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Crazy Domains
Extremely Satisfied Customer
Von was excellent and extremely efficient in getting to the bottom of my ongoing issues. She was very proactive in getting the problem rectified straight away for me. Thank you Von.
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Great Service
Great Service from customer support of Crazy Domains , very quickly solved my email problem. Thank you! Very prompt service and quickly fixed my error. Thank you again- Great Service once again
1 comment
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DeanSydney, NSW
Great service, better results
Crazy domains has been fantastic in supporting our websites. Catherine was our main contact & Daniel was supporting, they have been exceptional in increasing our SEO & website support. Would definitely use them again!
1 comment
Brand Manager B.Crazy Domains
Hi Dean,
Thank you very much for your positive review of our services and support! We are glad that Catherine and Daniel were able to help you efficiently and that you found them exceptional.... Read more
We really pride ourselves on having excellent contact support with our customers! If you need help in the future, you can always call us at 1300210210 or send me a message at help@crazydomains.com. We are available 24/7 to help you. Have a great day! Best Regards, Rose R Online Reviews ManagerSimilar opinion? Write a review on ProductReview.com.au!
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Amazing Customer Caervice
Von was efficient and highly knowledgeable in setting up our new email account on Outlook. A pleasure to work with! We are long term Crazy Domain customers and the service never disaapoints.
1 comment
Brand Manager B.Crazy Domains
Hello Leia,
What a treat! Thank you for taking your time letting us know how your experience went well. Let this be our commitment to continually providing you a better service. ... Read more
Do know that we are available 24/7 through 1300 210 210, or simply send us your query at supportreviews@crazydomains.com. Warm regards, Von D Online Review ManagerSimilar opinion? Write a review on ProductReview.com.au!
RaymondSydney, NSW
exceptional customer service always.
everytime i contact the customer service team at Crazy Domains, there is never a very long wait, and they are very responive. =)
being a long term customer with Crazy domains, and never have thought about changing domains suppliers since i jonined.
1 comment
Brand Manager B.Crazy Domains
Hello Raymond,
Thank you for your wonderful review. Our goal is to provide excellent service and to make our client succeed online with their business. Thank you for your feedback and most of all for trusting us with your business. ... Read more
If you need help in the future, you can always call us at 1300210210 or send me a message at supportreviews@crazydomains.com. We are available 24/7 to help you. Best Regards, Von D Online Review ManagerSimilar opinion? Write a review on ProductReview.com.au!
EHAB SSydney, NSW
A+a+a+ Service An Absolute Pleasure To Deal With
Thank you crazy domains & your seo team for helping us reach our goals & making us the leading brand in our industry.
A specials thanks to *Catherine & Danielle & the rest of the seo team*
The results so far have been amazing & we couldn't ask for a better team to work with.
1 comment
Brand Manager B.Crazy Domains
Hello EHAB,
Thank you for your wonderful review regarding your experience with us. We work hard to provide high levels of service so we will share your compliments with our team to let them know that... Read more
their efforts are appreciated. We will surely commend Catherine and Danielle for a job well done.Similar opinion? Write a review on ProductReview.com.au!
i love von!!!
thank u for your help today von took up your whole day give von a pay rise von is the best worker you have on board
thank you for your help today have a great night :)
1 comment
Brand Manager B.Crazy Domains
Hello Finn,
It was our pleasure helping you sort out your emails. It will always be. Know that we will always strive to be better every day.... Read more
If you need help in the future, you can always call us at 1300210210 or send me a message at supportreviews@crazydomains.com. We are available 24/7 to help you. Best Regards, Von D Online Review ManagerSimilar opinion? Write a review on ProductReview.com.au!
Erin C.Sydney, NSW
Consistently great !
Thank you for my lasted updates and work team ! Ken and Catherine !
I really appreciate everything. You guys can do so many different things I’d be lost without you.
Thank you !
1 comment
Brand Manager B.Crazy Domains
Hi Erin,
Thank you for leaving us such a wonderful review. We are thrilled that your problem has been solved promptly our team will definitely be happy to read what you wrote. We put customer experie... Read more
nce and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We will surely commend Ken and Catherine for a job well done.Similar opinion? Write a review on ProductReview.com.au!
Jeff C.South East Queensland, QLD
Excellent
I have only good things to say about Crazy Domains Seo team and Kathrine who have help me and guide me through this process .I am starting to see results
1 comment
Brand Manager B.Crazy Domains
Hi Jeff,
Thank you for taking the time to leave your review. Nothing pleases us more than to know that our team delivered exceptional customer service. It is when we receive such positive feedback, d... Read more
o we rest knowing that we have done our jobs very well.Similar opinion? Write a review on ProductReview.com.au!
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very good service
definately recommend ...very efficient team who helps youwhen u need them. customer service is very efficient and even log to your computer to help you and educate you on the product
1 comment
Brand Manager B.Crazy Domains
Hello Shiv,
We thank you for leaving your compliments. We appreciate you participating to our review platform. Your praises give us more hope to strive better every day.... Read more
If you need help in the future, you can always call us at 1300210210 or send me a message at supportreviews@crazydomains.com. We are available 24/7 to help you. Best Regards, Von D Online Review ManagerSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Cosmicsky2018South East Queensland, QLD
Very helpful and efficient!!!
Aaron G was very patient and helpful. He solved my problem in a minute and provided extra service to set up my outlook accounts for me.
I recommend Crazy Domians to my friends for sure!
1 comment
Brand Manager B.Crazy Domains
Hi Cosmicsky2018,
Thank you for leaving such a wonderful review. We are glad that you loved our services, Aaron G will be pleased to learn of your high praise. He works very diligently everyday. You... Read more
r acknowledgement will provide him with great encouragement to keep doing what he is doing.Similar opinion? Write a review on ProductReview.com.au!
ChrisGreater Melbourne (Outer), VIC
- 2 reviews
- 2 likes
Dodge Free Domains - STAY AWAY
They gave me a heap of "free domains" last year, then this year, I didn't realise they were automaticly set to renew, I couldn't log in for two days prior and they auto-renewed.... $800 BANG!
3 comments
Brand Manager B.Crazy Domains
Hello Chris,
We are saddened with what you may have experienced. We would like to make clarifications and help you in sorting your domain concern. ... Read more
May we ask for one of your domains or/and Member ID/customer ID. This would help us review these domains that are in question. We look forward to receiving your response. Stay safe. Von D Online Review ManagerI spent several hours emailing and trying to get help prior to and after this issue occurred, let see what this does...
Customer ID: M1004788
Brand Manager B.Crazy Domains
Thanks for the response Chris.
We are now reviewing your customer id and the domains associated.
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Matthew G.Perth, WA
Scam you out of your money anyway the can. (updated) see below
Money is sitting my my account balance at crazy domains.
I get a email reminding me to renew a domain, i hit the express renew link. and it charges me to full amount to my credit card and doesn't use my account balance.
I ask for this to be rectified,
impossible they say:
they cannot refund my credit card.
will not use my account balance.
will not refund my account balance.
they offered to cancel my account and domain, so i lose my domain and account balance.
they are literally saying expect these bogus extra charges or we will cancel it all and you still lose....Read more
(edit below) after this review, the people who monitor reviews for crazy domains are the ones that get things done, they where able to sort this issue and it hunky dory, need more good customer service people like those :)1 comment
Brand Manager B.Crazy Domains
Hi Matthew,
We thank you for attending to our call and for accepting the issuance of the refund. It was our pleasure to help you with your refund. ... Read more
What happened? When processing a payment through the checkout section, the member credit should be available whenever the amount you are about to pay should be tantamount or less than the value of your invoice. This explains why the Member Credit might not be available when you got into the checkout section. What we advised though, is to check the current amount of your available Member credit and top up as needed (whenever your member credit is lesser or may not be equivalent to the invoice being paid) Thank you once again for attending to our call. Sincerely, Rose R Online Review ManagerSimilar opinion? Write a review on ProductReview.com.au!
AndrewHunter Region, NSW
Scammers!
Scammers. Auto renewals switched back on when they have been switched off by me and every obstacle possible placed in front of you when you complain about their sly ways that end up with with charges to your credit card. Clearly their system is built around trying to milk as much money as possible from the unsuspecting customers for unauthorised and unwanted add-ons. Stay clear of them !
1 comment
Brand Manager B.Crazy Domains
Hello Andrew,
We appreciate you bringing this to our attention and we apologize for seeing an unfamiliar charge. We aim only to provide a solution to your queries.... Read more
What was the charge for? The charge is for a product we call a Website Builder. This product allows you to edit and build your own website with a feature called "drag and drop" This invoice was purchased last October 24, 2020. We are confirming though that there were multiple notifications sent to your business email prior to charging. On a brighter note, we are confirming that we have successfully processed your refund. We are pleased to inform you that we have successfully processed your refund amounting to $54.45. This shall reflect after 1-2 billing cycles, depending on your bank institution. The amount mentioned shall be returned to the original mode of payment (Credit card or PayPal). Thank you for taking our call and giving us the chance in making a clarification with your concern. We are closely monitoring your ticket, if there are important notifications with your refund. We would be glad to send you these notifications. Thank you for choosing CrazyDomains. Stay safe. Von D Online Review ManagerSimilar opinion? Write a review on ProductReview.com.au!
FlannelPerth, WA
- 2 reviews
Excellent Customer Service
Thank you for helping me with my domain credentials Vo was super helpful i wish i had people working for me like this he was patient and walked me through the whole process
Sharon
1 comment
Brand Manager B.Crazy Domains
Hello Sharon,
Thank you for your an outstanding review. We work hard to provide high levels of service so we will share your compliments with our team to let them know that their efforts are apprecia... Read more
ted. We will surely commend Von for a job well done.Similar opinion? Write a review on ProductReview.com.au!
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Great customer Service!
We have had great customer service from Catherine & Jaz, always willing to help with any questions we have & assist with our requests, their blog writing has been great & they communicate regularly & efficiently. Thank you.
1 comment
Brand Manager B.Crazy Domains
Hi Jade,
Thank you for leaving us such a wonderful review. We are thrilled that your problem has been solved promptly our team specially Catherine and Jaz will definitely be happy to read what you wr... Read more
ote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We will surely commend them for a job well done.Similar opinion? Write a review on ProductReview.com.au!
terribncs
- 2 reviews
- 2 likes
excellent service all round
crazy domains sorted my problem within 5 mins of email being sent - thanks so much will highly recommend - had a storage issue and was sorted highly recommend crazy domains are excellent
1 comment
Brand Manager B.Crazy Domains
Hello Terri,
Thank you for leaving your 5-star review and for letting us know how your experience turned out to be successful. We are truly glad you have received a great service resulting to an effective resolution.... Read more
Please know that we are 24/7 available to help you, you can always contact us at 1300 210 210 or send me an email at supportreviews@crazydomains.com. Best Regards, Von D. Online Review ManagerSimilar opinion? Write a review on ProductReview.com.au!
Elli
- 2 reviews
Setting up email on my phone
I am in the older group and try to keep up with the technology. Crazy domain help me to set my emails on the phone. Very friendly .Made it look like piece of cake. Thank you
1 comment
Brand Manager B.Crazy Domains
Hi Elli,
Thank you for your review. The exceptional service, and personal touches that our team gives our customers demonstrate our commitment to helping our customers succeed online. Thank you for e... Read more
ntrusting us with your business. We will make sure that you will always receive the best service that you deserve.Similar opinion? Write a review on ProductReview.com.au!
Best customer service ever
Instant service it does not matter how silly your question or how poor your IT skills, Crazy help is the best no invalidation they go to any end to help.
1 comment
Brand Manager B.Crazy Domains
Hi Peter,
Thank you for taking the time to leave your review. Nothing pleases us more than to know that our team delivered exceptional customer service. It is when we receive such positive feedback, ... Read more
do we rest knowing that we have done our jobs very welSimilar opinion? Write a review on ProductReview.com.au!
normanSydney, NSW
Grow your business with ease !
I have a team who works for me , Cindy , Catherine & Jason . My team always respond to my request & make SEO changes to boost traffic , which leads to growth . During Covid , the hardest economic times ,Crazy Domain steered our business on a upward direction . Crazy Domains is also cost effective !
Highly recommended.
2 comments
Brand Manager B.Crazy Domains
Hi Norman,
Thank you for your review. The exceptional service, and personal touches that our team gives our customers demonstrate our commitment to helping our customers succeed online. Thank you for... Read more
entrusting us with your business. We will make sure that you will always receive the best service that you deserve.Brand Manager B.Crazy Domains
Hello Norman,
Thank you for your wonderful review regarding your experience with us. We work hard to provide high levels of service so we will share your compliments with our team to let them know th... Read more
at their efforts are appreciated. We will surely commend Cindy, Catherine, and Jason for a job well done.Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Mellyasked
Good Afternoon,
I am not able to access my emails so I went to go to the Crazy Domains web page and I cannot get in there either, not by my lap top nor by my phone.Do you know what is happening with the site?
4 answers
Brand Manager B.Crazy Domains
Hi Melly,
Good day!
Thank you for reaching out to us and we are sorry for your inconvenience. Can you please provide me with your domain name so we can check your account and check status of the service?
Thank you!
Regards,
Rose
Crazy Domains
northerntasmaniaweddings.com.au But it is the crazy domains web site that I cannot bring up
Brand Manager B.Crazy Domains
Hi Melly,
Thank you for your response. I understand the situation that you are unable to access our website www.crazydomains.com.au hence you are unable to log in to your Account Manager.
Have you tried accessing our website though a different browser or a different device? If you are still getting the same error, please let us know what is the error.
Thank you!
Regards,
Rose
Crazy Domains
Sharon Casked
Have been uploading my jpegs without any problem, now I am not able to upload photos particularly jpegs to my 2 webpages I have with sitebeat. Help could not solve the issue and have passed it on to their developers. Anyone else experiencing this problem and is there a solution.
1 answer
Brand Manager B.Crazy Domains
Hello Sharon,
We apologize if you are experiencing such difficulties.
May we suggest to contact us through 1300 210 210, we are open 24/7. Our technical representatives will be happy to get back to you.
Thank you for reaching out CrazyDomains.
Von D
Online Review Manager
Johnasked
Migrated a client across to Crazy Domains last week. I was told by the client who contacted Crazy Domains that they do free migration service. This was not true so I ended up migrating the website myself.
Next thing you know they charge extra for SSL Certificate. So, I asked the client to purchase SSL Certificate and she accidentally entered '.com.au' instead of '.com'. I've went through 5 different people over live chat to change this for about 3 days. At the end, I gave up because it really felt exhausting. It felt like I was talking to a robot.
On the 4th day, I emailed the client saying, please give them a ring and talk to their manager and I've had enough. I've warned client number of times from the beginning about using another provider but that's another story. Anyways, SSL started working on the 5th day.
This time I started receiving emails for about 5 days from 5 different staff about how I found their service. It shows that this company operates based on individual case rather than 1 support ticket system per query. They kept sending automatic emails requesting a feedback to a state where I decided to add their domain to my emails block list.
I have never been so frustrated and disappointed about such a small thing in my life.
I highly doubt this business employs Australian staff. Not a chance!
3 answers
For info, the staff you are interacting with are most likely in Singapore. The Australian contact details appear to just be an interface to the Singapore call centre. I call the first level customer support of Crazy Domains "scribes". All they seem to be able to do is respond to tickets without getting any action for the customer.
This might seem hard, but based on my recent experience of Crazy Domains, my advice would be to change providers. Crazy Domains is owned by Dreamscape and I would also not recommend any company owned by Dreamscape.
Thanks for sharing this information.
I would never use these providers and there are couple of other ones too which are linked to Singapore. This client I was trying to assist never listened to my suggestions for some reason. (Probably her mates were saying how good this company was and they never had issues).
Thanks for this. Yes, Crazy Domains is becoming quite heavy-handed. Any recommendations for a good provider, other than GoDaddy? Have the most amount of illicit WEB pages from their service.
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Brand Manager B.Crazy Domains
Hi CKK,
Thank you for your review. We are grateful to receive a 5- star rate and knowing that our team delivered and excellent service. Know that we are always grateful to help. ... Read more
If you have any questions in the future, you can always call us at 1300210210 or send us a message at help@crazydomains.com.We are available 24/7 to help you. Have a lovely day! Best Regards, Rose R Online Reviews Manager