Deep Chill

Excellent quality and servicing – First service completed today by the friendly Dave, excellent service thank you

Knowledgeable and friendly – Couldn’t be happier with service. Installed a new air conditioning unit for our apartment at paradise waters. Highly recommend Deep Chill. Installation and consultation were done by skilled and friendly technicians.

Very bad – I had a multi head system installed in my home.. Deepchill sent out some young boys to do the installation they wired the system backwards then shorted out the main unit! Then they sent the wrong parts! With numerous phone calls, emails, Texts, going backwards and forwards. They finally came out and installed the incorrect part. But cross wired… Read more

two of the units!! We had to get them back again to fix them mistakes a third time! Absolute dodgy installers. Would not recommend this company!!

On top of this, they still want to charge full price for all the mucking around and the weeks of backwards and forwards that we had to go through in the middle of a really hot summer!

Deepchill Aircontionomg Highly recommended – Highly recommend Deep Chill. Their service is outstanding. They installed a new aircondioner and I want to compliment Jack and Damion on their outstanding work and friendliness. I also Want to mention that their staff are fantastic, willing to help and quick to respond. Thanks Deepchill

Good job – Very pleased with deep chills man, Aldo,. He did an exceptional job, even though it was very difficult

Caution – Go elsewhere. If you want a fix job you will wait 5 or 6 weeks. Very slow. Ruined my xmas. Installer happy to leave and holiday. Hottest Christmas ever had

Exceptional service! – Andrew and Jason were friendly, efficient and they worked like machines to install two air conditioners in excessive heat! I am very impressed! Thanks for doing such a fantastic job, guys!

Well done – We had four (4) Deep Chill workers on site during a very hot day to install a Fujitsu ducted air conditioning unit. From beginning to end , they were polite, kept us well informed and completed a difficult job without compliant. Well done to all involved Very happy with the equipment and the installation

Beware of excessive charges – First tech came and charged $165 to check and diagnose problem with LG aircon. Was told it would cost $590 to fix which I agreed to. Put in new fan and ac worked for 24 hours before same error code came up and it stopped working. I had already paid the $590.00. Tech returned a week later and said we had a leak which her repaired and they charged… Read more

another $561.00 even though it was the same error code as previous. They then wanted to come back a week later and charge again to check their work

WARNING – WARNING. A technician from this company came to fix heating on 5 yr old LG AC. Cooling working fine. Technician repaired leak and topped up gas. I believed him and paid invoice, stupidly without testing machine thoroughly before paying. After he left I tested and was not working, technician came back an hour later and after working on it for a… Read more

while he comes in and tells me the compressor is dead and I no longer have heating or cooling. When I queried this with the company their official line was air conditioners are man made machines that break and that the original invoice would stand.

However, there is a discrepancy in the technician claiming he had tested the machine in my presence before he left the first time and if the machine was working why did he have to come back an hour later. As many people have said to me, ‘yes machines break but its weird something happened to it while a technician was working on it, that would be like taking your car to the mechanic for an oil change and then the mechanic telling you the motor blew up while it was there’.

They also advised that the repair for the machine often costs more than a new machine and so they provided a quote for a new machine. A different company quoted a repair that came in half the cost of a new machine which makes me wonder how many machines prematurely get replaced under there watch.

I wish I had read the reviews before choosing them as there is a pattern of people losing money with them when things don’t go smoothly. I was bringing home our first baby from the hospital that day and saw them as a solution to heating, but ended up with a bigger problem as well as increased stress and anxiety having to deal with their hard line. The only expertise I experienced from them was the skill of dodging any culpability. If you’re looking for someone to do your work all the best trying to find someone honest.