Crumble
VerifiedABN: 4564432132613 reviews
LOVE LOVE LOVE! Packaging was super cute but the cookware is amazing. I can’t remember the last time an egg slid around a pan with no effort and all the cookware heats evenly. Absolutely love it
Bought the deep drying pan, it’s lovely but the pan cover is coming separately and I have been waiting for a month! Otherwise I love the pot, I can cook so many things in there!
I don’t even want to put 1 star. The worst cookware I have ever used. Whether you are cooking with butter, ghee or oil, it turns black and burns even on low heat. Everything burns. The pan marks. It’s not non stick. The handle fell off the lid after a few weeks. Crumble products are a complete fraud. It’s a sure way to ruin every meal you cook. Avoid at all costs.
I’ve had a great experience with crumble. Bought their hello kitty Dutch oven and it’s so cute and well made. I’m really excited to be using it. I also bought an air fryer previously and it had an issue - the warranty replacement process was seamless, so for me it’s all been very positive.
Do Not Buy from this company, there customer service is appalling and their lifetime warranty on their Dutch oven pots is a con, i am still fighting my case (been 4 months) to replace my faulty Dutch oven( just after two years old) with the enamel cracking and falling off... Constantly ghosted even the live chat box is useless unless you are buying sometime
Do not buy from this company. There prices change to much and are ripping Aussies of. Their customer service does not exist. No contact number, no communication, no response to any emails. Prices are cheaper on the packaging then advertised. I have reported them to ACC and will continue to do this.
I love the crumble cookware, it's great quality easy to use and clean. Great colours and so good to cook with.
I started with the air fryer a few months back , and loved it so much I got the new hybrid range, and honestly I knew the moment I took them out of the box, I was diagnosed with lupus a few years back and it took such a toll on my mental health cooking is my safe space , the customer service and postage was amazing , highly recommend
Terrible customer service! Airfryer broke 6 months in and I’ve been waiting over a month for a resolution. Customer service is lacking greatly (one reply each week). Will never buy anything from this company again.
Be warned, this has been a really disappointing experience. I wish I had read all the negative reviews on ProductReview before purchasing. The toaster developed a fault after just two weeks, and the kettle after only one week, which raises serious concerns about the quality. While it didn’t matter to me personally, the items are also a completely… Read more
different colour to the air fryer, so they don’t match as advertised. The return process has been slow and frustrating. Email responses are delayed or non-existent, and while the chat function is occasionally more responsive, I’ve still waited up to six hours without a clear answer or resolution. Overall, customer support has been poor. I also have concerns about the legitimacy and transparency of the business. There’s no clear business address listed, only what appears to be a rented desk in a hotel, and returns are directed to a separate company in Camberwell. This setup does not inspire confidence. It’s also concerning that despite numerous negative reviews online, these don’t appear on the company’s own website, despite customers saying they posted them on there. At this stage, I expect I’ll need to pursue a chargeback through my bank due to the lack of resolution. The brand seems well marketed on social media, but if you read through the comments, you’ll find plenty of customers asking for help or raising concerns about their purchases. Overall, this has been a frustrating and disappointing experience, and not one I would recommend, especially if you’re considering buying a gift for Mother’s Day. Save yourself the hassle and buy from a physical store where you can deal with an actual person, return faulty items, and actually get your money back.
Pans are fantastic. My only little gripe is the handle on the small frying pan could be a little shorter. 100% happy on the product and look forward to my cash back and voucher and years of healthy cooking.
Great products. I have the pumpkin casserole/Dutch oven, the round Dutch over and the airfryer all in broccoli green. I love them all. I did experience some delays in receiving my order, but I found the customer service to be responsive and helpful, and I didn't mind waiting. The products were worth the wait!
Decent product but service lacking – Bought this set as a gift for a family member who had purchased the Crumble saucepan set. The steamers fit well with the Crumble saucepan set and hold enough for a family of 6. Stainless steel, so they are good in the dishwasher. I have given the 'experience' 3 stars, as while the product itself seems to be ok so far, Crumble customer service… Read more
leaves something to be desired - misleading info on the web site re dispatch times, and when I queried this was told the item was pre-order, but nothing on the web site indicates this. Then when the order had not been dispatched by the promised date I queried again and instantly my order was 'being prepared ' but took another 3 days to dispatch. I felt like I was not being dealt with honestly each time I contacted them. If you are ordering from Crumble make sure you allow plenty of time as it was not speedy efficient service, or check with them first how long it will take to dispatch (and then add a few days...). There is also no phone contact info, only email, and supposed live chat, but the chat box/app did not exist.