Crunch Fitness Australia

I was advised I could sign up PAYG, with a manager they had in there at the time *he didn't last long and left, however I still offered to pay a year up front, things changed and I went to see about a refund, of unused 10 months or so, and they refused, saying "We’ve reviewed your membership and confirmed that the agreement you signed was for a… Read more

Paid-in-Full (PIF) membership at the time of joining. This is the membership type currently recorded on your account.

As per our Terms and Conditions, PIF memberships are non-refundable once processed, and there is no PAYG (pay-as-you-go) membership recorded under your profile." then said no refund

Coldest gym I have ever experienced in 35 years – Been training at crunch hoxton Park for the past 4 years, every winter the air con is on full cold rather than a 21degree room temperature been leaving feedback regarding the air con to get fixed, 4 years later it's still not been sorted despite… Read more

the several emails and feedback left I have had no reply AT ALL!!! If you only train in summer then maybe crunch is for you, in winter you will need to wear a snow suit to train there. I am definitely going to another gym when my membership expires in 4 weeks time. The owner doesn't care at all and is a useless tightass, staff have no say and can't do anything to sort this minor issue, once they take your money your on your own. Better of paying a little extra and train somewhere else where the temperature is more comfortable to train in.

Good value for money, hidden fees – Value for money is really good. Should be aware of hidden fees and cancellation period. Make sure to request T&C, otherwise it won't bi given to customer. Gym is too busy in the afternoon. Showers are good. Toilets need more regular care. Towel is not a thing. Variety of equipment for leg exercises and machines for upper body. Always limited… Read more

number of benches. Weights are in pounds so there's smaller steps between weights comparing to kg that gives more flexibility.

Thank You! – The staff where extremally helpful and understanding. Sensational customer service and friendly staff who are very patient. Thank you all for your help today- Chadstone

Great Gym, highly recommended – Excellent and friendly staff and easy to join and use (as expected), with student discount. the atmosphere in Crunch Nunawading is great. I have decided to cancel my membership after 2 month as it was a bit far away from my place. The cancellation process was clear and straightforward, filled a form and got a confirmation email in few days from… Read more

them. if you plan to join make sure you ask them about all the costs and charges, and have a clear undestanding of the contract you sign. it is not their fault or any other business if you overlook the contract. I had a great exprience with them and would recommend them to my friends.

We were sold a contractual membership after stating straight up that my son may be moving to Goulburn (where there is no Crunch) It’s not easy to find the head office number and the robots on the other end state that we are liable for 1 month as per their cancellation policy, despite the fact the reception staff member didn’t know which… Read more

membership to sell (or did she?) Funnily enough she knew once I had paid and left. Went straight to my son and said ‘oh I’m made a mistake!!’ Went to fair trading and waited a long time. Just another rip off company to avoid.

I joined Crunch Fitness Hoppers Crossing with good intentions, but my experience has turned out to be disappointing. Due to a change in my personal circumstances, I had to move far away from the gym and could no longer access the facility. I was very surprised to find that even after completing 6 months of the contract, I still had to pay an… Read more

additional 3 months’ worth of fees just to cancel. This was not properly explained at the time of sign-up.

While the gym facilities were okay, the cancellation policy is very unfair — especially for members who relocate and genuinely cannot use the gym anymore. I found the process frustrating and unsupportive of real-life situations.

I will not be recommending Crunch Fitness to friends or family. If you are thinking of joining, make sure you read the contract carefully, especially the cancellation terms.

This business continues to charge customers even after membership cancellation, keeping bank details in their system without consent. The staff, especially Josh, were extremely rude and unprofessional. I found their conduct to be dishonest and misleading. Overall, it feels like a scam disguised as a legitimate business

This is an awesome gym with a massive facility & plenty of exercise machinery for both upper & lower body. They are also fantastic value for money e.g you can use the gym facilities daily for $10:95c a week. They also have an awesome offer for those that want to join group exercise sessions. For example you literally pay $899 which literally… Read more

covers you annually for group exercise sessions, including bringing a different friend each time for each of your sessions. That's awesome because for example you can share the annual fees with your friends. For example you can pay $500 & divide the other $400 among 3+ friends. So divide $900/52 weeks, which equals $17:30c a week. So you can literally attend up to 7 daily group sessions for $17:30c a week. Some gyms can charge a minimum $60 a week for group sessions. Don't get ripped off, go directly to crunch fitness. Also crunch fitness has plenty of onsight parking ️.

I started at the gym less than a month ago and I already feel very welcomed. I would like to highlight the excellent service provided by Juliana, who was very receptive from the very beginning. She showed me around the gym with great attention and patience, explaining how the equipment works and making the environment even more pleasant. This warm… Read more

welcome made all the difference in helping me feel motivated and confident. Congratulations to the team and especially to Juliana for the great work!

Worst experience ever!! – Absolutely Terrible treatment - Never again crunch!! They great at taking your money but will treat you like absolute crap as soon as you have a problem, or disagree with them !! The first and only time in 3 years I made a compliant about some of the frustrations my wife and I were having with management of the gym,… Read more

(Springvale) the overpowered, rude, condescending, self-righteous staff members spoke to me in threatening and intimidating manner, telling me I had 'no right to complain' I was then harassed and stood over by one of the managers, when I asked for his name and email, they wouldn’t give it to me!! When I made a compliant to head office, I didn't hear back from them for weeks. I had no choice but to cancel our membership. How dare Crunch staff treat fee-paying members like that, WE are the people that pay your bills, WE are people that keep your doors open !! The staff at that gym have no business being in the service industry.

Crunch, where you're just a number! I visited my local Crunch on my day off—Saturday morning—and noticed that the AstroTurf area, where you're supposed to warm up, was blocked off for a class. I tried using the other AstroTurf area at the back of the gym, but it was overcrowded. With no proper warm-up, I had to dive straight into using the… Read more

equipment and ended up injuring myself. When I reached out to Crunch management, their response was that I could "change my dates" if I wanted access to that area. I’m extremely disappointed that Crunch places profit over the safety and well-being of its customers.

Stay away – The worst managed gym I have ever attended. Broken equipment, dirty and very unhappy staff. This is where your child will be approached by someone selling steroids.

Rips you off and no customer service - just bad – Worst Gym I have ever joined - overcharging you for months and when you send them an email no one responds you send them a second one and nothing - in the meantime they overcharge you again - then you bring it up at the counter in Mentone and no one feels responsible just saying send it to the head office - 2 more emails and no response - after a… Read more

phone call there is a review and there is an overcharge of $160 - yet to be checked as o do not trust them - but not that they just give you the money back they just apparently credit it to your account - and please note while changing credit cards they are happy to charge you an overdue fee while being in credit too just to show how bad they are - we asked to get an email with a confirmation which was promised but still not received - I just could keep going but this is really the worst customer service I have ever come across and I am wondering how many more members get overcharged .

PS. Just have a look at the cob webs in their Gym in Mentone - you can stuff a few pillows with them … and if equipment breaks it is broken for weeks…

Crunch the numbers but you get what you pay for – Okay, so Alexandria is good, but like Rockdale and Mortdale, is filled with VERY dated equipment. Most of the cardio equipment works, but some are on their last legs and not working (Octane). The staff seem pretty helpful, the patrons a mixed bunch of serious vs newbies. The environment works for everyone which is one of the huge advantages of… Read more

Crunch (training experience, weight, fitness, sexuality - everyone is welcome).

What's not good though is the age of the equipment. I believe Crunch would be a serious competitor to other gyms if they simply upgraded their equipment.

All in all, it's not bad and a very welcoming environment which is very important to all.

Rude and incompetent – If I could give them a negative I would. Rude staff and frequent bad customer experiences. Incompetent management and administration. Kept not allowing me to go into the gym saying I had not paid when I had a direct debit and could clearly show them that it had successfully transferred from my account. Happened several times, and then they spam… Read more

you saying you haven’t paid. Oh and provide a number to call and never answer it or switch the line over to voicemail which provides msg saying ‘mailbox’ full. Plus frequently instructor is a no show or is late and ends the class early.

They are cheap busy honestly it’s not worth it and teasing these reviews appears they keep taking your money after cancellation.

Heads up - your bank can cancel any direct debit for you.

Such rude uncaring staff – I have yet to come across a friendly staff member at this gym. So disappointing. I always smile and say hi and bye when I come and go, barely even get eye contact let alone any greeting. The equipment is frequently broken and not repaired and the glass is always dirty which makes the whole experience feel grotty. The only reason I keep going is its convenient and (relatively) cheap. Show details

Terrible service (Unwelcoming and Rude) – "The phrase 'a monkey with a razor in its hand' perfectly captures the disastrous management of [Name Removed] and [Name Removed] at Crunch Mortdale. I’ve been a loyal member for over five years and always enjoyed my time here. However, since [Name Removed] took over, the quality of service has nosedived. Customer service is nonexistent. She’s… Read more

rude, disrespectful, and lacks basic manners, constantly interrupting and talking over members instead of listening to their concerns. It’s shocking that someone so unprofessional is in charge of a gym.

A recent incident highlights her incompetence and discriminatory behavior. The gym has a clear policy: *'No bags on the gym floor to prevent trip hazards.'* Sounds simple, right? But [Name Removed] seems to apply this rule selectively. When I pointed out that others weren’t being held to the same standard, she dismissively told me, *'Only think about yourself, not others.'* Aren’t rules supposed to apply equally?

I also asked about a man carrying a massive bag, much larger than what should be allowed. [Name Removed] claimed that *'small bags are permitted for medical reasons, like diabetes,'* but the man in question was a high school student with a large bag, nowhere near 'small.' There’s also no mention of this exception in the gym’s policy.

When I asked for clarification on the bag size and what documentation would be required for exemptions, she rudely cut me off, saying, *'This conversation is over.'* Exemplary professionalism, right?

[Name Removed] and [Name Removed] poor management and disrespect have turned this once-great gym into a nightmare. Members’ frustration is growing due to her lack of communication, failure to enforce basic rules consistently, and disregard for customer service. Avoid dealing with her if you want to preserve your gym experience.

If you look at the photos, it’s clear that the rule is applied selectively—blatant discrimination. I’ve emailed both the local and head office of Crunch, but it’s disappointing that they haven’t responded.

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Update#1: 17/09/2024 My membership has been blocked, and neither the staff at Alexandria (Head office) nor Mortdale can offer any assistance. Despite paying regular, my membership has been suspended without any prior communication and will remain so until further notice.

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The worst gym out there – Went in for a day pass at Crunch Mortdale. Staff were extremely rude and standoffish. The guy I was speaking with did not want a bar of me nor offered to take me around and show me any of the equipment or where things are. The other lady at the front desk was talking to friends not concerned about any customers. The equipment is all old and… Read more

dirty and the general crowd that goes there is pretty bad. There is simply not enough equipment for the amount of people that were there.

At this point all I want is a refund on the $25 wasted for a day pass. Pretty petty they did not even offer a 1 day free trial.

Save your money and time please do not attend this gym.

Exposing Racism at Crunch Fitness Mortdale: A Disturbing Experience – Crunch Fitness Mortdale is an exceptionally disappointing gym experience due to rampant racism among the staff. During my visits, I faced severe discrimination, consistently receiving unwelcoming glances and rude treatment. Particularly troubling is Alicia from Mortdale, a staff member who displayed blatant racism and lacked basic manners or… Read more

respect. This behavior is unacceptable, especially in a multicultural country like Australia. It's disheartening that places like Mortdale, Caringbah, and Alexandria still harbor such attitudes. Crunch's failure to address these issues may lead to their downfall.

Bad bad bad – You see the true colours when you want to cancel the membership and how you are treated and how far they go not not refund and money. Zero transparency! I would have gone back but not any more

Pretty bad professional practice – Forced to sign up with a fake promise. I was told to singup and if I change my mind during cooling off period, the money will be refunded. they have charged me well over $100 to try the gym for twice and refusing to refund me as I have cancelled it within 5 days. they didnt even bother to contact me but I have to reach out to them asking when the refund will be processed.. Show details

DO NOT JOIN THIS GYM – I have just made a complain with fair trading. Worst customer service experience I have evert dealt with. This gym might be cheap but you really get what you pay for. I was overcharged after they “forgot” to put my downgrading through, and was then promised a refund, but haven’t heard anything for about a month now. They completely ignore my… Read more

emails and when you talk to the staff in the gym they just say that all they can do is remind the accounts team about this issue. Seriously this could have been solved so easily but they just keep ignoring you hoping I will forgot my $340!!

Also they charge you this annual fee for god knows what. Done administration fee nonsense! I never got told this while signing up.

Serious privacy breach of personal information – After receiving and email about my late payment ( which I was not late ever) with 380 other people cc’d in on the email. I called to discuss the breach of my privacy with my gym at Chadstone and was told the email was human error and there was no breach. In the meantime about 30 people had replied to the group email, some did not have late… Read more

payments, some had cancelled their memberships and some hadn’t been members for almost a year. I have since emailed Nina the Membership person on multiple occasions with no reply. I went into the gym to cancel my membership and the manager pretended not to be the manager and told me to keep emailing Nina for my yearly fee refund. I am very wary of who has my personal details and access to my bank information. They have lost 4 members through my family alone, mostly due to the lack of care.