DeLonghi HCX9124E
VerifiedMPN: HCX9124E43 reviews
Was a great heater for a while but the biggest issue was the lack of support from Delonghi. This has a 7 year warranty but as soon as I had issues and needed to have the heater investigated, Delonghi advised that if no issues were found I'd have to pay the cost to have the item inspected. What sort of warranty is that? Loyal Delonghi customer (coffee machines etc) but will be thinking twice now. Show details
Bad investment – Not worth the investment. Doesn't heat effectively, unstable on carpeted areas. Like many others I wish I'd read reviews before purchasing. Absolutely a waste of money! Mediation - advised to replace or seek repair, timely responses from customer service but I am not interested in this heater or brand. Tip - read reviews before purchasing. Show details
Gives error code more than it works – When it works it is great. But unfortunately it spends most of the time beeping loudly until you turn it off at the wall. It is a design flaw in the safety system. The metal that the feet screw into is so flimsy that it bends, making the feet unstable. This then triggers the safety shut off (error 1.9) as it thinks it has tipped over. Without even… Read more
touching it, it will stop heating and beep, then maybe go back to heating, maybe not.
Very poor design for an expensive heater.
CONS: -Doesn't work consistently -error beep is very loud -thinks it has tipped over even when standing perfectly upright
PROS: -Looks nice -saves energy by working less than half the time you have it switched on and want it to work. -will never burn down a house because it only heats for a maximum of a few minutes at a time... if you are lucky
Positive reviews
Love this heater, saved us this winter!! – We bought this heater half way through winter this year as our main gas heater had broken down. It was the best thing we did. It warms up a medium size standard room in no time and maintains the temperature as required. It has an economy feature, is slimline and looks great. Couldn't ask for a better heater; highly recommended. We bought it… Read more
through Appliances Online which offers really great prices, free delivery and takes any old items away for you. :)
Nice design and works fine – Bought it for my living area (45 sqm) and it works fine. Of course it's an electric heater so as soon as you turn it off the heat goes, but that's normal. Consumption is good and it looks really nice in the house Show details
Fixed problem – 2nd yr June. Started having the same issue as "Heater not working as described " found the timer being the issue. As the buttons are hard to see at night they may have been pushed. Delayed start and Delayed stop were adjusted and this stopped the multi icons coming up Now running as it was. Heats a large room. Happy with the fam as this quickly warms up the air then you can cut it back to maintain temp. Show details
Negative reviews
Same issue – Was a good heater for the 30 hours that it lasted. Same problem as others. Unit decides to turn off mid heating and the control panel just shows a flashing red plug signal. Nothing can be done to turn the heater back on. Utterly useless. Out of warranty due to age but hardly used. Show details
Same as others, flashing and beeping – Got heater about 1 week ago from Amazon as it seemed the best model for our needs. Worked perfectly for the first week. Heats the room we have it in extremely well and you can feel the heat within minutes. Unfortunately it seems to have met with the same end as others here have mentioned. Just starts to beep and display turns on and then… Read more
immediately turns off, then turns on and off and on and off until you disconnect from the wall.
Even leaving it disconnected for a long time and turning back on results in same fault. Seems like this product has a design fault and should be removed from market. Will be returning it. At this price point for a basic panel heater, I expected a lot more.
Not that great ...especially for the price – This heater is incredibly quiet however it feels like it doesn't put out heat as it just seems to radiate rather than blast out warmth which is what you want when you are freezing! Show details
Recent reviews
Not what you would expect from De Longhi – Very temperamental heater, cord gets warm and the electricity trips. Not at all safe. Will be returning as we bought it in April! Thank goodness the mountain is covered in snow Show details
Don't buy this heater – I wish I had read these reviews before buying this piece of junk. We have it in a large room and it constantly switches off and it's not because the thermostat reached the desired temperature. It sounds like its a known fault and can't be fixed so let see how good their customer service is when I ask for a refund. It looks nice but there's not much to it. Show details
Terrible experience! – We had purchased this heater in 2018. After about a year, it started malfunctioning, so we returned it to the shop for repairs; we were told that it cannot be fixed, and offered a replacement product, which was only made available to us after several months. When we started using the new heater, it wasn't working properly. Went through the same… Read more
process again, to be told we would be given a replacement. This was right in the middle of one of the coldest winters ever! For this replacement, we were mucked around for over a month - whereby, they kept saying it was being sent today/tomorrow and so on, but it was over 4 weeks until we finally received it. We had to go and collect it ourselves from the service centre, as we were so desperate by then, and didn't want to waste more days waiting for the courier service. More than the faulty product, it's the customer service that's been terrible - wouldn't recommend Delonghi to anyone. Wish we'd read these reviews before buying!!
Same problem - flashing lights – After a period (could be 1 minute or 1 hour) it starts flashing and beeping and has to shut off at the wall. I have 2 of these, both with the same issue. 2 years old from Appliances online. 7 year warranty but need to take some distance for repair as no repairer anywhere close to me. Update: refunded by Delonghi, so 10 out of 10 for service. Show details
Find out how DeLonghi HCX9124E compares to other Electric Heaters
Know better, choose better.
Zero stars if I could – 3.1 code. The flashing and beeping and not turning on reminds me of a temperamental little baby. Doesn’t work often enough and will never ever buy this lemon brand again. Show details
Got a day out of it – Made the mistake of not reading the reviews here before buying it from Good Guys. Got one day of use before it stopped working. Beeping, won't turn on again... Going to return for a refund as won't bother wasting my time with getting other faulty replacements. Show details
Temperamental – When it works it terrific . Like all the the other reviews it goes into error all controls flashing and erratic beeping. Sometimes turn it iff at the wall for a while and it starts again other times it will not. This is the second heater as I returned the last one under warranty. Note they have a 7 year manufactures warranty so I’m just going to keep taking it back. paid $ 350 at HN. Show details
Poorly performing and expensive mistake – It doesn’t work. Warranty not honoured and even the replacement has failed. Shuts down randomly. There has been no product support from DeLonghi. The retailer does not accept responsibility. Save yourself Money and trouble. Look elsewhere for a better alternative. Show details
Heater stops working – I have bought two of these Delonghi electric panel heaters and both of them now have stopped regularly sometimes within a minute of turning on. It feels like dust/fluff blockages in which case it is a poor design. Thoroughly disappointed. Would love my too much money back Show details
Randomly stops working – When this heater works it is great and warms up the room well but it sporadically stops working every so often and can’t switch it back on again. The lights start flashing and it won’t start up. Had this same problem with first heater and got it replaced on warranty and the second one now has the same problem. Not worth the money considering it was one of the expensive electric heaters!
Erratic beeping will drive you insane – This heater looks fantastic and when it works heats up an area well. However, there is a serious flaw. There is an annoying erratic and sporadic beeping. The instruction manual does not address it. I have two, which for no reason, will switch on and off and beep incessantly. My parents also bought one, which has the same problem. I would not recommend this product, unless you have enormous patience. Show details
Faulty version – We were quite happy with this heater with no issues, but after a couple of months it clearly has a problem. It keeps tripping the circuit and we have tried it on multiple power boards and power points and it keeps blowing our power. I'm off to return it today, and go back to another brand of panel heater Show details
Expensive Dud!! – Bought our first HCX9124E 3 years ago. When it works it is a great heater, but..... Last year it started playing up (as per previous reviews), beeping flashing and turning off. Took it to our local repair agent who replaced the motherboard. Brought it home and plugged it in - failed!!! Took it back to the repair agent again. Delonghi replaced the… Read more
heater under warranty. That was 2 months ago. The new HCX9124E has now succumbed to the same problem. This heater will go on the tip, and we will move to another brand with a lifetime warranty!! Very disappointing!! Waste of money!!
Find out how DeLonghi HCX9124E compares to other Electric Heaters
Know better, choose better.
Overpriced, Plagued with design flaws and doesn't even WORK! – Works for a short time (sometimes 2 minutes later, sometimes 2 hours later) then suddenly shuts off and beeps until you switch it off at the wall. Switched off and on at the wall to start again, which sometimes works for a small time then cuts off and the beeping starts again and goes on and on and heater never starts again. Tried plugging into… Read more
other power points around the house, but same issue. Then repeat the same whole story the next day. At $400nzd this was the second most expensive in the store (after the Dyson hot/cold fans). You would expect that at the very least it would be able to operate as a normal heater. But unfortunately, this is the WORST heater ever, do not waste your money on this crap that has the same convection technology and heating power as a cheap $30 convector heater from Bunnings. The only difference? The Delonghi looks 'pretty', but sadly doesn't even run for more than 2 minutes/hours (depending on it's mood that day).
Worst heater ever – Works for a small time then starts to turn off and the beep drives you insane. Switched off at power point to start again, works for a small time then cuts off and the beep starts again and goes on and on and heater never starts again. About to throw it out at a council clean up. Would never buy DeLonghi again. Show details
Heater not working as described – Bought Friday (2 June) tested heater in store. Set up lounge / dining worked well 1st night temp @ 27/28 with fan for some of time. 2 nights later heater keeps cutting off with multiple beeps & flashing of all panel so switch off @ power point as the off button not responding. Unplugged & left for a while then plugged back in restarted & it… Read more
happened again. Not happy. Have taken heater to HN (9 June) they have 'tested' in the store and can find no fault, H Norman saying it could be the power point that it's plugged into. Now i have to collect my heater and take home and if fault happens again i am to video with my phone! Disappointing as i have an older column heater which i was updating with this one and the column heater works fine works fine from this power point. Whatever happened to the customer is usually right. The HN ppl keep telling me that the 'testing' they have done shows it's fine and if they refund me they (HN) will send back to Delongi and if heater tests OK with them HN will not get their money back! something i didn't need to know. Ah yes the over sharing is a sign of the times.
Good but beeps are too loud – Good quiet heater does the job very well but if you want it to turn itself off of delay start the beep is so loud. Really annoying and you cannot turn it down or off . So if that’s not a problem then you’ll love it . If you don’t like noise then avoid Show details
Suits our requirements perfectly – We chose this heater for a bedroom and while it is large for a 3x3 room, it operates so quietly with minimal power use that we were pleasantly surprised. Also keeps the room at an even temperature.. On a higher setting it heats our open plan living room. The heater is light, well designed and sturdy. We are delighted! Show details
Very good electric heater – Very good electric heater bought to heat large living room during winter so as not to operate reversible air conditioner for sake of few hours, ceramic technology and easy to use controls, is very safe around young children and pet animals who cannot be easily burnt accidentally. Very good design and produces warmth very quickly. Show details
Perfect heater – The heater is heavy and easy to store as all parts can be removed, it does not take too long to warm up. I could use it in bedroom or dining room. It does not take long time to cool down. it s easy to carry and good looking too! Show details
Ok but not suitable for large areas – This heater performs well, but doesn't heat up large open areas well, such as living room. This is to be expected. Also, I found the controls not very easy to use as they're the same colour as the panel, hence it's easy to press the wrong control without having a good look especially if the room is dark. Plain simple buttons in a lighter colour (i.e. colour different to the control panel itself) would have been better. Show details
Performs well, only minor issues – This heater is easy to setup and use. We use it to heat our 20sqm bedroom, which it does quite well. It is completely silent and does have a fan setting. One of the issues that i have is with the thermostat. I have a room thermometer which indicates the room is at the temperature set on the heater, however the heater will still be pumping out heat… Read more
constantly on the highest setting. The only way I can get around this is if I switch on the 'eco' setting, which as expected immediately brings the heater down to the lowest setting or sometimes switches the heating off. The other problem being that the buttons are impossible to see at night, and because they are the indented touch type, you can't just run your finger down them and count to see which one you need as you will end up pushing all of them. Still a descent heater and would defiantly recommend.
Decent product – I was a bit sceptical before purchasing this as the claims seemed off. I reluctantly purchased it and was not disappointed with the functionality. It seems to heat up the room relatively quickly but I also noticed the power drain to be quite mediocre compared to its competitors. Despite this, it's a great product. Show details
This is WOW product – It is look Pannel heater but! has fan inside! First day..I feel was soso hum...cuz any oil or ceramic heater could smell one day... From 2nd day! OMG! This product really quiet that I need to double check it has been turn on properly! And super fast heat up the room. Actually I hav one of this in my living room ..of course the sellers… Read more
recommend that this size won't be enough to heat up big living room. But I need it for my son's play area in the morning. It heat up well enough! cuz where I'm living has not that cold except morning. for me didnt have to I feel hot just abit warm air in a big living room ~ this is the product for me and son!
And Hav one more in the room~ of course warm enough and dont have to wait even 5min to feel warm!
Perfect so far! (wanna see next few yrs also but, manufacturers' warranty is 7yrs. It says on the box)
Good – Heats up the bedroom extremely well. Thermostat works well though it seems to heat the room itself to a greater temperature than is selected, probably because heat rises and the heater is on the floor. Good looking unit. Easy to assemble, easy to use and very quiet. Does a great job. The fan is nice and warm. Show details
Good – It's a good product. It's very quiet and good when watching tv or in the bedroom. It's asthetically pleasing and works really well. I love the settings for it and it's very user friendly. It's a beautiful heater and keeps the room nice and warm all day and night long. Show details
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Hello Patrick91, Thank you for your feedback and for… Read more