19 questions from our users
Can I activate my card on line
David Jones would like everyone to use an AMEX card, these cards cost $90 a year and I continued with my store card. This year I found it impossible to activate, I have not had trouble before and I was so annoyed that I cancelled my account after 36 years. Good luck.
Many years ago I was asked to be part of a market research group meeting where David Jones asked us about different types of card. A very dominating man flashed his black Americam Express Card around and virtually took over the meeting. Several of us stated firmly that we did NOT want American Express cards because they are very unpopular with countless stores because of the outrageous fees they charge the retailers.
A number of us at the group made it clear we did not want David Jones to adopt the Amex Card, but for some strange reason the woman running the group kept coming back to the loud American Express Card owner and it was obvious that she was listening to him and not to us.
When David Jones adpoted the Amex Card we were pressured every time we shopped there to change our card from the old store card to the Amex Card. We finally told them to stop hounding us or we would stop coming to their store!
Our old store card used to give us:
a discount on the purchase of products
an extended warranty on electrical products.
Both of these benefits were dropped some years ago.
Now the store card gives us virtually nothing except some obscure point system that offers little.
We gain far more from our Myer One card which regularly gives us $10 or $20 gift cards.
To cut a long story short - I have have had a David Jones Card since university days, many years ago! It had great benefits which have long gone.
I will NOT use Amex. I found it far too embarrasing to find store after store politely tell me they did not accept it, though most now have a prominent sign on their front desk telling customers that the Amex Card is either not accpeted or will cost noticeably more to use.
David Jones has gone downhill fast. Their service is alsmost non existent due to staff cutbacks and their store card is useless. It is obvious in fact that they are phasing out the Store Card in favour of the Amex Card.
So bye bye DJ's! Someone at the top has NO idea how to run a department store and NO idea how to keep loyal customers.
Have tried to talk to DJsregarding credit owing to me[from paying off interest free account]now I have been told they are putting it the debt over to collection agency i cannot get any sense out of their staff if I am lucky enough to get the call answered.Then I explain for half an hour my situation.tThen I am told they will get it sorted hold on while we transfer you.After waiting 45 mins I hung up.The call came from Manilla.So what is the next step????
I want cancel my card, how can I do that?
I would pay my balance so there is nothing owing on your David Jones store card and then cut up your card. However, tge storecard is very jphand if you live in tge country because the post is free. I believe that David Jones want to pass out their store cards in a couple of years ( no fee card) and have only David Jones American Express card (with an annual fee)
Hope this helps.
I have tried to activate my David Jones/ American Express card but could not do it, any help?
I tried to activate my David Jones Storecard today. I googled "davidjones.com.au/activate" but couldn't find a Page exclusive to the Storecard so that I could activate my card.
What do I do? HELP!!!!!!!!
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