exceptional customer service always.
everytime i contact the customer service team at Crazy Domains, there is never a very long wait, and they are very responive. =)
being a long term customer with Crazy domains, and never have thought about changing domains suppliers since i jonined.
A+a+a+ Service An Absolute Pleasure To Deal With
Thank you crazy domains & your seo team for helping us reach our goals & making us the leading brand in our industry.
A specials thanks to *Catherine & Danielle & the rest of the seo team*
The results so far have been amazing & we couldn't ask for a better team to work with.
Scam you out of your money anyway the can. (updated) see below
Money is sitting my my account balance at crazy domains.
I get a email reminding me to renew a domain, i hit the express renew link. and it charges me to full amount to my credit card and doesn't use my account balance.
I ask for this to be rectified,
impossible they say:
they cannot refund my credit card.
will not use my account balance.
will not refund my account balance.
they offered to cancel my account and domain, so i lose my domain and account balance.
they are literally saying expect these bogus extra charges or we will cancel it all and you still lose....(edit below) after this review, the people who monitor reviews for crazy domains are the ones that get things done, they where able to sort this issue and it hunky dory, need more good customer service people like those :)
Scammers. Auto renewals switched back on when they have been switched off by me and every obstacle possible placed in front of you when you complain about their sly ways that end up with with charges to your credit card. Clearly their system is built around trying to milk as much money as possible from the unsuspecting customers for unauthorised and unwanted add-ons. Stay clear of them !
Grow your business with ease !
I have a team who works for me , Cindy , Catherine & Jason . My team always respond to my request & make SEO changes to boost traffic , which leads to growth . During Covid , the hardest economic times ,Crazy Domain steered our business on a upward direction . Crazy Domains is also cost effective !
The reviewer stated that an incentive was offered for this review
Questions & Answers
I am not able to access my emails so I went to go to the Crazy Domains web page and I cannot get in there either, not by my lap top nor by my phone.Do you know what is happening with the site?
Brand Manager B.Crazy Domains
Thank you for reaching out to us and we are sorry for your inconvenience. Can you please provide me with your domain name so we can check your account and check status of the service?
Brand Manager B.Crazy Domains
Thank you for your response. I understand the situation that you are unable to access our website www.crazydomains.com.au hence you are unable to log in to your Account Manager.
Have you tried accessing our website though a different browser or a different device? If you are still getting the same error, please let us know what is the error.
Have been uploading my jpegs without any problem, now I am not able to upload photos particularly jpegs to my 2 webpages I have with sitebeat. Help could not solve the issue and have passed it on to their developers. Anyone else experiencing this problem and is there a solution.
Brand Manager B.Crazy Domains
We apologize if you are experiencing such difficulties.
May we suggest to contact us through 1300 210 210, we are open 24/7. Our technical representatives will be happy to get back to you.
Thank you for reaching out CrazyDomains.
Online Review Manager
Migrated a client across to Crazy Domains last week. I was told by the client who contacted Crazy Domains that they do free migration service. This was not true so I ended up migrating the website myself.
Next thing you know they charge extra for SSL Certificate. So, I asked the client to purchase SSL Certificate and she accidentally entered '.com.au' instead of '.com'. I've went through 5 different people over live chat to change this for about 3 days. At the end, I gave up because it really felt exhausting. It felt like I was talking to a robot.
On the 4th day, I emailed the client saying, please give them a ring and talk to their manager and I've had enough. I've warned client number of times from the beginning about using another provider but that's another story. Anyways, SSL started working on the 5th day.
This time I started receiving emails for about 5 days from 5 different staff about how I found their service. It shows that this company operates based on individual case rather than 1 support ticket system per query. They kept sending automatic emails requesting a feedback to a state where I decided to add their domain to my emails block list.
I have never been so frustrated and disappointed about such a small thing in my life.
I highly doubt this business employs Australian staff. Not a chance!
For info, the staff you are interacting with are most likely in Singapore. The Australian contact details appear to just be an interface to the Singapore call centre. I call the first level customer support of Crazy Domains "scribes". All they seem to be able to do is respond to tickets without getting any action for the customer.
This might seem hard, but based on my recent experience of Crazy Domains, my advice would be to change providers. Crazy Domains is owned by Dreamscape and I would also not recommend any company owned by Dreamscape.
Thanks for sharing this information.
I would never use these providers and there are couple of other ones too which are linked to Singapore. This client I was trying to assist never listened to my suggestions for some reason. (Probably her mates were saying how good this company was and they never had issues).
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