Elevate skin clinic
Scam artists !! BEWARE. I was approached by a young girl for a free facial - I was told that they ere trying to promote their business and most of their business is word of mouth. So I went. Firstly they wanted 10 of my friends name and I would get some $90 cream in exchange. They became annoyed when I replied that I didn't know ten people as in need to get their consent before providing their numbers. I then took the skin test - I had everything wrong with me. ...Scarring. Sun damage and wrinkles and acne..you name it . After the depressing s...kin test and telling me that my face about literally about to fall off I had my facial. It wasn't relaxing. It wasn't enjoyable. more stressful than anything. After it was done i was offered a $2000 package and suggested to be put on a 12 Month plan. When I said I'll get back to them they then were increasing annoyed I almost felt that they were not going to let me leave unless I bought something . They then asked me what my budget was and that I could start on a loweR plan. I then declined and asked for a phamplet for this detail And they said they don't have this on paper as it's a promotional deal. Weird. I then declined their $200 facial cream offer . As I got up to left I thought the lady was going to yell at me. She stormed out of the room and I walked out only to see she was whispering to the receptionist. They both ignored me and I left. It's scary that a place operates like this. Perhaps if I caked on as much make as they did my skin would look perfect. There is nothing wrong with some imperfections and I Hope the ACC takes them down. Scary that they operate a business by bullying thete customers into Purchasing there products. Clearly it doesn't work
Shocking customer service - nobody answers the phone or returns your phone call
I received a free facial and skin analysis. Then I was talked into purchasing around $2,000 worth of skin care products as well as a package of 3 facials and 2 skin analyses. Yes, I'm an absolute sucker and I'm embarrassed by my gullibility.
However, I'm really disappointed that they have failed to deliver on their product. I have received only one of the facials, and neither of the skin analyses. When I have tried to contact them to reschedule my appointments, nobody answers the phone. I have left voicemails, and nobody ever calls you back. I have also sent SMS's, but never receive a response. I'm really angry, because they are still debiting me $280 each month.
Beware biggest joke in Cbd Brisbane city
Ladies please do not believe in this business. Do not get into there free treatment. They will bind you in there contract and take your money away. The staff is professionally trained how to take money off you. They are not doing any favor apart from you been out of pocket. The staffs are nice in your face but when called for an issue they pick up a fight and than someone will call as a company's lawyer with all the threats and abuse. They have been rude to me and my other 10 friends. I am taking them through legal process. This matter will be reported to the authorities concern.
Don't be fooled
These girls (I say that because they are young) are professionally trained to take your money & get at least 10 of your friends details as soon as you walk in the door in exchange for a hand cream. They call all of your friends immediately to schedule them in asap! The whole experience is awful. I regret handing out names up front before I had a chance to put two and two together this business is a joke, so embarrassed! I contacted my friends immediately & said BEWARE! They pressure you into believing your skin is really bad from the minute you...sit down for a "consultation". The whole thing dragged out longer than the 90 mins stated. The beautician kept disappearing, & she was so unprofessional in her manner. I left feeling deflated that my skin is crap (& it isn't) & pressured into handing over 1k as a deposit. Nothing relaxing about my "free" facial which was all up 15 mins of the 2 hours I felt trapped there. All they are interested in is sell sell sell. Their name isn't even on the sign of the building. If they get a deposit from you call your credit card company immediately & cancel your card & quote this weblink to be refunded.
Selling in Brisbane CBD
Went to an appointment in Anzac square Brisbane to a place called elivate on 01.09.2016
They promised they wouldn't pressure me to buy.. Two hours later I walked out and didn't buy but they pressured me so much!. Just saw all the reviews saying that deaura has gone bust, so now I'm confused
DeAura Spa Clinic has disappeared without a Trace!
I am also still paying for products that I purchased one year ago and have tried to contact
them for follow up Spa treatments yet all their business details have been cancelled. Phones don't
work, no website, no access to the building. This company needs to be reported!
I am still paying but am not receiving benefits as they r closed down now
The money I'm still paying fortnightly had included having therapy treatment and advice on how to continue with the products as there is a system to use so now I don't know what the next step is can't get hold of them and pretty much pissed off! Happy to go to dept fair trading
- Verified customer
I went in November last year. The staff that gave the facial was lovely, even though after that it was all hard sell. I had stated at the outset that if there was to be a hard sell push at the end then I would decline the treatment before going in and just leave. I was guaranteed that there was no hard sell (Crap). A lot of pressure was put on and I eventually agreed to the smallest package they offered. My appointment was cancelled by them saying the practitioner had to go overseas unexpectedly and they would call again to reschedule. I have t...ried to call several times but now see from these reviews why I am unable to get through to them. Not surprised they are in liquidation and would happily support anyone wanting to take action against them through the Department of fair traiding.
Company just after your money!
After a late night, pressured hard selling I succumbed to buying the product. The next day I went back, realizing I can't afford $2500 but was told, too late. Left with a horrible feeling I could not bring myself to even open the package, I am still paying for! With the purchase you are meant to get following consultations, which De Aura has cancelled without organizing another appointment. They are only out to get your money!
I had been a customer since September 2014 and found a high turnover of staff in their company. I did not receive the high level of service expexted since my package cost $3140 each time I called no staff recalled that I was a long time customer with a paid package (they offer many free trials so it was always asked if I was there for the first time). Now to see they are in liquidation - after they cancelled my appt on 10 January via SMS I have not been able to contact them - even going into their office I found it empty. At 5.30pm on a Monday I'd hoped it was just as they left early. now I see they are no longer operating. I am still paying my contract and want this stopped now.
Hard sell scammers
Don't even think about wasting 1.5 hours on a facial with them - you will be sold to every step of the way, by a tag team of 'beauticians'. Minimum spend $3100. It was hard core and I felt very disturbed and taken advantage of. In the end, they got angry that I wouldn't buy anything. Believe me, it was like a Time-Share presentation. The more I refused to buy their products, the meaner they got with comments like "You haff very deep lines. Why you not want to look good?". I had to say "please, I need to leave now, please step aside so I can go". Awful experience.
I totally agree with the other review. This was NOT a facial - it was a product demo which they did on one half of my face first so that I could compare the effects - thus it took ages. Between the first half of my face and the second there was a major sales pitch - demanding to know which payment option I wanted to pay off the $3000+ products.
The whole process is manipulative and hard core sales - even the stories the sweet French beautician told all lent toward leaving one with a message of why one should buy their product
The funny thing ...
Absolutely Awful! Don't waste your time going for the FREE facial!
If you see glowing reviews about this company, don't trust that review. No one in their right mind would give them praise. My experience was exactly like the other reviews that gave 1 star. Basically the Free facial was not a facial, but a product demo. The beauty therapists were all backpackers and unqualified. Some of them (like the one that did my face) had no idea how to cleanse a face. The sales pitch was hard core!! They pulled out bogus story one after another in attempt to sell. Very unethical... very pushy. Stay away from them.
Questions & Answers
I paid for it and I came for the 1st trial last week, I did sign the contract with the bank and now I read all of these same bad experience here, plz show me what should I do to get back my right and my money? WE NEED TO DO SOMETHING WITH THIS TERRIBLE SERVICE?
What should we do to stop paying for deaura and the bank, guys plz answer?
my mom's just bought one. OMG! although their service is too bad like u all said,what about products' quality?
I wish she had a luk at this before purchasing.
Pls let me know about the quality and what I should do?
My email is email@example.com or firstname.lastname@example.org
Why have you disappeared without notifying clients? Why do you state that an appointment cannot be made because your beauticians are overseas for the holiday period? Really? All of them? As if!! I knew something dodgy was happening.
The biggest scam! Girls call their credit card provider urgently and cancel the debit. This is what I did. And they know the company under liquidation . If you click on the details in your credit card steatment you will see phone number where to call and stop chargers. Bank can not to it, unless you cancel your credit card. Today I recieved a letter from debt collector. I rang them I told see you in court. It's good , at least I've got some tracks of the bustards. I will go public for sure. If you want to joing me, please do. My mob. 0433 054985
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