D&C Patios
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D&C terrible Building service and hassles from the carport & Pation since the start – For my bad luck, I hired D & C to build carport and patio for my house at pacific pines and I found them unrealiable in their building schedule, delays and in-accurate measures, increasing the cost during the project even if they were rectifying their mistakes during the carport construction - otherwise prevent the certifier to QA on their final… Read more
work and give signed form 16 completion. Bad cumminication and lack of trained staff. They didn't collect their builder rubbish and cause mess everywhere. My project has started last year 2023 as a straight forward carport and patio and not certified till now May 2024 though I paid all invoices in timely manner. Of course I don't recommend them. No good at all.
Exceeding our expectations – Couldn’t be happier with the service from D&C Patios. From beginning to end it was an easy process. Glen knew exactly what we were after and nailed it. This was not an easy job it was a large install and very high and the team pulled it off without a hiccup. I did obtain other quotes and some even told me they couldn’t do it, Glen was very… Read more
reassuring the team would look after us and blew the competitors out of the water. Everyone I dealt with was great, from the lovely office staff to the hard working and precise installers who even cleaned up any mess that was made. We absolutely love our new patio and can’t wait to have our new carport installed. I would highly recommend D&C Patios to anyone.
That’s great and magnificent – D&C patios and carports just built a carport for our house, the result from this was shocking. We received a splendid response carport, outstanding Clean, nice and we never expected something like this. The price was affordable Craig and team worked tirelessly to come up with something spectacular. We wouldn’t ask more than what they delivered to us. Massive thanks Highly recommendable business. Show reply
Customer Satisfaction with work undertaken – D&C Patios are a reliable and professional organisation that delivers great customer service, arrive on time, clean up after themselves and offer competitive pricing and go the extra mile. I would have no hesitation in using them again and recommend them highly for anyone wanting a patio, carport or other works they undertake. You don't often get this level of customer service anymore. Great work! Show details · 1
Carport Construction – Gold standard performance and result.. All staff were courteous, helpful and professional..Product is perfect for use.. I would gladly recommend DandC and would definitely use their company again. Show reply
Great product - excellent service - great price – We found D&C Patios quite by accident after being let down by the big name company we were originally going with. We were disappointed and apprehensive after our previous experience but D&C were amazing. So pleased we found them. The service and communication from the moment we contacted them all the way through the project was simply exceptional.… Read more · 1
They made the entire process so easy and stress-free delivering a quality product on time and for $10,000 LESS then the company we were originally going with. No issues at all from go to whoa. Guys who installed were also a credit to the company. Recommend without hesitation
First Class Service and a Great Quality Product – D& C pulled down our old carport and replaced it with an aluminium one. From the day it was measured price quoted and given their service was first class. Timelines were explained to us they would apply for the planning approvals install the carport and arrange for the final certification and approval permits lodged to our local council. They were… Read more · 1
very professional in every aspect of the job, we were very happy with the final product and would have no hesitation in recommending their services.
Pacific Pines Flyover verandah – The team at D&C Patios were very efficient with communicating with us in SA as they added the back verandah to our Rental House at Pacific Pines. D& C also worked with informing our Rental Agents a great outcome. Would love to see it all finished in the flesh. D&C Patios sent some great photos through. The Tenant also loves the new outdoor area… Read more · 1
and has signed up to stay for another year. Really appreciate your expertise. Kind Regards Debbie O'Hara.
Excellent company – Professional. Great service. Showed up on time and finished work promptly. Will use them again. Show reply
Avoid - Unless you like drama and poor communication – I approached D&C Patios for a quote in early October. Up until they took my deposit, the service was good and I remember even telling them that. I fell for the old " order it now and you should have it before XMas" spiel, my bad. It's now installed in early February. There were a list of bumps in the road that any potential customer should be… Read more
aware of. I'll try to keep this factual.
On several occasions, the quote was altered by the company, as they hadn't explained the pulling down of the old patio isn't included, the lights and fan wasn't included etc. However, they kept the same invoice number on each contract, and they ended up confusing themselves. They claimed later that the pricing didn't include those things, even thought it was already done. As the patio was planned to go 90cms within the property's boundary, there's apparently an extra cost to get the planned approved through council. This was left off the contract, but they asked for $750.00 extra to cover their cost. When I queried this, they said, OH Sorry, yes it's only $450.00. We were told that we needed to be at home to accept the delivery of the materials, days before the installation. We were then told they would come in two separate days, and when I asked if I had to be home, they said, no you don't???
We were told the "tentative date" of the installation and that we'd receive an email the day before to confirm. I arranged to take the day off work, and my bad again, of course, they didn't turn up, as the date was only "tentative, and no email was received". Then calling them to ask when will it be now, they said, "oh, definitely this week, ( I mentioned that I need more than 1 day's notice to arrange time off work ) but I'll get the manager to call you as soon as she's out of her meeting". The phone call never came, and the week went by. The following week, Monday morning, the installers turn up, unannounced, no notice of an email or phone call. I happened to be working from home, but I changed my meetings for the day, as the fellas kindly asked if they could start, and they were sorry, but this has happened plenty of times before.
When pulling down the old patio, I was asked, "What are you doing with the old facia?" Apparently, this company either doesn't offer to replace the old facia, or just doesn't do it by default. Be warned, as this is a trap, as it's a tedious process to remove old silicone and then have to measure, order and install new facia. When I quizzed them, asking "would you be happy with the old facia showing" , they have flat out explained that they don't quote to replace the facia.
Let me make it clear, the installers were good, the product as this stage is good (see update below ).
Would I use them again? Absolutely not. Be warned as I don't believe this was personal against us, it's just the customer service standard they provide.
I gave 2 stars and not 1, as the product for now, is fine. ( See update below )
My brother and sister in-law are getting a patio done, and were waiting to see how ours played out, before asking for a quote. They won't be bothering with D & C Patios.
Update - the first storm since the install has revealed a massive leak. The final inspection is due shortly, so we'll see how this plays out....
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