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We would love to commend the services of Joshua, Preston, Mojo, Alexandra and Tandeka on our recent cruise to Alaska on board the QE. Their service with a smile each morning or evening made for a happy cruise. We looked forward to seeing them every time and frequented their working areas as they made us feel very welcome and special. Please ensure they see this. Chrissie and Dave from Australia. :) Show details
tried to respond to advertised Big Balcony event leaving Miami for Mexico/Caribbean for 25,26 &27, I wanted 26 dates but there was ony 25 available to book. Was going to email with inquiry but no access on web site so tried to google contact address, managed to get two adresses on sending emails both would not send as adress was unreachable. All… Read more
I can say is I'm glad this happened and I didn;t book image how difficult it would be if I had and needed assistance, no one here
Stepping onto the Queen Elizabeth in Sydney Harbour, I was immediately transported back to a golden age of cruising. This isn't just a ship; it’s a floating Art Deco palace, dripping with a quiet, undeniable finery. The soaring Grand Lobby, with its rich wood panels and gleaming chandeliers, set the tone perfectly, offering a stunning backdrop to… Read more
our departure. The true highlight of the opulence, of course, was the evening ritual. Attending the Gala Ball in the Queens Room was the very definition of old-world glamour. Dressed in my finest evening wear, gliding across the vast ballroom floor beneath the sparkling lights, accompanied by the Cunard orchestra, made me feel like I’d walked onto a 1930s film set. Even the daily Afternoon Tea, served by white-gloved waiters in the same magnificent room, felt like an occasion rather than just a snack. As we sailed across the Tasman toward the rugged beauty of Hobart, every space—from the quiet, two-deck library to the refined Britannia restaurant—exuded sophistication. It was a journey of deliberate indulgence, proving that sometimes, the most magnificent part of the destination is the elegant vessel that takes you there. I came seeking tradition and opulence, and the Queen Elizabeth delivered in style. Thank you for making this a real highlight of 2025 and a great start to the year. I look forward to when you come back again to our shores.
Reviews with attachments
- +4
Australian Culinary Voyage 6 - 11 Feb 2025 – I had a Stateroom on Deck 6. We loved the meals, the cleanliness, afternoon teas in the Queen’s Room. In the Britannia Room, I loved their vegetarian meals of Potato Gnocchi and Pithivier of Cauliflower. We also enjoyed their Mussels in Curry sauce. I was rather disappointed we could not book online prior to the voyage for the culinary dinners. I… Read more
arrived early for the 10:30 opening booking times to find a very long queue, and only a few seats remaining.
The final evening of the cruise did not feature a special menu.
A misprint in the book indicated that the champagne afternoon tea in the Britannia was complimentary. Upon enquiry, we were informed that all champagne afternoon teas in the Britannia incur a cost, and this instance was no exception. We were then patronisingly directed to the Queen’s Room, where the afternoon tea is available at no charge.
Unauthorised charges were made on my credit card, including an on-hold $1.00 transaction and two others unidentified items which were later explained a gratuities. A courtesy email before sailing would have been helpful since I couldn't check my statements until wifi was available.
The room itself was lovely and comfortable. As expected, the bathroom was tiny, less than 1 sqm. No shower cap, BYO hair conditioner The tv remote was clearly well used as the prints were rubbed off. I appreciated the kettle and a few instant coffee/tea bags in the room,
There were no usb ports, so BYO.
Bottled water in the room was US$4 per bottle or US$20 for a package of 6 bottles.
Greedy corporate culture – I'll give you the facts, in addition to what has already been said by others; Buyer beware....once your money is paid in full, don't expect transparency and honesty from this corporation. Their slogan..'Cruise with confidence'...just goes to show, this company is built on FIB. I've written a lot, but a lot needs to be said. Booked a cruise to NZ… Read more
14 months prior. It was a gift to my young 89 year old mum and she was so excited and so deserved of a special trip. 1. Booking confirmation advised we would receive information packs some 5 weeks prior to departure. Never arrived. Rang only to be told they don't do them anymore. 2. At time of paying full amount in Novemer 2022, I asked if the Queen Elizabeth ship had had COVID outbreaks. Was put on hold several times by their Phillipine call centre, and finally advised that it would be in breach of passenger privacy to disclose this, and really pushed for payment. Earlier that day QE had been denied entry into Bali due to COVID outbreak on board. FIB. 3. 4 days before departure and only by chance I googled our cruise itinery, and noticed Milford Sound and Bay of islands removed from itinery. Never received any email/text from Cunard. 4. Cunard falsely advertise a NZ land tour in Dunedin by train, and has it listed as 'Sold out'. This tour is a major masthead on their advertised NZ cruise. I rang the railway directly in NZ. I was informed this tour was decommissioned in 2019. Blatant false advertising by Cunard. 5. With a full refund on offer only days before cruise, I decided to cancel after much heartache and felt dreadful letting my mum down. I spent the next 2 days till all hours in the night trying to find an alternative. Within 2 hours of cancellation, Cunard sends me a text (first time I had direct contact by Cunard) advising of an itinery change and if an email had not been received, then to call them. Funny how communication is on cue when they want your money back, which by the way, was going to take up to 50-60 business days for the refund. 6. NZ cruise was completely cancelled by Cunard (due to their hull) the day before departure. They were offering a 13 night cruise up east coast of Australia stopping at Eden, Brisbane, Cairns, Port Douglas and Sydney on way back along with a future cruise credit for 50% of what you had paid to go towards a future trip with Cunard. They keenly reinstated my booking. 7. Rang Cunard on the monday late afternoon (day before departure)to re-affirm the itinery and offer. Requested this in an email. Still waiting. 8. Boarded ship somewhat stressed. Terminal security were also stressing to us that 'you understand this cruise is not going to NZ'. Apparently many were unaware of this until they embarked on ship. Mix up with our room and were unable to check in for over an hour. 9. Went up on top deck to wave Melbourne farewell, only for Captain to announce our trip up to Cairns. No mention of Port Douglas...no-one had been notified of Port Douglas being removed. 10. By chance I came upon the captain in the lobby days later and I asked him why Port Douglas had been taken out. He said and I quote..."it was left on the itinery by mistake/error". He advised it actually added another 10 hours cruise time. However, I believe we sailed up that way anyway to go around a reef area. 11. I wrote a letter to the captain whilst on board with some clarification on this and the hull issue and kindly asked for a reply before disembarkation. No reply, no communication at all. 12. Port dock change in Brisbane had us anchored in an ugly industrialised area, taking 40 minutes by shuttle and literally dumped in CBD area. We decided to stay on board and sit out on balcony. Ships maintenance workers started using angle grinders as soon as we docked, to a point we could not stay in our room/balcony. Complained to Pursers Desk and was offered ear plugs. See photo. Allowing micro paint/plastics into the water. 13. It should be noted that in Cairns and Sydney as early as 7.48am similar maintenance was carried out. They were even painting the exterior of the boat up until late afternoon in very humid conditions. How is this even allowed in such a pristine area when we are about to sail through the Great Barrier Reef?..With a contaminated hull! 14. 4th January wrote a letter to the CEO of Cunard in UK expressing how were both so looking forward to this cruise and how deserving my mum is of this trip and trusting it will meet our realistic expectations. No response. Sent a letter to the CEO of Carnival/Cunard on 27th of January, being aware of the Hull issue asking what measures did they have to ensure we don't suffer the same fate as their last NZ cruise in January and the importance of this cruise for my mum. No response other than they had referred it to the Australian office. No reply. I want my FCC refunded. I don't trust this organisation and dont want my dearest mum exposed to any further deceit. Potential customers, just read the reviews. The QE ship, the staff and the service still has potential, BUT the corporate hands that manage them expose the passengers to an extremely vulnerable and unpredictable cruise agenda, with their total disregard for passenger respect/enjoyment, driven by their constant focus on bottom line profit. Such a shame a truly honest Australian classic, Waltzing Matilda, has branded itself against this organisation. Just goes to show, money and marketing can by any desired image. I wonder how Deltra Goodrem would write her review if given the same treatment paying passengers received on this, and it seems, from other reviews, previous cruises, received. Would she still ,'Go a Waltzing Matilda with Cunard?'
Positive reviews
Wonderful Holiday – We just sailed from San Francisco to Sydney and I couldn't be happier. We booked a Princess Grill suite. They upgraded us to a Queen's Grill Penthouse. The suite was beautiful. The bar was restocked as required. They even bought my husband a case of London Pride. Queen's Grill restaurant was superb. The food was wonderful. The staff were all very… Read more
friendly offering first class service. New Zealand was cancelled but we went to Fiji instead. We also swapped New Caledonia for Vanuatu. We had a fabulous trip.
Get this one off your bucket list – To step onboard the QE 11 is a different world.You feel at home immediately.The comfort and luxury nothing is spared.We had a balcony state room on deck 4.It was large with everything we needed even a welcome bottle of champagne in the fridge.The ship is very easy to get around with well appointed public rooms.Food is fine dining and excellent… Read more
choices.Prices are in US dollars so this can hit your budget.Entertaiment show stopping and very good quality entertainers.The crew are very much no problem we can do that for you.Stop thinking about it and please you owe it to yourself go on it even for 3 nights you will feel very special.
We loved our Christmas cruise – Amazing staff, great shows, and wonderful festivities on board a beautiful and majestic ship. There was something for everyone of us. Our son loved personalising his pizzas and the amazing kids club and we loved the bars and theatre, and the Britannia 5-course meals. We came back from the 14 day cruise rested and happy. My sleep had improved. Show details
Negative reviews
Disappointing service – Information desk staff on board were rude and unhelpful. Room staff were great though. Restaurant staff were almost snobby. Purchased one paint set in the painting class and was charged for 3 sets. Still trying to get a refund 7 weeks later. Cunard telephone staff are unhelpful. They hope we will just forget and give up I think. Show details
Terrible Customer Service – Very poor service from Cunard Customer Service. I rang to find out if an Indonesian visa was required for the trip from Sydney to Singapore departing on 11 February 2025. This was even if we did not wish to disembark at Bali. The first representative gave me contradictory answers. When I requested the response be in writing, she advised me to ask… Read more
the question via the website. I have sent in my question via the website and also to the Cunard address listed separately. It has been a month and no response has been received. Pretty poor service for a simple question....... Don't you think, Cunard? Wondering if the service on the ship will be any better!!!!!
too expensive – we booked the culinary cruise fro FEBRUARY 2025 , 5 DAYS TO Tasmania and back from Sydney . paid in full .at time of direct booking , princess grill , $8k plus . Finally got info on the cruise . ITS A CULINARY FOODIES CRUISE ?RIGHT ! so when we get the details of the cruise we have to pay extra in US $ 'S FOR dinning with the celebrity chefs… Read more
prepared meals . Not just a small amount per dinner it was a $170 pp united states dollars AT 0.66 CENTS PER $US $1.00 WAS A$258 , ABSOLUTELY outrageous , I cancelled the trip , LOST MY DESPOSIT , which I can claim on insurance WHEN THEY ISSUE ME WITH A DOCUMENT . I am a platinum member of Cunard but doubt i will ever travel again with them . SO GREEDY AND EXPENSIVE now compared to other cruise lines .
Recent reviews
Very bad service keeping in dark – I’ve lost trust in the Cunard Company for cruising. We’re scheduled to cruise on the Queen Elizabeth to Victoria, NSW, starting November 17th. However, we still haven’t received information about arrival and departure times at each port. Other cruise companies provide these details a year in advance, including port names and locations. Cunard… Read more
keeps us in the dark, which I believe is a sign of dishonesty. Knowing the arrival and departure times allows passengers to arrange local tours, which are significantly cheaper than cruise tours. It seems like Cunard intentionally withholds this information to prevent us from exploring more affordable options. Additionally, they keep emailing us for our home address, which they should already have.
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Cunnard Cruise line dishonesty – I’ve lost trust in the Cunard Company for cruising. We’re scheduled to cruise on the Queen Elizabeth to Victoria, NSW, starting November 17th. However, we still haven’t received information about arrival and departure times at each port. Other cruise companies provide these details a year in advance, including port names and locations. Cunard… Read more
keeps us in the dark, which I believe is a sign of dishonesty. Knowing the arrival and departure times allows passengers to arrange local tours, which are significantly and up to 7yimes cheaper than cruise tours. It seems like Cunard intentionally withholds this information to prevent us from exploring more affordable options. Additionally, they keep emailing us for our home address, which they should already have.
Poor Service on Cunard – I am booked on a Cunard Cruise for this November (2024), and I am not looking forward to it for a number of reasons - the main one being that my partner will not be able to accompany me and despite the fact that we are still paying his full fare, Cunard will not transfer his $150 onboard credit to me, as this is their policy. Once a cruise line… Read more
gets your money they hang onto it!
The other reason I am not looking forward to the cruise is because I am vegan and although Cunard claims that they cater for vegans and vegetarians without you needing to notify them of your dietary needs, they do not - other than in that tired old vegan experience of endless chips and salad. I am worse than vegan of course as I try mostly to follow a whole foods diet and obviously cruise food is highly processed and extremely sugary.
I did this cruise last year so I know the issues I will be facing ... no plant protein sources unless I ask for a slab of cold tofu or baked beans, no berries (my preferred fruit), and no decent salads - I remember one "salad" I got was a few slices of fennel and a sprig of dill with a vinaigrette dressing. The bread will all be white and long-life. Also everyone else will be eating cakes and other treats ... none of which will be vegan. So I plan to take my own food on board as last time I exited an eight day cruise feeling extremely ill due to the bad food.
I also had some bad experiences onboard the cruise last year due to the arrogance and rudeness of the British staff - the ones with the braid and epaulettes. Like all cruise lines the people who mainly provide service on Cunard Cruises are from poor Pacific Rim nations and they are very polite and helpful. But God forbid that you encounter any other staff members - the attitude is like they are police and you are some kind of transgressor. I will be avoiding them strenuously. I did make a complaint about one very aggressive staff member in writing after my last cruise but I did not get a response from Cunard as they don't care.
You may ask so why am I travelling on this cruise again again ... well my partner loved getting room service last time and was happy to travel again on this ship (but is just about to start a new job and they won't grant him leave), and my elderly parents enjoy cruising. They are both nearly ninety so I am accompanying them on this trip. My sister lives in Western Australia and this cruise from Fremantle to Melbourne is the return leg of a visit to her.
My other main issue is the appalling website you have to navigate to get on board ... and the telephone customer service people are sort of helpful but keep directing you to the website which doesn't do the things they claim it does. I have spent hours already telephoning them (and waiting for the phone to be answered) just trying to register the details Cunard needs so we can get boarding passes ... and I still can't register my father's credit card on his cruise card so it will all be debited to mine ... oh fun and games.
So, after this trip I will never ever ever be travelling on a Cunard cruise ship ever again.
Poor first impressions – I rang Cunard Australia to inquire about cruising as a single passenger. The staff member who took my call was not helpful; gave me a quote by phone for my cruise of interest, but advised they could not email me any details as they did not have access to email (!). I was amazed by the poor quality of response (and from a line such as Cunard!).
Itinerary change and no response – The ship was good and compared favorably with other ships. We were disappointed that ship returned overnight to Sydney and did not stop at Dunedin and only one night in Wellington instead of two on the original itinerary. Never had this happen before. Cunard gives only form letters to my emails. Show details
No customer service from Cunard – I recently had a bad experience with Cunard. I'm Australian and received promotional material from Cunard, I selected and booked a cruise for March 2025 and paid a deposit of 389 pounds (A$778). At the time I was on holiday in the UK. For personal reasons I then had to cancel (that's 12 months in advance of the cruise). The Cunard office in… Read more
Australia was not willing to talk with me and gave me a UK number to ring. I found an email address online and contacted the UK office. Initially they told me I had to pay an additional $700 cancellation fee then they changed to I would forfeit the deposit. At no time did they enquire about why I was cancelling, whether they could transfer me to another cruise, offer to arrange for me to talk to someone in Australia. They told me I forfeited the deposit and sent me a cancellation notice. There was absolutely no customer service but they were very quick to take the $778 for basically noting, I hadn't even been allocated a cabin. I'll never book with them again.
Poor after cruise service – This was our 5th cruise. First with Cunard. Cruise, food, entertainment and staff were all reasonable, maybe 4 star. Had to leave the cruise after 8 nights & be medevaced back to Australia. I need the Cunard onboard account to complete my travel insurance claim, and also to check what charges are on it. We left the ship in a rush to get to the… Read more
local hospital, but were assured we would be emailed the account. Followed up 3 times by phone with Cunard Customer Service in Sydney. Filled in the online request form. Still waiting after 22 days for a response to this simple request. Cunard was our "bucket list" cruise, but after this experience & seeing all the other cruisers experiences with Cunard, we won't be using them again.
It’s a nice ship, nice workers, but run by a company who would steal the eye out of your head – The boat left at 9 o’clock pm 1st Nov 24 and was back in Sydney Harbour at 6 am o’clock next morning to drop a deceased passenger , we then proceeded to sail to New Zealand at snail pace and the completely missed the south island. We were kept on board that boat for eight days before we had a chance to get off, and then it was only two afternoon… Read more
stops at Wellington And Auckland, we were locked on that boat paying absorbent US dollar prices for everything +15% service tax on top of that again while they just ambled around not using any fuel ,we were to have 6 stops but Capt Pugwash shut that down to 21/2 they did not offer any refund. When they come back to Port at 6 o’clock the next morning They should’ve called the trip off and refunded the peoples money because they was never ever going to do the trip ,disgusting, $4390 to be locked in the gallows, shame on you Cunard lines, stay well clear of these parasites
Customer service non existent – Left QE in Melbourne 22/12/23 The onboard staff did NOT refund my Terrace Restaurant prepaid fare and also said they had removed gratituities BUT I was still billed . Emailed Cunard same day Call Cunard Customer service 7/1/24 was given a complaint number and told to wait 5-10 days Here a monthly later from that contact and NOTHING . All emails… Read more
since not responded to and wait lines are over 2 hours and when I press the hold my spot in the queue please call ba k NOTHINh
We had a FANTASTIC time! – Thoroughly enjoyable!! Lots of activities which catered for all tastes eg singles meets, bars, enjoyed the variety of shows, variety of dance events eg ballroom, line dancing, the silent disco was unique and very fun, ease of disembarking at ports, flexibility and variety of dining options all throughout the day, from the casual to 5 star,… Read more
excellent food choices, enjoyed the daily inclusive afternoon tea experience and loved the 24 hour inclusive room service. Cabins were spacious, immaculate, well appointed and cabin stewards seeviced the cabin multiple times a day if needed, get a balcony if the budget permits! Staff were very accommodating and we enjoyed not having restrictions on where food and drink was consumed. Also enjoyed the 2 outdoor pools, spas, plentiful deck chairs and sun lounges. Dress up nights were fun and lots of people had fun with their costumes not taking it too seriously. Not suitable for younger children, Cunard is geared towards a mature demographic, most on the cruise were 50+
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Non-existent customer support from Cunard - disastrous experience – We arrived at Vancouver shipping port over three hours before Queen Elizabeth was due to set sail in June 2023. The shamblic queue to board ship was a disgrace. Hundreds of passengers waiting to board. Not one Cunard representative appeared to support the very long queue - someof which were elderly. When we eventually reached the final boarding… Read more
check my husband's ESTA did not register on his passport. Many passengers who were ahead of us in the queue were helped with their ESTA and able to board ship. We were advised that our baggage would be removed from the ship and we would not be able to board. We watched the ship sail with other members of our family on board. We were absolutely devastated and heartbroken. It was no fault of our own that we had stood in the queue for over 2 1/2 hours which resulted in us missing our holiday of a lifetime. We spent the next 27 hours at Vancouver Airport before getting a flight back to Heathrow. This holiday as arranged for my 70th birthday celebration. Cunard have left us broken hearted and we have lost not only our wonderful holiday but much of our lifetime savings.
Bait and switch – Booked a Christmas cruise for 2023 was given a written quote and paid deposit. Could have paid full amount at time but decided we had a month and half before due would pay balance a couple of days before due date. On paying balance was informed the cruise price had gone up an extra $500 because of taxes. I would have cancelled cruise if I didn’t… Read more
have non refundable flights and hotel.
So angry that they don’t honour their written quotes that we had accepted by pay deposit on time. Absolutely law unto themselves. We will never book with Cunard again. And has soured our joy of our Christmas cruise to come. Never been treated like this by any other cruise line. And we cruise regularly. Total case of bait and switch with the price. I would have gone with celebrity line they honour their quotes. So buyers beware Cunard line are deceiving.
Cruise cancelled with 12 hours notice – My booked cruise on 14/2/23 was cancelled with 12 hours notice by an email - after we had already flown to the departure port the day before Show details
Don't waste your money – Joined the ship in Vancouver and issues started even before boarding. We were expected to know we had to take our bags down to a car park so they could be taken to the ship. Then when house later when they finally got around to bring them to the cabin one was missing. Same thing happened when we left the shop. I was prevented joining a dry suit… Read more
dive with my daughter just to watch from the shore. I was accused of trying to use the tour operator's gear without paying.
They wouldn't let me pay for a drinks package unless I paid for my non drinking daughter as well.
I was charged a higher tip for a massage than the advertised one and then the masseur spent a lot of time trying to up sell thus taking away the relaxation of the massage.
Entertainment was mainly geared to people still living in the first half of last century.
Their online cruise management portal both on their internet and on ship websites were poorly laid out, confusing, didn't include all required information I thought were a basic need.
I don't recommend this cruise line.
Queen Elizabeth, a 3.5 star Cruise line – Around September 2022 we found a great deal sailing with Cunards Queen Elizabeth from Singapore to Tokyo Around 26 days. Our trip was during April 2023.I thought it would be similar to Holland America's koningsdam in standard, a ship I travelled twice on prior to covid. I rated the koningsdam a 5 star ship with 4 star service at the time.… Read more
Unfortunately the Queen Elizabeth was not up to standard. They didn't have enough staff to cater for the number of guests. As an example, a day into our cruise while having breakfast in Lido, I ran out of milk for my cereal and coffee and politely asked the only waiter in the whole area near me if he could get me more milk and he politely pointed to a self service corner about 15 metres from my table and said I could top up my little milk container there. Most of the catering staff were in the Britannia main restaurant where the general service was better.
I found the meals o.k. but not particularly special. Once again I'm comparing my meals with my experience on the koningsdam back in early 2019. Back in 2019 I over ate often, particularly desserts because they were so enticing. This never occurred on Queen Elizabeth 2023. I don't know if all cruise lines have fallen in standard since covid19 but the Q.E. definitely has lost some sparkle according to a lot of people I spoke to who had travelled on her before.
We were billed around $700 USD on the first day for the entire trips gratuities. That's around $1150 Australian dollars, quite a lot of money for me. A week into our trip I went to the front desk and asked them to remove the gratuities in total. The office staff did not seek an explanation from me and I didn't offer one. It's as if they knew there were going to be a large cohort of guests feeling the same way and it would be pointless arguing with all of them.
We travelled through much of Asia and particularly Japan and we only booked 2 tours mainly because they were so expensive and also 6 other tours that we would have liked to do were sold out. Our work around was to find what the tours visited and then just took local taxis to each spot. There were 4 of us so this option ended up being just as enjoyable and only a third of the cost.
I've been on 7 cruises over the past 12 years and this Cunard experience was the only one less than 4 stars.
I gave Cunard 3 stars, it wasn't bad and it wasn't memorable, just average in every way.
Holiday Hell – 7 days in isolation on QE on the Christmas New Year cruise. Around NZ. Fully insured .no compensation. Food shocking ..basic needs tended. Worst holiday ever and over $7000 including insurance . Show details
Foodies Paradise – We have cruised with Cunard before and found them to be excellent with client experience and doing their best to ensure that everyone is taken care of. We found the mask rule was unpleasant but it was discarded half way through the voyage, much cheering to the announcement. We found the cabin attendants pleasant and friendly The queen’s grill is… Read more
fine dining at its best, to be honest this is the main reason we chose Queen’s Grill suites.
Main problem when disembarking at Fremantle 1000 passengers and no organisation to get passengers to Perth. Utter chaos.
Cunard - Never Again - How Disappointing – Cunard basically neglected to clean the vessel's hull as instructed by NZ Authorities and was barred from visiting. Instead of advising passengers, some like ourselves who had patiently waited three years, Cunard waited until we had arrived from interstate to break the news. Replacement itinerary was only 4 ports and 8 sea days. Our group had… Read more
purchased balcony suites to take in the Fiorland and Bay of Islands - NZ's premier bio sensitive areas. Cunard offered a $300 onboard credit as well as a 20% future cruise credit. I can assure you we will not be cruising with Cunard again.
Cunard is now part of Carnival – No longer a luxury Cruise Line. Costs cutting in all areas especially food and drinks The soup tastes exactly the same in all restaurants including Queen's Grill The Penthouse suite is quite enjoyable but costs US1,500 per night. Be aware there is a fixed tips of US$11 per person per night that will automatically charged to your credit card account. Show details
Cunard the Ca$h takers!!!! – Families onboard account fleeced twice taking over $5600.00 AUD extra at our cost!! We foot the bill for the overdraft!!! What was to be a experience of a lifetime after 4 previous cruises on P & O, Princes Cruises, a decision to go CUNARD QE was to be the best of the best. Wrong, terribly wrong. Cruisers beware!! Staff were fine and service was… Read more
good, food 10 outa 10. So, our onboard accounts were paid progressively and then our accounts were hit with another total statement amount!!! Whaaaaaaaat the flamingo?????? Called the 132441 number and eventually got through, explained the issue and then told a case number was allocated to us and they would investigate the problem The ca$h was taken in a nano-second but we were informed that a refund could take up to 10 days!!!!!!!!!!!!! NOT HAPPY CUNARD!! Disappointed with the result and we will be taking out further complaints to the Ombudsman and TV social media screening, (i.e Current Affair) Do not use your own credit card on the ship, use a pre-paid card with a small limit to avoid our heart ache!! Regards Roy, Belinda, Glen & Tammi
Our refund case could apparently take up to 10 days to be reviewed, then the the refund weeks and weeks and weeks and weeks , again NOT HAPPY CUNARD
Rude crew members, worst food ever, internet not working most of the time – As other reviewers already explained, Auckland port was cancelled because of the problem with NZ authorities not allowing the ship into their waters. Cunard was perfectly aware of the rules, but instead of cleaning the hull, they chose to cancel and screw up hundreds of passengers. We've been cruising for over 20 years and 30 plus cruises, first… Read more
and last time on Cunard. Instead of higher standards, relative to price comparing to Holland America, Princess, Norwegian, Royal C, Celebrity etc, the service is terrible and the food is worst than on any other cruise ship. They serve a horrible instant coffee at Lido and Britannica restaurants and it taste burnt and sour. No more freshly ground coffee. Quality of food is just plain terrible and I don't care for the Indian food flavor in just about everything. Restaurant staff is mostly very unhappy and do everything to avoid you. Our waiter never greet us and never said anything, never made any suggestions. This morning one of the waiters in Lido buffet acted plain rude when we asked if they have a real brewed coffee. It's not a happy cruise being surrounded by unhappy staff. Also, internet is very important to communicate for business. I purchased the most expensive option and it's been down most days. When it works is so slow and spotty that it takes an hour to send a simple email under 1 MB. Cunard is a failing cruise line not worth the money.
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We discovered that our cabin was allocated to other passengers by Cunard after we were unable to… Read more