to resolve it quickly.
Server Issues - Major Business Disruption
We are a small business and like everyone, rely on the reliability of servers. We have experienced nearly 2 weeks of constant disruptions with our emails where we have lost all previous correspondence and sub folders with information, all calender meetings and have also lost any contacts that have been added to Outlook.
After speaking to them every day, we are just being advised there is a known outage with their servers and that they are working on the problem. This is not good enough, we are missing emails and purchase orders from our customers and not able to contact some customers due to contacts missing.
We are now looking to move to another company.
Hello Allen,
We apologize for the inconvenience you experienced with our service. We value all customer feedback and strive to provide the best experience possible.
... Read more If you're willing to provide more information about this, please reach out to us so we can better understand and address the problem. Please provide us with your complete Domain name or ticket number. Von D 1300 210 210
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This Company is the lowest form of life. Bait Switch Subscription marketing, " Coward digital Marketing "
Crazy By Name Cowards by nature. I use to love this former great fun Aussie company.
This company makes eating pieces of dog excrement for breakfast look pleasant compared to dealing with Mark Evans CEBU No authority call centre, what a Time Suck.
John the Singapore head of Cowards of the county in the centre with Char the manager, who can't pick up the phone who is responsible holding me for over 2 hrs, she just sends minions to give lip service and wear you down.
Very Disrespectful for customers time, this is their super power. Li
... Read morettle do they know they have superman on here. AKA Clark Kent from the daily product review reporter. Now as stated below in product review many don't want this so called mandatory free offer ".online " URL Horse crap domain. Auto renew. Bait and switch marketing Bot. 1 yrs free as part of the purchase of a standard .com and .com.au urls which I believe is owned by crazydomain under a company called Dream Scape which bills you directly. Soon to be Newfold digital Which is LISTED AsxDN8 .
Great Support, however worst DNS servers on the planet
The problem with Crazydomains is their DNS servers are painfully slow, if you use any other ISP such as Ventra DNS changes begin going through in like 2 minutes, with Crazy domains, it seems they hold them and send them in bursts , so setting up 365 Credential on any other platform takes 15 minutes, whereas by her time all dns entries have started to propagate in Crazy, its a few hours gone by. Otherwise its a good basic budget product with excellent chat support
Hello Random P,
We truly are sorry for experiencing a delay updating your DNS Records.
... Read more Help us understand more of what is causing the delay. Kindly send us your Domain Name, Member ID or ticket number. We appreciate your answer. Von D supportreviews@crazydomains.com
Can't trust
They just canceled the plan because I lost the ABN as I had to cancel it recently.
They didn't accept to transfer the payment to another plan,
I had to move to another provider way much cheaper, easy to setup and started in 5 minutes and I can trust
Hello S Hana,
We appreciate you bringing this to our attention. As your Web Hosting provider we fully understand how important it is to let you use the domain of your choice.
... Read more We are coordinating with our Domains Team to seek the best option for you. We will contact you as soon as we have a solution for your issue. Von D 1300 210 210
Horrendous support - staff lazy, dishonest and incompetent
Crazy Domains have to be the worst hosting provider out there - anybody who hosts with them has clearly not done their research.
Staff are lazy, incompetent and downright dishonest. Ive been lied to, rudely spoken to, hung up and disconnected on chat - multiple times. Despite me never being aggressive or rude.
If their support team find something to hard or complicated - they simply hang up or disconnect the chat. Combined with their lack of knowledge and dishonesty, good luck EVER getting something resolved.
There are dozens - if not hundreds of similar complaints on this review site and others too.
Do not go anywhere near these guys.
Hello Marcus,
We are truly disheartened of your experience and we would like to know more about your experience. We have seen your chat with our representative but we do not know your account with us.
... Read more Send us your ticket number, Member ID or domain name. Von D 1300 210 210Not interested in wasting more of my time providing more details or hearing your excuses. I have already wasted 90 mins this morning battling with your chat team.
Crazy Domains has this problem acro
... Read moress the entire team. There are 100s of other complaints/reviews stating the same thing.
Don't waste your time
You pay for a website and then spend the rest of the year battling to keep it online. No "sorry" no compensation, infact I confirmed with them many times that the issue was always on their end that my website kept being booted offline, no efforts to make any amendments or adjustments to how they run things, just go get a free website with wordpress or wix, its not worth being screwed around like this. I paid for a domain name and website for a year and when the website editor expires you are still meant to have your website online! No one signs
... Read more up for continuous $50 fees every 3 months just to have their website up! No where does it say this and I have had confirmation already that this isn't part of the plan you pay for! I want my refund between now and May 2024!Hello Jess,
We appreciate you apprising us about your concern. We received your Member ID and would like to review the status of refund.
... Read more We are now reviewing the related tickets. Von D 1300 210 210Thank you very much, I have not yet been refunded, I will update you when I am. Appreciate the customer care
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Quick assistance on problem updating DNS
Today i used the Live Chat feature and was assisted by Jaselle.
1. Live chat was answered within a few secconds.
2. Jaselle was quick to undesrtand my enquiry.
3. It was resolved quickly.
Great customer service, friendly and efficient. Five Stars!
Kyle K is Amazing!
Very impressed with the service I received from Kyle K! I asked for help with several domain names which was attended to very fast!
they hung up on me on a live chat
I was patiently waiting, asked for clarification on a simple matter, was not rude in any way, I was kept waiting when they were taking their time answering, not acknowledging they even received my request, then when I asked her to clarify some details she terminated the conversation. I am now looking for new hosting. I was asking why they were creating such a sense of urgency for a subscription to be paid 89 days ahead of time. It was causing anxiety as I was continually thinking the domain would expire.
Hello MAH,
We understand how frustrating it can be when things don't go as planned, and we would like to make it right. We take all feedback seriously, and we want to assure you that we are committed
... Read more If you could help us with your domain name or ticket number. Your satisfaction is our top priority and we would appreciate the opportunity to make things right. Von D 1300 210 210 supportreviews@crazydomains.comHi Von, I have emailed you, kind regards
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Upselling email to small businesses $600 pa
Absolutely a rip off charged $600 pa for a single email service oh and only 1 email in use
All folders now have no content
Tried contacting the Salesperson Kevin and now he won’t speak to me
My fault they played on my ignorance in technology and I fell for it
And there is nothing I can do
Hello Glenn,
We are sorry to hear that you had a negative experience with us. We understand how frustrating this can be and want to assure you that we are committed to providing the best customer service possible.
... Read more Your satisfaction is our top priority and we would appreciate the opportunity to make things right. Von D 1300 210 210 supportreviews@crazydomains.com
Ive given up on Crazy Domain
4 months ago I was contacted by CD to upgrade my email hosting from their free site to mail.premium.exchange...After $2500 and four month of contacting Crazy Domain Im no closer to having my emails appear on Outlook. Worse decision ever to stick with these guys they are a waste of time. Limited assistance and conflicting advice. Proceed with caution.
Hello Gianni,
We apologize for the negative experience you had with our service. We are sorry that we did not meet your expectations. We understand how frustrating this can be, and want to assure you that we are committed to making it right.
... Read more Please provide us with your complete domain name or Member ID. Thank you for the feedback and we hope to have the opportunity to regain your trust. Von D 1300 210 210 supportreviews@crazydomains.com
Easy and helpful
Jaselle was my reviewer and helped me sort out two unrelated problems quickly and efficiently.
Questions & Answers
Despite following CDs published procedure, (which may only be for desktop?) I can't seem to delete expired credit cards via my android phone as there is no delete option. I've also read a complaint elsewhere that there is allegedly no such option, and even falsifying valid card details didn't stop an auto renew. Is that correct?
Best to do on desktop
why do people have to wait for an hour and a half and still nothing
Hi, how long should an email migration to a new server take.
Get an answer from our members and Crazy Domains representatives
Details
About Crazy Domains
Established in 2000, Crazy Domains is a domain name registrar that operates in Australia, Europe, India, and the Middle East.
It has a business platform that lets you manage cloud web hosting, email hosting, online marketing services, and more.
| Category | Web Hosting Providers |
|---|---|
| Services | IT Support, SEO , Web Design and Web Hosting |
Contact info for Crazy Domains
| Mon | 24 hours |
|---|---|
| Tue | 24 hours |
| Wed | 24 hours |
| Thu | 24 hours |
| Fri | 24 hours |
| Sat | 24 hours |
| Sun | 24 hours |
- ABN: 95851604390
Extra Information
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Hello TGIF,
We apologize for the inconvenience you experienced with our service. We value all customer feedback and strive to provide the best experience possible.
... Read more If you could please reach out to us, we would be more than happy to assist you in any way we can. Thank you. Send us your domain to supportreviews@crazydomains.com. Von D 1300 210 210