Reviewer Photos & Videos
They say Western Suburbs, yet wont come to Eynesbury!
They say servicing Melbourne Western Suburbs, Geelong and Apollo Bay. They service Brookfield 3338, yet will not come to Eynesbury which is in the same postcode! Very disappointed, Eynesbury is a lot closer to their base in Point Cook than Geelong!
Shiva and the Plum team were great to deal with from booking the appointment through to completion of the job. Highly recommend them for servicing of split system air conditioners
Cooling unit service
Incredible service! Called before arriving, arrived on-time, was polite and explained all the work being carried out. Noticed a few things that needed repairing and did the work in a nest and timely manner. Couldn’t recommend Shiva the technician any more 10/10
Ducted Gas Heating
Professional installation done by Nhan, Charlie and Luke. Arrived on time, all very pleasant and well mannered, and did a good clean up job afterwards. Nhan explained everything before commencing then took us through all the control programmes for setting zones, timer etc. He also gave advice on cleaning filter and warranty periods. Thanks again guys!
Air con Service.
First visit they fixed a problem and gave heaps of info and Pictures, explaining What they were fixing. Had to order in parts and rebooked for as soon as possible. All Guys were great, Quick and efficient and friendly. Proffesional. Excellent.
Brivas Air Cooler
Today my Brivas Evaporative air cooler was installed, ever so grateful with this hot weather
Thank you Nhan & Nick, excellent service in installing it quickly, both very professional and pleasant.
This is my 3 Rd home using Plum Heating & Cooling, definitely recommend this great company.
Many thanks to Andrew Hall for quickly sorting out the issue with the problem with the back order
Mathew was very friendly ,prompt, polite and helpful explaining what needed to be done and also showed me before and after photos of the cleaning of evap cooling system,thanks for the great customer service
The best serves ever!
Nahn and Lachlan installed a new cooling for us. They came to do the service on time and efficient, very friendly and knowledgeable, price was fair too. We definitely will call plum if we need a service.
Only service Western Melbourne
I saw good product reviews and followed all instructions on getting quote. including sending photos. house plans and even what unit I wanted. Waited for response for four business days then phoned to follow up. Get told they only do western Melbourne and Geelong (I'm in inner east). Could have said on that on website in first place!!
Do yourself a favour get another quote saved 800. Amazing how they think they can get away with such prices. I don’t mind people making a living but not driving a new Mercedes’.
Excellent installation. Very happy with all the boys who attended the installation. Pleasure to have them in our home. The response once quoted was very quick which was very pleasing. No mess left behind.
Cooler and heater service
We hired Plum to service our cooling and heating units this year due to the raving reviews on the internet. Everything went well with the service on the day and we were advised both units were in great condition. However a few hours later, we found the cooler was no longer blowing cool air just when it was getting hot outside. We were shocked to find this straight after a service. We called the team who were able to have the technician come back in the same afternoon and he reset the system which fixed it. However the same issue occurred the ne...xt two hot days. We called again and the same technician came back again explaining he’s now found out that the damper motor was intermittently failing and that needed replacement. He explained in detail the issue and the next steps for us. He was helpful and polite throughout. We then had to communicate with the head office to settle the issue, which we did, after two phone calls from them. The manager was helpful and sincere in the negotiation. Another two technicians have since come by to replace the part. Thank you to everyone we have dealt with at Plum.
Air conditioner service
Shivas was very professional and polite explaining what to do as he worked especially with the tips he provided about cleaning the filters. Job well done
Unfortunately he is a Manchester United fan!
The Plum Heating team are fantastic, from the booking & customer service reps through to the technicians themselves. Shiva was prompt, clearly communicated what the issue was, fixed quickly and is hands down the friendliest technician I've ever come across. Absolutely will be using them again.
Plum heating and cooling- amazing
Shiva was knowledgeable and quickly found issue with our split system. Quote was promptly provided.
On the day of repair 3 service men attended. Shiva, Thomas & Curtis were all
Questions & Answers
My evaporative cooling leaks a water, is it normal? How can I fix it?
Sorry niravpatel5887 I don't work in the field so I can't answer that question other than to say you will have to ring a plumbing air conditioner company such as plum heating and cooling
Hi Niravpatel! Did you find the answer to this one?
Get an answer from our members and Plum Heating and Cooling representatives
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