DeAura

Elevate skin clinic – Scam artists !! BEWARE. I was approached by a young girl for a free facial - I was told that they ere trying to promote their business and most of their business is word of mouth. So I went. Firstly they wanted 10 of my friends name and I would get some $90 cream in exchange. They became annoyed when I replied that I didn't know ten people as in… Read more

need to get their consent before providing their numbers. I then took the skin test - I had everything wrong with me. ...Scarring. Sun damage and wrinkles and acne..you name it . After the depressing skin test and telling me that my face about literally about to fall off I had my facial. It wasn't relaxing. It wasn't enjoyable. more stressful than anything. After it was done i was offered a $2000 package and suggested to be put on a 12

Month plan. When I said I'll get back to them they then were increasing annoyed I almost felt that they were not going to let me leave unless I bought something . They then asked me what my budget was and that I could start on a loweR plan. I then declined and asked for a phamplet for this detail And they said they don't have this on paper as it's a promotional deal. Weird. I then declined their $200 facial cream offer . As I got up to left I thought the lady was going to yell at me. She stormed out of the room and I walked out only to see she was whispering to the receptionist. They both ignored me and I left. It's scary that a place operates like this. Perhaps if I caked on as much make as they did my skin would look perfect. There is nothing wrong with some imperfections and I

Hope the ACC takes them down. Scary that they operate a business by bullying thete customers into

Purchasing there products. Clearly it doesn't work

Shocking customer service - nobody answers the phone or returns your phone call – I received a free facial and skin analysis. Then I was talked into purchasing around $2,000 worth of skin care products as well as a package of 3 facials and 2 skin analyses. Yes, I'm an absolute sucker and I'm embarrassed by my gullibility. However, I'm really disappointed that they have failed to deliver on their product. I have received… Read more

only one of the facials, and neither of the skin analyses. When I have tried to contact them to reschedule my appointments, nobody answers the phone. I have left voicemails, and nobody ever calls you back. I have also sent SMS's, but never receive a response. I'm really angry, because they are still debiting me $280 each month.

Beware biggest joke in Cbd Brisbane city – Ladies please do not believe in this business. Do not get into there free treatment. They will bind you in there contract and take your money away. The staff is professionally trained how to take money off you. They are not doing any favor apart from you been out of pocket. The staffs are nice in your face but when called for an issue they pick… Read more

up a fight and than someone will call as a company's lawyer with all the threats and abuse. They have been rude to me and my other 10 friends. I am taking them through legal process. This matter will be reported to the authorities concern.

I Found The Experience Great – I just had a free facial yesterday and I found the experience to be great. The products in my opinion were excellent and my skin actually glowed afterwards. Sure there was hard selling tactics used but that was to be expected. I knew there would be so I wasn't too fussed. Nothing for Nothing. The staff were only doing their job in my opinion.… Read more

Anyway the sales pitch didn't work on me as everything was way too expensive. If the products were reasonably priced I would have had no hesitation in buying a product or two or maybe even three.

Great Experience and Product – Received a phone call for a complimentary facial as part of Deaura's first year anniversary promotion and really enjoyed the whole experience. Not sure what the scam is, I was offered the chance to try a product for free before I was taken through the perfect package for my skin. No pressure to buy at all, it really educated me on my skin and the… Read more

computer diagnostic is something I have never done and the fact it was free is a bonus. Recommended all my friends and family and would highly recommend to all.

Great experience – Had a great experience at Deaura. The staff was so friendly and the free facial was amazing. I ended up buying the products as I could see results on my skin straight away. Have recommended all my friends!

Don't be fooled – These girls (I say that because they are young) are professionally trained to take your money & get at least 10 of your friends details as soon as you walk in the door in exchange for a hand cream. They call all of your friends immediately to schedule them in asap! The whole experience is awful. I regret handing out names up front before I had a… Read more

chance to put two and two together this business is a joke, so embarrassed! I contacted my friends immediately & said BEWARE! They pressure you into believing your skin is really bad from the minute you sit down for a "consultation". The whole thing dragged out longer than the 90 mins stated. The beautician kept disappearing, & she was so unprofessional in her manner. I left feeling deflated that my skin is crap (& it isn't) & pressured into handing over 1k as a deposit. Nothing relaxing about my "free" facial which was all up 15 mins of the 2 hours I felt trapped there. All they are interested in is sell sell sell. Their name isn't even on the sign of the building. If they get a deposit from you call your credit card company immediately & cancel your card & quote this weblink to be refunded.

Selling in Brisbane CBD – Went to an appointment in Anzac square Brisbane to a place called elivate on 01.09.2016 They promised they wouldn't pressure me to buy.. Two hours later I walked out and didn't buy but they pressured me so much!. Just saw all the reviews saying that deaura has gone bust, so now I'm confused

Terrible – I have had the same experience as all below. Hard sell, part of the package was follow-up treatments plus I was given two gift vouchers for free treatments. I am still paying for the products and my skin is the worst it has been. Phone disconnected & website gone.

DeAura Spa Clinic has disappeared without a Trace! – I am also still paying for products that I purchased one year ago and have tried to contact them for follow up Spa treatments yet all their business details have been cancelled. Phones don't work, no website, no access to the building. This company needs to be reported!

I am still paying but am not receiving benefits as they r closed down now – The money I'm still paying fortnightly had included having therapy treatment and advice on how to continue with the products as there is a system to use so now I don't know what the next step is can't get hold of them and pretty much pissed off! Happy to go to dept fair trading

Terrible – I went in November last year. The staff that gave the facial was lovely, even though after that it was all hard sell. I had stated at the outset that if there was to be a hard sell push at the end then I would decline the treatment before going in and just leave. I was guaranteed that there was no hard sell (Crap). A lot of pressure was put on and… Read more

I eventually agreed to the smallest package they offered. My appointment was cancelled by them saying the practitioner had to go overseas unexpectedly and they would call again to reschedule. I have tried to call several times but now see from these reviews why I am unable to get through to them. Not surprised they are in liquidation and would happily support anyone wanting to take action against them through the Department of fair traiding.

Company just after your money! – After a late night, pressured hard selling I succumbed to buying the product. The next day I went back, realizing I can't afford $2500 but was told, too late. Left with a horrible feeling I could not bring myself to even open the package, I am still paying for! With the purchase you are meant to get following consultations, which De Aura has cancelled without organizing another appointment. They are only out to get your money!

Terrible – They charged my credit card twice. Trying to contact they no one answer. Left messages no respond. Products are not good as they promise. It's anyone still paying your outstanding balance.

Rip off – Turned up for my appointment today that I had prepaid with cash in December no one there and no answering their phones! Very disappointed by this. Money lost.

EVIL – I feel the same, I have been ripped off big time, calling their clinic all I get a busy line. I should have known it was to good to be true, I have recommended so many of my friends to their clinic and they have purchased paid products and they feel the same way.

bad experience – I had been a customer since September 2014 and found a high turnover of staff in their company. I did not receive the high level of service expexted since my package cost $3140 each time I called no staff recalled that I was a long time customer with a paid package (they offer many free trials so it was always asked if I was there for the first… Read more

time). Now to see they are in liquidation - after they cancelled my appt on 10 January via SMS I have not been able to contact them - even going into their office I found it empty. At 5.30pm on a Monday I'd hoped it was just as they left early. now I see they are no longer operating. I am still paying my contract and want this stopped now.

Terrible – Don't even think about DeAura, they just get money from customer and disappear without any notice, it is very unprofessional company, all management and other staff without any experience .

Disappointed – I made an appointment for 12 pm. Waited 40 minutes for the treatment then decided to leave. They offered to reschedule the appointment but they have ruined half of my day.

Hard sell scammers – Don't even think about wasting 1.5 hours on a facial with them - you will be sold to every step of the way, by a tag team of 'beauticians'. Minimum spend $3100. It was hard core and I felt very disturbed and taken advantage of. In the end, they got angry that I wouldn't buy anything. Believe me, it was like a Time-Share presentation. The more… Read more

I refused to buy their products, the meaner they got with comments like "You haff very deep lines. Why you not want to look good?". I had to say "please, I need to leave now, please step aside so I can go". Awful experience.

Scam – I totally agree with the other review. This was NOT a facial - it was a product demo which they did on one half of my face first so that I could compare the effects - thus it took ages. Between the first half of my face and the second there was a major sales pitch - demanding to know which payment option I wanted to pay off the $3000+ products. … Read more

The whole process is manipulative and hard core sales - even the stories the sweet French beautician told all lent toward leaving one with a message of why one should buy their product

The funny thing is that I actually believe their product is quite good and may have considered buying a few of them if I didn't feel so tricked and manipulated

The beautician was very sweet and meant no harm but it felt like she too had been spent into the web of 'Amway' type hype

Absolutely Awful! Don't waste your time going for the FREE facial! – If you see glowing reviews about this company, don't trust that review. No one in their right mind would give them praise. My experience was exactly like the other reviews that gave 1 star. Basically the Free facial was not a facial, but a product demo. The beauty therapists were all backpackers and unqualified. Some of them (like the one that did… Read more

my face) had no idea how to cleanse a face. The sales pitch was hard core!! They pulled out bogus story one after another in attempt to sell. Very unethical... very pushy. Stay away from them.

Awful and they delete negative reviews online – Check out WOMO where they have 100% glowing reviews which is just ridiculous - apparently WOMO deleted all the negative ones as they didn't have "proof of purchase"?! And of course, all the reviewers only have 1 review. Not suspicious at all. DeAura also deletes ALL negative comments from their Facebook page. Not only that but they changed… Read more

their name to M4U Cosmetics on TrueLocal. Look that up and you'll see all the rants about this awful company. Beware!!

Nothing But A Scam – I visited DeAura today thinking it was Dior as one of the girls who called me told me. This place is nothing but deception and conning people out of their money , offering them a discount of "ANYTHING YOU CAN AFFORD TODAY" I advise anyone who attends DeAura is well aware that they will pressure you to buy and make you feel ugly about yourself… Read more

making you feel bad for neglecting your skin like they are qualified specialists . I felt nothing but pressured to buy and I felt disappointed because they confirmed with me that it was COMPLIMENTARY. Thank you DeAura for the unpleasant experience and making me feel nothing but ugly leaving your building.

Not a facial. Product demonstration sales pitch – What a crap place they push their product on you like the money hungry dogs they are. I went in for my free facial and I was already annoyed that i got a hundred calls from them then I told my beautician that I couldn't afford 3000$ of product and she was graceful about it but then some over pushy girl with an accent as thick as butter kept going… Read more

in circles with me . Frankly it was not enjoyable and I'm glad I didn't recommended my friends. They don't take no for an answer and they get rude when they realize they won't sell to you. I don't recommend you to go there.

Such good products, already see a difference! – I had such a great experience at DeAura, the service was good and my beautician spoke with me about everything and recommended these fabulous products, my facial was lovely and my skin looked and felt so soft. I am now a member and have all these amazing products, I'm feeling younger already :)

DeAura scam – I was pestered by DeAura. I didn't know where they got my name from. Basically it is a very hard sell, luring you in with a free facial. You get put into a very uncomfortable position half way through the `facial' where a very aggressive salesperson tries to up sell their very expensive beauty regime. They talk at you all the time and it is a very unpleasant experience. My advice is don't go.

It's a scam!! – The worst marketing tactic ever!! They just want you to commit to their crazy plan. $3500 and you can choose a payment plan that suit you. None of it makes sense. If you don't want the skin care plan, they try to push you to buy the hair or body treatment. And the free facial that they promise is a waste of time. It's not done properly and you don't feel being pampered at all. You just want to get out from there as soon as you can!!

So far good – They called me about 2 weeks ago and told me that one of my friends left be a gift voucher that entitles me for a free facial, I've never had a facial before but I decided to give it a try. I am so glad that I took the opportunity because my experience is just amazing! The location is terrific and very easy to get to, their opening hours is really… Read more

helpful since they are open from 11am to 6:30pm and for me that's really good because I'm working from 8am to 5pm - they pretty much work around your schedule which is really great, the receptionist is very bubbly and friendly, the beauticians are so helpful and so far the best in Sydney, and the facial they gave me is just 10/10. My skin felt to smooth and glowing after the facial. I recommended them to all my GFs and they loved it as well.

Ended up becoming a client :) – When i got a call about the promotion i was dubious but when i arrived i was surprised at how glamorous and pretty it is even the receptionnist offered me an iced tea and a cookie! The treatment was luxurious and i signed up for a year of care AND unlike other clinics offering gold products the staff helped me sign up for a payment agreement! Affordable, cheerful pampering. Will go for microderm treatment next month!

Shonky All Around! Avoid this scam! – This company first started calling me months ago, and i asked where they got my number from. They were unable to tell me exactly, other than saying one of my "friends" referred me. I haven't got any friends who know my mobile number that can verify this, so i doubt that. I said i was not interested, please don't call again! I have since been… Read more

called over 20 times, and keep asking them not to call. I have blocked the phone numbers they have called on, but they have many different numbers, and keep calling.

I am registered on the Do Not Call register.

and guess what....THEY STILL CALL!!!

they won't give a manager's name, or take me off their call list.

I can see their strategy is one of very high pressure sales , and they are trying to commit you to a $3000 package of complete and utter rubbish that bleeds you dry of cash.

I tried to write a review on word of mouth (womo) but of course that never got into their system because bad reviews are blocked!

Please BE VERY AWARE of these people.

DO NOT TAKE UP THEIR OFFER OF A FREE FACIAL>>>>>>>>>BECAUSE NOTHING IS FREE!

read the other reviews, it is a SCAM!

Extremely unhappy....be careful – I have never written a review before but feel compelled to write this This is not a 'facial' as one might expect...it is merely an introduction to products incorporating aggressive marketing. Just before I went for my 'free facial' I decided it was unethical of me to accept it as I wasn't in a position to buy anything and so I rang to cancel… Read more

but was assured I was under no obligation to buy and they would be happy just for me to recommend to others if I liked the products and all they asked for was a donation of a toy for the children's hospital.

I thought this was reasonable and the toy donation was very kind of them and so I went.

BEFORE I even had what I thought was going to be a relaxing facial and if i knew if i liked the product I was asked for 30 names of friends from my mobile phone to also receive this 'free facial' - luckily for me I had left my phone in the car but the beautician initially didn't believe me and looked into my bag to check.......some alarm bells rang then!

Initially, half my face had products applied and I was asked to watch in a mirror while this was being done. After this a customer representative came into the room and proceeded to write down on a pad a special first time offer of a little below the total range cost of around $3,500!

I explained I had called and wasn't in a position to buy any products but I might consider in the future if I really liked them - I was then given 6 different payment options with various deposits and monthly payments and after each offer I thanked her but explained my situation again.

I would have felt very vulnerable if I had not rung initially and couldn't believe this aggressive marketing whilst locked in a room with the beautician and company representative who did not take 'no' for an answer.

I was eventually asked what I thought would be fair price to pay ...I couldnt believe it! The company representative then left the room requesting me to 'think' about it while the beautician took 5 minutes to apply products to the other half of my face!! The beautician felt she might be able to get permission to sell me just one product....this was offered twice....each time I said no. I gave the donation of the toy which strangely the beautician had not heard of.

After my experience I rang and spoke with the customer services manager and it appeared she was not prepared to take on board my concerns that in my opinion the word 'facial' was misrepresented, the request of 30 friends names BEFORE one had experienced the 'facial' and the marketing felt aggressive and unethical. I felt intimidated through this marketing experience of a VERY expensive product where saying 'no' wasn't taken into account until after 6 payment proposals had been offered.

I am of the opinion that someone more vulnerable may feel trapped into signing up for something they could not afford.

If this product is so good (only 1 range fits all skin types) people would spread the word and aggressive marketing would not be needed.

The whole experience disillusioned me and sadly elicited a very negative response to this brand DeAura....I have written this so people have a more accurate account of the 'free facial' and what 'under no obligation to buy' means...you don't have to buy anything but in my opinion they certainly try to get you to do so in a very aggressive, intimidating manner!!

A complete & utter waste of my time – The biggest waste of my time. We had got a colleague a treatment at DeAura as a gift (I'm now absolutely horrified that we did this). I was then given this "free" complimentary gift & the company told me it was so worth it. I said I am extremely busy. But I was told this is 90 minutes of such relaxation. As another reviewer said, they managed… Read more

to drag it out & only had about 20 minutes treatment. I was told I would have face 1/2 face done & then someone would come in & talk to me. I had already been there for one hour so said no, don't bother. Told, OK that wont happen but what did was beyond ridiculous. She did half my face making me look from time to time in a mirror at what she was doing & then got me up to show me my face & then did 2nd half my face - unbelievable.

Before you going responding to this DeAura, don't bother blaming this on poor staff as you did in one of the other reviews, I'm in no doubt the person was only doing what she is directed to do. Im am 54 years of age, I know exactly what a facial is, having had a number of them over the years. Absolute basics would have to be to do the whole face at the one time. And secondly, dont talk to the person or ask them questions. I, like one the other reviewers, have never done a review before. So DeAura, if you had just done a proper facial, we (all the people I work with, all my friends, all the people they know, etc) might have got this treatment for others as present, but of course all these people are now telling people what they know, & so on, about my experience.

Amazing quality of ingredients – I have been researching and study ingredients for many years now and too see the quality of the ingredients that these products contain really was unexpected. As going to a free facial I was expected poor quality products to be slapped on my face but reading about there ingredients I realised why the facial is free obviously because there is so… Read more

much money invested in the research of the products and machinery which there must be no profit left for the marketing and advertising. Yes they are promoting there product but in a very smart way I just had to purchase a lot for my own.

Terrible – I had prepaid with cash all in front, but the charged my credit card twice as well! Very disappointed by this. Money lost. Dishonest people