Crazy Domains

AVOID AT ALL COSTS! – Due to a 'technical fault' our website and email were down for a full 2 weeks. Crazy domains are denying a security breach however there's a lot of proof that they were hacked. No hosting company on earth has ever suffered a 14 day outage which is still ongoing!!! Their service is appalling and they are offering no refunds or compensation. The… Read more

company is part of a bigger company called NEWFOLD BRANDS. They have a number of hosting providers so avoid them at all cost. They have terribly slow servers that run outdated operating systems. We have since switched to another company and the website performance and speed is 10 times better. We are seeking legal advice. I hope this review saves someone the stress they have caused thousands of Aussie businesses. They are the WORST!

Website & Email down for 5 days. I believe they've been hacked! – We supply respiratory equipment for those with severe medical conditions. Our website and email has been down for over 5 days now. I understand companies have technical issues from time to time but the lack of communication from Crazy domains on their social media is outrageous. Only one facebook post in 5 days with minimal information. This is… Read more

unforgivable! You've caused many businesses a lot of stress and financial loss. The least you can do is provide regular updates on A. What the problem is, B. What you are currently doing to fix it. C. An estimate time frame of when it will be fixed. When i was on the online chat (they've taken the phones off the hook) i asked them if they'd been hacked. They REFUSED to deny it simply stating 'i'm not authorised to provide this information'.

It literally says "All Business Hosting Plans Come with Backup Automation" That's what is advertised on their website, but after purchasing the service and migrating some of my clients to Crazydomains hosting and needed to back up a website, I could not find a backup for the website or any of the other websites under the hosting account. I asked… Read more

support and they said you only get manual backup, there's no automation like it says on the website!

So Help me understand what Backup Automation mean!

I paid for SSL over 2 weeks ago, a customer brought to my attention that my website is not working I'm paying a bit more for crazy domains than other providers offer but I thought the 24hr cust assistance made it worth it However it has been 12 hours since I reported the issue via chat which hasn't resolved my issue I am not confident it will… Read more

happen

I'm very frustrated because I'm a small business and I'm paying for advertising only to find out that my potential customers have been directed not to my website but to a page that says

'Your connection is not private Attackers might be trying to steal your information from www.8tek.com.au (for example, passwords, messages or credit cards). Learn more about this warning net::ERR_CERT_DATE_INVALID"

This makes my page look like a scam and is hurting my business. What hurts most is I paid for this on the 20th march over the phone with crazy domains and they didn't fix it

After contacting their 24 hours support they haven't fixed it after about 12 hours with no feedback

Really upset, there is no way to contact them or an account manager - just their inept 24hour chat support - hopefully someone from there can read this and assist, I feel it is my only way to reach out

I really really hate to leave negative reviews but I'm at the end of my tether because I just can't speak to anyone!!!!

Dear Crazy Domains, I am writing to formally lodge a legal complaint regarding the unjustified suspension of my account and the mishandling of my domain sale, which has resulted in financial loss and significant inconvenience. First, my account was disabled without any prior notice, email, or notification. I have thoroughly checked my inbox and… Read more

spam folders and found no record of any verification email, including the alleged verification link associated with Ticket OEML-3197907. Due to the absence of such communication, I was denied any opportunity to verify my account. I previously raised this issue under Ticket IEML-1633770; however, it remains unresolved. I am fully willing to comply with verification requirements and have already offered to provide a valid government-issued ID for this purpose. Second, your Domains Team has provided incorrect and misleading information to Sedo regarding the transfer process of my domain, “cyberrealestate.co.” This domain sale was fully authorized by me. However, due to your team’s error (Ticket IEML-1634633), Sedo has not received accurate clarification and until the good agent Cherry provided the correct new information, the initial misinformation from your domains team, has resulted my payout being placed on hold or potentially cancelled. Until today, sedo tech team is trying their best to reactivate my account and sale since this is the first time this have happened to them, that the registrar made a mistake in proving the correct domain transfer clarification. This situation reflects negligence in handling both account security procedures and domain transaction communications, directly impacting my financial interests. To resolve this matter, I formally demand the following actions within seven (7) business days from the date of this letter: Immediate restoration of my account access and completion of identity verification using my government-issued ID. Immediate correction and clarification sent to Sedo regarding the proper transfer process for the domain “cyberrealestate.co,” ensuring that the sale is not canceled and that my payment is released without further delay. Failure to resolve these issues within the stated timeframe will leave me no option but to pursue formal legal action, including but not limited to claims for damages resulting from financial loss, negligence, and reputational harm. I trust this matter will be treated with the urgency it requires.

Now at 57 hours of the outage that started on Thursday evening and stopped all emails. Dozens of emails from another address, hours on "Chat" to level 1 staff in far off lands who have no access to systems and no real technical knowledge. This mob could not even fix a domain record they took over from my previous provider 7 years ago, leaving the… Read more

Registrant email address as one that is currently unavailable, so not even possible to move to another provider. They are part of a set of companies with poor technical competence and a shady approach to business. DO NOT USE THEM OR THEIR AFFILLIATES!!!

Update: It turns out that the server affected houses a number of customers, all of which are down, yet there is no mention of this on their Pulse Monitoring Page, and now they "As of now, we are facing challenges with the server, and that our dedicated server team is considering to transfer the server to another." This after close to 60 hours of outage.

Last Update: After more than 60 hours of outage, and no solution in sight as they considered whether to replace a faulty server, I transferred my domain and set up new email mailboxes with VentraIP, who were fantastic to deal with, using competent Australian technical staff. Our email is now fully up and running and operates faster than on the old Singapore-based hosting service of Vodien who are owned by Crazy Domains. Take my advice and cut them loose.

For the last three months I have been receiving emails from a range of IP addresses - 203 in three days. I have spoken to two different people, both of whom have assured me they have sorted the issue and I shouldn’t have any more problems. Utter trash. How do I get somebody to deal with this? FreeParking, the original company was great. This… Read more

outfit a f****** useless. I have health problems and this stuff is worsening them. Advice required urgently.

Appalling Service: 24+ Hours of Downtime & Constant "Blame the Customer" Tactics. Absolutely disgusted with the support for Case E-481167. I’ve had a site down for over a day with a mandatory client presentation looming. At one point, I was left with a 10-hour gap without a single update from Tier 2. Every time I reached out, I was given generic… Read more

'we are working on it' promises that led nowhere. To be told a site is 'functioning' when it is still throwing 500 server errors on multiple networks is insulting.

Despite proving with a 'control group' that the plugins and code are functional on their own network as I have two identical websites on two seperate hosting plans where one works perfectly and one throws up errors. They even told me the site was 'fixed' when it clearly wasn't

If you value your business uptime and don't want to be gaslit by support while you do their technical job for them, stay away.

Crazy domains dumped my DNS records three days prior to Christmas during peak sales and used the excuse that because I had upgraded my email account with them 6 months prior and closed off the old unused email account two weeks prior, that somehow that qualified as dumping my website DNS records three days shy of Christmas. Note: I made no changes… Read more

to the website, yet they dumped the full DNS records. Making it worse was that I couldn't access my emails to log back into the system rendering both customer support unavailable along with all of my emails and over $6K in revenue lost in sales from the full site being down three days. The SEO implications have also been huge, with a loss of 80% in my normal traffic for the month that followed. They took no responsibility, not even an apology, blamed me, the end customer for not knowing that my DNS records would be dumped. Do not trust these guys with your business, they will take your money and exercise zero accountability. Any web hosting system that happily just dumps DNS records whenever you make a small change to any of your services is a no go in my opinion. We are moving all of our services to a new provider.

This is what recently I have written To the Management Team, I am writing to formally lodge a serious complaint regarding the persistent technical failures of my email and web hosting services, which have now been ongoing for over six months. Despite numerous attempts to resolve these issues with your support staff, the service remains… Read more

non-functional, resulting in substantial financial loss to my business.

1. Persistent Email Failures

For the past six months, I have experienced a daily occurrence of technical errors when attempting to log into my email accounts. Furthermore, I am consistently failing to receive incoming emails.

Following your team’s specific advice, I transitioned to using Google Chrome to access my mail; however, the login errors persist regardless of the browser used. This lack of reliable communication is directly impacting my ability to operate and is causing a measurable loss in income.

2. Website Management and Data Loss

I have recently paid for a new website build for Sparkling Clean Maid. However, the management interface is currently unusable. On four separate occasions today, the system has logged me out spontaneously while I was entering business descriptions, resulting in the total erasure of my data. This has resulted in significant wasted labor and further delays to my business launch.

3. Formal Demand

As a paying customer, I have met my financial obligations to Crazy Domains. In return, I expect a functional service that meets basic industry standards. To date, Crazy Domains has failed to provide the service for which I am being charged.

I require the following actions within 48 hours:

A comprehensive technical audit of my email account to ensure 100% deliverability and stable login access. Resolution of the session timeout issues within the website management portal to prevent further data loss. A formal response outlining how Crazy Domains intends to compensate me for the six months of service disruption and the resulting loss of business income.

Worst company to deal with. I bout 1 year website hosting for my website and canceled with n 1 weak. They refused to return my full credit. They offered only half my money in bank rest they offered credit. while In same scenario Ventra IP returned full refund. Do not buy any product from them

Extremely Unreliable Do Not Trust Them With Your Business I do not recommend Crazy Domains for any business-related services. I've had ongoing issues with their hosting, and now my email account is completely unreliable. I’m currently unable to send important business emails, which is severely impacting my operations. Each time I speak with… Read more

their support team, I receive a different explanation no consistency, no transparency, and certainly no resolution. In many cases, I’ve been misled or given incorrect information, which has only added to the frustration.

The service is completely unprofessional, and the lack of accountability is alarming. As a result, I have filed a formal complaint with Consumer Affairs and am seeking compensation for both the downtime and the considerable time lost trying to resolve these issues.

If your business depends on reliable email and hosting, look elsewhere. This experience has been unacceptable and damaging.

Keep clear of Crazy Domains. The use false and fraudulent adverting on there product. Was talked into buy a webhosting package to replace my email service. Was told and on the website states, they will refund if your not satisfied within 60 days. Very clearly stated on the website. They refusing after only 25 days. Was sold a package that i was… Read more

not required. Screen shots are attached Currently have dispute lodged with the Bank, PayPal and have lodge complaint with lodged with Consumer Protection due to false and fraudulent click bate advertising UPDATE. PayPal stepped in and refund full amount. Screen shot attached showing it was PayPal who made the decision

Unreliable Email Service – Constant Delivery Failures I’ve had a terrible experience with Crazy Domains email hosting. I keep getting bounce-back errors saying: “Your domain has exceeded the max defers and failures per hour (5/5 (71%)allowed. Message discarded.” This happens constantly and causes major disruptions to business communications.… Read more

Emails to clients and partners just fail without warning. The service is completely unreliable and unprofessional.

Support has been slow and unhelpful — no real solution, just generic responses. This has been going on for weeks with no end in sight.

If you rely on email for your business, I strongly recommend avoiding Crazy Domains. This level of service is unacceptable.

Polite but Unhelpful – Over a period of approximately six months, my business websites hosted with Crazy Domains experienced frequent intermittent outages, including HTTP 503 errors and connection timeouts. These outages were independently monitored using UptimeRobot,… Read more

which recorded dozens of incidents and many hours of downtime across multiple weeks. During some periods, measured uptime dropped well below the advertised 99.9%, at times averaging between ~80% and ~97% depending on the period measured.

I provided Crazy Domains with:

precise timestamps,

error codes,

screenshots from multiple devices and browsers, and

third-party monitoring data.

Initial responses repeatedly stated that the website was “working” at the time of checking and suggested possible local causes such as browser cache or device issues, even while outages were still being independently recorded.

After multiple escalations, including contacting the complaints process and senior support, Crazy Domains eventually acknowledged server-side issues on the shared hosting environment, including high server load and resource constraints.

Remedial actions included:

increasing PHP memory allocation, and

later, migrating the hosting account to a different server.

Despite these actions, outages continued intermittently for some time, and support tickets were closed multiple times while issues were still occurring.

Email services associated with the domain were also disrupted during parts of this period, particularly following server migration, requiring additional follow-up to restore functionality.

Crazy Domains ultimately offered time-based service credit as compensation. No monetary compensation was offered.

I later migrated my websites to another hosting provider. Since migration, I have not experienced comparable outages.

Crazy DomainsPros

Basic account management tasks (e.g. password changes, control panel access) generally functioned as expected.

Issues were eventually acknowledged at an infrastructure level.

Crazy Domains Cons

Extended period of repeated downtime.

Delayed escalation to server-side investigation.

Repeated ticket closures before confirmed resolution.

Communication often relied on generic responses rather than addressing supplied monitoring data.

Uptime fell significantly below advertised levels for extended periods.

Summary

Crazy Domains may be suitable for basic or low-criticality hosting. However, based on my experience, businesses that require consistent uptime, timely infrastructure-level diagnosis, or proactive monitoring should exercise caution.

TRULY CRAZY AND INCOMPETENT ! Buyers beware. These muppets run an unsecure poorly managed website with deceptive pricing. If this is of interest please read further. Living in Australia with a business in Greece I set up a Crazy Domains (CD)… Read more

account and bought a domain in Oct/2025 incl. 3 related security products. In March/2026, after accessing my account 2-3 times using my credentials I was exploring whether I was eligible for a free Mini site or other Website-Builder plans. I selected a 15 day free trial. NOTE the deceptive Website Builder pricing, e.g. from €8.18/yr but when you examine your Cart find products to the value of €121.72 and no information whether it's annual or monthly. In my case I deleted all items in my Cart. Next I received a message that I need to verify my credentials so I uploaded my valid driving license that was accepted successfully. However my account was still blocked without prior notification and an email eventually received that my selected free trial was deleted with reason being Fraud. Upon contacting support (I-24939492) I am told my account was reviewed by the Order Verifications team unable to verify the validity of my orders and failed verification of my provided account information. When asking what other documents verifying my credentials I received another evasive hostile support response (i.e. they don't know) but told me my case will be further reviewed. After a few days the account was made accessible however Website Builder plans were inaccessible. Incredibly I then received an email [OEML-3250570] stating " We’ve recently reviewed account activity as part of our standard order verification process. During this review, several orders for the Website Builder trial were identified — each submitted from a newly created account and using inconsistent or incomplete verification details. ". Conclusion - Don't waste your money and time using Crazy Domains. They don't want your business. As the name suggests this business is truly crazy, incompetent, unsecure, arrogant and hostile due to their own poor systems and processes. You have been warned.