Loved our new van, then started to notice a bad odour from en suite area. After speaking to the maintenance people was assured they could get rid of the smell. They didn't and it got worse even after taking it back to service centre. Eventually could not stand it any longer and demanded they fix the problem. We found out that a lot of Dukes had the same issue with water leaking through the unsealed join at the back. Crusader confirmed repairs were required but on getting the van back found the area of the leak had been sealed but the water rem...ained under the flooring. Now water escapes between the floor and the cabinetry and the whole van stinks of rotting timber and mould. Really upset at the outcome and not at all confident the issue will be resolved. I don't think we can use the van now either as all the food cans and cartons have developed black mould on them after being in the van for a couple of weeks
Purchased in November 2018 at caravan show.
If you need spare part dont waste your time with crusader 12 times I call over 4 day no reply how can you keep your caravan looking good if you cant get spare parts . It like they dont want to help . It would be different if I wanted a new van
- Excalibur Prince
- Verified purchase
GREAT VAN BUT HAD A FEW PROBLEMS WITH FINISH
Love the layout and storage. Tows very well and had all the things we needed. Had an issue with the brakes not connecting to my car. One of the panels fell off the cupboard. The washing machine water leaked. The fridge panel on the door fell off when first opened. The sliding door was hard to slide. They just need to have some quality control before leaving the factory.
Love our Handsome Prince
Have only owned it for about 6 months. So happy with everything so far, design, quality and towing. Have done many short trips to get used to it and about to take it up north so that will be the big test. Pretty confident now with setting up as this is our first ever van and so far we have absolutely loved it.
We have been lucky enough to own three new caravans our new crusader has met all our expectations we
We have been lucky enough to own 3 new vans our new Crusader has met all our expectations,We made quiet a few Changes to suit our needs the quality of workmanship and the fit out meet all our expectations.we find the van extremely comfortable and the layout very user friendly. We have shower / toilet front bed middle entry washer. 3 water tanks as we do a lot of bush camping as already mentioned we made a lot of changes the additional out side storage is brilliant. We are extremely happy with our van we have done appox 10000 KLMS no concerns at all
Doubt you could buy better
We researched our new caravan for two years before deciding on Crusaider. Our Excalibur exceeded all expectations. The quality of finish is exceptional and use of space is really well though out. Cupboard doors are piano hinges, not little bits of bent tin.
We couldn't be happier and it's nice knowing that Camerons in SA will back the product.
Crusader Excalibur X Country my good choice for a change.
We purchased a CrusaderbX Country 20 ft 6" caravan direct from the manufacturer having just completed our first 8000 km trip over variable road conditions the control rider suspension handled every thing thrown at it with no complaint from me at all ,the van itself is a little on the heavy side at 3200 kg loaded but to be expected for a van of this size overall I am pleased with my decision to buy this van i have not had a major complaint at all ,we did have a couple of minor issues that had to be handled by the manufacturer of the particular ...item ,the sales staff were good ,however make sure you list every thing you require and get a couple of copies with signatures I had no dramas but a common theme with all these manufactures is extras on extras at vastly inflated prices but not if you have it all in writing I have bought 5 new vans over the years and this is the only one I have had no problems with ,all in all a good well constructed all road caravan with good dust sealing and good workmanship on the complete van. Would I buy another Crusader probably let's see in a few years Good build quality, well balanced,tows really well, value for money
Poor quality finish on a good product
Briefly I had a bad experience with the second van I bought from this company 3 major problems on a first trip with it no hot water system wired wrong, 1 of 5 blinds worked,tracks put in upside down, washing machine leaked the waste water into the vanity cabinet, along with other smaller peoblems, very disappointed as my previous inspiration had none of these problems!!!
Excellent design,good materials but poor workmanship and quality control,so dissappointed
Just absolutely lazy quality control, long repair service, poor communiction I tried very hard to be patient
Questions & Answers
where can i buy a hose and gun for the outside shower ona crusader excaliber van
where can i buy a hose and gun for a out side shower
what brand is the washing machine in the Prince?
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