Terrible staff Bankstown
Been member of Bankstown crunch for more than 3 years.....going overseas for long time after 4 weeks so decided to cancel the mebership as i already had paid 4 weeks fee in advance.....i went there nd they said we cannot cancel it today because direct debit of next 2 weeks will b tomorrow and it will take 4 days to clear after that you can cancel.....i was like why would I pay for the next two weeks if i am cancelling before debit date.......i already had paid you till today and for the next 4 weeks but they refuse.....just wanted extra 2 weeks fee so that they can happy there bosses........totally terrible staff always talking on phones and no one is there to help genuinely.....would never come back to that gym again
Dreadful unethical unsympathetic from ground to regional management.
I had a spinal injury in Dec 2018 lost everything from neck down. Been slowly miraculously recovering. In around Feb /Mar 2019 I was barely well enough to get a phone call out to crunch to ask them to stop my membership. Nothing was done. They say it must b in writing. But what if u were unable to???? As I was.
Aug 30 I sent an email requesting cancellation. Nothing happened. Debits continued. Last Friday 31st Oct I was assured by regional manager for nsw I would get reimbursed for Aug 30 onwards. Nothing has happened.
I will now take this to fair trading.
If a severe accident cannot get reasonable treatment what Will? Don't waste your money here.
Love this place
Ive been a member of Crunch Caringbah for over 3 years. The staff are friendly, the gym & change rooms are clean, the price is fantastic and the crowds aren't too bad.
The only thing that annoys me is that the weights are all in Pounds, but I can get over that.
Crunch parramatta worst gym ever!
Used to have fortnightly debits every second Friday, however, on Tuesday 15/09/2019 got a notification that my debit was declined. I went in on Wednesday to address that i had enough funds for the debit however they told me they had this annual maintenance fee for $40 added which is why my debit declined. I told them i was happy to pay the amount however he told me i have to pay a late fee on my fortnightly debit as well. When i tried to address that if i had known that a maintenance fee would be charged i would have transferred enough funds to...be debited however according to their gym policy no notifications are sent. Then i tried to question them why I wasnt informed on Friday 11/10 when my debit actually declined so that i would have come to the gym to clear the fees they couldnt give me any reasonable explanation and tried to ignore my questions by aggressively saying -you dont have money! When i asked to speak to the manager then person address himself as the manager and wouldnt listen to me at all. After that he cut me off very rudely every time i tried to seek explanations from them. He had the worst behaviour ever and the way he spoke to me is not acceptable at all. I felt scared and bullied by the tone of his voice and the way he threw the contract paper at me mentioning the $40 maintenance fee charge after 3 month which i had already mentioned i was happy to pay even though nobody told me about this while signing up. Crunchy really needs to train their employees on etiquette. Please do better! Never going to this gym or recommending it to anyone. Today they just lost a member!
Crunch Parramatta kicked me out of the gym and told me that my membership had been cancelled. They accused me of personal training. I questioned them on it, but they didn’t want to discuss it, instead telling me that they didn’t need to justify their decision, to leave the gym and that there were other gyms I could join in the Parramatta area. I am a qualified personal trainer but I have never trained anyone inside this gym for money. I pay for the membership where I can bring a person in when I come to the gym so I often bring a different frie...nd in to come train with me. We workout together and I often give them tips on what I think will be of benefit to them. Wondering if they would like to rectify their mistake or at least have a conversation about it?
Worst customer service & Rip off - CBD Branch
Joined CBD branch and subscribed for PT sessions and paid, no one called to arrange the sessions as promised for 6 weeks and every time ask about, I have been told different reasons as PT are all busy, left the gym, ....etc
after 6 weeks I have asked for a refund or transfer the money I paid towards my membership but they have declined even though they have not provided the service and their regional manager told me that money cannot be refunded or transfer as well ... and they don't care if I have cancelled my membership.
Not sure how this re...
worst gym that I joined
I am a submit member, support can go all class. However, they tried to change the rule to make the member difficult and can't go more than one class.
Go to gym is for fun, not upset myself. Won't consider to renew!!!!
The reviewer stated that an incentive was offered for this review
Extra 40 dollars charged after 3 months, nobody had mentioned this to me at signing up
A random 40 dollars ANNUAL FEE charged from my account without any notice, no email, no explanation at the time of signing up, i wouldn't have even signed up for them as i was only planning to use the gym for a total of 4 months. When i called in, the staff did not even have to ask who i was, and was able to tell me the extra 40 dollars was for ANNUAL FEE. i m sure hundreds of people are charged the same amount without being informed, terribly dishonest!
Disgusting customer service
My experience is specifically about the (Springvale) crunch.
The staff are extremely rude two staff even faked being the manager. No one was able to give a straight answer to any of my concerns. They had no explanation to any of my issues. At one point they even refused to serve me simply because they couldn’t answer any of my questions.
My main problem was being over charged and no one was able to tell me the reason for it. Everyone that works there really need to be re-trained or replaced. Because they just lost 3 members today.
I wouldn’t recommend anyone joining any crunch gyms. They are all horrible and none of the know anything about customer service.
Mortdale Crunch ... don't waste your money or your time! (this is not even worth a full star)
The first and important issue is your RECEPTION STAFF! Unprofessional, unhelpful and no sense of customer satisfaction. The most important part of enticing new members or retaining existing members is to ensure that you have smart, friendly and professional staff representing and endorsing your brand. These inexperience KIDS are losing business for you. Clean out your front of house, and replace with actual professionals who understand your customer base. Hiring cheap staff will only continue to give you crap reviews like you already have.
Th...e next issue is HYGIENE! You notice it as soon as you walk in, the odour is overwhelming and it's not just body odour. Staff are not cleaning or sterilising machines down or the floor throughout the day. It's obvious and it's really disgusting compared to other mainstream gyms ... Crunch wins hands down with the worst hygiene and manners! Seriously have pride in your work area and front of house. You really need to look at your business model again.... it needs serious work. I didn't bother coming back after my 3 day trial, I only lasted 2 days when I realised it wasn't worth giving you guys a 3rd day. Argh!
If I could rate it 0 stars, I would
Cancelled within my cooling off period, they charged me for another 6 months. I continued to email them to get it sorted, they finally cancelled it but have not refunded any money. No one will respond to me, I finally thought I had some luck, as a team leader started emailing me and he has now gone MIA and will not respond to emails. Such a terrible experience, it might be a cheap membership, but cheap is what you get.
Great people and awesome atmosphere
Joined Crunch Parrammata about 8 months ago. i was overweight and I went for all the zumba classes every day and it helped me to kick start my weight loss. worth the money i pay and also i can take a guest with me for free with my membership.
The reviewer stated that an incentive was offered for this review
Training for 23 years I've been to a fair few of the best gyms in Sydney. From day one have not had a pleasant experience at Crunch. They are all about gaining as much members as possible. Money is more important than well being which ironically is why we attend a gym. Staff are rude. Equipment is always damaged. Benches are torn. Would not recommend it.
Join up for the year meant to give extra 6mth as paid in advance hit me with a fee again
I joined up for a year and paid in advance I was told you get 6mths extra free she hand write the extra 6 mths on contract but when it hit my year (12ths) I was told my membership finished. Didn’t get my extra 6 mths disappointed. I didn’t bother renewing my contract. Lucky it wasn’t direct debit
Absolute scam, awful experience
After 2 workouts I tried to cancel as gym was just too busy, queuing for equipment and then being watched by people waiting whilst you work out, classes were also booked out. Would only refund me $17 of the $80 paid despite being in the "cooling off period".... not cheap for 2 workouts I didnt finish!! Felt completely scammed, despite being way over capacity they are still advertising everywhere and encouraging new members, cancellations are obviously where they make their money!!
- Verified customer
Value for money
Can't believe all of these negative posts! Mainly about cancelling! I cancelled without any issues, and had stay with them for another month as you pay 1 month in advance when you join... hence when you cancel, you effectively have v1 month left. But then on my last day of thay month, I renewed and stayed on my plan without incurring extra cost. I went to the Parramatta gym and they lacked enough Olympic bars, and somehow they were missing 90lb, 95lb, 100lb dumbells, lacked enough 25lb plates.... but all the other branches were well equipped.
I went to Bankstown crunch gym to downgrade my membership and they ended up resigning me and then charged me $138.50. I have been asking for my refund and it's been almost four weeks. I am gonna call fair trading tomorrow hopefully they can help Me. They do have some hidden charges which they don't tell us at the start.
Scam! They will "CRUNCH"your MONEY!!!
'They will "crunch your money"!!! They are ripping off members. I joined up, free membership and nearly 3 months after try hitting me up for an annual fee. They are not telling you this in the first day. have to pay another $70 .JOKE ! dont join they are scammers.
The worst rip-off fitness. Due to my work I hadn't had a chance to visit the Crunch fitness for last 6 months while I was still charged for the monthly payments. I visited only twice in 6 months and had to go and work in a other city where no Crunch fitness branches. Called them to cancel my membership but asked me to come which I couldn't. Replied their email to cancel my membership, with no reply. And now they are charging me $150 plus administration fee and the only way to cancel my membership is to come meet them? Should've applied for small local fitness, rather than inflexible, rip-off business.
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