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Bad customer service , Unauthorised transaction with false information ,I called to check why they debited 40$ extra , they informed that it is annual fee, this was never told to me during my joining , false information to make a sale , The lady told she did not sell it she don't know and check with whom i purchased.
Rippers & Rip-off
Sign in for Just $15 per week
Month by month payment
$60 for cancellation ( one month upfront payment)
Been busy for a couple of months since October 2019
Haven’t been to the Gym for 5 month
I have received an email last week stating the following:
We’ve noticed your account is currently in arrears. At Crunch we embrace a No Judgements philosophy and our mission is to help you perspire to greatness, so we would like to help you get through these tough times and stay on track to continue working out at a low cost!
Of course, that means we want to save your credit rating and your body composition!
Staff needs more training in professionalism. Nasty rude staff.
Staffs are nightmare . They can ruin your exercise mood , absolutely nasty staff at reception. They don’t have any antiques to talk. No wonder why the membership is so cheap coz they hire cheap staff to be unprofessional. Management invest some time to increase their professionalism. Thanks
Lack of transparency, broken machinery, hidden fees
Machinery takes ages to get fixed. Even water fountains are usually broken!
They will charge you whatever they want and when they can't explain what they are direct debting you will take ages to get a refund.
Avoid this company at all cost.
illigal to make somebody sign without reading terms of the contract
it happened to me just last week. I signed without being given the opportunity to read the contract. but then they
sent me an email the next day outlining the terms. I terminated in less than 20 hours after, they refused to refund me all my money even though I produced a medical certificate, which they made me get.
Frustrating and disappointing
I love the gym and the staff though when Crunch start debiting the wrong amount in excess out of your account and after 5 weeks, approx 10 emails, over 10 phone calls, spoken to 3 managers, Ian, Patrick and Joe. $216 in total. And when I am a single mother with 2 teenagers. It’s unprofessional. Promises to have it of extreme importance but to no success because accounts are always on holidays. I’m frustrated and disappointed. And to top it all off, my daughter and I are embarrassed everytime we go in because every new receptionist says out loud, we are not allowed in because “we owe Crunch money”. When it’s the other way around. It’s embarrassing to keep having to explain the situation. Great club though. I can’t complain there!
Awful staff, broken equipment & money driven powertroopers
Cancelled membership, including partner and sister.... my daughter will not be renewing either.... Employ decent staff and fix your machines... not allot to ask for surely? Forgot my membership card and was threatened by some power hungry kid.... told they were 'taking notes' and I would be charged $10 for a card that I forgot... seriously you are employed to provide customer service YET you clearly do not want to,,,, and prefer standing around talking to each other.... I was refused entry for forgetting my card and ended up becoming so stressed.... hang on I went to the gym to de stress by ended up the opposite .... keep your cheap weekly amount I ll pay double and go to MAC across the road.
Dee Why branch is a joke
Busy periods is like Pitt St in rush hour, Its cramped and cannot get on machines. Very little hygiene rules, lack of sanitisers to wipe down machines and staff dont enforce use of towels on machines.. they much rather hang around front counter flirting with one another. The gym is only 1 yr old and was brand new machines but already needing maintenance, they arent good quality machines at all. Management dont care though and the equipment room is not well laid out.
If you are thinking of joining up then be sure to ask ALL fees involved. The...
Terrible staff Bankstown
Been member of Bankstown crunch for more than 3 years.....going overseas for long time after 4 weeks so decided to cancel the mebership as i already had paid 4 weeks fee in advance.....i went there nd they said we cannot cancel it today because direct debit of next 2 weeks will b tomorrow and it will take 4 days to clear after that you can cancel.....i was like why would I pay for the next two weeks if i am cancelling before debit date.......i already had paid you till today and for the next 4 weeks but they refuse.....just wanted extra 2 weeks fee so that they can happy there bosses........totally terrible staff always talking on phones and no one is there to help genuinely.....would never come back to that gym again
Dreadful unethical unsympathetic from ground to regional management.
I had a spinal injury in Dec 2018 lost everything from neck down. Been slowly miraculously recovering. In around Feb /Mar 2019 I was barely well enough to get a phone call out to crunch to ask them to stop my membership. Nothing was done. They say it must b in writing. But what if u were unable to???? As I was.
Aug 30 I sent an email requesting cancellation. Nothing happened. Debits continued. Last Friday 31st Oct I was assured by regional manager for nsw I would get reimbursed for Aug 30 onwards. Nothing has happened.
I will now take this to fair trading.
If a severe accident cannot get reasonable treatment what Will? Don't waste your money here.
Love this place
Ive been a member of Crunch Caringbah for over 3 years. The staff are friendly, the gym & change rooms are clean, the price is fantastic and the crowds aren't too bad.
The only thing that annoys me is that the weights are all in Pounds, but I can get over that.
Crunch parramatta worst gym ever!
Used to have fortnightly debits every second Friday, however, on Tuesday 15/09/2019 got a notification that my debit was declined. I went in on Wednesday to address that i had enough funds for the debit however they told me they had this annual maintenance fee for $40 added which is why my debit declined. I told them i was happy to pay the amount however he told me i have to pay a late fee on my fortnightly debit as well. When i tried to address that if i had known that a maintenance fee would be charged i would have transferred enough funds to...be debited however according to their gym policy no notifications are sent. Then i tried to question them why I wasnt informed on Friday 11/10 when my debit actually declined so that i would have come to the gym to clear the fees they couldnt give me any reasonable explanation and tried to ignore my questions by aggressively saying -you dont have money! When i asked to speak to the manager then person address himself as the manager and wouldnt listen to me at all. After that he cut me off very rudely every time i tried to seek explanations from them. He had the worst behaviour ever and the way he spoke to me is not acceptable at all. I felt scared and bullied by the tone of his voice and the way he threw the contract paper at me mentioning the $40 maintenance fee charge after 3 month which i had already mentioned i was happy to pay even though nobody told me about this while signing up. Crunchy really needs to train their employees on etiquette. Please do better! Never going to this gym or recommending it to anyone. Today they just lost a member!
Crunch Parramatta kicked me out of the gym and told me that my membership had been cancelled. They accused me of personal training. I questioned them on it, but they didn’t want to discuss it, instead telling me that they didn’t need to justify their decision, to leave the gym and that there were other gyms I could join in the Parramatta area. I am a qualified personal trainer but I have never trained anyone inside this gym for money. I pay for the membership where I can bring a person in when I come to the gym so I often bring a different frie...nd in to come train with me. We workout together and I often give them tips on what I think will be of benefit to them. Wondering if they would like to rectify their mistake or at least have a conversation about it?
Worst customer service & Rip off - CBD Branch
Joined CBD branch and subscribed for PT sessions and paid, no one called to arrange the sessions as promised for 6 weeks and every time ask about, I have been told different reasons as PT are all busy, left the gym, ....etc
after 6 weeks I have asked for a refund or transfer the money I paid towards my membership but they have declined even though they have not provided the service and their regional manager told me that money cannot be refunded or transfer as well ... and they don't care if I have cancelled my membership.
Not sure how this re...
worst gym that I joined
I am a submit member, support can go all class. However, they tried to change the rule to make the member difficult and can't go more than one class.
Go to gym is for fun, not upset myself. Won't consider to renew!!!!
The reviewer stated that an incentive was offered for this review
Extra 40 dollars charged after 3 months, nobody had mentioned this to me at signing up
A random 40 dollars ANNUAL FEE charged from my account without any notice, no email, no explanation at the time of signing up, i wouldn't have even signed up for them as i was only planning to use the gym for a total of 4 months. When i called in, the staff did not even have to ask who i was, and was able to tell me the extra 40 dollars was for ANNUAL FEE. i m sure hundreds of people are charged the same amount without being informed, terribly dishonest!
Disgusting customer service
My experience is specifically about the (Springvale) crunch.
The staff are extremely rude two staff even faked being the manager. No one was able to give a straight answer to any of my concerns. They had no explanation to any of my issues. At one point they even refused to serve me simply because they couldn’t answer any of my questions.
My main problem was being over charged and no one was able to tell me the reason for it. Everyone that works there really need to be re-trained or replaced. Because they just lost 3 members today.
I wouldn’t recommend anyone joining any crunch gyms. They are all horrible and none of the know anything about customer service.
Mortdale Crunch ... don't waste your money or your time! (this is not even worth a full star)
The first and important issue is your RECEPTION STAFF! Unprofessional, unhelpful and no sense of customer satisfaction. The most important part of enticing new members or retaining existing members is to ensure that you have smart, friendly and professional staff representing and endorsing your brand. These inexperience KIDS are losing business for you. Clean out your front of house, and replace with actual professionals who understand your customer base. Hiring cheap staff will only continue to give you crap reviews like you already have.
Th...e next issue is HYGIENE! You notice it as soon as you walk in, the odour is overwhelming and it's not just body odour. Staff are not cleaning or sterilising machines down or the floor throughout the day. It's obvious and it's really disgusting compared to other mainstream gyms ... Crunch wins hands down with the worst hygiene and manners! Seriously have pride in your work area and front of house. You really need to look at your business model again.... it needs serious work. I didn't bother coming back after my 3 day trial, I only lasted 2 days when I realised it wasn't worth giving you guys a 3rd day. Argh!
If I could rate it 0 stars, I would
Cancelled within my cooling off period, they charged me for another 6 months. I continued to email them to get it sorted, they finally cancelled it but have not refunded any money. No one will respond to me, I finally thought I had some luck, as a team leader started emailing me and he has now gone MIA and will not respond to emails. Such a terrible experience, it might be a cheap membership, but cheap is what you get.
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