Crumble

Terrible customer service! Airfryer broke 6 months in and I’ve been waiting over a month for a resolution. Customer service is lacking greatly (one reply each week). Will never buy anything from this company again.

Be warned, this has been a really disappointing experience. I wish I had read all the negative reviews on ProductReview before purchasing. The toaster developed a fault after just two weeks, and the kettle after only one week, which raises serious concerns about the quality. While it didn’t matter to me personally, the items are also a completely different colour to the air fryer, so they don’t match as advertised. The return process has been slow and frustrating. Email responses are delayed or non-existent, and while the chat function is occasionally more responsive, I’ve still waited up to six hours without a clear answer or resolution. Overall, customer support has been poor. I also have concerns about the legitimacy and transparency of the business. There’s no clear business address listed, only what appears to be a rented desk in a hotel, and returns are directed to a separate company in Camberwell. This setup does not inspire confidence. It’s also concerning that despite numerous negative reviews online, these don’t appear on the company’s own website, despite customers saying they posted them on there. At this stage, I expect I’ll need to pursue a chargeback through my bank due to the lack of resolution. The brand seems well marketed on social media, but if you read through the comments, you’ll find plenty of customers asking for help or raising concerns about their purchases. Overall, this has been a frustrating and disappointing experience, and not one I would recommend, especially if you’re considering buying a gift for Mother’s Day. Save yourself the hassle and buy from a physical store where you can deal with an actual person, return faulty items, and actually get your money back.

Pans are fantastic. My only little gripe is the handle on the small frying pan could be a little shorter. 100% happy on the product and look forward to my cash back and voucher and years of healthy cooking.

Great products. I have the pumpkin casserole/Dutch oven, the round Dutch over and the airfryer all in broccoli green. I love them all. I did experience some delays in receiving my order, but I found the customer service to be responsive and helpful, and I didn't mind waiting. The products were worth the wait!

Decent product but service lacking – Bought this set as a gift for a family member who had purchased the Crumble saucepan set. The steamers fit well with the Crumble saucepan set and hold enough for a family of 6. Stainless steel, so they are good in the dishwasher. I have given the 'experience' 3 stars, as while the product itself seems to be ok so far, Crumble customer service leaves something to be desired - misleading info on the web site re dispatch times, and when I queried this was told the item was pre-order, but nothing on the web site indicates this. Then when the order had not been dispatched by the promised date I queried again and instantly my order was 'being prepared ' but took another 3 days to dispatch. I felt like I was not being dealt with honestly each time I contacted them. If you are ordering from Crumble make sure you allow plenty of time as it was not speedy efficient service, or check with them first how long it will take to dispatch (and then add a few days...). There is also no phone contact info, only email, and supposed live chat, but the chat box/app did not exist.