2Crock-Pot Express Easy Release XL Pressure Multicooker CPE310

Crock-Pot Express Easy Release XL Pressure Multicooker CPE310

 VerifiedMPN:CPE310
2Crock-Pot Express Easy Release XL Pressure Multicooker CPE310
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Questions & Answers

Frequently Asked Questions about Crock-Pot Express Easy Release XL Pressure Multicooker CPE310

How long does the heat-up phase take?

In general, it takes about 10 minutes for a CrockPot to reach full pressure. For meals that reach the maximum liquid level within the pot, it may take 15 minutes.

If the heat-up phase takes longer than 15 to 20 minutes, the lid has not sealed correctly and therefore cannot build pressure. When the Crockpot lid is opened after cooking, you will see that the sealing ring is noticeably loose. When it cools down or after it is washed, it will return to fitting snugly again.

CrockPots need a tight seal to help them raise to the required levels of pressure. If your seal is damaged in any way, you need to replace it immediately with the correct size sealing ring. If you believe this is the case with your seal, please call customer service on 1300 881 861 (Aus), 0800 786 232 (NZ)

Why is the seal on the lid so loose?

When the Crockpot lid is opened after cooking, you will see that the sealing ring is noticeably loose. When it cools down or after it is washed, it will return to fitting snugly again.

CrockPots need a tight seal to help them raise to the required levels of pressure. If your seal is damaged in any way, you need to replace it immediately with the correct size sealing ring. If you believe this is the case with your seal, please call customer service on 1300 881 861 (Aus), 0800 786 232 (NZ)

Why does my crockpot stay in heat mode?

The lid has not sealed correctly and therefore cannot build pressure. When the Crockpot lid is opened after cooking, you will see that the sealing ring is noticeably loose. When it cools down or after it is washed, it will return to fitting snugly again.

CrockPots need a tight seal to help them raise to the required levels of pressure. If your seal is damaged in any way, you need to replace it immediately with the correct size sealing ring. If you believe this is the case with your seal, please call customer service on 1300 881 861 (Aus), 0800 786 232 (NZ)

Do Crockpots need water in the bottom?

Yes, you need to have enough liquid in the CrockPot for it to build up pressure and cook the food properly. Always add at least 1 cup of liquid unless the recipe states otherwise.

My CrockPot has a lingering odor, how do I get the smell out?

There are several different ways to combat those cooking odors. The silicone sealing ring inside the lid is where a lot of the odors hide, so try cleaning it first. There are a few ways to do that:

  1. Wash it in the dishwasher
  2. Boil it in a saucepan with 1-2 tbsp baking soda
  3. Storing the lid upside down can help prevent the cooking odors from getting trapped
  4. Buy replacement seals to allow them to be cleaned and air out between uses

My cooker will not turn on, What should I do?

Please troubleshoot with the below steps:

  1. Make sure outlet is functioning properly
  2. Check that the cooker is plugged in

If you are still experiencing difficulties please call customer service on 1300 881 861 (Aus), 0800 786 232 (NZ)

My food is still undercooked, what should I do?

Please troubleshoot with the below steps:

  1. Make sure you selected the proper cooking setting
  2. Make sure the Lid is properly placed and locked, and that
  3. Steam Release Valve in the “Seal” position.
  4. Check the recipe to see that the proper pressure, temperature, and time selection were made
  5. Be sure the power was not interrupted
  6. Make sure the Cooking Pot has enough liquid to create desired steam and build pressure. A minimum of 250ml of liquid should be used when pressure cooking. Never fill over the “MAX” line

If you are still experiencing difficulties please call customer service on 1300 881 861 (Aus), 0800 786 232 (NZ)

My food is still overcooked, what should I do?

Please troubleshoot with the below steps:

  1. Make sure the Cooking Pot was at least ½ full
  2. Check that the proper pressure, temperature, and time were selected

If you are still experiencing difficulties please call customer service on 1300 881 861 (Aus), 0800 786 232 (NZ)

Can I set a time for the Brown/Sauté program?

Because sautéing is a function that generally requires your full attention this may not be necessary. However, if desired a time can be selected.

Can I change the cooking function, time or temperature once the food is cooking?

Yes, to change the cooking function, press START/STOP and select a new cooking function.

Change the time and temperature as required for the food. Press START/STOP again. The time and temperature can be changed at any time.

Can the Cooking Pot and Lid be used on top of the stove or in the oven?

The Cooking Pot and Lid are not oven safe. Neither can be used on the stove or in the oven.

I stopped the cooking process and changed pressure settings, and now the Pressure Multicooker is preheating again. Why is this happening?

If a cooking cycle is stopped and a new one is started, the cooker may display “HEAT” until the new pressure is achieved.

Steam is leaking out of the cooker, what does this mean?

It is normal for a small amount of steam to come out of the Bobber Valve before the cooker is pressurised.

If steam is coming out from the perimeter of the Lid, the Lid has not been closed and locked completely or too much water has been added to the cooking pot.

I am having trouble removing the Lid, what am I doing wrong?

There is a safety feature to keep Lid from being removed while the cooker is under pressure.

Please make sure to de-pressurize the unit by rotating the Steam Release Valve into the “Release” position. Refer to Releasing Pressure section for further instructions.

In addition to the information in your product instruction booklet, please see the below safe usage guidance:

  1. Never Over-Fill – Do not fill above max full line with liquid
  2. Lock Lid – align the arrow to the lock icon. When pressure cooking, the lid must be in a fully locked position.

After Cooking Cycle is Complete:

  1. Cool – let the unit cool for at least 10 minutes, especially for quick releases
  2. Release Pressure – Open the Steam release valve and keep the valve open. Keep hands and face clear of the valve releasing hot steam.
  3. Open lid – Always use an oven mitt. Do not force the lid. If difficult to open; wait until more steam is released and then gently try again.

If you are still experiencing difficulties with the lid, please call customer service on 1300 881 861 (Aus), 0800 786 232 (NZ).

What does "E1" and "E2" mean on the control panel?

The cooker will stop the cooking cycle. Unplug the cooker and contact the service center on 1300 881 861 (Aus), 0800 786 232 (NZ)

What does "E3" mean on the control panel?

If you receive this code while using one of the pressure cooking settings, then the Lid probably did not close or seal correctly. To resolve this, follow the steps below:

  1. Rotate the Steam Release Dial to the “Release” position and wait for the unit to de-pressurize.
  2. Take off the Lid and look underneath to make sure the Sealing Gasket (large rubber ring) is properly secured to the underside of the Lid.
  3. If your recipe looks like it may need more liquid now that you have released some of the steam after removing the Lid, then add more, stir your ingredients, and reattach the Lid, making sure the Steam Release Dial is in the “Seal” position.
  4. Unplug the unit for at least 5 seconds, and then re-plug it in and reprogram your cook settings to begin cooking.

If you are still experiencing difficulties please call Customer Service on 1300 881 861 (Aus), 0800 786 232 (NZ)

What does "E4" mean on the control panel?

The Multi-Cooker will stop the cooking cycle.

Unplug Multi-Cooker, and allow it to cool down completely.

Once Multi-Cooker has cooled down, check Cooking Pot to ensure there is enough liquid inside.

Add more liquid if necessary (Minimum 250ml).

Ensure no steam is coming out of Cooking Pot before placing the Lid back on Multi-Cooker.

Turn Lid to LOCKED position. Ensure the Steam Release Valve is in the “Seal” (closed) position.

Select a pressure cooking function, and then press START/STOP.

If you are still experiencing difficulties please call Customer Service on 1300 881 861 (Aus), 0800 786 232 (NZ)

What does "E5" mean on the control panel?

This code appears when either the Lid or Steam Release Dial is being used incorrectly for a non-pressure cook setting.

Please note that the Lid should never be used when using the Brown/Sear, Simmer or Boil settings.

When using the Lid during the Slow Cook or Yogurt settings, the Steam Release Dial must be turned to the open or “Release” position.

If you receive the E5 Notification during any of these situations, then simply remove the Lid while using Brown/Sauté, Sauté, Boil, and Simmer, or correctly position Steam Release Dial to “Release” while using SLOW COOK or Yogurt, and then unplug the unit for at least 5 seconds, re-plug it in and re-program your cook settings to begin cooking.

What does "E6" mean on the control panel?

If you receive this code while cooking, it means that the Crockpot® was unable to generate enough steam to pressurize completely. To resolve this, follow the steps below:

  1. Make sure that the Steam Release is turned to the closed or “Seal” position. If it was not in the correct position, then rotate it to the correct position and jump to step 3 below.
  2. If the Steam Release was in the correct position, then turn it to the “Release” position and wait for the unit to de-pressurize. Then remove the Lid and look underneath it to make sure the Sealing Gasket (large rubber ring) is properly secured to the underside of the Lid.
  3. Add another cup of liquid (water, broth, etc) to the cooking pot, stir your ingredients, and reattach the Lid, making sure the Steam Release is in the “Seal” position.
  4. Unplug the unit for at least 5 seconds, and then re-plug it in and reprogram your cook settings to begin cooking.

If you are still experiencing difficulties please call Customer Service on 1300 881 861 (Aus), 0800 786 232 (NZ)

How do I safely release pressure at the end of cooking?

Natural Pressure Release Method

After the cooking cycle is complete, let MultiCooker naturally release pressure through the Bobber Valve. The unit will gradually cool down on its own. Wait at least 10 minutes after cooking has been completed. If using a higher volume of food and liquid, this can take up to 20 minutes. And then, using a kitchen utensil, gradually flick the tab on the Steam Release Valve to the “Release” position. Do not place any part of your hand or body over the steam outlet on top of the valve, as steam is very hot and can scald the skin. The pressure has been released when steam is no longer escaping from the valve and the Lid opens freely with minimal force. Only then is it safe to remove the Lid and serve food.

CAUTION: Never use the quick-release method when cooking foods high in liquid content such as casseroles, beans, stews, stocks and soups.

Quick Pressure release method should be used with caution:

Using a kitchen utensil, gradually flick the tab on the Steam Release Valve to the “Release” setting. Steam will release rapidly from the Steam Release Valve. Do not place any part of your hand or body over the steam outlet on the top of the valve, as steam is very hot and can scald the skin. Do not use this method when cooking liquid ingredients such as casseroles, soups, stocks, beans and pulses. Never use this method when cooking rice, as rice tends to be very delicate. The pressure has been released when steam is no longer escaping from the valve and the Lid opens freely with minimal force. Only then is it safe to remove the Lid and serve food. Releasing Pressure at the End of Cooking

CAUTION: Do not force the Lid to open. If it does not open easily this means that the Multi-Cooker is still under pressure. During cooking, steam will build up in the Multi-Cooker, so when lifting the Lid use a kitchen glove or mitt to protect your hand.

How does pressure cooking works?

Pressure cooking is an ideal way to create quick, flavourful meals. Pressure cooking is a method of cooking food in liquid (water, stock, wine, etc.) in a sealed Cooking Pot. The sealed Multi-Cooker retains steam and builds pressure, raising the temperature of the liquid inside the pot above boiling point. The increased temperature of the liquid and the steam results in reduced cooking times.

How do I lock/unlock the lid on my Crockpot Express Multi-Cookers?

To lock the lid, turn the lid counterclockwise and make sure the downward-facing arrow aligns with the locked symbol. To unlock the lid, turn the lid clockwise and make sure the downward-facing error aligns with the unlocked symbol.

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Details

CategoryMulti Cookers and Pressure Cookers
Price (RRP) $249
TypeElectric
Capacity7.6L
Dishwasher Safe PartsYes
Keep Warm SettingYes
Cord Length0.7 m
Power1,300 W
Outer Body Construction MaterialStainless Steel
Cooking Bowl MaterialStainless Steel
Removable CordYes
Searing FunctionYes
DisplayLCD
Manufacturer Warranty1 year(s)
Colour / FinishDark Stainless
ManualDownload manual
Visit official website
  • GTIN13: 9311445036983
  • MPN: CPE310

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