Amazing Experience With Frost AirCon
We recently installed ActronAir ESP Platinum Que at our home. Craig was helping us with all our queries each step of the way. We had a great experience with the service. Installation process was quite professional. I would highly recommend Frost Air.
Amazing product, professional install team, only downside is the slight delay between deposit and scheduling install
We reached out to Frost after another company installed an air conditioning system which was barely functional, and eventually the other company had to remove it and issue us a refund. So we were fairly wary about air conditioning installations. Frost was fantastic at every step. The initial visit to look at our home was completely different - they measured every room to figure out exactly what type of system we needed. And once we decided to move forward, while there was a bit of a delay between when we paid the deposit and when we heard from ...them to finally schedule the install, the entire installation process was fantastic. Our system functions perfectly, with the house reaching the desired temperature within the hour. And the price was reasonable, especially for such a well-functioning system. The installation team was very professional, and asked us a number of times for our input, giving us choices of where vents would be, and how things would look. I would recommend Frost to anyone looking for air conditioning installation.
Keep it simple, Frost AC admin are useless
After accepting the quote in Dec 20, I was told intall was late Jan 21, Ok I understood that.
I was told that there were 3 part payments. Gave them my credit card details. They deducted the full amount on 18/01/21, install was delayed till 15/02/21. It took another week to get a tax invoice that needed to be amended 3 times before it was correct.
The installers were 2hrs late but to their credit did a good job.
Good products but be prepared to chase them up
Terrible customer service
I'm very much regretting using Frost Air to install my ducted air con. It's been one delay and issue after another and their customer service has been extremely poor.
we initially accepted their quote mid December when we were told that install would be mid Jan. we then got the invoice asking for initial payment which we paid straight away.
We then got an email advising install would be 1st Feb. The day before we got a call to say all was going ahead, then 5 minutes later I got another call advising they couldn't start on the 1st as they didn'...
Customer service needs attention
Frost air conditioning operate in complete silos between sales, installation, and office staff which makes for really bad customer service. The sales visit was great, but we were promised the installation time would be 2-3 weeks. Turns out it was 4-5 weeks. Installers were 5+ hours late and I had to follow up with two phone calls. Often when I was on the phone with someone, they blamed or moaned about another employee or department. They don't communicate with each other, and they don't communicate with customers. That said, our final product is good, it was just stressful!
They don't return my calls!
I called Frost to repair my Actron system as they installed it some years ago. They visited my house and gave me a quote to repair, and I've made a number of calls to try to get it done, but Frost aren't returning my calls. I've decided to give up on Frost, and try to find someone who's actually interested in doing the job!
Worst customer service ever !
We contacted frost a few months ago to repair a ducted system they installed many years ago. After following up with them and specifically Jason for weeks on end we have literally given up. They don’t even have the courtesy to respond or even let us know when they might be able to do the job despite countless attempts with them. Absolutely the worst customer service I have ever experienced !
Tidy Install Team
Salesman, punctual & professional
A few issues with install dates, all sorted to my satisfaction. Install team were early, efficient & left the site very tidy. Thank you Frost, looking forward to future services. Hope this replacement system will last 30 years too.
We decided to go with Frost because they have a great reputation around the hills district, but it has been a terrible experience.
We were given an installation date, the day before we were told they had not scheduled our installation. They called back to arrange another installation, the day before that we were told that their crews had stopped working.
As yet still no date on installation. I will update if our aircon ever gets installed
Zero customer service level
Unprofessional, Arrogant and rude employees, Their price beat promise is a lie, They refused to even price match a genuine written quote.
Time wasters I wouldn’t recommend this company to anybody
waste of money
Frost AC installed this system last month for around $10000. They promised that I could set a temperature and forget it. Since then I wake up every night, several times, either sweating or freezing. Then, I find out that the temperature in the room is too far from what I set. My 3-year-old kid has got a cold and chest infection because of so much fluctuations in the temperature. Every time that I call them for fixing the issue, they say as long as it makes the home cooler or warmer it works.
Not a good experience , installation team are sub contractors so you get the luck of the draw. Only one of the crew had conversational English , arrived with 2 drop sheets to work on a three bedroom house ,messy
boxes thrown in garden etc
Competitive price and professional services.
its important to get a professional advice on what size of machine you should use for your place. Frost Air handles it very professionally from the quotation to the installation, Highly recommended!
Frost Air is a most professional and efficient company. All staff from sales, administration and installation were very cheerful and courteous and it was a pleasure to deal with them. In addition their price was very competitive. As yet I have not needed to use the air conditioner very much but so far has been satisfactory. If I have any problems I feel confident staff will attend to them. I highly recommend Frost Air for their service.
No longer freezing
It was the best decision I have made when it comes to heating and cooling my house. Frost Air made everything easy, we are now more then comfortable in my home. Thanks you
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