DeLonghi Dedica Duo

This machine is basically incapable of making a cup of coffee without a lot of fuss. If the grind is not exactly right, or if the tamping is not 100% perfect, then the shot will fail - all the lights will flash and then go out, then the steam wand light will come on solid - and the only way to try again is to discard about half a jug of water through the steam wand - then the light will go out and you can try again - but there is a good chance you will get the same result. This is our third DeLonghi machine - the previous two have been great (apart from the odd descaling issue) but this one is complete rubbish. I contacted DeLonghi shotly after purchase and they simply referred me to their repair centres - none near us in the Grampians. We eventually returned the machine to Myers, where we bought it. Myers have a policy of unconditional return within 30 days of purchase, but as it had been 33 days, they refused and the machine has been returned by them to DeLonghi.