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Hidden fees + dishonesty
We weren’t told when signing up that there will be an “annual fee” of $60.80. We went to the gym and they said it was stated on the contract and there’s nothing they could do. We said okay, let it go. But 3 days later, another $60.80 was taken out. Having to deal with this business is an unnecessary pain. I’d rather pay a bit more for membership at another gym that’s transparent and honest.
Pitiful customer service!
I froze my membership during COVID only to discover that for some months the gym was still charging me and then threating me with awful emails that I must pay! Terrible customer service, stay away from this place. It sounds like I am not the only person they are stealing money from during unprecedent times. Other reviews say the same. STAY AWAY people!!!
Horrible staff attitude
Got a phone call demanding money and threatened that if I don't pay they'll give my personal details to a debt collector, that way my personal credit would be impaired. I felt insulted. It's not like I have been refused to pay for the service. I have sufficient funds in the bank account at all time which they normally take the payments from. Plus I wasn't even aware that my membership resumed. I thought my account was still frozen due to covid. There is no need to be so rude. They made mistake in their payment system and blaming me for not payi...ng. How ridiculous. I have been to the gym three times in person just trying to find out what went wrong with my account. And the issue still hasn't been solved. No one is willing to look into the cause. General staff, manager, account officer and operational officer have been passing the buck to each other. They even blamed me for not knowing the payment date or making payments. Shouldn't that be done automatically in the system. Excuse me? I find it wasting time talking to people who is not interested in finding out the cause of the issue and preventing it from recurring, but only interested in taking the money. Make the customer PAY, despite of whether it is reasonable or not, despite of customers are aware that their accounts are active or not, despite of whether the customers actually need the service or not. Do they even care about customer's welfare? If they can put themselves in other people's shoes, they'll understand the frustration customers are feeling.
Very Bad customer service
Very bad customer service. not able to cancel over the phone. Only notified me account was in arrears after it was $100 in arrears. Staff responsible for membership did not respond to emails. Was on annual leave and had no out of office message. Club's processes are very poor. Beware...All other reviewers have had similar bad experiences.
Very Bad Customer Service
I have been a member of crunch fitness since 2014, during Covid they charged me extra money as the management fee and I was working from home (which is 40km away from my office and crunch gym). I called them to cancel my membership and they said you need to come to the gym in person at exatly the same branch.
My place is 40 km away from the gym and It was not easy so I asked my husband to call them and after going through hell, they cancelled my membership,
I got back to the office now and I wanted to rejoin to go to the gym at lunchtime. The...y played with me a lot to come back later as we need to double-check the rate. and then one of the female staff emailed me we did not like the tone of your husband on the time of cancellation and you can not join the gym. that was the most disgusting thing that I have ever dealt with. they don't refer me to someone above them and as far as I know, there is no manager there. I don't recommend this gym at all as they have zero respect for their clients, they made the cancellation process hard for clients that I refrain from doing it. Nobody is there to help you if any problem happens there and you never know who is the owner or manager as they don't let you know that.
Worst customer service !
I asked to cancel my membership due to a serious accident as I was charged extra after freezing the account after 6 years of membership and recommending friends to the gym
And showing loyalty from my side they chose profits on theirs over people despite their glossy advertisements - then I got incorrectly charged and I had to remind them to at least pay me the difference.
There was no email saying I was going to get charged and
This was sad to see that not only were they cold, after going through different channels I was told that head office w...
Worse Customer Service Ever!!!
Yesterday I realized that I was charged without informing. I kept wondering when the classes will be reopen because I didn’t receive any email or call from them. I came in person to double check, got the response from one staff that they will send email regards to that matter as soon as they have the confirmation from the government. Since then, I’ve never received anything. When I questioned them about the fee has been charged without my knowledge, they claimed that they already sent emails to every members and I can check myself on their webs...ite (???) So it’s all my fault because I didn’t receive their email and I came in person to check with them instead of jumping to their website???? Such a professional manner! Plus, my money never can be refunded because the same reason. Perfect! I will cancel my membership immediately. Just wish that I read all the reviews before I sign up.
- Verified customer
The Original Unsafe, "All Judgements" Gym
I was assaulted and racially vilified at one of the gyms. Several complaints and one dead-end followup later, nothing was done to ban the perpetrator from the gym.
It is an absolute disgrace that violent behaviour and bigotry are tolerated, especially by a gym that ostensibly brands itself as the complete opposite of the latter.
And I say tolerated, because oversight can't be the reason for their failure to act. When they've done nothing to resolve this for so long (months), negligence, in my opinion, is the only explanation. Wilful negligence ...
Basic gym, and such a pain over cancellation process
I could forgive them for having a very basic gym. But they're being such a pain in the butt over the cancellation process. They failed to cancel my membership when I emailed them. Now they're refusing to cancel my membership by email and insist that I return in person to sign some form and pay them for the membership fees accruing since I attempted to cancel. We're talking about $20. Just annoying.
This is Rude and fake Administration in this GyM they always looking for money
Hi they always looking how to get money from customer they don’t want to give service. So please find other gym in same Area I don’t know but better than this
- Verified customer
Dive at Dee Why Crunch
This Gym is arrogant. Friendly staff are put into sales. Whereas the counter staff and those chasing payments are rude, don't give a damn about us as clients. I went in the pay outstanding fees in Covid-19 (not being able to use the gym anyway), my debit card was compromised. They were very rude and it was a chore to serve me. Mean while my daughter witnessed people walking in without a temperature check going through the automatic gates; no ensuring hand sanitiser used.
Then I get a phone call demanding (not politely) more fees, because ...despite receiving my fees and new card details, some how didn't pick up the new details and didn't extract out of said bank account. My account is frozen now for 3 months; because they can't guarantee safety which is exhibited by the City gym Covid-19 cluster. Wondered why Crunch's service had dived so badly from when I first joined. Found the answer - the original owners sold it to Private Equity firm TPG in 2019 - which is all about finance. Crunch is just another "FinanceFirst" Gym in disguise. Google for yourself to read. Pool your money with friends and get an outside personal trainer - safer and more value for money! This is what I will be doing now! Another conglomerate wrecks a grassroots business.
Poor customer service, staff rude, teacher can do better
Poor customer service, staff rude when you ask for help. Throw your stuff (towel) to make sure you are buying from them.
Teacher in class doesn't really correct your position.
It's just all about money, nothing else.
Hidden fees and ignores customers
got hit with the annual fee same as everyone else. called my gym who said that they will have the issue forwarded onto accounts to refund the money back. never heard anything back from accounts team and then proceeded to be ignored at every turn. my gym is now closed again due to covid restrictions so no one there to answer my phone calls/emails. tried the online inquiry box and got ignored twice. tried the marketing email with no reply. even tried contacting crunch via facebook and instagram with no success. eventually had to call a gym in nsw...(im from vic) to get a head office number out of one of the staff members. surprise surprise, i had to call head office on three different occasions (during normal trading hours) for a person to even respond, only to tell me that the person in charge of refunds quit yesterday. the people at crunch dont help anybody because they hate their jobs.
the gym is okay, but nothing big, it's crowded, I was never able to use all the equipment I would like. And the worst is the service! lack of honesty, do not communicate, just want to take your money, even when you freeze, they are still charging you fees and taxes.
do not enroll. will be the $ 10 most badly spent you will have.
terrible service for you! I will never come back!
Hidden annual fee
Seems I’m not the only one that is surprised by the annual fee that people don’t get told about. Seriously what is the annual fee. We already pay a membership. I had no idea about this and when a higher figure came out of my account I went in the ask. I kept getting “it’s on the contract”. I wasn’t not impressed that I got hit with this sneaky fee, but also not given a chance to ask about it as they don’t send emails to tell people it’s coming out. They can keep the so called annual fee, but I cancelled my membership so they won’t get anymore money from me.
- Verified customer
Pathetic customer service, unhygienic and not worth it
this gym to start wity runs a misleading advertisement campaign daily saying that last day to avail the membership offer. The offer runs daily a d daily its the last day. This is irresponsible and unscrupulous marketing to rope in unsuspecting customers.
The gym is unhygienic. They run out of tissue papers, equipment is dirty, during Covid19 they were least bothered for cleanliness and staff if busy chatting amongst themselves without attending to customers with queries.
The instructors are only interested in making a fast buck through PT exp...ensive pricing. They will not bother to correct your posture or even offer you help if you want some advice. The toilets are dirty and this gym overall is offering no value to customers and staff is untrained and unprofessional very often.
Good Value, Easy to Join
Joined gym after bad experience with other gyms. Great, low cost value. Excellent and friendly staff. Provide a Defence discount. Good, clean, safe, hygienic facilities. Everything needed to cover all workout needs. No lock in
Impossible to contact them to cancel membership
It seems impossible to cancel my membership, I have been emailing and trying to call for a months (their listed phone number does not work). The direct debts will still keep coming.
Poor cleaning, music too loud
Often music too loud to hear instructors queues in group classes which can impact hearing loss, members rarely clean equipment after use, not enough cleaning santizer fluid availble on the floor to clean equipment for the number of people, and often cleaning supplies empty or difficult to locate. No different than before covid. Cbd crunch
Bad customer service , Unauthorised transaction with false information ,I called to check why they debited 40$ extra , they informed that it is annual fee, this was never told to me during my joining , false information to make a sale , The lady told she did not sell it she don't know and check with whom i purchased.
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